Hyundai Motor India Complaints & Reviews

I have given my hyundai i20 for general service to the authorized service center of hyundai (Mithila hyundai) with specific comment to look into the clutch working since i have replaced the clutch master cylinder around 10, 000km back. The response i got from the service center that there are no problems with clutch, however when i received my vehicle after service the clutch failed immediately within 10km of travel.

Now, hyundai service center is not taking the responsibility and are not agreeing to the fact that they have not paid attention to the clutch problem during the servicing of the vehicle.

Also it's a poor quality of the spare parts which failed within 10000km of vehicle running.

I have escalated the matter to hyundai company also, but till date no solution yet. Infact as per their communication someone supposed to contact me but still no communication.

I regret to inform my request for a compensation has been straight away denied.. The fact that my turbo isn’t still working properly adds to the gravity of the problem.. Kindly look into the matter and do the needful to avoid further proceedings on this...

On 17-jul-2018, at 17:49, johnz wrote:

I took my car for regular service to popular hyundai centre, north paravoor 3 months back.. It was a 2011 i20 magna, kl7br - 4240.. At that time the engine had some missing in between.. They told it is due to air filter complaint and replaced it.. Again the same complaint persisted.. They told it is clutch complaint and replaced it for 16000/-.. Again the complaint remained same.. Now they told it is turbo complaint, u may have to replace it at 700000/- i told, no need, let me try other means.. They sent my turbo to chennai plant and got it repaired at 250000/- and told ok.. Engine was ok now, but there was a loud buzzing sound in acceleration.. Now they say, impeller or something was bent and got it corrected... After all this my car is now reasonably ok.. The point is i was without any conveyance for a period of 2 1/2 months and all these extra spare parts were bought.. So many people warned me against company service, but i insisted otherwise.. I certainly shud receive a compensation reasonable enough to avoid further proceedings on this.. Not the meagre 1000 or 2000 discount on the 40000/- bill... I had contacted mr. Manu (Popular hyundai, n. Paravoor); mr. Jinesh (Popular hyundai, vyttila), mr. Manoj, regional service manager with disappointing results... Kindly put this up to the responsible and revert...

Dr. Melvin
Kochi

My vehicle registration no. Is mh12 mr 7920 from pune.

Purchased in march 2016. Since purchase vehicle is giving mileage of 9.5 kmpl which is 50% of company claim.

Since last 1 moth vehicle is giving mileage of 6.5 to 7.0 kmpl.

Informed service centre each time about mileage problem, but they are unable to solve mileage problem.

For 3 times vehicle did not gets started even though it is in parking gear and brake pedal is pressed, steering unlocked. Problem not identified and unsolved by service centre?

Is the hyundai creta sx auto diesel is a poor performer?

Also touchscreen navigation system is not good. Many times touch doesn't work.

I own an i 20 asta 2015 bearing registration no. Ap21 bh 4166. I am a senior manager at andhra pragathi grameena bank, andhra pradesh. I used to reside at nandyal and for all the service needs i used to approach kun hyundai service station kurnool. I have got transferred to pulivendula where i have got a problem with mice which has cut the wires pertaining to speedometer and ac. I went for the service for the problem resolution in the first week of july 2018 and i was shown that the vehicle is fine and the problem with ac also has been resolved. But after a week the problem with ac has again arised. Actually the problem with the ac is from the purchase of the vehicle. I did not understand how a company like hyundai could provide such a poor service and poor quality products where the problem get unresolved even after the expertise attending the service. I was told that the company is 6 sigma and 9 sigma, but i could not find the deserving qualities with the company. I was a owner of maruthi suzuki alto-800 prior to the purchase of i 20 and i am very much satisfied with the kind of service they provide and the quality of the product they manufacture. It has been 8 years i got the alto and till now no problem with the engine or ac or any part of the vehicle. Its my sincere request that the company should look into the service part of business as it is also an important segment of the business which is a measure of customer satisfaction instead of concentrating only on marketing. It's not the problem with only kurnool service station but it is everywhere in the hyundai service stations. The company should seriously look into it or else there is a threat of loosing the goodwill.

I have booked hyundai creata (Dual tone) on 02/06/2018 in aditya hyundai bhubaneswar. They committed me to delivery before 15/07/2018. So as for the commitement i booked the car. Now they are lying and always giving excuses for the same. I have booked the car by giving 25000 booking amount. After booking the showroom people not even once try to give any upadate.
Request you please take necessary steps to delivery the car on this week, else i will cancel the booking.

Thanks
Bikash kumar nayak

The rubber padding in the door and at the back has lost its colour. The car is just over a year and yet to finish 3 rd service. Has done 12000 km. It looks very bad externally for a new car. Have attached the photo and expect hyundai to either repair or replace the whole unit.

The black colour of the pad has lost its colour and faded with lot of stains and looks very bad. Your agent has said he cannot do anything one solution he asked me to paint at a cost of ₹25000. This was trident where i purchased the car. Now your agency lakshmi hyundai in seghalli has suggested that during the 3rd service they will take this up with hyundai.

Dear hyundai,

It has been past 16 days my car (Hyundai i20 - dl 3c bq 0952) is parked in parashar hyundai palwal (http://parashar.hyundaimotor.in/) for accidental repair.

But the employees in parashar hyundai are not professional and not even picking up the calls. I have already complaint to customer service agent from hyundai twice still
There is no response from parashar hyundai.

I am completely fed up from hyundai services now and want to know the status of my car. How much more time it will take to repair as it already been 16 days (Since 8 july).

Regards:
Nikhil khatter
[protected]

Dear sir/ madam
I purchased new creta in 2016.. Car travelled a distance of 32000km.. Car tyre is having multiple leaks (Tubeless).. When enquire the same with the showroom '. Tirupati. Manager has told me it will not be covered under warranty...
Kindly look into the matter... There are multiple mild leaks.. Which is causing problem.
I will be greatful to you if you kindly arrange me alternate tubeless tyre under warranty.
Thanking you

Sincerely
Dr sreenivasulu yadav
Tirupati
[protected]@gmail.com.
Mob.[protected]

We purchased a new generation verna in november 2017 since then we faced many problems such as after first day our screen display panel stopped working the godavari hyundai ludhiana doesn't listen to our queries after many rounds to the agency then we go to the manager office they change the panel and this is not the new panel this also used one.
And then braking problems emerged we talk to the foreman about this and they said braking is good but to our side, we are not satisfied and since then we had taken many rounds to the agency in the meantime the paint problem also emerge for e. G in the city traffic scooter had hit lightly the left fender paint damage we talk to the service manager about this also and they didn't listen. So we are not satisfied with godavari motors ludhiana. Our last hope is upon your head office. We want to exchange our faulty new generation verna. Please help us as our soon as possible. As my family is very concerned about this. My family is also auspicious about this.

I have purchased xcent car no. Mh 04 hy 5029 in the year 2017 from shreenath motors (P) ltd., thane. The delivery of the car was taken with cng fitting. But in registration certificate of the car petrol has been mentioned. This fact has come to my knowledge this year at the time of renewal of the insurance of the car. Also no papers of cng were submitted to me at that time. Now on making complaint to the hyudai motors the cng papers have been submiited but the company is denying to take responsiblity of endorsing cng on car. Since the mistake has been committed by the agent of the company shreenath motors (P) ltd. The cng on rc should be endorsed by the company.

Since long I am complaining about wind screen. The issue is not resolved.

Today facing stating problem, inform dealer about same due to circuit problems,
No out put, my son gave call to Hyundai’s technical staff for help, they asked for visit charge of Rs. 650/-
My location is 300 meter away from Aldiam Hyundai Vadodara.
when we are facing technical problem in hyundai car, we didn't get satisfactory answer, from aldiam motors
you can check my last years complaint, for wind screen problem, during night driving opposite vehicles light scattering on wind screen.
after repeated reminder to customer care and personal talk, no response received.
mr. krishna kumar customer care corporate centre (m)[protected] also aware about the problem, his answer was not satisfactory, as saying that we have sold so many vehicle in india, only you are complaining about wind screen, we have changed the wind screen once, if you face still problem, we are helpless

I am really really fed up with the service provided by Hemkund Hundai Wazirpur. Its been more than 3 weeks that they are not able to solve my car problem. They have charged rs 9000 for the part which has not even solved the problem. Its like a loot going on. Take money as you can. And sikka has provided me free coupons and when I give them they accept it with such bad face that I have not paid any money for these coupons. And I dount whether they do any work with respect to free coupon. Pathetic service they have. I have ford car also which I take to hemkund ford wazirpur but I never faved any problem. They are perfect and so good service I get.

Respected sir/madam,
I purchased one creta 1.4 on April 2018, and its glass crashed because of coconut leaf and some pain gone at the same side. I went to Pothens Hyundai Mannanthala showroom for repairing it. After 10 days they changed the glass and painted the scratch. But white paint was flooded over there, when I asked about that one service guy came and polished it. I asked for the bill same day, but they said like some technical issue is there so they will give the bill later. So I went home, next day it was raining and when I went outside with car water pumped inside the car through dashboard (please find attached video). So I contacted same service centre and they asked me to go to service centre with car. And they fixed the issue. Then I asked about the previous bill and they gave one bill with additional charges, and they claimed the same amount from insurance company. When I asked about the additional charge they said like there was some scratches on bonnet they changed the bonnet but actually they didn’t changed which is clear. When I enquired about it they requested me for not making it an issue they can do some favour to me. From the beginning it self the service provided by Pothen Hyundai Mannathala showroom was not satisfiable. And from my experience I understand they are fooling customers and insurance companies. So kindly take some action on this. Otherways we register a case in labour court for cheating. So please give reply and take action against frauding. [KL 21 R 50]
Thank you,
Shabeer B
[protected]
shabi.[protected]@gmail.com

Respected sir
My i20 car drop on 28.06.2018 at morden hunday service center at balaka diwakri road for reair some parts was damage by braker. Center adviser advise me that total expension in is 40000 and 2 to 3k pay by and rest amount claim by insurance company, but on sunday i pay 3k and recivied car total of rs 42000 but on 3 days after advicer say on phone you come with car at center. Some photo taken but at center they say your bill pending and give bill of rs 48k they not give satifisied replay and car ko center pr hi rok liya

Plz resolve my problem
[protected]

I got the service on dated 30 June 18 . During the my rear seat foot mat is replaced by another one, and I have complain this to Brar Hyundai Ferozepur service centre for the same. But they cannot be response for the same. I have called lot of time but they are ignoring about my complain.
So I am requested to look in this matter as soon as possible and directed to Brar Hyundai Ferozepur service centre to provide my foot mat earlier.

I’m sorry to say I’m writing this email with bitter experience from your prestigious organization.
This is regarding, my Grand i10- Asta (P) bought on Jan, 1st 2018 from Kun Hyundai (Pallikaranai, CHENNAI).
In a span of SIX months, both Driver & co Driver seat Railings has got Damaged and started CORROSION of IRON. This decay of Material (assembly rails) got failure/stuck.
I contacted the Dealer cum service center many times and explained about the issue, but I didn’t get any permanent solution on the issue concern from the Service center.
I got mentally agony with your service center response.
Hence, I kindly request Hyundai Customer care, to take necessary action and do replace both the Seat Railings and prove that I purchased a good brand vehicle only. Thanks!

I am owning i20 which is my third vehicle, my earlier was i10. Completely satisfied with product quality. My concern is about the service team and their approach. Recently I got my car serviced from M/s Shreenath Hyundai, Govandi service center. It was a paid service in which I just mentioned on the brake pads worn out, that need to be check and replace if required & check on Airbag signal. As I was about to leave for Pune (from Mumbai) hence insisted that I will wait and take the vehicle. They took vehicle in around 9:00 am and returned back at 12:00 noon.
To note
• No clarity given on what are the standard services included in this paid service by the advisor. I was under assumption that brake pad cleaning and general check up is part of service.
• Advisor did mentioned that the total charges would be around Rs.6500, which he later said that it was a mistake considering it petrol vehicle.
• I received bill of Rs. ~8500 at end of service mentioning certain repair/check done by the team which didn’t happen. I was observing the engineer while he was working on my vehicle. The additional charges where brake pad cleaning, brake pin greasing, battery check, some software check, oiling, sensors cleaning, air filter replaced & few more where written on the job sheet. All these individual service costed Rs. 250 -350 . Plus the taxes which sums up to Rs.~8500
• Vehicle cleaning i.e. water pressure. I would say my daily watchman also cleans better than this service center. It’s below mark.
• My query on is tax charged over and above the MRP of spares, remain unanswered.
Now, as I have witnessed entire job activity, I immediately asked him why I being charged for the activities which are not performed. Advisor was bit confused stating that he will check with seniors.
Came back stating that we will waive off and prepare the bill.
My question is, does Hyundai has any set service procedures (apart from documentation) and are these service centres getting audited.
As I have inclination towards technicality and moreover witnessed entire repair hence advisor immediately waived off the cost.
But what about other customers who are non technical and leave the vehicles, definitely they must be over charged without giving actual service. Hyundai needs look into the same.

Now though the product quality is good but last service experience left a bad taste and will think over my next purchase.

I sent an email in this regard to Hyundai, but no response. Moreover the same Service centre calls and request to take back the complaint. Also confidently telling that no one is going to contact fro Hyundai company, and I have to deal with them only.

This indicates Hyundai's lackness towards customer centricity.

I purchased i20 car from B.M. Hyundai Gandhidham Gujarat in March, 2018 with bridgestone Tyres. One of bridgestone tyre of my car was got punctured by a crack on tyre on 28.06.2018. I approached to B.M. Hyundai Gandhidham on 29.06.2018 to replace the tyre as its run only 6000 KM .But after one week they informed that the personals of Bridgestone company has rejected the tyre. I am not satisfied and wants to replace the tyre.

Dear Sir, I purchased my first Hyundai Xcent Petrol car bearing Registration no GJ38B8468 just last month end and went for first service at your Chandkheda, Ahmedabad, Gujarat service centre on 16/7/18.
Here I asked for anti rust treatment and I was told by your representative Nitish that it is done at this center and the charges would be Rs 2900 with two year warranty but when I went to collect the car I was given a bill for Rs 2950/- and item mentioned was Outside job in place of Anti Rust treatment.The warranty was also not mentioned.
It was a surprise that the job was done by an outside agency in contrast to what I was told initially that it is done by Hyundai and secondly the bill did not mentioned the actual job .Rather it showed outside job.I don't have trust on third party job.

I request you to look into the matter.
Regards
Dr H C Tewari
BL03 Surmya Lifespace Society Sanand Ahmedabad Gujarat

I have purchased Elite i20 Car from your Ludhiana Dealer M/s Goyal Hyundai last on[protected] and got insured (Dep Cap) car from the same dealer who ensured me at the time of sale, that this insurance company has a tie-up with Hyundai motors and in case of any loss/ there will be no headache of the customer and they will do the rest of the job.
Unfortunately, my car was hit by some un-identified vehicle on 13/5/17, while I was sitting in a restaurant. The car was not in a position of drive mode, so I sent the car by toe-van and the Engineer at Goyal Hyudai (Mr. Harnek Singh) told me that as the vehicle has dep-cap insurance of hyundai, whatever the loss is, it is covered and only file charges of Rs. 1000/- are to be paid. But to my utter surprise, at the time of delivery he told me thatout of total repair bill of Rs 30875/- your cars few parts are not paid by insurance company and forced me to pay Rs 15000/- extra for the same and thus cheated me. My humble submission is that as its a new car and was on first year purchase with dep cap insurance of Hyundai company how they can charge me for that.I feel that Goyal Hyundai peaople they duped my money in the name of insurance company. This will tarnish the image of the hyundai Company. Please look into the matter and take necessary action on the conceerned people.

V dhir