HTC India Complaints & Reviews

Hi,
Reffering to above sub i am not able to sync my phone with my PC. I had bought it from Croma even those pepole are not able to provide me help. Customer care is allways busy with other customer. I have put a mail to HTC as well no answer from them.
Pleas suggest me where should i go blooody i feel there is no respact given to customer.

I had bought a HTC P 3300 Phone from one of the listed Vendor M/S Ajanta Stationery of HTC. The Name of the vendor was from HTC home site. The date of the purchase was 04/08/2008.Soon after purchasing the Hand set fro the vendor The problem started creeping Day by day . Presently My Phone is with your service centre but i am not getting any kind of respose . Thru this national forum, I would like to raise my greieviences . Request The official of HTC to have some ownership of the problem and get the issue resolved
Regards
Ravi Sharma

I brought a TOUCH CRUISE.
Since fortnight No Network Available on the phone,
irrespective of Any Sim card you put, MTNL, BPL, VODAFONE etc.
The Service center repaired 3 times, They claim they have changed Mother Board and Sim Board,
No Use,
It does not shows the network.
So my advice do not buy touch cruise

Dear Sir/ Madam,

Hi! I am your customer. I am having a bajaj Pulser. I have submitted my bike at your service location M/S Krishna Auto Sales, Railway road gurgaon.

I am facing some problem in my bike bajaj pulser. Therefore I have submitted my bike at your location on dated[protected]. I have reported the problem for complete service, my lock is not working properly. The service guy who is making a job sheet told me that it will repair and work fine after servicing. The on 11th I have called in the service location and asked them about my bike. They told me that your bike is ready & you can collect at any time. Then in the afternoon I have gone to collect my bike. I have told the service incharge to please show me my bike. He showed me then I have found that my lock is still not working properly. It is still very hard. One more strange thing I have found that my break wires are opened at that time.

I have asked the service person that why the lock is still not working, then he brought some oil and put inside my lock. Then after that it is also hard. Then the service guy told me that it will not repair . It will remain like this only, just pay the money at take your bike. If you want your bike lock working fine then please give me the money I will replace the lock. Then I have asked the service for the service head of that location. Mr. rakesh a servie engineer their told me that I am the service head only please tell me. Then I have asked the engineer that what is meant by ready in your service location????

Then he told me that ready means the bike is ready after servicing & working fine. Then I have asked him that if the bike is working fine, then why the break wires are opened & why the lock is still not working fine. Then he told me rudely that what you want?? There are lots of customers are coming here like you & shouting, but if you will shout like this nothing will happened!! If you want just pay your lock charges & get it repaired. Then I have asked him that if the bike is not ready and required some estimate approval for further repair action. Then why you have not updated me when I have call you for enquiry that my bike is ready or not?? Then you told me that it is ready for deliver. I have told the supervisor that it is your engineer’s mistake, he has forgotto check the lock or even for complete assembling of my bike………

I want to inform you that your service engineers/ supervisors don’t know how to talk with the customer. I will not pay anything this time for such a harrasment and also a poor service. The complaint which i have given is not resolve, but found one strange thing that some more problems come in my bike which was not there at the time of submitting my bike for service.

I Have few Question for you

Is the way to behave with the customer ?
Is the way to speak to customer ?
Is it way cover up the mistakes and blame customers
If the Service centre is not registered the call, does customer responsible for it
If the service person not repaired the bike completely, does customer responsible for it
Is this kind of service Bajaj is giving in India? Who does not know what is customer service, I am sorry to say this...

Is it a big brand name Bajaj or some local distributor??

My Self in customer service Industry since last 5 years worked for reputed Multinationals, I never treated a customer like this ...and never I will...

Now you please let me know your suggestion,

Will you repaired my bike completely? please let me know

Expecting a positive reply from you, as earlier as possible.

My Details are as under:

Vipin Verma
Bike:- Pulser 150
Submittedby: My father Mr. YP Verma.

Location: Krishna Auto Sales, Gurgaon.
Job No:-9863.
Dated[protected]
Reg. No:- UP-32 AL 4481
Contact No:- [protected].

Waiting for your quick response, as I have to go on Monday in my office.

Best Regards

Vipin Verma
Mb:- [protected]

i have lost my HTC touch P3452. imei no. [protected]. please lock my phone so that there is no misuse of my cell phone.. i have blocked my sim card. but i need ur copereation. please help me. my humble request to u. thanking you

i have given 2 mobile to rt services center for htc mobile it was submited on 10 may and from that i am not geting any proper response from them i dont knw where to complaint and how to tackle with them i have not seen this type of service from any of the mobile company so pls help me out

I am Madhav resident of Pune, Maharashtra. I have purchased hTc P-3300, and right from the day of purchase (March 16, 2008) it became a headache dealing with Customer Service Center and Technical Service guys. Fortunately I have a habit to note down all details like name, date & time of call, while talking to any Tele Support Persona. Special thanks to All Credit Card Phone Calls.

Following is the complete list of calls/conversation.
Date of Purchase: March 16, 2008
First time hang: with in 2-3 days of purchase.

List of calls and Verbal/e-mail communication with hTc Service Center/Technical Support

Representative: Manoj
Date & Time: 20-03-08, 13:00
Me: I reported the slowness, auto multi select mode switching and hang..
Solution Suggest: s/w problem, format it once using “Clear Storage” option in settings.
=================================================================

Representative: Manoj
Date & Time: 20-03-08, 14:30
Me: The solution in last call did not work.
Solution: Need to go to service center.
Case ID Created:[protected], Ph: 40100915
Contact Person: Mrs Jyoti, Pune
=================================================================

Representative: Roopam, Technical Support, Pune
Date & Time: Afternoon, March 21st or 22nd, 2008
Me: Same problems and given the Case ID.
Solution: reinstall the Windows Operating System
In this case I had been there personally.

Representative: Roopam, Technical Support, Pune
Date & Time: Afternoon, March 22nd or 23rd, 2008
Me: The problem is still persist.
Solution: Now we need to change the motherboard of the device. But we need to wait for 2-3 weeks for get the motherboard from the company.
This was conversation on phone.

Now after waiting for almost 4 weeks, waiting to get a call from Technical Support, I called up.

Representative: Receptionist
Date & Time: Afternoon, April 21st, 2008
Me: Does motherboard got available now?
Representative: Get your device to Center.

Now here I found Mr. Roopam has not updated the system/people there and I had to repeat all the things happened 3-4 weeks back.
After depositing the device at center, engineer said I will get the device tomorrow, i.e. on March 22nd, 2008.

Representative: Receptionist
Date & Time: Afternoon, April 22st, 2008
Me: Is the device ready?
Representative: It would take another 3 days.
Me: Why?
Rep: It takes time for motherboard to get available.
Me: But you said yesterday that motherboard is available and get your device. Also yesterday while giving the Job Sheet, engineer said it will be done by tomorrow.
Rep: Let me talk to engineer.
Engineer: The device is ready and under testing, you can collect it in next 1-2 hours.

Now here one can observe, there is NO co-ordination exists. Around 4 weeks back Engineer says he has log the requirement. When I called, there was no such a log.
Even on the promised date representative says it will take 3 days, engineer says, device is ready and on testing.

So after receiving the device by replacing motherboard, the problem increased dramatically high. I had to hard reset the device at least 10 to 15 times a day. There were no certain steps to make the device hang. Even in many points it hang while I had kept it on my table and was not in use for long time .

So now I again called up service centre. I could not connect to Pune center for whole that day. So I called up toll free number. Data as follows

Representative: Vikas
Date & Time: April 24, 2008, 13:45
Me: Told all the history, reinstall, replacement of mother board
Representative: Will talk to senior and will call in next 2 hrs.
==================================================

No call from Vikas so I recalled


Representative: Vikas
Date & Time: April 24, 2008, 16:52
Me: What happened?
Representative: call tomorrow 9:30 AM.
==================================================

By the time I got success to get through the call with the engineer who had replaced the mother board. After knowing the problem is still there, he talked to his senior at Delhi and said to me, we will again replace the motherboard.

To make the problem more dark, the prequency of hang and need of hard reset increased to 20-25 times a day and finally on Friday, 24th it did not show up after reboot. I put on for charging thinking, the battery would be low, whole night. But it did not show up any further.

Now looking at all the things happened, I have decided to request for device replace ment and on Saturday, 25th, I personally went to Technical Center. Here I meet Mr. Ramesh Pulli, Head Mobile Division. He told me that he does not have authority to sanction the replacement and I have to write to the company using www.hTc.com => Support => e-mail option.

According to Mr. Ramehs, I wrote e-mail on Monday 28th. I did not get any response from hTc by Tuesday 29th, so I called Mr. Ramesh and asked about it. He said team is working on it and wait for another day, hTc will directly call you. By waiting till 30th and not receiving the call, I called up again. Conversation is as follows.

==================================================
Representative: Mr. Manoj.
Date & Time: April 30, 2008, 13:40
Me: Told all the things and about the mail.
Representative: There is no buddy named Ramesh.
Me: Ramesh is manager mobile operations, Pune.
Representative: transferred the call to his TL, Mr. Gaurav.
Mr. Gaurav, TL: We will work on it. Give us 1-2 days. But I cannot give any commitment on time lines.
Me: But Ramesh said team is already working on it since two says, so why need more days and why cannot give commitment on time lines?
Gaurav: Mr. Ramesh, TL Pune is the one to be contacted for replacement. We are technical support and do not entertain these kind (replacement) of things. If you wish, talk to Mr. Vijay Biju on[protected], he is Manager Customer Service, Pune. Thanks for calling hTc. Have a nice day (and the call was dropped by Gaurav)
==================================================

Now I again called Mr. Ramesh. He said he will call me back in 10-15 minute. This was 13:40 in the clock. After waiting for his call for around 2 hours, at around 15:30 hours, I called up him again.

Mr. Ramesh: I am talking to my senior. He is on tour. I will call you in the morning tomorrow. We will provide you a better solution.


Now one would get boared even while reading as well. And still I do not have any concrete solution from hTc/Technical Support/Customer Service.

sir/Madam,

I Manish Nath Jha resident of H-315 Seema Puri, Delhi. Has purchased a HTC Mobile(HTC P3400) from a distributor of HTC phone. At the time of purchase the retailer explained me about its internet compatibility features n also show me in mobile its net compatible from wireless.I purchased wireless to connect the mobile.
But when i complain to Htc corporation on his website, they suggested to talk to their delhi coustomer service center.
After the long discussion coustomer service center[protected] person(Manoj) told me that your mobile is not compatible on wireless.
now I will have to purchase another mobile to connect internet and I am suffering from mental & monetary loss due to wrong information from company n distributor.

Please help me.I would like to complaint in consumer forum & awaiting for your quick response.
Manish Nath Jha
Deemapuri,
Delhi

my phone modle htc is not working properly for the past one week .