[Resolved]  HP India — Hp laptop model 15-g010dx rev 22cd-100 s no cnd4207dvx

Address:641002

Product registered online in the name of K Ganesan [protected]@yahoo.co.in Mobile [protected]

Window 10 OS not recognising Keyborad or Wifi and hence they are ineffective when switchinh ON
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Aug 6, 2021
Complaint marked as Resolved 
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LapTop OS not recognising Inbuilt keyborad and WiFi
They are ineffective
Hi Kalyanasundaram Ganesan,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.
Please download and install Wi-Fi adapter driver at following link: http://ftp.hp.com/pub/softpaq/sp[protected]/sp71815.exe.
For your keyboard, please download and install HP System Event Utility at http://ftp.hp.com/pub/softpaq/sp[protected]/sp73248.exe
For your keyboard issue, please uninstall all keyboard related device and then reboot your computer to see if your computer could pick up the keyboard again.

I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
For your keyboard issue, please uninstall all keyboard related device in "device manager" and then reboot your computer to see if your computer could pick up the keyboard again.

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