HTC India Complaints & Reviews

Dear Sir,
I purchased an HTC Smart phone with my hard earned money at Rs 10900 from Maru NX - Vashi on 25th May 2010. Within two months (24th July 2010) I got a problem with my handset, there were two horizontal black lines on the touch screen. I called on the number given on instruction manual and as they said there was a defect in the handset and asked me to take it to the nearest service center. I took my phone to the HTC service center, Raghuleela Mall - Vashi, where they told me that there was a fault (Dead Pixels) and my phone will get repaired. I submitted my phone on Friday 24th July and ot it back next Thursday 29th July. After I inspected the phone I saw some dust inside the screen, the touch sensitivity of the screen was very poor and not present at all in few parts of the screen. Even the screw used to fasten the handset have been tampered. I did complain and asked them to replace my handset since it was under warranty, Vashi service center people refused to give me a replacement (No reason for refusing). After I pleaded, my handset was sent for further inspection to Mr Ashish who is Head of HTC India and sits at Andheri branch office. I`am still waiting for my handset to return. HTC Smart being a touch screen phone and the touch screen itself not functioning properly defies the whole purpose of buying it. Its my hard earned money, I bought that particular phone since it belong to business category and helps me a lot in my business for showcasing sample work to my clients etc. Im facing difficulties as my device is not functioning properly. My 2months New phone no longer looks like a New phone. I would request that you pls see the matter from the point of view of a customer. Expecting help from you to get my handset replaced.
Vashi Service Center - Ccom Services[protected]
(Very rude and non-cooperative staff , also I called 4 times but they never revert back to my queries)
HTC Head Mumbai: Mr. Ashish - [protected] - (He decides whether to give a replacement)

Thanks and Regards,
Amit Gambhir - [protected]

I purchased my HTC HD 2 from MTN on contract on the 12/06/2010. On the 21/06/2010 I had to return the handset as it completely bombed out and refused to function at all. The Dealer (MTN) informed that it was due to a factory fault on HTC's part and sent it for repairs. The handset has now been in for 4 weeks and they cannot give me a date as to when i will be receiving it back (this after i was initially told 2-3 weeks!). i have argued with both MTN and HTC stating that I want the phone exchanged (I checked the warranty and am given this option) seeing as the handset was merely two weeks old! I also argued that I refuse to pay for a new handset but must live with a "repaired" one! They refuse to exchange and insist on repairing. I've made it clear that it is ridiculously pathetic from both parties to deliver such repulsing customer care! As a admirer of the product and an MTN client for over 8 years now I am disgusted to call myself one of their clients! This is by far the WORST service i have EVER received!!! I will be moving my contract to Vodacom and going back to my trusted Sony Erricson brand, something reliable!

SUB :: HTC Smart :: S/N no.HT03TP000951 IMEI no :[protected] replaced by a hand set S/n no:HT04YP004618 IMEI no :[protected]

I have purchased HTC smart from BHATIA Electronics ,Rajhans Plaza, Ghod dod Rd, Surat,Gujarat, India on 20th MAY2010.

Since my purchase date The phone has remained with me only for few Hrs till the date I submitted mobile back to ur service station. … Rest of all time it has been with ur authorized service station.



The phone has been returned for the following problems.

1. Upon Booting the phone, it shows “Invalid SIM”,

2. It shows “Invalid SIM” anytime during it running hours/ stand by hours.

3. Battery Uptime and stand by time is not even 20% of the time as claimed by the company while selling, or on various Selling papers or on the internet .



The phone has been replaced once by the dealer for the same problem. And while replacing it was claimed that the problem of Invalid SIM was in Old model but it is not there in the new model which we are giving u now.



The second piece which I received on 3rd JUNE 2010 also had the same problem as listed above.



I got the earlier model replaced by the same HTC Smart with the feeling that faulty battery and SIM problems could be due to faulty handset which the company agreed to replace. And impressed by this action of the company I got the same model replaced.
But now I feel with the same problems recurring that there is something grossly lacking. I contacted the service centre in Surat and also Mr Ashish parekh from your Mumbai office - but all you could do was send me a replacement order .

HOW MANY REPLACEMENT ORDERS Do I USE to get to use my phone.

I have paid Rs 9700 as can be seen from my bill of Bhatia Electronics. I do not want to use this handset which I have not been able to use as it has been lying more witht he service centre than with me.
A mistake can be made once and twice repeated is crime. A bad word of mouth can mar your millions of dollars worth of campaigns for a product.
The dealers here at Surat are not ready to give me my money back- It is a month and I haven’t been able to utilize a penny worth of it.
And the dealer has agreed to replace my handset by another company phone I get a refund of Rs 8500 - since that is what the company pays to the retailer NOW for a HTC SMART - as told by Bhatia Electronics.

WHY SHOULD I BEAR THE BRUNT OF A FAULTY MOBILE HANDSET.

WHY DO I HAVE TO LOSE THE MONEY- IS IT BECAUSE I TRUSTED HTC.

I HAVE DEALT WITH TE COMPANY DIRECTLY FROM THE DAY OF PURCHASE .

SO WHY SHOULD I GO TO THE DEALER TO GET DISCOUNTED MONEY BACK.

I REQUEST YOU TO REFUND MY ENTIRE BILL AMOUNT.

A copy of this I am filling with CORE.NIC.IN. I have proofs of the 2 DO given for replacement and the photographs of INVALID SIM and low battery to validate my complaint- which can b proven without doubt.
The first complaint at least got me a prompt response from the company in dealing with the issue . But this time I have been calling up various people to help get this solved and get my entire money back and there has been absolutely poor response as I have not received a single call from the company as promised by Mr Ashish to get back to me with a solution.
This lackadaisical approach proves that the company really does not care for a customer who has spent about Rs 10000 trusted the company to deliver products that are VALUE FOR MONEY as with other products offered by the company.
I would henceforth not want to deal with HTC ever and request the company to please refund the money that I spent
buying this handset so that we can avoid any inconvenience to each other in terms of time and money spent on this case .



I hope this email goes to the right hand and corrective actions are taken immediately for any further demage to the reputation of a highly reputed company like HTC.

SIR/MAAM

I have a HTC handset since the past 11 months.The phone has been giving quite a lot of problems,it has gone to the HTC service centre 4 times for the same problem and they have somehow not been able to repair it.Since the phone is still in the guarntee period and has caused me a lot of loss of money,time and energy as the service centre is very far from my house and it is not easy for me to go there after every 10 days i have asked the company for a replacment.They first guarnteed me a replacment and now since the past 20 days they have started ignoring my calls.
phone details:
MODEL:HTC S 710
DATE OF PURCHASE:21/7/09
I have attached the bill aslong with this mail.

I would be highly obliged if you could help mw with this problem and get my phone replacewd at the earliest.

regards
JOSHOA KHURANA
[protected]
[protected]@gmail.com

On 22 April 2010,I brought HTC Touch T3320 AMT-12900/- Rs.
but,now on dated 25 June 2010 without any reason Touch screen pixcles damaged and Liquid spread inside the screen(told by service center from Shree Times Service,Vadodara) and due to that i am not able to use my phone and it's touch screen.
i went to Service center for replacing the same he told me that you have to spend 3500/-Rs.,
i felt very bad with the budget of repaing told by Shree Service Center.
Please guide me that i have already spend 13000/-for mobile and with in 2 months i have to spend 3500/-it means i would be in complet loss of 6000/-due to current price 9500/-for THE SAME mobile.
please guide me what should i do?
prashant
[protected]

dear sir,

I have lost my brand new "HTC VIVA touch" and made a complain to Bhadreswar police station(hooghly dist). I want to block my IMEI no (10INCW25ENA000547). i called to HTC help line[protected] for several times but always its engage. i requested to HTC support by email to block my phone but they told me thats not their duty. if i am the owner of the mobile i have all the legal document regarding ownership, then they are bound to block my phone.

why this happens to me?
why are they not block my phone?

My new HTC Touch 2 phone([protected]) was stolen in a case of pick pocket and I lodged an FIR with the Hazrat Nizamuddin Police Station on 10/06/2010, no response from their end till now that's how active our police is in this e-age where it is very easy to track phone through IMEI no. HTC helpline no. is non responsive and i had spoken to HTC customer care at janpath CP where they said it is beyond their authorization to blacklist an IMEI no if the phone goes untraceable. Nobody seems to take any responsibility and just make money at consumers cost. I would never recommend any body to buy HTC as these phones which are seemingly sophisticated falls prey to simple case of stealing and no tracker to surface them. This is case of negligence of duty to us, I hope everybody takes notice of such hyped companies and our slow incompatible to the e-age law and order system.

i bought a HTC touch 3G T-3232 IMEI-[protected]. from Neelkanth Mobile Indraprasth shopping centre,Borivali,Mumbai on the date 23-05-09.

Recently i m getting problem with the battery backup,i visited to the service centre which is in Raghuleela Mall at Vashi Station.i submitted the battery on 17-05-10.
they told me to visit after two days but still they dont have the battery in their stock and i m facing problem from last 5 days.plz make it possible as earlier as possible....

thanking you-Prateek Jaiswal

I had purchased HTC P3452 (IMEI No. [protected])from Singh Enterprises, Delhi on 9/8/09 but since that day i have been feeling guilty about my decision to purchase it as it is giving me continuous problem of Auto Shut off,heating, less battery backup and it stucks continuously. I have alreay get the same checked from service center, APEX The Perfect Solution, Najafgarh and they have given me replacement on two time as advised by Vipin Verma, from HTC. But the problem still not solved and same is being informed to Mr. Vipin to whom i have been requesting to provide another better handset for which i am ready to pay the price difference. I fell that it was very unfortunate for anyone to purchase HTC product. Why i have been given faulty set if i have paid the full price of the set? Why everytime i have to go to your customer care centre? Providing replacements is not a solution if problem is not permanently resolved. I had paid for the satisfcation of product not for getting replacement regularly. I need mental satisfaction. This product has already been discontinued due to technical problem getting in the product an i think that the problem and is not curable at all. Mr. Vipin, though very helpful advised me to visit concon outlet at Rajouri Garden to purchase for better model but it was very surprising that they valued my handset for Rs.5000 against purchase price of Rs.14,300/- why should i go for it. It should be their duty to provide me solution instead of i am going here and there...finally they provided me upgraded model Touch 2 for which i paid a difference amount of Rs.2300/- but unfortunately within 3 days of getting it, same problem started in it and i immediately handed over back to them with a request to refund back my entire money to which agreed...later on instead of refunding back my money they said that i should go for replacement of my sim card and they can only refund my excess money of Rs2300/- paid towards upgraded model which is not justified at all...what should i do with the handset which is of no use to me and has only given me mental distressed....i need your intervention for getting my entire money back at the earliest as i am fed up calling/following them since last six months

For your reference : see the mail trail from HTC for over a month with no resolution and appropriate response.all the communication has been tme stamped.

Ticket Number : 10INCW17ENA000024


Replier Action Comments EnglishComments ReplyTime Attached
Abhilasha Shiva Reply any update ? 2010/05/21 12:24:22
Abhilasha Shiva Reply whats the anticipated time duration for resolution, if any? 2010/05/17 16:55:12
Prashant
[India Support (Tech)] Close Pending Dear Ms. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

We extremely sorry for delay in responce.

Our team is taking nessesary action we will come out with proper solution for you. We request you to have some more patience.

We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Ms. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

We extremely sorry for delay in responce.

Our team is taking nessesary action we will come out with proper solution for you. We request you to have some more patience.

We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 2010/05/17 16:08:58
Abhilasha Shiva Reply Its been over a week that I recieved a call from Mr. Vikas who promised me to resolve the case and yet again inspite of all the gyan given to me about how important the customer is for HTC, I am still waiting for a confirmation from Mr. Vikas on what can be done to resolve the issue amongst the options provided. I have left over 7 messages in the last 5 days and i am told by Vikas- I will call you back in one hour ... I will call you back by end of day or at the most tomorrow morning .... sad but true no call backs happened til date....


This is only reconfirmed my belief taht HTC customer service is not at all dependadble and I have only wasted my time and effort with this company looking for resolution.....

So as a next step... can HTC- India Head; pls confirm back in writting that this the best you had to offer in terms of customer service and I should not expect anything more from HTC on this issue.I think that would help put the matters at rest as far as I am concerned and I would have a legal document to take this case forward, along with all the recorded conversations with HTC staff via this application. 2010/05/12 12:48:28
Abhilasha Shiva Reply The question is when will she come back to me with a response ? she hasnt bothered to even respond back with the issue log and resolution log promised so far.

I would like to know who heads the HTC operations in India? 2010/04/29 19:37:33
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

In this regard we would like to intimate you that Mrs. Choudhary will coordinate with you.


We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Mr. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

In this regard we would like to intimate you that Mrs. Choudhary will coordinate with you.


We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 2010/04/29 19:31:32
Abhilasha Shiva Reply if you havent been able to get me a reply in 21 days this time and for over 4 months in total, I dont know what you are coordinating for me. If you dont want to resolve or have no resolution, pls suggest that. There is no point in keeping me hanging in the air for all this long. I am fed up. Mrs Choudhary was supposed to send me a report and there isnt anything that you guys have provided so far.

So all I can say is that I need to go ahead and scrap this handset other than following up and share this chain conversation with Media to publish a report on the services provided by HTC to public , so that others are aware of what one has to go through if things go wrong with an HTC handset and take an informed decision before buyig a HTC handset. 2010/04/29 16:24:06
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

we are coordinating with service center to provide best possible solution for you. wehave contacted the service center for the certificate and we willupdate you.


We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Mr. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

we are coordinating with service center to provide best possible solution for you. wehave contacted the service center for the certificate and we willupdate you.


We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 2010/04/29 15:05:15
Abhilasha Shiva Reply how much longer ? I cant really keep waiting , this is hampering my work badly.. 2010/04/28 23:21:06
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

we are coordinating with service center to provide best possible solution for you.


We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Mr. Shiva,

This is in continuation to our previous correspondence regarding HTC Mobile.

we are coordinating with service center to provide best possible solution for you.


We look forward for your kind co-operation.
Thank you and have a nice day!

HTC
Hotline:[protected]
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 2010/04/28 23:15:12
Abhilasha Shiva Reply the hnadset has been returned with an expired security certificate and has scratches all over.Mrs Choudhary from the delhi office promised to send out a detailed report on the handset through the call centre and a replacement parts for the tampered body rim, however no revert yet and the phone still hangs.

Also to my shock was the news from Mrs Choudhary taht the second time around the motherboard was changed just for customer satisfaction though therewas no problem, I cant really understand if the phone conced off completely and it was diagnosed as a mother board crash by your service centre staff, who I am assuming are qualified to detect a problem, how can the statement 2 months later change to that the fact that it was done only for customer satisfaction. looks like a riff off racket run by HTC service centre, as I was asked to pay for the replacement of motherboard etc, had I not refused to go ahaed with this additional expense, I would have been cheated.

Also I dont understand If HTC truely promotes Sony ericsson brand and recommends taht it scustomers buys that as you use that for your replacement handsets.

I am still not confident taht thsi handset will work well, asit still gets hang when u have mails open...but i dont see how you can help me on this as the handset has been with the service centre for nearly 2 months in the last 5-6 months and everytime something si done and then something goes off.

Let me know, what you want to do with this issue, If you have no resolution for me, I am happy to discard thsi handset and move out of this sour relationship with HTC immediately, as I have wasted enough time, money and efforts with your team and have been told multiple times that there was no problem and made to go and buy new sims.

Regards
Abhilasha Shiva
[protected] the hnadset has been returned with an expired security certificate and has scratches all over.Mrs Choudhary from the delhi office promised to send out a detailed report on the handset through the call centre and a replacement parts for the tampered body rim, however no revert yet and the phone still hangs.

Also to my shock was the news from Mrs Choudhary taht the second time around the motherboard was changed just for customer satisfaction though therewas no problem, I cant really understand if the phone conced off completely and it was diagnosed as a mother board crash by your service centre staff, who I am assuming are qualified to detect a problem, how can the statement 2 months later change to that the fact that it was done only for customer satisfaction. looks like a riff off racket run by HTC service centre, as I was asked to pay for the replacement of motherboard etc, had I not refused to go ahaed with this additional expense, I would have been cheated.

Also I dont understand If HTC truely promotes Sony ericsson brand and recommends taht it scustomers buys that as you use that for your replacement handsets.

I am still not confident taht thsi handset will work well, asit still gets hang when u have mails open...but i dont see how you can help me on this as the handset has been with the service centre for nearly 2 months in the last 5-6 months and everytime something si done and then something goes off.

Let me know, what you want to do with this issue, If you have no resolution for me, I am happy to discard this handset and move out of this sour relationship with HTC immediately, as I have wasted enough time, money and efforts with your team and have been told multiple times that there was no problem and made to go and buy new sims.

Regards
Abhilasha Shiva
[protected] 2010/04/24 17:34:02
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.

To clarify your issue, you stated that: You are facing issue with HTC service.

We are coordinating with service center and we will get back to you.

If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx

Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab.


You can also call our Call Center at:[protected]
if you have further questions.

Thank you once again for your continued patronage.

Best regards,
Prashant Raushan
HTC

i sent my HTC Touch dimond hand set for repairing to HTC service center, after repairing, they have changed PCB of my phone and then after i sent my mobile to relience web world for activation, they asked for new RSN no which HTC co didn't gave and still after almost 21 days my HTC is not working and finally i was forced to purchase the new phone, after spending almost Rs.26,000/- i am not in position to use my phone.

Hi, I got relacement certificate for HTC HERO I bought on 28 Feb 10. htc Complaint number is:RINSRS[protected] I went to the retailer "Mobile Store" in bangalore where I bought the phone from and I was told that they are out of stock and cannot help. I was given a dealer's number ([protected]), dealer also told me he does not have stock. My question is that whose responsibility is that I get the replacement asap. Is it HTC or the Mobile Store or the Dealer. I do not need the phone now. HTC has not given any date for replacement neither are ready to refund the money. Serial number of the mobile is :HT99FL903815.

shop address:#2 ground, 80 feet road,1st block, 7th main, koramangala,opp food world,560034.
[protected]
.
Thanks
Abhineet
[protected]

i have p3400i phone ... i am facing lot of problem with it... i am not able to send more than two messages... for every 2 messages network is refreshing and taking time for it.. an error message called the message could not be sent because the sim is not valid is shown on the screen.. but i tried changing different sims but the same problems are repeated but all those sims work in other mobiles.. i even got my mother board replaced for this set but prolem still continuing..... service center officers are not responding and saying to complaint to head office... i even not receiving calls but the calling persons can hear the network ringing but no message or alter is shown in the set.. so i am loosing important calls... plz gelp me soon before i complain in cosumer forum... my contact numbers [protected]...[protected]... plz let me inform the solution on these numbers

hi
In morning i pick my phone and see my htc 3400i not started. After some time i was try, display on then after off and yet this time it is not started.
what is the main problem

Bhagwat Prasad

Hi,

On Saturday March 20th, 2010 I gave my HTC Touch2 phone to the HTC Taipan, Borivali, Mumbai service center following the non-functioning of the touch screen after 1 year of purchase. I was told by the service center staff that the mobile will be ready on Tuesday March 23, 2010. I have been calling since then to find out the status of the repair of my phone. I got to know that some shifting is going on due to which no status can be given. I have tried calling atleast 15 times at the service center bu not updates provided. Every time I call, some new person will pick up the phone and tell me that we will call you back.

This is ridiculous and call for a serious legal action. It is highly unacceptable that a customer has to call so many times and get no updates.

I have purchase a HTC Mobile in the month of May'2009, and it at Noida service center since last 8 months, customer service is not redy to repair it in warrany because they told me that it liqued damage and can not be covered in warrany.
kindly suuggest what i have to do.

HTC P3400i Stolen - Please block the IMEI No.[protected]
Date: 06.03.2010

Sub: HTC P3400i Mobile phone Stolen/Missing

Dear Sir,

I request to block the IMEI No. [protected] of my HTC 3400i mobile phone instrument that was stolen in Metro Rail while I was boarding from Metro Rail at Girishpark and got down in Mahamtma Gandhi Metro Station, Kolkata around 10:45 am on 06.03.2010.

Though immediately on realising the same, I had called my mobile service provider VODAFONE at their Call Centre and given instructions to block the SIM card so that the same cannot be misused by anyone. However,you are requested to block the handset, and if possible inform the police authorities at Jorasanko Police Station, Kolkata where the written complaint has been lodged vide application letter dated 06.03.2010, general diary no.612 regarding the where abouts of the instrument if being used by anyone.


Model HTC P-3400i
IMEI No. [protected]
Date of Purchase 25.12.2008
MOBILE STORES
Customer Number :[protected]
Amount 9799/-

Thanking you
Yours truly


Rajendra Kumar Jain
26/1/11 Narendra Nagar,Block "E", 4th Floor
Kolkata - 700 056
Resi: [protected]
Mobile: [protected] (Alternate No.)

I got the HTC 3452 as a new year’s present on 1st Jan 2009 and it’s not even been a year and I have had multiple issues with the handset starting in late November / early December 2009. My handset had issues with the speed and call hanging issues etc and resultant was a change of the motherboard as diagnosed by the service centre around the 22nd of December after which the phone was handed over back to us on the 2nd Jan 2010 - good part was that it was under warranty so got replaced for free, However again within a day the problem cropped up again and we were told its a problem with the fire wire and then that was replaced at an additional cost of Rs 300/=( this was not checked as a part of the initial diagnosis coz the service centre didn’t have power( electricity when we were at the service centre) and then again the phone would go off the network for hours all together and we thought it was a problem with the Airtel's network so we registered a complaint withAirtel and they did a SIM Swap and did a network confirmation. The problem intensified and now the phone doesn’t get connected to the network _ Airtel, I took the handset to the service centre and I was told handset is fine but again when they inserted the sim card and dialed the number, it kept giving a message - out of coverage area but the same sim in another handset worked absolutely fine , I was asked to leave the phone for observation and when I went back to collect it, I was told that there is a problem with the speaker and some hot spot - which when I asked what was it - the service person said he doesn’t know how to explain....Not sure where the problem is and how can it be resolved as the HTC service centre folks said that they have done whatever they could . Post this I called up the HTC Contact centre and explained the complete issue to vishal who suggested that I take the phone to salora service centre as they are their authorized centre. I had to take a day off from work to take the handset to a service centre over 20 kms away. On reaching their they also wanted to keep the phone under observation and we waited for over 2 hrs and then we were asked to go back and await a call from them. In the mean time we also got connected to Vishal at the customer service centre, which in turn spoke to the service engineer at Salora and confirmed back to us that he will call and update us. Now we are sitting with situation where we are told that we or a 3rd party tempered with the phone and the motherboard has again crashed and will be replaced at a cost and at the most HTC can offer a 20% discount. I have a few questions before I decide to continue my relationship with HTC. 1. Is this how you treat your customers and make them run from one service centre to another bcoz HTC doesn’t have skilled staff to handle the issue? 2. Does HTC believe in owning up to issues that they have with the handset and not blaming it on the customers to have tempered it. 3. What do us/ customers expect in situations like this from HTC when the phone had issues while under warranty and it was not resolved to our satisfaction to the extent every time we went back to collect the phone they said it’s already tested and check with your network provider on the connectivity issue. I would appreciate if you could provide me with a proper resolution for this case and suggest a course of action. I do not intend to spend any more on this handset in terms of time, effort and money and would rather invest that with some other company in the hope that I won’t be treated like this. This was my first HTC handset; after being with Nokia and Sony ericsson for over 12 yrs and It makes me believe that its not a reliable product and the customer service doesn’t not believe in providing customer service rather believes in calling its customers a liar and attempt to rip off money by blaming the customers to have tempered the phone. I would not have been wasting my time and effort in writing this feedback to you, just the fact that it was a present from my husband on New-year and we are very emotionally attached and had been extra careful with the handset. Details of the handset : Model number : p3452 IMEI NUMBER: [protected] ORIGINAL IMEI NO:[protected] P/N:99HEH150-00 S/N:HT845G601501 I would appreciate a straight response from HTC, I am not looking for any apologies coz its way beyond me to accept the fact that I am called a liar for such petty things, when my fault has been that I have been following instructions from HTC service centre and customer services employees and running pillar to post to get my phone rectified at an authorized service centre.

Issue
1. Incoming Calls not ringing / not visible / not appearing / not in miscall list nothing.
2. Notification Errors eg: Cannot Execute “cprog.exe” etc.
3. Mobile Hangs when Incoming Calls try to save.

After 8 months of complaining again and again, keeping 4 times to service station now company is not ready to accept problem. as per them there is no problem with set.

i had given my handset in warranty for repairing for various problems but there was no proper repairing work done for my handset and my handset was returned after almost 2 months, but the worst part was that most of the problems were still there with many new problems due to faulty repair done .

after repeatedly contacting the HTC CUSTOMER HELP LINE i.e [protected] there is still no response about my handset as i have put an request for replacement of my handset. HTC CUSTOMER HELP executives give commitments of calling n reporting about my cell within 2 days but there is no execution of the same.

its been a long time and no response yet ....