[Resolved]  HP India — denied warranty services

Address:

Hyderabad, Andhra Pradesh, 500004

One of the engineer from iqor global services india pvt ltd has visited my place on 06 nov[protected] and today i have received a mail from service center saying there is a physical damage or liquid spill on my laptop which doesn't cover under warranty. If i am not wrong i just want to ask hp reg my concern on regular basis we use laptop touch pad as mouse and in my case the laptop the grid lines on my laptop got erased by regular usage in what basis the hp service engineer who has visited my place can confirm its a damage which cannot covered under warranty. If there is a physical damage my touch pad how the other parts are working i am able to use the clicks.
On the day when engineer has visited he has not confirmed or nothing was noted or written in service report regarding this issue i request hp to look into this. Request hp to send a experienced engineer instead sending an engineer who is not having proper knowledge.
After several callings with hp they said the case is escalated and you will receive a call from hp in 48 working hours but i have waited for 84 hrs but no one turned up closed my call.