HP India Complaints & Reviews

Hi,

I have paid bill for my new HP laptop in croma on Jan 3rd 2016.But got the laptop in hand only on Jan 9th 2016. Laptop model is HPACTU101. from the first week onwards I started experiencing so many problems in the laptop like cracking in audio, mouse pointer was not working properly, space key was not functioning properly and the laptop was dead slow. As soon as I reached the croma to resolve all these problems, they suggested to contact HP support. When I contacted HP technical support, a female answered the call and asked for all the details to raise a compliant, as soon as she got the details she said there is an system problem so she cant raise the complaint right now and she promised me that she will give a call back in 2 hours but she never come back. I was waiting for a whole week and again started contacting the HP technical support, a guy answered the call and took all details and raised a complaint and he looked into the issue (recovery is done on the laptop and some driver uninstallation is done by them through phone itself) and problems were not resolved after keeping that case for 3 weeks. They wanted to close the case so they closed it. After that also I have raised one more complaint to HP technical support and I found there is a gap in the laptop lid and whatever problems I had earlier was not resolved, in the same day I contacted at least 5 to 6 times to resolve the issue (whenever I call them a new person will be answering and I have to start from the beginning), finally its not resolved. I have shared the snapshots of the gap in the lid and asked for a replacement which they don't wanted to give. I have clearly explained them that this is my first laptop sentimentally its giving bad impression and its really bad to use this laptop in this way. The response from the support executive was rude. I escalated the call to their supervisor and the case escalated to Bangalore team to resolve the issue. After that a service engineer is sent to my place and he took a snapshot and confirmed that there is a gap in the lid. Once that is been confirmed a new spare is been received to change that in my laptop. After changing that I started experiencing sound in while closing and opening the laptop and still there is a gap in the laptop lid. also noticed a gap in the bottom of the laptop also. Again I ran to HP technical support, a female answered the call and she was very rude in handing me and the call got escalated to supervisor and he said he cant do the replacement. Finally he said he will send a service engineer to revisit. I told them I will be raising a consumer complaint on HP. This is been continuing for last 2 months and no solution given to it. Mentally am undergoing a worst stress because of this problem. and this is my first laptop and making me to feel very bad. I have to login from home in this laptop to work for my office, because of these problems I couldn't do and I lost my self respect in the team and got scolding from my Team Leader. Mentally am stressed a lot. I am spending 3to 4 hours for every weekend on the same problem. Because of that my personal life also got affected.

Please help me getting the
I) refund/replacement for the laptop
ii) Pay compensation towards the physical strain and mental agony suffered.
ii) the cost of this complaint.

I have added all additional documents along with this complaint.

I have hp laptop which is not working properly.My laptop serial no is cnd42835c3, which is under warranty, i have lodged compalin on 15/3/2016 and engineer from jabil service centre visited and suggested to change ram, then 2nd engineer visited with ram but he said ram is ok os cd is to be ordered and he said he will mail and proceed the same, but now today is 23rd march 2016 but there is no communication from company .I am fed up with company service.Never buy hp laptop.

Respected Sir/Maam
With due respect to I say that I have purchased hp laptop 15r119tu in 21/05/2015 along with an antivirus k7 total security. from that on word I am suffering from data counterfeiting. I mean, data in my laptop is not secure. my all private files and folder are not secure. I discussed it with your given HP help line toll free no.. but they told me that we are not responsible for such issue. you can take legal action. I agreed this recommendation at that moment. but recently I have come to know that An RFID microchip is installed in my laptop with out my consent. which is sharing my data illegally. I studied about this chip from the internet. All the disadvantages of this chip are very harmful.

Therefore, I am requesting you Kindly look into the matter and get my grievance redressed.

Thanking You.
Nitin Kumar Tripathi

I placed a Windows 8.1 recovery kit for my hp laptop as HP service center installed a duplicate windows when i had given my laptop for hard disk exchange. When i asked them to provide me a genuine windows they told me to buy a recovery kit as they do not provide it for free. So i ordered it and paid the money online but it's been over a long time i haven't received it yet. Very cheap products as well as service from HP. Really annoying

It is to intimate that, one HP Lasejet P1108 purchased recently. But the same is not working properly. Kindly arrange to depute your engineer to resolve the issue immediately.

I purchased a HP Envy laptop under HP Amazing Diwali Offer in November, 2015. Under this offer HP provided me some redemption benefits, few promotional offers from HP such as Book My Show movie tickets, Yatra.com vouchers, Mobikwik top up worth Rs.2100 etc.

I have got a Mobikwik promo code which is supposed to be valid for 6 months. As per the offer HP emailed MobiKwik voucher code to me which is valid for 6 months. Under this offer customer tops-up his/her MobiKwik wallet by Rs. 350. Customer needs to enter voucher code while topping up his wallet by Rs. 350.
MobiKwik will put additional Rs. 350 in customer’s wallet, so total amount in wallet will be Rs. 700.
Customer can visit bouquet of e-commerce websites and use Rs. 700/- to make payments.
Customer needs to perform these 4 steps for 6 months and keep getting extra Rs. 350/- from MobiKwik.


Now I am trying use this code and add Rs. 350 to my Mobikwik wallet for 4th time but I am unable to use this code and getting an error which says, "Coupon is no longer valid."

So I contacted Mobikwik support and they said "We would like to inform you that HP offer is closed and we will not be able to credit any further cash back on this offer."

How can HP close the offer after 3 months after assuring the validity of 6 months. I have sent multiple emails to HP redemption support but all I getting is their automated email replies! I got a call from redemption support representative but she just asked me for the details of this offer and promo code even after I mentioned each and every details in the email. Then she just said thank yoy for the info and without any assurance or resolution she just hung up the call. I called on that number but no one answers now.

I hope, submitting this issue/complaint will be helpful towards resolution.

Thank you.

I purchased a laptop of hp and they provide a refferal code which is valid for 6 months to recharge, but after 3 months mobikwik said the code is stopped to work, now when i submitted the complaint to both HP and mobikwik, both are just doing here and there thingh, mobikwik clearly deniedand said to go to hp, when i talked to hp, every time they said we will do something in 7-10 days, now 21 days passed and i have no hope that anyone will do anything in this, also i have to use that code every month otherwise their so called terms will be violated, now please help me in this matter as both the cc are just not doing their duty

I have given the printer DJ-3525 (Out of Warranty) for repairing on dtd. 26/02/2016, but they do not complete the printer till now. I called the customer care, but they given the numbers of some persons and everybody given other person number like Vikrant Kamle, Manjeet Kumar, Parimal Dhoke, Mohan etc. I am frustrated. I am ready for to give the charges. But...

I purchased a laptop 1.5 years ago and only for 10 months the system was working good. I have issues with audio output-hearing a lot of static noises and a drag in the output. Hence unable to use videos and audios. The camera is also of very poor quality. The pictures are really bad. Overall performance of the laptop is so bad, wondering should I ever recommend people and my students to go for Hp. Going by the brand and also the quality of printers I am using of HP, I thought laptop would also be good, but my expectations did not match. Kindly advice what am I supposed to do.MY number is [protected], . If possible kindly replace . If I am satisfied with services, I may think of buying one more for my daughter. Model: 15-r035TU, serial number: CND43331JR. Kindly do the needful ASAP. Most dissatisfied customer of HP

हमारे प्रिंटर का sccaner आज दिनांक 20/03/2016 से काम करना बंद हो गया है sccaner error 12 लिखकर आ रहा है अतः आपसे अनुरोध है कि जल्द से जल्द ठीक कराने का कष्ट करें


Name : Noor Mohammad Ansari
Town Kurawali Distt Mainpuri U.P
Mobile Number - [protected] - [protected]

I have purchased a hp laptop from Adams showroom they gave me a offer of 2100 RS cash back for 6 months from mobikwik, they provide me a redemption code which help me to redeem only for 2 months (RS750) and now from last month code becomes invalid, the salesman saying that it was my fault but the mobikwik support executives says that company has closed the offer.
What to do now??

I purchased a new HP laptop having Model No. Ab522tx from Bhagwati Computers Pathankot on 27.02.2016 for Rs. 55, 200/-. On the very next day it showed a problem in Hard Drive. But in Task Manager it shows hard drive is 100% used without running any software. Then i submitted complaint on consumer complaints.in. After that engineer came but he said the laptop is OK. But since last 5 days system again not responding. I had called number of times on your toll free number but no one bothered and still no action is being taken.
This is totally harrasment as I have bought such an expensive laptop and it is also a negative impact on your company. I dont want to repair the laptop at all. I want to replace this laptop at the earliest. I will be grateful to you. Till no action taken. You are again requested to look into this matter otherwise legal action will be taken.

With Regards
Jatinder Saini
[protected]
E-mail Id- js.[protected]@gmail.com

Purchased hp cartridge from Pentagon Computers & Peripherals 183B
North Veli St Madurai - 625001. The dealer charged extra 2 % for credit card payment....

Date of indecent- 19.01.2016
client No.- NA

Description :-
Our company Jodhpur Discom/JdVVNL/Jodhpur Vidhyut Vitaran Nigam Ltd., Rajasthan has bought HP desktop manufactured in March, 2013 and were provided to Sirohi.
right now its Display monitor
"HP ProDisplay P191 Monitor"
bearing serial no. 6CM3122BH4;
PRODUCT NO. C9E54A.
Assembly Part No.[protected]

This said display monitor in having problem with its display and shows treads moving up and blurs regularly.
Desired Resolution: get the display repaired.

I have purchase hp printer HPLasterJet 1005, we have problem with this printer from start one day we have may complaint regarding this product but not solution we have.

You are requested to kindly replace or repair this product immediately.

ASHOK SHARMA
(M) +91 [protected]

I purchased a new HP laptop having Model No. Ab522tx from Bhagwati Computers Pathankot on 27.02.2016 for Rs. 55, 200/-. On the very next day it showed a problem in Hard Drive. But in Task Manager it shows hard drive is 100% used without running any software. Then i submitted complaint on consumer complaints.in. After that engineer came but he said the laptop is OK. But since last 5 days system again not responding. I had called number of times on your toll free number but no one bothered and still no action is being taken.
This is totally harrasment as i have bought such an expensive laptop and its also a negative impact on your company. I dont want to repair the laptop at all. I want to replace this laptop at the earliest. I will be grateful to you.

With Regards
Jatinder Saini
[protected]
E-mail Id- js.[protected]@gmail.com

We are purchased hp lj 1005m printer ( all in one ) & it was stopped working within 20 day's from purchased.
Purchase date - 25/11/2015
Incident date - 14/12/2015
Hp customer no. - [protected]
Jabil service center - [protected] / [protected]
Product stopped working suddenly due to power supply problem. After complaint given to customer care. They sent engineer to examine product. He told us power supply parts are ant bitten. & it will be replace in 2 to 3 day. After 4 day's he visit again & told those parts are not covered warranty. So repairing is chargeable. Customer care gives us quotation of part after 3 month. It is more than new product price. Repairing charges are more than product price.
1st visit date - 15/12/2015
2nd visit date - 19/12/2015
Quotation date - 14/03/2016

I have purchased a laptop from US . and after 2 months only the HDD got corrupted . I took that to HP India Service Center . They told me that they will replace it . And after some days they told there was some motherboard issue. After having some conversation with the technical guy, i want to inform you that when i gave the laptop to the service center, it was switching on and was having problem in booting up as the hard disk was corrupted. To which the service center guy checked my laptop and ensured that the hard disk was corrupted and they would replace the hard disk and made the job sheet. Today i had a talk with the service center guy and he said that they replaced the hard disk and were installing windows and while installing drivers the mother board got corrupted and now the laptop is not switching on.

And now they are telling that the mother board for my laptop is not available in India and i have to ship the laptop to US to get it repaired ( Mother board replace). The in and out shipping is going to cost me more than 15k.

The worst service I have ever got and have never expected this type of service from HP . Even if its their fault they wanted to put it on me and make me to do all the expense . How ridiculous!!! I recommend everyone never go for HP product . No quality, No service .

As the motherboard problem was caused due to service center so should be responsibility of "HP" to take care of it as it has "Global Limited Warranty".

Hp service centre(Jabil global services india pvt ltd.
Office no-401, epic centre, 4th floor, above royal enfield showroom,
Near shoppers stop wakdewadi, old pune mumbai road,
Pune, - 411005 maharashtra phone :[protected]/ [protected] )

Has taken my money and not repaired my laptop saying that they dont have parts available and money is not refundable.

Dear Sir,


We would like to inform you that we had raised a complaint for my PC on 08.03.16 (Complaint no.- [protected])

but still we don't have got any support from your end, due to this i am suffering to do my daily work.


Sir, HP is one of the best leading company in Indian computer market, this type of service from HP is not acceptable

at all.

My sincere request you to resolve my issue on top priority, If any query then kindly revert back on this mail or my cell

no.- +91-[protected].