Ibibo Group / Goibibo Complaints & Reviews

Yesterday we are traveling full day to get rest we booked a hotel at chandigarh hotel anmol. Later night near 1.30 am we reached hotel and hotel denied to give the room which is booked on goibibo
They ssid we are not registered with goibibo and we faced lot of trouble at midnight, its really a harassment. Now neither goibibo refund our payment nor they picking my phones or query. Please help kn this...

I booked the hotel via goibibo, due to some medical emergencies, i asked for the postpone or cancel. I called the customercare first neha picked the call, asked to submit the bill and promised me to call back in 10 min, but did not receive any call. Again i called the cc rohit picked the call, after asking me to hold said we did not receive any bill from your end, but i receive the mail from go ibibo saying that

Dear customer,...

I booked a hotel name mint ebony in banjara hills, hyderabad for 2 nights. There were lots of bedbugs in my room as well as rooms are not maintained properly. They charge[protected]/- per night. After complaining to goibibo, they changed this hotel to hotel tanisha, jubilee hills, hyderabad. But again, same bedbugs problem, lots of cockroaches were there in our room in tanisha hotel. So again we complained to goibibo about same problems. Goibibo...

I have booked hotel online via goibibo. Booking id was htl54fubu4. I have got confirmed booking upon reaching hotel, they denied to provide an room to us and said we don't accept online booking. If they don't accept online booking, then why it is listed on goibibo site and why goibibo taking money from customers did they accept online payment and generate confirmation voucher. Then after i cancel my booking on 7th morg around 7am and i got...

Sir my train ticket was canceled last month 18th june and refund amount of rs1370 issue. But after 15 days no refund amount receive, so i contact irctc and they told me, refund amount issue 20 june if you not receive money please contact goibibo. But goibibo has no customer service. No reply no response.

Registered mobile no - [protected]
Reference id - trnafd42fy49v6...

I confirmed with goibibo itself post booking that whether for booking international flight passport details are mandatory and answer was yes. However, when i had booked my international flight i was never asked for passport details.. Even post booking no one informed me about this before i called and enquired about the same.. I have escalated the issue in 6.08.2019 and goibibo was supposed to revert within 72 hours.. No response is yet received...

I booked hotel orbit 34a sector of chandigarh on 9 the august. As i was traveling alone with my 5 years old kid. From hamirpur to chandigarh it's around 200 km. After i booked on go ibibo money was deducted from my account too but no confirmation msg was sent. They simply sent msg that they are holding my booking. I tried to call customer support no. Provided by them but was on hold for around half an hour with no reply nd call bk.. I was...

I booked a cab from modeltown, delhi to zirakpur, punjab on 9/08/2019, paid advance of rs255 nd the total amount was 1696rs. Trip was suppose to start by 4:30pm. From the time of confirmed booking till the start time of trip i hv been continuously informed that your cab is on the way dont worry your trip will start on time. And at 5pm already after delay of half n hour i m getting call from goibibo people that unfortunately they cant find...

I have made a complaint vide complaint no 29088047, the complaint was regarding cancellation done through goibibo app accidentally, due to wrong app options, i want to know the cancellation charges, hence i visited goibibo app under head cancellation charges and selected the traveller, further when i clicked on review my cancellation charges, the ticket got cancelled, which i was not intending to do, just because the app had glitch i had...

I have booked hotel online via goibibo. Booking id is [protected]. I have got confirmed booking voucher. Upon reaching hotel, they denied to allot room to us and said we don't accept online booking. If they don't accept online booking, then why it is listed on goibibo site and why did they accept online payment and generate confirmation voucher. Now, i am trying to call goibibo customer care for 100% refund amount but they are not responding...

I booked a hotel from goibibo. I made payment. When I call the manager of that hotel he said all the rooms are full u will not get the room. And also the amount u have paid is very less. We never offer a hotel at this low price. It was 8:00 pm and I was confused what to do now. I called the customer care but no solution. Now I want to file a case on goibibo for my financial loss and mental agony...

I have booked a hotel room on 1August at AK Rajput hotel, Delhi. But the hotelier denied to checkin. Telling that you booked at very low terrif. So i take a room at some other hotel at 1200 rs. I do call at ibibo many times but i havent get any call back from consern team.So please resolve my consern and provide me refund.

Thanking,
Regards
Anshul modh
[protected]...

Booking id: gobusandee2baaec7a
Booked on: sun, 28 jul 19
Ticket confirmed
Dear kalaiselvan r you have paid rs. 996
Chennai - coimbatore
Sun, 28 jul 19
Kbs travels
Volvo multi-axle a/c sleeper (2+1)
Chennai 21:20 hrs
Coimbatore 06:00 hrs
Passanger name mr. Kalaiselvan r
Seat no. L39
Boarding point koyambedu

The allotted seat was small in length,...

Ref no: gomupkgintande616944, invoice no: miar[protected]
Issue 1: unauthorized credit charges
The amount show while payment is different than the amount deducted from bank. I have requested goibibo team to refund the extra deducted amount, but there is no response from their teams even after multiple times reaching out.

Issue 2: different flight booked than selected
I have actually made a multi city...

Date of incident: 06/08/2019

Booking number/ trip ID : CARPFFE5OLOAQXO

Incident:

Cab booked online on the Goibibo app. The booking says cancellation fees of 10% until 6 hour prior to travel. I am attempting on cancelling the booking many days in advance and it is showing refund Rs 0. Cancellation policy emailed to us is not being followed by the company

Refund amount on cancellation...

I booked a flight on 3/8/19 from delhi to guwahati at goibibo al-889 on 17/8/19 of rs.5096 and was making the payment using bhim app. I cancelled the transaction while it was processing and the flight booking was cancelled but my account got debited.. Transaction id[protected]. I checked with the bank and it's comfirmed that the money was sent to goibibo account. I have also provided a mini statement in the previous complaint. I still did...

I booked the oyo 350 swarg guest house for 5th august (For one day) thru goibibo (Booking id - htlqxk5mft), when i called the hotel i was told that since i paid the online payment you will not be allowed to checkin.. I called the goibibo customer support and they told that a ticket has been raised and someon will call me.. I tried calling them (After being in call lines for 30 mins) and after getting connected every time i was told that someone...

I booked my ticket through goibibo. There was an offer that if i pay through paypal, i would get rs 800 in paypal account if it is my first paypal transaction on goibibo.
Clearly, i have never made any transaction through goibibo let alone first ever paypal transaction through goibibo.
But i didn't receive any cashback, and it is horrible. The customer support isn't responding, and live chat support is horrible. Kindly help...

We have booked Oyo 3892 Hotel Divya Palace, Indore on 4th of August at 3:00am via Goibibo website.
Before making an online booking we have asked the hotel person to take our booking directly but he is charging Rs 1500 to us so we have decided to book it online since through goibibo we are getting the room at 1285 for three person.
Also we have asked to that to hotel person to give us booking at Rs. 1285 only but he refused,...

I tried booking a flight on 4/8/19 from delhi to guwahati at goibibo. I was making the payment through bhim app.. But while the payment was still processing i cancelled the payment but my account got debited and the flight didn't get booked. I checked my ministatement and the money was transferred. The bhim app says transaction failure but my account got debited. How can i get my cash refund....