HP India Complaints & Reviews

Today ie date 04 oct 2017 my laptop could not "got shutdown" and same operation of switching down "forcefully" was applied which was been done since purchase of the laptop till feb 17 when your company has replaced harddisk and processor fan.

2. At that time i have suggested that please replace the unit with new one but your executives supriya mazumder, case manager
India customer relations have not accepted my proposal and now it is again due to which difficulty is faced by me, since purchase the value for my money is still zero because of which the services of your "below grade" laptop i have purchased.

3. Now the time has come to take some action in due courses my advocate will be contacting you and my ca along with my family doctor and all other associated usa and indian autorities will study the case and will file a case against your company for making a par below rated laptop which since day 1 is created so much of problems disturbing the mental and physical peace of a vauable customer like me and have disturbed how many in india and abroad.

4. I will appeal to all valuable customer think 1000 times before buying hp product on this earth wheather in india or abroad.

Atul kulkarni
[protected]

Sir,
Product it[protected] has not delivered to me. Whereas fedex tracking id no.[protected] is showing that product has been delivered to mr. Prashant. I contacted fedex official in varanasi and they replied that product has been back dispatched to mumbai to savex who has given packet to fedex.
It is very harassing that product not received by my and fedex tracking detail provided by your side is showing that product has been delivered.
Kindly take necessary action regarding it so that i get my product earliest. And also please give me reply for my satisfication.
With regards
Bhanu pratap munjal

Brought all in one desktop from reliance digital store, hrbr layout, kalyananagar, bangalore on 15th of october 2017, it was checked at store after billing, we had taken home and connected and we switched on and it worked.. And we switched off, as the service person at your place mentioned of copying the system recovery file to 16-gb pen-drive, we where upset on saying this itself, if we had known that there would be no cd provided for operating system we would have not purchased the system at all* pls. Inform the customer about this before the purchase billing, so that customer is clear. And he said for copying the system recovery it will take minimum 2:30 to 3 hours and it will be charged rs. 500/- + pen-drive cost*
On hearing this i was upset, as the billing was done they said it cannot be canceled for re-fund* because i would have taken re-fund rather than this pain, we talk about tech-knowledge, but it is only fooling the customer's*
*we had taken home the all in one hp desktop (Headache) we took home saying, we will copy the system recovery at our home, but we didn't do any thing, as we had some other priority, but we checked after connecting the plug power point and so it was switching on at home on 15th night. Later due to some emergency we had to leave to our native and when we came back saturday 4th november and on sunday 5th november we tried to switch on the computer it was not responding* it was showing hardware not there*
So tell me as customer what i need to do to get the problem shorted out... I am asking for a replacement o[censored]nit*

Dear sir,
I had purchased hp laptop 15-ab125ax and its sl. No. Is 5cd5332qf7.

It is requested to please help me in solving the following problem in the above laptop.

When i try to download the updates and install it, an update i. E. "feature update to windows 10, version 1703", also gets downloaded alongwith other updates.

At the time of installing the updates, all other downloads installs successfully except above named update and on the screen following message is showing :-

"some apps need to be uninstalled.
These programs need to be uninstalled because they are not compitable with the update.
* hp pavilion notebook - bios needs to be upgraded before you can upgrade to windows 10.
Uninstall and continue".

When i click on the above link i. E. "uninstall and continue", the following message is showing on the screen :-

"we could not uninstall these apps.
You will need to remove these apps yourself, and then select refresh.
These programs need to be uninstalled because they are not compatible with the update.
* hp pavilion notebook - bios needs to be upgraded before you can upgrade to windows 10.
Refresh"

When i click on the "refresh" button, nothing happens.

Again, during the next time also, the same things happens and the same messages appears on the screen.

It is requested to please help me in solving the above problem so that all the updates could be downloaded and installed successfully.

Thanking you,

I have lodged complaint regarding the replacement of my battery laptop dated 26/10/2017 with complaint number [protected].in spite of our repeated telephonic, and emails proper action is yet to be taken from hp side. My laptop is under warranty. Request you to pls look into the matter and take necessary action on most urgent basis. Screenshot of the complaint attached for your ready reference.

Sir i was registered for warranty extend and i also paid onlie 1999 but sir my warranty note extended
And sir iew claim status

Registration details


Sid


[protected]


Registration date


Jun 17 2016

Redemption code


90189865


Name


Shishupal kumar

Address


House-375, po-sohana near furniture market, lakhanaur s a s nagar

City


Mohali


Company name


State


Punjab


Mobile no


[protected]


Zipcode


160055


Emailid


[protected]@gmail.com


Product details

Product name


Pavilion ab/al/an/au/aw/bc series (Graphics models with windows)


Product model


Hp pavilion notebook 15-ab516tx

Product serial no


5cd6204hvt


Product part no


T0z59pa

Purchase date


13 jun 16

Claim details

Document receipt date


Jun 18 2016


Order confirmation mail date


June 17 201

Payment receipt date


Jun 18 2016


Claim validation status


Approved

Payment mode


Online


Claim validation date


Jun 18 2016

Amout paid


1999.00


Validation mail date


21/06/2016 00:00:00

Claim remarks


Dear customer, your claim has been approved, and your claimed offer/s will be emailed/dispatched within due date as mentioned under terms of the offer.

Important remarks (If any)


Offer details

Offername


Giftname


Redemption due by


Date of dispatch


Awbno


Mode of dispatch


Delivery status


Column1


Deliveryremarks

Column6 : o3.1


Hp external 1tb hdd


Jul 18 2016


Jun 30 2016


[protected]


Blue dart


Delivered


Jul 2 2016


Shishupal kumar

My laptop mic is not working properly. Sometimes after removing earphones, the mic stops working and sometimes when the earphones are connected then also the same problem occurs. Few days back i registered the same problem and got a dealing from hp too, but still the problem is there. Recently i have updated my bios but still problem is not resolved. Here are the details of my laptop.

Model number: hp pavilion notebook 15-ab516tx
Product id t0z596a#acj
Serial number : 5cd6127j8k

My laptop is still in warranty period.
Please resolve it as soon as possible.

Regards,
Aman rani
Contact no. [protected]

My laptop is not is not being on. The charge indication is also not being shown while charging. The power is not on and the charging is not done. Pressing the power button shows a charge indication, but after few seconds the charge indicator gets offed. After 4 days of bringing it from the showroom, it is not being on from the 5th day. Please help me in fixing the problem.

Why on this earth u make such ### products???when my probook was few days old it was slow like hell, took assistance o[censored]r support they made me to do ### things evryday like rebooting, , updates etc etc, , days passed i never feel like using this ### product because its hell slow, , i dnt know about ur other products but this one has really made me mad, , how can u cheat people by making these ugly things????

Dear sir,

Subject : request to cancel give it up subsudy

My name is c. Rukmini i reside at # 1349, pld bank road, ward no 28, ijoor, ramanagara : 562159
As i come from middle class family and my income is less than 2, 00, 000/-pa. Unfortunately we have selected wrong option and it has taken give up subsidy, hence kindly request you to cancel it.
Hp gas consumer no : 646900
Gas agency name : sri devi enterprise
Gas contact no : [protected]
Customer contact : [protected]

Hello sir/madam,

I neeraj aggarwal, brought a hp laptop on 23rd october 2014. It has extended warranty of 3yrs and accidental warranty. The product serial number is cnd4348fpx. I have availed the accidental damage from the company thrice in first 1 and half year and at the same time i confirmed the customer care executive that how much accidental warranty i have, he said 3 complete years.

From the last 3-4 months, i had some issues with my laptops like microsd port not working, usb port not working, dvd drive not working. Otherwise my laptop was running perfectly alright.

I had finally lodged a complaint on 19th september 2017 to hp customer service after a serial of attempts for 1 month. After that the service executive came onsite on 6th october 2017. He assessed that there is issue with the mother board and need to be changed. Then while checking other things he found an irrelevant thing that the plastic covering of audio port is half missing. He said better to take opportunities of adp rather a normal warranty. After assembling the laptop there were some shaking and linings in the screens. I asked how it happened he checked it many times but failed to fix it.. Finally he changed the primary slot of ram to secondary slot and when i asked what happened with primary slot he said not to worry there is some dust it wil be alright after complete service.

Then i was waiting for 2-3 days for there reply when they said your laptop is not under adp scheme

When i had word with the supervisor of hp mr. Manish and mr. Sandeep,
They assured me that they wil have to fix the laptop within a day and also asked a favour from me to give laptop to the service centre and they wil give it within a day. I gave the laptop there, they did the formalities and asked me to leave.
When i left after an hour they called me to come again to fill the adp form. I had to travel for 1 hours to reach the service centre again. I said i dnt know how it happened they said write anything. Dont worry you will get it. I wrote some story in that. And after 2 days they said its not under adp scheme.

After that again on 23rd october i lodged complaint in hp customer care and told everything. They said sir they have done definitely wrong to you and you wil definitely get the laptop repaired and appointed an executive who came on 25th i guess and asked me to do it again in adp. He said the things will be processed this time for sure.
Then i had word with there service centre manager mr. Mukesh. He also asked me to fill the adp form and to put whatever i like in the cause of accident like fall and etc. He assured me this time i will definitely get the adp. As he said that if my normal warranty is converted into adp then my laptop must have adp otherwise it cannot be converted

I follow his advice again and filled wrong information.

But still again they said adp is not in my laptop.

The hp india, customer care, service centre all are misguiding me. And harrassed me a lot. I have many of the recordings and videos and will share it once required

I want to file a case against them and also to raise for compensation for the mental and physical harrassment they offered.

Your sincerely,
Neeraj aggarwal

This is obc bank dhanauri distt jind haryana 126116 mob [protected]
Sr no vnc3h10529
The printer is hardly 2 months old and stop working now. We are requesting you to send a expert technician to resolve our problem so that we can work properly.
Thanking you
Regards
Oriental bank of commerce
B/o dhanauri
Distt jind 126116
Haryana
Mob [protected]

I rubal gupta purchased a new laptop (Hp notebook -15-bs576tx) from hp online store. I called to customer care and one guy helped me to buy the laptop. His name is ayush saini and he cheated with me. He has given defected to me. So i have three query related this thing.

1- at the time of buying the laptop, ayush confirmed me that this laptop has support for ubuntu and we can install the ubuntu. He took one day to confirm for this and i dont know what confirmed. He confirmed that the we can install the ubuntu easily in this model now i am not able to install the ubuntu in laptop. I checked on service centre and he told that we can not install ubuntu in the laptop and now even we can not install windows7, windows8, windows8.1 and only windows10 can install in the laptop. Windows 10 is not suitable for me. I need ubuntu for my work so he cheated with me.

2 - at the time of buying the laptop, i select emi option (No emi cost). I used hdfc card. Now i am checking that my statment has full one time payment and i talk with hdfc customer care and he told that hp has not tell anything about emi so please help me for this, i am able to pay in one time and also for this he cheated with me.

3 - i select also 2 year extended warranty, one link i had provided from ayush and i selec this link after that i did payment. I dont have any proof for extended warranty and i called to ayush, he told me that you will got the email for warranty in 15 days and till now i did not get any mail. I have bought the laptop 2 months back also for smae he cheated with me

And now i call then he does not attned the call. He is a fraud guy.
Hp is known for its product and even after sale services bt both is becoming worst. I dont recommend to purchase the product of hp go for any other brand other than this just fed with this laptop biggest mistake to purchase the laptop of hp.

And i have raised the ticket and my case number.
Case number : [protected]

Please help me for this and resolve my query as soon as possible.

Regards,
Rubal

I have purchased a cartridge 802 colour small. The price of the cartridge which is imported oct 16 is shown as rs. 906/- (Inclusive of all taxes). The price now is shown as rs. 1288/ — (Inclusive of all taxes), revised mrp with gst. I would like to know the following details:
1. What is the gst rates on cartridges.
2. The price of rs. 906/- is already inclusive of the customs duty and the vat payable at that point of time, i. E., inclusive of the vat payable by the dealer also, so why is there an increase of rs.382/- on mrp which is much higher than the maximum gst of 28%, even if we take the gst to be on mrp, which is not the case.
Request that i may kindly be replied to within the shortest period.

Dear hp team,

This is to inform you that your customer services experience is very bad, many time i had called your customer team for under warranty fault rectification of desktop (Complaint no.[protected], dt.06/10/17) but there is no resolution from your side and till now i have not received any revert call from your side, yesterday i called again and your customer executive mr. Abhishek on 31st oct 2017 & he was disconnecting my call on putting hold for long period. This is too much irritating.

Why your customer executive disconnecting mid of call, why there is no resolution till now, want resolution asap.

Fist-fall you should check my all call records and listen all call recordings, i called your team by below number's. Please take action against your executive who was disconnecting my calls.

Hopefully my issue will be resolve from your side,

Thank's & regards
Sambhoo nath mukherjee
N. Railway workshop,
Alambagh, lucknow
Mobile no :- [protected]

Dear hp team,

This is to inform you that your customer services experience is very bad, many time i had called your customer team for warranty extend but there is no resolution from your side and i already dropped a mail on your services team mail id in ([protected]@redemptionsupport.com) by ([protected]@gmail.com) mail id, but till now i have not received any revert and call from your side, today i called again and your customer executive was disconnecting my call on my this no ([protected]), why your customer executive disconnecting mid of call, why there is no resolution till now, want resolution asap.

Fist-fall you should check my all call records and listen all call recordings, i called your team by below number's - ([protected], [protected], [protected]), then take action against your executive who was disconnecting my call today,

This is also inform you that i purchased your hp laptop (Hp notebook - 15 ay566tu) product serial number* - cnd7143lmg, product part code* - 1pl59pa, on 21st oct'17 i want to extend warranty of my laptop in 999 - 2 year additional warranty so pls do the needful asap, if you not able to resolve my issue then i will be return my laptop.

Hopefully my issue will be resolve from your side,

Thank's & regards
Kamal singh
Mobile no :- [protected]

Mera hp printers modles 2132 series ka hai. Aur o abhi tak to sahi chal raha tha lekin kal se ye pata nahi kyoun cartage accept nahi kar raha hai.
Ink dalkar 2bara lagaye lekin usko jo light hai resume button, colour indicate light. Black indicate light. Ye band hi nahi hota hai pahle to ye light jalta to tha lekin ruka rahta tha ab to bliking kar raha hai.
Agar iska koi solution to bataye please
I am waiting.

My name is ankit raj & my no. [protected]. As per the company recrd my details is name : prabhat mishra, mob : [protected].
I made a complaint to the i. E. My laptop is nt working in month of january, jst after 20 days of purchasing. Their engineer came inspected the laptop. They said that its mother board is damage so they replaced it bt then also my laptop dont started. So he said that ram is also damaged. He told that he will come next and repalce the ram. And the he took the snap of the ram. Bt next time he came he told me that the serial number of the is nt listed in companies record. So he cant cahnge the ram. I have to pay the amount for the ram. Then he will change it. I made complaint with company many time. Bt all the they repetead the same. Still my laptop is nt serviced it is kept. Kindly help me regarding this.

I registered a complaint regarding my hp laptop with reference number [protected]. My laptop has adisplay problem and i gave it to the hp service centre. They told that my laptop's display ct number and product number is not matching. So they can't repair it. So i called in the toll free number and reported the problem. But they also told that the problem with my laptop can't be resolved. So i am forced to write this mail. I need a positive reply for this. I spend inr 40000 for buying this laptop. My laptop's warranty is not finished. So hp authority have the responsibility to repair my laptop. If i didn't get a positive reply for this. I am going to register a complaint in consumer court if i didnt get a positive report.

Case id: [protected]

I have registered this case about 25 days before for keyboard spacebar not functioning, after online testing, case referred to iqor service, laxmi nagar delhi to replacement o[censored]ppercase but service provider refuse to do this reason the parts is not matching with laptop serial number.

I don't know this technical things. What i want to say i have purchased this laptop from just 15th month before and first time we face problem after purchase. My laptop is under warranty for three years.
The product is never open for any reason so far. It is open first time after purchase by hp service engineer for this oroblem so if parts is mismatch internally than it is manufacturing fault. How can it suppose to be we go for another means under warranty.
Since suffering a lot day to day business with our personel laptop, therefore i request ur intervation to solve my problem and pls. Give necessary approval to replace parts.
Thanks
Zeeshan adeen