Ibibo Group / Goibibo Complaints & Reviews

Goibib has been horrible about this. The payment of 18, 000 rs was deducted from my account but the transaction was never completed.

The booking number is
Htlsxbk6kw

They have removed the booking now and i am not even able to call customer service.

I have raised complaints more than twice and one the case number is 28603473

This is extremely unprofessional and will make sure not to use goibibo ever again.

Dear team
One of the worst service i have received from goibibo. Booking number htlpfzgt2m
This booking i have made payment in advanced but when i entered the hotel, they told me that this hotel has no tie-up with goibibo hence they can't provide any room. I was travel around 200 km with my wife and five years twin children. Continue i called up their executive but after four hours i have not received any kind of alternative hotel arrangements.
After that again i have booked another hotel name is maya from their site. When i went there they have charged me rs1180 for five years infant for per head per day. I have paid rs 4720 extra for two five years boys.
Around 4 pm i have received a phone call from one of their female executive and she told me that this extra amount which i am paying for children goibibo will pay and also different amount from last hotel to new hotel also paid by goibibo.
From very next day my harrassment again start. I have received atleast 20 times phone calls from different executive and all they are telling "he can solve this issue pls tell me from beginning."
Now you have paid me only my booking amount.
My question are
Why you have not informed me earlier when you knew you have no tie up with camelia hotel?
Who will pay for my four hours harrassment?
Who will pay me when i shifted lower grade hotel with higher value?
Who will pay extra rs4720?
I need full refund including my extra payment of rs4720.
Need revert on this. Otherwise i have to go with consumer forum for further step for customer harrassment. It was a misrepresentation from your company.

I had booked my flight from Dehradun (Uttarakhand) to OMAN on 15 of MAY 2019.(JET airways.)
My account debited Rs.15886 for this flight and my ticket was confirmed however a day before arrival my flight was cancelled and Goibibo told me that they will refund my amount and after that i booked another ticket for OMAN with extra charges.

Still Goibibo haven't refunded my amount I called them several times and they still saying they will refund it in 3 to 4 working days.

Complaint Status
[May 19, 2019]
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Updated by Jitender Maurya, May 19, 2019

Worst customer service from GOIBIBO. They are disconnecting my call again and again. Same on this people.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 20, 2019

Dear Jitender Maurya,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDAND5f6cf[protected].

In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline.

Viewing their current situation, it is likely to take some time.

We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

For any clarification, please revert on the Ticket #27807089.

Assuring you best of our services.

Regards,
Team-Goibibo

I have received this fees back from GOIBIBO team 2 months ago but still no update on refund. Kindly let me know when you are going to pay my refund or not?

Thanks Regards,
Jitender Maurya

I booked a hotel room in Oyo 15643 Laxmi Sadan Residency (11, Near jain mandir, Rishikesh Road, Bhoopatwalal, Haridwar) on 28th June, 2019 at 9:59 p.m. through Goibibo, Goibibo Booking ID: HTLFL3CQGG, Hotel Booking ID : [protected]. I paid Rs.1024/- through online net payment. The check in date was 29th June, 2019 and the checkout date 30th, June, 2019 .Upon reaching the hotel, I was told by the hotel management staff that my name was not listed with them, even though I had prior booking.

I contacted the customer care immediately, they told us any room is not available with them in Haridwar for our stay. Me along with my family were left stranded in the new city with nowhere to go. I also demanded the refund of the booking amount I paid.

I have since then contacted with your customer care multiple times with no fruitful results. The refund has not come to my bank account since, and it has been more than 2 weeks. I even sent an e-mail regarding the same on 01st July 2019.

I humbly demand the refund back without any conditions and delays. I expect quick response to my query otherwise I will be forced to take legal actions against you.

(Alka Agrawal)
Contact No. [protected] (M)

Please solve issue...
Waste my day 6 date night on road 4 hour your customer care so poor service... And spend also extra 4000 money please solve... My issue... And give my money or compenstation... Its your end fault customer respoane level zero and security also
Send my money with compenstation
Booking id htlk69pjpl
6 day cross no one response please team send my money with compenstation with happyness

I had purchased refundable international flight ticket worth ₹53000 from Ahmedabad to Atlanta. On 30th June 2019 I requested the charges for cancelation and goibibo provided me that in a mail. All charges including penalty was around 8000. After 2 days I canceled the ticket and then they says that this ticket is non-refundable. I was shocked that how come it be nonrefundable. I raise the concern on 3rd July 2019 and since then I am doing follow up on my refund and they are saying that our team is working on it, please give us 24-48 hours. Now it’s been more than 8 days and still they are saying the same. I got a cancelation mail mentioning 0 refund amount in it. I do have my confirmed ticket with refundable mention on it and also have cancellation charge in email from goibibo. I am really in big trouble by booking with goibibo. Please help me by providing refund as it is a huge amount for me.

I did receive refund of my ticket which i cancelled from go ibibo with booking id :- trnafd08lr8s10 and i m yet yo receive refund of rs 1665 in my account. Goibibo has told they have refunded it but it didn't reflect in my account. I contacted bank with reference number but didn't receive any help from there and have been told to contact the source so kindly help me with my refund...

We booked tickets from bangalore to coimbatore on a friday night and return ticket on saturday evening. The bus from bangalore to coimbatore was caught by rto office and no alternative was provided. We went back to our place in bangalore. So we couldn't even take the bus from coimbatore. As we stayed in bangalore. The refund for bangalore to coimbatore journey has been made but the refund for return journey is still not considered and been replied. Even when i have tried cancelling the ticket during that time it dint allow me to.

I have booked hotel regency surat from 10 till 12th july. After reaching hotel they don’t have any service and for parking they were very harsh n blur that they are not responsible for our car which was parked in front of there property. They don’t even proving any space or guard for that car parking
Being a central employee i know all acts and rules but it’s my complain against your company and services and against hotel too.
Either refund my money or just shift me to a better hotel with parking security

I had booked a flight tickets for two persons through your site on 26/06/2019 from Jabalpur to Trivandrum in Indigo for 30/10/2019 and the money was debited from my IDBI account no.[protected] stating MAST-POS/IBIBO GROUP Gurgaon GURGAON IND. But I did not receive any message from your part or from INDIGO. so please let me know whether the ticket was booked or not.It is most urgent. The passengers names are RAJI.V N AND LEKSHMY. My email id is "[protected]@gmail.com and phone number is [protected]

I booked a room at OYO 40985 Hotel Odiyana for 3 nights and paid the fee online. ID - HTL4JG2UZJ. But later when I was at the hotel, I was told I have no reservations. I have not been refunded the money I paid for the room. I didn’t even get to stay in the hotel and here I am getting the greetings for using your service. Such inconvenience and carelessness. Can you please work on this issue asap and refund me my amount. I searched for a hotel on google and Ibibo provided me a hotel with special discount. But once again, because of the issue between the hotel and ibibo company, my reservation wasn’t available. Please refund the amount I paid for your irregular service. Hoping for a feed back soon.

I made a booking with goibibo for OYO townhouse 065 calangute for the 10-11th of july which showcased it as a 4 star property and especially specified the presence of an elevator. However, after reaching there i discovered that there was no elevator, no swimming pool and aditionally the hotel was in a mess due to the ongoing construction and had 0% hygience with flies hovering around. Goibibio tricked us into booking the hotel without mentioning about the construction and i am filing this complaint after waiting outside the hotel for 3 hours and speaking to 6 customer care executives of Goibibo who have keep delaying my request every 10 minutes.
I seek absolute compensation for Giibibo's unprofessionalism.

Dear sir/madam
I booked a flight from goibibo in kotak mahindra bank app. I cancelled the flight (Pnr-qmdisk) direct indigo, they refunded the amount of 4133 inr to goibibo. But you are decline that you don’t received any amount. They also sent me the mail of refund amount to you. Even your customer executive not pick the call. Here i am attaching the screenshot of the mail from indigo of refund amount to goibibo.
Kindly help me to get back my money.

Regards
Vishal sharma
[protected]

This is in reference to goibibo booking id htlu4m8fcl. Hotel booking id [protected], advance receipt no hdar[protected]. Which was booked on 6th july 2019 time 10:56pm. Deducted inr rs 668.00 for hotel room at oyo 19934 hotel golden arch vijayanagar, bangalore. I was reached hotel to check in at 11:30pm at that time i came to know fake booking. Hotel staff told us that there is no such booking here and all rooms are sold out. I have movie shoot in the morning so i need to sleep properly to face camera. Around 11:40pm i gave call to customer care they told they will resolve in 10min and wil call back. But no response after that. I was repeted 6 times. It was a like mental torcher to me.
I was on street till 3:00pm. I didnt find any solution and my health also got upset. Suffering from cold, headace and also feverish. I was with laggage on road with no security. Even i felt tourcher with dranken people on road. Please give me justice and punish the concern company and team. Now i cant attend my shooting in the morning due to misguide and false promise ans statement from goibibo team finally they arranged another property to stay in the morning at 6AM. And told to me the stay is for 24 hrs and they will make repayment of Rs 1336.00 for the issue. But i got only 4hrs stay and hotel management told at 12PM ur stay is closed and goibio team made auto checkout. Again i faced the problem and also my repayment also not done. and i lost my earning nearly inr rs 100000 for my movie project. Kindly revert back with justice.
Thanking you
Regards
Anand sirsikar

I have booked 2 bus tickets from manali to karnal on 25th june 2019. But i got call from bus agency that the bus got cancelled and i will get the refund in 2-3 days from goibibo. It has been 15 days but i got nothing no calls no mail no refund. I don't even have their customer care number for complaint. I called the bus agent but he didn't answered my calls. At the website my ticket status shows travelled and the customer service is telling me that my tickets didn't got cancelled and they made the payment to agent. If anyone has their number please let me know.

Dear sir,

This is regarding my booking in air vistara premium economy form delto bbi on 15th july and return on 17th july. But i am not able to select my seat in premium economy and called the customer care for the same and being told that the ticket is booked under economy lite.

Find the attached ticket copies and resolve the issue. As i am a club vistara frequest flyer with no[protected]

Hope my issue will get resolved before my travel.

I had made a Hotel booking through Goibibo for a stay at Wooden Home, Kothagiri for stay from July 5th to 7th. My booking ID is : HTLZJND5HC.

When I reached hotel i was informed that booking never happened. I contacted goibibo CC and registered a complaint. Neither did i get any response nor any refund of Rs. 9268.

Please help. mob: [protected]

I had booked a hotel Royal Inn Yamunagar booking id HTL5LH9ETJ but was denied entry as the rooms were full. Why is this goo[censored]p??? I had to suffer a lot, made calls to your customer care numerous time but query has not been resolved. I want my refund and compensation for the sufferings I had gone through the whole process in night in a unknown city for me.
Aditya
[protected]

I have booked ticket on 26/05/2019 with goibibo website and partly cancelled with airlines on same date

Now airline says the have already refunded to goibibo but i have not received yet

Goibibo ivr systems have no option for to take help of customer care executive

Here are the pnr no which is received from airlines - bi1s5q and h6hfkv

Kindly resolve the same