Ibibo Group / Goibibo Complaints & Reviews

I have doing 3 times train ticket on 30/06/2019 and my payment deducated from my sbi account and i contact to the bank so bank say to me the transaction are successful by bank you are contact to the app. my money not credited in my account why i have try to many times to contact the app.

so all details are following...
registered mobile no is [protected]
registered gmail is [protected]@gmail.com
transaction date is 30/06/2019
and more details are show on images

I had booked my flight on 18.07.2019. My money got debited but i did not get any pnr number and the transaction got failed.
I have called like numerous time, but everytime there is a different customer executive and no response from them. I have six service request going on with goibibo but no response from the team.
There is no way to contact the person who is responding on email and when we call customer support number.
I have shared my bank statement that my money is debited but then there is no reply.

On 12th July, 2019, at midnight/early morning, sucpicious/fraduelent transaction made by a hacker and used up all NQAC Gocash+ worth 686, to make a flight booking, Gocash+ was having unlimited validity and no usage restrictions.
I am a gold member of Goibibo and using the account from last 4 and half to 5 yearsAs soon as I came to know about it the fraduelnt transaction, I reached out to Goibibo customer care and raised a complaint/service request number 28690222, and also 28742851, after more than 15 days this complaint is pending, first they told its with speciality team, then they say its with technical team, after not getting satisfactory resolution I raise it to Goibibo Management team, almost 4-5 times I raised to them but they didnt provided me any resolution yet. Complaint / Service Request Number: 28690222 when tracked online says "Your case is already being reviewed by our Management team, we shall connect back with you for the best we can do to help you."

Complaint / Service Request number: 28742851 says: "Your case has been reviewed by our Management team and a logical closure has already been shared with you, for any further queries please feel free to reply to the existing service request.". This is totally false and nobody from Management team cared to mail me or call me for the resolution.

When I recently called Goibibo customer care they say complaints and service requests are being reviewed by Management team or specialist team or technical team and after couple of days they resolve this issues by them selves without even contacting me on phone or email. So I keep raising it on Goibibo write to Management again and again every couple of days.

However, after no resolution from Goibibo is frustrating so I thought to raise this complaint online to get soultion and also to bring it to notice & help other users.

I want Goibibo to support me with following items to Resolve my issue:
(1) Credit 686 Worth NQAC worth Gocash+ to my account immediatley without any usage restrictions and unlimited validity.
(2) Allow me to Change my Login information such as Email ID and Mobile Number to move my account away from fraudsters attention.
(3) Take stern action against those, we hacked my account and used my account for booking their booking on 12th july 2019.
(4) Goibibo do not have cyber crime or cyber scam related policy or any team to work against such fraud so please create team against such fraud and cyber crimes and help users immediatly if in case such a scenarios happens.

Awaiting Goibibo to look into this immediately and hopefully they will resolve my matter immediatey once reading this complaint or review.

-Rashmin Joshi

Nasik oyo food hub asking for rs 400 more to checkin on 29/7/19.. I didn't check-in..& took another accommodation..
Dear *subrata*🙏🙏🙏,

Here is some important information regarding your upcoming 🏨 hotel stay in oyo 26116 food hub with booking id htlkspbawq.

Hotel & room details 👇👇👇
*room type""""🚪 - classic (2x)
*inclusions"""" ➕ - accommodation only, taxes, accommodation.
*booking type* 👉 - you can view the hotel cancellation policy here - https://www.goibibo.com/hotels/get_cancel_policy/HTLKSPBAWQ/.

*you may contact the hotel directly on [protected] [protected] for early check in/late check out or any other request.*

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

Pune to bhusawal - 27/7/19 rs.659 debited twice but booking done once. Prasanna purple seat no. 3. (Acct xxx960 debited with inr659.00 on 26-jul-19 and [protected]@hdfcbank credited. Info:upi[protected]. Call 18002662 for dispute or sms block 960 to [protected]) and another debit (Acct xx461 debited with inr 659.00 on 26-jul-19. Info: bil*onl*00176. Avbl bal:inr 3, 956.51. Call 18002662 for dispute or sms block 461 to [protected]). One payment is from my pay later account of icici and the other fm savings account of icici.

Hi, this is sanhita mitra, on 12 th july, 2019. I have requested them to cancel the amount on 16th of july 2019.

Till so far i have not yet received the amount. Every time i called, they are giving 24 hours deadline, i have called them and they are saying me that payment gateway had released the amount, they are giving me the screen shot. Stipulated time has lapsed, still they are not paying me the money.
Instead, when i am calling to the goibibo customer care they are asking me to talk politely, they are asking me to go to by registered bank from where, i have made the payment.

I want my money back with interest, can consumer forum, help me to get the money back to me.

Hello
First of all your team has one of the worst customer service. I have created my goibibo account 3 years ago with my email account & password and i didn't linked my phone number. Now from last month suddenly your team stopped login via email and forcing users to use phone number. Your team didn't think once how the email account users will login their accounts whose phone numbers are not linked to their accounts.
I have my gocash+ in my account and i'm unable to login my account. You guys are just stealing customers money by this dictatorships decisions. Atleast your team should give an alternative option to users how they will login their accounts.
Now just tell me how i will login my account?

This is in reference to goibibo booking id htlu4m8fcl. Hotel booking id [protected], advance receipt no hdar[protected]. Which was booked on 6th july 2019 time 10:56pm. Deducted inr rs 668.00 for hotel room at oyo 19934 hotel golden arch vijayanagar, bangalore. I was reached hotel to check in at 11:30pm at that time i came to know fake booking. Hotel staff told us that there is no such booking here and all rooms are sold out. I have movie shoot in the morning so i need to sleep properly to face camera. Around 11:40pm i gave call to customer care they told they will resolve in 10min and wil call back. But no response after that. I was repeted 6 times. It was a like mental torcher to me.
I was on street till 3:00pm. I didnt find any solution and my health also got upset. Suffering from cold, headace and also feverish. I was with laggage on road with no security. Even i felt tourcher with dranken people on road. Please give me justice and punish the concern company and team. Now i cant attend my shooting in the morning due to misguide and false promise ans statement from goibibo team finally they arranged another property to stay in the morning at 6am. And told to me the stay is for 24 hrs and they will make repayment of rs 1336.00 for the issue. But i got only 4hrs stay and hotel management told at 12pm ur stay is closed and goibio team made auto checkout. Again i faced the problem and also my repayment also not done. And i lost my earning nearly inr rs 100000 for my movie project. Kindly revert back with justice.

Still am not got any updates from goibibo..

Thanking you
Regards
Anand sirsikar

I had tried to book my train ticket through goibibo on 25th july. My money worth 503 rs was deducted and booking was under process. But the booking should be either confirmed or cancelled within 60 min as per their customer support. But it is still showing booking under process after 4 days. And when i'm trying to cancel the ticket, it is not happening (It's asking for otp and when i'm typing, it's not accepting the otp also). I'm very panicked for my payment.

Hi, i had booked a ticket to goa from bangalore. The pnr is qeb9yv. I cancelled ths booking due to a sad demise of a friend. However, the cancellation was 5 days before the travel. However, i got an over all refund of 816 for 2 tickets costing ~5300. This is a huge loss, as the tickets were cancelled within 3 days of booking and 5 days before travel.

This is to inform that i recently booked a flight ticket from mumbai to indore for 14th august, 2019 via goibibo application. I used the promocode gopaypal and paid via paypal. It was the first ever paypal transaction. The offer said rs. 200 discount on the flight ticket and flat rs. 800 cashback on paypal. I received a discount of rs. 200 on my flight ticket but did not get any cashback on paypal. I waited for 24 hours before contacting.
Please resolve this issue as it is really inconvenient. The 24*7 express care on the app wasn't able to resolve the issue and says it "cannot connect to server" and i couldn't find any options to talk to goibibo executives. All the email ids of goibibo are non responsive and hence it becomes very inconvenient for the customers to contact. I expect a positive response from your end and will be highly obliged if i get details as to when will the cashback be provided.

Hi... This is vishal... I have been deducted rs 98.27 from my airtel payment bank wallet from ibibo web. I want to know why this has been deducted. For which service or anything which i don't know ibibo web charged. Fraudulent deduction happen for what? What is ibibo web? As a customer if l am not knowledgeable then how would i know to complaint against you. Clear me why u charge and how transaction proceeded with out my permission.

Hi,
I booked the hotel park plaza for two days that are 27 july to 29 july.
And i payed 4300 something and i checked in the hotel then i called to goibibo for refund the amount for 2nd day because of you are showing the swimming pool pictures in your app, thats why i booked other wise this property is not like to booked for 2200 for a day.
So i just request to goibibo team but they are not accepted their fault.
So please help me on this matter.

Thanks & regards
Pooran singh
[protected]

Dear team,

I have book my hotel in goibo application my booking id htl3kpljgz name sachin saini hotel name oyo 17250 hotel ganesham, but hotel manger not provide my rooms and we (My family - 4 person) have worried last 3 hrs and we are waiting on road last 3 hrs.

Goibo/oyo team not satisfaction answer and i have complain to consumer court for this condition for my family persons.

Regards
Sachin saini
[protected]
Mail id :- [protected]@gmail.com

I booked flight ticket from goibibo for 10th april 2019 from new delhi to ahmedabad, the airlines denied to onboard us due to over boarding, i cancelled my flight and asked goibibo to process my refund. It's been more than 90 days goibibo has not provided me my refund. I have even submitted all necessary documents regarding the same. The goibibo app says that they have refunded my money as well as there system says that they have refunded my money but the bank denied that no transaction took place from there provided transaction id. I have submitted my bank statement also still they are not providing me my refund and just say we will call you within 24 to 48 hours but no one calls.
You can see how these people do fraud my there own conflicting chats.
Here is the pnr detail:jsj7f

Team,
Please note we book in advance with full payment on 8th may 2019 hotel tourist nest in old manali check-in date 3rd june 2019 for 5 member with 2 rooms. We also received confirmation of booking. But when we reach hotel for check-in hotel denied for any booking called goibibo customer care they provide us the request id 28013266 refund awaited

I have booked a flight from abu dhabi to hubli via mumbai which was confirmed. But after few days i received a message saying the connecting flight from mumbai to hubli (Pnr no.: ybxdg) which is supposed to fly on 17/08/19 is cancelled by the airlines. This issue was discussed with your online chat executive ms. Varsha and upon confirming with airlines she provided me two options 1) total refund of rs.7170 and 2) flight arranged on next day i. E. 18/08/19 without any additional charges. But now due to cancellation of connecting flight my entire trip is in vein as i was supposed to be in hubli on 17/08/19. So i want to know can i reschedule my international flight from abu dhabi to mumbai (Pnr no. Hw1inr) which is supposed to fly on 16/08/19 to 15/08/19 on same time so that i get time to reach to my final destination (Hubli) via road transportation. Thanks in anticipation.

Vinod
Mobile no. :[protected]

I booked 3 tickets from bangalore to atlanta using goibibo.com which showed alitalia as the airline. At the time of booking it was not showing multi airline but when i got the tickets it has domestic separate from the international. There are two issues with it. One, domestic flight (Indigo in this case) would not allow 2 check-in baggage items for passengers and two the goibibo itinerary showed 2hrs 40 minutes as layover at mumbai which will not be enough if the blr to bom is domestic as i will have to collect the luggage and re check-in to us that too in a different airport. I spoke to few people at goibibo around this with no resolution (One of them was mr. Anuj, a manager at goibibo). I would like to get a ticket from indigo for the previous flight (To get enough time) or taken care of my check-in all the way to atlanta from blr.

I booked a cab from Delhi to Rishikesh on Go Ibibo. They say total transparency in the price.

Vendor called and inform that i have to pay 2000 rupees extra and plus waiting charges. i booked the cab for 4915 rupees. I cancelled it because they would have charged 2000 to 3000 rupees extra. I dont like the way of talking of vendor as well. GoIbibo has no call center for Cab booking.

I need my full refund back in my account.

Regards,
Sujit Kumar

[protected]

There was a promocode of freestay on their site https://www.goibibo.com/offers/free-stay/

Which clearly said get 1 night free on purchase of every 3 nights on domestic hotels. Use code freestay... The terms said min. Value needed to be (Base room rate - pre tax rate) greater than or equal to 8000 inr).

I booked 4 nights and the promo was accepted.
However, it turns out there is no real free night but im supposedly getting a discount (Which really i didnt because i paid more per night rate in this offer than if i had booked without it).
Tried speaking to the customer support who explained that its not an actual night im getting bus the discount! He made me read the t&c — what do you get?
Max discount is rs.10000. Wallet is not applicable with this promocode.

So technically they are fooling people with such promocodes to book more nights when the price per night comes to even more!
I think its a shame that such big travel sites have to resort to such tactics.

Further i cannot cancel as its non-refundable booking.
Needless to say, i learnt my lesson and will be vary of such 1night free stay and other promocodes that really do not give what they claim!!!