HP India Complaints & Reviews

We have bought hp 1025 color printer in year 2015. Since from last 2 months we have problem in our printer & we are continuously following by call & by mail to hp service head as well as service center.
Till date we have not found any solution. Though we have paid visiting charges 20 days back to their service engineer. We are getting only greeting messages from service head.
We are fully tired off regarding the service of hp. We feel that hp is not interested in providing service.
Shell we put our printer on olx for sale with remark of "due to not providing service from hp". We also strongly feel not to recommend any of our well wisher to buy hp printer.

Mai mahipal singh rawat apne uncle jo pard likh nahi sakete, unki taraf se gas subsidy ki complain de raha hun, unka nam sukh lal hp gas id 618612, aadhar card no[protected], jo do bar biometry bhi kra chuka hun, abhi tak bank keep chaka r aur gas agency ke chakr kat ke paresan ho gye, subsidy ka paisa abhi tak nahi aya, please clsarify kara kar jaldi reply den, garib aadmi kee problem solve kare, ac no[protected]

Dear Sir,
This mail is to inform you about the services I received by from HP, from date of Purchase, I purchased my Laptop whose details mentioned below:
Redemption code : 1029118
Notebook Serial No. : 8CG7254X9S
Notebook Model No. : HP Pav x360 Convert 14-ba075TX INDIA

My Laptop (UNDER COMPLETE COVER WARRANTY FOR 3 YEARS) I had some issues related to software and hardware, also some time not charging issues as i facing with my product, I make a complaint, where complaint number is [protected], an Engineer visit to my place and told charging connector is damage, I’m in office that time he visit to my site, where I earlier told the timings on toll free number as I avail at my residence, and no information by Engineer as he late or stuck in some other complaint or time taken, I make a call to him and take follow up about his visit and then he respond and and your senior officials blame me about postponed of my complaint to next days due to my family member needed is Hopitalized, so please tell me medical aid is on prior basis or a laptop servicing.
From the time of Purchasing this Laptop, I feel I am a Big fool that I prefer costly HP product, invest amount and no proper support I getting from your company and every one of your staff treated a customer as a Big Duffer, because customer is always fool and company representative is always Right, whether he/she had a complete knowledge about products or not, I want to tell you one thing that I am not a Beginner user and I also use my Sony Vaio Laptop for last 4-5 years and not even a single screw can be opened in it with much rough usage of product and no issues can be created on that system till date, so How the issues created with this laptop, as a company provided local parts which can be assembled to my system as provided by HP representatives at the time of sale, firstly wrong Brochure can be provided to me related to Hp offer 999, and no one of your representatives having knowledge of making Recovery Dvd, and ignore my queries or no complete Warranty information or Handling Process and many more, all yor staff having target to sale product to customer and then tension free, and then customer suffers after purchasing product, At the time of purchase products your representative Yusuf (as I remember ) told me that everything (hardware/software ) problems shall be covered under warranty, and I believe in his words and purchase product, I facing issues with my Screen and Charging issues but your customer care and field service staff not gave proper responses or resolutions, I got response about the avail facility provided to me, Many times I updated my issues to your customer care earlier, but an incomplete details can be updated on software by your representatives because he/she can tally/ clarify information with me cannot be similar and many queries missing to update.
As I am told about my issues, your representative said it’s a damage and not considered in warranty, so please tell me one thing that customer purchase a product, facing issues, discuss or share information to company and always a defaulter because every time customer is responsible for any type of issues not a product related issues and its non-durability, if any issue occurs customer blamed, is this type of services provided by HP, totally unsatisfactory.
That’s happening because customer is a big fool who can share their issues to customer care for such favourable/positive responses, but treated as a guilty person to purchase costly product, where he/she interact customer care and share issues as he/she facing issues with the product.
I facing issues from date of purchase to till date, where I update my issues and your product is non durable and non handling product
As I call on customer care on 21st February or 22nd February 2017 (date not sure) your representative gave a contact number of HP Service Delivery Co-ordinator, “Mr Ritesh Gupta”, contact number [protected], to share all my issues to him and he can do a favour to me, he tried convince me and said that try to do best and after taking all information and resolution make a call to my contact number, but no call can be receive till date, but next day I got Email of complaint closure and case closed without discuss customer and feedback of customer, pending issues without resolution, Please find attachment below as a proof I Lastly I call on 24/2/2018, call to customer care but as If any one pick my call, just listen my query and disconnect call, at last talk to Miss Sherly as I hear her name, I told my issues to her and she disconnects the call at a time, So is this the way of working of Customer care and your staff is DISGUSTING.
Totally Disappointed, and worst services of HP as per my Experience, making fraud with customers too
Thanks a lot to all your staff members for these type of services, Next Time I can’t prefer HP products and not to Suggests others and bear your product and services as I utilize anytime also.
Wait for needful, and want to resolve all my issues as soon as possible, and make sure AFTER SENDING THIS MAIL, AS I CALL IN FUTURE FOR ANY ISSUES MY PROBLEMS CANNOT BE IGNORED BY ANY OF STAFF MEMBERS AND CONSIDERED ASAP, BECAUSE I AM ALSO A CUSTOMER OF YOUR COMPANY AND PURCHASE A PRODUCT AND TAKING CARE OF CUSTOMER IS RESPONSIBILITY OF COMPANY AND THEIR STAFF MEMBERS.

Respected madam/sir,
I sorry to say that im not satisfied with ur service. 1st hard disc failed and the they changed it, they told me to buy recovery cd i bought it. But it was not working so they told me to buy again and again its not working and its nearly 1month and its not till solved. This issue has created a loss in my studies. I brought i5 processor so that it will go for a long run. But its started giving me lot of trouble from the day i brought it

Dear team,

I had bought a hp laptop pavilion series (Product detail mention in above) from hp showroom rudrapur - u. S. Nagar, uttrakhanad. There are lots of issues arise after buying. I had complained a lots but nothing happened. They are wasting my time, when the engineer come last time they trying to opened my laptop but i did not give permission first time and i came to know that why laptop is to much slow and fan sound sound is increase.
And my laptop is in abnormal condition from beginning. I had complain a lots but no buddy take right action for this.
Since purchase date my case was locked but no information is provided to me regarding my laptop. If these type of product is provided from the hp showroom so how could costumer believe on hp and its related product.
My daily basic work has been badly affected due to this. Again today, your representative has visit to my place and his answer, s fan will be replace and my answer is i am not interested to change new laptop fan, i am claim to replace my laptop because if this issue come, s from factory then my laptop should be change we are not responsible for this.

So please do needful and take necessary action for the same.

Regards
Deepak malkani
[protected]

I have taken hp laptop. From creative e mart llp the executive have given the bag which is not belong to hp when i started asking for the bag they started showing anger and they told that they have given me genuine windows 10 that also they have installed when i checked they have not given me the activation key thus are the behaviour they have done i have taken 4 laptop of hp but the behaviour of that guy is disgusting i m not going to buy hp here after tanks

Product description - Hp laser jet m1005
Product no-CB376A
Serial no-CNKNK58B65

Sir I have complained about printer on 27jan. your engineer visited details
1 time-power kit is not work(electric supply is ok)
2-power kit is perfect. but internal kit is not working
and last result is both part is required to change.sir i have taken a HP printers due to his international brand with his good service. I think my opinion is not perfect about this type of service.My complain is completing approx one month but my problem is same. Sir company provide 1 year warrenty with his product. but my problem is not completed within approx month. What company extended my warranty for his delay.I think this is manufacturing defect.Sir please guide to me, what to do about this.Either change or solve my problem. If my problem is not solved than i think to go Consumer forum.I have already take mental tension with financial losses.

so sir please see the above issue.
Ranjan kumar
Dev. officer
Lic of india
silvassa
[protected]

Dear sir.

Cpmplaint id: [protected]

1. With profound pain and dismay, i'm writing this mail to you regarding poor service, irresponsible attitude of hp service and sales team.

2. I purchased a pavilion series laptop 15au620tx in the month of april 2017 from online portal of official hp website. Soon after the purchase, the laptop started showing display flickering/blinking problem. I raised the complain with service team. I was told to do some trouble shooting. But the problem remained as it is. Again n again, i had to raise service requests within a span of 6 months. However, the problem could not be solved and the laptop had same issue.

3. On 29 jan 18, doa letter was issued by hp and i was told to contact the seller. I immediately forwarded the doa letter alonwith invoice to savex technologies for further action at their end. However, savex technologies informed me that they cannot provide me new piece/unit as hp has stopped the production of this model. I requested them to provide me alternate model with same configuration, to which they told that the case will be taken up with hp.

4. Since last 20 days, i have received numerous calls from hp and everytime, i had to explain my case de novo. Despite the false assurances from hp support team, i've not received the redressal of my problem. To my utter surprise and with total lack of responsibility, i was informed that my case has been closed by hp team, that too without providing me any relief. I never expected such a careless and oblivious response from team hp.

5. Sir, as a customer of hp, i am facing acute problem with the lackadaisical attittude of your hp support team as they are only playing with the words and shifting the responsibility from shoulders of service team to sales team and vice versa. As a genuine customer, i am suffering alot as i am not able to use laptop which is hampering my professional competency as well.

6. May i request your goodself to please intervene in the matter and provide me a suitable relief. I request you not to compel me to take the the legal recourse as i am lawyer by profession. That's why, before taking such step, with profound hopes i'm writing this mail to you. Otherwise, i'll be constrained to take this matter to public through social media and also to approach the court of law for getting adequate relief with additional costs pertaining to the mental agony and sufferings faced by me due to the defected product of hp, which may not behove to the market reputation of hp.

7. I am very optimistic that this complaint through my mail will be taken seriously and i will be provided an alternate unit of pavilion series laptop as soon as possible.

Regards

Rajat gupta
05 yamini
Naval park
Visakhapatnam

Mob. [protected]

Sir/maam,
I had bought a hp laptop 15-ba028ax from hp showroom. There are a lots of issues arise after buying. I had complained a lots but nothing happened. They are wasting my time, when the engineer come last time they opened my laptop first time and i came to know that the ream inside my laptop is non hp ram.
And my laptop is in abnormal condition from beginning. I had complain a lots last.
Since saturday new case was locked but no information is provided to me regarding my laptop. If these type of product is provided from the hp showroom so how could costumer believe on hp and its related product. I have all the evidence related to this fraud..
My study has been badly affected due to this because i am pursuing (C. S. E) engineering & laptop is essential for my study so please understand my problem. Yesterday they called me to service center to resolve my problem but they forcely take my laptop in their office and give me a slip of receiving.. How could you do to this with a single costumer,
Solve my problem as soon as possible
Reply me soon
Md sarfaraz alam
[protected]

Dear sir i have submitted wrong email id while registration, i have not activated my account. I try to register again there is a message that you have already created account. I request you to please delete my account nitin magabhai dungariya consumer no.633970

Wrong mail i'd [protected]@dungariya.143

Right mail i'd. N. M. [protected]@gmail.com

So pls sir changing my mail i'd

Hi team,

Redemption code: pjsf643183pj
Notebook serial number: cnd7505f0h
Notebook model number: hp notebook 15-bs637tu

I have been informed on 10th feb about a missing documents (Original barcoded serial number sticker not received). I have sent it on a same day. Later, i had received an email stating the same information. I had resent the document on 13th feb to [protected]@redemptionsupport.com keeping cc [protected]@redeemnow.in. However, no response yet.

I need to know when i will be receiving the link for payment. I don't want to see your email stating that your time or validity for redemption is expired. Please help me or i need to take this with a social media.

Kind regards,

Rohit nersekar

Case no-bllb581502
Product description - hp laser jet m1005
Product no-cb376a
Serial no-cnknk58b65
Sir i have complained about printer on 27jan. Your engineer visit and know to me some part is not work. He ordered part. But till date my printer is not working. I have called several times of your service centre but no body to give answer.
Sir i have purchased hp printer due to name and goodwill. So sir plz see the above issue
Ranjan kumar
[protected]

I have purchase new cartage for hp printer deskjet ink advantage 4625 but after the install cartage in priter found a error cartage damage replace new cartage..?

after the contact customer care i have send printer to service center, he said printer jaam we will repair and i have paid rs.650 but after the take 2-3 print my problem is same..??
and its socking that hp is multinational company but customer care service very very poor. Normal men how can contact customer care..?? today i have called many number some no. Not working and some no. Not provide solution..Customer suffering and harassment, so please tel me how i contact for cartage problem..?? please show no. On website.Very bad service

Hp can you help a consumer on this.

Hp reference number: [protected]
Product description: hp laserjet pro mfp m126nw

Product number: cz175a

Serial number: cnb6j8f25y

Product still under 2 yrs of warranty

Contact support for the issue, local support company.
Sysnet global technologies pvt. Limited
Sco-146-147, 2nd floor, sector-34/a
Chandigarh-160034
Contact no:[protected]

The company said they will not replace the faulty part. I have purchased the 2 year extended warranty from hp for which reason, just to hear that hp will not provide us any support related to problem.

Reply from sysnet global technologies pvt. Limited

"thank you for contacting us for support call with case id : bllg234001

With reference to above case id, we would like to inform you that our service representative visited to diagnose & repair the product.

During the visit, it was found that the defect of the part (Formatter card) is found to be due to unintentional damage.

As per hp limited warranty statement, the standard warranty does not extend to any hp hardware product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.

However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to your acknowledgement to share the quotation at earliest.

If you find any discrepancy with the information shared above, request you to please get in touch with me. I will be happy to assist you."

Dear sir i have submitted wrong email id while registration, i have not activated my account. I try to register again there is a message that you have already created account. I request you to please delete my account and enable me for create new account. My consumer no 610118 name sanjoy sarkar
Email given but user id password not send solved these problem as soon as possible my email id is — [protected]@gmail.com

Dear concerned,

I have an hp pavilion laptop that i bought from your esteemed company, of which the top screen got broke out of some incidence. I had first registered complaint with hp support post which they registered my case and appointed sysnet technologies, as your local vendor for inspection of the part. This complaint was registered in december second week around 10th december, 2017.

I want to bullet down the trail of events that i have gone through in the last 1 month to get the same fixed, but to no avail:

1- i register complaint on hp support & they send a local technicial to inspect
2- the technician from sysnet tech clearly saw the very explicitly visible broken screen but still reported incorrectly - keyboard broken to hp team
3- they issue me an invoice for the repair in the wrong name
4- i talked to hp support team to make invoice in correct name, they ask me to file a new case
5- i filed a new case with new name after making a 1 hour call to hp support team trying to explain my problem
6- they issued new invoice in new name
4- i made payment after 2 weeks as i was travelling on those dates & confirm to sysnet regarding payment
5- sysnet issued me invoice
6- i got sms that broken part is ordered and will come in a week or so
7- after a week, to my extreme annoyance they say they had ordered keyboard thinking keyboard is damaged despite the entire to and fro already happened with your team
8- now after getting extremely frustrated, we visit local sysnet store & fired them
9- they raise a new invoice to me doubling the amount than the previous one

I feel like i have committed a sin to buy laptop of hp. Despite your local super incompetent vendor sysnet inspecting my laptop in person and receiving 100% advance payemnt, my issue still remains unresolved after 1 long month. This is despite the fact i am fully insured.

For a corporate employee, laptop is the most important device to work on and if this pathetic service you are giving to your clients, i fail to understand how will you sustain and retain clients in future.

I seek your urgent and. Prompt action to get my laptop broken screen fixed immediately. Kindly go through some of the trial emails since past 1 month to understand the agony i am facing

Further. Please note again clearly i want invoice in name of mahendra badjatya & co with its gst no (Already intimated to your team in earlier emails)

Awaiting for earliest action.

I had purchased a hp laptop few years back in 2012. After few years o[censored]sage the cpu fan stopped working due to which the laptop would shutdown many a times when i am in the middle of some work. A few months back i purchased a new hp laptop in the month of april and within 6 months o[censored]sage i am getting an error message that the cpu fan is not functioning properly and the laptop will shutdown in 15 seconds. I wanted to know from when did hp start making such faulty, low quality products. Please help.

Dear team,

This is to inform you that the above mention case has been directly close by your team member

I have called the customer care person and had a word for time but as i gave my case number they disconnected my call

This is the notice regarding the warning to give the service told but you as my product is in manufacturer warrenty

Hope you reply me as early as possible or i will be taking an legal action towards your company

Expecting a call from your side at below given number

Umang jain
[protected]

Dear sir/madam,

Good evening!

Sub: laptop display issue

I wrote to hp regarding my laptop's display issue on 1st june -2017. A technician visited at my place on 22nd aug, he examine my laptop and suggested to download and install some application, i did as per his suggestion he told he will get back next day but i got a message from hp customer support team that my case (Number mentioned below) has been closed. I wrote to hp again that the issue yet not resolved even they did not check with the customer, how can the close the case but since then nothing has been done.
There is no reply on the emails i send the hp since august-2017.

Please see below the product details & complain number.

Invoice #: clnp/1016/369
Product details:
Hp pavilion notebook 15-au111tx
Sn 5cd6310whb

Case number : [protected]
Serial number : 5cd6310whb

Kindly look into this and do the needful.

Regards,
Nasim akhtar

I ordered hp v104 battery on 19th jan via hpshopping website and also i received the product. Unfortunately its not the correct battery (I opened the product).

So i asked replacement product to their team via mail. But they said they cant able to provide it because i opened the product.

How can i find out the product is correct without open the box..
I sent many mails but no use.

Received product: hp v104 battery
Replacement product : mc04 14.8v/2550mah

Replacement needed for order no:[protected]