[Resolved] HP India — Pathetic service ever

 
29 Reviews
Gurgaon, Haryana, India
 Ranasaabh
After a major accident, most of the laptop parts were replaced. Keyboard was not replaced because it had no cracks. It have dent and the left part of the keyboard do not work properly. Specially the finger print censor. After registering a case 3 times with the team, nothing happened. I bought this laptop for 70K and this is of no use.

Also the engineer installed the windows did some settings to graphic card and it never updates now. The DVD sent to me were faulty and they never install windows properly and get stuck after installation of graphic card starts.

Complaint marked as Resolved Jun 19, 2016

Complaint Status


[May 16, 2016] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, May 16, 2016
Hi Ranasaabh, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
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    HP India - Pathetic service ever