HP India Complaints & Reviews

After warranty period, i bought a new black 920 xl cartridge (Rs.1750) for my 7500a printer. But the printer didn't print the black. I approached hp authorised service centre at thiruvananthapuram - Ensure service centre. They corrected the problem and charged around 8000 rupees for the service charge ( for replacement of display panel and print head) Actually the display panel was in perfect condition. They refused me to show the replaced parts.

After 93 days the existing black got empty and I purchased a new cartride for 1750 rupees. I approached the same service centre. But they told me the warranty for replaced products ended. They told me that another 4000 rupees is needed for replacing the printhead. I approached several times for online help. I don't get a good advice.

I purchased a new printhead through online with 1650 rupees. But it does not print.
I lost Rs. 26000 for hp printer. Rs. 3500 for cartridge and Rs. 9650 for parts
Moreover I lost my valuable time and also lost trust in hp products.

What can I do in this situation?

Subject- in one year after purchasing 5 month hp laptop start problems many times, 4 times automatically mother board not working. In bhopal hp service center sysnet replace mother board and usb ports three times after that again laptop not opened. Automaticallly shut down and no any response. So i mentally harrassed with this system . I am a media person my name is indresh gupta. Indresh.[protected]@gmail.com i want to replace this system because now i don't want to repair again if from your side no any response get, i forced to case in consumer forum.

Sir,
Purchased the above model of hp printer from nigama comptech & services pvt. Ltd, link road cuttack, odisha on 04/05/2016 vide invoice no nigama -ctc /ri-666/16-17 .

But with utmost regret the undersigned bring to your kind notice that the printer driver software is not loading even after 5 hrs of running through the driver cd provided by the above dealer.

More painfully even after complaining to the said dealer several times also is not bothered to come and attend to the problem.

Sir, i'm in big hurry and request your goodself to pls instruct the said dealer to please come and attend to the complaint and rectify at the earliest.

Regards

Bimal mishra
[protected]
Bimal.Kr.[protected]@gmail.com

I am really being torched by this product, since the time i have purchased the slate 6 have been very unhappy as the phone has multiple problems and has been given to your service centre now on three times i have not used the piece even for two months since i purchased it received a call from your service manager as he states and have requested him to replace the piece which was also requested in the month of September 2015, but none of my plead was hear, now the piece lies at you service centre(Jabil Goregoan Mumbai) from 23/04/2016,

Dear sir,
I bought a HP laptop 15AB029TX on[protected], since after using this laptop i use to find problem in every month in this laptop, sometimes laptop gets very slow etc, sometimes problem in windows, and in this month since from last 15
days my laptop sound is not coming its showing no audio output device, when ever i am watching some video in vlc player or in some other player the sound is not coming only, also my hp laptop is running so slow it takes so much time while starting.
therefore i request you to please come and do servicing

LAPTOP Received on 16th April & found Poor Quality, not satisfied with product.

Multiple problems like Battery Loose, Touch pad hard, white dots spotted on the screen.so apply for return & refund as below but till not getting refund. as per policy have returned within 3 days still not getting resolved.

Order Number: 89970382
Order date: 12 Apr 2016, 12:04 PM
Return: 2789143
Return Request Date: 19 Apr 2016, 08:44 PM

My case id is [protected]. I had the issue that my notebook display was not closing on timeout as set. So i contacted them on 30.4.2016. I was guided in downloading a bios and graphics update and told to be contacted again on 2.5.2016 for follow up. I installed both the updates but my problem did not resolve. When i was contacted on 2.5.2016 at 2 pm i told them that the same issue persisted. So they guided me to update intel graphics processor. When my download was completed i started the setup process but it was unable to install the setup completely. So i called again in the evening and they gave me another link for download and suggested to make a new profile altogether or reset my laptop. I was uncomfortable in making a new profile or resetting my laptop so i downloaded the setup of intel graphics processor from the new link. But again the setup didn’t finish correctly. When i was contacted at 2 pm on 3.5.2016 i told them that the problem persisted. So at that time i finished the conversation on a sad note as i still have the problem. Then i did the setup from your own website and was done completely. But the issue is still there. They are in no way to help me further. I have purchased the laptop a month ago and its in warranty.

Our head office purchased two printers from sunrise cumputers, dungarpur (Rajasthan) pin -314001.Invoice no.Sc/g/1062/2015 dt.-20/10/2015.One of printers model no. M1136 mfp cnj8h5vk83, came to my office .
We are a govt office direct related to public issues.
Usb port is detected damaged.We registered complaint at 22/04/2016.Complaint registration no.Is -5736156 dt 22/04/2016.But issue is not resolved yt today on 3/04/2016, even after 11 days .
We want total printer replacement and expenditure beared by office, in absent of printer about rs.3000/- .
Pl make sure to fulfil the public concerns and grievances,

Hi,
I purchased a hp laptop and registered for 2nd year warranty and sent the requested documents more than 4 times within the time period and even got an acknowledgement for the same. After few days i received an email saying the redemption is rejected because of not receiving the documents on time. I have acknowledgements for sending the documents on time more than 4 times and i sent many emails to redemption support and also messaged to REDHELP and all they say is its been rejected and nothing can be done and cut the call. If there was any issue with the documents sent hp should have emailed me regarding whats the issue or contacted me. I sent the documents 4 times and since i got a message that it was received i didnt send the documents again. Hp is not even ready to listen to customers and help them, hp doesnt care about its customers they just care about their profits. Hp just ignores and tries to escape from customer issues. Hp just lets time pass by and wait until the customer gets fed up and finally gives up .This issue has been going on for 2 months. Im fed up now. I regret buying hp. Worst customer service ever.
Thanks,
Brinda

I bought an hp laptop last year in the month of May. At that time they bragged a lot about their service support.. Blah blah. Since last November my laptop is detecting a few driver problems. Everytime i called hp customer care they gave me a temporary solution which could not solve the problem. Now while buying my laptop they said that any issue occurs then on-site technical assurance will be provided. They never mentioned that if its a software problem then they won't send anyone. Now a few problems are occurring in my laptop. Everytime i called them they are giving idiotic reasons like first i have to check whether its a software or a hardware problem, if its software then they will give online support and if its a hardware issue then only they will send technician at home. Now its been 6 months that they still couldn't decide whether its a hardware or a software issue.
Now what should i call it a fraud service or reluctance?
They are forcing to me to go to the nearest service centre to get the problem fixed.

It is to inform you that a All in One is purchased of your company as mentioned above on[protected] Transaction No. SLF02A[protected] its WI FI Adapter is not working/not connected by WIFI whereas connected with Wire Internet Connection and this All-in-One speed is very slow to operate and its installation is not given by engineer.

Now, you are requested to redress the above mentioned grievances as we can trust on this prestigious company.

Thanks


RAVITA SHARMA
W/O DHARMENDRA SHARMA
H. No. C-60, Street No. 3, Indra Niketan,
Near Durgapuri Chowk, Shahdara,
Delhi-94.

[protected].

I had purchased the HP Slate 6 from checkmate in Mumbai on 24th April 2015 and got the delivery on 26th April 2015, after few days the phones used to delete all contacts nos by it self and Network Issues, I had taken it to the service Center JABIL in Andheri (E) on the 6/8/15, they kept the phone for three days and said everything is okay, again on 2/9/2015 i started having the same problem, i had send a mail to the HP Office and they had assured me that to have over the phone to the service center again this time the replaced the mother board, in the month of November 2015 the phone would not charge as I was out of India, I could not send it back now on 23/04/2016 I send it back to the service center and request them to replace the piece but they refuse saying that it would be repaired,

NB[protected] I have given my headphones for replacement under the warranty on[protected]. Mr.beema, A bangalore HP executive had told me he will get replacement done with in 2 or 3 days. I had been doing follow up continuously every week to get new pair but he never responds me. Though the headphones are available online everywhere he asked me to take refund. For which i denied as currently if i need to buy same pair of headphones it will cost me more then the last purchase made on the selling sites. When i told him i need the replacement and i can see availability of same headphone on selling sites how he can tell me its not in stock.he told me he will check and revert. Now when i call him he dosent pick my call. And its more than a month for request.
Now no one is bothered to respond me back though i keep doing follow ups with the center person.
Its a pathetic customer service. Though i got my product warranty its useless for me right now

I am a HP laptop user.I bought HP laptop of model no.15-g049AU on[protected]. From the starting as a user I was facing many issues. In the staring I noticed that the right hinge of my laptop was loosen but in march (2016) the hinge got broken. On complaining the laptop engeenir visit and replace the defective parts but after 2-3 days of repairing the laptop frame and screen display get deattached from the same place due to which the screen display got broken. The same laptop engineer visits to check and told us that we have to pay for repairing but my laptop is under guarantee[protected]-2016). So I want to repaired my laptop without any changes as soon as possible.
Kindly concern on this our problem has not listened by HP department, they tried to herrace my complaint .

I brought a HP PAVILION 15AB 108AX from Vijay Sales in Phoenix Marketcity, Pune on 19/04/2016 for 36000rs. The configuration of the laptop was given as r7 graphics but in reality it has r5 graphics. At first i thought it was the retailers fault so i went out there to discuss the same. He showed me more pieces of the same model and all of them had r5 graphics. I further inquired in other laptop stores and found out the same thing. To recheck i opened the companies official website and found out that it had written r7 graphics. Here is the link :
http://support.hp.com/si-en/document/c0477

This is a clear case of fraud from the companies side as it is fooling its customers as many consumers never check the graphic card configuration. I can even sue the company on the grounds of providing misleading information to its customers. Therefore i want my refund as well as compensation from the company because if i knew that companies as big as HP enters into these type of fraudulent activities, i would never have purchased the laptop. I have the invoice of the laptop with me.

I have purchased and deskjet ink advantage 1515 printer s.No cn418195gx fpu no b2l57-64001 . Now my printer working not pl sent your engg to check it and oblidge
my home address is
sukhjit singh s/o sh sampuran singh
vill warraich p.O. Nainokot teh and
distt gurdaspur (gurdaspur to shri hargobindpur road)
near pul sathali
my contect no is [protected], [protected]

I bought hp-15 ac124tx notebook on 21march 2016, within two days I started facing major problems in the laptop.it suddenly shows blue screen with an error and restarts without saving any data you were working on. Besides having 8 GB RAM and 2 GB graphics card the laptop doesn't work properly .AutoCAD frequent hangs and poor sound quality. The customer care and the dealer can only help with reseting it! Only option they are left with .feels like it's a faulty product .poor quality products given by HP.I want to replace the product as soon as possible. It's so disappointing to waste time on laptop repairing when it's not evn a month frm ur purchase date .
Poor and unsatisfactory product.
Bad experience wid HP.

Case Number [protected]

A manufacturing issue which was brought in attention to HP by me post the warranty got over . The issue is that I never had a broadband WIFI connection to check if the WIFI was working on my laptop or not. When I got the WIFI connection done then realized that the WIFI is not working. a lot of follow ups/trouble shooting/service center issues concluded that the WIFI chip is defective. Now, with no issues with my laptop except this one I am asked to pay for the manufacturing defect of a part which ideally would have been considered as free of charge under warranty. When I questioned the CSR's they agreed that the issue would have been covered in the warranty if I would have raised this issue in warranty period. My question is why should I pay for a manufacturing defect in my laptop for a part that was never used before by me.

Black line is coming in the center of the screen from right to left and it is expanding day by day by length and width also. I do not know why it is coming. So, please help me how to resolve this problem. As am working from home, I need to be resolved in 1 day. Can you please tell me how can be it is solved. So, please help me how can it be solved.

I deposited my laptop model: Hp 15- P077 tx on 2nd of March 2016, because of some issue with the motherboard. They suggested me that as the motherboard is out of warranty so I have to pay to buy a new motherboard.
It was OK for me to buy a new motherboard, so I asked them to replace mine with a new one. they told that the estimated amount would be around 12K. Still then I asked them to replace. Then after 15 days the service centre guy calls me and tell that the motherboard is not available in INDIA.(within these 15 days I would have called 3-4 time to ask the status of my product).
How is it possible that a laptop which is only released before 15 months does'n have its spare in INDIA?
Then they suggested me that they have to order it from US, and it would cost me around 15K. i was still OK with that amount.Then they ask me to pay a advance fee for confirmation. So right that day I visited their office and deposited amount of 4500. still then after a span of one full month they have not yed replaced my motherboard.
When I called HP online customer support they just gave me reasons for this. And assured me that they would contact me by phone and email to give the whole information of the matter, but till date I did not even recieved a Email leave about the phone call.
so this is what a MNC like HP is doing with its customers.