HTC India Complaints & Reviews

HI, I have faced touch screen issue on 12- dec-2014. I write a Mail to HTC people and done live chart to solve touch issue. I got replay for my mail on 13-dec-2014 for solving touch issue. It won’t work for me. So they suggested me to visit HTC service center. On 14 –Dec-2014 I visit HTC service center and complaint about my touch issue. They checked and said touch gone we have to replace new one. So I said ok, but problem is they don’t have touch screen stock. Service center people rise an order for touch screen on 14-dec -2014 Details are Ticket #: 4INA[protected] Serial #: HT44MMP00405 On 29-Dec-2014 I got a mail from HTC people that your order is arrived so please submit your phone for service I have given my HTC one dual for servicing due to touch panel functional abnormally on 8-jan-2015. Can you please check the status of my phone service? IMENO: [protected], MEID: 1A1000037A6A3B1, SNO: HT44MP00405, PARTNO:99HVJ017-00, SERVICE REPORTNO:Q2S[protected] It’s already 28 days no update about my phone. I checked in online with the help of this link https://e2e-tracking-us.htc.com/ NO USE. I charted with htc care people on 20-Jan -2015 they said. I will get intimation on 22 –jan-2015, But no intimation. Again I charted with htc care people on 28-jan -2015 they said. My Phone service will be complete on 2-feb-2015, but no intimation. Again I charted with htc care people on 2-feb -2015 they said. No replay they just suspend chart. Again I charted with htc care people on 4-feb -2015 they said. My Phone service will be complete within 48 hours, But no intimation. Again I charted with htc care people on 6-feb -2015 they said. No replay they just suspend chart

I have purchased a new set HTC 501 on march 2014, now its being a unused device for me. there are number of problems are being faced mostly touch screen is not working while operating some functions. kindly reslove this issue ASAP. i appreciates your support. thanking you in advance. Regards// kanhu panda [protected]

i "shravi rathi" have to complain about the poor service that i am facing. I have purchased HTC ONE on "22/05/14" from "mobile world" rohini(sec-8), delhi and soon after 5 months my phone unfortunately became dead due to some problems i was not able to report for the phone but soon did complain about the issue to the "TMS Plus company" from which i have insured my phone and submitted the same on "22/11/14" which they promised that i will get it back with in 15-20 working days and my job sheet no. was "9411" but i received my phone after 2 and a half moths on 04/04/15 that too not repaired perfectly ..i m still facing problem with it that it is not getting charged. i cannot re submit my phone for such a long time and need your help for the same. it is really disappointing that my phone is half the time on service center and not in my hand that to with such poor service.and now it is more disappointing that with such not satisfying service my phone is now out of warranty because they have changed the mother board and the IMEI no. as well. i need an strict action.

My HTC desire u phone is not working properly. It has already been repaired by the company service centre three times for the same issue and now the same issue is there for the fourth time. I have asked the company for a replacement but they said that it can only be repaired. As it has already been repaired 3 times i want a replacement this time.

This complaint is regarding my new phone HTC desire 820. I has submitted my phone on 1 Jan for repair however till today I have not recieved my device.. According to them my phone is just hold for material from last 20 days.. Each time they asked me to wait for 48hrs. After 48 hrs if I again called got same answer to wait for next 48hrs..proces is just going on..agents are rude..no one is able to help just keeping my device with them. I have recordings and email with me..they have emailed me that they will repair my device without however not getting positive response from them. They have crossed their tat time which they had provided to me. Just need your help.

I am facing an issue with the HTC One's Ultra pixel camera that is causing photos tinted with purple, when photos are shot during night or in low-light conditions. Also, I am not able to launch a complaint on HTC customer care site as the site says that the MEID/IMEI entered is not a proper format.

From past 1 year I phasing the camera issue, in low light it is not capable to take photo, it showing pink screen. Everyone knows that its a fault of HTC as it's a hardware issue. I went many times to the HTC customer care within my warranty period, either they didn't take my phone else they suggested to come later. Now my warranty period is finished and till now having the same problem. So in that case what support I can expect from HTC?
From today .

Dear sir/ma'am I have given my htc mini one set to radhakrishana mobile center in gorakhpur utter pradesh from last 3 months just to change switch on/off button.but still I have not got my mobile and there is no response also what is the status of my mobile and mobile was under gaurantee period till that time..even I have talked mr.dheeraj kapoor he is some seniour member of your sales field for up division 1 month back but from there also I have got no response.pls see to this matter I can just requiest only.

This is very disturbing that HTC brand is also starting bluffing consumer for the handset, its only 3 months have bought HTC one E8 from CROMA and its hard to believe that within 3 months the phone is dead, have taken to the service centre and it was found that the motherboard and the batter is gone out of order, the service centre people are saying that it need to change. Need resolution for the same, why should i get this repaired when i have paid the whole amount. Call me on [protected]

I bought HTC 816g desire a month back. It worked properly about a week and started problem with speakers. Speakers does not work with flip cover. I removed the flip cover. Then it worked well about a week. Again problem started. Speakers didn't work if I kept mobile on any surface say table or book anything...frustated with HTC

I bought HTC one x phone and after 15 month phone not working than I went HTC service center for repairing they told for repairing will take 16000. I shocked how is this possible new phone values is 20000 rupees and my old Phone values is 8000 rupees and charging so much high values they cheating to customer plz take action as soon

I purchased Htc one e8 on 22/10/14, on 23rd of december mobile display started with some lines, and slowly it increased to whole display. i went to HTC service centre (NUNGAMBAKKAM) and they said its my fault but there was no crack on the screen and shop keeper where i purchased said me it would be covered under warranty as its not physical damage, but still they said its my fault, i.e. i have put some pressure on display so it had been damaged internally. as mobile is necessity i said ok for repair and said him to change the disply and was given a quotation of rs.7000/- and wil be delivered within 10 to 12 days. till today i have not received my mobile from service centre. they have said me to deliver this month end on 23rd of jan. i am waiting for it. can any1 help me out? is there any provision for such complaints to get my mobile replaced at free of cost asap.?

I have bought a HTC desire 816G( with IMEI No [protected] ) on[protected] at Kamal Big C Electronic Zone Bidar 585401(Karnataka) Mob-[protected]. But on[protected] the mobile has reached not chargeable stage. So I returned the mobile to above said Show Room on[protected]. The shopkeeper has promised me to return the mobile within 8 days. But till today it has not got repaired. So I kindly request you look into the matter and settle the problem soon. With regards Ganapathi Sathe c/o Head Post Office Bidar 585401 Karntakata Mob [protected]

My Name is Sonam Kumari. I bought a HTC Desire 616 handset from Flipkart on 7th November, 2014. Within a month it started giving me problems. So i took the handset and gave it for repair within warranty at TVSE Electronics, Kolkata (authorised HTC service centre) on 27th December.I was informed that I will get the handset on 20th January 2015. After waiting for more then 20 days, i started calling the HTC service centre and i am not getting any response. is this the kind of service we expect after paying 15000 rupees for a phone. Please help me.

I gave my phone htc desire 816 for repair.there was a problem in slot 1 and this eng named "abhay" working at htc care centre, patrakarpuram, lucknow kept on giving me dates with every new date leading to another date...after 15 days of giving my phonefor repair i had tobring it back as it is as acc. To him it would have taken him another 7 days to give me yet another date...

Name- Luv Tayal Contact- [protected] / [protected] IEMI- [protected] Ticket Number- QHS[protected] Email- [protected]@gmail.com PFA the service report along with this email. Address of the HTC Service center(TVS-E)- Shop no- 105, first floor, Shangrilla Arcade, Near Shyamal cross road, Ahmedabad, Gujarat- India Really Disappointed with the Service- HTC, you have proven to me that its "NOT" worth buying your products even though your products are mind blowing & Smart. I am writing this post in regards with my HTC desire 816, that I purchased 6 months back. Well, I dropped the phone and obviously the screen on the phone cracked and the touch response stopped working. Fearing the worst, I showed it to a local mobile repair guy(since it was a Sunday- HTC TVS-E was shut), the repair guy says that I would have to give it to the HTC Service only. After couple of day(16th January 2015) I managed to give my phone to one of the HTC TVS-E service center in Ahmedabad(India). I was initially happy to see return date of my phone is 19th Jan 2015 & Approx cost of the Screen being Rs.5500/- on the service report. Usually, with other major mobile brands that I have owned and got serviced was no more than 48hrs. Wonder what takes HTC to get a screen fixed in more that 1 week. The best part, I did not get a call till date from HTC/TVS-E regarding the status on my phone. I have to keep calling the TVS-E guys and ask them for the status. Same result on the online chat service- It would take some more time( another 10-15 days I Presume) I am highly disappointed with the service provided by HTC for their esteemed customers by holding onto their phones for ever & ever!! Would urge HTC to pls look into Customer Satisfaction & retention of your products. Right now, I don't think its worth buying a phone that does not give a quick fix for a small problem like a replacement of Screen. Not buying an HTC ever again. Pls do consider this as an ESCALATION. Incase I do not get my phone back soon, I am ready to go to CONSUMER COURT for this. I have all the time in the world to get back what I deserve. I wasn't even offered a replacement/temporary phone for the time being. I am highly disappointed with the Service that HTC/TVS-E is providing with my handset. Pls do read the following email for the entire detail. Pls rest assure that I am definitely going to the CONSUMER COURT for this issue. It has been exactly 11 days that my phone has gone into the service center for a minor repair(Screen Replacement) and I haven’t got it back!!! If this is the kinda service that you provide your customers, then I am sorry to say that you are losing “A LOT” of valuable customers and will keep losing them. I hope my message is LOUD & CLEAR!! I am going to the press soon( Have booked an appointment with the Top National Newspaper ) and also going viral online with this issue. My work is being held up and I am losing a lot of money because of this issue.

Dear HTC Team, Request you to please look in to the below mail I have bought HTC 816 model in month of August 2014. Its dual sim phone & nano sim. Whenever i insert any sim it never shows no network. If i insert the same sim in other phone it works. I want replacement of my phone or i wanted my phone to be repaired. Request you to please look in to the same on urgent basis Receipt copy i will upload later on

I am getting response from none of the mentioned point of Contacts, No response from HTC Toll free number, Service center's landline, Online chat, Support email. What kind of a service you are offering to ur customers? I am eagerly waiting for the solution.

I have purchased first time HTC 816G before three month, now its motherboard it’s not working as per your service center at first floor in jena tower janakpuri district center (New Delhi) billing Bill detail at below, I requested to you please replace the mobile(HTC 816 G) in DOA, not replace motherboard only DEL [protected] Your early response on this will be highly appreciated. Regards Arjun Kundara Email :- anirudh.[protected]@gmail.com MO :- [protected]

Hi I am user of HTC desire 501, i was facing problem with headphone i submitted the headphone in nearest service center on Saturday(17/01/2015) i got message same day that it is deliver to the address and it will be deliver to you in two days, i haven't got yet today is 23/01/2015 how i will get the headset please let me know Kanhaiya [protected] Job no. 15INA[protected] fedex trackig no. F99qQ1098089