HP India Complaints & Reviews

i had purchased the product HP
15-r006tu notebook PC from Reliance Digital, vashi, mumbai on 29th
August...however its touchpad stopped working within two days...from
then on i have registered a complain with case id [protected] ... i got
the DOA Letter after 17days after a lot of follow ups...but as the
prodct serial number was wrongly written in the DOA ..the dealer disnt
accept the replacement of the product...and till date i havnt received
any DOA with the corrected serial number...two cases have been
opened...one has been closed without being resolved..case number
[protected] and another [protected] . It has been a month now when i am sitting with a defective laptop whicvh i had purchased on 29th august.

Contact:[protected]

I have problem with the laptop about some issues The issues are as follows- 1) one day disply is not comming to my computer 2) my laptop getting hanged. 3) problem with driver installation. 4) grafics problem and also sound problem 5) my laptop speed is not according to the speed as guaranted by shopkeeper from the very first day. 6) problem with the touchpad And many other small problems. I bought this laptop by check on 24 august. Shopkeeper does not give fetures as he said to me when i submtted my check to the shopkeeper, i had submitted the check on 14august. I had complaint to the hp customer care many times about my issuue but no serious steps had not been taken. Aftar my first complain thy told me that the engenear should come to my house withen 72 hours thats also the engenear came to my house aftar 6 days aftar requestring sevaral times on phone. My last complain id number is [protected] they told engineer will came toi my house within 72 hours tomorrow 72 hours got over no engineer came to my house. The engineer which on my first complain could not repair my computer. The number which had given me by the hp senter to call to the hp service center though the phone was ringing nobody recive the phone. It is an tragic incident that after the engenear came for laptop service and for his callousness my windows8 got crashed and this time my computer was hanging more frequently than before and it my earnest requst to you that for godsake my laptop should not go into the hands of such a callus like him. So i request you to take necessary steps to repair my laptop.

Dear sir, Just now I got a call from your exue, she told your bill is not clear visibility's which was attached by you on the time of registration pls send once again. But i don't no whom or which website i want upload, i am totally confused so, pls guide me

Mr Consumer Care Officer I purchased laptop of your company two months ago HP ENVY 15-J110TX CI5-IV/8GB/1TB/WIN-8.1/2GF/15.6"(F6C58PA)SILVER from K.P.INFOTECH JD-2A, SHOP-5, PITAMPURA NEW DELHI-110088 DATE:20-JUL-2014 INVOICE NO.- KPI/PP/14-15/00695 ORDER NO.-26455 DISPATCH DOC NO.-695 SUPPLIER REFERENCE- MR. ANSHUL I purchased the above mentioned laptop. 1. From the very day of purchasing the laptop I am facing problem in updating the windows. For updating it asks the activation KEY . This was not provided and fed in the computer by the vender. I have visited the vender 3 times since purchasing it. He feeds a key code which works for some days and then again stops. This time I had an argument with him ( Mr Anshul) on this matter. Then he told me that the windows in my laptop is not original and for permanent solution to my suffering is to buy original windows. This is Cheating. With this model I should have got original Windows 8.1. Please guide me what to do. I feel cheated by the above mentioned vender as it is clearly mentioned in the model no. and on my purchase voucher. 2. Secondly, with this model I got McAfee antivirus subscription free for 12 months. Even that has not got activated on the laptop. For this also he blames me of not downloading the software properly and says I will have to buy it again. Please help me and rectify my problem Looking forward to your response. Thanking you Mr Samyak Parakh ([protected]) RAJDHANI METAL STORE 4626, CHOWK, CHARKHEWALAN CHAWARI BAZAR. DELHI-6

Dear Concern, I am and old customer of HP using HP1050 Deskjet, HP M1005 printers and HP laptop. I submitted my HP-printer (M1005) in HP service center at 80 Feet road Kanpur on 10th Sep-2014. There was a problem with scanning (it scans white paper in pink color), the while submitting the printer the service team checked and admit it that there is a problem in printer and they will solve it out. But in last 16 days I never get a single call from the service team for the status of the printer, whenever I call them I always get the answer that we are trying to solve the problem and will let you know in two or three days. Yesterday when I visit the service center they replied very clumsy and squat. They forced me to take the printer back. Without asking for my satisfaction, they take the service call report paper back and write “Delivered” on it. Help Desk person Mr. Anand Said “The printer is fine because it is designed to scan white paper as pink” And Branch manager Mr. Rajnish Verma replied very funny things “Why did not you complain before?” while this was the third time I complain for the same problem. “Why are you scanning in color mode, you must scan in gray mode” “The A4 size paper which comes in the market is not actually white it is little pink that’s why scanning is pink not white” when I asked him which paper is white, he got silence. “4 other printers in service center with same model are having the same issue so this is not a problem” He even told me that “Your printer is out of warranty period” While Purchasing date is 19-Sep-2013 and Col log date is 10-Sep-2014. My Questions are: 1. Why did not they even call me a single time for the status of the printer in last 16 days? 2. If the printer is made to scan white paper as pink, so why did you submit the printer in service center with the comments “scanning issue, color problem” in call log, while you checked it as the time of submission in service center. 3. Whenever I call, I was always told “we changed some parts and trying to solve the problem.” 4. If there was no problem as Mr. Rajneesh Verma told me, so what they was trying to solve in last 16 days, and it take 16 days to find out the that there is no problem. 5. How could he asked to me that printer is out of warranty while 7 days before while printer is in service center for last 16 days. 6. Why he was making me force to take the printer back. 7. Why he write on the service call log paper that printer is working fine with and delivered without asking me for that. 8. Is this the way how HP Service Team provides services. 9. Who will be responsible for my loss for 16 days, cause my work is hampering cause of printer. 10. Why they was trying to harass me mentally to take the printer back forcefully. Waiting for some generous reply from your side. Sending the previous call logs reports paper for your reference.

In just 15 days from purchase my 40, 000 Rs laptop had an internal screen crack without any external pressure.The service engineer agreed to get the screen replaced when from next day the company started ignoring our calls.Now they want us to admit it was our fault and pay extra. The laptop rests with VIJAY SALES from where we purchased it. Seems like all money gone in vain. CONTACT: [protected] ; ritikaushik.[protected]@gmail.com

My daughter Sonali Panda had purchased a HP laptop at Vashe, Mumbai(Reliance Digital).The product was defective and the service engineer recommended for replacement.However in the letter the product number mismatched and the seller refused to replace.HP authorities, instead of giving a corrected letter, closed the case without settling the issue. Without comuter my daughter is suffering and is getting harrassed. It is requested to settle the issue as soon as possible. SK Panda Father of Sonali panda. Please contact her for the details Phone number is[protected]

Dear Sir I am very much disappointed to inform you that my HP 15-D017 TU NOTEBOOK PC is dead since 12-08-14 and there is no action taken by the company till date. The following are the details:- Product model-HP 15-D017 TU NOTEBOOK PC S.no-5CB4052SOQ Purchase date[protected] Defect date[protected] Product no-F7P48PA Purchsed from-IT enterprises Jodhpur (scan copy of invoice attached) CASE ID No-[protected] I am very much surprised to see such delay in service in such a reputed company. My office work and personal life is very much affected due to it. I had been waiting for its resolution since approximetly last one and half month. If my problem is not resolved soon, I will have to be pressurised mentally to take a legal help from consumer court or any other source of help for customers. I will also report this matter to all social media and news media etc. Kindly help me immediately because I am totally harrased due to finanicial and business loss. Regards Sandeep Kumar Aheer [protected] - Jodhpur [protected]@gmail.com

Scanner HP-2410 was purchased from M/S Shivam Technology, Hoshiarpur, Pb.Fault of Power supply detected and was sent to your service centre at Jalandhar.More than two months have passed, scanner has not been returned after removing the fault. We have not received any response from neither the Dealor nor from the Service centre despite our repeated requests.Matter brought into the notice of Mr Anil Kumar but of no positive results.Service provided by the service centre is so poor which cannot be expressed in words. Please immediately intervene and sort out the problem. Thanks, Sincerely yours, Director PNB Rural Self Employment Training Institute, Hoshiarpur, Pb Phone:[protected]

This is from Dept of Chemistry, VSSUT, Burla, Sambalpur, Odisha I procured my hp desktop serial no. 6CM4061SQ1 about 2 months back. Now, the screen is disturbed with unnecessary lines. Can you please send your service man to correct it. S Dash [protected]@yahoo.com Phone: [protected]

Myself sk. Rafik Hossain, a bonafide consumer bearing consumer no. MK9902.This is for your information that though i am entitled to get six no. Cylinder for the span 27-04-14 to 21-09-14, but unfortunately my Distributor ( Code 461851) denied to provide the same and behave rudely .Please do the needful and oblige. SK.RAFIK HOSSAIN HOSNABAD, PASCHIM MEDINIPUR PIN-721305

I bought an hp envy ultrabook 2 yrs ago for around 50k. Recently one of the hinges broke on it's own and I had to pay 4000 to get it repaired at the hp service centre. I had to visit the centre thrice because they hadn't repaired it properly inspite of charging such a fat fee. They assured that I'll have a warranty of one year for the service. Within a few weeks time, the second hinge also broke and I had to carry my laptop to the service centre again. I expected them to repair it for free as it was under warranty. They were instead asking me to pay 4000 more for the repairs as it was not the same hinge. I told them it's their fault that they didn't repair and fix the screws properly few days ago when they opened the screws of both hinges for repair work. To my utter shock the hp service people themselves replied stating that it's not their fault but the device itself is faulty and has a lot of complaints against it. I'm utterly disappointed with hp's service and if they do not provide me with a replacement or repair it for free I will proceed to lodge a complaint with the consumer court.

Dear, I will Buy(23/Aug / 2013 - Muscat) HP laptop Model :HP-Pavilion 15-e085 seNB PC Al/.With one year two time problem for service .last month also Laptop charger not working & screen also not working afterthat i will raech HP service center, no told Mother board failure .HP laptop with in one year two major problem . My view HP Product all are not static factory of consumer.

I recently applied for "Additional 2 years ADP & 2 years onsite warranty" scheme.I did the online registration and sent the documents as stated by HP Mail.Now I have received an Email from HP that says your offer is complete and sent me a link of "HP Videobook 90 Days Subscription".Please solve this as I have sent a cheque of Rs.999 to HP.My redemption code is 8224916.

While power on the laptop it creating abnormal sound and burning smell. Need to rectify on SITE My address DIPAK DAS / DEYASINI DAS 90 feet road, Thakur complex Kandivali East Pincode :- 400101 Mobile NO [protected] Email ID dipak.[protected]@adityabirla.com

i have purchased laptop from m/s reliance mall, kphb, hyderabad vide their inv. no.c1673, dated 02/11/2013 and the complaint is MS OFFICE NOT WORKING from last 06 months product serial no: 5CD3352yw1, model: 15-N003TX please help me in this regard

I PURCHASED A BRAND NEW LAPTOP on 29th August, 2014 ... MODEL HP 15r060TU bearing Serial number...CND4269050. However its touch pad stopped working just after two days ...I filed a complaint with HP Customer care and my Case Number is[protected]...The technical person from Vashi HP Service centre visited and informed that the laptop needs to be replaced and said that he will process it for DOA...However till date i.e. 17th Sept, 2014...no help has been received yet..Even the guys at Service centre..Vashi HP Service Centre, Mumbai, Maharashtra..are not responding to any of my calls.. Their contact numbers are [protected]...and..[protected]... Please kindly go through my complaint and resolve it as soon as possible as my work is getting hampered because of newly purchased defective HP Laptop. My complaint number is [protected]

Dear Vijendar Kumar, Thank you for choosing HP for your technology needs. We value your business. This order will be processed by IPSI, a fulfillment partner for Hewlett Packard Sales India Ltd. This is an automated response to your order for the recovery media placed at: We have received INR 507.15 toward your case id [protected]. You will receive an email notification containing Courier Airway Bill (AWB) tracking information when the product ships. Payment Details: [protected]-------- Order Number : IP/1415/HPSO-28198 Order Date : 8/26/2014 Transaction Reference Number:[protected] Payment Amount :507.15 Payment Date :9/3/2014 3:45:35 PM Payment Reference No :[protected] [protected]-------- Item(s) Information [protected]-------- Item No : 729072-D61 Description : HP RME WIN8 EM/SL 64, 15-E000 ~ 15-E099 Quantity : 1 [protected]-------- Thank you for your order placed with IP SOFTCOM (INDIA) PVT. LTD. on behalf of Hewlett - Packard Company.

My first case was lodge on July 24 2014 my case id was [protected]for HP Pavilion 15-n007ax Notebook PC (ENERGY STAR)Problem description: IN//NBD/NSR//HP Pavilion 15-n007AX NB PC ALL/W8-Display Issue on Aug 1st 2014 the case was closed.On 2nd Aug 2014. Another case was registered Case ID number [protected] after I kept track when no response came I contacted the help line they connected me to the service centre they informed the contract has changed the new services wanted to fill another form still no response after filling the form help line was called they gave the land line number of Banu iyer who is the service head of mumbai division she promised to look into the case on Friday 12 Sept 2014 and will phone me back still no response this laptop is used by my son for his engineering studies .Please somebody from hp address this issue at the earliest as this is under warranty

We have purchased a HP 802 Small Black Original Ink Cartridge X0008QIKQZ on 26/8/2014. The product was ordered from Amazon.in on 25/8/14. Invoice Number: MH-BOM[protected], Order ID number:[protected]. This costed us Rs.476.00. We had hardly taken 50 printouts using this Cartridge and ink is over already. We have printed only normal text, no photos or pictures. But as per HP standards you promise 120 pages, then how come ink is over for just 50 pages with plain text. What is the solution you offer !!! This was sold by : Office Shop Private Limited, Prathamesh complex, Building No:H, Opp. Vatika Restaurant, Mumbai-421302 through Amazon.in