[Resolved] HP India — Absolutely ridiculous service given to bonafide customers. Don't answer much of the questions asked

 
20 Reviews
Panchkula, Haryana, India
 Shivank_
[protected]:30 am
Case no[protected]
I am a bonafide and old customer of hp products, have a lot of hp products in my house and always recommend hp to all my known people as they provide good range and pretty good products. And i can boast that i have helped hp sell so many products in my circles.

My problem was pretty simple, exaggerated only by "lazy" attitude of the call center. The laptop keyboard is not working properly and is causing a lotttt of hassle in general work.
When contacted the hp center on number 30306363, it first took 5 calls to finally get the thing "heard" to the respective service agent.
The fault was clear and simple and needs a site engineer to visit and service the laptop, which is under warranty, but they refrain from giving a prompt reply and delay the whole process. There is a untold hesitation to send a service engineer though it is said that engineer will come and do free service, "at your door step" and "whenever" called at the time of selling the product and while extending the warranty.
The technical floor supervisor - mr. Deepak was not answering the questions asked and came on line only for few minutes and handed over the phone silently to his junior, without answering or giving a proper reply. Which is highly unprofessional and unheard of while calling a big reputed company like hp.

I hope the higher ups take a quick note. I have to write it here as i didnt get any email ids from either the floor supervisor or call agent. They said and maintained that they are unaware of "any" complaint or feedback email ids of hp company. Another shocking thing to hear.
So if hp doesnt have a feedback or complaint id they should create one asap. They are a big company now.

Complaint marked as Resolved Jun 23, 2016

Complaint Status


[May 19, 2016] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, May 23, 2016
Hi Shivank, Your case mumber is [protected]. I searched in the system and found out that the keyboard was replaced. please let me know if the issue is still. Thanks! I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
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HP India Customer Care's response, May 27, 2016
Verified Support

Hi ratan verma,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and unit serial number to [email protected] I will contact you again as soon as I get your information. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.

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    HP India - Absolutely ridiculous service given to bonafide customers. Don't answer much of the questions asked