Ibibo Group / Goibibo Complaints & Reviews

I had jet airways flight on may 24th which has got cancelled.. I want to know how and when i can get my refund... Why can't u guys pick customer call.. Everything is auto generated... Seriously fed up trying to contact u.. I'm just feeling i should never book through goibibo.. Make my trip is so much better... They have good customer relations..

My flight details - jet airways
Flight no-9w449
Pnr no-nhhftr

Contact me to the earliest
Raksha
[protected]

Sir
Today i have received mail from jet airways that flight no -9w577 in which i had booked three tickets from dubai to mumbai on 25th may 2019 has been cancelled as per mail mentioning that if tickets booked thrgh third party. You should contact your travel agent for refunding... Since then i have been trying to contact go ibibo thrgh mob app and customer care no... But not getting satisfactory response and auto-generated or updated massage still showing flight on time.. Hence i would like to know your refunding policy in case of flight cancelled... I hope prompt action from go ibibo in this regard
Pnr no-pyxnnj

Dear go ibibo team,

My first and worst experience with you.

I heard about the customer satisfaction at go ibibo that is reason i choose to book through you for my special moment (My honeymoon) but i guess i did a big mistake.

The room was not at hygienic as the bed sheet was all dirty plus mosquitoes was all over.

There was no safety feeling at all as i have to change our hotel bcoz hotel staff was not cooperative.

Looking for positive response plus amount to be refund as soon as possible

My hotel booking id[protected]

Unable to contact or reach Goibibo either through call or mail or online support system.

I am Shaarumathi, I have booked a round trip from London Heathrow to Chennai on May 22nd in Jet Airways airlines (PNR-CAIILN) (Booking Id: TUA1R7FJG) through Goibibo on March 24th. The airlines have cancelled all flights and I tried to contact Goibibo by calling their customer care number +91-[protected]. I have tried like 40 times and no-one had picked the call and it asked to me use the online support system.

When I tried to cancel my booking according to your FAQs provided by goibibo support- solution page- The flight I booked was cancelled by the airline. How do I get my money back?. The page is re-directing to a sign in page or type the otp number. But I didn't receive any otp and so I tried sign-in but the page is loading and not directing to any page. So I am not able to cancel my booking also.
Only after getting the refund I will be able to book my flight tickets again. I tried all methods and nothing is working in their website. When I tried to write to the management it again directing me to a log-in page, again when I gave my Goibibo account details it says incorrect username or password. But with the same details I signed in the goibibo account. I used the online Chat which is utter useless.

I contacted Jet Airways and they asked to contact Goibibo regarding my refund.How do I get my refund? How to cancel it?

Please look into the issue ASAP so that I’ll be able to arrange my travel accordingly.

Dear sir
As I Rohit goyal booked ticket from ccu to can and return flight on 17 th may and 23 may, but as status is still showing status pending, I am not getting proper answer from goibibo customer care also as they are not responding as I have to go on 17 th may 2018 please confirm so that I can book another ticket or I will get confirmation, please see the same I have booked from [protected]@yahoo.com and mob no [protected]

Tried contacting goibibo regarding my refund but no one is responding. We tried calling but there is no number we can get connected for our bus travel complaint. Also there is no response on 24/7 helpline or chat option. We are higly pissed off with pathetic services. Our money is still pending for refund. We payed 8000 for AC Volvo bus from Bangalore to Goa and bus provided for travel was not Volvo and got breakdown just after 4 of journey and we had to travel by our own means as we had hotel and other bookings. Kindly take this request on priority and initiate my refund as soon as possible. Travel operator which was involved was Shayamala Travels from Bangalore. Below are the booking details.

BOOKING ID: GOBUSANDf294db05cf
Date : 17th April.

Thanks

My self satadal ballav my e-mail id - [protected]@rediffmail.com, booked hotel through goibibi on 5th april to 6th april at kota kanha palace and the bokking id is htl488myps and hotel bokking id is [protected] for an amount of 4550.0 rs for 03 rooms, but when i reached the t hotel. Hotel management denied room stating they have withdrawn the online booking with goibibo and we were denied room and have to book another room with much difficulty. But we are trying to contact goibibo for refund, we are unable to contact them. Untill today the taking booking for that hotel.

Kindly help us to get the refund.

My pnr jql69v, got msg from air astana saying that the flight to almaty is cancelled for 24th may.

Air astana will initiate the 100% refund thru goibibo only, as i booked the flights thru your website.

Non of your phone numbers are working and email is getting auto response.

I need to talk to your rep. So that the refund is processed asap.

Plz contact me on my email
[protected]@gmail.com
Ph +91 [protected]

Plz response

I got an email from Air Astana saying our May 24th flight has been cancelled.
Goibibo still hasn't informed about the same. I have been incessantly trying their toll free numbers but the ivr has no option to speak to a human. It self disconnects the call after saying they will send a link and you may handle it online.
Their app has an assistant Gia but it's a robot and no pre written questions match my question.
Basically I have no way of contacting Goibibo and ask them to arrange a refund

With reference to current news of jet airways shutting down their operations, i have received an email today morning from jet airways that my flight as per the details below is cancelled and that i should contact the agent for refund. I have been constantly messaging ibibo through mobile app but not getting sufficient response to my queries as it is auto generated. We expect go ibibo to contact us just like jet did and inform us about the cancelled tickets.
They are still shwoing me status as flight on time which is wrong. So i request them to send me updated flight details and procedure for claiming refund.

I tried to book 2 train tickets today, they debited money from my account but ticket didn't get book. My go cash is also used. I want my go cash amd money to recive back.

My go ibibo account number is - [protected]
User name is - pragya lukhey

I did the transaction on 18/04/2019.

I was booking railway tickets from indore railway station to bhopal railway station. Kindly help me to receive my money back

I booked hotel at gurgaon through goibibo, the service is pathetic and there is construction is going on, smelly area, hotel is not convenient for stay, i want cancel the booking and i want refund of that amount.
Oyo flagship 532 sikanderpur metro station, gurgaon
Booking id - htlsu4nv5g

Goibibo group is not replying on it, they told were working on it

I have made payment for intl flight from beijing to coimbatore for 28 may 19 on 17 apr 19 at 1526 hrs. But booking confirmation has not been received till now. There is no contact number existing to speak to customer care, only automated ivrs is available. Tickets fares have increased now if i want to book again for same flight. There is no option shown in the site to camcel the booking. I'm really stressed about this carelessness attitude of company. I confirmed from bank that amount has been debited from my account. Rs 58, 767.14/-. Bank is telling me to contact merchant for refund. Please help me to retreive my amount.

All the jet airways flight have been cancelled, and it does not show it in my goibibo account that the flight is cancelled. I have a booking with Korean air and it includes a jet airways flight as a code share flight. I need new alternatives and no one from ibibo is ready to help. No one picks the calls as it always say to people calling right now.

My husband made a flight booking from your app and now he wants to reschedule his flight. Customer care number is just useless it says v r hvnd lots of call so visit app or website. When v try to connect through app response comes after 15 20 mins. V r trying for last 2hrs but not able to reschedule the flight. Who is responsible if the flight cost increases?

Hi,

I had booked a return travel ticket from amsterdam to kolkata via goibibo. Jet was the primary flight operator (Mumbai to amsterdam) of the international part. No issue was there while coming to kolkata but now jet has stopped their operations formally and even they put a public notice on their website today 17 apr 2019 that today was their lasy flight and they are suspending all other domestic and international flights. My return ticket is scheduled on 23 apr 2019, so when i asked goibibo to check with a jet to start processing the cancellation and refund, the executive said they dont have any confirmation on jet flight cancellation and i should wait till last moment.
I asked them its already a public notice, why cant you raise a refund request on behalf of passenger?

They dont have any answers neither they agree to take care of the fare difference.

Why should i suffer till last moment and why cant goibibo raise a refund even after jet put a formal notice of flight suspension?

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered email id is [protected]@gmail.com/[protected]
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site.

We were booking the flight ticket from Delhi to Brussels through goibibo website and the date for booking was 21 April. After the payment the booking date is changed to 28 April. I wanted to change the booking for 21 April, tried calling the number provided but due to some high volume I am not able to reach the customer care (emails, phones, chats). Please help us resolve it asap. Its an urgent case.

Even when we chatting with the support they are showing wrong bookings (details attached).

This is very bad for the company to do something like this. We expected more response from company with such a reputation.

PS: Booking ID: TUA525Q2O
PNR: LLNFC3

Dear Team,

Greetings!

Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
Hotel care taker was confirmed to OYO to this problem.
Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

Because this is not my fault, that is your poor services

Oyo complain no[protected] & 14619698

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
Will be taking legal procedures if not satisfactory.
Contact numbers o[censored]s
Tejas - [protected]