HTC India Complaints & Reviews

COSTLY MOBILE MOTHERBOARD NOT WORKING WITHIN 18MONTHS OF BUYING MODEL MAGN#DS-C9 IMEI [protected] SUBMITTED AT ATHORISED CENTER TVS ELECTRONICS LTD. 33A BUNGLOW ROAD, KAMLA NAGAR NEW DELHI 7 ON 18NOV2014 ESTIMATE QUOTED RS.7000/- ADVISED TOTAL TO PAY 7170/- AND SAME OBJECTED SO GIVEN 20PCT DISCOUNT. EVEN AT THIS HIGH COST OF REPAIR/REPLACEMENT OF MOTHER BOARD IS NOT WORTH IN PRESENT SITUATION WHEN LATEST MOBILES ARE AVAILABLE AROUND RS.5000/- NEED QUICK SOLUTION TO BRING REPAIR CHARGES UPTO RS.2000/- INSTEAD OF CHARGING RS.5500/- nirmal kumar jain mobile no. [protected]

When I brought my mobile it works fine, then they gave a software update after updating my phone stop booting stuck at white screen . I have warranty which is about to expire in 10 months . I gave the mobile to Chennai htc service center they said have to change motherboard so i gave it to them. it about to end 1 month still they didnt return my mobile . saying its in prograss .. pls i want my money back i hate htc..

Dear Sir/Madam I have purchased HTC 600C on 10.5.2014 after 2 months it started getting off and restart in next 10-15 mints after many tries and this happens 3-4 times daily in a day. As already this handset has been showed to Company Service centre and they given back same after 1 month with new motherboard. Since i have purchased HTC 1st time in my life and having very bad experience please help to getting out from this problem. Rgds Anupam

Dear Sir, I have deposited the accessories of my HTC Desire 310 Dual Sim handset i.e. Battery and Handfree for repair because they were not working properly on 02/12/2014 at 01:58:29 PM having Ticket No: 14INA[protected], Job No: DEL[protected], S/N: cc43dwp01831, Part No: 99HAAD020-00 under Warranty at your HTC store in Harikrishan Gallery & Services, Ug 26 Suneja Tower-2, District Centre, Janak Puri, New Delhi-110 058 (Contact No. [protected], [protected]). I have deposited my accessories for repair at 02/12/2014, I have not received them by till date by which I am facing lots of trouble due to not having my phone, its delivery time is 6-7 days but its already 10 days passed. Sir, today I am mailing you my problem so please take some legal action soon. So, please its my humble request to you to take urgent action on this inconvenience as soon as possible. Warm Regards Himanshu Verma

Dear sir, On 05.11.2014 vide ticket No. 14/NA[protected], one complaint has been register for LCD broken, and it is assured by your Indore Service Centre (MZ, 77/80, Yeshwant Plaza, Near Railway Station, South Tukoganj, Indore Madhya Pradesh 452001) that we will provide you all intimation and estimate. But till date neither any response has been received nor entertaining my phone (whenever contact). Hence you are requested that confirm me when I will get back my instrument. For evidence, I am enclosing herewith htc Care Service Report. For quick response, I am giving my mobile No. [protected] alongwith my e-mail address [protected]@gmail.com & [protected]@yahoo.com Despite given previous mail, no proper satisfable reply given by you. Till date our complaint remains outstanding at your end. It means either you are not so serious after sales service or you do not have any value and importance of customer. You are suggested that clear my query and intimate me that when I will get back my repaired instrument or you are not enable to repair the same. One more thing note strictly that in future, I will neither purchase your any product not let any to buy your product

I have submitted my phone on 27 Oct 2014, AS my phone touch was broken. I din't receive my phone yet they always make fake commitment with me, like I will get back to you in 24 hrs or 48 hrs, but no response yet just because of this I had may loss. please hep Ankit mishra [protected]

Hi, One of the worst customer service experience. After speaking to multiple customer support representative, I am convinced HTC trains its customer service employees on how to harass a customer. I had a SIM slot (Slot 1) problem in my HTC desire 816 dual sim, my phone was in warranty period (DOP 1 Oct 2014) so i have given it to service centre for repairing, on 13th November, and they promised me to return my mobile in 15 days, but as day passed they are shifting return date, when i called service center they are giving me reply that they have no part, so they are waiting for parts to come, they always gives excuses, After a month they have given a quotation for repair where i got the mail with repairing cost estimate around Rs 8048/- (For changing the SIM slot – very small part). I gave call to customer center and argued again that this is not my fault. Customer care rep agreed it is deign fault of the device. After several repetition they agreed to provide me concession and agreed to do it in around Rs. 6400/-. They have given me the new date that they will return my phone on 18th Dec, but i can't trust them now, they always ready with new excuses. I submitted my phone on 13th Nov 2014 and it is almost 2 months today on 10th Dec 14 but still I did not get my handset repaired even after several calls and arguments. Every week I ask them the status and i get the same reply that it will be repaired by next week. I am fed up and very much disappointed by all these and would request to take care of my case. My phn tckt no:- 14INA[protected] i had given my phone to HTC service centre on 13Th Nov 2014 at Eternity Mall Thane and still the device is in service centre. Whenever i call to htc costumer care the person told me to wait for 48hr. History is available on https://e2e-tracking-asia.htc.com/

Hello hemang i,
Arpit patel i bought htc desire 816 grey on 2-jun-2014 worth rs 23050.
I had my first problem on 14/10/2014 (Job no rinqns[protected])
Regarding repair recommendation replace of speaker, then again i had
The same issue again on 29/10/2014 (Job no rinqns[protected])
Regarding repair recommendation replace of speaker, then due to same
Issue on 11/10/2014 (Job no rinqns[protected]) i give it back to
Ervice station and they replaced the unit but that was also defective. The
1st problem in the replaced phone was regarding network and i called in
Customer care they suggested me to go to service station then, they
Olved my problem. Again i got same problem regarding speaker and i
End back my phone to the company for repairing and called in customer
Care and they gave me ticket no 14ind[protected] so i complained on the
Ame ticket no that i got replaced phone but that is also defective but customer care told me to get back the phone from service station without repairing will
Try to give you fresh unit against defective unit so i got my phone
Back but customer care couldn't solve my problem and told me to submit
Your phone to service station and i got new job again so i am
Attaching all the job and bill alone with the defective unit. So
I want you to look forward to my problem i am suffering from this
Problem from last so many couple of days i want the solution as early as
Possible. So kindly look forward to my problem i am awaiting your
Answer

As per the the above mentioned job no I write to inform you that, i had submitted my mobile on 07/11/2014 at TVS Electronics Ltd, E-Mall, 6 Chittaranjan Avenue, kolkata - 700 072 for repairing which is in warranty as i had purchased my cell phone on 23/08/2014 from mobiliti world. But form your service centre side no one is giving us the proper feedback neither they are repairing my phone.

These is the way how HTC deals with the client. It is shameless for your HTC side as you are useless to help client. Please inform your team to work properly instead of hareshing client.

Please update me as i need my phone immediately by 2-3 days or return my cash back.

I am enclosing herewith an attachment of service report for your reference.

Awaiting for your reply.

Regards,

Anita Bagla
(Purchaser)

I am a HTC customer from malaysia, I would like to share my experience with the other branches around the world. 1 I have been threatened 2 scammed 3 insulted 4 bullied 5 broke 6 humiliated 7 almost failed in my final year in engineering 8 not listened to 9 lied to and much more all these things are true when I gave my mobile for repair for mic was broken they said they fixed it and when I received the device cover was broken when given again they replaced the cover when checked mic was broken, and, when given again for repair mobile still have problem, hey put used parts in my mobile they admitted it, called customer service people laughed when asked to pass it to manager we dont have one, funny thing after 2 months of complains manager calls me I am the manager please send in device for repair all I ever asked was to replace but they refused, Call center quality is a joke official website people also laughed, knock knock who is there? HTC customer, customer who? the person who no one helped, i became a joke because of HTC please respect, even after contacting all the branches of the world these guys in malaysia are acting un-profesional and saying its our decision and it does not matter what others will say is this multinational company or their own company please help support a cause

Hello Team, This regarding a HTC mobile phone purchased on 01/12/2014. The first day it worked perfectly fine but the next day when I went to charge the phone, the touch screen cracked from inside. When I rushed to the Vendor, they asked me to go to the Service Center. On reaching the HTC Service Center which is located near the BDA Complex Indiranagar, they said it's a physical damage and did not even register my Complaint. They asked me to contact the customer support to get a form so that the phone can be replaced. On asking them to contact the Customer Support(as I had no spare phone to contact them), they refused. And they also checked the phone but there was no other damage other than the screen cracked from inside. The behaviour of the Service Center was also very rude and they did not want to hear anything. Also to cross check we have multiple phone users at my place who charge the phones but don't seem any issues with there handsets. It's just this device which was damaged might be because of the low quality of the product of such a big Company. The phone costs more than Rs.17, 000 and we are not so rich people to ignore it and go for another handset. After running to them for 2 days, they finally registered the complaint. On top of that they asked me to submit the phone to them so that the techs from HTC can decide "if it's a physical damage or not" and also they will be charging me Rs. 500+ for diagnosis. In short I am now paying around Rs. 18, 000 for nothing and also I have no phones with me. I submitted the phone on 04th of this month and till now there is no response. They also informed me that there is a 15 days replacement policy which they don't even care for. I am attaching the Screenshot of the conversation with the Customer Service through Chat and please find the below information about the device and complaint. Phone Model : HTC 816G Price: Rs.17, 460 Date of Purchase: 01/12/2014 HTC Service Center Details: Ticket No: 14INA[protected] Job No: BGL[protected] -- Regards, Suva Deep Mohanty | Senior Systems Engineer IGATE Global Solutions Personal: [protected] suvadeep.[protected]@gmail.com

Sir One of the worst customer service experience. After speaking to multiple customer support representative and escalation team, I am convinced HTC trains its customer service employees on how to harass a customer. My HTC DESIRE 700 has been in the service centre since 25 NOVEMBER 2014 and I keep getting told that the problem will be addressed soon. I must have spoken to them several times since submission of hand set at tvse service centre Kurla. (mostly listening to hold music). And this is not the first time my device has gone to the service centre. In last instance after buying handset I went to service centre for battery drainage problem they checked handset and returned saying you remove du battery saver app. And it will be ok, but after uninstalling app nothing changed., this time that the device has been sent to the service centre, for various reasons. I was informed that mother board and touch panel needs to be replaced that means almost 80% thing in instrument needs to be changed and spare for the same needs to be imported from HTC main office in Taiwan . So I request you I cant wait for long time without phone and asked for replacement.Hands down, its the works customer service department where the meaning of the word "customer" has been redefined. I wish HTC paid little attention to this important aspect of product line such as Smartphones. Utterly disappointed. ticket# 14INA[protected] hope you understand my problem and arrange to give my phone replacement . As you running short of spares...

i had a earpiece problem in my htc desire 616 dual sim, my phone was in warranty period so i have given it to service centre for repairing, on 4th november, and they promised me to return my mobile in 15 days, but as day passed they are shifting return date, when i called service center they are giving me reply that they hav no part, so they are waiting for parts to come, they always gives execuse, its already taken 1 month, and still i do not get my mobile back, they have given me the new date that they wil return my phone on 15th dec, but i can't trust them now, they always ready with new excuses. i want my phone back .AND i also want that they should give me new phone . my phone is htc desire 616 dual sim ticket no : 14INA[protected] IMEI: [protected] SERVICE CENTER: SATYAM COMMUNICATION (CONTACT NO[protected] NEAR CENTRE STATE MALL, SECTOR 18, NOIDA, UP(PIN CODE 201301)

I have a HTC Desire 500 handset with IMEI number [protected]. The yellow patches were coming on my screen and I handed it over to TVS Electronics Ltd, Sec 47-C, Chandigarh for repair on 7-Nov-2014. The service record number allotted to me was QFS[protected]. The mobile number mentioned in my complaint was [protected]. When I went back to collect my phone on 15-Nov-2014 they handed it over to me, but the display was not coming. Service center people informed me that there is issue with motherboard and it need to be replaced. I submitted my phone again for repair. After that I have followed with HTC Care number[protected]. But still I am getting response that motherboard is not available yet. Already more than three weeks have passed. All my contacts and many other details are in phone and it is impacting my work. Do not know where to raise it, it is seriously a lapse on part of service by HTC. I cam be contacted at[protected]. Regretting my decision to buy HTC phone.

The service centre you have in Ameerpet, Hyderabad is worst.Even government offices works better.I had some some software issues and it was promised that I will get my phone back in a day and it has been more than 5 days yet i have not got my phone back. There is no way to contact them.All the numbers they give are wrong and even if somehow we get correct number and call them, number is not reachable, busy or unanswered..I have called them more than 50 times in 2 days all my calls were unanswered.The staff is very rude.

Respected Sir This is Jayaprakash.K from Chennai, I have given my HTC cell to your authorised dealer TVS Electronics Ltd, On 23.9.2014 bill number Q2S[protected], till now no response from this dealer, last time when i called them they said it is an Liquid damage which is not possible from my side and this cell i have bought it in the month of July 31st, 2014, Kindly let me know what should i have to do or i need to make an complaint in some other place Your person in TVS says he will charge some Rs 7500/ for repair and gave us an discount for 30% which is not possible from my side, Kindly let me know as soon as possible. Because of delay on HTC Product how we can tell or ask to go for this product, Kindly issue me an new handset or we all are willing to go legally against your product Awaiting for your reply Regards Jayaprakash.K [protected]

I had issue with my HTC desire 816 power button and some visible vertical lines on the display, there is no damage to the outside body not even single scratch. When i submitted my phone to TVSE Bangalore on Sep 30 they told lcd display is broken and it will cost 6000. I argued with the them that my phone is in warranty and then i agreed ok I will pay the money but I want my mobile repaired, they promised for 10 days. Today is Dec 4 2014 more than 2 months I havent received any information from HTC regarding repair. I made more than 200 calls to global service center everytime they are telling parts are not available, they postponed it to next week every time. I dont know whether parts are coming from different universe or what. HTC service is the worst they dont keep up there words. Escalations, SLA, timeline is no words for them. If its there new product launch then also they will give same excuse like parts are unavailable from past 2 months.It is not at all expected from HTC, i will never recommend anyone to buy HTC, there service is worse worse worse. IMEI - [protected], Service report - Q6S[protected]

dear sir, few month ago i have bought htc desaire 816 d816n, IMEI NO. [protected], S.R.CKQ[protected], VR[protected], now i have a problem with ring tone message tone, camera zooming.here full volume by setting, but i can't heart if some one call me., sum time automatically volume is high when i reduce the volume. at one day need to several time switch on/off for solve this problem. Four time, when i was go to htc service center your engineer do that again switch off on and solve this problem but few minute later again same problem. so, i not feeling well when i buy this mobile. what i can do sir, please consider the case and do the need full.i went four times hadad service center but my problems not solved yet. I have attached my all repair voucher.my cell no.+[protected].email:[protected]@gmail.com thank's

I bought HTC one M8 03rd Oct 2014 for 43, 000/- it was good for some time, last month from 10th Nov 2014 it started showing display problems. i have given it to HTC service center now. I am really saddened by this incident i never thought this phone would give some problems, feeling disappointed buying this phone. service center guys told me phone will get it repaired by 2weeks of time but i still have not recieved any conformation msg from the service center. when i called last week to know the status the customer executive told me it will get delayed as the item to be replaced is not in stock. this is not the approach i am expecting from this company. kindly help!

I have 2 issue with HTC services. I purchased HTC desire 816 on July 2014. On the 9th Nov I saw the display not working on my phone without any fall or hit on handset. There was not a single scratch on phone or on the glass. I went to collection center (Satyam Communication, J-34, Sector-18, Noida) and they said that the display is damaged internally due to fall and will not be covered in any warrenty. I argued lot for this but they did not agree. I gave my phone to them and it was sent to reparing center from where i got the mail with reparing cost estimate around Rs 5500/-. I gave call to customere center and argued again that this is not my fault. After several repeatation they agreed to provide me conession and agreed to do it in around Rs. 3600/. 1) Should It not be covered in warrenty if outer glass is not broken, even no hit or scratch on the handset? My another disappointment from HTC care. 2) I submitted my phone on 11 Nov 2014 and it is almost 2 months today on 1 Dec 14 but still I did not get my handset repaired even after several calls and arguments. Every week I ask them the status and i get the same reply that it will be repaired by next week. I am fed up and very much disappointed by all these and would request to take care of my case. Additional details: HTC Ticket no - 14INA[protected] HTC Job No - DEL[protected] Regards Manoj K Verma [protected]