Ibibo Group / Goibibo Complaints & Reviews

I booked a hotel at udaipur through goibibo for 20th to 23rd august 2019 at udaipur. When we reached the hotel the hotel owner refused to allow us to check in unless we pay rs 1500 per day, almost twice the amount we paid in goibibo. They shifted us to another hotel which was really unsatisfactory and the service was awful, but we had to stay there for a day as it was not possible to find another hotel immediately. I have been talking to goibibo customer care since then repeating the same thing over and over and they sent me an email stating that they have initiated the refund and it will be reflected in my account in 5-15 working days. It's been almost a month and i didn't get any refund yet.

Yeh meri booking id: htlngls4uc
Iski payment maine online ki thi, jab mera friend hotel pauncha to waha par use bol diya gya ur booking is not confirm because ur payment is not recieved. Maine goibibo ko phone kiya bola aise karke problem a rahi hai, kisi ne kuch bhi response nahi diya, fir maine apne friend ki booking kahi aur hotel main kar di, kitni galat baat hai, main aapka loyal customer hu, aap apne customer se aisa harash karte ho, main aage si koi bhi booking nahi karunga so plzz refund my money as soon as

Yesterday i have done one international fligh booking from ahmedabad to amman for my family. You deduct 126765 inr that is ok.
My bank name is indian overseas bank.
Rightnow i am in jordan.
Problem is that you deduct 14639 inr from my bank. This is the problem.
I have done only one booking for my flights. I checked my account statement. It shows that you deduct my money from my account. I can also give you the account statement

Goibibo booked a flight which was confirmed from their end but not with the airline. After almost more than 10 interactions with their chat support someone from their voice support helped me out and promised an escalation call from a manager. I did get a call however due to unsatisfactory resolution i was promised a call back in 72 hours... Its been over a week and no one has called me back. I am so stressed in deaing with goibibo.. Horrible service!!!

I had booked a hotel in Prayagraj (Allahabad) for 3rd Sept, booking id : HTLUPKJYZL. Already paid the amount mentioned in goibibo. When we reached hotel they told that goibibo is showing wrong price and asked us to pay Rs. 250 more. We tried contacting goibibo customer care but there was no way to contact any personal. Tried may times. Ultimately had to give extra money and then stay.

I need the extra paid amount back into my bank account.

This is pathetic customer service. Will definitely never book from goibibo again and will never advise any one to.

Thankyou for providing me your worst service.. I am highly thankfull to you for cheating me and others.
You people don't believe in refund.
And then worst customer care support.
I am going to raise your this propaganda on social media and also to consumer court.

I cancelled one ticket in my previous flight and no refund yet. Then very poor customer care support.

I have cancelled my fight booking directly with the airlines. They have processed the full refund in goibibo account. However i have not received the refund from goibibo.
I have tried to reach out to goibibo multiple times but could not reach to their customer care executive. We have filed complaint with goibibo email support as well but did not receive any response even after 72 hrs.
Complaint id:29494224
Goibibo booking id: n6eybntxr

We have tried multiple contact numbers provided on goibibo website but did not get any satisfactory response from ivr.

I booked 1 hotel ambar (Oyo 29169) in mumbai today as an emergency as my parents had to be there for someone' s cremation. While bookin through the app i applied airport area as search filter on goibibo mobile app but after booking i found that location is 56 kms away in reality.
The booking amount of rs 599/- is non refundable and now my money is stuck.
I want refund of this amount.

Sir/ madam

A confirmed booking was denied at hotel booked through go ibibo. Voucher attached
On complaining goibibo about this they assured to resolve the issue in 1 hour
We were assured of a call back in an hour and an alternate arrangement if required.

We were stranded for 5 hours. From 8pm 13/9/2019 to 1am 14/9/2019. No solution was provided throughout the nght of 13/9/2019

Goibibo resolved the issue after 14 hours at 10 am on 14/9/2019 by a refund
We do not consider it resolved

We have suffered great inconvenience due to the irresponsible act by goibibo

We were not told by goibibo whether to leave the hotel and find a new booking somewhere else.

Very very poor and negligent service by goibibo.

A refund is not the solution to this.
Kindly do the needful
Thanks
Rakesh nagpal
[protected]
Rakeshnagpal. [protected]@gmail.com

Sir i've booked a hotel room for 5240 rupees with payment id/reference number :[protected] against booking id : htlq4ern76 / htl6vn6hm3
/ htlaxy5kh8 on 12/09/2019 at 16:02:45, it is showing that payment collected and my money from bank is debited to [protected]@hdfcbank (Ibibo group private limited) so please book my hotel or refund my money.

Thank you

Hello consumer forum team,
I have booked flight in month of april from banglore to pune for 11th may from goibibo through jet airways however jet airways shutted down but still goibibo is refunding my money Rs. 2600
I have emailed goibibo several times however they don’t bother to refund my money.
I am feeling helpless and cheated.
I have attached booking details.
I am repeatedly writing to consumer forum too however you guys are not solving my problem
Request you to solve my problem or else I will be forced to take next step
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡...⇄

Dear sir/madam
Myself narendra bhale. I have booked hotel sterling munnar through goibibo for 10th september 2019 i. E. Two double occupancy. When we reached to munnar at 8.45 p. M. I. E. City area and called representative of hotel sterling munnar about the location and how much time is required to reach the hotel, then the representative mentioned that, the road till our hotel got closed, if we want to reach the hotel then we need to opt another road having distance 60 km and for which again 3-4- hrs journey and that to with risk i. E. Travelling through mist (Fog), hence we have not stayed in said hotel as there was no advance intimation from hotel representative about the road closer.

It was really worst experience for us, hence we have decided not recommend booking through goibibo as well as refund my entire money which i have paid in advance i. E. Rs.6295/- at the earliest.

When we have not staid in said hotel it is your moral responsibility to refund said amount.

I have two tickets from kathmandu to delhi on 22 nd april in jet airways. But jet airways cancel its flight and one mail comes to me for 100 % refund.
Still now no any refund comes to me. Pnr-wmeutz.
When i got my refund???
Can anybody say, when the jet airways refund its air ticket amount? Any update regarding the refund?
Goibibo not reply any mail.

I have booked a train ticket thru goibibo id #trndffq03orxqq (Pnr [protected]) travelling on 11th seot 2019, but due to change in my travel plan i have to cancel this booking and need my refund... For the cancellation i am trying the "cancel booking" option sine today morning but the an error message appear in response... It is more than 8-10 hrs by now and same message is appearing even after dozens try, it is unacceptable to bear rs1k loss for a reason attributiable to goibibo... Pl do needful to cancel and refund my amount on urgent basis since ony few hrs are left before train departure.

Badly disappointed by this kind of mischievous and in efficient service service..

Gajendra pareek
M-[protected]
[protected]@gmail.com

Booking id:htl83a8ejf booked on: 09/09/19oyo 2132 aditya residency (Classic (2x) with breakfast and dinner) the booking was done on 9th and on calling the receptionist named harish he told me that they do not accept online payments and hence they will not let me stay. The payment was for breakfast dinner and the night's stay, all of which i did not receive. I want a full refund. This is a huge inconvenience and from online review i have come to understand that this is a recurring problem. Get it resolved whenever you want but you have a lost a customer and i will not be recommending your service to anyone. I want my money back and i want action taken regarding this. Even after multiple attempts to contact your customer support as well as chat support as well as email support i found that it is nearly impossible to contact anyone from your side. This is probably because nobody from your fraudulent company wants to take any responsibility or be accountable for such kind o[censored]nacceptably bad services. My phone number is [protected]. My name is abhishek david dsouza. Give me a full refund. I want this resolved at the earliest as i have little patience for such kind o[censored]nforgivable unaccountability and inconveniences.

Hi
This is to bring to your notice that I had done my booking for the 31st of August 2019, at New Rainbow Business Hotel (Bangalore) by making a payment of Rs 857 as a complete booking amount.
However on the day of check in when we(Me and my wife) landed at the hotel, they denied the booking that we do not receive bookings from Goibibo, as Goibibo always falter in making payments.
I was at the reception of the hotel for 1 and a half hours trying to reach out to the Goibibo call centre team. The first executive(Pema) I spoke to, he told me to wait and he will get a resolution maximum in the next 45 minutes. When I did not receive a call back for an hour I called back by 7 pm. Mr Pema who again answered my call kept my call on hold for another 30 mins. Post that i got agitated and disconnected the call. Mind you all this time till 7.30 pm, we were at the reception of the hotel. Post that the hotel guys gave me a discount on their tariff and gave me a room at Rs 1, 700. All that 1 and a half hours the hotel reception kept telling me, that I was wasting my time coordinating with the Goibibo team as they will never call back. All this happened after a long journey of 8 hours, from the time of staring from home in Mumbai at 10 am to reaching at the hotel at 6 pm. In the interim there was another Gentleman who arrived at the hotel facing the same concern, of booking through Goibibo and having his booking rejected.
Next day Mr Sonu called me at 16.42 pm, where by he offered me a refund of Rs 857, and a non promotional goibibo voucher of Rs 500, which was not acceptable to me.
Today again Sonu called me and offered me the same offer which was not acceptable by me, however he has gone ahead and processed the request. I mentioned that I do not accept his refund offer of Rs 500 goibibo voucher, and I would want a complete refund of my entire amount of Rs 857 and Rs 1700, to which he out rightly rejected that he wont do that.
Now I need to understand that what is the goibibo management willing to do for
1. The mental harassment of making me wait for a period of 1 and a half hour at the reception of the hotel.
2. Making me repeatedly follow up.
3. Giving a resolution call after 22 hours of my making the first call.
4. Not having a senior resource reach out to me who can provide a resolution, in spite of having me stranded at the reception of a hotel, and not understanding the sensitivity of the concern.

Regards
Sunil Bhavnani
[protected]

Hi,

Domestic hotel booking booking id - htlbbbhvza, service request id[protected]

For booking date[protected]-2019 and booking amount paid for same, i have raised complain at[protected]:30 am first time via call to customer care and she said "you will receive a call within 45 min for complain as"booking not found at hotel" but when i was called after 50 min - second time in customer care (Care person name - amrit) behaves very badly and he was denied to solve my problem.
After 2 h 30 min, i have called again and this time harsh mishra care person said wait next 45 min.

60 min over still waiting response

Today, on 9th september 2019, i created an account against my mobile no. But there was already an account with email address [protected]@dummymobemail.com. I never created it and there is no option to change the email address. Now i am feared of hacking my personal information by the fraud account holder. Please do the needful at your earliest.
Yours sincerely,
Syed sarwar zaman

Sir,

I had booked a booking in oyo 44535 mona regency hotel, delhi regarding which my check in was denied as the reason was mentioned that hotel is not accepting online payments and goibibo does not paid hotel for its previous dues.

In night to a unknown city where we have not travelled before we had tried to contact your customer service providers and ask them to solve the issue however we had sit on the road from 8.00 p. M. To 11.30 p. M. But our query has not been resolved.
I had called your customer service centres but they were keep transferring my calls and put my call on hold and no reply was given to me.
We had already booked my train tickets for delhi to jaipur for 7th september but due to non availability of hotel room and no response was received by your company's customer care centre i had to book my bus tickets immediately for back to jaipur. And due to your company's fault i had to incurr the unnecessary expenses.

I had a call with vijendra of your team and he has initiated now my hotel refund but no action were taken regarding the losses beared by me due to your company's fault.

The total calls made by me to take hotel booking amount refund was around 20 - 25 calls and been there with a conversation time in totalling of 4 - 5 hours.

I was treated in a very bad manner and i had to bear huge losses due to your company's fault. I had decided if no proper action is taken within 24 hours i will file an fir against the company and sue a case and will be dealing with the company in court.
Also i am gonna take the help of national consumer helpline and take the issue to the court.
I will also take the help of social networking sites if i will not get any results.

These are the actions which i have decided to take if in case no satisfactory action were taken by your company.

I had all the recorded calls with your company and will be using them as the evidence if my query has not been resolved.
Also your company had closed my complaint and no permission has been taken from me before closing the complaint.

The expenses borne by me are:

Auto to nirman vihar metro - rs 20
Metro to rajiv chowk gurgaon - rs 140 (2 person)
Bus fare from rajiv chowk to jaipur - rs 1300 (2 person)

I was asked for wait 2 hours at 10.00 p. M. For solving the query i had wait till 11.30 p. M. On 6th september but no response or reply was given to me.
Also no reply was given to me after that and i had called again in your company on 7th september for the dues.
This is huge neglegience and considered as that your company deals with its cutomers in a very bad manner i was deep heartly affected after this and got very disturbed.
Your company is trying to adjust my dues by giving go cash amt rs 500 which cant be considered as compensation as now that amount is of no benefit for me.
I am attaching the screenshot of these expense bills and screenshot of the reply given by your company.

Kindly consider the mail and reply for it as soon as possible otherwise i had to take other measures tk get cleared my losses.
I want the amount of expenses incurred by me in my bank account or the details of best alternative which your company can offer.

Warm regards
Nikhil agrawal
(Highly disappointed customer)

I have been a user of goibibo from the past 3 years and have never faced any problem in booking hotels but on 7th sept i booked a hotel for 1 night with the hotel id htlfdhefjg. I paid the amount through my debit card but as soon as i arrived at the hotel they denied the booking citing the reasons to such as closed for maintainence. I immediately called goibibo help desk but they put my call on hold and then said that they will arrange for a solution within half n hour. Till now i haven't got any update on my booking. Kindly refund my money as this kind o[censored]nprofessional behaviour wasn't expected from such a big brand. It's a shame.