Hp — Laptop lcd screen busts but no warranty coverage

 
28 Reviews
Chennai City Corporation, Tamilnadu, India
 saiberspace1
I am a disgusted and unfortunate owner of a new
Hp 15-af024au n4f82pa laptop bought through flipkart. Within 10 months o[censored]se, one fine day, the lcd screen turned into a muddled one with several pink lines running vertically forming an eye sore curtain. Btw, this happened while i was watching a really long movie (4.5 hours) at the tailend of it. Since it was still under warranty. I thought it could be salvaged and raised a case. However, even after several calls and escalations and fights that i could put up with (Of course i was always the one to follow up on this case), the hp reps simply did not believe me when i told them about what happened and they reneged on their warranty obligations claiming that there is liquid spillage and that i was responsible for the damage and hence this wont be covered under warranty. I never spilled anything expect my damn bucks on this piece of junk and i had to put up with their mind numbing and bookish technical expertise that concluded and concocted against my real experience that i had somehow spilled liquid on it and that it couldn't have happened while i was watching the movie. I am not blaming flipkart or the seller here but hp squarely for this awful experience of buying a defective product and getting shafted by their customer support which has left me hanging here by closing on the case with their version of it. After going through this ignominy (I have never ever raised a case before with the company), i totally distrust hp products and support and would like to warn others about my experience and let you all know that you will be ill advised to buy and rely on their products or support. My case id is[protected]

Laptop lcd screen busts but no warranty coverage

Complaint Status


[May 18, 2016] HP India customer support has been notified about the posted complaint.
Complaint comments  27 Comments     Updated: Share0Tweet0

Comments

Hi saiberspace1,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.

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