Ibibo Group / Goibibo Complaints & Reviews

I have booked the oyo hotel from goibibo. Payment went through and bookedid is generated. Hotel people denied checking they havent received the booking and asked to call oyo. Oyo people asked for pnr number which i havent received from goibibo. Tried reaching customer care support, but the ivr disconnects on selection of hotel asking to use bot and the bot doesn't respond to my query. It is so frustrating that i cannot even reach out to a real person to resolve the query on time. Since my amount has been deducted and the hotel people didnt receive the booking and i wasnt able to reach goibibo as they made it so difficult to reach out to them in case of an urgent issue, i want the booking amount to be refunded. Could someone solve this issue and get back. Hoping response from goibibo atleast here. Worst experience with goibibo this time.

Hi,

Please note that i’ve been consistently following up with goibibo team for refund of my cancelled jet flight from hong kong go mumbai on 30th march 2019. Yet the refund isn’t processed and the team isn’t giving me concrete reply.

What i got to know from employees of jet airways that all the refunds for the cancelled flights are been processed by them but goibibo is claiming they haven’t received the refund which is a clear lie.

Kindly advise me how to file complaint in consumer court regarding this matter.

Best,
Jasmine keshwani

We are totally dissatisfied with the hotel treehouse silken and goibibo because of the way this request is closed without our consent. You have taken our money, cancelled our booking without our consent, did not allow us to check in the hotel and also taken the money and cancelled our booking,
Moreover both of you are telling that goibibo has taken the money and goibibo is telling hotel has taken the money. Which is not professional for big companies and hotels like you who have a big brand.
And we started chennai to goa by car and travelling started at sep 28th and you sent me an otp on 2 october we never used the otp to cancel the booking.
Apart from putting us on calls daily stating that you will consider the request and help us with refund, but you put us on call daily just beating around the bush, cheating us on the money and putting us in such a embarrassed situation and also closing the request without our consent and closed issue stating it is resolved
We have not closed the booking with the otp. But goibibo has closed it without our consent by fraudulent login and cancelled the booking without our permission. we would like to bring this to the notice of high level managers who can take action on this.
You can reach us in [protected]

Kindly help regarding the issue.

1. Room issue :
The room doesn't have a separate key card, every time we need to enter into the room we have to call the reception and ask their bellboy to open our room with their master keycard.
Check the photos below, 219 is written with a marker and that key is used just to switch on the lights.
2. Bathroom issue:
In one of the pics see, there is no ventilation, it's covered with brown tape.
Other room's jet spray/hand spray pipe is broken no response from the hotel.

Even when i have submitted for the moneyback guarantee, the ibibo team is not responding.

Pnr-wqrs9v trip starts frm bbi on 00:15 13oct 19 to dmk 4:30 on 13oct 19 flight airasia fd-113. While resend the tickets today we got diff info. Our trip has been change to connectng flights via kualalumpur, that to starts with 13oct 2019 23:53 and reaching bangkok 14 oct 19, without informing by mail or msg. Kindly give us the exact status of our trip. And flight. We have booked hotels for 13th oct in bangkok.. It will total waste if we dont reach by 13th of oct..

I have booked bus from hamirpur (H. P.) to chandigarh but there is no route specified that bus pass from which route via...
If we check same booking in hrtc website then there is proper route showing. Goibibo is very cheap site, please dont install the app. And never book any bus, flight, hotel or train from goibibo.
I have very bad experience.
0/5 rating
Customer care never help,,, even never picked call

I had done a hotel booking for my family for international hotel stay (Booking no htl4ta98d3). I mailed the hotel to reconfirm booking and found that there is no booking. Waiting for the refund since many days.
Please help me in getting the refund. I am cheated and this organization is a fraud. This not only caused financial trouble but also mental agony. They should penalize for this.

I got the following response from the hotel and from goibibo

From: reservations the pelham
Date: fri, 4 oct, 2019, 6:28 pm
Subject: re: to confirm booking with the hotel
To: meenakshi gupta

Dear meenakshi,

Thank you very much for sending the booking however, we are unable to locate your booking. As per yet your reservation is not in our system and it’s not confirmed.

Please kindly contact goibibo.com to get in touch with us; they might use other providers to make the reservation which has not been sent yet. As we are unable to check these details, goibibo.com seems to be the only one to have more information.

Please also be informed that the room category the you have booked, is not featured in our hotel (We do not have rooms with 2 double beds.
We would be happy to send you a quotation for a direct booking: we can offer a room with a double bed + rollaway bed or a room with 2 twin single beds + 1 rollaway bed.

We look forward to hearing from you.

Kind regards,

Alessia

Dear ms. Gupta,

Greetings from goibibo!!!.

This mail is in regards to your query against booking id: htl4ta98d3.

Would like to inform you that we are working on your concern as soon as possible we will revert you surely.

Inconvenience caused is deeply regretted.

For any further queries feel free to write back to us on 24*7 go care.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Regards,
Ambika prasad dubey
Team go care.

I booked madhumanisha mountain cottage in coonoor on 6th oct, 19 booking id htlbj689 and paid 2128 rupees, after reaching cottage management said that we are not receiving any booking from online like goibibo maybe fraud happened with you please contact goibibo customer care, immediately i called goibibo customer care but they are not reachable, i raised request in goibibo aap, after 2 hours i got call from goibibo and they said sorry for inconvenience we will refund your amount,, still now i didn't received my money.

Sir
we have booked 02 rooms in Aditya velvet heritage, Jodhpur. We are sitting outside the hotel now with 1.5years baby. The hotels are saying that they will not give us room as goibibo are not paying them from past 6months.
We are getting harrased by goibibo. Our booking ID no is [protected].
We called customer care number many times but they are not responding.
Dont know where to go now with my little baby.

I booked a return trip tuarh9h84 from brussels to chennai dates 19-dec-2019 (Bru-maa) and 18-jan-2020 (Maa-bru). But i received lot of flight changes and every time i need to call the support and again there is another flight schedule change. It may be due to the airlines but the staff does not able to consider my concern like my delhi - istanbul has rescheduled which reduced my layover in istanbul from 2h 10min to 1h 25min which is too risky for me to catch a connecting flight in an airport like istanbul as it takes minimum of 15 min to come out of flight itself and then security all these things. Even two hours is difficult some times. But the support team does not consider the thing and they convince me that i can make it in 80min. I booked in another sites like makemytrip and yatra but never faced this kind of issue and never called them like goibibo. Here i am calling almost every week and it is creating a lot of tension to me. I am ready to travel on next day or two days later but not with this kind of high chances to miss the flight. I am suggesting you to improve the customer service and also try to avoid to create tension to the customer. With this situation i never suggest anyone to go with goibibo.

I raised this on 5-oct-2019 and i never get any update on this till now.
So i called the customer support few min back but that guy has not provided any information and even when i asked to redirect the call to next level he did not do that and not even provided the grievance contact details.

He himself without any knowledge saying that i can catch the flight but not answered the question what if i miss the flight.

From some of my friends i understand that it is not sufficient time as istanbul new airport is big one and i could not make it.

My main concern is that the support representatives are not updating any feedback not ready provide the information over call and they are providing statements like if you wish you can re-schedule with penalty charges.
He was telling that "you are not only the one travelling", like he tried to tease me.

I am suggesting you to improve the customer service which is very important in this competitive world.

I am not at all happy with the service from goibibo and i never ever book again and never suggest goibibo to anyone.

My mo no [protected] and [protected]
Totay i am book flights from mumbai to allahabad at 11/oct/2019 pnr 6e-5987 ashok kumar singh with your app and cancel the booking due to wrong date i paid 4550 but the refund amount is to less then booking amount.
It was the first time to make mista so please refund my amount as more as possible other i am very sad to tell you uninstall my goibebo app my admin mail i’d is sanjay. [protected]@aasrafincorp.com
Thanks
Sanjay shahi

I had booked return bus ticket from ooty to bangalore for the date 8/10/2019 10am through goibibo app, the travelling agency is kukushree travels. But my bus cancelled by the agency at night 9:30 pm on 07/10/2019. This last minute cancellation of bus and no alternate arrangements made by goibibo left me in troublesome situation. This has caused me a mental harrassment as well as i had to pay huge amount to travel by booking on urgent basis

Hello
I've booked a prepaid booking in hotel aab residency ooty. After a long process of reaching difficulties the manager said that they are not accepting any booking from goibibo.
Now i have to book another property and at late time i have to book another property with much higher amount
I want the difference amount for the inconveniences caused by you.
This way is highly unprofessional and unacceptable.

The company has not refunded my cancelation amount whicb i have cancelled my booking for guntur to amaravati tour. When i have repeatedly asking the goibibo messenger its showing the refund is under processing and its damn showing like that since two months. I need my money back as i was in starvation of money. I just need my money back as soon as possible orelse i will be forced to get lost of prestige case honest case through court

I have already paid the full amount of booking still while checking in the hotel adked me for the discount availed by goibibo.. The customer support of goibibo is not working to help me resolve the issue. There is noway to contact a customer care executive feom the company to help me with the situation. The hotel guy is harassing me for the discounted amount that goibibo has offered.

I have a booking for oyo flagship 41002 hotel vijay palace. They denied my check in as it was from goibibo. I have been calling the goibibo customer for so long but their hotline for hotels are not working. I am being forced to sit on road with all my baggage.
The payment has already bone done. Upon reaching the hotel i was denied checkin that they have blocked goibibo reservation yet they are showing up on goibibo website and application. Several attempts has been made to contact goibibo via phone as well as online yet no response was received.

Myself ashwani mankotia. I had done a bus booking with goibibo and done all payment online the expected time of arrival of the bus is 23:15 hrs i wait till 23:45 hrs. Between that time i call to bus operator but they didn't pick up my call. And there is no gps in bus and on app. It shows there is gps facility in bus.

I call at there care center and ask for refund after tell them my whole problem.

From last 13 hrs. I am asking about my refund which they are not releasing.

And also please highlight that why they are mentioned things which are actually not there inside the bus.
They are cheating with coustmers

I booked a hotel in kolkata named hotel lee international for 06/10/19 to 07/10/19 and my payment was done with money being deducted from my my bank account ; but booking is failed. So please refund my money or book it immediately. I expect a very good response from goibibo and this service. Please resolve it immediately. I want my money back soon as i would need to book the hotel again.

I had booked a room in OYO 44071 Stay N Tour from 29-0--19 to 01-10-19 with GOIBIBO booking ID HTLMMYQDQQ. However, I was denied check in when I reached the hotel. I tried contacting OYO for help but I didn't receive any help, instead they connected me to GOIBIBO representative who asked me to lodge a complaint with customer service for refund and that if she receives any complaint she will consider it. However, when i tried speaking to GOIBIBO customer representative the system generated message kept saying that due to heavy volume we cannot connect to our representative. However, till now I have received no information about my refund status.

I want to access my ibibo mail box for otp from fb. I can’t recover my fb account as i have provided my email address of ibibo mail. Fb is sending otp to my mail adress of [protected]@ibibo.com. And i can’t access it any more and can’t able to open my fb account. Even on google it shows on searching for ibibo mails it shows for goibibo only.