HP India Complaints & Reviews

Our delivery has been delaying for last 4 month and concern authority (shaktitraders ) said it is because of delay in supply by company my customer no. is 660549 h-16/120 tank road Karl bag please solve my problem as soon as possible

This mail is regarding the desktop problems at RAJSHREE MEDICAL RESEARCH INSTITUTE, BAREILLY .U.P. INDIA.

The faulty systems serial nos are given blow.

Model no:- HP280GI BASE MODEL (C.P.U)

S/NO.
1. INA452YQV0
2. INA452YQ8B
3. INA452YQ95
4. INA452YQ94
5. INA452YQBD

TFT MODEL NO. :- G9W86AA

S/NOS.

1. 3CQ44312Q9T
2. 3CQ4431WY6
3. 3CQ4431WYM
4. 3CQ4431WVD


You are kindly requested to resolve above systems problem asap.

Hello HP,

I had bought one HP Laptop on 23rd Feb, 2016 and very next day i report the issue to service center that there is HDD noise in this and asked for refund it but there response is so idiotic in such highly competitive environment and refused for refund and now i have go via consumer court to process further.

Dear Sir/Madam,
This is brought to your kind notice that I purchased a new laptop model-HP Pavilion Ab 522tx from Bhagwati Computers, Pathankot in 27-feb. But the flip rubber on right side of cover lid is missing. You are requested to look into this and get it fixed immediately. The screen shot is attached herewith.

My Laptop is under extended warranty.

On 27th Jan 2016 while watching movie on laptop my laptop got off automatically. I think I was due to low charging. So I had connect the charge but still my laptop was not on. So next day I had registered the complain that my laptop got off automatically and even not taking charging. Next day engineer came and checked after that he found that mother board was burned due to moisture. He said MB need to replaced if it is under warranty then New part will come then we replace the mother board.

On 18th Feb 2016 after may follow up I had mailed to HP for case [protected] I Had registered for my laptop saying that my laptop is not repaired till now.

Then I come to know that they are not considering my case under warranty. I have to pay for the mother board.

I had explained the issue but they are not accepting that it has been caused due faulty parts.

When I have not done any think so why should I pay for the mistake of the other.

Below the mail conversation till now

Case I'd [protected]
Inbox
x

Singhal, Saurabh
AttachmentsFeb 25 (5 days ago)

to me, Raj, amit.dogra, Pravin, A
Dear Mr Neeraj,

Thank you for contacting us for support call with case ID : [protected] .

With reference to above case ID, we would like to inform you that our service representative visited to diagnose & repair the product.

During the visit, it was found that the defect of the part (Mb ) is found to be due to unintentional damage., As per HP limited Warranty statement, the standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.

However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to your acknowledgement to share the quotation at earliest.

If you find any discrepancy with the information shared above, request you to please get in touch with me . I will be happy to assist you


Thanks & Regards
Saurabh Singhal
Partner Account Manager (PPS CSS India)
[protected]@hp.com/M +91 [protected]
Blg no-02, DLF Cyber Green 1st to5th Floors, Tower D and E, DLF Cyber City, Phase III Gurgaon -122002, Haryana India
HP Slate VoiceTab
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India, which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: Singhal, Saurabh
Sent: Thursday, February 25, 2016 7:45 AM
To: 'Neeraj Rajoria'
Cc: Raj Kumar ; amit.[protected]@iqor.com
Subject: RE: Case I'd [protected]

Dear Mr Neeraj
Thanks for contacting us !
Pls share suitable time for discussion to have this resolved on priority


Thanks & Regards
Saurabh Singhal
Partner Account Manager (PPS CSS India)
[protected]@hp.com/M +91 [protected]
Blg no-02, DLF Cyber Green 1st to5th Floors, Tower D and E, DLF Cyber City, Phase III Gurgaon -122002, Haryana India
HP Slate VoiceTab
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India, which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: Neeraj Rajoria [mailto:neeraj.[protected]@lafarge.com]
Sent: Wednesday, February 24, 2016 10:19 PM
To: Pravin Kumar
Cc: shashank.[protected]@iqor.com; Abhishek Raghuvanshi ; Raj Kumar ; Kumar, Manjit ; amit.[protected]@iqor.com; Singhal, Saurabh ; Norat Kumawat
Subject: RE: Case I'd [protected]

Now I will log the compliment to consumer court.

On 24 Feb 2016 9:17 pm, "Neeraj Rajoria" wrote:
No dont say that i dont want repair I told him that i dont want to repair on my cos want replacement. Pls dont close this call. I will take this issue to higher authority of HP. When i have not done any this why should i bear the cost pf damage done to laptop and it is under warranty. Pls dont close the case id pls keep it open

On 24 Feb 2016 8:59 pm, "Pravin Kumar" wrote:
Dear Mr. Neeraj,
Thank you for contacting us.
Being our valued customer, we are committed to provide you the best in class support experience.

As discussed with Mr. Amit dogra, now your are not ready for repair so we are closing this case.

Thank you for providing us an opportunity to serve you.


Level I
Level II
Level III

Jabil Branch Manager
Jabil Regional Manager
HP Service Manager
Name
Amit Dogra
Raj Kumar
Saurabh Singhal
Phone
[protected]
[protected]
[protected]
Email
Amit.[protected]@iqor.com
Raj.[protected]@iqor.com
[protected]@hp.com


Warm Regards,
Pravin Kumar
iQor Aftermarket Services (formerly Jabil Global Services)
Vatika City Point, Ground Floor, MG Road, Gurgaon,
Email Id :-Pravin.[protected]@iqor.com
Contact # +91 [protected]
In Case of any feedback / not Satisfied with my Response. You may contact to my manager Mr. Amit Dogra ([protected], Amit.[protected]@iqor.com )
HP ( [protected]@ hp.com)


From: Neeraj Rajoria [mailto:neeraj.[protected]@lafarge.com]
Sent: Sunday, February 21, 2016 1:15 PM
To: Pravin Kumar
Cc: shashank.[protected]@iqor.com; amit.[protected]@iqor.com; Abhishek Raghuvanshi; Singhal, Saurabh; Raj Kumar; Norat Kumawat; Kumar, Manjit
Subject: Re: Case I'd [protected]

Dear Mr. Pravin,

I highly appreciate your efforts. But I would like to say that we(Lafarge India Pvt. Ltd.) are big customer of HP. And I request you to don't look this case as general case. You have seen the photographs only may be it looks like spoil due the some external harm. But I ensure you that during that period I was staying in company Guest House and I am using my laptop on daily basis and keep it in bag and my kids are also not staying with me during that period. So it is not possible in any case that some liquid will go inside accidentally. It is only due to moisture because during that time the temperature was very cold and there was fog all around.

As I already informed you that I was seeing movie in laptop and it was off automatically. I think it was due to battery. So I put the charging on. But it was not open even not showing the charging light in the right side.

So next morning I call to the customer care log the complain.

And then engineer came he checked the charge, then for checking the charging pin he opened the laptop. After opening he found the mother board got burned. He told me due to moisture mother board was got burned. We will ask the replacement as soon it will come we will replace it.

But after following up I found that HP denied to replace.

And also say if the liquid go from out side it will also damage other component.

I again request you to arrange visit of an engineer to see it again. May be it happen due to some other reason. It is under warranty and I will not pay for that.

If the damage was happened by me accidentally then definitely I will bare the cost of damage.

But when it is not my fault then why should I may and laptop was in extended warranty. If you will not provide the replacement then I will take this matter to the consumer court.

Looking forward for your support.

Thanks & Regards,

Neeraj RAJORIA
Sr. Executive - HR
Human Resource - Department
Lafarge India Pvt. Ltd, Plot No. 52, Batra House, Sector - 32, Gurgaon, Haryana - 122 001.
Cellular:+91 [protected]
Email: neeraj.[protected]@lafarge.com | Website: www.lafarge.in

Be Positive ... See Positive...


On Sat, Feb 20, 2016 at 4:44 PM, Pravin Kumar wrote:
Dear Mr. Neeraj,

Thank you for contacting us for support call with case ID : [protected]

With reference to above case ID, we would like to inform you that our service representative visited to diagnose & repair the product.

During the visit, it was found that the defect of the part Mother board was not due to functional failure but was caused by inappropriate usage of the product

As per HP limited Warranty statement, the standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.

However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to your acknowledgement to share the quotation at earliest.

If you find any discrepancy with the information shared above, request you to please get in touch with me. I will be happy to assist you.

Meanwhile for your convenience I am sharing escalation matrix for you to reach us anytime.


Level I
Level II
Level III

Jabil Branch Manager
Jabil Regional Manager
HP Service Manager
Name
Amit Dogra
Raj Kumar
Saurabh Singhal
Phone
[protected]
[protected]
[protected]
Email
Amit.[protected]@iqor.com
Raj.[protected]@iqor.com
[protected]@hp.com


Warm Regards,
Pravin Kumar
iQor Aftermarket Services (formerly Jabil Global Services)
Vatika City Point, Ground Floor, MG Road, Gurgaon,
Email Id :-Pravin.[protected]@iqor.com
Contact # +91 [protected]
In Case of any feedback / not Satisfied with my Response. You may contact to my manager Mr. Amit Dogra ([protected], Amit.[protected]@iqor.com)
HP ( [protected]@ hp.com)


From: Abhishek Raghuvanshi [mailto:abhishek.[protected]@iqor.com]
Sent: Thursday, February 18, 2016 1:11 PM
To: pravin.[protected]@iqor.com
Cc: shashank.[protected]@iqor.com; amit.[protected]@iqor.com
Subject: FW: Case I'd [protected]

Hi Pravin – please look into this as per the log notes customer unit is having liquid damage / thermal event but now customer has escalating to CSS desk .
Please confirm have you send the mail to customer also suggested you please connect with the customer and explain the warranty policy if require please involve
Pam as well .

Category:- Customer expectation (suggest, if you disagree)

Note :- Kindly update on the same email within 2 hours without any reminder. For all CSS Escalated cases, you have to reach / connect respective customer within 30 minutes of this mail. Please follow this activity without any gap.


Thanks & regards,
Abhishek Raghuvanshi
91+[protected]


From: CSS_Service Head [mailto:[protected]@hp.com]
Sent: Thursday, February 18, 2016 11:54 AM
To: AMS HP ESC
Subject: FW: Case I'd [protected]

Hi Team,

Please look into this.
[protected]-471: General-Open (jabigurgPPS) Partner Onsite

Regards
Kanchan Godiyal
cid:image001.[protected]@01D0D9A3.4AD62830
HP
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: Neeraj Rajoria [mailto:neeraj.[protected]@lafarge.com]
Sent: Thursday, February 18, 2016 11:19 AM
To: CSS_Service Head; Hpsupport_Global
Subject: Case I'd [protected]

Dear Sir,

This is very very bad to say that such a big company and service is very poor.

I Had registered the complain the my laptop got off automatically and even not taking charging. Next day I had called to customer care and engineer came and said the mother board was burned due to moisture. New part will come then we replace the mother board. And My laptop is under warranty.

Please resolve the issue other wise I will go to consumer forum.


[protected] Forwarded message[protected]
From: neeraj raj
Date: Thu, Jan 28, 2016 at 5:53 PM
Subject: Case I'd [protected]
To: [protected]@gmail.com


Disclaimer:

This email and any files transmitted with it are confidential and intended only for the use of the person to whom it is addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any files for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.


Disclaimer:

This email and any files transmitted with it are confidential and intended only for the use of the person to whom it is addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any files for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.


Disclaimer:

This email and any files transmitted with it are confidential and intended only for the use of the person to whom it is addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any files for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

2 Attachments

Preview attachment 20160128_154606.jpg
Image
20160128_154606.jpg
Preview attachment 20160128_154610.jpg
Image
20160128_154610.jpg

Product registered online in the name of K Ganesan [protected]@yahoo.co.in Mobile [protected]

Window 10 OS not recognising Keyborad or Wifi and hence they are ineffective when switchinh ON

I own a HP Envy M6 1215TX Laptop. I bought it in 2012, and since then I have been facing a lot of issues with my laptop. Now I am writing this mail only after being fed up fully and frustrated by both, the product and the service provided.

Speaking of all the hardware issues faced, below I have listed them:
WEB CAM ISSUE - MAY 2014
LCD DISPLAY ISSUE - MARCH 2015
LCD BACK PANEL ISSUE - AUGUST 2015
LCD PANEL FRAME ISSUE - AUGUST 2015
BATTERY ISSUE - AUGUST 2015
AUTOMATIC SHUTDOWN ISSUE - JANUARY 2016
MOTHERBOARD ISSUE - JANUARY 2016
LAN PORT ISSUE- FEBRUARY 2016
FAN ISSUE- FEBRUARY 2016

Now lets concentrate on the last four issues which happened in the time span of one month.


1) On Jan 22nd 2016I filed the case regarding automatic shutdown of my laptop, and after the visit of technician, problem in the motherboard was reported and the new motherboard was ordered.

2) On Jan 27th 2016 the technician visited with a new motherboard and surprisingly the new motherboard was also not working.

3) After ordering it again, the technician again visited on Jan 30th 2016 with a new motherboard and again surprisingly the new motherboard was also a faulty one. Here I would like to stress the fact that the two new motherboard which was ordered and brought by the HP(Hewlett Packard) were also faulty ones.

4) After this my laptop was taken by the service center, saying that we will again order a new motherboard ( This is the third time they are ordering).

5) After few days I got a call saying that my case was closed and a new case have been filed regarding the same.

I hope that the case was closed just to show there efficiency of working by increasing the number of cases closed and also by not letting the higher authorities know that even the new motherboards were faulty, that too for consecutively for 3 times.

6) So after a week, on Feb 8th 2016 I received my laptop.

7) After this I was not able to install my windows due to some DMI tool problem, for which the complaint was filed on Feb 11th 2016 and technician visited on Feb 12th 2016.

8) On Feb 12th 2016, within 2 hours after the windows was installed by the technician, I was not able to use my LAN port, since it was not fixed properly by the technician who repaired my motherboard when it was taken to the service center.

9) I again filed the case the very same day and after I kept on calling the customer care and reminding them to solve my problem finally today i.e. Feb 29th a technician visited, who repaired the LAN port but surprisingly FAN stopped working !!! and the technician himself stated that again it will take one week to get back to me with a new fan.

So currently I cant use my laptop, actually its been over one month that my laptop is not working.
I have lost hopes on HP. God knows, after you fix FAN, again some problem bumps up in my life making it more worse for me to survive.

I want my laptop to be replaced with a new one because I cant tolerate any more.
I hope the concerned authorities will do the needful at their earliest and if my problem is not resolved fully then I am going to file a case in the CONSUMER FORUM.

I have called customers and even had live chat, no one responds properly. HP support is the worst support i have seen, are they thinking customers are fools. If i called to them, keep on seeing our representatives are busy stay on line" continuously for 20 Min. In live chat they simply disconnecting in middle of chat.

Hello HP,
I had purchased HP laptop from Vijay Sales Gurgaon store 31/1/16. I had complained to Vijay Sales Gurgaon on 9th Feb. Also, the complaint to HP was filed within 15 days of purchase. HP has closed the complaint and new complaint id is [protected].
I wanted a replacement but now I want money back including the one spent on the software.
From the first day I am facing issue of sound coming from HDD. Your technician visited my place for check and closed the issue. You people do not see it as a problem. HP has been resolve the problem. I request you to please provide me refund of my money because I am fed up with the service of HP and also mental harassments, So please do needful ASAP.

I do not want any consolation that the product is working fine and its ok for HDD to work with noise. I am not getting it. The customer care is so idiotic at HP. I was really shocked. They make the complainant stand and wait for the discussions and then cut the call.

The issue that is being faced is that the computer freezes continually from the last three months. The reason for the same is unknown or random. A number of complaints have been registered already. Details as follows.

Sr. No. Complaint ID Date

1. [protected][protected]
2. [protected][protected]
3. [protected][protected]
4. [protected][protected]

All the complaints are regarding the same issue. Each time a complaint was registered, service boy used to appear here and do some experiments with system. He has even changed the motherboard twice but it didn’t help. The problem is still being faced by the user. It’s become a headache to loose all the work that user does on his system when system freezes 4-5 times a day.

Sir, I Have use Hp Gas Connection Last Three Years, But last Two Delivery My Gas Connection Subsidy Amount Not Receive My account, I Go Gas to aupplier They Told My Gas Connection Was Going To Non subsidy scheme, Kindly solve this probelm, Update My gas Connection for Subsidy Scheme, Consumer No .610369 Gas Supplier.Patel Gas Supplier Vithol Udoyg Nagar anand Gujarat

I ve purchased hp pavilion laptop is 13252(part i):2010, r41001813 on 06 mar 15 . after 3 months its become slow and today 22 feb 16 its keyboard is malfunctioning upper and lower key is not working and sometime working without command .
the laptop is still in warranty period

We had purchased a hp elite all in one desktop pc sr.no mentioned below. the fan of the computer has failed and we have 3 yrs. comprehensive warranty with HP. it is nearly a 1 lakh rupees computer, a premium one. we had registered a complaint since 2nd feb 2016 and since then there is no clarity from HP department. we were told that it is a premium business machine with 3 yrs. onsite next business day service and since so many days there is no clarity from HP.

Case ID # [protected] - URGENT ACTION REQUIRED PLEASE

I am Saheb Mukherjee . I have a hp dream screen 400 computer . it has a cpu fan and wifi lancard problem so, that's why i give my computer at hpvservice centre wood street banch in kolkata on 8 February 2016.My Sevice call report no is 26116. And now the date is 19 February 2016 then why my problem don't solved . please take seriously supervision..

Dear team
Hp
Iam arun kumar purchase hp pavilion series model serial no : 5CD3366TK2 & the product model no is F2C07PA#ACJ i have facing the problem hanging touch pad and system hanging i will call to customer care and tell my problem to the hp custmer care exuctive they told me you have softwear problem you will purchase the hp recovery cd which is cost rs595 i will pay for the cd and installed them after 3rd day your excutive Mr amit comes in my home he will replaced the touch pad which is totally missmatched and the problem is same touch pad is hanging and laptop is also hanging iam suffring from this problem last 5 months iam totally dissetisfied to your service i have wase my money to purchase hp product i fell very bad experince to hp last case id is : [protected] and new case id is [protected] the make case id again n again but no result comming from hp side my laptop is in under warranty i will told them its a menufactring falt i want to replaced my laptop now i will tell evory one in my circle dont purchase the hp product they making fool the customer after sales ..

thanking you
Arun kumar
[protected]

Printer is not giving print properly. During printing the center of the paper remains white and on adjacent sides print is ok

We have purchased Lalptop through Kendriya Bhandar, Kendriya Vihar, Sector-56, Gurgaon-122001 vide Bill No.6200 dated 27.11.2015. But the Mouse pointer not functioning properly. You are requested to attend the complaint as early as possible.

Executive Engineer (CPWD)
NSG Camp, Manesar
Gurgaon (Haryana) -122051

Change OPT out of subsidy to subsidies Dear sir, sorry!!! i am very poor man sir, Due to wrong click on "opt out of subsidy option", It has been activated. Kindly deactivate this from my HP consumer number 604836 as soon as possible. Please help me on this. My name is Thakur Sa and Consumer No 604836 Id: and Aadhar No:[protected]. HP GAS AGENCY- M/S Subhayan Gas Service, Sohela East. Pin - 768033

My laptop is not working, so I requested HP to provide me recovery CD for my laptop, I am ready to pay charges also for recovery CD
but it has more than week i have not received proper response from HP. I have opened 4-5 cases already with HP.
Every time I contacted them just single statement reply "You will receive mail to order RCD".
Case no: [protected]
I have not received any mail from HP till now. Very poor service to its customer. Only brand is not enough you should maintain that as well.

Please check this, i need to recover my laptop as soon as possible.

Thank you so much

Sir i had purchased product of hp its name is hpslate6voice tab i want to buy new battery i have been given no information from where to do so

sidharth mehra

email:[protected]@yahoo.co.in