HP India Complaints & Reviews

respected sir
i brought a brand new laptop from vivid it solution (sales office:402, bajaj house,97,Nehru place, new delhi-110019) on 7th april 2013 on a cash payment of 33350Rs Invoice no.-Vispl/ri/13-14/00214...
and i purchased it in the morning but in the evening it was not working then on next day(8th april) i went to the hp store to replace it but they are not replacing it as it is with in the warantee period of 1 year and 14 days replacement guarantee...
sir plz help me i am in big trouble please tell them to replace the hp laptop as the VIVID IT SOLUTION store has provided me the defected laptop.. the HP service center is saying that they will repair the laptop not replace..sir as the laptop is 14 days replacement gurantee please tell them to replace it..
from
Ashish Gupta
Add:d-308, new ashok nagar , east delhi.
contact: [protected],[protected]

I WAS PURCHASE HP1005 printer From the ATM Computers Indore. After some time the scanner of the printer are not work properly. Than i am going to ATM Computers Silver Mall Indore. And Say About printer. He was send the printer to the costumer Care of HP. Then He Take from me 250 Rs. For Repair At the Period in warranty.

I bought a 'HP Pavilion g6 Notebook PC1313AX Notebook' nearly 10 months back. It came with 4GB RAM and supports upto 8GB. 5 months back I had a need to increase the RAM and added a new RAM to increase the capacity to 8 GB. But the system doesn't use the 8GB. When I raised a complaint in HP, they gave some basic steps to perform which i have done already. Its been 5 months and still they are saying it is not the problem with the product. My warranty period is ending in 20 days.

Dear sir/ madam :
I lost my hp G4 pavilion laptop in train on 5/4/2013(friday) at 3.50 pm . While I'm coming from thiruninravur to perambur , i forgot to pick my laptop in train and got down at perambur , train number may be 43120 or 43201. may be its beach station or central . its a hp g4 pavilion govt laptop . pls if find contact me [protected]

PS: For full details, images and video links, Please go through this pdf file at https://docs.google.com/file/d/0B56LTL-18kBaZFRxX05HSXZxN3M/edit?usp=sharing


Dear hp Executive

You might be taking my issue not seriously and I know at next conversation hp will ask me to do the Windows update, drivers/bios update, System restore (already done all these several times) etc. and etc. But please be noted that I am note a newbie to computers and am an IIT graduate, and now I am a Scientific at renowned Govt. organization.

I am facing huge problem in my scientific work with this hp laptop. It suddenly hangs and my work for last 2-3 hours does not get saved. And I really think to throw this laptop away. My earlier two laptops with Core2Duo/2GB RAM and Dual Core/2GB RAM was much better than this. This one is not stable and surprisingly gives the blue screen error.

I know you will not consider my words seriously and therefore I am attaching here some files for evidence, with following short descriptions. Pl. find them.

File No. File Type Symptom/Problem/Status
1 jpg Just a hang while doing my scientific work; lot of work on acrobat was not saved
2 video System hang, no response for long time, nothing worked, large restart time
3 jpg went for lunch when I came back I've seen this, nothing other than wallpaper for long time
4 video hang, large start up and response time
5 video unresponsive screen, nothing worked
6 video Auto Crash, Missing OS message then one force restart bring back the OS (HOW?????)
7 jpg Laptop was on I went for some work When I came back I have seen this Blue Screen Error



(Note: Due to upload limits I have attached here only pics even from the videos but you can always find the original video for evidence by clicking on the individual file no., above)

Above are example of each case and facing each one of them very frequently. Even, I am taking the help of office desktop for writing this mail.

Take appropriate action ASAP.


Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]



PS: For full details, images and video links, Please go through this pdf file at https://docs.google.com/file/d/0B56LTL-18kBaZFRxX05HSXZxN3M/edit?usp=sharing

I am copying here a the content pf the mail that I've sent to hp.

Dear hp Executive

You might be taking my issue not seriously and I know at next conversation hp will ask me to do the Windows update, drivers/bios update, System restore (already done all these several times) etc. and etc. But please be noted that I am note a newbie to computers and am an IIT graduate, and now I am a Scientific at renowned Govt. organization.

I am facing huge problem in my scientific work with this hp laptop. It suddenly hangs and my work for last 2-3 hours does not get saved. And I really think to throw this laptop away. My earlier two laptops with Core2Duo/2GB RAM and Dual Core/2GB RAM was much better than this. This one is not stable and surprisingly gives the blue screen error.

I know you will not consider my words seriously and therefore I am attaching here some files for evidence, with following short descriptions. Pl. find them.

File No. File Type Symptom/Problem/Status
1 jpg Just a hang while doing my scientific work; lot of work on acrobat was not saved
2 video System hang, no response for long time, nothing worked, large restart time
3 jpg went for lunch when I came back I've seen this, nothing other than wallpaper for long time
4 video hang, large start up and response time
5 video unresponsive screen, nothing worked
6 video Auto Crash, Missing OS message then one force restart bring back the OS (HOW?????)
7 jpg Laptop was on I went for some work When I came back I have seen this Blue Screen Error
(Note: Since forum do not allow multiple video files to attach so I am attaching here a single file with snapshot from all files)

Above are example of each case and facing each one of them very frequently. Even, I am taking the help of office desktop for writing this mail.

Take appropriate action ASAP.

Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]


On Sat, Mar 30, 2013 at 2:19 PM, HP-CUSTOMER EXPERIENCE INDIA <india.[protected]@hp.com> wrote:

Dear Rahul,



Greetings!



Thank you for writing and sharing your concern. We regret for any inconvenience.

For further assistance and support on this regard, we request you to contact our Technical support team for assistance on the below given nos.

Toll free numbers [protected] or 30306363

Assuring you the best support at all times



Thanks and regards,



Pratheesh C R.

India Customer Relations Team

APJ Quality & Customer Assurance

PPS CSS Hewlett-Packard India

From: Rahul Kumar Soni [mailto:[protected]@ismu.ac.in]
Sent: Saturday, March 30, 2013 9:06 AM
To: HP-CUSTOMER EXPERIENCE INDIA
Subject: Complaint regarding blue screen error



I have recently purchased an hp laptop, the details of which are as mentioned.

Product description: HP Pavilion g6-2236tx Notebook PC
Product number: D4B09PA
Serial number: 5CD2528CJZ

System i a trouble for me. Sometimes it hangs and provides no way out to recover from that even after long time. And many a times it gives the blue screen error with a message like dumping physical memory or initializing disk....

I am a Scientist and have to work on this laptop with crucial data and if it shut down suddenly my whole work is not saved.It is extremely frustrating. I do not know what products hp is making, such a high configuration and laptop is showing such a kind of performance.


Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]
Ph: [protected]

I have a gas connection of HP Gas from Laxmi Gas Agency, Baradwari, bearing consumer number 616784.
I have constantly been facing the issue in getting gas delivered to my home. Recently they have stopped booking for refill through phone and always tells me to book it on number '[protected]' which never works. Always a pre-recorded message comes when I call on this number, saying 'maaf kijiye, abhi hum aapka request process nahin kar sakte hain'.

Now please tell me what do I need to do..The agency doesn't accept the direct booking and phone booking on number provided doesn't work.

20 days back I got it booked somehow at the agency premises by an operator sitting there, and had instructed to deliver it between 1 to 3 PM, since we both(me & my spouse) are working. They actually went to deliver it on 19th and returned back mentioning "wrong address" as the reason to return.

Now, please tell me how a person can survive without cooking done at home. I have been taking outside food since last 10 days.
Please help.
The Gas Agency name: Laxmi Gas Agency, Baradwari
Number: [protected]

CHEATING CASE
I have purchased a Laptop(HP) Pavillion g6-2206TX on dilwali next day 2012, at that time Mr. Vikas Bhardwaj HP Distributor of COMPUTER WORLD(MULTI BRAND LAPTOP SHOPEE)Kachi Chawni says that if your purchased a lap top here and along with you will be received a NIKON 16MP Camera within 10 to 15 days for that you will send a Draft of Rs. 2499/- IN FAVOUR OF SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD , I am send a Draft on 15/11/2012 by post, but till this date I can not received any camera ,



opinder pandita

Hi
I bought a HP Pavilion g6 laptop on 10/09/2012 from a HP dealer at Hyderabad with an initial warranty of 1 year and additional warranty of 1 year as offer on that day.

For getting that additional warranty the dealer said to me to register in a specific website and send the hard copy of serial and product no laptop to a specific address through post.

I sent those copies through speed post on 12/09/2012.But i did not get any mail or a call from you informing me whether i got the additional warranty!

Recently, I visited HP service center which is located at Raj Bhavan road, Somajiguda, Hyderabad for some issues on my laptop , there i got to know that i'm running with only 1 year of warranty.
So, I would like you to mention the reason why the warranty has not been extended to my Laptop.
I'm attaching the scanned copy of Post office receipt which i got from the post on 12/09/2012, after sending those copies to the given address.

For contacting me, please use my email-id : balu.[protected]@gmail.com

Thanking You,

Anil Kumar Ch

I've registered my extended warranty for my laptop last year but I've not received the warranty card.
please send it @ sharma.[protected]@gmail.com as soon as possible..

I have repeatedly raised complaint with hp helpline and the local dealer, where i had purchased the printer from ( Narayani international ), regarding problem with the printer but to no avail and the response was very poor.The printer's allignment is out and is destroying the printing sheets.The printer is under warranty so i am not even getting it solved from other private outlets.

Dear Consumer Complaint team,
I'm writing with regards to my HP Pavilion DV6 Notebook PC. This is with regards to the service which I experienced with HP. Although I had many issues till now with HP, still I appreciate HP the products. The worst thing that really needs to be changed by the company is the so called Engineers that you people send to visit our site to service us. It is regretted to say the the so called engineers seems to be hardly 10th pass and have least knowledge about the laptop. The engineer who replaced my DVD writer fixed a wrong part in my laptop. Since I'm a engineering student I was able to make out that the part is not at all compatible with my laptop. However, engineers who replaces the part are never concerned that the part which they order and replace should be the same which is present in the laptop originally.
It is also noted that the Engineers are always in hurry and do not handle the laptop with care at all due to work load on them. Most of them seem to be frustrated and are least concerned about the laptop parts getting damaged during the replacement and service.
This is just to bring in your notice that I'm here by attaching the snapshots of all the scratches that the engineers who serviced my laptop made on my Laptop and request you to replace that part and oblige.
The details of all the engineers can be easily pulled out from service report which I'm also uploading along with the snaps.
Reports:
1) Service center: Simtech Computeronics Pvt. Ltd which is now know with a new name as Aforeserve.com
Issue: Lan port was not working, Quick web access feature was not working.
1st Visit By Er.Deepak
2nd Visit By Er.Nilesh
Made scratches on my laptop and even after my comments on Service call report never got a call about the feed back.

2) Service center: Aforeserve.com which was previously known as Simtech Computeronics Pvt. Ltd
Issue: DVD writer not working
1st Visit by Er.Mahesh
Fitted an in-compatible DVD writer on my system and even after that I complained that this is not properly fixed but the Er. refused and said this is the normal functioning of CD drive as I was experiencing a lot of vibrations after inserting any disc which was noticeable by him as well. He never checked the Model number or part number for compatibility.

3) Service center: Aforeserve.com which was previously known as Simtech Computeronics Pvt. Ltd
Issue: Keyboard Not working, Overheat, Blue screen of death, scratches on laptop, slow functioning.
1st Visit by Er.Pankaj
2nd Visit by Er.Pankaj
In first attempt he was unable to order correct keyboard, even after my request for the same model no, he brought a different and said its same for all laptops. I disagreed but still he took a chance and replaced and changed it. But it was not working properly. He has to open my laptop all over again and replace with the old one. He brought the new one again that was working but ***He wasted my 3-4 biz days.
Engineering was not knowing the meaning of Blue screen of death and was even not knowing about error code 0x0000000A of blue screen of death.
engineer didn't serviced me properly and was very frustrating seeing them opening and closing the laptop very poorly.

Team HP, Thus I would request you to kindly consider this laptop as DOA and replace the entire unit or otherwise change the back panel of LCD and the front panel as I shown in the snaps.
Looking forward for your quick response and oblige.

Vijay Deepak Mathuer
+91-[protected]
+91-[protected]

Dear Sir/madam
My laptop has been taken by some Suresh Bhandanadam for Hyderabad and he has not returned it to me, he has also switched off his mobile, mobile no [protected]. Please can you track his details and let me know.

Thanks
Eureka Fernandes

email: [protected]@rediffmail.com

WE have bought our new printer HP DESK-JET 1050 in month , December,2012.It is not working properly and we are not getting the satisfied results as when we give the commands to the printer it keeps on processing it but do not give us the printouts .it is happening since begning seller .when we submitted our complaint in the shop of that seller they said that it has some internal problem and we have to go to the service center of the product.

I am a bba student in pune,i had purchased 1 hp pavillion laptop 3 months ago,a week before laptop started non functioning,applications were not working and it is overheating,i purchased it at 37500 ,but after my complain there is no strong reply from company,i suffered a lot due to hp i hvnt completed my work who wil pay for it..my coplain id in hp was [protected]..pleast give me justice because 37500 is big deal for ne

Hello Sir/Madam,
Greetings of the day.

I purchased a HP laptop[protected] TU (B6U41PA) on 17th January, 2013. It's serial number is 5CB2503XZB.

Before purchasing i visited hp website to search hp model. I selected HP laptop[protected] TU (B6U41PA)

model to buy according to it's details like 500 GB HDD, 2 GB Ram and 2.3 Giga Hartz Processor.

After buying same model i got 1.8 giga hartz processor only instead of 2.3 Giga Hartz processor. If they

are showing 2.3 GHz processor on your hp web-site, they should to responsible to provide 2.3 GHz

processor for same laptop to his customers.

Product detail page on your hp website:

http://www8.hp.com/in/en/products/laptops/product-detail.html?oid=5269793

When i contact to HP and told my problem, they updated online configuration page of purchased laptop on

HP website. When i purchased laptop HP website was showing model page like following link:

http://googleplus.co.in/hpcomplaint/hp[protected]tu-laptop-b6u41pa.png

and now updated HP website is showing like:

http://googleplus.co.in/hpcomplaint/hp_updated_processor_specification_on_21st_f...⇄

[protected]

Result:

Now as a result, I would like to get replace my laptop's processor from 1.8 processor to 2.3Ghz

processor by HP and a confirmation mail from HP company that they will not display fake information on

his HP website further.

With Regards
Kamlesh Khatti
email: [protected]@gmail.com

Dear sir
this is regarding to redumption of my gift.i have purchesed hp laptop serial no is 5cb2331dxf.before four month. according to diwali offer i will get nikoon coolpix mp camera. and i have submitted all the documents including 3499 rs dd which are required for redumption of of gift.
but still now i can't get gift or not refund my money.
so my honable request that kindly do the needful and give reply as soon as possible.
my contact no is [protected].
emai is [protected]@gmail.com

HELLO SIR,

I WANT TO TELL THE FAKE EXP CANDIDATE WHO CURRENTLY JOINED IN HP COMPANY IN BANGLORE MAIN BRANCH.

TO WHOM I VE TO SHARE THIS. I HAVE HIS FAKE RESUME MOBILE NO . BT I DONT HAVE HP HR'S MAIL ID N MANAGER'S MAIL ID.

IF SOME ONE GIVE ME THE HP COMPANY BANGLORE LOCATION HR'S N MANAGER MAIL ID MEANS I LL SEND HIS FAKE RESUME N ALL DETAILS TO THEM. .PLS HELP. .

To,
The C.E.O,
Innovative Incentives & Events Pvt. Ltd.,
Chandigarh

Sub: Regarding Redemption Gift offer Motorola Q8 Smart Phone for HP Pavilion Laptop (Date of Purchase20.06.2009)

Dear Sir,
I had purchased a HP Pavilion Laptop 6740 Desktop and has send all the documents & D.D Rs.3999/- (DD No.526408 Dt.29.07.09 - SBI, Marandahalli) as desired by you but till date I am not able to track status of my offer. Please find the details as below:

· Product purchased: - HP Pavilion Lap top
· Exact Name on which the Claim was Registered - GOKULNATH Redemption Code: ZBV94L9VB3
· Registered Mobile Number- [protected]· Product Serial Number- SERIAL NUMBER(S)CNF9180HDV
· Dealership name- Alpha Technologies, 22/A-1, 1st Floor, Nethaji Bye-Pass Road, Dharmapuri 636 701. Tamilnadu.
·

In this respect I floated my query on redemption support website but unable to get proper response.You are requested to please respond as soon as possible that when I am going to get my offer motorola q8 smartphone.

With Regards
Gokulnath
selvaraju.[protected]@gmail.com
[protected]

While on my officejet 4500 scanner ! symbol blinking lights and display shows scanner failure : unable to scan, copy or send a fax press ok.
Then I press OK and try to continuous my scanning but, scanner could not complete the task display error
4,[(2,7,[protected],3,7,0)] please contact and help us as soon as possible. my no [protected] or [protected]