Ibibo Group / Goibibo Complaints & Reviews

Hi Team,

I m writing to you regarding the Indigo flight booking made under PNR GKMWVN. The booking was made for IXE to TIR on 21st Sept and also return journey of TIR to IXE on 23rd Sept.
Due to some reasons, Indigo rescheduled my onward journey (IXE - TIR) on 21st Sept to another timeline not suitable for me. Hence they provided a free cancellation option for the same.
i cancelled the flights on 21st Sept...

I have booked hotel (Id: htl3cw6gff) for my son on august 5th 2019 to stay in maplewood guest house deluxe in new delhi. When he reached the hotel on the date of stay (21st august), they say they will not entertain bookings made through goibibo. When we tried to reach goibibo customer care, there was no response.

Since then we called several times to the support and we are not getting any positive response. We need to get the...

Hi,
I tried to book a flight from Hyderabad to Pune and chose net banking to make the payment. The payment was done but found some error On Goibibo page and the booking couldn’t be completed. The IVR has options related only to bookings and there’s no email id on the app whereas the chat service is useless.
Reference ID: GOFLDIOS5ec[protected]...

Booking id sea[protected] my ticket is refundable and goibibo said ticket is non refundable after that i have spoken with the airline directly (Having with representative (Aasma) conferenced in the same call and she heard the airline people saying that the ticket is refundable), post which she said that she will escalate the matter to her seniors i spoke with your floor manager (Manish) and had him hear the call recording of the above mentioned...

I've been using goibibo since many years, but now i realize they are fooling customers an eating our hard earned money. I had cancelled one ticket which i booked through goibibo and during cancellation goibibo clearly given the breakup of refund and after few days when i follow-up on refund, they are claiming the ticket is not cancelled. True case of customer cheating and unprofessional service...

I had booked ticket from kolkata to bali on 18/08/2019 at around 10:00am. All the payment was done which was reflecting on the goibibo application at the time of booking. However, the booking was not confirmed, and message came from goibibo that the booking shall be confirmed in some time and to bear with them.
However the booking was not confirmed till 6:00pm, so i enquired customer care, in response they said that the complaint has...

I've found my money had been deducted from my account on july and august. I've not done any transaction with ibibo. Just confused why is this happening. Kindly take my concern and rectify as soon as possible.
Transaction amount — ₹653.00, transaction id-s9386103, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 06 jul 2019

Transaction amount — ₹589.00, transaction id-s26056415,...

I am unable to cancel my booking from guwahati to new delhi via imphal for 18-08-19 with pnr hg9gw in name of mr. Balwan singh and mrs. Suman. The web reference no. Is tua4mj53l.
Ai 890 with ticket no:
Mrs suman[protected]Ticket no.)
Mr balwan singh[protected]Ticket no.)

I am unable to do it through my app, or web page, i took help from customer care also but it didn't solved my problem
Plz...

My booking id is htl46yx58h. The holiday inn express jakarta hotel say that they have not received the payment/ booking amount till now by goibibo. I have already paid the amount online through goibibo app on 14th of august. This is really disappointing. I have given my card on security basis. This is completely unprofessional. Today is 15 august. My check in has been done on 14 and check out is on 17 but goibibo has not done the transfer...

I booked an hotel by booking id - htlu4tdukv and due to some reason i cancelled it and they showed that the amount has been refunded and they gave me an bank refrence number which is[protected] but its already been 7days and the money isn't reflected in my account. I am continuously asking for the reason of refund but i am unable to get a satisfactory reply from their end....

I booked a hotel dated 12/08/19 in ludhiana. Hotel name was hotel parth. But i could not check in due to some reasons. Hotel representative told that goibibo will refund your payment. But there is no response from goibibo side. If i paid for hotel stay and not stayed then why i shold pay money for that.
Kindly refund my payment.

Booking details
Rajesh kumar
Hotel name hotel parth
City ludhianabr...

Flight was booked from new delhi to halifax. The goibibo app showed 2 check in baggages while booking and on the ticket it shows only one.
Customer has been trapped and cheated by showing false information before booking and changing details after booking. The ticket costed around 1 lakh indian rupees and now they area asking me to pay extra amount for the 2nd bag.

Even their customer care executive confirmed on chat...

Hi
I am trying to cancel my hotel booking in goa because of stuck in between the station from last 20 hrs because of landslide, so that why i am trying to cancel the booking via phone and app but it's unable and customer executive are picking my call also.

Please take action against this complain.

Details :
Dear *swaraj* 🙏🙏🙏,

Your hotel booking at 🏨 *kay's riverview...

On 5th August 2019 I made a payment on
https://www.airtel.in/postpaid-bill-pay
How ever the amount went to GoIbibo group private limited, without any hint.
Later i found the amount didnt get credited to my Airtel account.

But the transaction details appears in my bank account statement.

later I found two smss which says

at 5.45 pm RS 697.5 transfered from X5402 to IBIBO Groupbr...

Dear all,

Worst experience of my life with go ibibo,

We were group of 13 person was travelling to udaipur and booked 5 rooms for 13 peoples with advance payments as well early check in confirmations at hotel yois udaipur,
When we reach at hotel, hotelier denied to give check in to all as they were not having single rooms to give us, and they have told us that this was the system error and taken booking...

We booked oyo hotel, but after searching for the hotel for one hour came to know that hotel had been sold out and no more exist now. We were with kids and women at the midnight. We had to book new rooms at that time with cash payments.
Even after talking to area manager oyo, haridwar, no refund done till now. We suffered too much mental harassment and financial loss. I would suggest all to never go for oyo rooms/hotels....

I have booked a round trip air ticket from kolkata to pune but it was failed and my money was spent from my account. Ibibo says it failed but bank says that ibibo still open the status of booking in progress. Your gia assistant was failed to understand my issue. Please help me, either confirm my booking or close the open window. Also i am not be able to re book my tickets as all the money spent from my account. I hope you will help me.in...

Hello,
We booked a room in oyo 19907 using goibibo app and at hotel our check-in was denied stating unmarried couples are not allowed but in goibibo app it was clearly mentioned that unmarried couples are allowed. My check-in was on 10 aug and check out on 13 aug, after contacting goibibo regarding this issue at around 4:30 pm and they agreed their mistake and told they will provide a solution within 30mins still not resolved. Late...

Dear sir,
Kindly inform you yesterday i booked a hotel in jodhpur (Raj) & hotel denied by hotelier, i contact with goibibo team, the didn't give me satisfied response for 1 hour, also give money back without my allowance without any compensation.

Very disappointed to see this type of behavior in biggest company like goibibo.

Kindly request to ceo of goibibo take nessacery action, if it can't b done...

I booked hotel from goibibo, but i'm facing some serious issue health in this hotel so i tried to connect with goibibo
They hold my call for at least one hour and i almost talk with 5-6 executive and eveyone promised me to call back in 5 mint but it almost 20 hours but not a single call came. I also file complaint on their website and side them email
This is my complaint nob 29161404
This image will how many call i...