HP India Complaints & Reviews

We have given our deskjet 7612 to hp authorized service center sysnet in jaipur with token number allotted as 29129. The problem it was giving a error of printer head missing. The service people ask us to deposit rs. 4461/- apart from service charge of rs. 390/- and said that the printer head shall be changed.

We deposited the said amount on 3/10/2017 but till today we have not got our printer. No body is replying that when our printer shall be handed back. My home run business is getting affected badly due to non availability of scanner and fax which is apart of this all in one machine.

The responsible engineers/ personnel are one mr. Kamlesh who doesnt picks his cellphone and another mr. Bansi chauhan who dont revert the call to client and always say that you talk to seniors.

I placed my order for hp wireless bluetooth speaker. Then i received mail stating that my order is dispatched and will be delivered by[protected]. On[protected] i recieved mail from hp that my product is eol and link in the mail for alternative product is not working.
And now i received mail on[protected] for writing review about my product.
I neither recieved my product nor the refund. I am very confused what's going on. Also when i am calling on[protected] no one is there to attend my query. I am not expecting this kind of things from hp.
Please look into the matter and sort it as early as possible
My contact details
Mohit harish maru
[protected]@gmail.com
[protected]

Hello sir/madam
Myself neeraj aggarwal. I brought an hp laptop 15r074tu with serial number cnd4348fpx on 22 october 2014.

At that time i avail some exrended warranty for three years from hp.

Since then i had used accidental warranty thrice in year 2015 and 2016.
At that time also i asked the customer care executive and he confirmed that my laptop has extended accidental warranty for 3 yr.

Since last 2 months my laptop usb port microsd port and dvd drive was not working properly. Though my audio jack and charging slot was perfectly fine and working normally.

Since 2 months i tried calling hp customer care for multiple times as the hp tools were updating and finally got succeeded to lodge a case id on 19th september after i had a talk with senior executive.
The service engineer was appointed from hp service centre princep street kolkata for the dvd drive replacement and to look for other usb and microsd ports on the same day but he come to onsite afte a long delay of 17 days. On 6th of june when he came he checked the laptop changed the dvd drive and said motherboard need to ve replaced.. Then he started looking thoroughly to the laptop and found a small 1cm of plastic ring covering the audio jack is absent.. He said this is accidental damage and motherboard damaged due to this.
I asked him how can the motherboard damage due to this small broken plastic ring when the audio jack itself is working properly. He said he dont know the reason but this is the only reason of damage.
He said avail the adp for the same. I said ok i have adp also. But i dont know the cause of damage as i was unaware about that small hidden break. He said put any reason that doesnt matter.
When he was assembling the laptop he found that there are multiple lines in the lcd screen. He shifted the ram slot from primary to secondary and it started working normally.

When i asked what happened with the primary slot he said there may be dust and i need not to worry about that he will clear on successive visit. He raised the claim for adp.

Thereafter a msg came to me that adp norms are not for my laptop.

When i now called customer care the tools were still updating and nobody was taking my concern on a serious note.
Then after repeated call they allow me to talk to supervisor mohit. He lodged my complaint and requested me to hand over the laptop to the hp service centre on 10th october morning and they wil have to repair it by 10th evening.
I said okay i will go. When i reached there the person was not understanding the concern on serious note and said he wil tell when it can be repaired.
He allow me to leave and after half and hour he again called me to come again to fill up adp form which he forgot that time. I again went there and he said he wil tell when it can be repaired.
In the evening i again called customer care
This time i had a talk with supervisor sandeep. He assured me that my laptop will be repaired by 12th of october.
On 12th of october a call came twice from there side that my laptop is not under adp.

Now there are many concerns here:-
1. Hp customer care tools are updating since 2 month that to lodge complaint you have to have a lot of patience

2. Service centre sent the engineer on field after a delay of 17 days.

3. Engineer was fabricating the fact just to convert the nornal warranty into adp and unable to answer why and how motherboard can damage with such small crack where audio port itself is alright.

4. Engineer said primary slot has dust and will treat in successive session but service centre didnot repair that primary slot also which was damaged after opening the laptop by service engineer.

5. Service engineer asked me to convert it into adp.

6. Even after so much sensitive issue service centre people asked ne to come twice for a single complaint.

7. Now the hp is refusing that i have accidental warranty for 3 years.

My webcam hasn't been working properly for a long time.
They send a mechanic everytime and he fixes it and then after few days it's just like the way it was. But since the last time they are trying to smirk me off and trying everything to avoid sending a mechanic. My camera hasn't been working and i called three times they gave three different solutions to it out of which none worked. And the third time they told me i have to reset so to backup my data. This is probably a joke to them but their service is the worst.

Dear sir,
I had purchased a hp laptop last year from hp showroom cyberworks kolkata. It was not taking charge properly and lastly it was not starting. So, i took my laptop to the cyberworks service center on 24.08.2017. They check the laptop and said that there is a problem in mother board. They have to change some parts. They said that it will take two weeks time. After that whenever i call them and ask for the laptop they said that some component is not available in the market so it is not ready.in between we had puja holidays in kolkata in the last week of september so, they said that they are not getting the component because the market was closed due to the puja holiday, we will give the laptop to you after puja. Now the puja holiday is over, after 12 days when i am calling them and ask for the laptop they are still telling that they have to see whether it is done or not. They are not sure when it will be done. I am enclosing their service call report for your reference.

So it is my kind request to you to take necessary action on it.

S. Bhowmik
Kolkata

Dear customer

Thank you for registering under hp reinvent celebrations offer.
Your redemption code (Registration reference number) is[protected].
We request you to save the redemption reference code mentioned above, for all communications related to the redemption offer with hp redemption cell through email / sms.

We would also like to update you that, within 72 hours of the registration, you will get an order validation mail with the status of your offer.
The order validation mail will have the payment link to complete the registration process with all important dates (If the registration is on pre-approval stage).

If you have any redemption related queries, please email us at [protected]@redemptionsupport.com or to talk to our redemption cell representative, please sms: redhelp to 53030. Our representative will contact you within 24 working hours. If your number is not reachable, you will be intimated through sms, on the very same day.

We assure you of best services at all times.

Warm regards,
Hp redemption cell

This is an automatically generated email, please do not reply directly to it.

Sir i bought hp laptop 14 ba 75tx on 5, september, 2017 and my product registered on 6, september 2017 when i called your representative to extending my warranty. But your redemptionsupport representative refused me and said they didn't give me warranty because your purchase date is more than 7 days older. But from your side no information about warranty extension scheme. I had received only "thanks for registration" mail. Please solve my problem and extend my product warranty 2years. I harshed from last month. Otherwise i will go the court

By mistakenly i have purchased a hp laptop from bluewave computers hosur on 13.08.2017, before completion of 2 months ie; on 25.09.2017 the board got complaint of the lap. Then i went to the showroom from where i purchased lap, they advised me to visit service centre for rectification, and i handover the product to mr. Sathyamoorthy (Service manager - hp service centre hosur). He checked the laptop and he said me its a battery issue will order new battery and replace after 8 days only when i called the service centre they said battery received apart from that they didn't call me even a single time. Then i went their for collecting my lap he said its not a battery problem, the board is complaint, so as a customer within one month of purchase why i need to accept the complaint product i asked for replacement then one lady her name is ranjini (Phone: [protected]) she said they don't have any such policy to replace the product, she said they will replace the board and give. Whatever it is i accepted, she committed the battery replacement on 11.10.2017, so yesterday i called her she said still the part is not received wait for another 2 days.

My laptop mic is not working. From last few months it was not working properly, but now it is completely not working! Here are the details of my laptop.

Model number: hp pavilion notebook 15-ab516tx
Product id t0z596a#acj
Serial number : 5cd6127j8k

My laptop is still in warranty period.
Please resolve it as soon as possible.

Regards,
Aman rani
Contact no. [protected]

My laptop (Product number 15-ay019tu seriel number is cnd64009rl) keyword does not work properly.

Actually my delete button is not working, i am very sad

Please solve my laptop problem.
Sir i again requested to you please solve my problems, my work is so pending and my important data has been lost causes of delete button, it is not a better preference by hp

Dear sir
This is to bring to your kind notice that i had placed a order for 6 no's cartridge through one of your sales representative mr prakash id no 955815 and phone no [protected], and got a confirmation on 03-10-17. I have also made the payment and got the confirmation also within the same mail from him, now this representative is not updating the status and also not answering my calls, please i want to know the status of this. Please contact and update me immediately

Complaint made by me on[protected] to[protected] and registered the
Complaint number as cas-38038, top8fo

I hope i will get justice

Today i have gone to your hp petrol pump there the counter person speaks in a disgusting maner . He is not haveing any respet to wards coustomer. Today when i have gone there i have taken RS100 of petrol and given him rs 2000 in return he give me rs 1900 (rs 1000 of rs10 notes and 100of 20rs note and rest 100rs note) when i ask him to not give 1000rs of 10rs note and instead of 10rs note give me 500 nots so he started useing wrong words

It's been 20 days, since i gave my laptop to authorized hp service center for repair. They told me it will cost around 7500 rs and they will return the lap in 2 days, but it's been 20 days. The never call back and every time, i call them, i am getting the same reply, (We are yet to get the spare parts). Hp after services are the worst one. The treat their customers just as #.

2 times i have cheated from the petrol bunk, i asked them to fill 250 rs petrol but they did'nt fill properly, for 250 rs petrol, 10 kilometers only i got when these incidents happen, i get far less mileage than this. They are doing very cheating with their customers,

The cheating procedure has always been the same although the amounts differ. I know for sure that i've been cheated because my bike gives me a mileage of about 50km/litre normally,

Please take action against these petrol pumb

Dear sir\mam

I bought hp deskjet 1112 printer on 2 june 2017. It works correctly only for 2 or 3 times but after that every time it shows paper jam even when there is no paper inside the printer. Many a times i tried to solve this problem and tried all troubleshooting services that you have provided on your website but nothing works.
I request you to resolve my problem or repair it. I"ll be glad if repair my printer as early as possible because i"ve a lot of work of printing.
Thank you
Parul gahlot
Village nankheri, n. Delhi 71

Respected sir,

I ordered laptop online at hp online store order number[protected] on 21st september 2017, hp online store promised me to deliver laptop on 25th september 2017, which they didn't, so i called hp customer care on 26 th september 2017 and cancelled order cancellation order number cas/27469 n6l8j4, next day on 27th september 2017, hp team member mr. Kunal chaudhary called me on my mobile number and took confirmation on cancellation, still he dispatched cancelled ordered laptop to me, forcing me to take delivery, i said i have already cancelled on 26th september 2017, why you generated invoice and dispatched laptop?? I refused to take delivery of laptop and i didn't take and asked logistics guy to return back.

Today is 11th october 2017, 3 weeks passed still they have not done process of refund. I am cursing myself why i ordered hp laptop. Infuture i make sure i will not buy hplatops
Thanking you,
Yours sincerely
Hemang dave,

Complaint about hp service partner:
Iqor global services india pvt ltd.
913, 9th floor, real tech park, sector -30/a,
Near vashi railway station, vashi,
Navi mumbai 400703
Maharashtra
Contact no.: [protected] / [protected]
Email: nilesh. [protected]@iqor.com; pournima. [protected]@iqor.com
Service level: carry in & onsite

I had given my printer for replacement of damaged print head on 10th august 2017 to your service partners iqor global services india pvt ltd, vashi, navi mumbai.
They took a month to replace the printhead after saying it will take few days. Moreover after they charged me 5883 inr they have replaced it with a faulty printhead. I had to give it back for repair again and now it has been 2 weeks and whenever i call them they tell excuses and lies all over again that they have contacted head office or the part is not available etc etc.
It has been 2 months today since i first gave my hp printer and paid money to fix the printhead but till now the problem has not been solved. My work is affected because i dont have a printer and i am spending money for taking printouts from outside everytime im working.

This kind of service and behavior is highly unethical and its a black mark on a big company like hp. I will never buy a hp product in my life after this if this is the service you provide for your loyal customers. Its a real shame.

I have two orders (Furnished below) payment with you (.) i have not got order item (.) for a long time after the order (.) immedeately refund my money (.) i am loosing the interest and utility of the money (.)
Regards (.)
Uttam kumar mukherjee
My orders
All waiting for payment 0
My orders

Order id: 941340
Hp pavilion - 15-au626tx
(Hp part code: z4q45pa)

Rs. 64732
1
Cancelled
Order id: 940436
Hp pavilion - 15-au620tx
(Hp part code: z4q39pa)

Rs. 58290
1
Rto
Order id: 940436
Your contribution to girl rising cause (100)
(Hp part code: girlrising100)

Rs. 100
1
Dispatched

Pl. refer to my order no.[protected] dt. 02/09/2017. As per your
addvice I cancelled the order on 15th. Sept, 2017. But I am yet to
receive my amount for Rs.31759/= which was paid at the time of order. Please
do the needful at an early date. My e mail address is
[protected]@gmail.com
In this regard it is also to inform you that your customer service dept. is
very bad, and this type of behavier is not expected from a company like
HP.

I've placed an order with HP India for a Laptop Sleeve on[protected].And i got an email on[protected], saying the item which i have ordered is out of stock and requesting me to wait for another 3-4 business weeks to deliver ". But the website still says the item is in Stock and they didn't made it Out of Stock. Its kind of tactic to make people to order and detect the funds and holding the customer. They dont either pay attention to our complaints. If they are genuine they should have made that item Out of Stock and address us. Kindly help.