Hyundai Motor India Complaints & Reviews

It is very disheartened to inform that i bought a hyundai elite i20 on 12th dec, 2018 from coochbehar durga hyundai showroom. On the date of delivery the "sales manager mr. Vidyut ghosh misbehaved with me and my friend". A few days back i got a call form hyundai which was a customer feedback call and i informed them about it but till date i do not get any further response from hyundai. Yesterday i went to the showroom for anti rust coating suddenly "out of the blue miss khusbu dey (Customer care manager) came and threw a form on the table and asked me to sign on that paper without giving me any clarification". When i denied she literally shouted on me, started arguing and constantly forcing me to sign on the paper. I am shocked with the conduct of the durga hyundai sales team. I am sharing my bitter experience with hyundai and hoping to hear something good from hyundai india. Thanking you
Biplab kumar ray
[protected]

There was problem of heating in my car then we decide for repairing in shivang hyundai aligarh company repair that heating problem from this incident before 2 days my car is came from service and service charge was 15000 labour charge and 15000 for car parts company gave me discount of 3000 i pay 27000 in company my car was not run 50 km after both problems then we return my car again in that company now company tells that there was one of ecm problem in my car and now my car is in that company from 8 days

I hv bought santro car on 28th dec 2018 from mohan motors apc road kolkata dealer showroom but till date hv not recd my rc. I hv lodged several complaints with dealer and hyndai motors (Mr parimal hv spoken to who is employee of hyndai kolkata regional office) but there is no action has been taken in this regard. My mobile no - [protected], request help.

I bought i20 asta in nov 2017. From day one its ac doesnt work. I have complained many times than i filled legal case against hundai still they dont give any response. As its showing in this site customer satisfaction is 1%. I agree on this. Hundai is pathetic. My car no. Is rj14yc6165. I ll never suggest any one to buy hundai car. I dont know what should i do.

Hi...
My name is more ramesh
I was booked "elite i20 era"
In sasya motors pvt ltd
Branch in godavarikhani
Fci cross jyothi nagar...
Marketing team inform that my car delivery in 4 working days from the first booking amount paid date
29th march, 2019
But still now not received...
And also manager not intimated us the late delivery of car. We had our other commitments regarding car delivery. Because manager negligence we are facing problems.
What is the solution to this...
It was the cheating the customer...
Please to take action on this...
Cal me on
Ramesh more
[protected]
[protected]

Mail on
[protected]@gmail.com

My tv is not working properly. It's display has gone. I want my tv to get repaired as early as possible. I have been trying calling your service center since so many days but either all the lines are coming busy or they are not responding to the calls. I don't expect this kind of service from a reputed like yours. I hereby request you to please look into my problem.
Looking forward for a speedy resolution of my problem from your side.

With regards,
Vivek chopra

Hi,

I would like to raise a complaint on ar. A. S. & p. V. P. V motors erode (P) ltd, 203 veerappanpalayam pirivu, erode 638011.

I have booked a hyundai verna 1.6 sx vtvt on 08-september-2018 and also paid full amount on 28-december-2018. I have attached all the photo copies with this email. I still not got the car and the showroom is not responding regarding the delivery of the car.
When i ask them each and every time they are moving the date by 10 or 15 days. I am really frustrated with the response from showroom.
Kindly intervene in this matter and let me know what is actually happening. I am really worried about the money i have paid. Please let me know at the earliest.

Hi,

The intention of this mail is to inform you about the bad experience i had encountered from service center.
I got my vehicle serviced on 26/12/2018 from capital automotive pvt ltd, capital hyundai, h-5, sector-63, noida, u. P.
As per invoice summary i was charged for one of the item - 'new engine oil shell' which cost 1518/- inr for ~5.60 liter.
Last week i went to small trip with my family by drove same vehicle and with in 100kms car air conditioner got faulty and display was showing engine heat symbol. It was horrible experience for me and my family in this hot season to travel without ac.

After long search on highway, somehow i had managed to find out a workshop where i got my car repaired. Workshop mechanic shown me that there was no engine oil in radiator and nothing in backup as well.
It's shocking for me that within 3000 kms of run in 3 months, engine oil got finished.

We just gave the vehicle for service on trust and it's really not expected from the brand like you. It's completely broken the trust which we have on hyundai. It's clearly shows how your mechanics cheated us.

Moreover, you should allow customers to visit inside the workshop while mechanics do servicing of vehicle instead of providing those closed ac customer service rooms.

Now, i should alert all of my friends/family/colleagues who all are using hyundai cars to take extra care specially if they are visiting the same service center.

Regards,
Gyanesh
Car number - tn14b8392

Dear Sir / Madam,

I am writing to you to raise an issue about: Cars

The issue that I have experienced was: My name is Imthiyas basha i purchased the Grand i10 by full amount. its been 4 months i had not get the Register number and RC Papers. The Libra showroom has been closed permanently. I called the Customer care several times the said we will solve your problem soon and they said i will give a number they will help you. Its a Regional office. for the pasted one month my problem has not solved. one of the employee who's name is Mehanaz and Ashish rathi he is a manager no one has not respond.

It occurred on: 1/04/2019

This meant that I got the job in Bangalore. Now i need to shift Delhi to Bangalore all my home alliance and car also. So that i need the RC paper and Register number.

I need the RC paper and Register number.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

I have purchased hundai grand i 10 magna car in december 2018 from ujjwal hundai, nashik.. I fix reverse view camera from the same showroom at the time of purchase. But now the camera is not working in night mode. I inform this problem to ur service center and showed them. But ur service center fail to resolve the problem. I am till facing the problem. I request you to help me solve my problem.

Respected sir,
I booked a hyundai xcent diesel car from saini hyundai on dated 25.01.2017.
After a longgggg time of waiting, i decide to meet with the m. D. Of saini hyundai.
I think that, the m. D. Can shot out my problem.
Today, dated 22.04.2019, on morning 10:30 a. M. I visit saini hyundai new alipore branch with lots of expectations. But after meet with the mannerless m. D. Of saini hyundai, i realise that nobody teach him how to talk with the customers.
He insulted me.
He ordered his staff to cancel my booking.
&
Tell me get out from here & collect your money from court.
Such a ridiculous experience with hyundai.
I never ever buy a hyundai car.
Try 2 teach an uneducated guy's like charanjeet singh saini m. D. Of saini hyundai.

I went to service my car in madurai susee hyuindai..
The way they receive and the way they deal was very worst.. They were not able to say proper solution and they were only in hurry saying that sir timing till only 6 pm... But at that time it was 5 : 30 only. I told no issue i will get delivery tomorrow pls drop me to my residence 5 km away from there. Then he told you have to wait for 2 hours i. E till 7:30 pm, driver is not available..
And he continued saying that better you come tomorrow. Is this the way to ignore customers.

Mene ek eon purchase ki thi purchase krne ke 2 mahine bd wo discountinue ho gyi. Ye meri first car thi or 2 mhane bd hi discountinue ho fyi. Sir mike ek baat btaiye jb aap logo ki look car aane wali hoti h to itni dhaka chokdi machate ho. Or jb discountinue hone wali hoti h to customer ko bewkuf banake becte ho. Ab sir aage kbi koi gadi kharidni hogi to hundai bilkul ni lungs.

Purchased this i-20 sportz petrol as a used car which has ran only 12000 kms.
And used it for another 3000 kms.

Within this overall 2.5 years the a/c cooling is not happening. Took it to nearby kun hyundai in chennai kottivakkam. They said it needs a new valve and the parts is only 1800 but the labour and readding the gas will cost around 7k.

I didnt expect with this in i20.

Hyundai a/c is pathetic.

Can this be taken care by hyundai.

Mne last year honda ki moter cycle li thi usmea starting se hi bhut se problum ani suru ho gye the par service wale hmesa ye bolte hai ki ye hamri warrnty polcy mea nje ata mea mnta hu kuch cheje nhe ati jese nut bolt washer but jo improtant hai wo to warnty mea aye aur agr hm kuch bole to unke customer carewale bolte hai hmra service manger confrm krega problum hai ki nhe sir bike purchase hm kar rahehai usko chla hm rahe hai usmea kya problum hai wo hme ata hogi ki nhe but ye log mante nhe mne bhut bar customer care call kiya bhut muskil se in logo ne brk ok kiya tha but usmea fr problum hai uski chain 5000 mea hi chnge karni padi thi jiske muzse 1200 liye gaye aur break ke bhe 200 liye the av mea ye janna chahta hu ki warrnty mea hone ka kya matlb rah gya agr hme har chig ke liye money dena pade

This thread is going to be a long one, please bear with me.

My name is prateek agarwal and i live in jaipur. I have purchased hyundai verna next gen diesel sx from morani hyundai in june 2018

As things stand, while traveling to jodhpur and jaiselmer in december 2018, i took the vehicle and found huge pulsation and shivering in break pedal and when back i reported this issue at different workshop (As part were not available) and had the same fixed from crossland hyundai (Driven only 12k) by replacement of break disk and pads. Again after driving 7k km the same issue started and i took the vehicle at hindustan hyundai for third service and braking issue. I reported the issue that there is heavy pulsation and brake pedal gets locked resulting in delayed braking beyond speed limit of 70. The workshop asked tech personnel to have a test drive and he drove it at a speed of 40 and not even 500 mtrs and said there is no issue, all abs vehicle has this. I was totally dissatisfied with this and ask the service center to again take a test drive and see the problem and left the workshop. I called in evening after 5 hours and they said we did nothing as aap nai they. Nobody called me nor discussed with me that my presence was needed. After 2 hours of discussion they came to pick me for a test drive and problem was figured out and vehicle was taken to service centre, after 30 to 40 min of wait new vehicle was brought by the advisory and 9pm 3 tech person and service manager took my vehicle and a new car for a test drive to validate the same if there is any difference in both the cars. After detailed analysis it was concluded that there is issue in abs and break disk. I was called in morning to have the work done in the vehicle but before i could reach i got a call stating now sir before starting working on ur vehicle lets again test drive more vehicles to see tat this is same after driving vehicle for new km. I asked them to give me in writing that my vehicle is fine as per hyundai norms i[censored] think, they refused to give the same and called police personnel stating customer is not listening and creating a mess. After listening to both the parties police instructed the workshop to resolve the issue and dont ask customer to check multiple vehicles as this is the responsibility of work shop. Again 2 person went for testing the vehicle with me and found there is locking issue in the break and pedal gets locked resulting in no break at times and drove back the vehicle to workshop stating we will call hyundai guys. During the test drive the service manager called mr shekhawat third party from different workshop and on reaching he started misbehaving and shouting. Tumhare jaise toh rooj atey hai jhotwara work shop may and all unprofessional words. He was nowhere in the picture from past 29 to 30 hours and all of sudden he came and behaved in non proffesional manner. He also said jaha jana hai chale ja court jana waha ja police ko bulana bula lee hum nai dartey. I discussed the same with mr om the gm at the workshop and he said me kuch nai bolsakta.

After another 2 hours of discussion and involvement of my father mr om agreed to call hyundai for inspection and fixing of issue and again in middle mr shekhawat started shouting like hell.

Is this is the code of conduct laid by hyundai and people have to bear so much of inconvenience. Mr shekhawat and mr pranav rsm threatened to levie 500 ruppe per day if i dont take the vehicle as it had no issue.

Person who have not sat in my car not looked and says its is in drivable condition.

Have i done a mistake by chosing hyundai as a brand. You guys are risking the life of customer inspite of three tech person saying there is an issue.

In this context, i have asked the service center (Who is also hyundai dealer) to give me in writing so that in case any mishap happens due to this atleast you were the person to say drive kuch nai hota as mr shekhawat have said aise case rooj atey hai kuch nai time kharab kartey hai, customer ko bolo car le jaye hum kuch nai likh ke dene. The dealer turned a deaf ear and did not even bother to meet or respond to my phone calls.

Then i request hyundai india to intervene and make sure this issue resolves quickly. As it is a clear case of negligence and carelessness who did not even take the basic testing on the vehicle by driving it at first instance nor doing anything to fix just threatening me by calling police or saying take the vehicle or we will levy charges. I cannot drive this car again with same confidence as breakkng issue have occurred twice in just 19k of driving. Also the parts replaced during service were not as per the details on the outer cartage. I was able to take picture of only one product which says manufacturing date as per printed on product was 8/18 and outside says 04/19. They had no clarification for this also.

Left with no option other than to proceed legally as there is no support from hyundai also.

Hyundai has been assuring its customers of a family like experience and working towards customer satisfaction. Is this how u deliver customer satisfaction... Threatening, not taking care of complain by the customer and without inspection stating vehicle is fine, talking unethically.

Please share and reshare this post till it reaches hyundai and hindustan hyundai!!!

Visited mk hyundai for searing and airbag light related issue today, etd is for 3pm. Since 11:30 my verna car is standing idle on asking they said they said don't have required spare part so we have sent our employee to get that part from chandigarh.

Still i have been kept on waiting but no luck,. Unavailability of spare part could be conveyed customer before opening the vehicle.

Pantry services to customer are worst as well, i have asked for water myself.

No customer service numbers are displayed in. Waiting lounge as well.

Pathetic experience

Hi team,

I am a hyundai i-20 elite customer. We have brought sports model i-20 elite 4 years back and its petrol model. The total kilometer covered by the car till now is 21000 km and we have done all the services up to date without any failure. And also, we had done the complimentary services when someone from customer support delegates us.
But am very disappointed with the services nowadays. I am a loyal customer and we do care about the service more than anything else and it’s the tangible proof of a company which in turn provides value to the customer.
Every time when i give the car for service, i always ask them to clean the ac filter because in the initial months itself i felt that cooling of ac is very low, and it takes a lot of time as well for cooling. Even ac in our old maruti ritz was beyond better than this one if we talk about cooling and that was 6 years old car as well. But even after the service, i didn’t feel much difference.
And what happened last month was that all of a sudden cooling stopped and this happened after 1 month of service, and when we approached the service center, they told that ec valve has damaged, and they asked for 6000 rupees. Later we bargained and we paid 2950 for the ec valve. I am wondering how come a car with just 21000 km covered had to change ec valve. Usually, ec valve will damage only after 1 lakh km and this is just ridiculous because we always used to complain about the cooling issue when we give the car for service. If they had done a proper service this sort of things won’t happen. And now they are saying that drive belt is also damaged and have to change that as well.
If you do care about the customer and if customer loyalty is your concern, i demand a refund and proper servicing of our car later on. I was not here when this issue happened, and my father has paid the money. If i were here, i would have raised concern, but i want an immediate redressal for this issue. The sign of a great brand is how much loyalty or preference it commands and this you can achieve only by making customers happy.

Kindly request you to provide an immediate solution for this
Please find the details of the car below
Name: muhammed manzoor pm
Reg no: kl17n 1457
Vin no: malbm51blfm113783

With regards,
Maazil manzoor
Mob: [protected]

I own a hyundai i10 magna 1.2. Due for service at 10000km. As my car has not been running much, i have not availed the free service at 10000 km and now want to get the paid service at 10000 km. Have called your authorised workshop - bharat associate at worli and they refuse to give a quotation for service due at 10000 km. They say hyundai has no prescribed service schedule at 10000 km. We decide basis the inspection and generally everything like engine oil, air filer, coolants, brake oil needs to be changed. Why cant you make your dealers work transparently. That's why maruti is far better and people using maruti are far happier i guess

My car has been analysed with following issues whose details are mentioned in mail chain as per told by the service dealer.Issue: Gear oil leakage which proceeded to multiple parts damage on run. Issue appeared after the vehicle delivered from last service. Customer aint aware of what leakage it was as there was no indicator warning for the same.Car was driven very less after the service for quite a long time as customer was out of own. Let me inform you this issue has occurred due to the negligence and poor service provided by MCP hyundai dealer. If they have found this issue in last service we could have rectified it in much cheaper cost. Now only for part replacement charges are 35000 INR. For a minimum wage employee its a huge amount to be paid in India. And this issue is caused not because of customer carelessness its something which was not identified in the previous service after which this gear oil leakage issue started in the first place. Now the vehicle is in service centre for past 3 days and my commute is blocked. Kindly evade the cost occur for the resolution of damage, let me repeat it is sole responsibility should be bear by the dealer or hyundai as we were not made aware of this issue ever and parts got damaged on run.
Kindly get my car back to running state as soon as possible. I have purchased the car to travel and not place it in service centre.