HP India Complaints & Reviews

Sir, I had purchased your lap top a detailed below : Laptop - HP2000-2D03TU Product Serial no.5CG3245F9T Date of purchase 15/08/13 from Reliance Retail Limited, 17/401, C1, 2nd Floor, Focus Mall, Calicut, Kerala-673002. The above product was purchased for Rs.26, 500. I was prompted to buy your product only because of your HP brand name. But to my dismay, the laptop keyboards became unserviceable within a year. I tried to contact your dealer at the above address but they were not picking the phone. Then due to my busy schedule and as I was out of station on official requirement I could lodge the complaint with Reliance Retail limited at the above address just a week after 15/08/14. Immediately without even a iota of doubt they replied that my guarantee period of one year is over and nothing can be done. I was forced to buy ( since there was no other option) a keyboard from Reliance after payment of Rs.625/- which has to be connected to the laptop as they said the original one I have to pay huge amount. It may not be out of place to mention that I even advocated about your laptop and my few friends have purchased your products. I cannot comprehend with what had happened to my HP laptop. After paying a huge amount, this is the price I have to pay for having purchased a HP product. In view of the above, I request you to kindly arrange replacement of my laptop key board free of cost. My mobile no. is [protected] and my e.mail ID is shaju.[protected]@yahoo.com Thanking you, in anticipation, Regds.. Shaju.T.P

I have purchased HP Pavilion 15-e006TU laptop Serial No. is "5CD325473G" from Flipkart.com my order Id is OD[protected], Order Date[protected]. I am facing some technical problem on this laptop screen so took my notebook on 26 September 2014 to the authorized hp service center Jaipur “Sysnet Global Technologies (P) Limited”. They took my notebook and give me two days to inspect notebook. After two days I went to the service station they told me that we are unable to verify your notebook bill from invoice and need some more time. Now every time when I go to the service center they told me the same thing “we are unable to verify you notebook bill”. I also asked to the flipkart customer executive regarding my bill issue and they answer me not to worry about bill from flipkart. I am fully exhausted with the hp service center executive. I think they are waiting for the laptop warranty period lapse which will be ending on 30 October 2014 and after that they can charge me service fees. Jitendra Singh [protected] Sysnet service center details Token Number: 14271 Case No: [protected] Date 26/9/2014

I bought a new hp brand laptop of Rs .37000 On 12 October 2014 from Jumbo Electronics in Chandigarh .Laptop Is packed in box with inside charger and battery with sealed .When i opened box and start laptop at home i found battery of laptop is completely dead .This is unfair situation for me that i buy a new genuine product of hp but battery is dead on that instance of time.Now I have no trust on HP.I request That file a case against hp or solve case and talk hp to give me extra charges for that mistake . Thank You

I purchased one hp laptop hp notebook 15 - r014tx serial no. Cnd4338hm1 from mangalam, jaipur on 19. 09. 2014. As per hp diwali offer, i registered for the same. But my mistake, email id was mistyped and i realised it later. I called hp customer care to know how can i change that email id and she advised me to mail on [protected]@redemption.com to get the help but its much more than 24 hours i am still waiting for any reply. I have sent a mail as well as lodged a complaint at [protected]@redemption.com but have not got any reply. I request hp authorities to amend the mistake.

I took my HP 2 laptop to a HP showroom for repairing of the hinge connecting the screen and key board. When the service man connected the laptop to the power adaptor, the laptop burst with fire. The laptop was immediately taken out, after the intensity of fire was reduced by blowing air. The laptop was completely destroyed, but the incident was life risking. It was quite shocking and fortunately didn't took place at residence or didn't affect any life/injury, since the service man and others were away from the lap. I still have the burnt laptop as an evidence of "HP product risking life". Here in the details of the LAPTOP: HP 2601 TX model Year of purchase:2007 Price paid: 50000 Details the shop laptop bought from in 2007: Maple Computer Communication Pvt Ltd House No A 44, Janpath, Kharvel Nagar, Bhubaneshwar - 751001 Details of the Shop, where the incident took place: HP Store 11, UN Brahmachari street Kolkata-700017

I purchased one HP Laptop HP ENVY 15 K005TX serial No. 5CD426603R from HP World, Citi Mall, Lokhandwala, Mumbai on 10.08.2014. As per HP Back to college Offer, the shop owner(named Chandu) told me that he'll do the registration part for me and I'll have to pay him Rs.999 for 'Two year onsite warranty with ADP and 1 year McAfee".After the offer expired on 8th September, the shop owner said that he'll still manage to get that offer for me but am waiting for it. I have sent a mail as well as lodged a complaint at [protected]@redemption.com but have not got any reply. I request HP authorities to amend the mistake and advise me accordingly urgently.

Dear Sir, We would like to bring to your notice on a peculiar transaction from one of your Channel partner in Vijayawada M/s.Digital World. We have more than 500 equipments of HP brand products like desk tops, laptops, printers, servers and scanners, through out our factory, office in Samalkot, H.O in Mumbai, Morbi Gujarat office and other regional sales and accounting offices. 1)We have placed an order no. LP1-23430 dated[protected]...

Hi my name is ganesh thite . I purchased this laptop from vijay sales thane. After purchasing this laptop within 10 days it shows the led imbalance on screen as I attached the snapshot of same. I gave the complaint to the customer care on 25 th sep purchased laptop on 14 sep. The officer taken the snaps of the product and mailed to higher authorities or engineer now they are saying that I did not able to get laptop replacement. From last 1 month I am waiting for resolution of the problem and replacement of my laptop. They are blaming on me that i did something to the laptop that's why it showing the error.

I Buy HP Laptops r003tx 10 Days Ago But Some WiFi And Bluetooth Issue in This laptop So i He Send Engineer To diagnostic The Problem. But Unfortunately Problem Has been not Solved. So I demand From Hp I went To Refund Full Money As Your 21 Days Money Back Policy. But Hp Is not Gives Replay. He Writes A Case And Say To Wait for replay Is to Time Consuming I need A refund For my Laptop. i Have Some Case Details Provided bellow Please solve My Case Fastly.. Your request is being worked on under Case ID number [protected]. Product description: HP 15-r033tx Notebook PC Product number: J8B79PA Serial number: CND4312CHR Problem description: IN/MF: 9-18/Standard(3BD)/CSR/ HP 15-r033TX Notebook PC ALL / bluetooth

I have a blue dump problem in laptop. I have called your customer care many times & your engineer came to our office for the solution but all goes in vain. Still the same problem persist. I have also an e-mail conversation with Mr. Kapil Chawla, Service Delivery Manager – North, HP PPS CSS Kapil.[protected]@hp.com Hewlett-Packard Company Tower – A, 2nd Floor, Bldg 10, DLF Cyber City Gurgaon - 122002 India Please provide the solution for it. Thanks Anurag

Sir, With great pain and anguish i am reporting that recently i had some issues with battery of my new laptop. Accordingly i went to your authorised service center namely "Jabil Global Services #147, Sector-5, IMT Manesar Gurgaon- 122051" on 10th Oct 2014. My notebook has keyboard and battery issue. When i asked staff to fix the battery issue, they were giving nonsense excuses. I told him that my notebook still under warranty period. it is pertinent to mention here that my notebook is still under warranty.and there is no reason for any sane person to act in any manner which will be detrimental to the warranty. Service center has quoted the battery price as 7032 INR . I hope readdresses of my grievance will be just and by earliest. Regards, Surendra Kumar

I had purchased this 8GB pen drive from Data Care Corporation in Deccan, Pune last year. Since then the pen drive is not working properly at all. I got it replaced 2 months ago because it was not getting detected, and now the replaced pen drive is again showing me a storage capacity of only 1GB instead of 8GB Now I want it to be replaced by BEST QUALITY pen drive which shall not be required to be replaced again. Kindly do the needful at your earliest. Purchased from: DCC LAPTOP MALL INV. NO. JMD21059 DATE OF PURCHASE:11 Jan. 2014 Name: Kaivalya Gune Address: 11, Kamla Bhavan, Ideal col., Paud road, Kothrid, Pune 38 Mobile no. [protected]

Sir We had purchased 3 HP Scanners from you.The model number of the device is HP Scanjet 200. Among Them two scanner shows problems. "The scanned images shows dark lines on the top to centre". The serial numbers of scanners with problem are: CN31HA1497 & CN31HA14BN Address: Sub. Regional Transport Office Devikulam Adimaly, Adimaly P.O Idukki District Kerala-685561 India e-mail id: [protected]@keralamvd.gov.in phone number: [protected], [protected] please rectify the problem as soon as possible Rajesh Rajappan ASA Devikulam

From Binu Joseph Mary Matha Minor Seminary Parathodu P O Podimattom Kanjirappally, Kottayam Dt. Kerala, India Service No.[protected] To, HP Service Manager Respected Sir, HP Printer LJ1108, serial no.VNF5N 25095. I am totally disappointed by the service provided by you. I contacted at the service centre several times, but they are actually fooling me by saying that the problem will be solved as soon as possible. But the real problem still remains. Now I lost my toner also. what I must do. This is my second mail to the help desk. Now I cannot contact the service center (Maha Electronics, Kochi) to which I sent the toner, since they are not attending any calls. I wish if my printer would get back as soon as possible. I expect a reply as soon as possible. About two weeks has been finished, if you are not solving my problem I wiil be prompted to take legal measures. Please contact me as soon as possible. My Mob no.[protected] Service No.[protected] Yours Faithfully Binu Joseph Well Wisher Of HP Product

I requested a support from Hp on[protected] my Case ID number [protected]. Product description: HP Pavilion 15-e018tx Notebook PC Product number: E3B58PA Serial number: 5CD3252JNC Problem description: IN//NBD/NSR//HP Pavilion 15-e018TX NB PC ALL/W-8-black screen on display I am still waiting for the technician to come to my address and resolve my problem It's already been a long time since

We purchased 35 above said desktops for around 20 lakhs of rupees. We are a leading educational institute of this region (Khalsa College Patiala, Punjab). Some of the system have not working properly from the day one. one of the system is having hardware issues and other have software issues. We contacted the customer care to sort out our issue, but surprised to see their behaviour. first 2-3 days the we were unable to contact because customer care no. not connected. And the behaviour of the guy attending us was so confusing they have spent 1 hr to understand our problem and then lodge the complaint. The engineer visited us after repeated calls to service centre of chandigarh i.e. ensure support services ltd. they engineer only having one ticket no. he told us to attend only the complaint of one system, but we have lodged for two systems. The complain he attended was h/w issues they told their display panel should be replaced because the system is giving display problem. Again we have to contact to the custormer care after 10 days for the same issues. again we have to spent 1 hr for the same issue i.e.[protected] they guy is responding well they said to attend the complaints one by one pc. it means for other faulty computers we have to spend at least 6 months more to resolve the problems one by one. We cannot understand why they are lodging complaints for 2-3 computer simultaneouly, It means on everyday we have to lodge a complaint for one pc. This is really discusting the compnay like HP is behaving like this, then how we can expect from other. With regards Inderdeep Singh Khalsa College Patiala [protected] Vendor from purchased : Laptop country Leela Bhavan Patiala.

From: HPSupport_Global <[protected]@g5u0677c.atlanta.hp.com> Date: Thu, Aug 14, 2014 at 1:10 PM Subject: <CASE:[protected]> To: [protected]@gmail.com Dear Customer, Greetings of the Day!! Thank you for contacting HP Technical Support; We appreciate the opportunity to assist you. This email is from HP Technical Support team with regards to Case [protected]. As per our conversation today, we have assigned the case to the nearest HP Authorized Service Center based on your physical address and the service center Personnel would contact you to schedule the Onsite visit. Below is your Product and Contact Details as per our records for the Onsite service: Product Model:HP Pavilion TS 11-e006AU NB PC ALL Product Serial:CND3350QGH Name: suraj bikram Phone No: +91 [protected] Alternate Phone No: N/A Physical Address: room no 28 park city, kabir chowk, raigarh, CT, 496001 In case of any feedback, suggestion or escalation, please refer the below link and write on the given mail ID.

Dear sir, I purchased HP pavilion notebook last year in October, from Kanpur INDIA Product description: HP Pavilion TouchSmart 14-b172tx Sleekbook Product number: D9H69PA Serial number: 5CD324BCM7 Few days back Under warranty service engineer replace laptop screen. Hp case ID [protected]. after that F1, 5, 6 these three keys are not working. now display is gone. please assist me, my laptop having one year accidental warranty and two year warranty. Regards, Deepak Mishra (Technical Manager) EAB Technology Solutions PLC Addis Ababa Ethiopia M:- [protected]

I have purchased HP Laptop in the month of May'2014. But Last 2 months, my laptop keyboard is not working. I had tried your HP customer no. but nos.are not valid. all my works are stuck for this problem. you are requested to you plse. send your engineer on urgent basis to solve a problem or give me no to whom I contact????

Dear sir, we have purchased hp printers only, but at barbil there is no hp service station and hp also not arrange any mega camp for reparing and replace of the same. The retailers are also charing high for reparing and also not properly repair the printer. Since 2 years my hp laserjet 3030 printer is not working but nobody at barbil repair the same. It is difficult for us for servicing of hp product which creates dissatisfaction. It is also not possible for our part to take the printer everytime for reparing and service purpose to bhubaneswar which cost much then a new printer. So we request hp to arrage a mega camp of all hp product for servicing/reparing at barbil, odisha and different area for customer satisfaction. Otherwise we all prefer for other product as it hinder our general work.

Sanjib kumar
Barbil, odisha
[protected]@rediffmail.Com