HP India Complaints & Reviews

I had purchased an on 08/08/2013 from hp world ( wiz world, Andheri (east). Invoice No. 9858. Description of printer purchased: HP Deskjet Ink Advantage (CZ275B) All in One Sr No : CN34H1C7KM for Rs 6666=67, VAT 333=33 Grand Total Rs 7000=00. Around 30/09/2013 my printer started creating problems ( black lines started appearing the paper printed). My complaint no is [protected] dated 21/10/2013.Several complaints before & after this date were made, but my problem remained unresolved. Finally I ended up returning my Printer back to Wiz world Andheri east on 28/10/2013 as the printer was useless since the HP group remained Indifferent to my problem, forgoing my 7000 rupees but swearing by HP products ever. I am thoroughly disgusted with HP & HP products, owing to their Unprofessional approach & business practices not seen with other companies providing the same products/services. Go to Hell.

Disappointed Customer,
Sujit Kumar

Case id- [protected] I had made a call on the HP Customer care number[protected] on 26th October, 2013 for extending the warranty of my Laptop for one year. All the required information was given by me on the call itself and the form regarding the same was also filled by mam (as I didn't ask her name)in Technical department of HP. She told me that I will receive a call from the Sales department regarding the further procedure for the same but till date(4th November 2013) I didn't receive any call. Today dated 4th November, 2013, I called up again in the Sales department[protected] and had a talk with Ms. Sapna. As the warranty of the HP laptop will expire soon on 8th November, 2013, So can HP's Sales Department make it hurry regarding the extension of the warranty of laptop. The details of Laptop are as under- Model- HP Pavilion g6 2101TU Purchase date- 9th November, 2012 S/N- 5CD2331MPP P/N- B6U26PA#ACJ Mobile number- [protected] Alternate number- [protected] email id- dolly.[protected]@gmail.com

I bought an hp laptop Sl no. 5CD23032R5 on 6 Oct last yr from Port Blair knowing it to b a leading brand. I lodged a complaint on 30 Sep regarding power issue n was given the case id [protected]. I was told that it would take 3 to 4 business days to rectify the pbm. I was in Kochi at that time n was moving to Assam on Puja vacations on 31 Sep. The cust care representative assured me that at any corner of India the engineers can reach n rectify the pbm once the address is given. So I have given the add of Kolkata where I stayed on 3 n 4 Oct. The local representatives at Kolkata contacted me on 3 Oct fm Park Street n told that they r on the way n took the details of the route to my home from Sonarpur. But they neither came on 3 Oct nor contacted me any more. I did wait for them till evenning n thereafter tried to contact them. When I contacted them in the evenning they again diverted me to the cust care no. of Delhi after keeping my call on hold for more than 10 mins. When I called the given no. of Delhi I was told that the services would close for the day as it was about to 6 pm n to wait for next day. I did wait on 4 Oct but neither did they call me nor did they come. I started for Assam in the evenning of 4 Oct. I informed them earlier about my tour programme. While in Assam both my contact nos. did not work due to North-Eastern region problem. Now after coming to Kolkata when I enquired about the status, I m shocked that they closed the case quoting 'customer not contactable'. I guess they were not in a mood to solve my pbm. Again I lodged a complaint on 30 Oct having case Id [protected]. Now Mr. Goutam Singh of HP Kolkata is saying that the product is out of warranty n I have to send them the copy of the original Invoice by email. I fear that they were waiting for the warranty to get expired so that they can claim a huge amount fm me for rectifying the pbm.

I have purchased Hp pavalion laptop. with its warranty extension i have purchased 8 GB pendrive online two months ago.But till today i have not received this pen drive. I mail daily abot my problem to all given emailid but till today i have not received any reply from Hp company.

Hi, I have purchase HP Pavilion laptop in Student Offerin 26/08/2013 and my model is HP Pavilion 15-E015TX Seriol number is 5CD3262FZX Product Number is E3B55PA#ACJ complete my online registration on 20/09/2013 and i am submit the total documents for Extend Warranty. However basis the claim document processing till 22nd September 2013, your documents are yet be received. And Documents also submitted on 27/09/2013. Still my extend offer & 2000/- gift voucher is on REJECTED (Dear Customer we would like to inform you that your claim stands rejected due to non submission of required documents within stipulated time period ) But i was submit my all documents

sir HP LaserJet M1005 MFP is not working the scaner rod is not moving and error cod is scaner 12 printer sn no. CNG8DBPOD8 PROD NO, CB376A HP FROM RAKESHWALIA SAI COMPUTER ENTERPRISES NEAR SANI DAV MANDIR AIMA PALAMPUR DIST. KANGRA HP 176061 E MAIL ID [protected]@YAHOO.COM P.H [protected]

Ihave purchased hp pavilion15-E009TU model laptop from hp on 28th august, 2013. I registered my purchase on system on 2nd september and got acknowledgement from hp having registered my purchase. I downloaded the terms and conditions for availing the free gift of 3 year warranty. The terms and conditions say that I need to forward the documents light ID proof, copy of invoice and original bar code on the box to solutions, delhi so as to reach them before 20th of october, 2013. accordingly I have sent them and acknowledged having received on 9th october, 2013.

Immediately i got my gift registration on the system and to my surprise, it has been mentioned that the documents have not been received on time. very surprisingly, the due date of submission is 20th oct whereas the documents reached them by 9th oct itself. do you think it is delay.

in view of the above, you are requested to kindly look into and update the free festive gift of three year warranty.

my details are as follows:

name : ramana murthy
date of purchase : 29th august, 2013
date of registration of purchase : 3rd september, 2013
date of submission of documents : 9th october, 2013
product name : hp pavilion laptop model 15-E009TU
sl.no of product : 5CD3260N11
redemption code : 6528655
address: flat no 501, jyothi indra ne apartments, srinivasa nagar colony, dr. a s rao nagar, hyderabad
mobile no: [protected]

As per terms and conditions, the documents are to be received by solutions before 20th of october and I have sent them by 9th of october, I have fulfilled all the contractual obligations, I request you to update the free warranty gift of 3 years on the system.

plz do the needful

with regards

ramana murhty vv
sr. dy general manager
bharat electronics, under ministry of defence,
hyderbad
email: [protected]@yahoo.co.in

Hello My name is V.Devender working as Asso.Professor in Khammam AP. With lot of trust and confidence towards Compaq company keeping its global reputation in kind purchased laptop in secunderabad AP 15 moths back. two months back Surprisingly it stop working completely.I have given my Compaq laptop for repair in my home town khammam in two shops.Both said that this problem is with manufacturing and not in their hands. Later i went to Secunderabad shop where i purchasd laptop, again surprisingly shop owner states that warranty period over and nothing to do in his hands. For me it is lot of disappointment and mental agony. I purchased for Rs.26, 000 its life over with in 15 months. Compaq performance is not well in my case. my mail id [protected]@gmail.com mobile [protected]

i purchased a hp laptop in July 30 2013, under redemption offer i got a headset which had warranty of 1 year but now it is not working well . i contacted nearest HP service center in Jaipur, but they asked for bill, which HP has not provided me with . the vendor also refused to provide me with a bill since they did not gave me the headset. i do not have the bill since hp did not provided me with one but i have the e mails from HP about the confirmation on selection of headset under redemption offer as proof . kindly help me.

respected sir, myself yogesh dadaram bodke having hp laptop with me but since last months i m not able to use my lappy because its not working properly since that time i m giving call to customer care but i did not get any positive response .my lappy deails are lappy-case no-[protected], product serial no - 5CD230398T, prod model no-B3J80PA, PROD NAME-HP96, and my complaint id [protected]. since 14 th oct i m calling n mailing ur representative but all of go to vein. my lappy is beeping for 10 min when start and keyboard of lappy is also not working and its heat so much as well its battery doesnt give back up at all so i m calling but no response from ur site .i send mail also at 14 oct .so plz help me as soon as possible call me i[censored] want any information my contact no [protected]/[protected] or mail me on [protected]@yahoo.com thank u

i have bought a hp laserjet M1136 MFP printer 3 weeks back but it is not woking properly. it is mentioned that introductory catridge will print 700 pages but only 300 pages are printed but also it is showing more number of pages. IS THERE ANY OPPORTUNITY TO REPLACE LASERJET M1136 MFP FROM LASERJET 1020 PRINTER please make it fast THANK YOU

Dear Madam/Sir, This is with regard to Case id: 4488883 [service Ticket #: [protected]] for my printer. The service person informed me that he found cockroach feces on scanner head and motor controller that caused the printer to malfunction. I am surprised to find that mere presence of feces is affecting the printer. I have several other electronic equipments, including laptops, TVs etc all placed near to printer and they never faced any issue. Also, before buying this hp printer I was using Samsung printer for five year without any issues. I replaced the Samsung printer since I was not able to get refills to the cartridge. If cockroach presence can cause issue to printer, then printers should be adapted to Indian conditions as have done by other companies. I expected hp printers to give better service than others, but I am hugely disappointed by this explanation. I hope you will be able to get my printer fixed at the earliest. Thank you. Regards, Deleep.

I purchased a printer of 3515 introduced as E printer by the company but the new pc was not working as a result the dealer call back delivery boy & send another pc next day. the same stop working after 3 days After complainting your helpdesk they tried their best to troubleshoot but no avail they provide me no [protected] for further communactions & send a engineer at home who remove d fault. But it now again stop working from last 10 days it is failure even in photocopy so i req u to pl change my printer ASAP I m suffering a huge loss because of same After this mail the company cannot cease my right of recover all of my damages I req to change the pc or i have to courier it Direct to company Akash Arora [protected]

dear sir, my hp Pavilon g6 2016TX laptop serial no.:-5CD217334X product.no.-B3H81PA#ACJ purchsed on[protected] @ bikaner (rajasthan) .whose battery is not working properly since last few days... windows is giving battery replacement error during boot processs... so we want the repairement of battery or replacement...of it... my permanent address: outside nathusar gate near bank of borada bikaner (rajasthan)

HELLO SIR MY NAME IS OMPRAKASH JADON I AM PURCHASE IN HP 2230TX IN24/07/13
I AM SEND IN CLAIM DOCUMENT IN 25/7/13 BY RELIANCE COURIER AND MY COURIER NUMBER IS (609150) .
THIS COURIER IS YOU IS RECEIVED IN HP REDEMPTION CELL IN 05/08/13 .I AM CONFIRM IN RELIANCE COURIER (CITY LAND EXPRESS COURIER).
BUT MY CLAIM IS NOT APPROVED.
I AM SEND IN AGAIN SECOND TIME DOCUMENT IN 22/09/13 THIS SECOND COURIER IS SENDING MY IDENTITY PROOF AND YOUR RECEIVED COPY
IN MY FIRST COURIER IN 05/08/13 .SO PLEASE APPROVED MY CLAIM NOTE BOOK GURRANTY AND SPEAKER.
THANKS

Redemption code: 6356472
Notebook Part/Model no:Pavilion g6-2230TX
Notebook Serial No:5CD3173D7Z
NAME-OMPRAKASH JADON
MOB-[protected]

BEWARE OF HP COMPUTERS FRAUD TEAM 1.THE FRAUD DEALER: TECHSMART SYSTEMS PVT.LTD SALES OFFICE 1/122 GF, SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060. EMAIL ID:[protected]@rediffmail.com PH:[protected] who sold me HP SLATEBOOK X2 TABLET by giving wrong information about battery life. 2. THE LIAR : (CustomerRelations Team Lead Printing & Personal System Customer Support and Services, Asia Pacific &Japan)(AMARNATH Surendra Kumar EMAIL: Surendra-kumar.[protected]@hp.com PH: [protected]). Who gave me false assurance that sir we at HP COMPUTERS are there to help you and we will every way possible which was not the case. 3. THE 2ND LIAR : PSG TECHNICAL SPECIALIST (AMIT KUMAR CHAUHAN) (EMAIL ID:amit-kumar.[protected]@hp.com) (ph: [protected]) (mb: [protected]) (fax: [protected]) . Who visited my place as an technical supervisior and who did not even knew the basic specification of HP SLATEBOOK X2 TABLET assured me that by filling his SERVICE CALL REPORT FORM he will do everything in his power to give me a solution i.e(REFUND MY MONEY) of this cheating done by the HP COMPUTER DEALER with me. EVERYONE BEWARE OF THIS HP COMPUTER FRAUD TEAM. Kapil juneja [protected]

HP are cheaters, I have purchase HP Note book on 27th July 2013 from Infinity Mall II, Malad, the Name of the outlet is Checkmate computers, under “HP Students offer”, now it is almost 3 months and I have still not received the free accessories till date. Instead of my previous reminders, there is no action on my request, I do not expect such type of services from a brand like HP, I once again wait for my request and your answer on the same, Please see to it that my request for the same is attended, as I am frustrated by such type of service, please do not make me irritate more. I hope that I get my accessories ASAP or else else I will be left with no option but to promote your HP brand among our students on the facebook regarding the services and will also proceed to consumer court for cheating a student like me. Thank you, Priyanka zunj REDEMTION CODE: 6369671 SERIAL NO: 5CD324BDJZ

I have bought G6 pavillion HP laptop from Flipkart and HP has offered Rs.2000/- redemption on the purchase, some how HP redemption cell had rejected my claim of gift on false pretext of delayed submission of papers. I have come to understand that there are numerous consumers who have been cheated like me by HP and their redemption cell.

I invite individual complaints from all such consumers who have not been given gift to contact me their complaint along with scan copy of the documents at my email id [protected]@yahoo.co.in as I am being advocate would like to file case of cheating against HP and its redemption cell in delhi courts. If any one interested in filing the same so please contact me on my email with all documents.

sanjeev kumar chaswal

Who ever is reading this post I would like to bring into notice that HP COMPUTERS is a BIG COMPANY of liars and cheaters. Their company has become such a big company only by cheating their customers and selling low quality products at premium rates. Their dealers are cheaters. They cheat their customers by giving wrong information to sell HP COMPUTERS products and over that their after sales service is even worst. They do listen to their customer’s complain and they force their customer to believe that HP COMPUTERS is a customer centric company and will help their customers in any what way possible which is not the case. I am such a victim of HP COMPUTERS dealer cheating. One of their dealer sold me their HP SLATEBOOK X2 TABLET with the assurance that this tablet will give me 10 hrs of battery back up as per my requirement i.e. (playing games and heavy multimedia use) but that was not the case its only giving me 4 to 5hrs of battery backup .After repeated complains to their after sales team: (CustomerRelations Team Lead Printing & Personal System Customer Support and Services, Asia Pacific &Japan)(AMARNATH Surendra Kumar EMAIL: Surendra-kumar.[protected]@hp.com PH: [protected]) is saying that there is no manufacturing defect in our product and we cannot do anything about this you have to live with this. This is how they treat their customers by taking their dealer’s side and not listing to their customer complain.
Kapil juneja
[protected]

My name is Dr. vikas anand
My redemption code is 6307629
my notebook seriel number is =CND3230NY2
VAT TIN =[protected]
i have sent demand bdraft to HP redemption cell for hp priner and
i got a broken priner model=HP Deskjet 3545 e-all in one
serial number=CN37P2P8GV on 15/10/2013

i want to say that they told me that i will recive it within 30 days .but when it was taking much time i have e mailed several time and also contacted .they told me that your area is not under blue dart courier service.i also contacted MR. Rohit, HP manager, Delhi.
then i told him that blue dart courirs is just 1 kilomitet from my home.
my Adressis=Ranjita Sadan, baghmalli, sachipatti, jauharibazar, hajipur (PIN-844101), bihar.INDIA
and so they were giving me false information and now it takes 3 month.
ans NOW i recive care pack of broken printer by SPEED POST .
so, please i request u to solve my mess or problem .as soon as possible because i have limited time in my proffesion and if neede you may contack me on mob.no.[protected].
thanking yor
yours Dr.Vikas Anand