| Address: Capital Hyundai, Sector-63, Noida, U.P., India, Gautam Buddh Nagar, Uttar Pradesh, 201301 |
Hi,
The intention of this mail is to inform you about the bad experience i had encountered from service center.
I got my vehicle serviced on 26/12/2018 from capital automotive pvt ltd, capital hyundai, h-5, sector-63, noida, u. P.
As per invoice summary i was charged for one of the item - 'new engine oil shell' which cost 1518/- inr for ~5.60 liter.
Last week i went to small trip with my family by drove same vehicle and with in 100kms car air conditioner got faulty and display was showing engine heat symbol. It was horrible experience for me and my family in this hot season to travel without ac.
After long search on highway, somehow i had managed to find out a workshop where i got my car repaired. Workshop mechanic shown me that there was no engine oil in radiator and nothing in backup as well.
It's shocking for me that within 3000 kms of run in 3 months, engine oil got finished.
We just gave the vehicle for service on trust and it's really not expected from the brand like you. It's completely broken the trust which we have on hyundai. It's clearly shows how your mechanics cheated us.
Moreover, you should allow customers to visit inside the workshop while mechanics do servicing of vehicle instead of providing those closed ac customer service rooms.
Now, i should alert all of my friends/family/colleagues who all are using hyundai cars to take extra care specially if they are visiting the same service center.
Regards,
Gyanesh
Car number - tn14b8392