Ibibo Group / Goibibo Complaints & Reviews

With reference to current news of jet airways shutting down their operations, i have received an email today morning from jet airways that my flight as per the details below is cancelled and that i should contact the agent for refund. I have been constantly messaging ibibo through mobile app but not getting sufficient response to my queries as it is auto generated. We expect go ibibo to contact us just like jet did and inform us about the cancelled tickets.
They are still shwoing me status as flight on time which is wrong. So i request them to send me updated flight details and procedure for claiming refund.
The flight details and booking reference is attached as photo.
The same happened for a different jet flight booked through mmt for which i already got the complete refund back. Expect the same service from goibibo

I have booked a hotel in rohtak.
Booking id is htlxayzstg
My mobile no. Is [protected]
I have stayed here at 19-20 april, 2019
After check out yet i have not received any review writing option in my app.
So please provide me review option for this booking.
And also provide gocash + for review a hotel which is main offer from goibibo to book hotel.

Hello sir.. I had cancel my bus ticket booking on 9 april 2019.. After that goibibo send a reference number to track the refund status.. I tried but no information.. I want my refund money in urgent.. Goibibo agent tell to contact you.. So i contact you to sokve my problem.. Still now my refund cash noyt yet credited to my account.. My bank reference number is[protected].

Thankyou..

I was booking a flight yesterday bombay to varanasi for 20th may, however the transaction failed due to slow internet. They had debited an amount of nearly 8000 and instantly refunded it. I tried the payment again and the samr thing happened. Howrver this time i see the money debited today morning at 6:39 a. M and no refund is received neither any booking is showing. Also i tried contacting them. Tbere is no proper way ro contact. They are not replying to my message in fb

Hi team,
This is a high priority issue i have booked 2 tickets from bangalore to trivandrum through indigo airlines on 15.04.2019 money 16628.00 got debited from my account but tickets not booked this is really unfair called the customer care and my bank as well too many times but its of no use i need my money as quickly as possible and a call back. I haven't expected such a pathetic service and i need a reply asap.

If not resolved on time in one days time im gonna raise this issue to the court.

Regards,

My money deducted but booking not confirmed, 51000 rupees deducted and here no one to response worst service around 5 days already completed, my name is muhammad mazher ali phone number:[protected]
Please solve my issue and refund my amount or give me new booking on same dates but worst experience ever if solved i will complain against ibibo so be sure

My pnr number r9lrku. I got message due to some technical issue my flight is cancelled. Help me out with providing re-booking ticket. I talked to air france the answer from air france is attached below. I called& mailed goibibo plenty times from last few days but no response got in return. Please try to resolve my issue as passenger is senior citizen.

Name: kartik garg
Date:19/04/2019
Call:[protected]

Description: when i reach hotel they clearly refuse my reservation saying they don't have tie up with ibibo anymore and i had to cancel the booking and as per the timing i didn't get any refund.

I just want my money back, i even reach on time but they refused to take the reservation hence i had to cancel it.

Please help!!!

Booked an airline ticket through goibibo for jet airways which eventually got cancelled.
Goibibo however doesn’t inform me that the flight was cancelled.
The company doesn’t have a customer care number where u can discuss the issue being faced, the ones available don’t address issue.
They r not helping us enough to book another ticket or get refund either.
Need your intervention to stop the malpractices done...

I had jet airways flight on may 24th which has got cancelled.. I want to know how and when i can get my refund... Why can't u guys pick customer call.. Everything is auto generated... Seriously fed up trying to contact u.. I'm just feeling i should never book through goibibo.. Make my trip is so much better... They have good customer relations..

My flight details - jet airways
Flight no-9w449
Pnr no-nhhftr

Contact me to the earliest
Raksha
[protected]

Sir
Today i have received mail from jet airways that flight no -9w577 in which i had booked three tickets from dubai to mumbai on 25th may 2019 has been cancelled as per mail mentioning that if tickets booked thrgh third party. You should contact your travel agent for refunding... Since then i have been trying to contact go ibibo thrgh mob app and customer care no... But not getting satisfactory response and auto-generated or updated massage still showing flight on time.. Hence i would like to know your refunding policy in case of flight cancelled... I hope prompt action from go ibibo in this regard
Pnr no-pyxnnj

Dear go ibibo team,

My first and worst experience with you.

I heard about the customer satisfaction at go ibibo that is reason i choose to book through you for my special moment (My honeymoon) but i guess i did a big mistake.

The room was not at hygienic as the bed sheet was all dirty plus mosquitoes was all over.

There was no safety feeling at all as i have to change our hotel bcoz hotel staff was not cooperative.

Looking for positive response plus amount to be refund as soon as possible

My hotel booking id[protected]

Unable to contact or reach Goibibo either through call or mail or online support system.

I am Shaarumathi, I have booked a round trip from London Heathrow to Chennai on May 22nd in Jet Airways airlines (PNR-CAIILN) (Booking Id: TUA1R7FJG) through Goibibo on March 24th. The airlines have cancelled all flights and I tried to contact Goibibo by calling their customer care number +91-[protected]. I have tried like 40 times and no-one had picked the call and it asked to me use the online support system.

When I tried to cancel my booking according to your FAQs provided by goibibo support- solution page- The flight I booked was cancelled by the airline. How do I get my money back?. The page is re-directing to a sign in page or type the otp number. But I didn't receive any otp and so I tried sign-in but the page is loading and not directing to any page. So I am not able to cancel my booking also.
Only after getting the refund I will be able to book my flight tickets again. I tried all methods and nothing is working in their website. When I tried to write to the management it again directing me to a log-in page, again when I gave my Goibibo account details it says incorrect username or password. But with the same details I signed in the goibibo account. I used the online Chat which is utter useless.

I contacted Jet Airways and they asked to contact Goibibo regarding my refund.How do I get my refund? How to cancel it?

Please look into the issue ASAP so that I’ll be able to arrange my travel accordingly.

Dear sir
As I Rohit goyal booked ticket from ccu to can and return flight on 17 th may and 23 may, but as status is still showing status pending, I am not getting proper answer from goibibo customer care also as they are not responding as I have to go on 17 th may 2018 please confirm so that I can book another ticket or I will get confirmation, please see the same I have booked from [protected]@yahoo.com and mob no [protected]

Tried contacting goibibo regarding my refund but no one is responding. We tried calling but there is no number we can get connected for our bus travel complaint. Also there is no response on 24/7 helpline or chat option. We are higly pissed off with pathetic services. Our money is still pending for refund. We payed 8000 for AC Volvo bus from Bangalore to Goa and bus provided for travel was not Volvo and got breakdown just after 4 of journey and we had to travel by our own means as we had hotel and other bookings. Kindly take this request on priority and initiate my refund as soon as possible. Travel operator which was involved was Shayamala Travels from Bangalore. Below are the booking details.

BOOKING ID: GOBUSANDf294db05cf
Date : 17th April.

Thanks

My self satadal ballav my e-mail id - [protected]@rediffmail.com, booked hotel through goibibi on 5th april to 6th april at kota kanha palace and the bokking id is htl488myps and hotel bokking id is [protected] for an amount of 4550.0 rs for 03 rooms, but when i reached the t hotel. Hotel management denied room stating they have withdrawn the online booking with goibibo and we were denied room and have to book another room with much difficulty. But we are trying to contact goibibo for refund, we are unable to contact them. Untill today the taking booking for that hotel.

Kindly help us to get the refund.

My pnr jql69v, got msg from air astana saying that the flight to almaty is cancelled for 24th may.

Air astana will initiate the 100% refund thru goibibo only, as i booked the flights thru your website.

Non of your phone numbers are working and email is getting auto response.

I need to talk to your rep. So that the refund is processed asap.

Plz contact me on my email
[protected]@gmail.com
Ph +91 [protected]

Plz response

I got an email from Air Astana saying our May 24th flight has been cancelled.
Goibibo still hasn't informed about the same. I have been incessantly trying their toll free numbers but the ivr has no option to speak to a human. It self disconnects the call after saying they will send a link and you may handle it online.
Their app has an assistant Gia but it's a robot and no pre written questions match my question.
Basically I have no way of contacting Goibibo and ask them to arrange a refund

With reference to current news of jet airways shutting down their operations, i have received an email today morning from jet airways that my flight as per the details below is cancelled and that i should contact the agent for refund. I have been constantly messaging ibibo through mobile app but not getting sufficient response to my queries as it is auto generated. We expect go ibibo to contact us just like jet did and inform us about the cancelled tickets.
They are still shwoing me status as flight on time which is wrong. So i request them to send me updated flight details and procedure for claiming refund.

I tried to book 2 train tickets today, they debited money from my account but ticket didn't get book. My go cash is also used. I want my go cash amd money to recive back.

My go ibibo account number is - [protected]
User name is - pragya lukhey

I did the transaction on 18/04/2019.

I was booking railway tickets from indore railway station to bhopal railway station. Kindly help me to receive my money back