Dec 06, 2017
Updated by Ravi6982 I have purchased a new laptop last month on 18.10.17 . Some of the function were not working. I had taken help of your online support team. They took my laptop on remote and since than it is not working / start. I have lodged complaint on 09.11.17. My case number is [protected]. Still my problem has not been resolved. I am continuously following up but no body is responding. Now I am totally harassed and feeling cheated. Now I don't have any other option except going to consumer court. HP should close their all outlets if they can't provide service. This is now Worst company ever I have seen.
With regards
Ravi Ranjan
Thank you for contacting us.
Being our valued customer, we are committed to provide you the best in class support experience.
Further to update you that required part already been ordered. ETA (expected time of arrival) will be shared once received from concern team. Rest our backend team are working on the same to get the part delivered at Service center end. We will schedule our engineer on priority basis once after receiving the part.
Appreciate your understanding and support.
1st level
Bhawna Sri
[protected]@aforeserve.co.in
Mobile : + 91 [protected]
2nd level
Nitin Shukla
[protected]@aforeserve.co.in
Mobile : +91 [protected]
3rd Level
Nitesh Agnihotri
nitesh.[protected]@aforeserve.co.in
Mobile : +91 [protected]
Thanks & Regards.
Bhawna Sri
Customer Experience Team
Land Line no:[protected]
Mobile No:-[protected]
Mail Id:[protected]@aforeserve.co.in
Need HP Instant Support? For Chat Support:
www.hp.com/go/hpchat and For Tele Support dial your STD code +30306363 or [protected]
From: CSS_Service Head [mailto:[protected]@hp.com]
Sent: Monday, November 20, 2017 10:25 AM
To: Ravi Ranjan ; Bhawana
Subject: RE: Worst service from HP
Show quoted text
ISO 9001:2015 & 20000 Certified Organisation
Aforeserve is in the Top 10 Field Service solution Providers 2017 in APAC by the APAC CIO Outlook Magazine Feb 2017. Link: http://www.apacciooutlook.com/magazines/February/field-services-special/#page=16
Aforeserve is Company of the Year 2016 for ICT Lifecycle Services Annual Issue of the Silicon India Magazine. See the link : http://www.siliconindia.com/magazine/company-of-the-year-december-2016/
Above email is subject to Disclaimer as per http://www.aforeserve.co.in/email-disclaimer.aspx
Dear Sir,
Thank you for contacting HP service and given us an opportunity to serve you….
We are committed in providing you an excellent support experience. This is in regard to HP Laptop …….. [protected]
I have contact to you on your contact no [protected]but your contact number is not Reachable so we are unable to contact you. Please provide your Avillable contact number.
Thank you for providing us an opportunity to serve you
Thanks & Regards.
Bhawna Sri
Customer Experience Team
Land Line no:[protected]
Mobile No:-[protected]
Mail Id:[protected]@aforeserve.co.in
Need HP Instant Support? For Chat Support:
www.hp.com/go/hpchat and For Tele Support dial your STD code +30306363 or [protected]
From: Bhawana [mailto:[protected]@aforeserve.co.in]
Sent: Monday, November 20, 2017 11:52 AM
To: 'Ravi Ranjan'
Cc: 'CSS_Service Head' ; 'regn.[protected]@aforeserve.co.in' ; 'nitesh.[protected]@aforeserve.co.in' ; '[protected]@aforeserve.co.in' ; 'narendra.[protected]@aforeserve.co.in'
Show quoted text
Show quoted text
Dear Sir,
Show quoted text
ISO 9001:2015 & 20000 Certified Organisation
Aforeserve is in the Top 10 Field Service solution Providers 2017 in APAC by the APAC CIO Outlook Magazine Feb 2017. Link: http://www.apacciooutlook.com/magazines/February/field-services-special/#page=16
Aforeserve is Company of the Year 2016 for ICT Lifecycle Services Annual Issue of the Silicon India Magazine. See the link : http://www.siliconindia.com/magazine/company-of-the-year-december-2016/
Above email is subject to Disclaimer as per http://www.aforeserve.co.in/email-disclaimer.aspx
[protected] Forwarded message[protected]
From: "Bhawana"
Date: 25 Nov 2017 11:19 am
Subject: RE: Worst service from HP
To: "Ravi Ranjan"
Cc:, , ,
Dear Sir,
Thank you for contacting HP service and given us an opportunity to serve you….
We are committed in providing you an excellent support experience. This is in regard to HP Laptop …….. [protected]
I have contact to you on your contact no [protected]but your contact number is not Reachable so we are unable to contact you. Please provide your Avillable contact number.
Thank you for providing us an opportunity to serve you
Thanks & Regards.
Bhawna Sri
Customer Experience Team
Land Line no:[protected]
Mobile No:-[protected]
Mail Id:[protected]@aforeserve.co.in
Need HP Instant Support? For Chat Support:
www.hp.com/go/hpchat and For Tele Support dial your STD code +30306363 or [protected]
From: Bhawana [mailto:[protected]@aforeserve.co.in]
Sent: Monday, November 20, 2017 11:52 AM
To: 'Ravi Ranjan'
Cc: 'CSS_Service Head' ; 'regn.[protected]@aforeserve.co.in' ; 'nitesh.[protected]@aforeserve.co.in' ; '[protected]@aforeserve.co.in' ; 'narendra.[protected]@aforeserve.co.in'
Subject: RE: Worst service from HP
Thank you for contacting us.
Being our valued customer, we are committed to provide you the best in class support experience.
Further to update you that required part already been ordered. ETA (expected time of arrival) will be shared once received from concern team. Rest our backend team are working on the same to get the part delivered at Service center end. We will schedule our engineer on priority basis once after receiving the part.
Appreciate your understanding and support.
1st level
Bhawna Sri
[protected]@aforeserve.co.in
Mobile : + 91 [protected]
2nd level
Nitin Shukla
[protected]@aforeserve.co.in
Mobile : +91 [protected]
3rd Level
Nitesh Agnihotri
nitesh.[protected]@aforeserve.co.in
Mobile : +91 [protected]
Thanks & Regards.
Bhawna Sri
Customer Experience Team
Land Line no:[protected]
Mobile No:-[protected]
Mail Id:[protected]@aforeserve.co.in
Need HP Instant Support? For Chat Support:
www.hp.com/go/hpchat and For Tele Support dial your STD code +30306363 or [protected]
From: CSS_Service Head [mailto:[protected]@hp.com]
Sent: Monday, November 20, 2017 10:25 AM
To: Ravi Ranjan ; Bhawana
Subject: RE: Worst service from HP
Dear Sir,
Greetings and Thank you for contacting HP Care.
We sincerely regret the inconvenience caused to you. We have forwarded your case details to Ms. Bhawana, who will be working on the resolution and shall revert to you.
In case of any further assistance, you may either contact her or write back to us.
Thank you for your understanding.
Regards,
Kavita Gupta
http://ebiz.pmgasia.com.sg/web/hp/[protected]HP-Service-and-Support/mocks/v2/media/3email-signature-1.4-v2.jpg
HP
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.
From: Ravi Ranjan [mailto:[protected]@gmail.com]
Sent: Sunday, November 19, 2017 4:59 PM
To: CSS_Service Head
Subject: Worst service from HP
I have purchased a new laptop last month on 18.10.17 . Some of the function were not working. I had taken help of your online support team. They took my laptop on remote and since than it is not working / start. I have lodged complaint on 09.11.17. My case number is [protected]. Still my problem has not been resolved. I am continuously following up but no body is responding. Now I am totally harassed and feeling cheated. Now I don't have any other option except going to consumer court. HP should close their all outlets if they can't provide service. This is now Worst company ever I have seen. I have complaint to the service head also but no one responded well.
With regards
Ravi Ranjan
I
