Hyundai Motor India Complaints & Reviews

Last month my santro xing met with an accident, as it was less than a year old and for mental satisfaction i chose to get it repair from the company though everone suggested they'l charge you unnecessarily, the left side rammed into the pavement due to which the axle n suspension broke and tyre almost went inside the body.
after two days survey happened and they said axle, rim and suspension would be changed and tyre is ok.

I left my car at the company(hans hyundai, moti nagar) for like 10-12days as i went of town, when i came back my car according to them was repaired i paid the bill n took it to one of my very old car mechanic to check if it was repaired properly, obviously any customer would like to cross check and i was shocked to see the tyre that they installed had a 4inch long cut inside, gap between left tyre n body was less than the gap between right side's tyre n body, so he checked n said that the impact was so bad that even chasis shrinked.
The new rim that they installed was absoultely full of scratches and when i asked there agent he said company supplies in such condition we cant do any thing about it.
This is the service hyundai promises.
Worst thing to happen was
when i took the car back to the service center and the engineers and the agent did nothing but tried to fool me, kept me waiting for 5hrs though the car was checked in half n hr and when the agent came out with the car from there garage, said very confidently, "Lijiye sir ho gayi apki gaddi repair" and imagine the gap was same they did nothing as they understood nothing as to what really happened and why the gap still exists, in there own words.
now if its the chasis which is gone bad, then iam going to bear the expenses plus a new tyre as the insurance bill has already been passed.
Its a suggestion to anyone who is reading this to better choose your old mechanics rather than companie's they'l only fool you and will charge you more.
I regret buying a hyundai car and chosing hyundai to get my car repaired, i should have gave it to any other mechanic.
Gagan
[protected]

Sir,
We hope you will read through this mail with extreme care as we are giving the details of the present scenario of the complaint about my car mp3 player
I have purchased a santro xing(XOBS3) bearing reg no:- KL 39/4334 from POPULAR HYUNDAI at VYTILLA, COCHIN on 3/1/2007 under a package inclusive of a mp3 player.
Recently I noticed that, while playing I found the songs are slipping. On 8/3/2008 I admitted the car for third free service in the above workshop. I complained this matter to the inspecting officer. They directed us to get repaired the set from outside. So we approached a mechanic outside. On removal of the set from the car he told me that “You Are Cheated “ and the set is a fake one of pioneer and hence it cannot be repaired as parts are not available
So today(11/3/2008) I approached the popular Hyundai authorities at vytilla to know wheather it the set can be replaced or not .But I felt that they are avoiding me .
At the time of purchase I was told by the sales executive that this is a pioneer set (and exactly looked like an original one). I was shocked when the mechanic reported me that this is not an original set. As the offer was made by prestigious and renowned Hyundai motor company, I never believed that I will be supplied with a low quality, low priced product in the name of a free offer.
So I request you sir to replace the above substandard mp3 player at an earliest date . Awaitnig your reply

P.A.NANDIKESAN,
ASWATHY(H),
VATTUKUNNU,
CHOTTANIKARA(PO),
ERNAKULAM(DIST),
KERALA.

PIN:-682312
PH:[protected]
MOB:[protected]

Dear Sir,

This is to bring into your kind attention that I purchased a new Santro Xing from Dass Garage – Abu Lane – Meerut on 26/10/2007.

Since delivery of the vehicle I am facing problem in gear shifting and pickup of the car.

Many a times the gears are not placed in a proper position during gear (especially reverse gear & first gear) which results in huge noise from the gear box.

I contacted Dass Garage for the same and they simply greased the mechanical parts that were of no use (pickup problem still existed in the car) and when contacted them on phone they simply asked me to get my car checked else where as they do not have trained employees for that.

As this is a mode of transportation for me and my family on high ways such type of mal functioning can result in some severe calamity to me & my family.

You are requested to kindly help in getting these problems fixed.

Regards
Gaurav Gupta
Ph.[protected]

Hi,
I have purchased a car, Santro GLS from Trident Hyundai, Shimoga in the month of October-2007. They have promised me through email that they are going to give me special discount of Rs. 4000.00 meant for teachers. But till today even after repeated requests nothing has been materialised. I am thinking of filing a suit against them.The person who promised this never responded to my repeated emails and telephones.

I bought a Hyundai Tucson in Mar 2006. Until Nov 2007, I was extremely happy with the vehicle.

In Dec 2007, I noticed a significant loss of pickup. Around Christmas, I drove to Ooty and the car could not climb the mountain, even when I floored the accelerator!

Repeated visits to the Trident Hyundai service station in Bangalore produced no results other than "everything is fine with your car sir"!

In Jan, I started observing the engine was no longer quite and smooth and there was a distinct clatter during idling. I had the vehicle "serviced" by Trident Hyundai with no improvement. On the contrary, by Feb the clatter had become worse. Another visit to Trident Hyundai and the response was "all diesel engines will have clatter"!

Now I am left out on a limb. Clearly the engine is deteriorating day by day. Instead of diagnosing the problem and fixing it, Hyundai service center just stands by, clueless. I have written a complaint letter to Hyundai, but their response is so sluggish, my engine will, in all probability, be dead by the time they react.

I sincerely regret having purchased a "high end" vehicle from Hyundai, and more than regret the money I have thrown down the drain with this vehicle!

SirMadam,


I am Ajay kumar,owner of Hyudai Santro car# DL8CN-2142. On 12Jan 2008 I got serviced my car from "Nimbus Hyundai address:S-17 Site-4 Indusrtial area Sahibabad, Gzb.
Before service they checked all lights & indicators of my car & they all were working fine.After service I came to know that during service they have fused the backgear swith of my car due to that the back gear light continuously turn on.
Then I shared this issue with the people around & with the ManagerSupervisor but they did not listen to me & askedfor extra Rs-900 to get that switch changed but I shared with the manager that its done by your team so why should I pay for that & the manager behaved harshly with me.Then I filled the customer satisfaction form & also filed a request to the related issue.

Now its been a long time & no body is assisting me on this & I have not got any suvey call also.

I request you to assist me so that such people would learn a lesson oradvise me shall I contact to the higher authorities.

Invoice# B[protected]
Ro# R[protected]
C[protected]

Regards
Ajay Kumar

I am attaching all the correspondence mailed to different authority.But still no positive response is recieved.
Dear sir
In reference to my earliea mail i want to draw your kinn attention for non availability of Permanent Registration and extended warranty.
Hopping positive & early response.


Thanks & Regards
sc goel
Manager ( P&P)
E mail : [protected]@jubl.com




-----Forwarded by S C Goel/jubilant/IN on 02/08/2008 11:52AM -----


To: [protected]@hmil.net <[protected]@hmil.net>
From: S C Goel/jubilant/IN
Date: 02/08/2008 09:36AM
Subject: Fw: Permanent Registration and extended warranty


REMIDER:1

Thanks & Regards
sc goel
Manager
E mail : [protected]@jubl.com




-----Forwarded by S C Goel/jubilant/IN on 02/08/2008 09:32AM -----


To: [protected]@suhrit.net
From: S C Goel/jubilant/IN
Date: 02/04/2008 12:26PM
cc: [protected]@suhrit.net
Subject: Permanent Registration and extended warranty


Dear sir
On 24.11.07 I purchase the SANTRO GL E3 (R) from SUHRIT HYUNDAI ,YUSUF SARAI,New Delhi, delivery was taken from SUHRIT HYUNDAI , MAYAPURI,New Delhi.Your showroom representative was Mr.Amit Srivastav.

After a lot of follow-up with your representative/showroom on mobile i am unable to get my PERMANENT REGISTRATION AND EXTENDED WARRANTY CARD.

Pl. note that the temporary registration is expired on 19.01.08 and i am unable to use my vehicle due to not having the registration .

I become very surprise that being a nice dealer the customer satisfaction has got no value in your opinion.
Now suggest me to whom i should approach.And when my problem shall be solved/Take care off.

Awaiting for your early and positive response.

Details :
Purchase Date : 24.11.07
Invoice No. : H[protected]
Cusomer ID : C[protected]


Thanks & Regards
shikha goyal
d/o sc goel
Manager
E mail : [protected]@jubl.com
Mobile:[protected]

My self is Parvinder Singh ( Ambala Road Saharanpur) that I am loyal customer of Hundai since 1998 with the purchase of Sentro, I have a great satisfaction with the customer care of your esteemed organization from impress of this when I wish to upgrade myself I once again show confidence on your product and your customer services and I purchased Hundai VERNA - CRDI on 18/10/2006 from your Commercial Hundai Showroom, Dehradun. However there are lot of option with me like Honda, Maruti and many more.

Really this is a beautiful and marvelous products and I am full satisfied with the VERNA.
But I am not at all satisfied with your dealer services and I have a big question on theirs technical capability and customer care, I have a instant with me on 17/12/2007
that I was coming back from Delhi on 17/12/2007 when I was on the way at Braut in the way my car suddenly stop it functioning and stop in the jungle at midnight, from my sources I tow my car from the place of breakdown to your authorized dealer workshop ( Commercial Hundai) they inspect the car and tell me that engine was seized I have big question to them how it happened but they not give any satisfactory answer to me & try to hides something that I don't know. But I have any option with me so agree to it's repair. They promise me that we will delivered your vehicle within 7 days and convenience me that I should also take a insurance claim for my car's which have some scratches on door. I agree for it and give a approval for start the work. But it seem shameful morethan 25 days they are not able to diagnose it's real problem and give me some nonsense excuses. I request for replacement vehicle but they deny it that they have no any re-placement vehicle with them.

At last they give me delivery of my car on 12/01/2008 with the full confidence and their satisfaction. On 12/01/2008 evening I went to my friend's house with my family ( wife, childrens & old parents) at 8.30pm I take leave for my friend's house and start journey to my destination. After 2 KMS a big fire seem on my car's engine compound & within second get full with smoke inside my car's cabin. Fortunately I was in large speed I tried to apply breaks but it's not working, I was afraid and fearful,
I manage to stop my car with the hand breaks I try to open the doors but due to centre loks system in my car it's unable to open also the power windows not came down with the blesses of God and charismatic kindness I dont know how doors was open. I let out me children's and parents from the car in this circumstances my parents and children get some injuries.

I tried to contact your authorizes dealer personal they come and take my car to their workshop I manage my friend's car and come back to my place. In the morning I contact the workshop persons and they say that a team come from Dehradun for this mishap and they repair it same day.

On there commitments I once again rely on them and allow to inspect my car. That team take my vehicle from Saharanpur to Dehradun at there workshop I speak to Gen.. Manager that's was happen. He have no any satisfactory answer for it. I once again request him for replacement vehicle but they deny it.

Sir, I think there is no any example of poor and casual approach of your dealer it's luckily God safe my family's life otherwise we all die in this accident.
I have many issues to rais.

A. Is commercial Hundai is authorized dealer workshop Saharanpur.
B. Is there manpower is technical skilled.
C. Is there is any customer in this dealership.
D. Is Hundai is giving dealership is such kind of casual of careless persons who play with customer's life.

I think that is only reason that Hundai is not come to no one position of C.S.I.& S.S.I. in the JD power survey and will not come until unless you not punish that kind of dealers and not doing well customer care I loose a confidence on your product and your customer cares. I have a no option to destroy this car OR burn it in the middle of city in the presence of honorable press persons for the popularity of your product. Believe me I can do many things and people suggest me for this but I am a educated person so I am not doing any foolishness and give a feedback kindly take this matter seriously and solve my problem within days after that I free to take my decisions. One more thing that your competitor provide me replacement vehicle whoever I have no any theirs product.

And I think so it's a only reason that Maruti Suzuki India is No 1 in al parameters. Once again I request kindly do needful to save Hundai reputation.

For your ready reference I also attached the scan copy of Service Record and Vehicle Record sheet.
Best Regards.

PARVINDER SINGH.

Opp. Gagan Dhaba, Ambala Road,
SAHARANPUR. ( U.P.)

Tele :[protected]/ 2610611
Mobile :[protected]

Hyundai service centre are cheating customers with unnecessary work (whether they actually do it is debatable). Be alert and refuse any repairs which you feel is not necessary. Today the Advaith H yun service centre at Banashankari, Bangalore wanted to charge me Rs.2500 for service and 1500 for decarb. I refused and told them to do the standard service for Rs.625 as per the labour chart. They kept pressurising me but I complained to their call centre and also their HO.

Hi,



I had purchased a new Santro XING XL on 1st November, 2007. During the negotiations with the dealer – TAFE, Chennai, they had promised me that they would give me 2 years extended warranty. At the time of purchase, the sales person informed me that I would get the warranty by end of December and would ensure I get it.



Its January 16th now and till date I haven’t heard from them, when I called in to check, I get a reply that “We need to check”.



This is outrageous and against all corporate ethics and don’t least expect from Hyundai, I would request somebody from Hyundai to look into the matter seriously.



My vehicle Registration Number: TN-07-AP-8428

Name Nishiokant Bhore
Cell number [protected]
VEHICLE REGIST NO. MH-31 CP 7933
Dealer KEtan Hyundai ,Nagpur Maharashtra

I Have urchase vehicle Santro Zing-XO saying that i will give you another two customer within a span of 25 days if you will give me proper services . i have kept my promise ---my freind Mr.Mitaram Patle and Mr.Jayant Vyas have also purchased the same vehicles.

Customer like me who have "n' numbers of followers had very bad experience -stated below

1) I have purchased Santro Xing Xo on 18 th october 2007. my vehicle registration number MH-31 CP 7933 Nagpur. at the time of booking your Cust,care executive promised me about exchange bonus and corporate discount amounting to Rs. 20000/-.Till the date i havent recieved any cheque from Hyundai after passing two months. i have already submitted all the papers for Exchange bonus and coprate discount.

2) Another thing your sales staff is hopeless, there at KETAN HYundai at Nagpur. They dont have a convincing ability.specially MR.Jefry.
They have delivered me a Silver color vehicle at last moment whereas i was pressing for Gold Earth.
At last moment Mr.Zefri told me ,Hyundai has already stopped the production of ZING XO. and we are having only 2 options.
Instead of convincing me Sales Manager -Mr.Jefry has given me two options Go for Silver or otherwise cancel your booking we dont need you.

3) After completeing 1400 KMS i have given my XO for free serving,at the time of delivery your service engineer at KEtan Hyundai Nagpur has told me "your vehiclewindshield broken glass. saying that it must be happened at your end. i want you ask one thing then while taking vehicle for servicing area why your engineer has not checked the vehicle first.


NOW I AM THINKING TO GO TO THE CONSUMER COURT FOR MY DEMANDS WHICH ARE NOT FULLFILLED AT YOUR END.

OTHERWISE REVERT BACK WITHIN 3 DAYS.

cranck shaft of my Santro Car Xing XG model purchased in Nov 2004 failed just within 3 years.
run nearly 31000 km only and just before the failure It was serviced for Mobile oil and oil filter replacement a couple of days back only
My avearge run per year is only 10,000 Km and I drive very carefully.I have regular check ups from Hyundai service station only.Now the repair cost is too heavy for me Rs 24k for which I requested a compensation to Hyundai through telephones and e-mails,but no positive response came from them.Could any body please suggest how to get a full /moderate compensation from Hyundai and let them believe that it is a manufacturing defect of cranck shafts manufactured during 2004 production beacuse I have read similar complaints of cranck shaft failure in Team BHP forum.The failure has completely shocked me and even after replacement of the cranckshaft I do not believe it would not happen again.

I bought 29 inch Hyundai TV. It is not getting switched on and the dealer has dispaaeared and I cannot even locate the service center's name and telephone, as the telephone number mentioned in the service manual is not responding. This is totally in contrast with the car service!I am living in west bengal. please give me a service centre or showroom's address and phone no. in kolkata.

HYUNDAI COMPANY, I AM PRADEEP KUMARJAIN FROM ,AGRA . I HAVE GETZ (GVS) UP80 AR 8055 AND IS HAVING PROBLEM THAT SOUND IS COMING FROM BOTTOM FRONT OF THE CAR & EVEN AFTER THE CLOSING OF WINDOWS THE SOUND IS COMING. I THINK THAT IT IS EITHER OF EXELL OR BEARING. I HAVE ALSO GET CHECKED FROM SERVICE CENTER OF AGRA BUT THERE IS NO RESPONSE FROM THEM. THEY HAVE ALSO GIVEN ME THE COMPLAIN NO..i.e.[protected] on 18/9/07.
I HOPE YOU WILL TAKE OUR COMPLAIN AND TAKE NECSSARY STEPS SO THAT WE CAN RUN OUR SAFELY SO THAT NO MAJOR INCIDENT CAN TAKE PLACE.

THANKING YOU
PRADEEP KR. JAIN
AGRA,

I have been always getting my car serviced through authorised Hyundai service centre, Rama hyundai, Vasant kunj, Delhi. When i had originally purchased the car i got avg 14.5 KMPL which was OK. About a year back after servicing i had running problem. I had to take my car twice to Rama Hyundai after which the problem was corrected by i continue to get low mileage approx 10/11 Kmpl. I got last servicing done through another Hyundai service...

Sir,

I purchased my santro Xing from M/s Orion Automobiles Gurgaon on 22nd March 2006. After my three free services are finished I agin visited the service centre of Orion Automobiles on 30th September 2007 after receiving a letter from Mr. Tejender singh (GM Orion). Mr. Rajkumar made the job card fro my car and withour informing the necessity of Total Body Cleaning. He told me that apart from The filter, Plugs, Engine oils,...