Ibibo Group / Goibibo Complaints & Reviews

Hi
This is to bring to your notice that I had done my booking for the 31st of August 2019, at New Rainbow Business Hotel (Bangalore) by making a payment of Rs 857 as a complete booking amount.
However on the day of check in when we(Me and my wife) landed at the hotel, they denied the booking that we do not receive bookings from Goibibo, as Goibibo always falter in making payments.
I was at the reception of the hotel for 1 and a half hours trying to reach out to the Goibibo call centre team. The first executive(Pema) I spoke to, he told me to wait and he will get a resolution maximum in the next 45 minutes. When I did not receive a call back for an hour I called back by 7 pm. Mr Pema who again answered my call kept my call on hold for another 30 mins. Post that i got agitated and disconnected the call. Mind you all this time till 7.30 pm, we were at the reception of the hotel. Post that the hotel guys gave me a discount on their tariff and gave me a room at Rs 1, 700. All that 1 and a half hours the hotel reception kept telling me, that I was wasting my time coordinating with the Goibibo team as they will never call back. All this happened after a long journey of 8 hours, from the time of staring from home in Mumbai at 10 am to reaching at the hotel at 6 pm. In the interim there was another Gentleman who arrived at the hotel facing the same concern, of booking through Goibibo and having his booking rejected.
Next day Mr Sonu called me at 16.42 pm, where by he offered me a refund of Rs 857, and a non promotional goibibo voucher of Rs 500, which was not acceptable to me.
Today again Sonu called me and offered me the same offer which was not acceptable by me, however he has gone ahead and processed the request. I mentioned that I do not accept his refund offer of Rs 500 goibibo voucher, and I would want a complete refund of my entire amount of Rs 857 and Rs 1700, to which he out rightly rejected that he wont do that.
Now I need to understand that what is the goibibo management willing to do for
1. The mental harassment of making me wait for a period of 1 and a half hour at the reception of the hotel.
2. Making me repeatedly follow up.
3. Giving a resolution call after 22 hours of my making the first call.
4. Not having a senior resource reach out to me who can provide a resolution, in spite of having me stranded at the reception of a hotel, and not understanding the sensitivity of the concern.

Regards
Sunil Bhavnani
[protected]

Hi,

Domestic hotel booking booking id - htlbbbhvza, service request id[protected]

For booking date[protected]-2019 and booking amount paid for same, i have raised complain at[protected]:30 am first time via call to customer care and she said "you will receive a call within 45 min for complain as"booking not found at hotel" but when i was called after 50 min - second time in customer care (Care person name - amrit) behaves very badly and he was denied to solve my problem.
After 2 h 30 min, i have called again and this time harsh mishra care person said wait next 45 min.

60 min over still waiting response

Today, on 9th september 2019, i created an account against my mobile no. But there was already an account with email address [protected]@dummymobemail.com. I never created it and there is no option to change the email address. Now i am feared of hacking my personal information by the fraud account holder. Please do the needful at your earliest.
Yours sincerely,
Syed sarwar zaman

Sir,

I had booked a booking in oyo 44535 mona regency hotel, delhi regarding which my check in was denied as the reason was mentioned that hotel is not accepting online payments and goibibo does not paid hotel for its previous dues.

In night to a unknown city where we have not travelled before we had tried to contact your customer service providers and ask them to solve the issue however we had sit on the road from 8.00 p. M. To 11.30 p. M. But our query has not been resolved.
I had called your customer service centres but they were keep transferring my calls and put my call on hold and no reply was given to me.
We had already booked my train tickets for delhi to jaipur for 7th september but due to non availability of hotel room and no response was received by your company's customer care centre i had to book my bus tickets immediately for back to jaipur. And due to your company's fault i had to incurr the unnecessary expenses.

I had a call with vijendra of your team and he has initiated now my hotel refund but no action were taken regarding the losses beared by me due to your company's fault.

The total calls made by me to take hotel booking amount refund was around 20 - 25 calls and been there with a conversation time in totalling of 4 - 5 hours.

I was treated in a very bad manner and i had to bear huge losses due to your company's fault. I had decided if no proper action is taken within 24 hours i will file an fir against the company and sue a case and will be dealing with the company in court.
Also i am gonna take the help of national consumer helpline and take the issue to the court.
I will also take the help of social networking sites if i will not get any results.

These are the actions which i have decided to take if in case no satisfactory action were taken by your company.

I had all the recorded calls with your company and will be using them as the evidence if my query has not been resolved.
Also your company had closed my complaint and no permission has been taken from me before closing the complaint.

The expenses borne by me are:

Auto to nirman vihar metro - rs 20
Metro to rajiv chowk gurgaon - rs 140 (2 person)
Bus fare from rajiv chowk to jaipur - rs 1300 (2 person)

I was asked for wait 2 hours at 10.00 p. M. For solving the query i had wait till 11.30 p. M. On 6th september but no response or reply was given to me.
Also no reply was given to me after that and i had called again in your company on 7th september for the dues.
This is huge neglegience and considered as that your company deals with its cutomers in a very bad manner i was deep heartly affected after this and got very disturbed.
Your company is trying to adjust my dues by giving go cash amt rs 500 which cant be considered as compensation as now that amount is of no benefit for me.
I am attaching the screenshot of these expense bills and screenshot of the reply given by your company.

Kindly consider the mail and reply for it as soon as possible otherwise i had to take other measures tk get cleared my losses.
I want the amount of expenses incurred by me in my bank account or the details of best alternative which your company can offer.

Warm regards
Nikhil agrawal
(Highly disappointed customer)

I have been a user of goibibo from the past 3 years and have never faced any problem in booking hotels but on 7th sept i booked a hotel for 1 night with the hotel id htlfdhefjg. I paid the amount through my debit card but as soon as i arrived at the hotel they denied the booking citing the reasons to such as closed for maintainence. I immediately called goibibo help desk but they put my call on hold and then said that they will arrange for a solution within half n hour. Till now i haven't got any update on my booking. Kindly refund my money as this kind o[censored]nprofessional behaviour wasn't expected from such a big brand. It's a shame.

Hello ibibo.com,

I have opened mail account in ibibo.com ([protected]@ibibo.com) on 2011 to create facebook account.
Now i am not able to recover and login my facebook account as my password is incorrect and the recovery otp and password is being send on my ibibo mail id which is not available any more and can't be found.
Kindly help me to login my facebook account on priority basis as i don't want to loose...

Dear concern,

By mistake i have done wrong booking and wish to compensate the wrong flight booking fare with the rescheduled flight.

Eventfully, the company not accepting the reschedule and also deducting whole amount of wrong flight fare. I tried ample of time to the their customer care but no response found. Even tried to chat with their online service provider, which also could meet my issues.

Hence, need your interference.

Hi i am anmol singh. I have booked hotel in lucknow on 6 september 2019 i have make online payment when i reached hotel they refused to checin because of online payment they say they are not accepting online payment when i am call in goibibo they say that they will resolve my problem with in 45 min and and call me back and provide me arrangements in another hotel but they did not call me back and not providing any accomodation in another hotel and i have suffred lot because of this i have called many times in customer care but they did not solve my problem. They always saying our concern team work on it but they did not call me back and not provinding any refund and any accomodation. I want compensation against this beacuse i am surrfered in night from 8:30pm to 12 am kindly help me out. My booking id is - htl226uhjg. My phone no - [protected]

I was trying to online net banking through naukri premium service using ibibo web pvt ltd and total deducted 4980 rs.
I tried 2 times - 1 attempt on 3rd sept 2019 - deducted - 2490 rs (Ref id[protected]
2 attempt on 6th sept 2019 - deducted - 2490 rs (Ref id[protected]
I didn't get any sms or email but money was deducted from my account.
I raised the complaint with ibibo web pvt ltd but did not receive any feedback from them.
Please do the money refund.

I am dr. Vatsul sharma from chandigarh. I booked two rooms for 10th and 11th of august at oyo 10253 hotel winter line inn with booking id htld8wvq4e. When i reached the hotel in the evening, i looked at the hotel rooms. The condition of the rooms was pathetic, stinking rooms, broken furniture, washrooms used previously and not cleaned, bed linen with fresh food stains. I told the reception guy to upgrade rooms. He was polite and told me to contact goibibo to upgrade the rooms. I called up goibibo and spoke to their representative. She said i will be moved to other hotel as i was ready to pay the extra cost. She told me that a call would be arranged for me. I waited for an hour but dint get any call. I called up customer centre twice. The representatives were nice to me but i dint get a single call that was arranged for me. After waiting for two hours i moved to a nearby hotel. After checking in other hotel, i called up goibibo again. This time i was again told that a call has been arranged for me and my issue was not resolved. It has been almost a month, i have mailed goibibo countless times and called them. All their calls are recorded. I am asking for refund as the representative told me i would be shifted to other hotel. Goibibo people dont call back. They just close the ticket raised without asking you. I want my refund back.

Dear sir,
I had booked a hotel (Hotel bali resorts) through goibibo from 4th sep 2019 to 6th sep 2019. Goibibo booking id - htl3ej4k26, hotel booking id - [protected].
When i reached the hotel, they tild us there was no booking and that they have no association with goibibo.
I have already paid rs 3399 through goibibo towards this booking. Please request you to refund this amount to my account.
Also, it has caused me extreme hassle as i had to rebook another hotel for rs 6000 with all the luggage with me.
I request you to please address my concern and refund the above said amount

I made a booking in artus inn, marol, mumbai. The hotel denied me the entry saying the price i paid to goibibo is too less. The discount i received is too much. The customer care did not help. They were rude and i was made to wait outside for a very long time. I paid around 1170 rs online. The hotel says they accept a minimum price of 2000 rs. I travelled all night to reach the place and was extremely tired. Thanks goibibo for giving me the worst travel experience.
Booking id htl4dfp2w8

Respected sir
My mobile no is [protected]. I have paid rs 607/ through upi id[protected] to irctc train booking but my ticket is not confired as payment is not received to irctc... So please refund my rs 607 against upi id[protected] and plz cancel my id and refunfd amy amount
Please refund mu amount...

Refund...

My booking is not confirmed and goibibo just deducted huge amount of money from my account. Such a bloody nonsense!!! I should have opted to book directly in irctc rather than in goibibo. You frauds refund my money asap. Not expected this from goibibo earlier i had booked flights but never experienced such thing. You have just lost one customer and going forward i will make sure none of my closed ones book ticket s from your site.

Your go cash is totally fake. Booked flight ticket gau to del on 4 sep through ur app show 14253 total amount but diduct 764 go cash and amount paid 13489. Now i see actual rate of ticket in ur app 13383 after confirmed my tickets. But i want to know if ticket price 13383 then where is my gocash and why deduct my go cash. So your all offers are fake. You add all the amount o[censored]r offer with the ticket and then deduct through go cash of the customer.

Iam trying to contact the customer support for a week now, all in vain.. They have their 24*7 customer support service gia available but it seems that it only responds to the queries that are pre installed in its software. Iam asking something else & getting something else in its place.
I urgently need to have a word with the customer support of goibibo team.

I transferred money of RS 2040.15 from Airtel money wallet to myntra online shopping on 28th august.ibtalk from both side and Airtel staff said that money is transferred from my Airtel payment Bank, but myntra online shopping did not get the money. When i saw transaction history, i found that payment made to ibibo Pvt limited.i am providing a screen shot of transaction.please immediately look into this matter.and refund my money to my Airtel payment Bank.
Thanks and regards
Aman bajaj
[protected]

Harassment which i was faced in ajmer on your oyo hotel galaxy grand.

1) i have booked hotel with online payment made and your hotel was not aware of this.
2) i did have all the records available with me included booking i’d payment details and hotel description.
3) hotelier clearly told that has no booking of my name that is ramiz raza.

I had called immediately to the customer care and explained each n everything but she has no result and she disconnected my call and i again tried to the customer care his name is naveen kumar, he confirmed that hotelier has no option for online payment so he suggested that you need to cancelled the booking and get a fresh booking through cash only and that point of time i didn’t cancelled my booking due to no refundable case and i moved out from the location to get a another hotel through manual basis.

So basically it was very bad experience for me specially for hotel booking through goibibo.

No help from customer care neither hoteliers. I thinks this is my last experience with goibibo at point time i was like helpless if you were in new location and suppose you don’t have cash what you do at point of time. This is very pathetic service from your team need to eslate this issue with your higher management.

I have booked hotel for 2 nights in jalandhar yesterday. More than 12 hours passed but the query is not resolved yet. From last night i am calling on goibibo's help line no. Every time they say
That i will get the call from goibibo team in 30 mins or 45 mins. I have not got any call so far. Now its high time and i want my money back. I want confirmation of refund on immediate basis. Kindly look into this matter and resolve quickly.
Booking id - htlqfz4926
My request no[protected]

Dear sir, i have booked hotel through your app. The hotel is oyo 1001 hotel blue ocen at mumbai. Further i have provided the my gst details and asked the hotel gst invoice, but hotel denied to give gst bill quoting, amount is paid to goibibo hence bill will be provided by ibibo only. So i need gst bill with my company gst urgently. Further, i have booked hotel by using with full details of my company gst number, but deliberately you have not considered gst number, however other than gst no all other information like name of company, address, phone number, email address are coming. I have raised a complaint on 22.08.2019 with complaint ref no.29290395 but goibibo, oyo and
The hotel not responding my request.
Booking id: htlr6deyge
Payment id: gohtldandr6deyge
Company gst no:27aaccs4699e1z1

I have booked hotel, with breakfast and dinner but same is not provided by hotel. As per your, terms and conditions, i am eligible for 100 % money back. Please initiate 100% refund process.

Hence, i urgently require gst invoice with my company gst number. Please resend me the bill by incorporating my company gst number.