Huawei Complaints & Reviews

To the department of costumer care services of huawei technologies co. Ltd.
I have purchase a hand set honor v j 68799 model y541-u02
Which is not working properly since last six month. It is restrat automatically and hang some time.
I have already complained and discussed my problem to the costumer care executive of flipkart. They suggested me to visit and discuss my problem to service center wich is situated at famous computer novelty plaza near old bus stand bareilly but tehre service center not situated that given address so
Now i want to solved my problem as soon as possible. Otherwise i went to take this issue in the consumer court so solved my problem with in one week.

Model - honor v j 68799 model y541-u02
Imei 1 -[protected]
2- [protected]

And pickup my phone given my address

Deepk kumar
Department of biotechnology bareilly college bareilly

C. N.-[protected]

I bought a honor bee mobile phone oder no- Od[protected] on 21 january 2016 from flipkart and seller was WS Retail. but now my ph is hanging frequntly when i play any video or mp3 or open any image. if i play game it start to automatic black screen so i uninstalled every game. also if i installed many softwere it also hang.also the the power button is not functioning properly.
please help me.. this phone makes me frustated, its only 5 monts runing but makes my life hell.

My Huawei nexus 6p mobile has an issue with its rear camera. I raised the complaint with Huawei on 5th May and they understood the problem and gave me a service ticket no. 22728914. After rigorous follow up with Huawei finally their tech support personnel called on 25th May and agreed that the mobile has a hardware issue for which the mobile would have to be sent to their warehouse in Chennai and Huawei would arrange for pick up of my mobile from my home. They gave a mail regarding this on 26th May, on 28th May the courier company contacted me but as I was out of town for a couple of days I asked them to arrange for pick up on 30th May. Today is 14th June but till date my mobile has not been picked up for repair. I have been in regular contact with Huawei customer service via phone and email but they have been of no use whatsoever.

My huawei honor 6 h60 l04 phone purchases during july 2015 is not working properly. When it is unplugged from charger the screen goes blank. Lots of similar complaimts reported in india. Kindly advice how to brought this to the notice of the manufacturer.

Sajeev
Dy. Manager (D? L)
Hindustan organic chemicals ltd.
Ernakulam (Dist.), kerala, s.India
[protected]@gmail.com
[protected]

I have submitted my device Nexus 6P's adapter with data cable on 26.02.2016 to authorise service center "Smart services" Bhubaneswar, because it was not working.
They told me that it will take 14 days to get it replaced.
They guys in Smart services are horrible, they don't know a single thing about customer service and they are there for the same. They don't even bother to respond in a descent way.
It has been almost four month i haven't received my charger . When ever I call them they are telling me "you can collect your adapter" however whenever I had gone for the collection they are making some lame excuses.
I have raised complain regarding the same to customer care however, they are saying that your complain has been registered nothing more.
Please help so that I can get back my charger ASAP

In January 2016 I bought a Huawei mobile in the french chain of shops Darty.
The offer promised a rebate of 30 euros on the total purchase price within 6 to 8 weeks from application date.
In June, after sending numerous emails, I still have not received any money from Huawei.
Darty, the store who sold the product are denying any involvement in the matter.
So Hawei is backing out on its promise and Darty is not taking responsibility for carrying a product that makes such unfulfilled promises.
Is this an honest way of selling a product?
Maybe it is China's way o[censored]nloading its products and penetrate the world market.

I had display colour changing issue before and got display changed under warranty last year but it has this same issue again but my warranty expired last September I guess.i am extremely disappointed I love this phone and even recommend to may friends but having this issue irritates me . I can pay to get it done cos it is problem with your product so please get it changed or let me have a new phone.Thank you

Hello team,

I have have given my phone to your service centre long back however they are unable to get the issue resolved.

Please find the details below.

Name: vikash singh (Phone submitted by idres malik)
Contact: [protected]
Time to call: anytime.
City: bangalore
Phone model# honor 4x (Che1-l04) (0)
Imei # [protected]
Serial # a6t4c[protected]
Job sheet #iqe/hu/16/00228
Date of submission: 14/05/2016
Service center name: pramanik mobile service zone.
Contact # for service center [protected]
Warranty: yes
Date of purchase: 16/06/2015


The service centre dont even pick the calls and they are fooling around. I dont trust your service center, please get me a dead on arrival certificate so that, i can get the amount refunded from flipkart.

I need a solid resolution within 24 hours from now, if not i will go to social media and ruin your name and i will write it to consumer forum too.

Thank you

The company service centre at my city refuse to give service to my phone . I complaint about it to the customer care, they tell me for providing home pickup service for my phone . I made request by email ( as they suggest )
and this is my service ticket number[protected]. After 10 days of complaint there are not any further updates by the company regarding this. Please help

I purchased the handset from flipcart with invoice dated 08/04/2015.A week before expiry the warranty the handset got dead. I contacted customer care center who gave me some tips but in vain.The customer care center advised me to place the handset at a service centre. I tried to deposit the handset in huawei service centre in ghaziabad but knowing the fact that the warranty would be expired in two days time, the service center refused to deposit it on one ground and the other.I had to go to other service centre in lajpatnagar which is 26 k.M.From my residence but they too knowing the fact that the warranty would be expired in two days time, refused to deposit it andt
Treated rudely. I contacted the customer care center and with my phone, the talked to the service centre authority and tried to compel him to deposit the handset but in vain. I left the service center disappointedly. My handset is still dead. Plz help me.

Huawei has very worst customer service and support they don't have proper service center in india these chinese company taking over indian market and looted customer and after no service provide by them. Why indian govt allowed to do business here. I have purchased huawei honor 4c model my phone is in warranty period but now they have failed to provide customer support and its been a month i have submitted my phone no answer from the company called so many times. Now they its chargeable. You have to pay the cost of this. This is very pathetic. Service center executive behaviour very rude. All the chinese phone reparing in 1 shop. No perper authorized service center in india. On their websites they have mentioned service center address most of the address is false and wrong. They are making indian customer fools. This matter should have raise infront of indian govt. Why the allowed foreign companies to do business without promising proper customer service.

I have lost/forgot my tata photon whiz number so i unable to recharge
Sir,
I lost my recharge no
Now i want to recharge again but problem is that i have forgot the number
My device huawei ec121
Meid no. A000001a925085
Pesn no. 803fd9a6
S/n no . Kta7nab [protected]
Plz send my number on my contact given below.

Mobile no. [protected]
Email id . [protected]@gmail.com

Thank you

Hi team,

A new issue was being observed after te update of the huwaii honor 7 update to marshmello i.e android 6.0.

During the voice calls and during the video calls like Skype or hangouts . A pop up is coming up saying com.Google.search is recording

and this is causing a continuous popup . I had remofed the ACR call recorder app for voice calls sill the same issue is observed.

Plesee find the attached screenshots for reference


Srinath Pelluri
+91-[protected]
[protected]@gmail.com

Sir I submitted my huawei honor holly mobile at smart service bhubaneswar on dated 8/02/2016 which is a legal service centre of huawei, they told me that your mobile get repaired in 15 days but 25 days already gone they give different excuse.
JOB SHEET: 7387
COMPLAIN NO. 19383360

Worst ever product bought in my life
#huawei #nexus6p its a piece of bought from #flipkart for rs.44000/- gold color on 1st jan 2016 and it got completely dead on 18th feb 2016
There is no proper service center of them in #delhi they don't have the
Proper accessory to check the device even.
My old #iphone 5 is very superior than this device nexus6p, #google should keep a check on quality of there phones #huawei is using cheap materials in there phones.

Thank you huawei for your worst product #huawei #nexus6p where p stands for pathetic.

I want my money back u people are cheating your costumers

Complaint no : oie/hu/15/00017
Imei : [protected]

Mohit wadhawan

My huawei mobile repaired 3 times in 8 month...first time software was upgrade..second time memory card slot was changed and third time whole mother board change but mobile problem not solved..and last time at 28th dec 2015 i went to service center they was not ready to took my phone bcoz due to mother board change my imei number change...after 1 month at 28th january i gave my mobile to service center but untill now no response done by service station.

I purchased a huwai honor 4c from dubai battery got swollen .i need replacement for battery in india HB444199EBC+ battery. After speaking to huwai customer service they are saying only phones bought in india can be fixed by them.this is strange as a customer i need to go back to dubai to get a battery replacement? Please do needful as people wil b discouraged buying huwaii products if proper service is not provided

Dear Huawei Team
I have purchased Huawei Honor 6 H60-L04 through Flipkart on[protected] Order ID#OD[protected] & Invoice # BLR_WFLD[protected]. (Invoice Attached for your reference).
My mobile not working and I have given to Service center for repair on 20-Jan-16 @10:47am WO No: HU16-A[protected]. Service center name RUN SERVICE INFOCARE PVT LTD; AMBIT IT PARK. D-BLOCK. 4TH FLOOR 32A&B. INDUSTRIAL ESTATE . AMBATTUR/ CHENNAI-600058. (Attached Work order for your reference)
• 20-Jan-16 Mobile given to Service center & they mentioned Out of warranty on Job sheet but my mobile under warranty. I have submitted the Flipkart Invoice also.
• So many times I have contacted service center. But no proper information.
• I have called Huawei customer care Complain # 18654936 – Dtd:04-Feb-16 @ 06:10PM. After so many follow-up No proper communication from Huawei Customer care tem. I have spoken to Mrs.Shalini, Mr.Santhosh, Arjun... Finally i have escalated to Asst.Manager Mr.Arvind. Every one told your mobile under service centre will update you ASAP till 12-Feb-16 I got same reply from them.
• 12-Feb-16 evening I have escalated to Flipkart. After that I got one call from Huawei customer care & they told your mobile got damaged (Inside ) it will not cover under warranty.
• Immediately I called Service center and I asked about this issue they told your mobile got damaged (Back side top) it will not cover under warranty & I have fighted with them they give Service HO no[protected] Mr.RAM KUMAR. But he told your mobile got damaged (Front side ) it will not cover under warranty. Still I have not got any proper solution
But I have given my Mobile in Proper condition & My Question is

1. If liquid/physical damage Why Service centre accepted my mobile?
2. If they received liquid/physical damage, why service centre mentioned in Job Sheet?
3. I have given my mobile on 20-Jan-16 and I got message on yesterday only. Why they have not informed before?
Really i don’t know the exact reason. I want clear update and solution for this. Otherwise i will go for Legal Case.
Thanks & Regards.
RAJESH KUMAR.V
Mobile : +91 [protected]

Dear Sr. Manager / Mr. Mushtakim,

This complaint is against Mr. Ali @ Muskan Enterprises & against Huawei Service.

I have given my Huawei Honor 6 phone on 23rd October 2015 for screen glass replacement. Today it has been about 110 days that my phone has been kept with Muskan Enterprises in Indore, India. Today, they called me and confirmed the price of Rs.7900 which I am ready to pay but after my screen has been replaced.

I have made continuous calls to Muskan Enterprises and to Huawei service centre. Should I account for all these call charges? Only I have followed up continuously and not once have I got any response form your end or their end.

My phone's resale value has dropped in the last 4 months. Why should I pay the money in advance! Just because it is the procedure!! Have you followed your procedures by keeping the phone with you for over 100 days!

Complaint#[protected]th February 2016
Complaint#[protected]th November 2015

Above are two of the many complaints that I have put through. I will not pay any deposit until my screen is replaced. This is just the worst way of treating customers!

I have put this complaint in consumer forums as well. I shall make sure that none of my connections, family, friends or relatives ever buy any Huawei device.

Thanks and Regards
Praneet Tulshyan
+91 [protected]

My mobile phone glass is blinking. It's not working in good way.
Why this type of problem is happening.
I talk to one of service center.
But he is not saying what is the actual problem in my mobile...
Please suggest...