Aug 08, 2019
Updated by dilipboddula Im right next to my phone when Customer service have called me twice but both times, it is just 2-3 rings and before i pickup, the call has dropped.. Immediately in next few mins, they dropped me an email saying that my phone is not reachable and marked the issue as resolved as customer didnt respond. This is the how customer firendlly GoIbibo is.
1. Regarding the extra amount deducted : I have paid the money
through their android mobile application. In the credit card section of
the page, after i have entered credit card details, I have been shown
a green button with text 'Pay 38400 Rs'. After i clicked on the
button, it redirected to bank page and requested to enter OTP (No
Amount shown here). I have realized that 40400 was deducted only after
the successful payment.
Ibibo Team has agreed in the morning, that this is their system issue to show
Incorrect amount in the credit card section when such offer is not
applicable to Credit Card payment. If the system would have shown the
40400 Rs in credit card payment section, i would have chosen alternate
payment methods which would give me more benefits.
This could be considered as a fraud & phishing case where the customer
is shown one amount on the payment page and deducted unauthorized
amount from his/her credit card . GoIbibo have collected my credit card
details including CVV on their website and used it for unauthorized and
illegal transaction without my consent. As per the Law, any hidden
charges after the final consent of the customer is considered as Illegal. I hope you they are aware of this.
2. Regarding the wrong flight : After the booking, I have called
GoIbibo Customer service team to highlight that AirAsia flight is booked instead of
SpiceJet, Their team member has confirmed that there is no spicejet
flight in their's system. He almost searched for 30 mins keeping me on
hold to find the spice jet flight but he couldn't. (Call is recorded for the same). This clearly
shows that their system was at fault when i made a booking. I Strongly
believe that because of that faulty system at that moment, the airasia
flight is booked instead of Spicejet because system is unable to find
spicejet.
I requested them for a call back, waiting to see if they would care about long term customers..
Verified Support
Aug 31, 2019
Ibibo Group / Goibibo Customer Care's response Hi Dilip,
Greetings from Goibibo.com
This mail is in reference to your booking id: GOMUPKGINTANDe616944 // NAKIPF4TL.
We checked both of your issues raised and below are the observations, basis the validation was done:
1. Please be informed that customer did not get the offer discount basis not fulfilled the offer T&C's, further offer amount and the offer was removed from this transaction.
Even the customer was intimated on the same on Payment Gateway.
2. We are sharing the historical booking logs for your reference.
Kindly note that we have checked and found that neither was there a bug in our app/site nor did we manually intervene in the process of booking.
Also, the review page and subsequent pages depict the itinerary selected for our customers to review again for a hassle-free experience, which we assume has been skipped at your end.
{
'dd': '[protected]',
'ad': '[protected]',
'fr': 'HYD',
'to': 'DEL',
'dt': '20:30',
'at': '22:25',
'td': '-',
'ta': '3',
'e': '320',
'cr': 'I5',
'an': 'AirAsia India',
'ocr': '',
'fn': '727',
'ibp': 'airasianew',
'du': '01h 55m',
'XXX_NoUnkeyedLiteral': {
},
'XXX_unrecognized': None,
'XXX_sizecache': 0,
'multiCinfo': 'air-HYD-DEL[protected]E-100--',
'multi_airline': 'true'
},
We hope the above clarifies.
NOTE: In case, ticket falls in no-show purview, applicable No Show Charges would be added apart from cancellation charges mentioned above or the ticket will be treated as non-refundable.
Goibibo would not be responsible for the same.
Regards,
Team- GoIbibo Care
