Ibibo Group / Goibibo Complaints & Reviews

Booking id sea[protected] my ticket is refundable and goibibo said ticket is non refundable after that i have spoken with the airline directly (Having with representative (Aasma) conferenced in the same call and she heard the airline people saying that the ticket is refundable), post which she said that she will escalate the matter to her seniors i spoke with your floor manager (Manish) and had him hear the call recording of the above mentioned call and he said that he will get back to me within an hour and it's been more than 12 hours no one has bothered to respond. And i am calling since 19/08/19 17:00 more than 40 times every time goibibo representative saying we wait for reply from airline i don't know what's going on please help me resolve this

I've been using goibibo since many years, but now i realize they are fooling customers an eating our hard earned money. I had cancelled one ticket which i booked through goibibo and during cancellation goibibo clearly given the breakup of refund and after few days when i follow-up on refund, they are claiming the ticket is not cancelled. True case of customer cheating and unprofessional service

I had booked ticket from kolkata to bali on 18/08/2019 at around 10:00am. All the payment was done which was reflecting on the goibibo application at the time of booking. However, the booking was not confirmed, and message came from goibibo that the booking shall be confirmed in some time and to bear with them.
However the booking was not confirmed till 6:00pm, so i enquired customer care, in response they said that the complaint has been taken and issue shall be resolved in an hour. At around 7:00 pm call came from goibibo that your booking cannot be confirmed as the airlines have hiked the rates. I raised several complaints that i had paid the amount which was reflecting at the time of booking and after several hours they informed that the booking cnnot be confirmed.
Now the issue is that, i have my fiancee booking in the same flight and i need to have flight on the same flight. Also the matter of concern is that the goibibo is asking for extra money due to the increase in fare. However the amount which was reflecting at the time of booking was paid to them.
Now after several hours of booking, on my enquiry they are asking for extra money which is totally fraud, as i had booked the flight looking at the rates which appeared in the goibibo application.
They are asking for rs. 6000/- extra which is totally unfair and the matter may be dealt with them seriously. Their customer care team is neither supporting nor escalating the issue to their higher ups. I tried to reach out to them in every possible way but they are totally indifferent to the issue. This is causing great amount of pain to the customers, as how can one pay extra for which they are not accountable.
The matter may be dealt from your end and provide me the confirmed booking at the earliest.
My registered email id: anand. [protected]@gmail.com
Registered mobile no. [protected]
Name: anand shankar
Booking id : mysmf[protected]

I've found my money had been deducted from my account on july and august. I've not done any transaction with ibibo. Just confused why is this happening. Kindly take my concern and rectify as soon as possible.
Transaction amount — ₹653.00, transaction id-s9386103, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 06 jul 2019

Transaction amount — ₹589.00, transaction id-s26056415, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 16 jul 2019

Transaction amount — ₹675.00, transaction id-s71462655, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 16 aug 2019

Kindle rectify the above

I am unable to cancel my booking from guwahati to new delhi via imphal for 18-08-19 with pnr hg9gw in name of mr. Balwan singh and mrs. Suman. The web reference no. Is tua4mj53l.
Ai 890 with ticket no:
Mrs suman[protected]Ticket no.)
Mr balwan singh[protected]Ticket no.)

I am unable to do it through my app, or web page, i took help from customer care also but it didn't solved my problem
Plz consider and respond,

My booking id is htl46yx58h. The holiday inn express jakarta hotel say that they have not received the payment/ booking amount till now by goibibo. I have already paid the amount online through goibibo app on 14th of august. This is really disappointing. I have given my card on security basis. This is completely unprofessional. Today is 15 august. My check in has been done on 14 and check out is on 17 but goibibo has not done the transfer yet. Would not likely to go back to goibibo again.
I have repeatedly called them but they have been making false excuses and have not worked on it yet.
This issue has been neglected and this kind o[censored]nprofessionalism is not accepted.

I booked an hotel by booking id - htlu4tdukv and due to some reason i cancelled it and they showed that the amount has been refunded and they gave me an bank refrence number which is[protected] but its already been 7days and the money isn't reflected in my account. I am continuously asking for the reason of refund but i am unable to get a satisfactory reply from their end.

I booked a hotel dated 12/08/19 in ludhiana. Hotel name was hotel parth. But i could not check in due to some reasons. Hotel representative told that goibibo will refund your payment. But there is no response from goibibo side. If i paid for hotel stay and not stayed then why i shold pay money for that.
Kindly refund my payment.

Booking details
Rajesh kumar
Hotel name hotel parth
City ludhiana
Booking id htly3qsrfz

Flight was booked from new delhi to halifax. The goibibo app showed 2 check in baggages while booking and on the ticket it shows only one.
Customer has been trapped and cheated by showing false information before booking and changing details after booking. The ticket costed around 1 lakh indian rupees and now they area asking me to pay extra amount for the 2nd bag.

Even their customer care executive confirmed on chat and over call that it was 2pc checkin baggage (All screenshots attached).
Their customer care representatives are naive and have no idea about
Travel related terms. It been more than 20 days since the issue has been reported but no resolution yet.

Thereare multiple users who have reported a similar issue.
One such case for instance as reported on twitter.. They are running this scam to dupe customers.
Here is the link -
https://twitter.com/g_bhutani/status/[protected]

I have the screenshots of this tweet as well.

Hi
I am trying to cancel my hotel booking in goa because of stuck in between the station from last 20 hrs because of landslide, so that why i am trying to cancel the booking via phone and app but it's unable and customer executive are picking my call also.

Please take action against this complain.

Details :
Dear *swaraj* 🙏🙏🙏,

Your hotel booking at 🏨 *kay's riverview resort certified by gostays* from *10 aug* to *12 aug* has been confirmed with booking id htl5t58fv6! 👏👏👏

Booking details 👇👇👇
*hotel name* 🏨 - kay's riverview resort certified by gostays
*city* 🌏 - goa
*check-in* - 10 aug
*check-out* - 12 aug
*money back guarantee* - your gostays booking is covered under money back guarantee. Please click https://go.ibi.bo/yUTOKFku3X for more info.

*kindly note that your booking is already confirmed and you don't have to call us to check this.*

If you wish to modify your booking, please visit - https://go.ibi.bo/KLDJVc9u3X

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

On 5th August 2019 I made a payment on
https://www.airtel.in/postpaid-bill-pay
How ever the amount went to GoIbibo group private limited, without any hint.
Later i found the amount didnt get credited to my Airtel account.

But the transaction details appears in my bank account statement.

later I found two smss which says

at 5.45 pm RS 697.5 transfered from X5402 to IBIBO Group
Ref# IGAGSXDOO5

at 6.03 another sms says
RS 630 transferred X5402 to IBIBO Group
Ref#IGAGSXFTU8

The amount neither refunded nor credited. to airtel.

Dear all,

Worst experience of my life with go ibibo,

We were group of 13 person was travelling to udaipur and booked 5 rooms for 13 peoples with advance payments as well early check in confirmations at hotel yois udaipur,
When we reach at hotel, hotelier denied to give check in to all as they were not having single rooms to give us, and they have told us that this was the system error and taken booking but we don't have any rooms please talk to go ibibo we cant do anything in this matters.

When we contacted go ibibo they told us to wait for 10 minutes as they will check and give us alternate with same facility, but after three calls from my end with avg. Time of 45 minutes and after 4 hours they called me for alternate, when i have already booked other hotels, we 13 people were waited on road for 4 hours.
And the tragedy is after 1 months and several calls and emails to go ibibo we did not get any refund or any courtesy calls regarding this, no one is responding on calls as well mails that weather we will get our money back or not.

Date of incident was of 13th july 2019,
Hotel name :hotel yois - udaipur
Room booked : 5 rooms for 13 peoples
Payment : advance payment by card and booking was confirmed
Early check inn : confirmed
Arrival time at hotel : approx.12.30 pm 13th july 2019
Hotel booked on name of : amarsinh parmar
Mo : [protected]

We booked oyo hotel, but after searching for the hotel for one hour came to know that hotel had been sold out and no more exist now. We were with kids and women at the midnight. We had to book new rooms at that time with cash payments.
Even after talking to area manager oyo, haridwar, no refund done till now. We suffered too much mental harassment and financial loss. I would suggest all to never go for oyo rooms/hotels.

I have booked a round trip air ticket from kolkata to pune but it was failed and my money was spent from my account. Ibibo says it failed but bank says that ibibo still open the status of booking in progress. Your gia assistant was failed to understand my issue. Please help me, either confirm my booking or close the open window. Also i am not be able to re book my tickets as all the money spent from my account. I hope you will help me.in your system still you shows that my booking in progress but actually it is not. Please help me out.

Hello,
We booked a room in oyo 19907 using goibibo app and at hotel our check-in was denied stating unmarried couples are not allowed but in goibibo app it was clearly mentioned that unmarried couples are allowed. My check-in was on 10 aug and check out on 13 aug, after contacting goibibo regarding this issue at around 4:30 pm and they agreed their mistake and told they will provide a solution within 30mins still not resolved. Late night they called and told to check-in different hotel myself they cannot help us in anyway. It was late night and we were totally exhausted by travelling and for around 8hrs we were roaming around the city with our luggage because we had no place to check-in. They forced us to spend the night on footpath and next day again they gave a fake promise that they will provide an alternate hotel and now around 8:30pm on 11th aug they are telling they cannot provide any alternate hotel. There is this particular person called sm hassan who was handling our issue was very unprofessional, irresponsible and rude. He used to tell he we callback within 10mins and never callback. After around 9pm last night he callback at 6:30pm today after complaining multiple times.
Now we are living on the streets of hyderabad from last 30hrs and goibibo is not at all willing to rectify their mistake. And very poor customer service and no timely response.

Dear sir,
Kindly inform you yesterday i booked a hotel in jodhpur (Raj) & hotel denied by hotelier, i contact with goibibo team, the didn't give me satisfied response for 1 hour, also give money back without my allowance without any compensation.

Very disappointed to see this type of behavior in biggest company like goibibo.

Kindly request to ceo of goibibo take nessacery action, if it can't b done than close this fake business which create problems to customers.

Regards
Rajesh janyani
[protected]

I booked hotel from goibibo, but i'm facing some serious issue health in this hotel so i tried to connect with goibibo
They hold my call for at least one hour and i almost talk with 5-6 executive and eveyone promised me to call back in 5 mint but it almost 20 hours but not a single call came. I also file complaint on their website and side them email
This is my complaint nob 29161404
This image will how many call i made and for how much time they kept me on hold

Yesterday we are traveling full day to get rest we booked a hotel at chandigarh hotel anmol. Later night near 1.30 am we reached hotel and hotel denied to give the room which is booked on goibibo
They ssid we are not registered with goibibo and we faced lot of trouble at midnight, its really a harassment. Now neither goibibo refund our payment nor they picking my phones or query. Please help kn this

I booked the hotel via goibibo, due to some medical emergencies, i asked for the postpone or cancel. I called the customercare first neha picked the call, asked to submit the bill and promised me to call back in 10 min, but did not receive any call. Again i called the cc rohit picked the call, after asking me to hold said we did not receive any bill from your end, but i receive the mail from go ibibo saying that

Dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team

I as a customer, its very annoying and unprofessional.in this phase of era if goibibo does this there should be some action needs to be taken on it.

Reply from goibibo

Dear ms. Deep,

Greetings from goibibo!!!
​
This is in regarding your booking id: htl4u4dlw2

​as per our telephonic conversation, please share the medical prescriptions with us so that we can further assist you the same.

Regards,
Neha,
Go care team.

After submitting the bills i got this mail

Dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team

I booked a hotel name mint ebony in banjara hills, hyderabad for 2 nights. There were lots of bedbugs in my room as well as rooms are not maintained properly. They charge[protected]/- per night. After complaining to goibibo, they changed this hotel to hotel tanisha, jubilee hills, hyderabad. But again, same bedbugs problem, lots of cockroaches were there in our room in tanisha hotel. So again we complained to goibibo about same problems. Goibibo assured me that they will provide me new hotel or will refund. But even after so much complaining and all those requests, goibibo didn’t called back and didn’t even bothered to change our room. Very bad service from goibibo.