Ibibo Group / Goibibo Complaints & Reviews

We were booking the flight ticket from Delhi to Brussels through goibibo website and the date for booking was 21 April. After the payment the booking date is changed to 28 April. I wanted to change the booking for 21 April, tried calling the number provided but due to some high volume I am not able to reach the customer care (emails, phones, chats). Please help us resolve it asap. Its an urgent case.

Even when we chatting with the support they are showing wrong bookings (details attached).

This is very bad for the company to do something like this. We expected more response from company with such a reputation.

PS: Booking ID: TUA525Q2O
PNR: LLNFC3

Dear Team,

Greetings!

Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
Hotel care taker was confirmed to OYO to this problem.
Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

Because this is not my fault, that is your poor services

Oyo complain no[protected] & 14619698

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
Will be taking legal procedures if not satisfactory.
Contact numbers o[censored]s
Tejas - [protected]

I have booked business class ticket through Goibibo on 16th April 2019 for two persons. I have received a confirmation mail stating that the booking is confirmed and it clearly shows Business class in the mail. But I have received a mail from Emirates that the ticket is confirmed in Economy class. I have booked for business class then why its Economy from Emirates?

Tried a lot to reach goibibo team but no use. They does't have provision to contact them neither mail id to reach them on this issue.

I don't want to change my travel dates. Make sure I should get the Business class tickets immediately.

I have booked a ticket from mumbai to kathmandu where the connecting flight is from delhi and it is booked in jet airways pnr no: sfgxea flight no: 9w260 for 11th june 2019. As jet has been closed now, i want to know how you will accomodate me in other flight. I am trying to call but unable to speak to any officer of goibibo.

I request you to call me back or find a solution to this and reply.

Thanks,

Yogita d chandarana
[protected]

I have done two bookings using my credit card for my cousin mrs vijayalakshmi iyer and her husband mr vs iyer for bom-phl-bom. The journey is to commence on apl 26th. Unfortunately, mr iyer had to undergo emergency angioplasty and he is not fit to travel now. Hence we have been seeking re-scheduling the journey dates for both the passengers for the past one week, but in vain. So many calls were made to the call centre. We are given only false assurances. British airways which is the carrier asked us to route the request only through goibibo.com. Please resolve this immediately. Mr iyer could be contacted through[protected] and email id is [protected]@gmail.com.. A man who has undergone angioplasty only a couple of weeks back, is put under tremendous tension. We will hold the company responsible for anything untoward happening. Goibibo booking reference is tuavb39di. The pnr of british airways is mdj4ho and the flight is ba138 from mumbai on apl 26, 2019.

Dear Goibibo team,
Ur organisation had charged me twice payment for booking dtd. 12.4.19 instead of making so many follows Goibibo is not refunding my money of 774.

Pls refund my money or i would be bound to come thru legal action for harrassment.

Thanks & best regards

Rajan pratap
[protected]

My name is omkar suryakant kokate, i booked my flight from russian, volgograd to saint petersburg. It's been 8 hours i have not received any confirmation email, helpline numbers are not working, my registered number is not receiving an otp so i can't even ask for support online. This has been a very terible experience for me. They are not even replying me on email.

There was a cancellation of my flight on 16th april by the airline and i received your message regarding refund for the particular flight.
So on the app i applied for refund for jet airways flight but you cancelled my return flight of indigo and initiated refund for that. I tried customer care but couldn't contact you. Requesting you to please help in this case as soon as possible

I booked hotel shankar palace on 16/04...
Check-in time was 12 pm on 16/04..
So i booked for 15/04 too... So i can stay there..in early morning on 16/04...

But on arrival... Person on reception... Told me...
That in his hotel account... No money is transferred... N booking status is still pending...
In the case of not getting money from you...
He will charge extra...
Kindly change status... Thank you,

On 12th April I booked a flight from Mumbai to Bangalore from my mobile app registered with [protected], having pnrAIHIRQ. After booking I, immediately got a message that due to payment issue, booking was incomplete, also I got message from bank for amount being credit. I tried to see this in my trips but it does not shown any booking till Saturday. Hence I booked another ticket. But today, it showed the ticket on app, as I was having two tickets, I cancelled it, and I received 0 amount refunded.
This cancellation is due to your fault, hence refund my full amount with interest.
Even I should be paid for inconvenience caused due this this error.

I am trying to check refund status for one of the failed booking with goibibo. Website shows refunded but i haven't got the credit. The support executives are just not helpful and app doesn't give me option to type a free text so that i can ask for reference id and send it to my bank for further investigation.
I tried to call support centre but they didn't handle me appropriately and this the second time i am facing this issue with goibibo in past 6 months now they have stopped taking calls at customer support service centre.

Please help to resolve this issue as soon as possible.

Booking reference id is trnafb0fmlebv0

Dear team
On 12 April to 14 April I booked 2 room in hotel saiganga.shirdi booking I'd HTL5VZGX3E FOR 2 days.
I got invice from ur side.
But on 12 April when I reached shirdi.hotel owner provided me room in sai janseva hotel which was to dirty.due to RAM navmi owner said refused to give me room in sai ganga. If you checked hotel sai Jan seva hotel blocked by your goibibo group due to poor service.
I request you please refund my money.
As early as possible.
Nikhil kolhe [protected]

To whom it may concern,

Why have I been charged Rs.1, 268/- on my HDFC Card, since it is supposed to be a 0% interest EMI.

Attached is my booking confirmation.

I want an urgent answer, or kindly forward my query to the senior management.

My contact number is [protected].

Regards

Domestic flight ticket booking got failed but the amount deducted from bank account.
Amount: 4515/- Rs
UPI Transaction ID:[protected]
Google Transaction ID: CICAgKCytOLoDw
Booking date: 28th Feb, 2019.
Destination: Delhi to Hubli
Email ID: [protected]@gmail.com
Phone: [protected]/[protected]

Since I have made lots of attempts to contact Goibibo for requesting of refunding the amount but there is no positive response. I have really had a bad experience with Goibibo. My Kind request is to refund the amount as soon as possible.

When i was booking my ticket rs 1950 twice was debited from my account and said it will be credited back and i have not recieved even after 13 days . Total of rs 2900 has to be refunded and my bank dint recieve yet . I have placed a complaint in bank also .i have attached the details below . I tried contact goibibo bt no response since its an automated customer support . My queries are not answered and customer care is also automated and no proper answer recieved

Dear goibibo team

I have cancelled a booking with booking id amdwz459o on 29th march 2019. I have received a confirmation mail also from goibibo on the same day that my booking is cancelled and refund will be done.

But so far i have not received my refund. Few times i contacted your customer care. After keeping me on hold for more than 30 minutes, they told every time that they will call back but they never called back. Now if i contact your customer care, i am getting only the message that due to call volume could not attend my call. And i tried many times and getting the same message. Hence your customer care is not able to be contacted.

Hope you will acknowledge this mail and will return my money at the earliest.
Repeatedly you are replying that my mail is short and can not be resolved with the following reply.

"we have examined your complaint and it appears to be a bit short. Short complaints rarely get resolved and often are left ignored by companies. Please expand your complaint in order to have a higher chance of having your issue resolved."

What do you mean by short? What details you want. The way in which you are handling this issue, it seems you try to cheat me.

I am not able to contact goibibo through phone and by mails. You have blocked all the medium so that i can not contact you.

If you are not returning my money, i will initiate legal actions on goibibo

My mobile contact number - +[protected]

Thanks & regards,

Kumaresan ramaswamy

I booked a room in hotel dakha international, karol bagh, new delhi from 16 mar'19 to 19 mar'19. But the hotel management refused to give room and behaved very rudely. My booking id is htlu59us7k. I suffered a lot because of this as i was very tired of the journey and afterwards, i have to arrange for my accommodation. I applied for the refund and i got a call from goibibo management on 19 mar'19 about the issue faced by me but till now i didn't receive my refund. Please look after the matter and take action to get my refund.

Highly frustrated with the level of service and the unresponsiveness.
We had booked four tickets from maldives to thailand using the application. While the payment was deducted the tickets were not received.
We have been trying to reach out to the support from the last three days via phone and email but they are unresponsive on both. From the phone we aren't able to talk to the executive even.
Need the money back asap.

Payment deducted from my debit card but booking was not confirmed, later when i tried to contact customer service i got no response, neither from the toll free number nor from the email. 24*7 gocare support is a misnomer. Very much disappointed.
Please help me get back my money
Recipient's name: ibibo group private limited
Transaction date: 10-apr-2019
Transaction amount: ₹6, 204.00 inr
Your transaction id: 71s27548lv956741j
Invoice ID: 28750314
Purchase details : GOMUPKGa34ea54885350
email id used : [protected]@gmail.com
phone number : [protected]