Ibibo Group / Goibibo Complaints & Reviews

Harassment which i was faced in ajmer on your oyo hotel galaxy grand.

1) i have booked hotel with online payment made and your hotel was not aware of this.
2) i did have all the records available with me included booking i’d payment details and hotel description.
3) hotelier clearly told that has no booking of my name that is ramiz raza.

I had called immediately to the customer care and explained each n everything but she has no result and she disconnected my call and i again tried to the customer care his name is naveen kumar, he confirmed that hotelier has no option for online payment so he suggested that you need to cancelled the booking and get a fresh booking through cash only and that point of time i didn’t cancelled my booking due to no refundable case and i moved out from the location to get a another hotel through manual basis.

So basically it was very bad experience for me specially for hotel booking through goibibo.

No help from customer care neither hoteliers. I thinks this is my last experience with goibibo at point time i was like helpless if you were in new location and suppose you don’t have cash what you do at point of time. This is very pathetic service from your team need to eslate this issue with your higher management.

I have booked hotel for 2 nights in jalandhar yesterday. More than 12 hours passed but the query is not resolved yet. From last night i am calling on goibibo's help line no. Every time they say
That i will get the call from goibibo team in 30 mins or 45 mins. I have not got any call so far. Now its high time and i want my money back. I want confirmation of refund on immediate basis. Kindly look into this matter and resolve quickly.
Booking id - htlqfz4926
My request no[protected]

Dear sir, i have booked hotel through your app. The hotel is oyo 1001 hotel blue ocen at mumbai. Further i have provided the my gst details and asked the hotel gst invoice, but hotel denied to give gst bill quoting, amount is paid to goibibo hence bill will be provided by ibibo only. So i need gst bill with my company gst urgently. Further, i have booked hotel by using with full details of my company gst number, but deliberately you have not considered gst number, however other than gst no all other information like name of company, address, phone number, email address are coming. I have raised a complaint on 22.08.2019 with complaint ref no.29290395 but goibibo, oyo and
The hotel not responding my request.
Booking id: htlr6deyge
Payment id: gohtldandr6deyge
Company gst no:27aaccs4699e1z1

I have booked hotel, with breakfast and dinner but same is not provided by hotel. As per your, terms and conditions, i am eligible for 100 % money back. Please initiate 100% refund process.

Hence, i urgently require gst invoice with my company gst number. Please resend me the bill by incorporating my company gst number.

I sneha chaudhary was required to travel from delhi to almaty, kazakhstan on 31 aug 19. I booked my flight from delhi to almaty in flight number ai6521 through goibibo website on 15 mar 19 vide booking id tua6jmphi and ticket number[protected]. I missed my flight ai 6521. I tried various means to cancel my ticket prior to departure of the flight, but i could not contact goibibo customer care. Goibibo application downloaded tells that there is no records found.. Neither i got any refund and it has costed me very high price to book another ticket on next day.

Pls consider my request and refund some amount

Regards

I sneha chaudhary was required to travel from delhi to almaty, kazakhstan on 31 aug 19. I booked ticket from delhi to almaty in flight number ai6521 from goibibo website. I tried my best to approach goibibo prior to departure of my flight but i could not contact through all means but my booking was not reflected in your records. I dont know the reason.. My booking id is tua6jmphi and goibibo booking e-ticket number is[protected]. I booked my ticket on 15 mar 19..

Please help me out, already i am in big financial loss, kindly i[censored] can refund my amount, it will be a great help...

Regards

I have booked a room in kolkata at hotel diamond plaza. But at the time of check in the receptionist don't let us allowed to the room saying check in problem. When we called goibibo they don't receive our call. After 20 days of that booking they are saying they can't refund the amount
Booking id-htl2f2fq9t. We booked in 10th of august in the name of dillip kunar sahu. We attached the booking copy

Goibibo booking id - htlhjx7tl5
Hotel booking id - [protected]

We booked hotel for 31st august to 01st september, however on 31st orning while trying to connect to hotel fo inform about late check in, hotel receptionist told that hotel is sold out. I am reaching guruvayur at 12:30 midnight and left helpless with family 08 people.

Travel agent didn't informed us about the hotel sold out and goibibo is not able to provide us the alternative arrangement now.

Booked a highly rated hotel on the app. Check in 30th august - 7th september. I arrived at the hotel 10:50, mosquitoes swarming the place, so i decided to check the room out 1st. Oh my god literally the storm must have hit the place 8- 12 months ago and no one cleaned it. Mildew on the walls and bathroom, you know like pee stains. Broken mirror that had been taped up. Dirty sheets and bedding. I immediately walked back to the lobby and called goibibo explained to them the state of chaos. Goibibo sounded least bit concerned 1st they told me it would take 45 minutes, and it had taken 3 calls to get to that point, they'd tell me 5-10 minutes each time and would never call me back. I call again and again must have called 28 times by 6:42 am. No room, resolution, refund, this is a total scam. Isn't it illegal in india to charge for something that doesn't exist like the room they showed in the pictures. Almost 8 hrs completely wasted tired, with no place to go. Is this what is expected of india. That companies like this completely rob foreigners. They still kept telling me the concerned department will call me back in 10 minutes. Its like they can't be bothered, they know their untouchable. India should be ashamed to let this stand and also do you not have a health department? Or thats worst then this shrade. Company stole money, and now dodging my calls.

This issue started on 15th august after one of the goibibo executive cancelled my ticket without my confirmation.
I had put up a request of "know your cancellation charges" on 14th aug 2019 evening.
I wanted to know my refund if i cancel.
On 14th aug i generated the request and on 15th morning i got a call from their executive.
I was explaining my concern on the call and i said "i want to cancel but i want to know my refund" and while saying this the call got disconnected.in a matter of 5-10 seconds i got a message that my ticket from chennai to ahmedabad on 31st aug 2019 has been cancelled & meanwhile i was trying to call goibibo which became impossible as we only reach a bot and i had to put up messages on their fb profile. How can the so called customer care say that i had put up a request for cancellation when i know i have chosen the mentioned option above. Who gave them the right to cancel the ticket without confirming with me. This is a case o[censored]tter negligence by their executive and i feel harassed to talk to the people of goibibo as they lie, mis-quote me and give stupid suggestions. One person offered me a 300 goibibo cash that is totally useless, in the name of my hard cash they are offering me a virtual amount which is really absurd. Instead of accepting the mistake and sufficing my loss am getting stupid suggestions. I am totally disappointed as we earn money with hard work and these people are ready to eat it. I thought of rescheduling my tickets if the refund would have been too less, i had to rethink about the travel due to some family emergency. I got rs. 236/- as a refund. Pnr r1ytyr
My return ticket is still there which is obviously useless.
I need a refund for the ticket they cancelled.
I have attached the image of the cancelled acknowledgement on my email id.

I tried booking a flight ticket from jaipur to mumbai on the 28th of august, 2019 using goibibo application. The transaction was done through the gateway of paypal to avail a discount offer. I used my sbi debit card linked to paypal for the transaction. So, the money got deducted but the ticket did not get booked. But i had to book the ticket, so i did it again (The booking). I received a receipt of the transaction of the failed booking from paypal mentioning the transaction to done to goibibo. So, i chatted with goibibo customer service, which asked me to contact the bank directly since the amount wasn't received on its end. But on contacting sbi, it was told to me that bank cannot help since the transaction was done via the third party. So, i wrote to both paypal and goibibo and tried to speak to the customer care executive of both. Paypal replied to the mail, but the call couldn't connect since it was saying busy for the whole day. Goibibo did not respond to my mail and the customer care service is the worst since there was not any option to get to talk the customer care executive. Paypal mail said the issue was raised to goibibo, but i did not receive any mail from goibibo. I am feeling really helpless. Kindly do the needful.

On 28.8.19 I booked one hotel room at oyo 316 Hotel brigade Royal bangalore and I already made payment also. But the hotel managent didn't provide room and they said the reason Ibibo don't pay them for any booking so they will not allot the room. My money also deducted. When I'm chat with your customer its really irritating service telling u sincerely. If IBIBO didn't sort out this issue I never use this app in future and also I file a case against my money deduction

Truelly

I have booked a flight ticket through goibibo.com to travel from kannur to hyderabad (Goair pnr s4ul8s & goibibo ref ng8s4ul8s) on 6th aug 2019 under the cancellation protection scheme. As per the cancellation protection the ticket needs to be cancelled 25 hrs prior to the departure of the flight. On 5th aug 2019 at 12.30 am onward i tried to cancel the ticket, however, the website was not allowing me to login using my email and password due to some technical problem from goibibo side, which was later confirmed by them. After number of attempts, it suggested to login using mobile number and otp. I have logged in using this method and tried to cancel the ticket. Again, the otp was sent for cancellation but no option was available on the webpage to enter the otp. After number of attempts i tried to reset the password. But still i could not login. After number of failed attempts, i stopped. Next again i started attempting the cancellation, i made number of phone calls to goibibo and goair but only ivr was connecting. After number of attempts, i received a link which forced me to install the goibibo app and forced to cancel through the app.
Efforts were made to cancel the ticket, but some technical issue in goibibo website prevented my login into the account and subsequent cancellation.

Since this happened because of technical failure of goibibo, i want goibibo to refund the fare under the cancellation protection scheme.
Regards
Anuj a v

Good Day
This mail is in regards to your Booking Id - AMDVLFEU8
i booked the ticket from Kuwait to Srinagar
Jazeera airways kuwait to delhi
Air india Delhi to srinagar
jazeer a pnr no SYEE7A

As jazeera delayed 1 houre 17 mnts after i cant take air india flight due to delay of jazeera airways

i try to conatct you so many times but reply
my email id [protected]@gmail.com

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name:sameer khan contact email id: [protected]@gmail.[protected]@gmail.com lost email id: [protected]@ibibo.com

Booked flight ticket from chennai to guwahati (Stop over at kolkata) through goibibo. The first leg of the flight from chennai to kolkata was booked on vistara airlines on 11/mar/2019 for travel date 17th aug 2019. The vistara flight no: uk733 with pnr: kmvsva for four passengers. Received confirmation of flight booking from goibibo and subsequent reminder closer to the travel date. On 17th aug 2019 we reported at the vistara check-in counter 2 hours (5:00 am) prior to the scheduled departure. We were shocked when the personnel at the counter informed that the flight uk733 does not fly any more. The flight operations stopped long time back in dec'2018. The vistara officce did not provide any assistance and asked us to contact goibibo, since the tickets were booked through them. I immediately called up goibibo helpdesk and informed them the status of the flight and inquired why they had booked tickets on a cancelled flight. The most shocking part was that they were unaware of this cancellation and had sent me reminder mail and sms on 15-aug-2019 confirming our flight. Since there was no other flight option in the morning, we were forced to cancel the tickets for the second leg of our flight from kolkata to guwahati. Incurring further loss (20, 000) and hardship. I then had to shell out extra rs.46000 to book fresh tickets from chennai to kolkata & kolkata to guwahati. I contacted both vistara and goibibo and have registered a complaint. Both vistara and goibibo are unwilling to accept failure and responsibility on their part to provide the services.
I there fore would like to seek your assistance to claim refund and penalty from them for not providing for the paid services and hardship caused to us. I was travelling with my wife, child and father (77yrs old). Our new flight was at 11:30am and had to suffer immense mental agony for 6.5 hrs in the airport.

I triesd to book a flight ticket from mumbai to trivandrum. The amount get deducted from my account but booking not done. I have contacted my bank and they are saying that the amount deducted. But i am unable to contact any human in goibibo and can only use the chat option which is giving only automated reply asking me to contact my bank. There is no one to listen to my complaint and i am having a worse experience with goibibo's poor service. The mobile number linked to my goibibo account is [protected]. Kindly check this.

Cancellation ticket pnr no. Ctc251560 and amount rs. 515.20

The booking ticket for bus which from barast to digha as on 03 august' 2019.

Ticket no. Rbn94tx82s9 whcih was cancelled on 07.08.2019.
My mobile no. [protected]

I yet to refund my money although 14 days over from cancellation date. Please transfer money my below a/c. No. [protected], bank of india, ifsc code no. Bkid0004325

Hi, today 27/8/2019 i have noticed that using my mobile number ([protected]) and a fake email id [protected]@dummymobemail.com an account has been created with goibibo.
And a booking has been made and cancelled.
Goibibo customer service could not be contacted, and i fear that by opening the account i'm now in risk of losing my confidential by the user of that fraudulent email account holder and i need goibibo to take immediate action...

I wished to book flight tickets from jabalpur to surat on 04 september 2019, which not by my mistake got confirmed on 09 sept 2019. Within a few seconds, i contacted the customer service executive to inform them of the error. The customer service executive instructed me to book the tickets again. I did it and the refund amount due to cancellation which goibibo said, i was eligible for, was just rs. 84/- i lost more than rs.6000/- within two-three minutes. The aforesaid transaction id is gofldbc[protected]. The booking id for the cancelled booking is tuafk728w. This is the worst service i have experienced. Since i have made a rebooking with the same company and that too within seconds, i would like to request you to refund my amount in full. Kindly do the needed help.

I have booked hotel at Aurangabad, at Oyo 29595 Hotel Samrat, and I have get confirmation mail from Go Ibibo but Hotel is saying your booking is not come yet, so regarding that I have call customer care but they are not supporting me for that, i was on call for 20 mins but no one responded my call, I want my refund. It is not expected, I waited near hotel for 3 hours, I want my refund any how.