HP India Complaints & Reviews

Mail being sent out 11 may 2016
Matter still not resolved today. Customer support stated that they sent me a link 2 days back by email. It hasn't arrived. Spoke to them for half an hour.. Solution offered.. We have escalated it.. We shall solve it in 24 hours... I personally assure you if it is not resolved you can call me back (It obviously takes 15 minutes to reach an executive),
Order date 30 april 2016 laptop delivered 3 may 2016 complaint date 6 may 2016.. Can you please count the number of 24 hours that have passed.
Regards

...

Sent: tuesday, may 10, 2016 10:05 pm
To: in. [protected]@hp.com
Subject: re: order no 711791 complaint docket[protected] unhappy with services and response from customer support.
Status. Unresolved.
...
Date: fri, 6 may 2016 09:57
To: in. [protected]@hp.com;
Subject:order no 711791 complaint docket[protected] unhappy with services and response from customer support.
Purchased online along with laptop one time on site installation yt883aa. Laptop delivered on 3 may 2016. However there are no calls / update regarding the onsite installation for which rs. 973 was paid. When i call the customer support, am moved across 3 executives and with the last executive, i get a response that without the laptop serial number she can't proceed which is not available with me right now.
I wonder why you cant track a serial number to the invoice to the serial number of the laptop using an order number generated from your website. The laptop is lying packed at my house unused for the past 3 days. And why do you require a serial number for this deficiency in service???

Rispekteda sir / madam,

I hop on your company's printing in the laser jet printer m1136 due to the servicing of light situated, service center for hp's bhilai aforeserve.com ltd., shop # 142, chouhan plaza, supela,, 490023, dated 7-5-2016 in was given, that's your bhilai situated, saravisa center today[protected] date back to me saying this laser jet printer has to be out of the katreja new katreja completely damaged the old and new katreja we'll not put the can, the new katreja me to another shop to buy a genset will and your bhilai situated, the service center without a service given me 650 rupees servicing taken, the amount to be paid immediately after the i ar the printer's shop on the shop number was -23 supela bhilai where ar printer has found me this printer to check the katreja only print drum due to the poor light, blur is coming, he is only 150 rupees from me on the new drum katreja placed so that the print quality dark and the best is gone, and my problem has been resolved, but your service center without an appropriate reason for me 650 rupees taken so that the match debut level of the company's credibility questioned think the problem some of the service center solution without any rubbish is collected from customer bills, this type of system is the company's name is bad.

I ordered 20 pcs from hpshopping.In to which mr. Ashutosh kumar and mr. Lalit responded promptly, the followup was excellent and my overall buying experience was more a pleasure. I happily gave them the purchase order and demand draft. The next day onwards there were no calls or update regarding the dd or po or anything. I tried calling them but no one responded even to the phone calls, i kept calling them but both of them had vanished, were not available on phone, email etc. I waited for the date of delivery i. E 10 days from the date of order and past the date i tried contacting them again but no one was available even to attend a phone call. Horrified by this behaviour i initiated an order cancellation. On recieving the cancellation email hp got on toes and suddenly the whole team came back to life. These guys are so unprofessional they keep postponing things for 5- 10 mins but unfortunately nothing is helping and these are not returning my money now.

Attaching the performa invoice

Respected Sir/Madam,

Even after complaining and calling personally several times at the HP office, my request for repairing the internal display error in my laptop was not taken care of.
We sent a mail regarding the same, dated April 18, 2016, in the reply of which we were asked to produce pictures of the bill and other necessary documents, which I did well in time (at least 1 month prior to the date when the warranty of my laptop expires). It has been a month and there is still no solution provided to me. Every time I make a call, the customer care executives delay the issue by saying that this matter will be looked into in the next 2-3 days. This is clearly an issue of internal damage but I was told by the customer care executives that this issue would not be covered under the warranty which is not true since I was told by the dealer that only broken and water damage will not be covered under the warranty, rest all issues will be resolved by the company.
I made the first call on April 18, and my warranty expires tomorrow but my screen is still not replaced.
It is a matter of disgrace for a company and a brand like HP that customer issues are not looked into.

I Purchased a HP Laptop from reliance Store and unfortunately dont have the bill as it was paid by one of my friends from his credited card and i had a issue with my laptop as it crashed so i called the hp and they said i will have to pay for recover disk my question is why are not giving the orginal windows CD along with the laptop and also after i recived the cd i called them and one of the agents misguided in selecting the option and now i lost roughly 15 gb of DATA which include precious Pictures taken over a period of time and now nobody is responding and i tried contacting hp for the past 48 hour and also laptop is lying like as waste and it is in warranty also

We have a Hp Laptop bearing Serial No. CND539BSN3. We have facing lots of problem with the said Laptop. In This year HP supplied 500 laptops to Central Bureau of Investigation, a central government organisation, the said laptop is one of them. The laptop is unable to start. There is another booting problem is also appear in it these are AMD laptop.

Hp is not willing to send a engineer when my product is still under on site warranty.

The reason they don't want to send an engineer because they are telling me to do system recovery and i am telling them i cant do recovery as the system has a data of around 1tb

I have checked that the problem is because of hardware.

I have lost 1 gb internet data by downloading the drivers as told by their customer services advisor.
I have spoken to 5 different advisors telling me to do different things.

Complaint number - [protected]
Supervisor - nitesh aggarwal

After warranty period, i bought a new black 920 xl cartridge (Rs.1750) for my 7500a printer. But the printer didn't print the black. I approached hp authorised service centre at thiruvananthapuram - Ensure service centre. They corrected the problem and charged around 8000 rupees for the service charge ( for replacement of display panel and print head) Actually the display panel was in perfect condition. They refused me to show the replaced parts.

After 93 days the existing black got empty and I purchased a new cartride for 1750 rupees. I approached the same service centre. But they told me the warranty for replaced products ended. They told me that another 4000 rupees is needed for replacing the printhead. I approached several times for online help. I don't get a good advice.

I purchased a new printhead through online with 1650 rupees. But it does not print.
I lost Rs. 26000 for hp printer. Rs. 3500 for cartridge and Rs. 9650 for parts
Moreover I lost my valuable time and also lost trust in hp products.

What can I do in this situation?

Subject- in one year after purchasing 5 month hp laptop start problems many times, 4 times automatically mother board not working. In bhopal hp service center sysnet replace mother board and usb ports three times after that again laptop not opened. Automaticallly shut down and no any response. So i mentally harrassed with this system . I am a media person my name is indresh gupta. Indresh.[protected]@gmail.com i want to replace this system because now i don't want to repair again if from your side no any response get, i forced to case in consumer forum.

Sir,
Purchased the above model of hp printer from nigama comptech & services pvt. Ltd, link road cuttack, odisha on 04/05/2016 vide invoice no nigama -ctc /ri-666/16-17 .

But with utmost regret the undersigned bring to your kind notice that the printer driver software is not loading even after 5 hrs of running through the driver cd provided by the above dealer.

More painfully even after complaining to the said dealer several times also is not bothered to come and attend to the problem.

Sir, i'm in big hurry and request your goodself to pls instruct the said dealer to please come and attend to the complaint and rectify at the earliest.

Regards

Bimal mishra
[protected]
Bimal.Kr.[protected]@gmail.com

I am really being torched by this product, since the time i have purchased the slate 6 have been very unhappy as the phone has multiple problems and has been given to your service centre now on three times i have not used the piece even for two months since i purchased it received a call from your service manager as he states and have requested him to replace the piece which was also requested in the month of September 2015, but none of my plead was hear, now the piece lies at you service centre(Jabil Goregoan Mumbai) from 23/04/2016,

Dear sir,
I bought a HP laptop 15AB029TX on[protected], since after using this laptop i use to find problem in every month in this laptop, sometimes laptop gets very slow etc, sometimes problem in windows, and in this month since from last 15
days my laptop sound is not coming its showing no audio output device, when ever i am watching some video in vlc player or in some other player the sound is not coming only, also my hp laptop is running so slow it takes so much time while starting.
therefore i request you to please come and do servicing

LAPTOP Received on 16th April & found Poor Quality, not satisfied with product.

Multiple problems like Battery Loose, Touch pad hard, white dots spotted on the screen.so apply for return & refund as below but till not getting refund. as per policy have returned within 3 days still not getting resolved.

Order Number: 89970382
Order date: 12 Apr 2016, 12:04 PM
Return: 2789143
Return Request Date: 19 Apr 2016, 08:44 PM

My case id is [protected]. I had the issue that my notebook display was not closing on timeout as set. So i contacted them on 30.4.2016. I was guided in downloading a bios and graphics update and told to be contacted again on 2.5.2016 for follow up. I installed both the updates but my problem did not resolve. When i was contacted on 2.5.2016 at 2 pm i told them that the same issue persisted. So they guided me to update intel graphics processor. When my download was completed i started the setup process but it was unable to install the setup completely. So i called again in the evening and they gave me another link for download and suggested to make a new profile altogether or reset my laptop. I was uncomfortable in making a new profile or resetting my laptop so i downloaded the setup of intel graphics processor from the new link. But again the setup didn’t finish correctly. When i was contacted at 2 pm on 3.5.2016 i told them that the problem persisted. So at that time i finished the conversation on a sad note as i still have the problem. Then i did the setup from your own website and was done completely. But the issue is still there. They are in no way to help me further. I have purchased the laptop a month ago and its in warranty.

Our head office purchased two printers from sunrise cumputers, dungarpur (Rajasthan) pin -314001.Invoice no.Sc/g/1062/2015 dt.-20/10/2015.One of printers model no. M1136 mfp cnj8h5vk83, came to my office .
We are a govt office direct related to public issues.
Usb port is detected damaged.We registered complaint at 22/04/2016.Complaint registration no.Is -5736156 dt 22/04/2016.But issue is not resolved yt today on 3/04/2016, even after 11 days .
We want total printer replacement and expenditure beared by office, in absent of printer about rs.3000/- .
Pl make sure to fulfil the public concerns and grievances,

Hi,
I purchased a hp laptop and registered for 2nd year warranty and sent the requested documents more than 4 times within the time period and even got an acknowledgement for the same. After few days i received an email saying the redemption is rejected because of not receiving the documents on time. I have acknowledgements for sending the documents on time more than 4 times and i sent many emails to redemption support and also messaged to REDHELP and all they say is its been rejected and nothing can be done and cut the call. If there was any issue with the documents sent hp should have emailed me regarding whats the issue or contacted me. I sent the documents 4 times and since i got a message that it was received i didnt send the documents again. Hp is not even ready to listen to customers and help them, hp doesnt care about its customers they just care about their profits. Hp just ignores and tries to escape from customer issues. Hp just lets time pass by and wait until the customer gets fed up and finally gives up .This issue has been going on for 2 months. Im fed up now. I regret buying hp. Worst customer service ever.
Thanks,
Brinda

I bought an hp laptop last year in the month of May. At that time they bragged a lot about their service support.. Blah blah. Since last November my laptop is detecting a few driver problems. Everytime i called hp customer care they gave me a temporary solution which could not solve the problem. Now while buying my laptop they said that any issue occurs then on-site technical assurance will be provided. They never mentioned that if its a software problem then they won't send anyone. Now a few problems are occurring in my laptop. Everytime i called them they are giving idiotic reasons like first i have to check whether its a software or a hardware problem, if its software then they will give online support and if its a hardware issue then only they will send technician at home. Now its been 6 months that they still couldn't decide whether its a hardware or a software issue.
Now what should i call it a fraud service or reluctance?
They are forcing to me to go to the nearest service centre to get the problem fixed.

It is to inform you that a All in One is purchased of your company as mentioned above on[protected] Transaction No. SLF02A[protected] its WI FI Adapter is not working/not connected by WIFI whereas connected with Wire Internet Connection and this All-in-One speed is very slow to operate and its installation is not given by engineer.

Now, you are requested to redress the above mentioned grievances as we can trust on this prestigious company.

Thanks


RAVITA SHARMA
W/O DHARMENDRA SHARMA
H. No. C-60, Street No. 3, Indra Niketan,
Near Durgapuri Chowk, Shahdara,
Delhi-94.

[protected].

I had purchased the HP Slate 6 from checkmate in Mumbai on 24th April 2015 and got the delivery on 26th April 2015, after few days the phones used to delete all contacts nos by it self and Network Issues, I had taken it to the service Center JABIL in Andheri (E) on the 6/8/15, they kept the phone for three days and said everything is okay, again on 2/9/2015 i started having the same problem, i had send a mail to the HP Office and they had assured me that to have over the phone to the service center again this time the replaced the mother board, in the month of November 2015 the phone would not charge as I was out of India, I could not send it back now on 23/04/2016 I send it back to the service center and request them to replace the piece but they refuse saying that it would be repaired,

NB[protected] I have given my headphones for replacement under the warranty on[protected]. Mr.beema, A bangalore HP executive had told me he will get replacement done with in 2 or 3 days. I had been doing follow up continuously every week to get new pair but he never responds me. Though the headphones are available online everywhere he asked me to take refund. For which i denied as currently if i need to buy same pair of headphones it will cost me more then the last purchase made on the selling sites. When i told him i need the replacement and i can see availability of same headphone on selling sites how he can tell me its not in stock.he told me he will check and revert. Now when i call him he dosent pick my call. And its more than a month for request.
Now no one is bothered to respond me back though i keep doing follow ups with the center person.
Its a pathetic customer service. Though i got my product warranty its useless for me right now