HP India Complaints & Reviews

Complainlodged-on friday 11/11/17

Service provider at odisha-responded on tuesday 13/11/17 through email that matter will resolved within two days

No service personnel arrive till today

Date of purchase of printer-19/10/17

Colour printing is not satisfactory

Placr-dhanipur, dist-jagatsinghpur, odisha-753132

Two e - mail send to service provider, but not satisfactory service

Complain no9932

This is to lodge my complaint regarding hp aio desktop which i had purchased in 2013
Since then for three time the motherboard has changed and now the warranty onsite has expired
They say you have to purchase motherboard
But they continue to tell me that it is not available

I have been using hp products since long
There was one sylvia on fb who used to help earlier
I am unable to trace her now
There is no response from the hp company now and i am suffering by adhering to this company for purchasing all my products from it
There can not be any contact with even sylvia who used to help through even fb
Kindly do the needful so that i am not made to suffer for buying hp products now
Professor (Dr) vandita varma
University of allahabad india

Redemption code : 90474497
Serial no. :[protected]
Mobile no.: [protected], [protected]
Respected sir,
With due respect, i want to state that i purchased the laptop on 2nd november 2017 considering the offer with it as per the dealer. I paid half of the price on 2nd november as cash and swiped the card and paid half price on third november.in nutshell, i bought it on 2nd november but the bill was given on the second day by mistake of the dealer dated 3 november.. Now as this is not my fault i again went to the dealer and got a bill dated 2 november as attached with this mail. As per the direction of the dealer and the hp customer care, i am writing it to you so kindly consider my request and give me the offer available on the purchase on 2 november or i shall be left with no other option rather than going to consumer court. I waited for more than two months to buy the laptop during the diwali month and avail the offer. You are requested to reconsider this issue and allow me to avail the redemption offer.
Thanking you
From ;sumit singh

I hp gas customer. I am not get my subsidy amount to my bank account union bank of india branch taliparamba kannur. I already link my aadhaar to bank. The last 3months i am not getting the subsidy, details below
2/8/201704/8/2017 cash memo 1034099 amount 48.04/-
15/9/201719/10/17 cash memo 1045469 amount 114.12/-
17/10201719/10/2017 cash memo 1053792 amount 159.29/-
Kindly make necessary arrangements

Sir/madam,

I am ravi. My consumer number for hp gas is 608820.

Early i was registered with phone number [protected].

I would like to replace with my number [protected].

I was unable to book my gas in previous registered phone number. I am suffering a lot.

As soon as possible kindly change my number [protected] for future bookings.

Thanks in advance,
Ravi

I brought a laptop of hp online from amazon india from a authorized seller cloudtail on 6 nov 2017.I received the laptop and registered it to the online site of hp india but when i tried to check warranty status of my laptop through the same website it displays error saying invalid product number so what about my warranty i am going to file case if my issue not resolved and also i did not received bill in the box sent by amazon and nor any warranty card

Hello
My name is saurabh singh and my case id is [protected]. I have registered the case above one month but he didn't replying me. Engineer already came to my place and he said sign in complain paper and i will fill the form. I also went service center but they are not interesting to case. His engineer told me to take adp pack so i did it from timezcare delhi and i spent 12000 also but they are not doing anything please i have a humble request to hp do something and please solve my problem

Within 60 days of purchase my laptops hard disk (Seagate 1tb sshd with 8gb nand) got damaged and i raised a complaint and engineer came to replace my drive but what he was doing was replacing existing seagate sshd to basic hgst hdd. So, what the engineer was basically trying to do is replace existing hard drive to a less powered hard drive which is of totally different company. This wasted my working day (Office time) and they opened my new laptop without actually replacing anything making it less new.

-date of incident : 1o nov, 2017
-engineer - rohit kumar
-case id: [protected]

I have images and videos of engineer doing this and i asked him to stop doing it and my case is then still unsolved.

Video/images are too large to be uploaded.

My company bsnl purchased desktop pcs from hp at hisar, haryana. The warranty period is still on. I complained about malfunctioning of one lcd monitor with serial no. 6cm6490v8h and product id-e5h82aa. The case no. Was [protected]. They asked for snapshot of the lcd and i send the same on whatsapp no. [protected]. Today morning i received one call from mobile no. [protected] and the person told me that by seeing snapshot, they come to the conclusion that the lcd is physically damaged and could not covered under warranty and thus the complaint is closed. None of thier technician had visited or physically checked the monitor. I am totally confident that there was no physical damage to the monitor. Still they are running away from replacing or repairing the product. This is really shocking for me as i never thought of such poor response from such big name. The experience has been disastrous for me. And i will never purchase or recommend hp to any of my known.

I bought hp 15 ay507 tx laptop (Order 910446) on 22nd june 2017, under employee offer for tata from www.hpshopping.in/TATA

There was a 5 percent cash back offer on sbi credit card payment to be processed within 90 days of order.

As sbi team is asking for offer details, there is no relevant information available on the website to be referred.

I have been asking hp to share the offer details, where 5 percent cashback on sbi credit card is mentioned, but there is no response from hp online store.

Name — kartik rana
Address - st. Paul's school thural teh. Palampur distt. Kangra hp
Pin - 176107
Email - [protected]@gmail.com
Mob - [protected]

Old complaint date - 25 sep 2017
Unstarred consumer apj mon, sep 25, 2017 at 1
To: consumer apj
Reply | reply to all | forward | print | delete | show original

Old complaint number/case number [protected].
New complaint number/case number [protected]

Product description: hp deskjet gt 5820 all-in-one printer

Product number: m2q28a

Serial number: cn65b1g0s2

Case subject: pq issue pop

Portal case url: n/a

Subject - complaint against having improper/poor service by customer care center. I am doing this process to repair my printer under warranty period since more then month

I purcased of my hp deskjet gt 5820 all-in-one printer in 19/02/2017 from dealer. After six month my printer was not working properly. The problem was that the paper pick issue. So i called to customer care center many times by toll free no. They told me, we will solve the
Problem with in 48 hours. I sent all of the bill/gurrentee card to service care center email which sent to me, first time they have given me case id/compliant no.in the processing, hp customer care center
Have taken too much time, when i called to customer care on toll free no. Again and again who told me, we forwarded of your complaint on higher authority because of inconvenience, they will call you directly
And solve the issue of your printer as soon as possible after that, i was waiting the call, but they did not. Again i called to toll free no. With case id, they told me, your status of complaint is not showing with that case id, i said to them, i had submitted to all the bills and guarantee card to you which have you told me to send. Now you are saying, we dont have any status with that case id. After long
Argument, they given me new case id. I'm waiting still since more than month for those process.

Kindly understand the concern, i hope you will consider my problem.

I bought hp laptop on 2nd nov by spending inr 43, 000/- through hp retailer dream computer in bhubaneswar. There was an urgent need of it for my son's semester exams. Later when we came home & tried to load some hp software into it. The system went off & there was a complete blank screen. With a stringent follow-ups, we could have hp engineer at our place on 6th nov who has declared it as faulty (Suspected mother board fault). On 7th nov, we are given doa letter on mail. Now as per the process when we approached retailer, he denied accepting doa certification & shouted at us to go back to hp for any replacement. My all efforts to convince retailer along with your call center officials (Abhay & subham) couldn't be fruitful as he is totally adamant of not doing anything in this regard.
I cannot wait further so request hp company to give me replacement with new laptop urgently or else refund my money immediately. Subham yesterday committed to revert back but not yet reverted on it. Look forward highest level of escalation.

Sir
I have paid ₹999 for hp wallet money successfully for ₹3000
My redemption code is 90453143
But i am unable to use this code in hp
Online store
Because they are saying it is incorrect
Will you please provide me a link from where i can use my hp wallet money
Plz do it as early as possible
Thankyou

I have a hp notebook i bought this on 28 of november 2016 in october 2017 its gives trouble to me related to that i call them on 7 of october first they provide me technical assistance on phone thats not work after that they tell me to send picture of retail invoice and problems persist i send all the things that are they demand and wait for their response but they not call then after seven days i call back to them they told me that my warranty is void because seal of dealer was not visible but its visible after that they were just making me fool by demanding more things i complain after waiting one month 1days to consumer forum

It is very sad, and horible service given after sales* a product brought on 15th of october 2017 was tried to switch on on 5th of october (That is second time after purchase) on switching on it is showing hard ware not detectable* complaint was lodged on 6th novenber morning and so far nobody has attended, on trying to call service centrwe no body is responding*

*dear friends if you have any idia of bying any computers or accessarries pls. Do not buy hp products* they do not take care*

Hp fooling customers my model number is cn6c24g18c and printer is in warranty on 17 may 2017 i have taken new printer and after 15 days he given problem of not

Detection for contacting hp and engineer ti come it was taken 45 days my case id is bjzd3011-01 they given quotation for new printer that is 4224/- rs. I confirmed

That coz i have work load at my office after 15 days again the printer given same problem i have contacted the nearest branch who installed the new parts after 1 month

Conversation they are telling now that again go to hp toll free lodge a new complaint i tried several but no one attending properly my call and only transferring my

Line to one another... Hp fooling customers...
Contact number :[protected]

I placed an order with hp online site hpshopping.in and delivery was committed with-in 2-4 business days. 5 days has already been passed and when i checked the status, i am being informed that hp can't deliver at the address.

As a customer, when i placed the order, hp online site was saying that they will deliver the product at the mentioned pin code and once customer placed an order and paid them, they are now saying we can't deliver.

Are they making fool to customers. I will suggest to all reviewers and prospective customers not to go for online shopping at hpshopping.in, else, you might end up in the same situation, i have been at the moment.

Thanks
Deepak singhal

Cost of printer cartridge before GST is Rs.906/- (MRP) and has been shown and sold at Rs.1, 288/- (MRP) after GST. i have already sought for clarification on this from hp, my complaint no is 1760092, no response till date. i had purchased a cartridge printer 802 small, for rs.1288/-. the price printed on the box before GST was Rs.906/- ( mrp price) and the price post GST was Rs. 1288/- (mrp price). When the highest GST rate is 28%, how is that theprice is increased to this extent by blaming the price increase on GST.

I recently purchased an hp printer (Model - hp deskjet ink advantage 3835 all-in-one printer).
I experienced a problem while installing the printer as the printer is not getting detected by the computer.
Twice i lodged complaints in hp portal [ case number [protected] has been created crm:[protected] & case number [protected] has been created crm:[protected] ]. It has been ten days now.
Till date no one responded to my cases.
I tried to contact the technical team through telephone but they are busy always. Even after holding 10 minutes, i could not contact them.
I tried to contact through chat option of your portal, but no one responded to me even after 10 minutes of waiting.
It is really embarrassing to experience such things with hp.

My case no. Is [protected] and the issue is still same and case is closed as per the mail without any information.

Hp reference number: [protected]
Product description: hp 406 g1 microtower pc

Product number: m0f93pc

Serial number: ina612p2hk

As per instructions by customer support reprentative i check some basic technical things with his convince, i have not enough technical knowledge and customer support reprentative directed me to remove battery (I dont know what says that) of cpu and other things power cable, vga cable, push the power button for 20 seconds etc. But the system still the non working position.

And now information from mail that your case has been closed.

Kindly resolve the problem of non working of system.

Thanking you.