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HP India Complaints & Reviews

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Updated: May 11, 2026

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Address: New Delhi, Delhi

HI... my name ankush my address is hostel no. 6 room no. 6061 (j.c bose bhawan ) bhopal -462051 mobile no. [protected] my Redemption code: 6765653 YOU SEND MY ITEMS THROUGH SPEED POST ED[protected]IN but i couldn't receive the package due to accident of my. speed post worker send gift back to you. please send it again so that i can get it.

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M

manik chandra sagar

from Raia, Goa

Dec 3, 2013

I HAVE NOT RECEIVED HP GIFT CONFIRMATION, MY REDEMPTION REFERENCE CODE NO 6940871 PRODUCT MODEL NO 241823 DATED 25.11.2013 . STILL I HAVE NOT RECEIVED ANY INFORMATION. PLEASE SEND CONFIMATION FOR BOOKED HP GIFT. AS EARLY AS POSSIBLE .
THANKS

MANIK CHANDRA SAGAR,
ONGC, AHMEDABAD, ASSET
M-[protected],
MAIL ID : [protected]@yahoo.co.in

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HP Scanner N9120 Part No – L26831 Serial No – CN2CJF100H Complaint No – [protected] Date of Purchase from Distributor (San Computech) – 21 Sep 2013 Date of Sale to Customer – 23 Sep 2013 Date of Logging Complaint from Seagul Infotech (MYSELF) – 23 Sep 2013 Date of Logging Complaint from Seagul Infotech (Myself – for 2nd Time) – 21 Oct 2013 This Scanner was purchased from San Computech and installed at Customer’s Site on 21 Sep 2013. 22 Sep 2013 being Sunday – hence the Delivery to Customer’s Site was facilitated on 23 Sep 2013 i.e. Monday. The same day after getting the Scanner opened – we found that the Scanner was FAULTY and NOT WORKING. After thorough R&D by our Engineer – it was concluded that we need to log complaint for DOA CASE with HP. Hence, the Complaint was logged with HP Customer Care. Again a series of follow-ups were done with HP Customer Care and HP DSA where the call was assigned to check the availability and visit of an Engineer so that the call could be checked and verified. The Engineer came in the evening for 2nd day after logging Complaint. We requested the Engineer several times that this Scanner being so COSTLY – Customer is frustrated from us and is asking for the REPLACED PIECE. Still the Engineer was so adamant on his own mindset that he never bothered to listen to us and instead of creating DOA CASE – simply opened the Scanner at Customer’s Site – got it REPAIRED and took the signatures for the REPAIRED WORKING SCANNER. Despite his RUDE attitude he was bearing such a bad behavior that inspite of listening to us or Customer – he said that – YOU CAN DO WHATEVER YOU WANT TO. Customer’s end Employees send a Report to their manager – that Seagul Infotech has provided them a SECOND HAND REPAIRED SCANNER. This entire scenario because of HP Bad Services and arrogant attitude results in following consecutive actions è 1. Bad Relations with Customer. 2. Lost Business from Customer. 3. HP Scanner was returned to us. 4. All Hard Work of exploring good range Competitive Scanners & pitching HP gone WASTE. 5. We’ll be really very SCARY to pitch High End HP Products in Future – as we don’t get any support from HP. It was clearly stated by the Visited Engineer – that HP doesn’t issue DOA Cases for the High End Scanners. However, even if we talk about Laptops or normal Printers – we get DOA cases. But this is some Product which is over and above Rs. 1.5 lakhs. This means that being a High End Product – Working Proficiency & Performance of this product expectation is 100%. But we were simply DITHCED by HP from our Back. After the Customer’s Manager was back from his tour and the Festive season of Dussehra time, Saturdays and Sundays – he returned this Product after a HOT DISCUSSION. He stated us to be FAKE DEALERS promoting HP’s USED MATERIAL. This shaked us a lot. As we have been associated with HP for last 12 Years. We have been dealing with High End HP Products like Plotters worth Rs. 6 Lakhs and more. After such a long time of continuous HARD WORK and dedicatedly promoting this brand with full Enthusiasm – our reputation was staked by HP. This time the Customer clearly states that paying such huge amount he cannot take repaired SCANNERS which RESETS Automatically and the work gets suffered. Hence, we reopened the case with HP after bringing the Scanner to our Office Premises getting returned by customer. All problems were shared with Customer Care Executive and requested them to create a DOA case. So that accordingly this Product can be atleast Pitched to another Customer and sale can be materialized. Engineer from HP came – does some trouble shooting steps – created a Working Scanner Report and submitted to the Backend Team. Despite requesting him that the Scanner gets automatically RESET. He simply got the Scanner repaired and got the Report signed for the Functional Unit – which the Case is not. Rs. 1, 60, 000/- is not a small amount for a NEW MATERIAL which any Vendor can keep as DEAD STOCK. Even if you purchase a small phone worth Rs. 5, 000/- - you’ll never like the idea of 1 single screw not fixed in the Phone. Instead will always opt for another FRESH PIECE. Then why not this same case with me. The Dead, Non Functioning Unit stuck with Seagul Infotech does not mean that HP is not going to bother for their material. Being Manufacturing Company of the product HP has to support their product for 1 Year. The said issue actually belongs to an amount which is 3200% more than the Phone amount. Please do not forget the fact that I’ve not been able to sell the product even ONCE. Which means that Warranty still exists on the discussed product for another 1 Year ahead. DOA CASE IS AN ESSENTIAL PART AND REQUIREMENT FROM SEAGUL INFOTECH; AS WE DOES NOT WANT TO FACE ANOTHER ISSUE WITH THIS SCANNER WITH ANOTHER CUSTOMER. I must comment here that HP is very UNSUPPORTIVE. As we need to sell this Product and does not want these issues to be repeated with another Customer as well. Also because of HP we cannot take our BUSINESS LOSSES. We exist in the Market to Expand our Horizons and not COLLAPSE them. Moreover, please remember that our BAD REPUTATION will also lead to Manufacturing Company’s BAD REPUTATION as well. Hence, our first and last request is to make the DOA case for the same or the REPLACED SCANNER.

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S

Siddharth568

from New Delhi, Delhi

Nov 30, 2013

Faulty Product Manufacturing Company – HP (HEWLETT PACKARD)
Faulty Product – HP N9120 SCANNER
Faulty Product S. No.- CN2CJF100H
Part No – L26831
Purchase Date of Faulty Product – 21 Sep, 2013
No. of Days the FAULTY Product has not yet been REPLACED OR REPAIRED – 69 DAYS
Distributor Name – SAN COMPUTECH Pvt. Ltd.
END PURCHASOR – DEALER NAME (MAIN Sufferer) – SEAGUL INFOTECH
Contact Person Name – Mr. Siddharth Goel
Contact Nos –[protected],[protected]

1st Complaint No on 23 Sep, 2013 – [protected]
Status of 1st Complaint No – Repaired at Customer’s Site by opening the Scanner and took Customer’s Signature forcibly without providing CUSTOMER SATISFACTION.
2nd Complaint No on 21 Oct, 2013 – [protected]
Status of 2nd Complaint No – HP Exec. Mailed that they are going to replace the Scanner and simply CLOSES the CASE at their own discretion without taking our (Seagul Infotech’s) APPROVAL or CONSENT.
3rd Complaint No on 14 Nov, 2013 – [protected]
Status of 3rd Complaint No – Still no update – a BIG SILENCE from HP on the said issue.

21 Sep, 2013 Saturday • HP Scanner N9120 was purchased from Distributor.
23 Sep 2013 Monday • Delivery to Customer’s site was facilitated.
• Scanner opened and Installed at customer’s site.
• Problem found.
• Logged complaint with HP with Complaint No – [protected] for DOA Letter.
25 / 26 Sep, 2013 Wednesday / Thursday • After followup – HP Engineer came at Customer’s Site.
• Opened it – repaired at Customer’s Premises – and got it in Working State that moment.
• We requested him not to OPEN such COSTLY SCANNER in front of Customer.
• A Brand new Piece not working – should logically be REPLACED with DOA Letter (DEAD ON ARRIVAL).
• Adamantly said – THIS CANNOT BE DONE – DO WHATEVER YOU WANT TO.
• Took End Customer’s Sign on Report forcibly without providing CUSTOMER SATISFACTION.
• SCANNER WAS STILL HANGING – sometimes work sometimes stuck & didn’t respond.
14 Oct, 2013 Monday • After the Dusshehra Vacations – once the End Customer’s Director was back in town – he got to know the entire story.
• Wherein they state and proclaimed that – we’ve handed over FAULTY Piece to them which needs to be replaced.
• PLEASE NOTE – Distributor to change the Piece was Asking for DOA LETTER; however, HP SERVICE STATION were adamant not to issue DOA LETTER for the HIGH RANGE PRODUCTS.
• After a hot conversation over a week’s time, Customer simply returned the product stating that they have purchased the WORKING PIECE from another VENDOR and we can take our FAULTY SCANNER back.
18 Oct, 2013 Friday • FAULTY SCANNER worth 1 Lakh 60 Thousand was back in our Kitty.
• PARADOXICAL SITUATION:
o DISTRIBUTOR WILL NOT ACCEPT THE PRODUCT TILL THE TIME WE PROVIDE HIM DOA LETTER.
o WE CANNOT SELL THIS PRODUCT TO CUSTOMER BEING A FAULTY SCANNER – THAT WILL DESTROY SEAGUL’S IMAGE & REPUTATION IN THE MARKET.
• SEAGUL IS STUCK WITH THIS NON WORKING (HANGING) SCANNER & 1, 60, 000/- ARE FIXED WITH NO RETURNS OF THAT AMOUNT.
21 Oct, 2013 Monday • Relogged the Complaint with HP Customer Care.
• Complaint No – [protected].
22 Oct 2013 Tuesday • HP Engineer came – checked Scanner for 2 Hours – rectified the Scanner’s problem of RESETTING.
• Now if the Scanner needs to be RESOLD in the market – the Scanner reading of SCANNED PAGES have reached somewhere more than 10 Pages.
• HISTORY of scanner clearly shows that it has a FAULTY BACKGROUND of calls made somewhere 3 -4 times.
• This entire scenario brings us in asking for DOA Letter from HP.
• We’ve been suffering from MENTAL TORURE of everytime at our time of sleeping and planning for another Working Day –
• INSTEAD
• WE simply work on these kind of mails.
• And no PRODUCTIVE WORK is getting done.
25 Oct, 2013 Friday • We had a HEATED concall with approx. 3 HP Executives from various areas & various Departments.
• Considering the GENUINESS of the Problem – they asked for a MAIL as a documented proof from our End at EMAIL ID ïƒ¨ [protected]@hp.com.
• We were very well assured of support from HP in obtaining REPLACEMENT of the SCANNER as DOA Cases for these high cost HP products are not created – all said & guaranteed by HP Executives.
30 Oct, 2013 Wednesday • We received a mail from HP stating that ïƒ¨ “Please note that if materials are being posted to you, this notification confirms that these materials have been ordered.”
• We were eagerly waiting for our REPLACEMENT of SCANNER.
- - • A BIG TIME DITCH BY HP – nothing happened.
14 Nov, 2013 Thursday • We relogged the Complaint with HP Customer Care to know – what happened to our REPLACEMENT Product which was expected to arrive at our Office a week before.
• We got to know that the CASE has been CLOSED without any intimation or information.
• Hence, we tried reopening the PREVIOUS Case.
• Which the CCE denied and opened a New Case – Complaint No – [protected].
• The same day we re-escalated the case to the same mail id ïƒ¨ [protected]@hp.com
• Wherein it was clearly stated that we can afford 10 more days and then the last option left with us is to go LEGALLY i.e. to SUE HP in CONSUMER COURT INDIA – Delhi & News Channel – CNBC AWAZ Pehredar
• We received NO RESPONSE till date.
• The same day we also sent our feedback to HP CEO & President Meg Whitman.
15 Nov, 2013 Approx date late evening • We received a FIRST & LAST Call from HP ïƒ¨ SHEIKH.
• He enquired for the case – said he’ll go through the case and will revert with the updated information.
- - • NO ONE EVER CALLED US BACK.
25 Nov, 2013 Monday • Was the time to FILE A COMPLAINT against HP LEGALLY via CONSUMER COURT INDIA.
• We took 1 extra week to inform HP last time and then will proceed further from 9 Dec, 2013.
LOSSES BOOKED BY SEAGUL INFOTECH • Bad Relations with Customer.
• Lost Business from Customer.
• HP Scanner was returned to us.
• All Hard Work of exploring good range Competitive Scanners & pitching HP gone WASTE.
• We’ll be really very SCARY to pitch High End HP Products in Future – as we don’t get any support from HP.
• Our Rs. 1, 60, 000/- (1 Lakh 60 Thousand) is fixed with no returns – for no reason.
• Last Option for us to SUE HP for breaking CONSUMER TRUST.

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Address: New Delhi, Delhi

. i had bought an hp laptop 15 n 011 TX on 23.10.2013 . under Diwali utsav scheme run by the company . after talking to customer care executives i had first done the registration on hp shopping and then on Diwali utsav page given on the site before 2.10. 2013 . after that i never receive the redemption id generated by the company then during phone conversation they said that you have to first send the documents then only redemption id will be generated . so i have send the documents mainly an identity proof, photostat copy of bill, original bar-code sticker bearing serial number and product number, plus and application having address, mobile number and e mail id on 4.11.2013 which was delivered to hp redemption cell on 6.11.2013. but to this date i am unable to receive my redemption id. on 18.11.2013 i have again contacted executives now they are saying you first have to write your redemption id on envelope than you have to send the papers and i said i never got my redemption id in the end they give me e-mail id or renuka.[protected]@solutions-intg.com. on this e mail id i have sent the e mail telling them everything on 8.11.2013 with scaned copy of my documents when i again contacted customer care executives now they have given me e mail id cic.[protected]@hp.com but i am fed of calling on numbers mainly [protected], [protected], [protected] please take the matter urgently as a long time have gone and my complaint seems dea[censored]pon there ear i am attaching the scan copy of bill, identity proof, and bar-code sticker please give the reacquired attention to this matter before its to late and i am unable to take the warranty .

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Address: Bangalore, Karnataka

I bought a HP laptop "HP2000 2116TU" and i wanted to enhance the warranty. i went to an authorized HP dealer "PP electronic and surgical aids" at durgakund varansi india. i went there on 7th Nov 2013 and the dealer told me that i would get an email information within 3 days from the date of payment but i have not received any email regarding this. i have all the documents with me. the dealer is not responding me positively . i called hi several times but he is not positive. this is very disappointing and negative approach. please take necessary action and resolve the issue as soon as possible to avoid any further action from my side. Shubham [protected]

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Address: Bangalore, Karnataka

I have purchased Notebook Part/Model no:Pavilion touchSmart Sleekbook 14-b157Tu Notebook Serial No:5CD3152588 laptop from HP showroom in the month of june and i had got a free voucher which i redeemed for a printer.My printer was supposed to be delivered till july end or august starting but it was not delivered.I am fed up of mailing thema bout my gift.I have also shared new address with them 2 months back but they are everytime asking me the address.This has caused me a huge loss and mental harassment.Because of this i had to purchase one new printer in my home.I want a compensation from HP worth Rs 2 Lakhs for harassing me since 4 months

Aug 13, 2020

Complaint marked as Resolved

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V

vivekmaneshra

from Durgapur, West Bengal

Oct 31, 2013

Hewlett Packard — cheated

i had sent the necessary documents alongwith a DD of Rs. 1498 to extend the warranty of my laptop(15e016tx). unfortunately that claim was rejected. so accordingly they should return my document but they didnt yet. i am requesting them to return it from last two months but none of the supporter is responding.

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Address: New Delhi, Delhi

respected sir, On buying a laptop on 16 oct 2013, model no-( HP PAV 15-n018TU ). i was redeemed an offer, which was to be sent after mailing invoice and other documents from myself. Although after sending all these documents on 05/10/2013, i could not receive any offer till the date 19/11/2013. My product invoice no- KPI/PP/13-14/01363 KINDLY LOOK FORWARD IN THIS ISSUE TO SOLVE IT AS SON AS POSSIBLE.. THANKS ABHISHEK KUMAR CONTACT ID - [protected]@hotmail.com

Nov 18, 2013

Updated by Abhishek1993 discard the message details misspelt

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A

Abhishek1993

from New Delhi, Delhi

Nov 18, 2013

discard the message

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Address: New Delhi, Delhi

I had a hp laptop...Four month back...it starts giving problem..and from that time till now there is a lots of problems coming to my laptop and I have logged many complaints in there office...but they are unable to resolve my issue. ..now my warranty is over and my issue is still unresolved. ... they also refuse to give me replacement. ... only want my money back...I am really suffering. ...I have hp dv6 7206 laptop. ..it is of 70000 rs ...and the company is making me suffer

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My HP Laser colour printer was having a problem which i gave to authorised dealer . he told me that he has to order some part and the printer is lying with him from last 2 months but no positive reply from the authorised dealer .
i am into computer training bussiness but this is the first time i am facing this type of problem . i am very disappointed with HP Company

Kindly do the needful as soon ..

Regards
javed xec

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Address: Dehradun, Uttarakhand

I had purchased a HP DESKJET 2050 about one year ago but before the expiry the warranty period the printers started malfunctioning. I took it to the shop from where I had purchased it and they directed me to their service center REDINGTON INDIA LIMITED Tilak Road Dehradun . In the mean time, the one year warranty period was just over and I was told that now I will have to pay for the repairs. I agreed and gave the printer for repairs work order No. DU/13/01485 Dated 27/8/2013. Now after several visits and nearly three months the printer has not been repaired although every time I am assured that it will be done in two days time! It is a matter of disgrace for a company of that status to behave in this manner. In any place in the world they would have replaced the printer free of charge along with a letter of apology. I am now left with no option but to approach the consumer court if the matter is not resolved soon. Dr. Arun Kumar

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Address: Mumbai City, Maharashtra

I had purchased an on 08/08/2013 from hp world ( wiz world, Andheri (east). Invoice No. 9858. Description of printer purchased: HP Deskjet Ink Advantage (CZ275B) All in One Sr No : CN34H1C7KM for Rs 6666=67, VAT 333=33 Grand Total Rs 7000=00. Around 30/09/2013 my printer started creating problems ( black lines started appearing the paper printed). My complaint no is [protected] dated 21/10/2013.Several complaints before & after this date were made, but my problem remained unresolved. Finally I ended up returning my Printer back to Wiz world Andheri east on 28/10/2013 as the printer was useless since the HP group remained Indifferent to my problem, forgoing my 7000 rupees but swearing by HP products ever. I am thoroughly disgusted with HP & HP products, owing to their Unprofessional approach & business practices not seen with other companies providing the same products/services. Go to Hell.

Disappointed Customer,
Sujit Kumar

Aug 14, 2020

Complaint marked as Resolved

HP customer support has been notified about the posted complaint.

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Address: Udaipur, Rajasthan

Case id- [protected] I had made a call on the HP Customer care number[protected] on 26th October, 2013 for extending the warranty of my Laptop for one year. All the required information was given by me on the call itself and the form regarding the same was also filled by mam (as I didn't ask her name)in Technical department of HP. She told me that I will receive a call from the Sales department regarding the further procedure for the same but till date(4th November 2013) I didn't receive any call. Today dated 4th November, 2013, I called up again in the Sales department[protected] and had a talk with Ms. Sapna. As the warranty of the HP laptop will expire soon on 8th November, 2013, So can HP's Sales Department make it hurry regarding the extension of the warranty of laptop. The details of Laptop are as under- Model- HP Pavilion g6 2101TU Purchase date- 9th November, 2012 S/N- 5CD2331MPP P/N- B6U26PA#ACJ Mobile number- [protected] Alternate number- [protected] email id- dolly.[protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

HP customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal

I bought an hp laptop Sl no. 5CD23032R5 on 6 Oct last yr from Port Blair knowing it to b a leading brand. I lodged a complaint on 30 Sep regarding power issue n was given the case id [protected]. I was told that it would take 3 to 4 business days to rectify the pbm. I was in Kochi at that time n was moving to Assam on Puja vacations on 31 Sep. The cust care representative assured me that at any corner of India the engineers can reach n rectify the pbm once the address is given. So I have given the add of Kolkata where I stayed on 3 n 4 Oct. The local representatives at Kolkata contacted me on 3 Oct fm Park Street n told that they r on the way n took the details of the route to my home from Sonarpur. But they neither came on 3 Oct nor contacted me any more. I did wait for them till evenning n thereafter tried to contact them. When I contacted them in the evenning they again diverted me to the cust care no. of Delhi after keeping my call on hold for more than 10 mins. When I called the given no. of Delhi I was told that the services would close for the day as it was about to 6 pm n to wait for next day. I did wait on 4 Oct but neither did they call me nor did they come. I started for Assam in the evenning of 4 Oct. I informed them earlier about my tour programme. While in Assam both my contact nos. did not work due to North-Eastern region problem. Now after coming to Kolkata when I enquired about the status, I m shocked that they closed the case quoting 'customer not contactable'. I guess they were not in a mood to solve my pbm. Again I lodged a complaint on 30 Oct having case Id [protected]. Now Mr. Goutam Singh of HP Kolkata is saying that the product is out of warranty n I have to send them the copy of the original Invoice by email. I fear that they were waiting for the warranty to get expired so that they can claim a huge amount fm me for rectifying the pbm.

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Address: Ahmedabad, Gujarat

I have purchased Hp pavalion laptop. with its warranty extension i have purchased 8 GB pendrive online two months ago.But till today i have not received this pen drive. I mail daily abot my problem to all given emailid but till today i have not received any reply from Hp company.

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RAVI1017

from Patna, Bihar

Jan 15, 2014

+1

I am Ravi Ranjan kumar, HP Pavilion SN-5CD3364S9B, Sir mujhe” Norton internet security and 1 year carapace” Diwali ke offer aaj tak nhi mila……………..sir please help me.

J

Jay Parmar

Jan 22, 2014

I have purchased Hp Pavalion g6 2312AX laptop.with its warranty extension online voucher cupon & i have purchased handset online about 5-6 months ago.But till today i have not received this warranty extension voucher & handset, too . I call daily about my problem to all given hp customer care numbers but till today i have not received any reply from Hp company.

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Address: Nellore, Andhra Pradesh

Hi, I have purchase HP Pavilion laptop in Student Offerin 26/08/2013 and my model is HP Pavilion 15-E015TX Seriol number is 5CD3262FZX Product Number is E3B55PA#ACJ complete my online registration on 20/09/2013 and i am submit the total documents for Extend Warranty. However basis the claim document processing till 22nd September 2013, your documents are yet be received. And Documents also submitted on 27/09/2013. Still my extend offer & 2000/- gift voucher is on REJECTED (Dear Customer we would like to inform you that your claim stands rejected due to non submission of required documents within stipulated time period ) But i was submit my all documents

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Address: Kangra, Himachal Pradesh

sir HP LaserJet M1005 MFP is not working the scaner rod is not moving and error cod is scaner 12 printer sn no. CNG8DBPOD8 PROD NO, CB376A HP FROM RAKESHWALIA SAI COMPUTER ENTERPRISES NEAR SANI DAV MANDIR AIMA PALAMPUR DIST. KANGRA HP 176061 E MAIL ID [protected]@YAHOO.COM P.H [protected]

HP customer support has been notified about the posted complaint.

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T

trianglesimulation

from Mumbai, Maharashtra

We had purchased Print head Model No. C 9381A (Black & Yellow) on exchange basis dated 1st June 2010 from your Authorized Service Centre Redington India Ltd, Worli, Mumbai-30, it is in warranty period of 90 days. Now it is not working properly. While printing Print Head blank the lines in inches. Printing is not proper. Therefore we have sent printer for repairing at Redington on dated 19th July 2010 by work order no. BB/10/00727.
Redingtonâ€™s engineer said to us that they will be sent us report next day but we did not receive report on next day. After 4 days when we asked about the Report they said that the print head problem so you have to come at Redington, collect the call report and damage part that which you have to go and submit at R T outsourcing Service Ltd. Elephinston Rd. Mumbai for the replacement of print head. Our person does all this things. When We asked at Customer Relationship of Redington for why our person go there instead of your work but they donâ€™t response properly. They are shouted on phone while correspondence. It is not proper for better customer relationship. Our manpower serves for their work. How many times our person goes and come there. Lots of time and expenses afford our person but result either zero or to be delayed. We are suffering those problems. So we kindly request you that you suggest another Authorized Service Center that is be nearest to us or you should pay for our manpowerâ€™s traveling expenses and lots of time that which spend our person instead of Redington work. I think you may assume how much cost we pay for repairing but never it solve earlier.

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Address: Hyderabad, Andhra Pradesh

Ihave purchased hp pavilion15-E009TU model laptop from hp on 28th august, 2013. I registered my purchase on system on 2nd september and got acknowledgement from hp having registered my purchase. I downloaded the terms and conditions for availing the free gift of 3 year warranty. The terms and conditions say that I need to forward the documents light ID proof, copy of invoice and original bar code on the box to solutions, delhi so as to reach them before 20th of october, 2013. accordingly I have sent them and acknowledged having received on 9th october, 2013.

Immediately i got my gift registration on the system and to my surprise, it has been mentioned that the documents have not been received on time. very surprisingly, the due date of submission is 20th oct whereas the documents reached them by 9th oct itself. do you think it is delay.

in view of the above, you are requested to kindly look into and update the free festive gift of three year warranty.

my details are as follows:

name : ramana murthy
date of purchase : 29th august, 2013
date of registration of purchase : 3rd september, 2013
date of submission of documents : 9th october, 2013
product name : hp pavilion laptop model 15-E009TU
sl.no of product : 5CD3260N11
redemption code : 6528655
address: flat no 501, jyothi indra ne apartments, srinivasa nagar colony, dr. a s rao nagar, hyderabad
mobile no: [protected]

As per terms and conditions, the documents are to be received by solutions before 20th of october and I have sent them by 9th of october, I have fulfilled all the contractual obligations, I request you to update the free warranty gift of 3 years on the system.

plz do the needful

with regards

ramana murhty vv
sr. dy general manager
bharat electronics, under ministry of defence,
hyderbad
email: [protected]@yahoo.co.in

Aug 14, 2020

Complaint marked as Resolved

HP customer support has been notified about the posted complaint.

Oct 27, 2013

Updated by ramana murthy vv plz do the needful or suggest how to go about in getting my eligible offer

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Address: Khammam, Andhra Pradesh

Hello My name is V.Devender working as Asso.Professor in Khammam AP. With lot of trust and confidence towards Compaq company keeping its global reputation in kind purchased laptop in secunderabad AP 15 moths back. two months back Surprisingly it stop working completely.I have given my Compaq laptop for repair in my home town khammam in two shops.Both said that this problem is with manufacturing and not in their hands. Later i went to Secunderabad shop where i purchasd laptop, again surprisingly shop owner states that warranty period over and nothing to do in his hands. For me it is lot of disappointment and mental agony. I purchased for Rs.26, 000 its life over with in 15 months. Compaq performance is not well in my case. my mail id [protected]@gmail.com mobile [protected]

Aug 14, 2020

Complaint marked as Resolved

Nov 12, 2013

Updated by venna_deva Very poor performance of COMPAQ LAPTOP please dont buy it. They are cheating indian consumers by dumping poor laptops in indian market. its life span is less 15 months. Compaq exploiting indian consumers. Central Government must ban to protect indian consumer

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Address: Ajmer, Rajasthan

i purchased a hp laptop in July 30 2013, under redemption offer i got a headset which had warranty of 1 year but now it is not working well . i contacted nearest HP service center in Jaipur, but they asked for bill, which HP has not provided me with . the vendor also refused to provide me with a bill since they did not gave me the headset. i do not have the bill since hp did not provided me with one but i have the e mails from HP about the confirmation on selection of headset under redemption offer as proof . kindly help me.

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Prashant Jaggi

from Bengaluru, Karnataka

Dec 29, 2013

i have purchased the HP pavilion g6 laptop and received the student of the year offer and gift was posted to the address on time but after 2 months the gifted headphone is not working properly so i wanted Hp to please replace the headphones as soon as possible...

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respected sir, myself yogesh dadaram bodke having hp laptop with me but since last months i m not able to use my lappy because its not working properly since that time i m giving call to customer care but i did not get any positive response .my lappy deails are lappy-case no-[protected], product serial no - 5CD230398T, prod model no-B3J80PA, PROD NAME-HP96, and my complaint id [protected]. since 14 th oct i m calling n mailing ur representative but all of go to vein. my lappy is beeping for 10 min when start and keyboard of lappy is also not working and its heat so much as well its battery doesnt give back up at all so i m calling but no response from ur site .i send mail also at 14 oct .so plz help me as soon as possible call me i[censored] want any information my contact no [protected]/[protected] or mail me on [protected]@yahoo.com thank u

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Address: Bangalore, Karnataka

i have bought a hp laserjet M1136 MFP printer 3 weeks back but it is not woking properly. it is mentioned that introductory catridge will print 700 pages but only 300 pages are printed but also it is showing more number of pages. IS THERE ANY OPPORTUNITY TO REPLACE LASERJET M1136 MFP FROM LASERJET 1020 PRINTER please make it fast THANK YOU

Aug 14, 2020

Complaint marked as Resolved

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