Ibibo Group / Goibibo Complaints & Reviews

As per the payment I made to goibibo on May 25th through online transaction of Rs.6107, I had received a mail confirming the stay from 5th June to 9th June with Booking id- HTL6B553L9 in Hotel safa INN, trivandrum...On my arrival I was informed no booking was done in my name and goibibo is replaced and oyo has taken over the hotel and I tried contacting the goibibo but in vain. Mails were not replied..

Refunds not received as listed below but as per irctc & goibibo money refuned :

Booking 1
Pnr [protected] trndfdl8vnmy72 booking id
05:45 pm ald allahabad junction
19h 30m 1 passenger (S)
01:15 pm ddn dehradun railway station
Train name: sangam express - 14163
Quota: general quota
Class: 3a
Refunded

Booking 2
Pnr [protected] trndfdl5rgas99 booking id
09:30 pm ald allahabad junction
09h 30m 1 passenger (S)
07:00 am ndls new delhi railway station
Train name: prayag raj exp - 12417
Quota: general quota
Class: 3a
Refunded

Reference mail from irctc:

Re: refunded money is showing in e wallet ticket id:-4824003
From: care on fri, 23 aug 2019 14:24:11 add to address book
To: you | see details

Dear customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 860.0 refunded [protected] 01-aug-2019 rds refund topup refund for cancellation [protected]
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 330.0 refunded [protected] 26-jul-2019 rds refund topup refund for cancellation [protected]
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 740.0 refunded [protected] 26-jul-2019 rds refund topup refund for cancellation [protected]


Please contact with ibibo group private limited customer care with refund transaction id provided in refund details above.


Thanks & regards
Pooja thakur
Cce-email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4824003]

Note: please use email id registered in your irctc profile for communication with irctc customer care.
_
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Share your bank related credentials.
_

Hello sir i want to inform you that i booked 2 rooms (Booking id - htl8xwwvxv) in a hotel (Oyo 19995 hotel grand heritage) via goibibo for 4 person (For my father, mother, sister and my sister's husband) for 2 days (From 20nd - 22nd august). My family traveled all their way from odisha to mumbai and reached the hotel in between 12-12:30pm and to their surprise their check-in was denied as hotelier said that goibibo don't pay them for any booking so they will not allot the room in any condition.

So we called goibibo customer care many a times to provide us with the solution as check-in has been denied but they were not helping us and after every call they were asking for some more time and their customer care executive was repeating the same lines that we have forwarded the issue to the concern department and they will call you back with a solution within half an hour... You will be amazed to know after 2 hours and after complaining for several times also there was no call back from their side.

In the meantime the hotelier started quarreling with my parents and they all get terrified as they were out of their hometown, the hotelier started getting rude and said don't wait on my reception and make it crowded you go outside and stand and also started misbehaving (And spoke a whole lot of things).

So i again spoke to goibibo regarding the situation and safety of my family and hotelier behavior but they were not helping and was repeating the same lines that concerned department is working on the solution and will inform you, which made me frustrated as my family was in trouble so the discussion got heated up and i started misbehaving but i regain my cool and just asked the goibibo executive to talk to the hotelier and ask him to allow my family to wait in the reception but they didn't do that also.

In between 2-4pm i called goibibo many a times and tried to explain them how we have been travelling from last 24 hours and we need a room to take rest and get fresh, take our lunch and proceed to work and also asked them if they can't help me its fine but at least refund me for my booking made through them so i can take a room of my own but they didn't agreed to that point also... So now it's between 04-04:30pm we had no other option as we were already short of time (As were in a business cum holiday trip) and we were helpless, we once again entered the hotel as we had no other option and we asked for the same 2 room for 2 days the hotelier asked for rs 14000 for the same which i booked for rs 6809 via goibibo. We requested him and tried to convince him but he was not in a mood to negotiate as he knew we were helpless, so finally we took a room instead of two (Harming our privacy) for which we paid 6000 as we were not capable of paying of rs 14000 and we were already out of time and energy to search and book a room in any other hotel.

I just want to say our whole trip got wasted for goibibo as we checked in around 5'0 clock instead of 12 and till the time we took our bath and got ready it was already 7pm as we had only one bathroom and we all got ready in one room so to respect each other’s privacy we sometime need to come and stand outside of the room (It wouldn't have been the same if we would have got two rooms). So we were not able to do our business purchasing or anything as our mind was filled with tension and fear and also we were left with no time as you wasted our day 1 (Means 50% time of the trip) and we were left with day 2 only and that too with privacy disturbed. Now we are back and no purpose has been solved and we need to go mumbai again for business purpose.

One more thing i got a call from goibibo executive at 6:17pm (After 6 hours of complain which is very unfair from their part) that we are unable to help you and we will refund your money for the same but what's the use if this was the solution which they wanted to provide they would have been accepted my offer for cancellation at that very moment only so we would have saved some time. If really they wanted to provide the solution they would have booked 2 rooms of same or higher category in any hotel nearby from their side and would have arranged the pick-up rather giving lame excuses for 4 hours.

So as it was a very big mistake from goibibo side for not helping their customers and not providing any genuine solution. I want a refund for whole trip (As our purpose didn't got solved and we will be going to mumbai once again), time wasting charges (Our two days got wasted maybe you could have saved by saving our day 1), mental harassment charges (As my mother sister rather say all four were tensed due to rough behavior of hotel staff), safety charges (As they were not safe standing outside the hotel) and many more the list goes on and to bring into your notice my mental harassment dealing with customer care of goibibo for hours and now wasting time from past 2 hours for filing this complaint. So goibibo is liable for all this and need to pay for all as they can learn a lesson and in future they won’t repeat with any other customer. If no solution will be provided by goibibo i will take the help of social media and news media which listens to general public.

Please look upon this matter and provide with me with a perfect solution. To understand the case in detail i am attaching the screenshot of the booking, call recordings of the calls made to goibibo (How carelessly they dealt with the matter) and the bill of the room in which we stayed. Thank you.

My air ticket from srinagar to ahmedabad on 5 july 2019
At 1.05 pm pnr i5fvny of spice jet sg 739 according to these i reached ahmedabad at 3.20 pm when i go to airport
Airline person says there is no direct flight from srinagar to ahmedabad so tehy gave alternate ticket for next day at 12.10 pm via delhi that is i am reaching ahmedabad at 9.0 pm
Total loss of time : 27 hours also i expense for one another staying days
Totally very high mental harassment to me though they do not rewart me and not refund any money

Hi Team,

I m writing to you regarding the Indigo flight booking made under PNR GKMWVN. The booking was made for IXE to TIR on 21st Sept and also return journey of TIR to IXE on 23rd Sept.
Due to some reasons, Indigo rescheduled my onward journey (IXE - TIR) on 21st Sept to another timeline not suitable for me. Hence they provided a free cancellation option for the same.
i cancelled the flights on 21st Sept and it amounted to a refund money of 16805. However the same has been processed with goibibo as per the indigo communication.
There has been no communication from goibibo on the same. I request you to kindly process the refund amount and credit it back.

Plz note here that the return journey i.e. on 23rd Sept is still valid and only onward journey is cancelled.

Awaiting reply ASAP.
Thanks,

I have booked hotel (Id: htl3cw6gff) for my son on august 5th 2019 to stay in maplewood guest house deluxe in new delhi. When he reached the hotel on the date of stay (21st august), they say they will not entertain bookings made through goibibo. When we tried to reach goibibo customer care, there was no response.

Since then we called several times to the support and we are not getting any positive response. We need to get the original amount paid for booking and the excess paid for the room because of on the spot payment.

Hi,
I tried to book a flight from Hyderabad to Pune and chose net banking to make the payment. The payment was done but found some error On Goibibo page and the booking couldn’t be completed. The IVR has options related only to bookings and there’s no email id on the app whereas the chat service is useless.
Reference ID: GOFLDIOS5ec[protected]

Booking id sea[protected] my ticket is refundable and goibibo said ticket is non refundable after that i have spoken with the airline directly (Having with representative (Aasma) conferenced in the same call and she heard the airline people saying that the ticket is refundable), post which she said that she will escalate the matter to her seniors i spoke with your floor manager (Manish) and had him hear the call recording of the above mentioned call and he said that he will get back to me within an hour and it's been more than 12 hours no one has bothered to respond. And i am calling since 19/08/19 17:00 more than 40 times every time goibibo representative saying we wait for reply from airline i don't know what's going on please help me resolve this

I've been using goibibo since many years, but now i realize they are fooling customers an eating our hard earned money. I had cancelled one ticket which i booked through goibibo and during cancellation goibibo clearly given the breakup of refund and after few days when i follow-up on refund, they are claiming the ticket is not cancelled. True case of customer cheating and unprofessional service

I had booked ticket from kolkata to bali on 18/08/2019 at around 10:00am. All the payment was done which was reflecting on the goibibo application at the time of booking. However, the booking was not confirmed, and message came from goibibo that the booking shall be confirmed in some time and to bear with them.
However the booking was not confirmed till 6:00pm, so i enquired customer care, in response they said that the complaint has been taken and issue shall be resolved in an hour. At around 7:00 pm call came from goibibo that your booking cannot be confirmed as the airlines have hiked the rates. I raised several complaints that i had paid the amount which was reflecting at the time of booking and after several hours they informed that the booking cnnot be confirmed.
Now the issue is that, i have my fiancee booking in the same flight and i need to have flight on the same flight. Also the matter of concern is that the goibibo is asking for extra money due to the increase in fare. However the amount which was reflecting at the time of booking was paid to them.
Now after several hours of booking, on my enquiry they are asking for extra money which is totally fraud, as i had booked the flight looking at the rates which appeared in the goibibo application.
They are asking for rs. 6000/- extra which is totally unfair and the matter may be dealt with them seriously. Their customer care team is neither supporting nor escalating the issue to their higher ups. I tried to reach out to them in every possible way but they are totally indifferent to the issue. This is causing great amount of pain to the customers, as how can one pay extra for which they are not accountable.
The matter may be dealt from your end and provide me the confirmed booking at the earliest.
My registered email id: anand. [protected]@gmail.com
Registered mobile no. [protected]
Name: anand shankar
Booking id : mysmf[protected]

I've found my money had been deducted from my account on july and august. I've not done any transaction with ibibo. Just confused why is this happening. Kindly take my concern and rectify as soon as possible.
Transaction amount — ₹653.00, transaction id-s9386103, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 06 jul 2019

Transaction amount — ₹589.00, transaction id-s26056415, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 16 jul 2019

Transaction amount — ₹675.00, transaction id-s71462655, transaction description-fn/shp/[protected]/[protected]/ibibo web private ltd. Date - 16 aug 2019

Kindle rectify the above

I am unable to cancel my booking from guwahati to new delhi via imphal for 18-08-19 with pnr hg9gw in name of mr. Balwan singh and mrs. Suman. The web reference no. Is tua4mj53l.
Ai 890 with ticket no:
Mrs suman[protected]Ticket no.)
Mr balwan singh[protected]Ticket no.)

I am unable to do it through my app, or web page, i took help from customer care also but it didn't solved my problem
Plz consider and respond,

My booking id is htl46yx58h. The holiday inn express jakarta hotel say that they have not received the payment/ booking amount till now by goibibo. I have already paid the amount online through goibibo app on 14th of august. This is really disappointing. I have given my card on security basis. This is completely unprofessional. Today is 15 august. My check in has been done on 14 and check out is on 17 but goibibo has not done the transfer yet. Would not likely to go back to goibibo again.
I have repeatedly called them but they have been making false excuses and have not worked on it yet.
This issue has been neglected and this kind o[censored]nprofessionalism is not accepted.

I booked an hotel by booking id - htlu4tdukv and due to some reason i cancelled it and they showed that the amount has been refunded and they gave me an bank refrence number which is[protected] but its already been 7days and the money isn't reflected in my account. I am continuously asking for the reason of refund but i am unable to get a satisfactory reply from their end.

I booked a hotel dated 12/08/19 in ludhiana. Hotel name was hotel parth. But i could not check in due to some reasons. Hotel representative told that goibibo will refund your payment. But there is no response from goibibo side. If i paid for hotel stay and not stayed then why i shold pay money for that.
Kindly refund my payment.

Booking details
Rajesh kumar
Hotel name hotel parth
City ludhiana
Booking id htly3qsrfz

Flight was booked from new delhi to halifax. The goibibo app showed 2 check in baggages while booking and on the ticket it shows only one.
Customer has been trapped and cheated by showing false information before booking and changing details after booking. The ticket costed around 1 lakh indian rupees and now they area asking me to pay extra amount for the 2nd bag.

Even their customer care executive confirmed on chat and over call that it was 2pc checkin baggage (All screenshots attached).
Their customer care representatives are naive and have no idea about
Travel related terms. It been more than 20 days since the issue has been reported but no resolution yet.

Thereare multiple users who have reported a similar issue.
One such case for instance as reported on twitter.. They are running this scam to dupe customers.
Here is the link -
https://twitter.com/g_bhutani/status/[protected]

I have the screenshots of this tweet as well.

Hi
I am trying to cancel my hotel booking in goa because of stuck in between the station from last 20 hrs because of landslide, so that why i am trying to cancel the booking via phone and app but it's unable and customer executive are picking my call also.

Please take action against this complain.

Details :
Dear *swaraj* 🙏🙏🙏,

Your hotel booking at 🏨 *kay's riverview resort certified by gostays* from *10 aug* to *12 aug* has been confirmed with booking id htl5t58fv6! 👏👏👏

Booking details 👇👇👇
*hotel name* 🏨 - kay's riverview resort certified by gostays
*city* 🌏 - goa
*check-in* - 10 aug
*check-out* - 12 aug
*money back guarantee* - your gostays booking is covered under money back guarantee. Please click https://go.ibi.bo/yUTOKFku3X for more info.

*kindly note that your booking is already confirmed and you don't have to call us to check this.*

If you wish to modify your booking, please visit - https://go.ibi.bo/KLDJVc9u3X

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

On 5th August 2019 I made a payment on
https://www.airtel.in/postpaid-bill-pay
How ever the amount went to GoIbibo group private limited, without any hint.
Later i found the amount didnt get credited to my Airtel account.

But the transaction details appears in my bank account statement.

later I found two smss which says

at 5.45 pm RS 697.5 transfered from X5402 to IBIBO Group
Ref# IGAGSXDOO5

at 6.03 another sms says
RS 630 transferred X5402 to IBIBO Group
Ref#IGAGSXFTU8

The amount neither refunded nor credited. to airtel.

Dear all,

Worst experience of my life with go ibibo,

We were group of 13 person was travelling to udaipur and booked 5 rooms for 13 peoples with advance payments as well early check in confirmations at hotel yois udaipur,
When we reach at hotel, hotelier denied to give check in to all as they were not having single rooms to give us, and they have told us that this was the system error and taken booking but we don't have any rooms please talk to go ibibo we cant do anything in this matters.

When we contacted go ibibo they told us to wait for 10 minutes as they will check and give us alternate with same facility, but after three calls from my end with avg. Time of 45 minutes and after 4 hours they called me for alternate, when i have already booked other hotels, we 13 people were waited on road for 4 hours.
And the tragedy is after 1 months and several calls and emails to go ibibo we did not get any refund or any courtesy calls regarding this, no one is responding on calls as well mails that weather we will get our money back or not.

Date of incident was of 13th july 2019,
Hotel name :hotel yois - udaipur
Room booked : 5 rooms for 13 peoples
Payment : advance payment by card and booking was confirmed
Early check inn : confirmed
Arrival time at hotel : approx.12.30 pm 13th july 2019
Hotel booked on name of : amarsinh parmar
Mo : [protected]

We booked oyo hotel, but after searching for the hotel for one hour came to know that hotel had been sold out and no more exist now. We were with kids and women at the midnight. We had to book new rooms at that time with cash payments.
Even after talking to area manager oyo, haridwar, no refund done till now. We suffered too much mental harassment and financial loss. I would suggest all to never go for oyo rooms/hotels.