Hyundai Motor India Complaints & Reviews

DEAR SIR I HAVE PURCHASED A NEW EON ERA+ ITS VIN NUMBER IS MALA251ALDM 225416, I BOUGHT IT FROM SRISHTI HYUNDAI ROHTAK HARYANA 124001.ITS ENGINE MAKE A BIG NOISE AND A/C COMPRESSOR IS ALSO DEFECTED & POWER STEARING IS SO HARD. I VISIT IN SRISHTI HUNDAI ON 18 DEC 2013 INVOICE NUMBER B[protected]. BUT THEY CAN'T SETISY US. SO PLEASE CHANGE MY CAR SOLVE MY PROBLEM. WITH REGARDS SANJIV RATHEE [protected]

This is story of very loyal customer of Hyundai and who bought his first and last car from the very same company and kept his loyalty. Today in my entire family we have more than 8 Hyundai cars and all recommended by me. I am writing this to inform the top management of Hyundai the dictatorship of the dealers & service centre. What I feel today that its not the dealers but hyundai’s reputation at stake. It goes like this: My car (Verna) met with an accident on 30th Of Aug, 2013 and was sent to pawan Hyundai for repair under insurance claim from Bajaj. The car was left at the service centre on 31st of Aug, 2013. After the survey from the insurance company it was confirmed to me that it would take around one month to repair the car and I would get the same latest by Ist week of Oct which was eventually stretched to 20th of Oct & then finally for 31st of Oct. It took almost 2 months for them to repair the car which hardly had any major losses except the air bags and I was always told that it was Hyundai fault as they have not been able to provide certain parts. I needed the car to go to my home town on Diwali and requested them to handover the car before that. It was promised by the service centre that i would get the car on the due date that is 1st of Nov 2013. When i reached to take the car I was surprised by the answer of the service manager that my claim has not been processed because insurance company has not been able to verify my driving licence and which would additionally take another 2-3 days to process. Because of all this i could not go to my home town. I still kept my patience and called the service centre to get the status after 2-3 days and the situation remained same. It was then confirmed to me that after getting DO from the insurance company they will immediately release the vehicle within 4-6 hours. After following up from 1st of Nov to 30th of Nov it was confirmed to me that the insurance company is still in the process of verifying my license. It was then I took an stand and after regular follow up with the service centre manager & insurance people it was told to me that if I can get the license verified myself they would process the claim within 24 hours. It was such a pain & agony and I was feeling so harassed by everyone I took the train to Jharkhand-Bokaro to get my license verified. I spent gud 2-3 days and gave a written request to the DTO officer for the verification of my license. It was confirmed to me that I can leave as they will take some 6-7 working days to check and verify the same. Finally on 5th of Dec, 2013 I got the reply from Bokaro DTO office and a verified report on the desired format required by the insurance company. Finally after long follow up and regular visit to insurance company office I finally got my claim approved on 11th Dec, 2013. A DO was sent to the service centre on the very same day to release the vehicle. Although I Could not go on the same day to take the vehicle and decided to go the next day. As planned I went to the service centre very next morning(12th Dec) and to my utmost surprise I was told that I cannot get my car till they get the payment cleared from the insurance. I tried speaking and explaining the service manager that if a DO is issued they are suppose to release the vehicle but he clearly told me that he has instructions from the top management & accounts that my car should not get released till all the payments were cleared. I was like ok I have waited for so long and 2 days would not make any difference so I said fine I will come on 14th and requested them to show me my vehicle atleast. On my request they showed me the vehicle and I was surprised to see the work done on the car. I was trying to figure out that what have they done with my 4.1lac rupees!! I told them on there face and showed them more than 50 faults after they keeping the car for more than 3.5months with them. Had I got the same thing done from elsewhere I would have saved both time and money I believe? Even the road side garage would do better repair work than what I saw. I was feeling cheated & was very disappointed with the kind of work done. I always had that respect for Hyundai which got lost in few seconds just because of carelessness of some stupid dealer. Still after seeing my reaction the service manager took the responsibilities to fix all the points I raised and assured me to give the car by 14th. I came with my share of money, despite they not giving the car I still deposited one lack of payment assuming that I have to anyways pay.
Days passed and again on 14th Dec, 2013 I reached the service centre and met with manager to confirm the status if I take the car. They tried to give me all kind of story’s that there is still some work left in the car and give us one more day to fix so that we can satisfy you to our best. It was later I got to know that since the payment has not come yet from the insurance company they are trying to delay the entire process. It was then I again spoke to the Insurance people that what exactly was the problem. They told me that as per the process since they have already issued a DO which is equivalent to a DD and my claim is cashless so the dealer should have ideally given the car to me the very same day. Still I kept my patience and again went on 16th Dec to the service centre assuming that I would get my car today in any case. The situation remained unchanged and I decided to speak to the owner of Pawan Hyundai and as expected I got the same reply from him aswell . I was so much disappointed by the behaviour of all the people dealling with me felt cheated by all. I still again requested them to show me the car atleast. The story of cars condition remained same except few improvements. The paint had started cracking at several places. The car had caught with rust at parts which were replaced by the service centre. All the doors were not in there alligment. Seemed that an inexperienced engineer has been put to work on my car. I could not bear at any more and decide to leave everything on my destiny and left the service station and decided not to ask them for my car ever till they call me. Still out of anxiety I again called the insurance people to know the status of my claim payments as I knew that the service centre would not give me the car till they get the money. I was again surprised to hear from them that the payment has been approved long back but since they were supposed to get one KYC document from the service centre which was received to them today only( 18th Dec) and so the payment would be released by tomorrow.
After this I decided to file a complaint in consumer court against the dealer for all the harassment, Pain & agony I had to go through.
Its upto you ur company how u take this but this is rediculas.

Hello: My i20 keys have broken for the third time!!! There is a big problem with the design and manufacturing of these keys. Hyundai replaces this key and the cost is an exhorbitant 10k!!! why should the customer pay for a defective design and manufacturing process!!! will someone in Hyundai India pay some attention to this? It is not like only i have this problems, i know several of my friends or people known to me having similar problems. it is very frustrating!!! My name is Victor Samuel, from Chennai and my number is [protected].

Hi My self ankur patel i have purcahse new Eon Era car last end of 2012 year after one year i have complaint in company last mid night my car was parking in my home compound at mid nigt some person has came my house and used duplicate key and open driver side door and get robery car tape. so what i saied company which type of locked used. whose responsible company or me? plz give adviced and get reply or any security locked available in company so plz asked me i have fittings this locked plz reply me [email][protected]@live.com[/email] or call me my cell no [protected]

Dear all
Greetings!!!

hi. this side Amit my car registration no-DL3CBQ4817(HYUNDAI EON).
That i am really un-satisfied with hyundai as i know about hyundai one of best brand in automobile sector but as per my concern i am not at all happy with your product and services.
I purchased my car in month of nov2012 but from day first, i found problem in car lpg first it was low pick up and then it was jerking and low down the speed in running condition while switch on the ac, so its very risky and then they took my car 2-3 times and send back then also no- improvement, then they again picked my car after again i was complained and then also its not totally rectified, i adusted because i don't have spare time to run around and
from starting days it also has mileage problem i mention that in every servicing then i finally changed and take my car to HYUNDAI MOTOR PLAZA, in last month i mentioned that about car mileage problem and the service advisor also mention in service job sheet but after that also no action has been taken and tiil it is not rectify

company commit average of 20-21km but atleast i am not expect that much but atleast 18-20 should be there

then i got a call from HYUNDAI MOTOR PLAZA (MS. PUJA BHATT) on 9/12/13 or 10/12/13, that our technician will come and rectify your all car problem, but suddenly today morning 1/2 an hour back i received call from HYUNDAI MOTOR PLAZA (MS. PUJA HATT) and she said that sorry we cant send you the technicain to rectify your car problem because our technicians is on leave, you take your car to us

Is this your poor services because i never expect atleast this things from hyundai,
i truelly very feed up and dissappionted with my car na dyour services, i think finally its my big mistake to select and purchase hyundai car.

kindly if it is possible from you peoples to rectify my car problem please do that otherwise change my car

and as i dont have no- more time to run behind you peoples if it is not possible to come to my home please pick my car on any saturday and rectify it and please don't send till it fully rectified because i really feed up and i don't need this car until unless it will not rectified totally
And for my car pick up and drop to HYUNDAI MOTOR PLAZA i am not gonna pay any single amount of fees or charges.

Kindly revert me by 16/12/13 otherwise i register a complain on behalf of HYUNDAI., thats really is my final step

Thank you
regards
AMIT SARKAR
MOB-[protected]

Dear Team, Would like to inform you that I purchased (I 10 MEGNA WHITE ) on 22nd –April -2013 from your Dealer (SUNRISE HYUNDIA ) Its very surprising me an you to in a 7 month your car got stain from back side where in one tag MEGNA you people lost my trust. I am planning to buy new I 20 in Jan now I cancelled my plan and will decide to go with MARUTI SWIFT. ITS MY REQUEST PLEASE RESOLVE THE SAME ASAP BECOUSE IT’S A GIFT TO MY SISTER AND WE FEEL VERY GILTY

I LIKE HYUDAI CARS BUT WILL NEVER BUY i am female went to book i10 grand last month November so i dropped in to a hyundai showroom which is nearby to my place.That is EXPRESS HYUNDAI(BMK EXPRESS AUTOMOBILES Pvt.Ltd.) Np.37A, velachery main road, Velachery, Chennai - 600042. Ph.No.[protected]. i met a sales team leader name Jagatheeswar and a finance consultant name S.Suresh and asked for i10 grand option petrol but they never told anything and gave me a trail drive of i10 grand era and told both are same.But i insist them to show me the i10grand option and i told i want to drive and see that version only.But they failed to give that car for trail and promised me that they will send me the demo car next day to my office.But next day they came in bike and forced me to give cheque of Rs.10, 000.I told i want car next week and told them i want too see i10grande option but they forced me and was sitting in my office telling book today itself or else the price will go high next week.i said if i can get the car next week i wont mind giving cheque.Jagatheeswar promised me they will give they car next week and the car is in solinganalore hyudai yard.They promised colour is also ready only if i pay today i will get car next week they said. I paid 10thousand cheque and after that none responded my calls i called from other no. then the jagatheeswar took the phone and told me that come to show room the finance person want to talk to you the said.I gone and what i felt is there is no car available in any show room and i read in internet too that delivery will take time of 1 to 2 months.But they where simply played a drama that finance department will decide and some stupid drama. Hyndai i10 grand cost 6.46 lakh and i was ready to pay 3lakh and the remaining is only 3.46 in which i produced all my documents.But the whole team was pretending like finance late and telling few stupid things. I spoke to idbi bank they where ready to give finance within 2days but the finance consultant some what delaying and blaming the sales team but what i find is they where playing game by telling me lie 1.i10 grand is ready in yard 2.colour is also ready 3.finance department is delaying.. I will raise complaint daily about hyundai and i want my Rs.10, 000 back they should not deduct any of my money i want justice. I GONE FOR FROD ECO SPORT THEY WHERE READY TO GIVE FINANCE FOR EVEN 5 LAKH THEY NEVER FORCED ME THEY NEVER CALLED ME BUT HYUNDAI SALES PERSONS BEGGED LIKE HELL AND FORCED ME TO BOOK.

i am female went to book i10 grand last month November so i dropped in to a hyundai showroom which is nearby to my place.That is EXPRESS HYUNDAI(BMK EXPRESS AUTOMOBILES Pvt.Ltd.) Np.37A, velachery main road, Velachery, Chennai - 600042. Ph.No.[protected]. i met a sales team leader name Jagatheeswar and a finance consultant name S.Suresh and asked for i10 grand option petrol but they never told anything and gave me a trail drive of i10 grand era and told both are same.But i insist them to show me the i10grand option and i told i want to drive and see that version only.But they failed to give that car for trail and promised me that they will send me the demo car next day to my office.But next day they came in bike and forced me to give cheque of Rs.10, 000.I told i want car next week and told them i want too see i10grande option but they forced me and was sitting in my office telling book today itself or else the price will go high next week.i said if i can get the car next week i wont mind giving cheque.Jagatheeswar promised me they will give they car next week and the car is in solinganalore hyudai yard.They promised colour is also ready only if i pay today i will get car next week they said. I paid 10thousand cheque and after that none responded my calls i called from other no. then the jagatheeswar took the phone and told me that come to show room the finance person want to talk to you the said.I gone and what i felt is there is no car available in any show room and i read in internet too that delivery will take time of 1 to 2 months.But they where simply played a drama that finance department will decide and some stupid drama. Hyndai i10 grand cost 6.46 lakh and i was ready to pay 3lakh and the remaining is only 3.46 in which i produced all my documents.But the whole team was pretending like finance late and telling few stupid things. I spoke to idbi bank they where ready to give finance within 2days but the finance consultant some what delaying and blaming the sales team but what i find is they where playing game by telling me lie 1.i10 grand is ready in yard 2.colour is also ready 3.finance department is delaying.. I will raise complaint daily about hyundai and i want my Rs.10, 000 back they should not deduct any of my money i want justice. I GONE FOR FROD ECO SPORT THEY WHERE READY TO GIVE FINANCE FOR EVEN 5 LAKH THEY NEVER FORCED ME THEY NEVER CALLED ME BUT HYUNDAI SALES PERSONS BEGGED LIKE HELL AND FORCED ME TO BOOK.

Dear sir my name is mr prakash ch.agarwal..I am from tinsukia assam...I purchased hyundai i20 before 2 year ...this is my third car from ur company..before I 20 I was using sentro...I m ur permanent costumer..in i20 I facing key prob..my car key is broken..I ask hyundai service centre they told me it will cost 15 thousand but I m not ready to buy this.must costly key...sir plz do some thing for my car key I am facing lots of problem due to key.my car no is as23h8833... thanking you prakash ch.agarwal phr [protected]

I have recently got my I20 Sportz Diesel delivered to me on 4th Dec 2013 . During pre sales, the sale person mentioned to me that the Speed sensing auto lock can be activated. After the vehicle is delivered, teh same sale person mentioned that this option is not avaliable in teh sportz model and this can never be activated. I feel cheated as I paid INR 8.3Lacs for my car and still I could have a basic safety feature.

But still the company claims that teh car has 5- star safety features in it. I guess there is nothing to add in the car. As the car already has the center locing so the modification would on the speed sensing addition to program which I guess the company doesn't want to add. Whatever reason they want to.

Sir, I booked above model of i10 Grand on 04/10/2013 at Mithila Cars Pvt.Ltd, Mira Bhayander Road, Mira Road east. Loan sanctioned by the bank also expired due to non delivery of car. Kindly let me know how many days more it will take? Is there any problem in the model? Waiting for the delivery of car. from Malathi K.Shetty

Hyundai I 10
Purchase Date: 11/10/2012
1.1st free service taken on 08/12/2012 from Jaya Auto Mumbai.
2.Was denied second free service by Jaya Auto as it was after 12 months from purchase.
3.Car has done only 6700 km.
4.Called your customer care number and was informed that this rule is absolutely inflexible.
5.I earlier had a Maruti Wagon R and I find their service much better and their service centres are far more efficient.
6. Will never buy another Hyundai car again.

I bought my car (Getz GVS 1.1) 6 years back and it has completed around 40 000 km. In this span I had done Wheel Alignment five times. Out of these I have detailed report of wheel alignment for first, second and fifth cases. Out of these three reports two were from one authorized service center (first alignment at 4 677 km, second alignment at 16 354 km) and the other from another authorized service center (fifth alignment at 33 721 km). Recently when I notice wheel alignment recommended angles at each of these reports are different from each other, I wrote to Hyundai Motors (HMIL) customer care email id [protected]@hmil.net. CRService keep insisting to visit their authorized service center to get clarification. As a manufacturer HMIL does not respond to customer when customer raises question on service of their authorized service center. Six years back when I first time approached HMIL's authorized service center and sought clarification about the service provided, HMIL directly replied me and instructed their authorized service center to take care my complaint.

With in a very short running period of running less than 26000km a noise developed from the front suspension and both the front Tyre inside was wearing very badly with in a short period of 8 to 10 thousand Kms run. I have replaced the front tyres twice with in this 35000 km run. Now I have changed the front suspension spending around Rs.20, 000/- and going to change the front tyres again. I do not know how long it is going to last. Car no. TN76D3811

Sub-Power steering coming under breakdown frequently; car registration no HR51AE8590 I purchased i20 Hyundai car in July2009 and from that day itself I am facing problems after problems in driving and maintaining the car. Leaving aside minor problems, like defective key, fast wearing clutch etc, the major problem is with its power steering. Just after 2 years when the car had not even covered 12000 km in November 2011, power steering started giving noise and immediately it was replaced under extended warrantee at no cost to me. But this problem of power steering was not over. Again in 2013, November, the steering problem cropped up when the car did not even run 8000km from the date of earlier replacement of the power steering in 2011, Nov. The car was given to the service station for the repair on 16/11/2013 to Super parts Pvt.Ltd (Unit of Baltic Hyundai), 14/1 Mathura Road, Faridabad, Haryana. Ph[protected] and they informed me that steering motor got damaged due to short circuiting of cables connecting the motor and spares required for rectification are not available in India as such they have to get them from Korea. I had a discussion with GM of the service station regarding handing over the repaired car but he expressed his inability to give any date as no date is given to him for the availability of required spares . Under the above circumstances, I request you to take action against Hyundai Motors and ask them to provide the spares required for the repair expeditiously. Since the damage to the steering is caused due to short circuiting of cables because of bad repair service or using substandard quality of cables, the cost of repair should be borne by Hyundai. Thanks. D.Barat

Please note that about 5 months back I had given my Verna (MH04DB5616) at Modi Hyundai workshop at Thane for changing Time chain and Oil cooler along with general service, while removing the Injectors they damaged one injector since their tool was broken, I then purchased one injector and gave them. After about a month the Car was returned for which I had paid them about 71000/- plus cost of injector 12500.

With in 2-3 days a new problen of huge noise from the engine started, I immediately took the car back and I was told that the Tiped cover has a crack which needs to be replaced which they could not detect earlier since the scanner was not working. This time again when they removed the injector another injector was damaged which I purchased and gave them. This time again I paid them about 20000/- plus another 8000/- towards purchase of 2nd Injector.

Immediately upon taking the delivery another new problem of huge black smoke started. Now they again took the car and removed all the injectors and gave me 4 injectors for testing at Nityanand Injhectors where it was found that all the 4 injectors were damaged and I had to purchase 4 injectors for which I spent 41000/-.

Every time I have been harrased by them and every time when I give them the Car they come out of changing spares and returning the Car back in faulty condition

Finally, now for about 10 days the Car has been repaired and they have billed me another 55000/- for the engine repair. I fail to understand insteed of compensating me for all the above expenses which was incurred due to their fault on what basis I have been asked to pay for the repair.

Few days back I had met their Service Manager Mr. Patil who assured me that he will take up the matter with GM and the MD but all in vain. I had also sent them a mail earlier which was not attended.

You may ckeck each and every details with Modi and I can also furnish all the bills for the expenses stated above.

Its now 5-6 months the Car the almost lying with them for their fault and I request for immediate action and compensation failing which I would be compelled to take the matter to consumer court.

I purchased a Hyundai Verna car in the month of July, 2013 having registration no. UP20AH1005. Within 3 months of purchase, all the 5 tyres including the back-up tyre got punctured multiple times. The complaints for the same were raised telephonically many times to the service centres and Hyundai dealers but the issue was not addressed. Last week, after lodging a complaint with the Hyundai services, a representative visited and then I was told that nothing can be done since this is not an issue with the manufacturing. The response was quite disapproving for me as it is not possible that all the tyres get punctured repeatedly. It ought to be a manufacturing defect.
I request you to kindly address this issue and help me get my car repaired as my car is non- functional since last month. I will be highly obliged if I get justice on my case

I took EON Era+ BS IV car from hyundai motors, vizianagaram and from the starting day itself the tail lights signal (sound) is not working while moving the car in reverse direction. This is informed to the concerned at showroom and for this issue I went three to four times to show room but still the problem is not rectified after the first servicing is completed and going for second servicing. Please take necessary action

Hi, I have spent approximately 6000rs for remove scratchs and some other miscellaeanous things but after one day we noticed there was a big scratch left and I went back to the agency and explained them the issue. The team there instead of helping me on this matter, behaved very aggresively. I was totally shocked to see such behaviour from an expereince employee there. I am not sure but I think his name is Subhash. This is the first time I had such a bad expereince in my entire iefe dealing with any party. The staff was not cooperative and the issue was very minor but instead of just solving it they kept on defending them without any reason. I even told them that it does not look like a big task but that man reacted very-2 aggresively on my statement which was very shocking for me. He then left without telling anything and my problem was handled by another very good staff and he solved it in less than 5 minutes. Is it the way the Hyundai staff delas with the customers?? If yes then strict action should be taken against such staff to set an example. A customer is always ready to spend money which directly becomes profit fo the dealer but in return expect some respect and output. The experience was really2 worst for me and I am not looking to buy any Hyundai car in my life if such peolpe exist in the company.

Dear Sir,

I have purchased i 10 in year 2011 but after 6 months cooling of AC stop working, we got it rectified through Bosch but again after 8 months same problem is occurred.
Vehicle details - HYUNDAI/i10/ERA/SAE
Vehicle ID No. - MALAM51BLBM 820636
Chassis No.- MALAM51BLBM 820636
Engine No. - G4HGBM 190041