HTC India Complaints & Reviews

Today i have talked with mr Viishal in escalation department i said him i will not have HTC wildfire again, please repay my amount that i have paid for the handset, he said that there is no such schemes in HTC to repay for the faulty handsets, where will your customer go, either repay my amount or exchange to some other handsets which is better than HTC wildfire.
i need a better handset with good quality.

is there any quality handset in your HTC company?

Dear michelle,

I am your old customer for whom you have replaced HTC wild fire handset.the issue was Your mobile was not getting charged and after a long time you have replaced,and i was over whelmed by your support,
IMEI No: [protected].S/no: HT0BvPY01714

but never thought that i will mail you for the same issue again in the replaced handset the imei no for the replaced handset is [protected],this is ridiculous a customer is cheated again by your company, A person who buy mobile for his convenience and you are giving all this problems, Now this time i like to say you this i want my money back,i cant bare it any more, i will never buy HTC Wildfire at any cost.please repay my 14000 Rs/.

I have used many mobiles but yet not faced such problems, this is really miserable,very hard to digest that a company like HTC is making such worthless handsets that his customers have to suffer.

vishal sabu.G

I am copying all my mails in this regarding HTC wildfire issue, worst company never buy this handset or you will suffer, Never go For HTC

hello, vaibhav

Thanks for your support, but as per the telephonic conversation i have said that there is no service center in salem of htc. and i am unable to go chennai. i want you to help in this issue. i want my mobile to be repaired fast as possible. I think that by choosing htc mobile handset i was not wrong.

vishal

hello,
There is no reply from your side, may i know the reason. I want my handset replaced from htc, this is company fault. reply me soon

Dear Michelle,

Thanks for the reply, There is no response from your company till now, how much time you need from me, what do you expect from the customer?. I am feeling very sorry for purchasing HTC Wild fire. Make this process fast, this is your company mistake, and you should make it right by replacing new handset. I cannot wait for long time.

vishal sabu

Dear Michelle,

Today Your courier service TNT has come and picked my mobile handset (HTC Wild Fire)
IMEI No: [protected].S/no: HT0BvPY01714.Doc no:[protected] WW
to Bangalore Salora Int'l Ltd. phone no:[protected].

Thanks for the support, I hope that htc will not let me down this time by giving the same faulty handset, I want new handset without any fault, because after purchasing a renowned company handset and spending a huge some of fourteen thousand rupees (14000/.)no customer will agree to have a faulty handset.


Thanking you,

Vishal sabu.G

Dear sir,
As per the conversation before three days by your HTC representative said that before Saturday your new handset will be delivered, but till today i have not got any handset, I have talked with your HTC representative, she gave me the number of Mr.Thyagrajan dealer at Bangalore, He said there is no stock available, is this the right answer?

Really i am getting fed up with your company now, whether i did any mistake by purchasing your handset, i am loosing all my contacts, i am loosing all my business opportunities, can you bring all my business dealings back, i am loosing my patience if you don't have the stock, i am not responsible for that, give me the handset today, i want it, or give me better handset than wild fire.

Hope this will be my last complaint e-mail to HTC

IMEI No: [protected].S/no: HT0BvPY01714.


Today i have talked with your HTC representative, they are not giving me the clear picture what's happening there regarding my issue, you have mailed me that my handset will be replaced, when it will be replaced i need to know that. till now i have called your HTC more than 30 times and each time it takes 25 minutes, i loose all my time that i can work and loose my cash, will you pay back all these things.I am loosing my business because of your mis management, will you pay back all my business incomes?

your Bangalore dealer Salora in'l Ltd is a worst dealer that i have ever seen, he assured me many times that you will receive your handset tomorrow, Tomorrow never comes, and when i call him he is rejecting my call, he is not attending my call, why? am i a fool to call you guys and spend my precious time, this is just too much. and now after a week time he is telling me there is no handset ready, there is no stock. what rubbish is this.if he doesn't have HTC wildfire in stock, send me HTC Dzire as replacement or any higher end model,it is your company fault why should your customer suffer?

and each and every time i mail you, you just say you will look behind what's wrong, but never solved my problem.i want a solution for this problem
i want to talk with higher executive of your company.Your Htc representative has given me your head office number, no one picks up the call, it's really very pathetic that there is no one to hear your customer's even in your head office.

vishal sabu


Now inbox mails

Dear vishal,

We received your message and we will be contacting you soon.

Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.

Sincerely,

HTC

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Dear vishal,

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.

To clarify your issue, you stated that: You are facing issue with the Android market in the device

In this regard we would like to intimate you that there is only one option remaining that you need to do the restore factory settings. To perform the restore factory setting you need to perform the following settings,

1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly
press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the
VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.

Note: - In the restore factory settings all your data will be lost. We request you to take the Backup the phone before doing Hard Reset.

To use the Android market please follows the steps,

1. Tap on the Home screen
2. Select the market application
3. Enter the G-mail ID and password.
4. You will be able to use Android market.

From here please select the application and you can download this.

Note: - The download of the application depends on the operator speed and the Google server.

You can also call our Call Center at:[protected]
if you have further questions.

Thank you once again for your continued patronage.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW02ENA000532.

Sincerely,

Ayush

HTC

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Dear vishal,

We received your message and we will be contacting you soon.

Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.

Sincerely,

HTC

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Dear vishal,

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.

To clarify your issue, you stated that: You are facing problem in your HTC Wildfire.

In this regard we request you to please visit the nearest service center from your location; and as per your contact details currently we have following service centers in Chennai,

1. Salora Int'l Ltd
Address: - New No. 8 Jumbulingam Street Nungambakkam, Chennai- 600034
Service Time:-Monday to Saturday: 9:30a.m. To 6:30 p.m.
Contact number:[protected]/33

2. Vimas Intek
Address: - Y-177, AnnaNagar, Near Iyyappan Temple, Chennai.
Service Time: - Monday to Saturday: 10:00a.m. To 6:00 p.m.
Contact number:[protected]

3. Iconet Communication pvt. Ltd.
Address: - 86- Ist Avenue, Indira Nagar, ADYAR Chennai-20
Service Time: - Monday to Saturday: 10:00a.m. to 6:00 p.m.
Contact number:[protected], 42138800

4. TVS-E Servicetec Limited
Address: - Shop No: A4, Door No. New No: 446, Old No: 600,
Gemini parson Complex, Anna Salai, Chennai-6
Service Time: - Monday to Saturday: 10:00a.m. to 6:00 p.m.
Contact Number:[protected]

Note: Please carry the Bill copy and all the accessories with you if you are visiting to the service centre and also take the backup of the phone data, (Physical damage does not cover under Warranty)

You can also call our Call Center at:[protected]
if you have further questions.

Thank you once again for your continued patronage.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW03ENA000050.

Sincerely,

Ayush

HTC

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Dear vishal,

We received your message and we will be contacting you soon.

Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.

Sincerely,

HTC

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Dear vishal,

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.

To clarify your issue, you stated that: You are facing issue in your HTC Wildfire.

In this regard we would like to intimate you that as per telephonic conversation with Mr. Amit on dated January 31, 2011 at 12:44 PM and informed you that please visit your nearest service center from your location; currently we have following service centers in Chennai,

1. Salora Int'l Ltd
Address: - New No. 8 Jumbulingam Street Nungambakkam, Chennai- 600034
Service Time:-Monday to Saturday: 9:30a.m. To 6:30 p.m.
Contact number:[protected]/33

2. Vimas Intek
Address: - Y-177, AnnaNagar, Near Iyyappan Temple, Chennai.
Service Time: - Monday to Saturday: 10:00a.m. To 6:00 p.m.
Contact number:[protected]

4. TVS-E Servicetec Limited
Address: - Shop No: A4, Door No. New No: 446, Old No: 600,
Gemini parson Complex, Anna Salai, Chennai-6
Service Time: - Monday to Saturday: 10:00a.m. to 6:00 p.m.
Contact Number:[protected]

Note: Please carry the Bill copy and all the accessories with you if you are visiting to the service centre and also take the backup of the phone data.

You can also call our Call Center at:[protected]
if you have further questions.

Thank you once again for your continued patronage.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW06ENA000003.

Sincerely,

Vaibhav

HTC

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Dear vishal sabu,

We received your message and we will be contacting you soon.

Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.

Sincerely,

HTC

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Dear vishal sabu,

We received your message and we will be contacting you soon.

Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.

Sincerely,

HTC

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Dear vishal sabu,

Thank you for contacting HTC Asia Service Escalation.

We apologize for your experience with HTC thus far. We do understand your frustration and we would like to be of assistance in a more effective way.

Your case had been launched onto our system, reference number C[protected].

From there, we had learned that our country service management team had contacted you earlier today regarding the survey result you had submitted.

Please kindly let us know of the arrangement made from the retailer, in the meantime, reviews and investigation with our country service team will be conducted to prevent the same from happening again.

Please kindly note some time is required for the escalated investigation.

We thank you ahead for your patience and time during the process.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW07ENA000084.

Sincerely,

Michelle

HTC

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Dear vishal sabu,

Hello and thank you for your email.

Please could you reply using the option contained within this email and inform me of the following

Name:
Address:
Post Code:
Device IMEI Number
Telephone Number:
Email Address:
Date of device purchase:
Mobile Network

I look forward to hearing from you.

Should you have a new query please do not hesitate to contact us again.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11GBCW07ENA000321.

Sincerely,

Christopher

HTC

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CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation

Dear vishal sabu,

Thank you for writing back to us for continuous communication.

According to our escalation system, our Country Service Team had been trying to co-ordinate courier service for you.

Our apologies for making you felt delayed; however, we are trying to expiate the issue as well.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW07ENA000084.

Sincerely,

Michelle

HTC

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Dear vishal sabu,

Thank you for your continuous correspondence.

Our apologies should there is further trouble caused by the delay of replacement.

Please kindly let us review further into the reason behind.

In the meantime, updates from our Country Service Team shall be provided to you directly via the phone.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW07ENA000084.

Sincerely,

Michelle

HTC

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So now what do you think,?

reply me my mail id is [protected]@sabuindia.com

I lost my HTC p3400i worth 10000/-.
I contacted the company they said cannot do anything regarding this.I have the bill and IMEI no. , they said they cant even block the handset , tracking is far thing.They just asked me to file FIR ,which i did.Police asked me to contact the company.Every time company gives the same response. I need help regarding this.

Purchased new HTC wild fire handet from poorvika mobile shop salem,worked for just 5 days.Charger ic is not wroking. i cannot charge mobile. given a complaint against this to htc website, their representative called up and said that you have to send it to chennai, i cannot leave my job and go to chennai for repairing the handset. i want replacement of my handset, now they are not even replying my mail.they have no care for this issue. heard that HTC is good company but it is not up to mark.my mobile number is [protected]
vishal sabu

I love my HTC wildfire A3333 sooo much but its poor battery back up really disappoints me regaularly.
All day long i have to carry my charger.

Please help me in thsi regards

Dear Sir/ Madam.



Good Day. I am sorry to inform you that your service didn’t meet our expectations. Please take every step and measure to assure you that we will find a solution to this issue immediately.

This is regarding my new HTC Smart Phone which I had purchased on 6/11/2010.

On 13/11/2010 there was an issue with the phone and it was handed over to the service centre. As the concerned person told that there was some issue with the software and display..

But when I Spoke to the Customer care regarding the issue and ask Mr. Vishal to rectify it. There was no proper response from his end. Everyday we are calling regarding this issue but there is no response till date as I have never received any response.

Is this the way the HTC response as it creates a very bad impression on the customer feedback since I am calling daily and there is no proper response. Hoping that you will do the needful.

Dear Sir/Madam

This is to infrom you that my mobile phone HTC Smart F3188 having IMEI no [protected] was lost in Patna,Bihar on 15th of Nov'10.
Kindly pass this message to all service provider in India to block this IMEI no.

Thanking You.

Santosh Kumar
Oxford University Press
Unit 2b-2c,Unit-3,
Kharavel nagar,
Bhubaneswar-1

I purchsed HTC smart one month ago. It is a troublesome mobile felt from the day of purchase. The battery back up is worst. I have to recharge the battery 3 times in a day. If the phone is kept idle and it is not in use, in spite that, the battery goes exhausted.

Moreover - (1) The phone can not read the memory card. (2) It hangs frequently. I have to pull out the battery and insert it again to restart the phone. (3) Frequently it begins to restart automatically. A message comes on the screen :- "oops ! A system error has occurred."

It is an irritating mobile. I am in trouble to buy this phone. I suggest everybody NOT to buy such worthless phone.

Dear Sir/Madam,
Unfortunately I Lost my Mobile of HTC smart f3188 bering IMEI no: [protected] having Docomo SIM inserted of no.: [protected]. I need your Help in tracking it,

Hence I request you,

Please capture all the details of that SIM, if some one try using my
phone of IMEI no.-[protected] with another SIM.

I have already filed FIR on it and have a xerox copy of it.I don't have resources so am unable to attach soft copy of it.

Thanks and Regards
-- Jayashankar
alt mobile No.: [protected]

My Simple problem is , I am not able to geotag my photos.Its not working only in my handset

"Our Technical Team will contact very soon", I have been hearing this since last one month.Every time I get a call I have to explain everything from beginning and fight for convincing them that it is a problem with camera application. I am not sure why even HTC technical team is not educated enough to understand this straight forward problem. No matter how much you misguide and try to deliberately confuse with footprint (as Vishal n Junaid and Nikhil all did in past) I am not going to close this problem at all.You might want to escalate to higher management , otherwise these things will be dragged to months without any progress and finally you will say warranty is over. I am also not sure why do you try to close this without any solution every time.Why was 10INCW40ENA000249 and 10INCW38ENA000066 case opened without solving this one? HTC is being really irresponsible.

I purchased HTC P4350 and from the day 1 i am faing issue with the headsets, but it crossed all the limits when my phone starting abruptly. In HTC Windows Phone you need to select start only, it'll sutomaticlly working and it will select all the options. Then talked to HTC Customer care and went to salora chandigarh. At last they changed the motherboard (14/10/10) and again in 1 year, i am getting the same error (Functions auto running).

The cose of the phone is 20,000Rs and i wasted all my money in this phone. i am seeking for a help that somebody give me a permanenet solution..

I hope this website will help me and save my money.

-Amit /[protected]

I brought a wildfire on monday, on sunday of the same week I was forced to brake suddenly, the phone slides out of my handbag falls to the car floor, may be 20cm, and my screen cracks.When I brought the phone no protective gear was available at any of the stores to purchase.I called HTC they tell me to take it back to Telstra to fill a report before they can deal with the problem and Telstra wants to charge me to make such a report.Me I think its bad marketing from both HTC and Telstra to launch such a flimsy and fradgile phone with no protective gear. I can't see why I have to pay to get the phone repaired HTC should be producing phones that are slightly shock proof.

I bought HTC HD2 in January 2010; used it well for first few months and since then there is either a repeated breakdown of device or software failure.

All the device hardware, except for body case had been changed, then the faulty device was replaced with another faulty device, at least they claimed it to be new. After this there has been many assurance, from people at the highest position in the company, to replace the device with HD2 or Desire but none of them have been fulfilled by far.

Their service quality of repair centres is terrible as well, one of the engineers mentioned they were not given any kind of training to handle the device or its feature.

I have issued the final ultimatum to the company to process for the refund after which I'll be sue them. If any one here has any experience to share then please do so, these cos. need to learn leassons for their customer ignorance.

touch screen is not working, i discussed with HTC service centre, they are not responding, the mobile cost is Rs10000, 4months old, please help
My contact No is:[protected]

Two mounth ago I brought HTC Touch T3320 in Rs.13000/-
but,now on dated 04 Aug 2010 without any reason Touch screen pixcles damaged and Liquid spread inside the screen due to that i am not able to use my phone and it's touch screen. when i go for rearing to service center for replace, service told me it's not repairable and not count in warranty for this reason. and told me u have spend Rs, 3000/- (P9 Service center SURAT told for that),

i felt very bad with the budget of reaping told by service center and HTC Company.
Please guide me that i have already spend 13000/-for mobile and with in 2 months i have to spend 3000/-it means i would be in complete loss of 6000/-due to current price 9500/-for THE SAME mobile.
please guide me what should i do?
PRADEEP PAWAR
[protected]
email : [protected]@gmail.com

After just 3 months of purchase HTC LEGEND developed a problem. Company's authorised service franchisee - S G Infotech - Borivali West retained handset for repairs saying they would rectify within two days. However, they did not honour their commitment and went on extending date saying part required was unavailable.

Finally after a gap of 24 days, S G Infotech - Borivali West returned to me on Sept 7, HTC Legend purchased on April 23, 2010, stating motherboard had been replaced. However, charger/adapter was not returned since problem persisted.

Since motherboard is the core my HTC LEGEND now bears New IMEI number: [protected] & New serial number: MB027NX04560. Even their system is not accepting new Sr. No. saying it is errorneous.


S G Infotech refusing to issue new warranty contract commencing Sept 7, 2010, despite my present warranty contract being based on the old bill which states my old IMEI number [protected] and old Serial number: HT042NX06032. IT IS LEGALLY BINDING IN VIEW OF NEW IMEI AND NEW SR.NO. URGENT CONFIRMATION IS SOLICITED.

Thanking you,

Hi,
I have Purchased New HTC Wing Windows Mobile on 13th August. I received it with MAX made Head Phone and one ear phone stopped working the same day.
The delivey made without POUCH and Audio / Charging Cable is not there in the box.
I will go ahead with consmer forum and get this sort out if not solved within next 10 days by India Times Shopping / Akansha Distributor.
Rgds,
Paresh Patil.
[protected].
[protected].

Phone HTC Touch
Name Viral Shah
Hi there,
I have a htc touch and it had some problem for which i had give it to your service center in Borivali ( S G Telecom ) it was given on 21st June ... and they told me that it has a touch flow panel problem .. for which i had told them that there was no such problem and the problem was that the phone went off every time i press the yes or no key .. for which that said that the vibrator and touch panel was faulty and changing that would solve the problem ... Later on after a few day when i called to inquire about the phone that said it was ready and i can collect it ... and no payment has to be made as it was under warranty to which i told them that it was not under warranty and i was ready to pay for the same .. then they told me that it was not ready as some part was missing and would be done within 2 to 3 days... as again there was no reply from their side i called to inquire after 15 days to which again the reply was that it was not ready .. and told me that he will do it within a week. Later on 27 th of July i send my bro to pick it up with making the neccessary payments which were around 2300 but again to my surprise no tax invoice was issued and was only hand written on the job sheet and later on when he got it to my surprise when i checked the piece it was looking very new ... and i was happy .. but not for long .. before i started the phone and completely to my surprise the piece was in the same state of problem for what i had given it to the service center .. and again i was thuged as i had already made the payments ... and just imagine ... it was 40 long days.. and lots of work was getting delayed because i did not have a stand by phone ... Still again today i have given it back to the service center and i am totally disgusted with the service that they have provided me and the trauma that i had to go thru for all there days and more ... god knows how much .. and top of that my money is also wasted ... as they have charged me for the reason that was invalid and wrong .. and not needful ... i have been cheated... Pls do some thing on urgent basis and pls solve my problem ... as i feel i have been dealing with a very reputed co.. and was totally satisfied with your product .. and was not expecting this kind of after sale service .. waiting for your favorable and positive reply and please save me from this problem .. thank you ..

Sir this was the copy of letter written by me to the Co. on their website and spoken to Mr Prashant there
and the guys at the service centre were extremely rude and disgusting.. their ph no is 28338063 and the concerned person there were Mr Niraj / Mr. Vijay .. and the owner is Mr Vishwas Thakur

I am facing problem in HTC Sanyo Model ARTE160. I can able to talk when i am going to talk after few second mobile get switch off again and again so please give me some solution or provide me service center in India. I stay in South at padder so please let me know how can i resolve my prb. My number is [protected] though u cant able to coonect my number then you can call me on alternate number [protected] or my mail id is [protected]@gmail.com & [protected]@gmail.com.