Tradus India Complaints & Reviews

Dear Sir,
I am writing this mail to you for the item having sub-order 8435182_01, Im trying to figure out my ordered item from more than 13 days, but there is no response from Tradus fellows. I tried their customer service number but there was IVR voice only saying 'go to that go to there' in Hindi and again same in english. I gave them mail requesting to let me know the status of my item, but the replied mail was we will get back in 3 days, and now its more than 10 days.

I had written mail 2 times earlier including one mail to their CEO Mr. Khosla but there was no response. I am totally lost what to do as their helpline number is also not available, I am totally unaware of such things earlier, if I was then had never select Tradus, now I am requesting you to solve the issues either as getting my money back or getting the delivery of the said item. Now there was hope of only of you Consumer Forum to take strict action against such fraud companies so that the thing that I had faced should not happen to other consumers.
Following are the details of transaction for your needful action:

Sub Order ID Product Name Seller Details Qty Price Shipping Charges Expected ship out time Sutotal
8435182_01 Toshiba L750-X531B Intel CoreTM Tanvi_solutions 1 41299 0 27/04/2013 41299
i5-2450M 6GB RAM 750GB Laptop TANVI INFOSOLUTION
PVT LTD
Net Order value (Amount Paid) (in Rupees)
Payment Type: Debit Card 41299.00

I have ordered samsung galaxy note 2 case, paid the amount for a new product but when i opened it seems like totally used product, it doesn't look like a new product, has many marks on the cover. corners are horribal straps has lot of skratches.

I am extremely disappointed with the product received from tradus. this was my first experience to shop with you guys and turn our to be bad experience i had so far.

Hello Sir/Madam,

I had ordered a DESIGNER DOUBLE BED SHEET at TRADUS worth Rs 399. But the product that was delivered to me is totally different from the one that shown in tradus website. I was not satisfied and returned the product as per tradus return process.

Please find below the Reverse pick up request number (Registration ID) :-
Registration ID - 319013D

and courier tracking number
Courier Tracking Number - [protected]


After that, on 26 Mar 2013 18:10, I got a mail from [protected]@tradus.com, mentioning
that my money will be refunded from tradus (Designer Double Bedsheet
with 2 Pillow Covers against sub-order ID 7999490_01) and it might
take 3-7 working days for this credit to reflect in my bank account.
But there are already so many days passed and no money is refunded to
me. I have already shared the bank statement also with tradus customer
care.
I didn't get any reply after that. I have already sent 10-12 mails, just
to confirm the status of my refund. But there is no reply from tradus.
Kindly cooperate and do the needful.

I am a seller on tradus and they have put my account on hold telling that you are suspected for fraud. From last 10 days I have been writing to them to active the account so that I can receive the money. Nobody is replying, I have shipped good worth Rs. 4,00, 000. and have received only 1,20,000. They have cancelled orders worth 40,000 for no good reason and I didnt get the product back even. Now they have rest of the amount on hold. Can anyone help me in getting the amount back.

Sir/madam,

I had ordered the product 27 in 1 Hi-fi Musical Mantra Stereo (Akhand Jaap) from seller
PVTRADELINKS on Tradus.com website. The order id is: 8161767 and Sub-order id is: 8161767_01 and the order date is: 23rd March and as per Tradus the product was dispatched and delivered via Quantium courier services. Despite the fact that I was out of town Tradus personnel claim that they have delivered the product to Saket Gadkari (me) and when I brought this fact to their notice they have stopped responding to my emails. The disputed amount is Rs.398/- kindly help me get the product or the money, thanks.

Hello,

I am Rakesh. I have recently ordered a TUPPERWARE with 8388658_02 (Order Placed :[protected]:10:34). I have not received it till now. when i contacted tradus customer support through email several times, its unfortunate that none of them have responded back. This is certainly not the way you do the business after accepting the money. I as a customer has every right to know if there are any delays.

Whats more unfortunate is the product is delivered to some other person in another state and tradus has not idea on where the product went !

Please do the needful

Thanks

Hi, I got the item (Vox 16 Inch Rechargeable Pedestal Fan With Inbuilt Power Bank and Led Light) delivered on[protected] and i find issues with the fan, it is getting tripped off when its running both in battery and power . It happened more than 3 times in a day. I feel that its a faulty product and not happy with it. Appreciate if you could respond to me!

I have been sending this email every other day to the seller and TRADUS, but TRADUS does not even bother to hear my concern or reply back.

Very poor customer support!

Thanks,
Kumar

with regards to my order no 8401155_01 ,I have made many complaints but still received no response from tradus....

I purchased set of three copper bottom cook and store ware order id : 8052558 from tradus.in, but they dispatch the product without lid. They are not showing genuine information about the product. Product is very small in size compare to picture was showing on the website.

My so many friends told me that Tradus intention is to cheat customers.

I have not received the item: Hard Disk through Tradus order no 8046670_01. Apparently the seller had given to Aramex with shipment number [protected] a wrong Pin Code (700201 instead of 711201) in Shipping Address and the courier could not deliver it. Delivery failure was reported on 19/03/2013. Since then I have repeatedly contacted seller through tradus platform but received no response from seller. I have escalated the issue twice to Tradus but all I got was a return mail saying my complaint is being attended. I have repeatedly talked to Aramex and given them the correct Pin code but still the courier did no further attempt at delivery. As on 30/03/2013 the status of shipment as per courier is that it is being returned to seller.
I have requested to Tradus through e-mail to kindly cancel the order immediately and make me a refund. But it appears Tradus has no customer care. All they ever respond with is an auto generated reply.
Please help to get my money refunded from Tradus.
Disputed Amount: 4590

I have purchase a Samsung mobile charger. As per my online order the website seller don't sent a my order item but sent a another item.
As per website seller contact information is wrong so i can't contact seller.

So, Please help me

Online Purchase Website name is tradus.com
Website Seller Name is : - The Mobile Station, Mumbai Maharashtra
Order Date and time :[protected]:05:39
Order Revived Date and Time :[protected]

I have attached a my order images.

on 26.03.2013 i purchase a mobile phone htc desire v from tradus.com , when i do payment of that product from my debit card than balance from my a/c was deduct & i can not recieve any order id from them & can not recieve any refund now ....

sahil pasrija
[protected]@gmail.com
plzzz help me in this situation ...

Hello sir. My name is subhash I placed an order for an electrolux microwave oven on the website www.tradus.com,and made debit card payment for the same on 2nd of march 2013(order number 7882620 ), when contacting the seller regarding the dispatch of the goods , i was wrongly informed that it was already been dispatched . then on contactig tradus customer services i was told it would be sent only by 8th of march, then i was told that the shipment has been made on 7th march and i was given an invalid tracking number to have me waiting further finally tradus cancelled the order stating the oven was lost in transit which was not been dispatched in the first place. the same evening i recieved a call from the seller stating the shipment was stopped by electroux company and he offered an inferior product for the same price which he claimed to have features it never had for which i declined. then i was told that refund will be made as soon as payment gateway is open. They informed me that the refund has been made, which i doubt because of the unprofessional experience from the website. the refund was claimed to be made on[protected]. but i have not received the refund as yet. Going by the word of successful refund of tradus i ordered another microwave oven from flipkart on cash on delivery but i dont have the money to pay them as i have not received the refund. i had to bear default from my bank for insufficient balance when i tried to withdraw money to pay for the other oven from the ATM. moreover i have to stand embarrassed in-front of the courier delivery guy for having him to bear his losses. please take serious actions against these frauds and avoid the misery to the common consumer . i have attached a copy regarding the communication between the seller, company and myself. thanking you for the help.

On 28/02/2013 I had placed a order of Digital camera on TRADUS.com.And I had made payment by my DEBIT CARD(Rs.8130) on the same day.My Sub-Order ID: 7852314_01.And on my website account it displays that the order had been dispatched from the seller.(Blue Dart #[protected]).When I checked the courier website it shows that my order had been deliver to Chennai Some one Srikanth.Then I tried many numbers provided by tradus as there contact numbers.But on calling on this number they seems to be fake.No respond is given to my e-mails or complaints on tradus.
So I request you to help me to get my refund and any genuine contact number by Tradus .com.
Padmini Yadav
Contact me [protected]@gmail.com
Ph.no.[protected]

sir
i was order to TRADUS for watch model buccino ,& paid money online at march 02, 2013 ,company seller
kapil trader rejected my order on[protected] ,make excuse dew custom problem ,next day company display same watch with revised price at 2 time double ,tradus mail me that ur refund money in3-5 days ,no money received me till the date in 10 days
i think we should avoiad on line shopping like as TRADUS
Thanks
HARJINDER SINGH

Dear sir i purchased pack of 2 trouser @rs 599 on 3rd march 2013 and made payment thru my debit pnb debit card.it is a mega deal as showing at that time .my order id is 7892603_01.seller fashion ERP shipped it on7th march thru firstflight courier and its tracking no is BO0656159 .After 7 days whenever i m trying to track it ,it shows nothing only shows contact customer support.i think tradus.com provide me a fake awb no.i have many times trying to contact seller but he did not reply me any time.after it i m trying to tradus that timeline is over to get my order,everyone can understand easily that if courier detail is totally fake and till now i dont get my order so tradus.com should return my money.

Plz help me if anyone can..
Tradus.com plz check my courier detail and track it .it is fake
REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY REFUND MY MONEY

I have order for the product online and my money was deducted from my credit card.many time I have send e-mail to tradus.com as there is no customer service number to raise the complain. I am keep sending me the e-mail we are checking with courier company **Which is another Ford company **Aramex**. but I have not received my order till date. (If I check it online status Aramex website it shows it is deliver to SHOBHA which I do not know who is shobha)

I have called to Aramex courier company and he raised the complaint for my order and still I am wating since long time.


Please see the communication history with Tradus and Aramex-

FROM Tradus Response[protected]


Hi Premesh Tiwari ,

Thank you for shopping intradus.com.

This email confirms that Tradus has successfully received your payment of Rs. 29.00 for your order from the following Sellers.
Summary of your Order ID : 7804715 Sub Order ID Product Name Seller Name Qty Price Shipping Charges Subtotal
7804715_01 Lakme Kajal 2 gms StoreJi 1 60 20 80
Sub Total (in Rupees) 80
GV (in Rupees) 51
Net Order value (Amount Paid) (in Rupees) 29.00
Payment Type Credit Card

Suborder Level Status Update

Seller StorejiCom shall ship out your Suborder id 7804715_01 latest by 02/03/2013. You will receive an email within the next 3 working days on updates for this item.

Item shall be Delivered latest by: 07/03/2013. (Delivery time depends on your pin code. It typically takes 2 - 5 working days to deliver from ship out date. In some remote areas it takes 7 or more working days)


Further, you can track order status on My Order History section on tradus.com. For all queries related to your order or product, you can directly get in touch with seller by clicking on "contact seller" link on this page.

For help, please refer to Tradus Help.

Best Regards,
Team Tradus



Another Response----


Hi Premesh Tiwari ,

Tradus Seller StorejiCom has shipped out your Sub-Order 7804715_01.



Following are the shipping details for Order ID: 7804715
Sub-Order ID Product Name Seller Name Courier Name Tracking Number
7804715_01 Lakme Kajal 2 gms StorejiCom
StoreJi Aramex [protected]


Shipping Address
From Shipping Address
To
Agility Logistics Pvt. Ltd., Khasra no. 191-193, Village Asola, Near Asola MCD Dispensary Fatehpur Beri New Delhi - 110074 Premesh Tiwari
315-C, 2nd Floor, Sarita Vihar
Delhi , 110076
Delhi , India
Mobile: [protected]


Depending upon your location the product would be delivered latest by 03/03/2013. It may be delivered earlier depending on your location. You can track your order at My Order History section on tradus.com.

If you do not receive your item by 03/03/2013, please be sure to mark your Order "Not Received" in My Order History. This option will be available to you till 06/03/2013.

Note: Make sure that the package received by you is NOT TAMPERED. Please return it if in case the package is in tampered condition.

We value your relationship and look forward to delighting you with our services.

For any queries, please refer to Tradus Help.

Best Regards,
Team Tradus
My E-mails-----


*****@g****
Buyer-Seller Communication: Query against Sub-Order ID-7804715_01
(10 days ago) Hi,

I have not received my order as i was booked on 25th of feb 2013 and tradus web site is showing it has shipped anywhere.

Pls can you confirm when sall I receive my order

Order Id 7804715

Premesh Tiwari
[protected]
[protected]@gmail.com

Another Response from Tradus.com***********************************


h*****@s****
Re: Buyer-Seller Communication: Query against Sub-Order ID-7804715_01
(10 days ago) __________________________________
Type your response ABOVE THIS LINE to reply

[protected][protected][protected][protected][protected]--------
Customer: help
Subject: Buyer-Seller Communication: Query against Sub-Order ID-7804715_01
[protected][protected][protected][protected][protected]--------

StoreJi.com | MAR 02, 2013 | 11:10AM IST

Dear Customer,

We sincerely apologise for the inconvenience caused to you.

We would have loved to help you for this, but since you have placed this order via Tradus, you would need to contact Tradus only for resolving this issue. This is because the processing for this product was managed by Tradus itself.

Tradus Contact Details:
Email: [protected]@tradus.com , [protected]@tradus.com


Please feel free to contact us for any further assistance.
Regards,
Customer Service Team
StoreJi.com
[protected]
[protected][protected][protected][protected][protected]--------

buyer+1595541 | MAR 02, 2013 | 10:23AM IST | Original message

Hi,

I have not received my order as i was booked on 25th of feb 2013 and tradus web site is showing it has shipped anywhere.

Pls can you confirm when sall I receive my order

Order Id 7804715

Premesh Tiwari
[protected]
[protected]@gmail.com
--
Please reply to the Buyer by replying to this email
The Buyer will not recieve any file attachments you make
Do not remove the line below
c:e343deb50b1d9df612425c0af952c2ada4abe79b




Aramex *****Courier company Respone****WRONG DELIVERY STATUS UPDATED AND BY COURIER COMPANY


Shipment Details
Shipment Summary Shipment Number: [protected] Pickup Date 2/25/2013 Shipper Reference 7804715_01 Current Status: Delivered Delivered on: 02/26/2013 12:55 PM Delivered to: SHOBHA For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+[protected], destination office at: +[protected]Time values are local to the service area in which the shipment checkpoint is recorded. Shipment History Location Date Activity Nehru Place Branch,India02/26/2013 12:55 PMDelivered - SHOBHANehru Place Branch,India10:05 AMOut for DeliveryDelhi Hub,India08:20 AMForwarded to - Nehru Place Branch,IndiaMahipalpur Branch,India07:24 AMForwarded to - Mahipalpur Branch,IndiaMahipalpur Branch,India12:17 AMReceived at Origin FacilityMahipalpur Branch,India02/25/2013 11:51 PMReceived at Origin FacilityMahipalpur Branch,India11:51 PMRecord CreatedShipper Receiver 122001 Delhi 110076 Delhi Delhi Nehru Place India India Shipment Details Origin: India / Delhi Destination: India / Nehru Place Service: Shipment Type: Overnight Parcel Pieces: 1 Description: Lakme Kajal 2 gms Weight: 0.20 KG Shipment Attachments Type Size Date

Location Date Time Status
Booked by:
ROHTAK SUPER FRANCHISE -
ROHTAK
Booking Date Time
Mon, Feb 25, 2013, 12:00 AM
Status
IN TRANSIT
Destination:
SONBHADRA
Status Date Time
Tue, Feb 26, 2013, 1:22 AM
No. of Pieces Doc Type Service Type
1 Documents LITE-EXPRESS SERVICE
Status Location Time Remarks
Mon, Feb 25, 2013
Shipment picked up &
Booked
ROHTAK SUPER
FRANCHISEE,ROHTAK
9:19 PM
Tue, Feb 26, 2013
Arrived at DTDC APEX DELHI APEX,DELHI 1:22 AM
Processed & Dispatched
from DTDC APEX
DELHI APEX,DELHI 0:08 PM
DELHI APEX,DELHI 5:03 PM
Wed, Feb 27, 2013
VARANASI HUB
OFFICE,VARANASI
0:20 PM
Arrived at DTDC APEX
VARANASI HUB
OFFICE,VARANASI
1:20 PM
Status Location Time Remarks
Thu, Feb 28, 2013
Shipment Returned from
DTDC Local Facility
VARANASI HUB
OFFICE,VARANASI
7:02 AM
Shipment
Returned due to
ADDRESS OK BUT
NO SUCH PERSON
Wed, Mar 06, 2013
Shipment Returned from
DTDC Local Facility
DELHI APEX,DELHI 5:25 PM
Shipment
Returned due to
ADDRESS OK BUT
NO SUCH PERSON
Fri, Mar 08, 2013
Processed & Dispatched
from DTDC APEX
DELHI APEX,DELHI 6:22 AM its item was not reached at home

I have ordered an item on 22nd February, 2013 which is a John Carry Formal Shirt. On 26th February, I have received a mail from the Tradus team where they said "Seller still has the time 28/02/2013 to ship out your product. If Seller is unable to do the same within the stipulated timelines, then we will Cancel your Order & initiate the refund process within 24 working hours and will inform the same to you."
Then I have sent a mail to Tradus team as well as seller also, but none of them responded to my mail. I want my money back, please help.
Following are the details of the order which I have received in mail from Tradus itself:

Order id 7765721
Sub-Order ID 7765721_01
Product Name John Carry Formal Shirt
Seller Name Rapstyle
Order Date 22/02/2013
Ship out latest by 28/02/2013
Estimated Delivery 05/03/2013 (it may reach you earlier If shipped earlier by this seller)

I have Not received my Product and Below I have Provided my Order Details,

Order Flow:
Order Placed :[protected]:35:54
Order Accepted By Seller :[protected]:36:09
Order Dispatched By Seller :[protected]

Item Details
Product Name : Men Casual Trendy Shoes
Quantity : 1
Product Price : Rs. 899
Shipping Charges : Rs. 0

Shipment Details
Courier : FirstFlight
AWB no. : D36649967

Order Details
Order ID : 7408644
No. of suborders : 1
Payment Type : Net Banking
Order Value : Rs. 899
GVDiscount : Rs. 400
Net Amount : Rs. 499