HP India Complaints & Reviews

Sir
I have purchased a laptop (Hp pav x360 convert 13-u135tu) in the month of january'2017. The laptop started giving the following problem in the month of october'2017
(A) the touch screen was not working.
(B) the laptop was abruptly getting shut down/restarting with noise.

The matter was informed to the hp people through their help line nos. How ever the services extended by the hp people are not satisfactory. You can realize the same if you look into the incidents which is mentioned below chronologically.
(A) complaint registered through their helpline no. On 28.10.2017, to which they have assured their service personnel to visit on 05.11.2017.
(B) in spite of the commitment, their service representative turned up only on 10.10.2017. But he could not attend the problem. Rather the problem aggravate further (The laptop is not getting on). As per the service personnel, the defect is with the cooling fan & touch screen and the same shall be replaced within a week.
(C) however till 29.10.2017, there is no response from the hp side.
It is important here to mention that, the product is under warranty with extended warranty up to 01.10.2010. Looking into the above, it is felt that the hp is not bothered about their customer.
Hence we request you to take up the matter with hp and find out a solution at the earliest.

I had given my hp laptop (Mode:g-6/2320cx) to a service centre on 18th october at kottayam in kerala. I regret to inform you that they have not responded to my queries and they have not given me the laptop back after one week that is 25th of october. They had agreed to repair my laptop and gives it back by 25 th october. Bitut they had adopted a passive response to my complaint regarding laptop. Is very important for me to get the laptop at the earliest as i have an exam coming up for which i require this laptop. I hope action would be taken to repair my laptop at the earliest.

Hello consumer forum,

I have booked a hp active pen with app launch on 28/09/2017, order no.[protected]. The product was supposed to get delivered in 14 days. The payment was made online thru credit card. Today is 28/10/2017 and still the product is not delivered to me. I have been calling regularly to hp store support toll free no. [protected] and they say that it is still under process.

I am really fedup of the service and when i ask for cancellation of the order they say that please wait for 2-3 days more you will get the product.

Can you please help regarding the issue.

Regards,
Rishi khanna

Sir my laptop is 503tx serial number:cnd646cfqx case number:[protected]
I taken laptop on 10/7/2017 and 2nd day my laptop power button is not working it taking so much time to on its defictive piece i think ibm facing so much problem and some times my automatically li z disk is coming and my laptop is slow and it's not working like i5 so pls and yr engineer is not doing anything just coming and telling no problem b ut i m facing so much problem he suggest fromat 8 time only saying format laptop and he change keyboard so he taken all stickers and saying not having sticker pls check my laptop and replacment 3 month and many more prblm are
My no. [protected]

Dear sir,
We have a laserjet printer m1136 mfp, serial no cnj8f8xbfh at bhadrak, odisha.. The printer is not working and we tried to contact balasore, odisha, service centre from contact no of google but the number was not reachable. Then we contacted with state incharge hp and contacted with a lady of balasore who has neither given us her contact number nor contacted us. After waiting for a month we again tried to contact through state head and contacted mr biswajit. He promised us to send his engineer but did not. After repeated reminders he sent an engineer and he could not corrected the fault but took his charge of rs 1000/ on 25 th. We sent our mail id to mr biswajit, who promised us to send quotations of repair but till date we have not received it. Also the printer's paper lifting problem claimed to be rectified by engineer also exists. When we asked about the same to mr biswajit he charged us in loud voice.
Very sorry to sorry we are highly unsatisfied with your customer service

Dear sir / madam,

Name :sachin tiwari

I purchase hp laserjet mfp m129 - m134 printer. Sir vo mera printer
Kharab ho gaya hai or abhi printer warranty mai bhi hai... To repair
Karne ke liye kisi ko bhej dijiye printer ke vajes
Mera kam ruk gaya hai... Plz kisi ko bhej dijye plz

Add:dhumal nagar rashmi park,
Waliv vasai (E)
Dist palghar 401208
Tel:[protected]
[protected]
Email id:[protected]@gmail.com

Hp india complaint status update [id: 1739526]

Please refer the above complaint no. Now it is 12th day the complaint was lodged. However, problem of the defective computer mouse has not yet resolved. Would you like to give some definite day/time by which mouse problem of the computer will be solved. We really regret by having purchased computer of your brand from your authorized dealer m/s reliance digital. Await your response soon please.

Jal vayu vihar sector a

Dear sir
I baught a printer hp deskjet gt 5810 on dated 14 february 2017. it has some technical problem. i call hp support for repair on 12 june 2017. my case ID is [protected] and Service Order BJVV2321-01 // 2-TPBT-3. but no any action as yet. i call again and again. i get a mail that a technician come here for repaire. but nobady came her as yet after four months

I had complained about of charging issue of my laptaop model no :- hp notebook - 15ac119tx having case no. [protected] on date 03/09/2017.
Hp engineers visited 5-6 times they all have their own story about the issue and and without solving my issues they close the ticket on 26/09/2017. When i got mail about of closing case without resolving issues i called to hp customer care and they lied to me that case is closed from hp but not from vendor. They close the ticket once they handled the the case to vendor and currently there is holiday so, they will contact me after their holiday. But i don't get any call so, again i called them to know about my status about my complain. Now, they are saying your ticket has been closed so you have to register the complains again to hp customer care and and i did it but due their portal problem they were not able to register the complain so, finally i register the complains again on 09/10/2017 having case no. [protected].

During visit of engineer they broke some internal parts as well.
So, please do the needful.

Thanks,

Nishant kumar
+91 [protected]

Hi,

This is in reference to the trailing mail, i had called the customer support regarding problem in my hp printer that was purchased in the month of may 2017. I was assured of a visit by the concerned person by the team, however i am extremely surprised and disappointed to see the below mail and the fact that this issue has been closed without any action or visit from the hp representative. As a matter of fact this issue has been closed within few minutes of the matter being reported

Request you to kindly look into this matter and arrange for a visit by your team for resolution of the matter. Please note this matter is not closed

Complaint no. - [protected]
Caseid - bldy1148

This is so unfortunate that i have to raise a complaint here. We have contacted hp customer care several times to get our hp printer issue solved. We have an hp laserjet cp 1025 printer which we bought 3 to 4 months ago. It started throwing out sticky color paste on the paper whenever we take printouts. We reported this to hp service center near by. They came and did something and said its fixed after couple of days we noticed the issue is still there. After that we started calling the customer care to get it fixed. Unfortunately no one has called us back yet. Is this hp standard. We will have to throw this away and go for other brand for all our offices. I expect a call back on this issue: the issue details are here:

Dear mr/ms kv,
Thank you for contacting hp for your service request. This email confirms your request for service and the details are below.
Your request is being worked on under case number [protected].
Status: case is generated and in progress
Do not reply to this email. It is sent from an unmonitored automatic service. See below for contact information.
Product description: hp laserjet pro cp1025 color printer
Product number: cf346a
Serial number: cnnf1x49222
Case subject: pq issue
Portal case url: n/a

For additional support please go to www.hp.com and select your product or support option.

Yours sincerely,
Hp

Hi,
I had ordered a product order i d:[protected] on aug 15 2017. At the time of booking, it shown that, the product will be delivered with 7 days. I had waited for one month. Meanwhile i called several times to the customer care. On sep 9 2017 the delivery department told me that they have no idea about when can they deliver. Upon hearing these, i cancelled that product on same day. Waited another month and still waiting for the refund. Every time on calling customer care, they are giving fake assurance. Since i purchased through the credit card. Am losing extra money through interest, gst etc without getting the product. This is the worst experience i ever had from a online shopping store. These shows your value to a customer.

Laptop purchased on 03.09.2017. Issues faced withen 2-3 days o[censored]se.
Company service centers tried resolving by installing updates/drivers and system restore after this they registered a case id on 14th sept. After regular follow up no solution provided by the company & service centers. They service center and company representative have just been delaying the

I visited the hp distributor at koramangala 8th block, bangalore, india, (Kbm. [protected]@gmail.com) on 13 feb 2017 to purchase a laptop. At the same time, i ordered a bluetooth speaker and i paid for this rs. 1800 in advance as the distributor suggested to do that. The item was not in stock at that moment, and the distributor promised to deliver it after few days. However, i did not receive the product yet. Many times i called the distributor to refund money back or deliver the product. Even i visited your shop many time. The guys who present there to handle the customer, always told me to talk with their owner of the shop. However, i gave the money to them. If they cannot refund the money, how do they have the right to take the money? These incidents are very much unexpected from the hp, a world leading company.

In october 2017, when i informed the distributor that i am going to complain hp, they immediately reply that we will refund the money within 2 days. However, that was a false promise as they did not perform that yet.

I would like to request you to look into this matter. Otherwise, this distributor will continue to repeat the business to many customers.

Thanks,
Durga prasad sahoo
India
Dpsahoo. [protected]@gmail.com

I was purchase hp pavillion 624tx on 5. August.2017. It is not working properly, its scree n became black for 10-15 seconds, i think ram is not working properly. Your products are very poor, dell is much better than hp. Please listen my complaint nd get an action on this, otherwise i go to consumer court and case a file on hp.
Thanks.
Damanjot singh dhanju
[protected]

I had bought black ink for my printer gt 5820 on 26th september 2017. I received dipatched sms for order number[protected]. It was not delivered inspite of me completing my payment. Please look in the matter as my printer has become unusable. If not atleast show the courtesy to return my money.
Did not expect such pathetic customer service from prestigious company like hp.

I purchased a hp notebook 15-ay017tu. After 3days screen slightly broken. I asked for screen replacement. They sent a quote i deposited in their account. No one has responded for my complaint for 20days. Now they are saying that the quotation has been sent for the service engineer services not for the screen. It did not bothering me no one is responding my complaints. Just i need screen repaired. No one has responded my complaint...

The keypad of my laptop had an issue and i gave it to the iqor centre in jayanagar, bengaluru on 29th august. They confirmed that the same had to be replaced (I had almost expected this) and told me the process would be that i would get a quote for the same within 3 days, and after confirming the same over mail and making the payment, i would be able to get the laptop within another 3 days to max 1 week.

In the first place, it took nothing less than 5-6 calls from me to just get a quote, after a week at that. After confirming the same and making the payment immediately on 4th september, there was no update for a very long time. Finally, after not receiving any response for my calls, i dropped into the centre itself and told them that i needed the laptop urgently since i was going onsite in less than a week, they pleaded saying that it was a 1% case where the part received was defective and they had placed another order. Long story cut short, the lies still go on and i am yet to even receive a call, or a response to my call/ mail, let alone have my laptop back.

My husband even visited the centre thrice, but to no avail.

Work order number: wo[protected]

• purchased one all in one pavilion desktop pc from hp on 10th october 2016.
Details-desktop part/model no : hp pav 23-q141in aio pc india, serial no: 8cc6240hxs.
From very beginning a black dark spot was visible on top right corner of the screen which keeps on changing its size.
• in august 2017, all of sudden display crashed while working with ms word file. Message displayed was “application has blocked from accessing graphics hardware". After that desktop was not getting started and i took the help of customer support team and rectified the problem. This type of problem i faced in june month also and at that time also i sent one mail on june 30, 2017.
• during discussion with customer technical team of hp in august 2017 i informed them about black dark spot coming on top right corner of the screen. On their request i sent few photographs of the screen. After seeing the photographs, a complaint (No. [protected]) was lodged by customer team on 02 september 2017 and i was told that case is being referred to dealer/support team in mumbai and led screen will be replaced.
• after receiving your mail, i contacted your dealer in mumbai where i was told that lcd screen is not available in mumbai and the order has been given and it is yet to come from bangalore.
• nearly after 15 days, on 16 september, one hp technician came to my flat along with lcd/led screen. After checking the system he opened the desktop to replace the screen. After opening hp representative informed that mother board is also not working and during that process two connecting wires were also damaged. But prior to opening of desktop my system was running perfectly alright except that spot on the screen. It was advised by hp team to get the lcd screen replaced. Now after opening of the instrument, mother board stopped working which is the very important hardware of the system. Also few connecting wires were damaged. At that time i have shown concern about this and requested hp to replace the complete system by sending mail.
• after 2-3 days motherboard came and same was replaced by hp engineer. Lcd/led screen could not be replaced since connecting wires were not matching (Initial screen make was samsung and new was lg) and that was not checked by the technician at that time opening the instrument first time. At that time it was planned that screen will be replaced only after getting connecting wire. System was however assembled with old screen and run hardly for one day. Windows (O/s) again crashed.
• new screen was fitted after getting connecting wire after 10-12 days (Me was also not in town for 5-6 days in september end) but system (Windows) could not be started even after taking help from customer team twice. By replacing screen, display problem was resolved completely and i was told to purchase recovery cds from hp which i accepted and paid hp the required amount.in the meantime a single cd demonstration version of window 10 was installed in my computer. This was also crashed in 1-2 days.
• recovery cds were received nearly 10 days back but despite of three attempts from customer team (Online technical support) windows could not be installed. Case was again transferred to technical team of mumbai and service engineer visited my house but problem remain the same. Since last 6-7 days no response is coming from hp customer care. No one is lifting the phone and neither am i being informed for next course of action. My system is lying dead.

My complaint no [protected] and[protected] are yet to be resolved and very poor response is coming from hp customer team. Many times they are not lifting the phone and at present i really not have any clue what they are doing. My system is not working since first week of september 2017 and nearly 50 days have passed and your team could not diagnose the problem properly. System when stopped working was under original warranty period and today also it is under extended warranty period. I spent nearly rs 75 to 80 thousand for a good system but your poor service has really frustrated me.
I request you to resolve the issue at the earliest either by reolacing the whole unit or rectifying the fault.
T. Pranjali

Hi,
My desktop hp prodesk 400 g1 desktop mini pc, dose not start and had raised couple of tickets to resolve it, got call from bangalore saying service man will be sent for onsite inspection on oct 10th, haven't heard anything after that. Again on oct 15th had chat with customer spoc, and he assured this time service will be provide asap and raised new ticket and have not heard anything yet or nobody showed up to check the pc.
Here are the ticket lists, some are closed already without any reason.
Case number [protected]
Hp reference number: [protected]
Case number [protected]
Hp reference number: [protected]
Case number [protected].
Case number [protected].
Case number [protected].