Hyundai Motor India Complaints & Reviews

I am the owner of Hyundai i20 - DL 10 CS 7065 bought in April this year. I've had a torrid experience so far and though you make the best cars but am afraid your service could be labeled, at best, worst. I've been an owner of Maruti and Ford in the past but never had such bad customer service and product handling. My first service was due after 1000 kms in June this year and I visited Libra Hyundai next to Hans Hyundai Moti Nagar. Since this was a free service, when I gave my car to the service advisor he said it'll be done in 1.5 hours. It took him 2 hours just to return an unchecked unwashed car. I opened the bonnet and looked at the bottom and it had to go through complete cleaning and washing again. I don't even think they do checks in new cars. Anyways, so I raised it to the GM and he got the aforementioned done while the advisor promised that this was a slip and give us a chacge again in second service. And I had no idea that what was in the offing. THE REAL PROOBLEM No. 1#: DELAY IN DELIVERY When my second service was due after 10, 000 kms, I gave them my car for pick up, service and delivery back on Oct 25(my wedding day), I told them clearly that today is the wedding day and only take it if you promise delivery by 3 pm as we've do get into work right away at 3 and would require the vehicle. He took the car and promised a delivery latest by 2:30. At 3, there was no communication on delay and only after calling I realised it will take them 30 more muinutes. After 30 minutes it extended to another 30 and finally got it at 4:30 pm(IMAGINE the frustration). No.2# WORST EVER SERVICE I gave them my car in perfect condition and now after delivery it make cranky noise at speed breakers. I feel like I am driving a 5 year old vehicle with no suspension and shocker The wheel alignment wasn't done properly and car tilts on left I specified that car tyres have nitrogen which both, the delivery guy and advisor, confirmed the top-up just to realise after 4 days when I felt the pressure was low that none of the tyres were inflated and were showing 25/26 nitrogen pressure No.3# BUNCH OF THIEVES Since the fuel level was low, I gave the driver Rs. 500 to top-up diesel. He came back with a Rs. 500 invoice. He delivered the car at 4:30 and travelled from Moti Nagar to Dwarka while my fuel station was 7 kms away. Now the total distance traveled from My Home service station(moti nagar) dwarka fuel station is 35 kms on safe side 40 kms while my cars average is 16.6 per litre on safe side let's say 15. Now with diesel at about 46 or 50 for ease of calculation, it should not take more than 3 litres of diesel. When I gave him my car it hadn't even started blinking and usually have about 8 litres from experience before the blink on fuel indicator. With a top of 10 litres(Rs. 500) and say max 5 litres being used, the car should have have filled max 35 litres but my full tank got 40 litres(ideally there is still space in 45 litre tank). So there was a clear Rs. 250 which this delivey boy had taken as a cut and I repent giving him Rs. 50 as tip. No.4# ONLY PHONE SUPPORT Now, when they called me for feedback and explained the whole issue they apologized and said let us figure out the problem etc. I told them to escalate this to HMIL office and then the head customer support at Libra called and said I'll come back to you after discussing with the GM and she has never done that even after a month. No.5# OFFENDED WITH HYUNDAI Hyundai customer care called and I gave a bad rating and he said you'll receive a call in 48 hours with a solution which has never been returned almost after a month now. Now, I do no know what to do with such careless and non-customer centric approach. I want you to get me a FREE'PAID SERVICE' from a service centre in Dwarka as I am not sure if Libra would have done anything from inside as well. I'm now sure that despite good cars at Hyundai, I'll never be a repeat customer. With utter disappointment, Rohit

Hello. I hav purchased hyundai i 20 elite from Godawari hyundai Moga dated 9 November 2015. But during first service i came to know that delivery date of same car is 30 June 2015. But i purchased it on 9/11 /2015. So please look into the matter and fraund done by Godawari Moga. And tell me the solution.

I, Under Singed Mr. Pradeep D Kulkarni have been approved to purchase brand Hyundai grand I 10 Magna 1.2 vehicle on 21/10/2015 for the same I have taken financial assistance with HDFC BANK LTD, vide agreement No 35300443 Amount credited to your account Rs 537783/- (I have exchanged my old Car Hyundai Santro Xing GL Plus). As per my instructions Bank had made the payment to you for new brand Hyundai grand I 10 Magna 1.2 make and model 2015, as per your quotation I have made the total payment for above said vehicle, took delivery of vehicle as you assured you have delivering 2015 make and model on 21/10/2015. As per the quotation the vehicle is worth for Rs.600708/-. You have delivered the vehicle assuring above mentioned vehicle make and model is 2015, Upon an inquiry and verification of chassis no.MALA851CLEM099485 and engine no G4LAEM241095, it has come to my knowledge that you have delivered lower model vehicle i.e 2014 model, there was mismatch in the model. (As I was under impression that I will get new vehicle as last time when I bought Santro car which Mfg date was Nov 13 and I have taken Delivery on 21/12/2013) You have received the cost of new brand 2015 model vehicle, delivered 2014 model vehicle, hence you have cheated me and have made ‘unfair trade practice’, deficiency of service. Hence I am in great mental shock and agony on account of your ‘unfair trade practice’, deficiency of service. Hence I hereby request your good self to take back the vehicle and deliver new brand Hyundai grand I 10 Magna 1.2 make and model 2015 vehicle within 5days from 29/12/2015, failing which I will be constrained to initiate legal action against you before the consumer Forum and also criminal case

I am a proud owner of Hyundai i20 for past 6years. The car has been running as is it was since the purchase until recently. The car has been in running condition and has been mostly confined to the city (Lucknow) drive only. It has been driven around 35000 kms only and routine servicing were carried out through your authorised service centres in Lucknow. Lately, we started experiencing a tingling sound from the front side of the car. Subsequently the car was taken to one of the authorised service centre i.e. Beeaar Hyundai, where we were told plethora of change of parts ranging from – Suspension Set, Calliper Set, Steering and what not. The car running ideally without any glitch, all of a sudden burdened us with a repair cost of Rs.38, 000 (Thirty Eight Thousands Only). Above all the repairs and part changes suggested and advised were not reasoned i.e. the Engineer present there Mr. Anoop Jaiswal couldn’t identify or figure out the reason for the damaged parts of the car. As we got no other option other than getting the parts changed as specified and suggested by the authorised service centre, we went forward and got the parts changed along with the routine servicing including fuel filter change, wheel balancing and alignment, engine oil changes etc. were carried out during the servicing. Further, it is not possible that all the faults occurred in the car might have erupted all of a sudden, i.e. if there was such a problem with the car then why weren’t we intimated previously by the authorised service centre after the services took place. All in all, I am sorry to say but the Hyundai cars have let me down and I don’t feel proud anymore owning a car that demands for so much o[censored]nwanted expenses rather I think that this car had a defect which has come up now. We got the repairs done hard heartedly, concluding with a view that the Quality claimed by the Hyundai Motors especially for the i20 cars is not at par as it is claimed by the company. Things seemed right and the car was back to running like earlier as it was. A development took place and this time it were the front tyres, a day back I noticed that the front tyres were completely “ganja” or worn out or became grooveless with steel belts literally visible. Subsequently, the car has been driven just 1000kms after the major servicing and tyres went from treaded to grooveless. Thereafter, we took the car to an expert and it was told that these tyres were driven non aligned and as a result of it they have become so and has to be replaced immediately. The most important fact in this situation is that the car has been driven only 35, 000 kms and had it been a natural case of tyre worn out then the rear tyres would have also got affected. Since the rear tyres are almost in a perfect condition, it raises the suspicious eyes towards servicing of the authorised service centre. There has been a definite malpractice and with malafide intentions. The tyres went from being in perfect condition to grooveless in just one month is not all possible in a car which is confined to city drive, this proves to be something fishy. On getting the car re-checked at the same Hyundai authorised service centre, I was told that the part (Tyre-Rod) which was changed a month back is damaged which has subsequently damaged the tyres as well. It has been exactly a month since the replacement of part and the engineer tells that the car has been badly impacted. On further enquiry, I asked them to show me the damaged location in the part they couldn’t identify any external damage which could prove that the part got damaged due to an external impact. Thereafter the engineer present offered me to change the part in a goodwill gesture but refused to replace the tyres that got damaged due to the damaged part. This certainly raise eyebrows on the part whether it was actually changed or not and if it was changed then why isn’t it covered under warranty. Perhaps the fault is from the side of company in either of the case, and I am definitely looking for the part replacement alongwith the tyres.

HI Hyundai I had booked Eon Sportz from Mukesh Hyndai KOLKATA before Nov 11, on a commitment i will get a chance to win, Win Gold Every Day With - 1, 00, 000 - Lucky Draw I was rec my EON on 21 dec, when i was asking about the lucky draw details they dint take it seriously and later on when i asked they said the offer is no more the time you booked, later on when i said i booked before 11th November, than they said you are not selected, without any details if even they dint give any paper or details regarding Lucky Draw. Is that Hyundai new market strategy to see . Very disappointed, kindly clear on this . Thank You Amit Sarkar [protected]

I have purchased i 20 petrol for better pick up but unfortunately the pick up of my car is worst than maruti suzuki swift diesel. I have complained many times but my problem has not been solved for permanent. Worst experience of mine with Hyundai.

My service was done on 5th of Dec. No response what so ever from Ajay Hyundai Rishikesh despite from my own follow up and their customer care executive call. Kindly look into it else refund my money back.

Am P.Subramani on 11th December i Had visited LRN hyundai salem, for Booking xcent sports model. they are giving quotation for with ABS model price but they Have Provided with out Abs car to us we founded before transfer full fund that they have cheated us in the car price.so i have transferred the fund to GOLDEN HYUNDAI SALEM and i got the Delivery 16 th December. LRN HYUNDAI are not repaying the Advance amount back to me i refer the two cars for my friends circle one i20 one more xcent

Dear Sir, I had given my car Hyundai i20 for insurance claim 2nd time and both the times I have suffered a lot from Bhilwara Hyundai Sandeep(Rajasthan) staffs. This time they had cross the all limits. I had given my car on 21st dec and dailly i call mr mohan and they lie to me and even the whole showroom members lied to me that they had given the bill to agent but they didnt and today my father spent 3 hours there and also the agent came and in front o[censored]s they mailed the bill and also they added the extra item in bill which meed not be replaced. When we refused to give money their staff and even honour of the showroom didnt agree to give us car because they are demanding amount in cash . i have a 100 percent cashless insurance and money shal be given by insurance but they intentionally delayed and humiliate us. So i need a strict action against them I await your response in the matter. Regards Devanshu [protected]

I am the owner of i10 grand(diesel) magna model and i purchased my car on 31 st of December of 2014 from Mirrikh Hyundai, Bardoli branch, Surat, Gujarat. My car number is GJ-19-AA-8967 and my chassis number is MALA851DLEM163991, also my hyundai complain number is[protected] The fault is that the engine block was broken while i was driving my car. The block was broken due to malfunction of connecting rod in engine. As my engine is still in warranty condition, I demanded that it must be revamped by Hyundai but instead they denied to repair it since it does not comes in warranty.

Hi this is Amit Shah I had purchased it in year 2013 from Pune and currently shifted to Mumbai at Kandivali. On Sept 2015 I had visited shree ram hyundai service centre for servicing of my car. Since I have other vehicles and have a system of doing amc I did the amc of my eon sports version hyundai car from shree ram service centre which was located at charkop was to renamed as kamala hyundai and I have prepared them 12000 as amc charges for[protected] for one year ending at Sept 2016. My amc was due on 4 Dec 2015 since I did not receive any follow up call from them till 25 Dec I called them on 28 Dec for your servicing but came to know that the service centre has shut down. One what about my money paid for amc and where can I proceed for servicing for coming times. Either I should be paid back my money or been accommodated for free amc at any other authorised dealer. Looking forward for your revert within 24 hrs With Regards Amit Shah [protected]

We bought a car - model i10 sportz - regn. No.Dl3cck-2117 dated 28.10.2015 from your dealer hana motor laza pvt ltd., delhi. From the day one the car has been giving trouble and the latest one is on 18th december, 2015. The car has been with your dealar : elroy motors pvt. Ltd. A-2, okhla industrial area phase-1, new delhi 110020. It is more than ten days and there is no satisfactory reply from your service dealer. I think we have committed a mistake by buying a car from hyundai??? in less than two months we have faced number of problems in the car, which is a shame for such a big company and the service level is so poor ??? we want the company the replace the car immediately and compensate us for not giving the promised service.

My self dr prakash diwan..I have given my new grand I 10 ..5 times for ac complain...at sharma hyundai. .ahmedabad. but their service manager was very rude to us.mr chetan shah..he told u can do anything. ..its not their responsibility. . Pblm was the same..n cooling remain bet9 to 10..its not sufficient. ..we cross check in new grand i10..its better

Date of incident: 24th Dec 2015 Details of Car : Hyundai Creta SX Plus, Petrol Version, Mystic Blue Booking Details ================================= Booked on: 7th June 2015 Cheque Date: 7th June 2015 Cheque Number: 092881, Indian Bank Booking amount: Rs.25, 000/- ================================= Full and Final Payment Details [protected][protected][protected] Date of Payment: 13th Nov 2015 Amount Paid: 14, 75, 000/- Amount Released by: Barclays Bank by RTGS to DSC Hyundai Account Financed by: HDFC Bank [protected][protected][protected] Description of Inicident or Complaint [protected][protected][protected] (a) Booking for Hyundai Creta was made on 7th June 2015 with DSC Hyundai and Full payment was made on 13th Nov 2015 to DSC Hyundai, Nandanam . (b) Till now (26th Dec 2015) delivery has not been made and the dealer is sitting on around 15 lakhs of money without delivering the car. (c) Repeated requests are not being listened to and the replies from DSC Hyundai has been very arrogant since the money has already been paid. (d) The General Manager has not called me or when I went to the showroom asking for the delivery date on 24th Dec 2015, has not physically come and talked to me to understand and sort out the issue though he was informed that I was there. (e) I have been put to high stress and financial pressure due to lackadaisical approach, mis-informing the customer and enriching at others expense (my money is in their bank but the car has not been delivered and interest is being charged on me). This is an unfair practice and immediate action needs to be taken. [protected][protected][protected]----- Desirable Resolution: [protected][protected] Immediate delivery of vehicle without any price increase of vehicle OR Refund of all money with interest will immediate effect Attachments: [protected] Booking Form with Cheque Details

Dear Sir/Ma'am It has always been great pleasure buying a new car from esteemed brands like Honda, Hyundai etc. The excitement is always supported and shared by the brands. We appreciate the same and hope Hyundai continues to do great in the Indian Market. Being admirers of Hyundai and having already maintained Verna Fluidic, we ordered your new Hyundai Creta SX+ (Auto). However, UNFORTUNATELY this time there has been an experience which we want to share with your company. On 26th Sept. 15', we booked a CRETA SX+ (Automatic) from P.L Motors (JAIPUR) @ Rs 15, 53, 523/- A.I., after having words with Mr. Kavi Sharma (owner) for a promising delivery during Navratra. Being excited for the new car, we were in regular contact with the sales person Mr. Pawan Chandera and Mr. Avinash. On 1st day of Navratra i.e 13th Oct 15' (our verbally committed delivery period), we were made aware that the order for the car was not even placed yet. Disappointed by the same, we got a new delivery date of 3rd Nov 15'. Having no choice, we agreed and requested to expedite. Now on 3rd Nov 15', we were called by the representatives from P.L Motors for the delivery of the car. At 3PM when we were about to leave to take the delivery, we received, via mail, the PROFORMA INVOICE. The invoice, shockingly, had an A.I. price of Rs 15, 76, 625/- (minus the not-required accessories) i.e. a plus price difference of Rs 23, 102/-. I called Mr. Avinash to resolve this issue and he reverted apologizing on the price with a reason that the order was placed late by P.L Motors and hence on the revised price. After a lot of discussions we got yet another interesting reply, Quote sir apan log showroom pai karlenge jo kuch bhi hoga, aap aajao Unquote Disappointed again, we visited the showroom where we had to entertain a very rude behavior from the delivery staff of P.L Motors, Mansarovar Branch. One of the many feedback received from them was, Quote apko lena hai thoh lijiye, yahi price rahegi waise bhi yeh gaadi waiting pe hai Unquote Getting very furious, we called up the owner Mr. Kavi and explained him the whole mayhem we were into. Doing zilch help, he just apologized before blankly hanging up the phone. Eventually, we had to pay extra Rs 23, 102/- for a car ordered at a lower price, as it was a gift for our father. ISSUES 1) THE ORDER WAS PLACED (by P.L HYUNDAI) VERY LATE. - Not Customer's fault since if the order had been placed earlier there would have been no issues. 2) WERE TOLD ABOUT THE PRICE INCREASE 1 HOUR PRIOR TO DELIVERY. - No Customer satisfaction. 3) ARROGANCE IN BEHAVIOR - No help from the Seller i.e. Hyundai In the modus operandi of any company or brand, the price in the booking form is the FINAL PRICE. We are highly disappointed and insist you to look in to this matter seriously and take a corrective action for it. Also, I request you to guide your dealers in this regard so that in future no more customers get deviated from Hyundai. Every single customer does matter. With an experience like this we are very sure, will not prioritize Hyundai as our choice in future. Thanking you Aditya Jagnani +91 [protected] -- TECHNOCHEM INDUSTRIES REG. OFFICE - DHAMANI MARKET, SMS HIGHWAY JAIPUR - 302003 ( INDIA) PH +[protected], 2320975 ADM. OFFICE - H-170, RIICO MANSAROVAR INDUSTRIAL AREA JAIPUR-302020 PH +[protected], 2398174 FAX +[protected]

Given veicle for repair at Telibandha workshop, revised there estimate 3 times and at last estimate was given for Rs.35000/-. finally bills was for Rs.38400/-. Even than tere is problem in AC, speed meter and rear wheel bearing. It is really very much disappointing and thinking not to give my sentro for repair at this work shop.

I had buy a Xcent car from AKC showroom Lakhimpur Kheri U.P. before two month but now till date I have not get my RC book or registration no. I have very bad experience with AKC .No body answering my call.I can not run my car due registration not available.After my taking delivery many time contact at AKC Hyundai showroom but not get any positive response. If I will suffer due to registration not availability then AKC will be responsible for this.

Dear Mr. Earl, I am Mr. Sandeep Doke one of your small Hyundai customer. Registration Number: MH14 BC 9428 Model: Santro GLS I am writing to you hoping that you will improve your services in future. Let me tell you my experiences with Hyundai now a days. There were very minor issues present in a car like Rattling noise coming from right rear window as rear power window is not functioning well which is disturbing a lot during driving. Steering noise. Treatment of front headlight (Not pre-planned, decided to be done at last moment). Granted attitude: Since issues were not major I thought I will drop the vehicle on the way to my office so I had visited your service center on 22nd Dec morning 10.30 without appointment. As soon as I entered in a room I noticed there was much chaos in the reception room like a fish market. I have started looking here and there (as no one was present at the reception desk) to find out the person who can atleast listen my vehicle issues. Everyone was pretending like they are too much busy person on the planet. No one was bothered to ask me what I am looking for. I have enquired someone there who had wear Hyundai’s Uniform, he insisted me to sit on the chair on reception desk. After 10 minutes one lady came and she has taken my vehicle details in a register and said someone will attend you shortly. I did not know that what does “shortly” means for you guys. Upon my several requests and showing disappointments, she has assigned one advisor at 12:15. It took you 1Hr 45mins just to allocate advisor?? Is it a reasonable time?? Are you guys taking customer as granted? Their time is nothing to you? (Surprisingly I would like to mention that during this 1hr 45 minutes waiting period, I noticed that your advisors were not ready to take the responsibility of taking follow-ups with customer. Seems that running away from the responsibilities and taking extra load.) False Promises: Nevertheless I have explained all the issues mentioned above and specifically said that I need to go to my hometown next day morning 6.30AM to attend one of my relative marriage, so getting vehicle on time is very much necessary.. I had repeatedly told him to give me the vehicle on time whatever the condition is no matter if it is half done. Advisor has promised me that I will get the vehicle at 19:00Hrs on the same day (22nd Dec). Communication Gap: Till evening 6PM there was no call from you guys, so I called on the number given to me then I realized that person is different than the morning who took my complaints. He told me that your vehicle is not ready infact it has not taken for service yet. This was big shocking for me. I explained him my next day schedule and told him that “I was promised to give the car at 7PM anyhow, how could you say vehicle is not ready at 6PM”. He said he is not aware about all this and will call me back in sometime. (We are explaining our complaints to one advisor and follow up is being taken by another who has not been conveyed/handovered properly by first advisor. Then what is the use of explaining our problems to first advisor? ) Still more to come.. At 19:17Hrs, I called on the same advisor’s number, Number was “Switched OFF”. I waited till 8PM but no calls from you. I realized that you guys made me fool. So thought of sharing this incidence with one of your responsible member so finally at 20:34 I called you (Mr. Earl). After our call, I got a call from service manager saying same thing “your vehicle is not ready and will get it tomorrow only. There is no other way.” Is this what I was expecting from him? The approach and casual attitude shown to me was totally unacceptable. Next day I took the rented car and attended my marriage. During this time I got a call from your advisor saying there are major expenses (around 20K) to remove steering noise and rest all are done and vehicle will be washed and will keep it ready by 10.30AM 24th Dec. On 24th Dec, I visited your service center and rest what happened you know as you were the witness. Vehicle was not washed, covered with lot of dust and most interestingly the problem was still there for which I had came i.e rear window noise. If you read the points mentioned in your feedback form, all these points are there and sorry to say nothing is being followed up. So I have given poor rating for all your services. I am thankful to you atleast you have listen my complaints carefully. This is really peak time to get up and improve your services otherwise you will loose much more business in future just because your services are poor. You already lost 1 customer here.

We bought Hyundai Creta SX 1.6 CRDI in September 2015. The car has been driven for 3600 kms. 3 tyres (Front Right, Back Right and Back left) have developed wear on side walls and leak. The tyres are Kumho brand.

Dear sir, my hyndui i20 reg no. Hr24u8130 met with an accident near Jalandhar. I handed it over to the Kosmo hyndui NH1 Jalandhar on 03 Dec. 2015 for repairing. But they have not attended it till now. They are making excuses of non availability of spare parts...It has been 20 days now...So I am not convinced with the after sale services of hyndui ...Please help me with this matter... Aman [protected]