I booked a cab along with my flight using goibibo - cab from kial to my home in bangalore however i'm unable to see confirmation for same in the receipt that i received.
Although flight booking is confirmed, i'm not sure whether the cab booking was confirmed, nor do i know whether i was charged for it as i cant see a breakup of the overall paid amount, nor do i know what i need to do to engage my cab after i reach kial.
Please assist asap as my flight is on 29th april 2019.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Apr 10, 2019
Updated by sonuAnand 1. The chat feature on Goibibo website doesn't work, it simply doesn't launch itself, tried it over several days, same result.
2. There is no customer service email provided either.
3. There is no provision to raise a Service Request number. The "Write to Management" feature needs a SR # to proceed. This is like a catch 22 situation.
4. The toll free numbers help you connect but you are told by IVR that the Cab department is busy with too many calls.
How is the Customer expected to reach Goibibo directly to resolve their issue. No wonder customer satisfaction score is so low.
Apr 10, 2019
Updated by sonuAnand When I used toll free last week, I was told by the Rep, that I shall receive a call back. One Mr Sukesh heard me out completely and promised he shall investigate the matter and would get back in a few hours, latest by 04/08/19. I have not received any update from him ever since.
I dialed toll free again today. I've been told that I'll be getting a call back in 30 mins from the Manager in Cabs dept as they are all busy at the moment. I was also told that since the call was being recorded, the promise was genuine :) Eagerly awaiting to hear from the Cab dept.
Verified Support
Apr 10, 2019
Ibibo Group / Goibibo Customer Care's response Dear SonuAnand,
Greetings from Goibibo.com
We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.
We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.
We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.
Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:
Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.
Assuring you best of our services.
Regards,
Team Goibibo
Apr 12, 2019
Updated by sonuAnand Email ID: anandpal.[protected]@yahoo.com AND [protected]@yahoo.com
Cell: [protected]
Booking Id: N6ESND4PE
Booked on Fri, Jan 25, 2019
Flight on 29th Apr: IndiGo(6E2458), DEL to BLR
Apr 12, 2019
Updated by sonuAnand I was promised a call back within 30 mins on 10th Apr. No one called the entire day and until today, I've not received a call back from the Cab dept. So much for Goibibo's 24*7 customer support phone line which promised a call back however didn't follow up to ensure I received one.
I've provided my booking and contact details on this forum. Lets see how it goes.
Verified Support
Apr 16, 2019
Ibibo Group / Goibibo Customer Care's response Dear SonuAnand,
Greetings from Goibibo.com
This mail is in reference to your cab booking attached with flight booking id: GOMUPKG9ABA[protected].
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27376401.
For any clarification, please revert on the Ticket #27376401.
Assuring you best of our services.
Regards,
Team-Goibibo
Apr 19, 2019
Updated by sonuAnand 7 days and no response on this forum. Just give me some answer to show you are interested.
If the author needs the compensation and does not know the rules, the author has 2 options
1. To forget about unidentified refund, or
2. To hire the professional quckly aiming to bring the legal case in the dictrict court.
The professioanal, whom you are due to pay, must explain the expected amount.
Expected expences start from rs 6000 + expectation: judgement + reward.
sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
Company Number 10997305
e--mail: < aryan @ vivaldi.net >