| Address: Hyderabad, Andhra Pradesh |
Ihave purchased hp pavilion15-E009TU model laptop from hp on 28th august, 2013. I registered my purchase on system on 2nd september and got acknowledgement from hp having registered my purchase. I downloaded the terms and conditions for availing the free gift of 3 year warranty. The terms and conditions say that I need to forward the documents light ID proof, copy of invoice and original bar code on the box to solutions, delhi so as to reach them before 20th of october, 2013. accordingly I have sent them and acknowledged having received on 9th october, 2013.
Immediately i got my gift registration on the system and to my surprise, it has been mentioned that the documents have not been received on time. very surprisingly, the due date of submission is 20th oct whereas the documents reached them by 9th oct itself. do you think it is delay.
in view of the above, you are requested to kindly look into and update the free festive gift of three year warranty.
my details are as follows:
name : ramana murthy
date of purchase : 29th august, 2013
date of registration of purchase : 3rd september, 2013
date of submission of documents : 9th october, 2013
product name : hp pavilion laptop model 15-E009TU
sl.no of product : 5CD3260N11
redemption code : 6528655
address: flat no 501, jyothi indra ne apartments, srinivasa nagar colony, dr. a s rao nagar, hyderabad
mobile no: [protected]
As per terms and conditions, the documents are to be received by solutions before 20th of october and I have sent them by 9th of october, I have fulfilled all the contractual obligations, I request you to update the free warranty gift of 3 years on the system.
plz do the needful
with regards
ramana murhty vv
sr. dy general manager
bharat electronics, under ministry of defence,
hyderbad
email: [protected]@yahoo.co.in
Aug 14, 2020
Complaint marked as Resolved HP customer support has been notified about the posted complaint.
Oct 27, 2013
Updated by ramana murthy vv plz do the needful or suggest how to go about in getting my eligible offer
Faulty Product – HP N9120 SCANNER
Faulty Product S. No.- CN2CJF100H
Part No – L26831
Purchase Date of Faulty Product – 21 Sep, 2013
No. of Days the FAULTY Product has not yet been REPLACED OR REPAIRED – 69 DAYS
Distributor Name – SAN COMPUTECH Pvt. Ltd.
END PURCHASOR – DEALER NAME (MAIN Sufferer) – SEAGUL INFOTECH
Contact Person Name – Mr. Siddharth Goel
Contact Nos –[protected],[protected]
1st Complaint No on 23 Sep, 2013 – [protected]
Status of 1st Complaint No – Repaired at Customer’s Site by opening the Scanner and took Customer’s Signature forcibly without providing CUSTOMER SATISFACTION.
2nd Complaint No on 21 Oct, 2013 – [protected]
Status of 2nd Complaint No – HP Exec. Mailed that they are going to replace the Scanner and simply CLOSES the CASE at their own discretion without taking our (Seagul Infotech’s) APPROVAL or CONSENT.
3rd Complaint No on 14 Nov, 2013 – [protected]
Status of 3rd Complaint No – Still no update – a BIG SILENCE from HP on the said issue.
21 Sep, 2013 Saturday • HP Scanner N9120 was purchased from Distributor.
23 Sep 2013 Monday • Delivery to Customer’s site was facilitated.
• Scanner opened and Installed at customer’s site.
• Problem found.
• Logged complaint with HP with Complaint No – [protected] for DOA Letter.
25 / 26 Sep, 2013 Wednesday / Thursday • After followup – HP Engineer came at Customer’s Site.
• Opened it – repaired at Customer’s Premises – and got it in Working State that moment.
• We requested him not to OPEN such COSTLY SCANNER in front of Customer.
• A Brand new Piece not working – should logically be REPLACED with DOA Letter (DEAD ON ARRIVAL).
• Adamantly said – THIS CANNOT BE DONE – DO WHATEVER YOU WANT TO.
• Took End Customer’s Sign on Report forcibly without providing CUSTOMER SATISFACTION.
• SCANNER WAS STILL HANGING – sometimes work sometimes stuck & didn’t respond.
14 Oct, 2013 Monday • After the Dusshehra Vacations – once the End Customer’s Director was back in town – he got to know the entire story.
• Wherein they state and proclaimed that – we’ve handed over FAULTY Piece to them which needs to be replaced.
• PLEASE NOTE – Distributor to change the Piece was Asking for DOA LETTER; however, HP SERVICE STATION were adamant not to issue DOA LETTER for the HIGH RANGE PRODUCTS.
• After a hot conversation over a week’s time, Customer simply returned the product stating that they have purchased the WORKING PIECE from another VENDOR and we can take our FAULTY SCANNER back.
18 Oct, 2013 Friday • FAULTY SCANNER worth 1 Lakh 60 Thousand was back in our Kitty.
• PARADOXICAL SITUATION:
o DISTRIBUTOR WILL NOT ACCEPT THE PRODUCT TILL THE TIME WE PROVIDE HIM DOA LETTER.
o WE CANNOT SELL THIS PRODUCT TO CUSTOMER BEING A FAULTY SCANNER – THAT WILL DESTROY SEAGUL’S IMAGE & REPUTATION IN THE MARKET.
• SEAGUL IS STUCK WITH THIS NON WORKING (HANGING) SCANNER & 1, 60, 000/- ARE FIXED WITH NO RETURNS OF THAT AMOUNT.
21 Oct, 2013 Monday • Relogged the Complaint with HP Customer Care.
• Complaint No – [protected].
22 Oct 2013 Tuesday • HP Engineer came – checked Scanner for 2 Hours – rectified the Scanner’s problem of RESETTING.
• Now if the Scanner needs to be RESOLD in the market – the Scanner reading of SCANNED PAGES have reached somewhere more than 10 Pages.
• HISTORY of scanner clearly shows that it has a FAULTY BACKGROUND of calls made somewhere 3 -4 times.
• This entire scenario brings us in asking for DOA Letter from HP.
• We’ve been suffering from MENTAL TORURE of everytime at our time of sleeping and planning for another Working Day –
• INSTEAD
• WE simply work on these kind of mails.
• And no PRODUCTIVE WORK is getting done.
25 Oct, 2013 Friday • We had a HEATED concall with approx. 3 HP Executives from various areas & various Departments.
• Considering the GENUINESS of the Problem – they asked for a MAIL as a documented proof from our End at EMAIL ID [protected]@hp.com.
• We were very well assured of support from HP in obtaining REPLACEMENT of the SCANNER as DOA Cases for these high cost HP products are not created – all said & guaranteed by HP Executives.
30 Oct, 2013 Wednesday • We received a mail from HP stating that “Please note that if materials are being posted to you, this notification confirms that these materials have been ordered.”
• We were eagerly waiting for our REPLACEMENT of SCANNER.
- - • A BIG TIME DITCH BY HP – nothing happened.
14 Nov, 2013 Thursday • We relogged the Complaint with HP Customer Care to know – what happened to our REPLACEMENT Product which was expected to arrive at our Office a week before.
• We got to know that the CASE has been CLOSED without any intimation or information.
• Hence, we tried reopening the PREVIOUS Case.
• Which the CCE denied and opened a New Case – Complaint No – [protected].
• The same day we re-escalated the case to the same mail id [protected]@hp.com
• Wherein it was clearly stated that we can afford 10 more days and then the last option left with us is to go LEGALLY i.e. to SUE HP in CONSUMER COURT INDIA – Delhi & News Channel – CNBC AWAZ Pehredar
• We received NO RESPONSE till date.
• The same day we also sent our feedback to HP CEO & President Meg Whitman.
15 Nov, 2013 Approx date late evening • We received a FIRST & LAST Call from HP SHEIKH.
• He enquired for the case – said he’ll go through the case and will revert with the updated information.
- - • NO ONE EVER CALLED US BACK.
25 Nov, 2013 Monday • Was the time to FILE A COMPLAINT against HP LEGALLY via CONSUMER COURT INDIA.
• We took 1 extra week to inform HP last time and then will proceed further from 9 Dec, 2013.
LOSSES BOOKED BY SEAGUL INFOTECH • Bad Relations with Customer.
• Lost Business from Customer.
• HP Scanner was returned to us.
• All Hard Work of exploring good range Competitive Scanners & pitching HP gone WASTE.
• We’ll be really very SCARY to pitch High End HP Products in Future – as we don’t get any support from HP.
• Our Rs. 1, 60, 000/- (1 Lakh 60 Thousand) is fixed with no returns – for no reason.
• Last Option for us to SUE HP for breaking CONSUMER TRUST.