May 16, 2014
Updated by chittaranjandassgandhi Ranjan Gandhi <[protected]@gmail.com>
May 14 (2 days ago)
to anandv, rakeshs, rakeshsrivasta., ravisharma, vivekbudholia, bsseo, goresh.upadhyay, Anshuman, Customer
Vivek,
Just checking whether you read this EMail or not? Can i get the update on this?
On Tue, May 13, 2014 at 12:37 PM, Ranjan Gandhi <[protected]@gmail.com> wrote:
Vivek,
Just checking whether you read this EMail or not? Please let me know if you have any updates for me and Wanted to know if this is still Open or Closed?
On Mon, May 12, 2014 at 12:51 PM, Ranjan Gandhi <[protected]@gmail.com> wrote:
Hi Vivek,
I hope you must have read my earlier Email where i replied Kothari Hyundai people for putting entire blame on me and on contrary they offered me compensation. I am deeply hurt with that blame . Initially i was thinking to close this and if they would have offered me all those things without blaming me. I would have closed this. I have one more thing to ask you about below statement which Kothari Hyundai people mentioned in that Email. Can you explain me this, if it is true. And does it also indicate that Hyundai can deliver 2013 Model without informing their customer?
Also, we would like to highlight, that it is a Global Practice for all the manufacturers to effect dispatches on FIFO basis, which we have also followed and as the warranty starts only from the delivery date and stands for 2 years & unlimited kms norms, you need not worry about the manufacturing year of the model.
I replied to that E Mail and clear my stand. I waited for a week and did not hear back from them. Can you ask Kothari Hyundai people if they are really interested to close this. Please refer below in red, as my expectation along with the already offered compensation.
Amount
* Additional Cash Discount of Rs. 15, 000/-
(Already given Rs. 10, 000/- as per regular scheme) TOTAL: 25, 000/- - I don't know why this is included as a part of compensation.
* HGA PU Leather seat covers (Not Sports Kit) : 6, 850/- - On my first visit i have chosen 1 seat cover and i want that in this deal. Since it is already
with Kothari Hyundai. Now i dont want to select anyother type of seat cover
* 3D mats : 3, 900/-
* Body Cover : 1, 330/-
* 3rd and 4th year extended warranty : 11, 402/-
* Filming (Garware Classic) : 1, 950/-
Thanks
Chittaranjan
On Mon, May 5, 2014 at 9:23 PM, Ranjan Gandhi <[protected]@gmail.com> wrote:
I could not understand on what basis and facts you concluded that it was my mistake. I had never imagined that you will put back the entire blame on me and in nut shell you said I was the one who agreed to take 2013 model in the middle of 2014. And according to this email, I should have pointed out that “hey guys you are giving me 2013 model” in spite of verbal confirmation during booking that I’ll get 2014 model. Don’t you think that this was start where you have broken my trust? A trust of a customer.
As per email, since you have put the entire blame on me and it looks like Kothari Hyundai is not at all interested in giving anything to me. First part of email indicates it was my fault and second half talks about compensation. Don’t you think it is contradictory?
I came and informed your team in Kothari Hyundai after checking the make of the car after delivery and your entire team swung into action after that. You have claimed in your email that your staff has come to my resident @ 8.30 pm. Why they were their at my place @ 8.30 pm if they are not at fault?
If it was my mistake then why did it took that much time to conclude this?
Do you or any of your staff has informed me about the make of car which is 2013? You have delivered me car which is make of 2013 in the month of April. I never thought as per your email of FIFO and global practices that Hyundai is delivering the car make of 2013 in the month of April. I never thought the production delivery process in Hyundai has stooped so low.
You also mentioned that I am harassing you. Do you really think a single man like me can harass Kothari Hyundai? Once again you put this blame back on me here as well that I have harassed you. On the Contrary, I have been harassed and humiliated.
You also mentioned that I have changed my demands many times to harass you. However I would like to point out that I have never increased my expectations. And per initial discussion on compensation, I have been asked to choose a seat cover and luckily, the seat cover which I selected was of sports model. As it was out of stock, they gave me 3 other options, which I did not like it. The whole purpose of this is that I did not elevate my demands. This can be confirmed by your team.
On Mon, May 5, 2014 at 7:11 PM, Yogeshwar Patil <yogeshwar.[protected]@kotharihyundai.co.in> wrote:
Kind Attention: Mr.Chittaranjan Dass Gandhi
Dear Sir,
With respect to the abve mentioned subject, we would like to bring following facts to your kind notice:
* You had enquired with us in December 2013 for I20. But postponed your purchase for 2-3 months.
* Afterwards, you visited our showroom again on 13th March2014, and took all the details.
* On 15th March you took the test drive and booked the car with us by paying Rs. 20, 000/- with the regular scheme.
* We allotted the car to you. We completed the finance formalities and got the approval on 7th April.
* You confirmed the delivery of the car in the evening of 9th April.
* You specifically wanted to see the car physically and get the PDI done in front of you.
* We invited you and got the PDI done to your satisfaction, accordingly on 8th April 2014.
* You were happy and gave us green signal to send the papers for completion of registration formalities.
* We got the registration done and paid the Tax to RTO, Pune on 9th April in the morning, accordingly.
* While taking the delivery of the car on 9th in evening, you inquired about the manufacturing month and year of the car.
* As the sales consultant was not aware of the details, he said he will confirm and get back to you later on.
* The next day you came to the showroom at 2.30 pm and met our Sales Manager Mr. Anwar Patel and told him that we have cheated you by giving 2013 model when you had asked for 2014 model.
Sir, from above events it is clearly seen that, we got the car registered and delivered after showing the car physically to you, getting the PDI done to your satisfaction and taking the approval from you to proceed ahead for registration and delivery. You enquired about the specific make, only, at the time of delivery when the car was already registered, hence nothing could have been done. Hence there was no mistake/cheating from our end.
Still, as a goodwill gesture we offered you additional free accessories such as: 3D mats, Filming, Body Cover and P U Leather seat covers worth Rs. 14, 000/-, which was okayed by you. As HGA P U Leather seat covers were not available, we requested you to bear with us for 10 days, which you agreed.
On 10th day, our person visited your place to collect the car for fitment of accessories when you suddenly refused and asked for minimum 10% of the car cost as additional cash compensation and also said that, if we do not match your demand, you will write to Higher authorities at HMIL.
After the personal visit at your place on 28th April, late evening by our Sales Manager and Sales Consultant, we revised our offer with all above promised accessories in FOC + Additional cash discount of Rs. 15, 000/- and 3rd and 4th year extended warranty. This time you said you will think and get back to us on the latest offer. But next day you turned down the offer and put up a new demand as follows:
Amount
* Additional Cash Discount of Rs. 30, 000/-
(Already Rs. 10, 000/- given as per regular scheme) TOTAL: 40, 000/-
* 3M Filming for Front Windshield and 4 windows
(As per the code specified by the customer) : 26, 000/-
* HGA PU Leather seat covers Sports Kit : 8, 100/-
(customer is now insisting for Sports Kit)
* 3D Mats : 3, 900/-
* HGA Body Cover : 1, 330/-
* 3rd and 4th year extended warranty : 11, 402/-
TOTAL: 90, 732/-
This offer is not acceptable by us, as we have not done any cheating, but had all the transparency in the deal.
We can offer you following deal as final offer from our end.
Amount
* Additional Cash Discount of Rs. 15, 000/-
(Already given Rs. 10, 000/- as per regular scheme) TOTAL: 25, 000/-
* HGA PU Leather seat covers (Not Sports Kit) : 6, 850/-
* 3D mats : 3, 900/-
* Body Cover : 1, 330/-
* 3rd and 4th year extended warranty : 11, 402/-
* Filming (Garware Classic) : 1, 950/-
TOTAL: 50, 432/-
During the whole episode after delivery, we have observed that, in every interaction you are changing/increasing your demands and trying to harass us more and more, by threatening us to call higher HMIL authorities and trying to extract additional benefits from us by putting the mistake on us which we have never committed.
The only mistake in the whole transaction from our end was you car's rear number plate was fitted wrongly as MH 12 KJ 9808 instead of MH12 KT 9808, due to oversight, which was a very minor issue. And for this inconvenience, we are compensating you handsomely by offering you additional benefits worth Rs. 50, 432/-
Also, we would like to highlight, that it is a Global Practice for all the manufacturers to effect dispatches on FIFO basis, which we have also followed and as the warranty starts only from the delivery date and stands for 2 years & unlimited kms norms, you need not worry about the manufacturing year of the model.
Also, we want to confirm you, that we have not delivered you a faulty or defective car, hence looking forward to the better resolution of the issue and maintain healthy and happy relationship in future, we request you to accept our offer and resolve the issue.
With warm regards,
Ashish Kothari
Director
Kothari Hyundai
[protected][protected]
Kothari Cars Pvt Ltd, Pune, India
Vivek,
Can you follow up on this?
On Sat, May 3, 2014 at 2:13 PM, Ranjan Gandhi <[protected]@gmail.com> wrote:
Pankaj,
You called me on Wednesday 30th April and explained the two options from which I can choose. And you also advised to go for other way if you do not like these two options. To which I said, it would be nice if you can email me with these options. And you said that you are not authorized to send email and you will discuss with your seniors and update me accordingly. However I did not get any email and then I send you a SMS in evening about this email. I got a response from you that you will update me on 2nd May as May 1 is holiday. However on May 2 also I did not get an email and then again I send one more SMS and you replied that you will revert to me back asap. Once again, nothing happened.
Then today again I send one more SMS around 10:30 AM and so far I did not any response.
Looks like I am running around a circle and no way out of this worst situations.
On 10th April, I started this and it’s been close to a month and no solution came out. And to which you claimed that HYUNDAI is highly customer centric company. However so far I did not feel so rather I say it’s worst experience. I am following up you all for a conclusion and not getting any response.
I think, since I stopped sending emails and now you have taken me for granted. I am highly frustrated with all this. What all I am asking is to send me that email and you are expecting me to believe you that you will fulfill all your promised.
Once again I am forced you say that you people are not honoring your own words.
I am praying to get an email from you...
On Tue, Apr 29, 2014 at 4:04 PM, Ranjan Gandhi <[protected]@gmail.com> wrote:
I already mentioned about my expectation in earlier email. Now what is the agenda of Kothari Hyundai to meet me. We had enough discussion on compensation. If the purpose of this meeting is to discuss further then i don't think so there is any need. I am already frustrated.
As you were not ready with earlier settlement on Accessories yesterday, we have supported you additional options as well.
1st Option – Seat cover, Filming, 2 year extended warranty and mud flap covers.
2nd Option – 15000 cash return and 2 year extended warranty + Mud flap covers.
I want to clarify from yesterday discussion that you did not make any negotiation and on contrary you forced me to choose any of above. This is really unfair making a above statements .
Sir, region office hold responsibilities for their customers, it doesn’t mean that your concern will undergo endless circle of escalation. We are always available and responsible for fair conclusions in favor of our customers.
my presence along with Kothari team is to accept our mistake and to compensate with good options.
I reiterated what had happened yesterday. I am not making unnecessary noise so far the whole experience does not look customer centric.
I wanted to end this concern at a positive note, but now as you have re modified conditions of compensation to such a elevation, left us unsettled yesterday.
As i also mentioned in earlier email that i did not elevate my expectation rather i went down to avoid any further embarrassment in dealing with this compensation issue.
From last 4 to 5 days i am hearing that you want to close this case.However it is endless loop.
