HP India Complaints & Reviews

I purchased laptop of hp in diwali bonaza scheme in which hp provided me a code of mobikwik that is a mobile wallet and payment company and scheme was to add 350 money in mobikwik using a code given by hp india for 6 months and customer will get 700 in his wallet this scheme worked well first 3 months then mobikwik website told that this code is no longer valid then i called hp and mobikwik and they provide a code again but this code was used by me only 1 month then i forget the code now when i called hp and mobikwik they did not provide me the code and mobikwik officials are saying that scheme is now not working but as i paid for 6 months but i used it only 4 months. Please make a solution of it.

Complaint number bhty 4060-01 date 05/06/2016
Complaint number bhvy 4060001 date 05/07/2016

Dear sir
I have contacted many time from 1 month but your service centre not providing us proper service. It saying that printer card not receiving from surat

So pls send the printer card in vapi in your service centre so that they can give us proper service

Dear sir/ma'am,
I bought hp starwars15-an003tx blk 39cm (sr. no: 5cd5442md0) on 2nd april, 2016. one day, i found that laptop continuesly give up a boot up issue means it's displaying "no bootable device is found. i spoke with hp customer care (technical team) and they said to me operating system was corrupted and for that they suggest to get the recovery cd. they said that i need to pay only shipping charges, so they sent me the link to pay money. eventually i saw that i need to pay 559.65/- means they consider recovery cd charge also (probably) even though laptop has under warranty. so i kindly request please check the below mentioned case id and do the right justice.
Case id: [protected]
Hope for best.

Regards,
Rahul

I purchased a hp pavilion notebook - 15-ab522tx from m/s g. n. electronics, sambalpur on 9th june 2016. the seller told me about the offer of extended 2 years warranty, when i went to ask about the product in march.

Then again he did not even mention it. after 10 days, i registered the product and tried to get the offer. it was rejected with the statement that it was only available if claimed within 7 days of purchase.

This criteria was not even known to the seller. when i called him to ask about the same, he told he will do something about the problem. i called him everyday for 20 days and he re-assured me everyday that the problem will be solved.

I went today to the store. he talked to his superior and told that nothing could be done now.

What was this! first of all, he was himself negligent of all the details. secondly, he kept me hanging for 20 days. who is responsible for all this? he did not even accept his mistake.

The mouse of my computer is not working properly for the last many days. I had called up the computer engineer who had informed me that the mouse is not functioning hence, it has to be replaced. He had lodged the complaint to customer care office at 30306363 on 8th July 2016, having complaint no. [protected]. He was informed by the customer care that it would be changed within two days. After completing three days, he received the call from the customer care that it would take two more days as the part is not available. One week has been passed but the mouse has not been changed. I am facing a lot of problems while working on computer due to non functioning of the mouse.. I was given the assurance by the HP engineer that the engineer would come after an hour, and he would install the new mouse on the same day i.e. 15 July 2016. But nothing has been done so far.

Model no mfp m28fw sr no cnb 9h5h7q6 product cz186a
Compliant : print / scan/xerox totally bad quality
Action from hp: your service person came but not satisfied with his service
Your rep tell us to change the cartridge every time which is no affordable when we call to attend the problem
We r facing this problem from the day we purchase the printer we feel this a manufacturing defect we request you to replace the system if you do not replace we will go in consumer forum

Hp has terrible service… i would like to have my refund of extended warranty done

Case 1
Case id: [protected] / 5797760 done on 17th june 2016 … no response till now and no one picks my call.
Product model: cz284b
Product serial: cn27i2124r

Case 2
Case id: [protected]/bhxh4568-01 done on 29 june 2016… no response till now.
Product model: cz284b
Product serial: cn2ao212bk

Both my printers are under extended warranty and no one in hp bothers to even call and update. I have made over 100 calls to all department of hp service.

Assure who are authorised service centre of hp do not bother to take customer calls. And hp call centre (Tech team) is helpless.

So please refund my money for extended warranty immediately.

Sakkaih [protected] and sam [protected] working in ensure – hp authorised centre. Not bothered to service.

Refer to case id: [protected]/service order: [protected] dated 10th june 2016.
Monitor not replaced even after more than a month due to deliberate inattention from hp and service coordinator.
Chronology:
10th june: self phoned up hp customer care to lodge the complaint mentioned above. assured by hp customer care, the problem will be resolved in 48hrs.
48hrs passed but no action.
14th june: service technician visited, diagnosed and informed monitor cannot be repaired thus has to be replaced. since it is in warranty period, they will replace at their cost within a week.
A week passed from 14th june, but no action.
20th june: then phoned up customer care again on around 20th june, had a conference call with service coordinator and again was assured to be resolved in a week.
A week passed from 20th june, but no action.
01st july: then phoned up to service coordinator on around 1st july and again was assured that it will be solved in a week.
A week passed from 1st july, but no action.
14th july: then phoned up to service coordinator on 14th july and now they are saying he has already raised the demand, now it is upto hp to supply the monitor to them so that he can replace. since he is not getting any response from hp, he does not know when it will be replaced.
Denying to take any responsibility to timely resolve the problem.

Please look into the case and help resolve at the earliest.

I had ordered hp ink advantage 3 in 1 printer in april this year. it had an offer which included free ink cartridges. i had uploaded all the necessary documents online and applied for the same.
I received an email stating that it has some discrepancies and could not process the free ink cartridge as the date of purchasing is after the free cartridge was applies.
I was asked for my invoice. as per my invoice my details were correct. but they had some issues. i contacted aditi computers pvt. ltd. dc janak puri from where it was purchased. i also talked to the concerned person from hp who was present there.
He apologized and promised to get it delivered.
Its been several weeks now but no action has been taken from them.
Are they looting or scamming customers by selling the free offers separately.
Or has a good and renowned brand name lost its authenticity and business ethics.
Kindly suggest what appropriate actions can be taken.

I purchased a laptop around 1 year back and it has 3 years warranty,
The laptop is having defects from starting only as
*the motherboard got replaced in 4 months of purchase
*the antenna stopped working after that
*i was told i will get windows 10 when it will be released and when it released they told u have drivers issue with your laptop so windows 10 is not possible for u
*the laptop crashes for no reason and every time i call then they tell me to format the laptop

I am a student and once my college project got formatted due to crashing of laptop.

I asked them refund or replacement but every time they are like we will repair your product

I cant repair my product every week but they are not agreeing for repalcement.

My name is mohd shoaib from pilkhuwa distt. hapur .
sir mene hp m1005 printer[protected] ghaziabad shree jee enterprises se purchase kiya tha..
kitni hi baar costumer care ka no. par baat kar chuka hu but every time bola jata hai k hum apki call transfer kar rahe hai or phir call disconnect kar di jati hai so .plz help me

Complaint no [protected]. complaint was lodged earlier from [protected]@gmail.com. the engineer was expected to arrive with the part dt 12 jul 16. hp designjet the printer cum scanner t 2500 36" installed is not working with error 63:10. all recommended measures as suggested have been tried. an early action is expected. the details may be communicated at[protected]

I have brought hp omni 10 5601tw tablet last year. its sd card (which has operating system software) is somehow corrupted.
I needed an operating system software so that tablet can work in its original state.
So i had a chat with hp support team (since that's the only available medium as per their website). i have been ignored and mentally harassed as follows:

1. they have no email support. their website doesn't display phone number of hp support. they don't provide email of higher authority even on request.
2. after contacting 3-4 times with chat support, they have provided me with a long list of phone numbers and service center addresses, which does not exist.
3. they ask me to physically go to service center (afforeserve, sector 34), which does not exist (closed) and over the shutter, another service center address is written (sco 146/147), where they says that they don't deal with the issue.
4. service center (new address) gives me phone number of hp support who in turn gives me address and phone number of same service center (sco 146/147) which creates deadlock.
5. so i gave my phone to service center guy after which they transferred my call to technical team. they analysed the issue and told me that i need to pay for recovery media, for which they will provide me a link in my email id. i agreed and waited for email, which i didn't receive even after 5 days. i called them again and they told they has made a mistake and forgot to create an order. they, then again created an order for it.
6. i received recovery media, but its faulty. it doesn't work as intended and fails.
7. i call service center/chat support again, who keeps on disconnecting calls/chats and now are not supporting me anymore. they don't even tell me email/ phone of higher support team and don't even escalate the issue.

Sir,

Good day, i have a complaint regarding customer care executive non responsive behavior. we have just purchase a hp computer for our daily work in our office and now we are facing very much problem. it does not open properly. when we call to customer care executive to register complaint they are not bothering they are saying that they can help through telephonically only they are did not know that we are laymen we did not have any technical knowledge. somebody from theirside should visit at our office then only can it be disolve. you can make amc/cmc with our office so that time to time we can contact you for our problem. my computer details is below please disolve it at the earliest.

Computer sr. no - 6cm4491fss
Monitor no - v192

Contact no - sangeeta, clerk
[protected]

I called hp toll free no for my hp monitor problem they said that they will give me the service within 48 hrs . but after 7 days when call to there service center they could not give any kind of service also told me that there is no service request come in there service till now . i called 2 service center they said same things. the service center located - tollyguagunge and pricep street (iqor). plese help me out from this problem .

I have purchased hp all in one desktop on 26th aug 2015.
Model no - 20-r010in, serial no - 3cr528080k, product no - m1q27aa#acj.
Case no - [protected], complaint about display damage. engineer visited us on 4th july 2016, and said will replace display in maximum 4 days but still there is no progress. we are calling customer care and engineer again and again but they are fooling us by saying we send, we haven't received and all.
Also engineer opened our system to look for problem but did not fixed web camera properly. if you do not have the display request you to replace the system with immediate effect as i am not able to my work from last 10 days.

+91-[protected]

Sir i have purchase a laptop and in the next 2 or 3 day register in adp with paying 999/-. But adp not activate on my warranty check status. So please check the query. Also one more thing i can share with you sir, adp registration says i provide to a customer adp - accidental damage protection, but he only say. Not actually solve the problem or any insurance... He make to a customer just like a plain . Product model: t0z58pa
Product name: hp notebook - 15-ac179tx
Product serial number: cnd615242k thanks and regards sagar patil,

I have forgotten my user id and password
So kindly inform me about my user id and password to my registered
mobile No.[protected]. Kindly give the information through my mobile.
Thanking you
SURESH PATNAIK

Dear sir/madam,

Ref:- s. no.1056, token no.006, obligation type-trade dated 09/07/2016 of hp authorized service centre located in shop no.32, spa plaza no.1094, otc road, opp. hotel lucy international, bangalore

I am syed muneer, secretary of an ngo called – koshish educational & social welfare trust, which is running a minority educational institution in bangalore.

We are fond lover of hp products and we have high regards to this reputed company. few months back we purchased an hp all in one k209a printer for office purpose. it was working absolutely fine as there is no issue of any kind.

Very recently we heard some kind of loud noise coming from the aforesaid printer as and when we switch on or whenever we give print command. other than this there was no other issue, the printing and copying everything was fine. as the noise was creating little irritation, we thought of taking it for repair.

In that, we chose the hp authorized service centre located in shop no.32, spa plaza no.1094, otc road, opp. hotel lucy international, bangalore.

Today (09/07/2016), i took this printer to the aforesaid hp authorized service centre and met one mr srinivas in the reception counter. i briefed him about the noise issue while making him very clear that there is no other issue with the printer. he checked the printer right in front of me and took the printer to the mezzanine floor of the service centre.

After 45 minutes, he brought printer back and started giving demo. unfortunately, the same loud noise was still there. then he again took the printer to mezzanine floor. after one hour he brought back and started giving demo. this time, though the noise disappeared, but the paper intake was not happening. finally, he opened the printer in front of me and after more than one hour he started showing demo again. this time the noise totally disappeared but printer was seen dead, as there was no response of any kind. he finally informed me that there is ‘mechanism damage” and he suggested that i should go for exchange in place of this printer and same cannot be repaired.

It is pertinent to note that if at all there was mechanism damage or any sort of damage to any parts of the printer, why the service staff not brought this fact immediately to my notice as i was sitting/waiting down. this makes very clear that it was during the course of processing/repair by the hp authorized staff the so called mechanism damage occurred for which i should not be held responsible.

I wish to mention that we are running a charitable institution and each penny has its value and we cannot bear the loss consequent to negligent acts of the third person. when i brought hp printer to your service centre it was working fine other than giving a loud noise. after processing/repair by your authorized service staff, the so called noise disappeared and at the same time the printer stopped working.

In view of the above, i make humble request to kindly look into the issue and give life to my printer which was otherwise in working condition (alive) when i brought this printer to your service centre.

Thanking you,

Yours truly,
Syed muneer
Ex-sub inspector, crpf
& secretary of the trust
[protected]

Complaint so many times in hp customer care. piece was damaged from start and when i complaint they said we will change anywhere in india. but after some time when i again asked to change as i moved to bangalore they denied and now its almost 1.5 months that i am trying to solve my issue but not got any resolution.

Even tried to post on facebook but they removed the post.

Now i want to file a complaint against them in consumer court so please help me in that.