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Updated: Apr 24, 2026
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Ibibo Group / Goibibo reviews & complaints page 166

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S
SRINI1480
from Delhi, Delhi
Apr 18, 2019
Resolved
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Resolved

Address: Gurgaon, Haryana

I have made payment for intl flight from beijing to coimbatore for 28 may 19 on 17 apr 19 at 1526 hrs. But booking confirmation has not been received till now. There is no contact number existing to speak to customer care, only automated ivrs is available. Tickets fares have increased now if i want to book again for same flight. There is no option shown in the site to camcel the booking. I'm really stressed about this carelessness attitude of company. I confirmed from bank that amount has been debited from my account. Rs 58, 767.14/-. Bank is telling me to contact merchant for refund. Please help me to retreive my amount.
May 28, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2019
Ibibo Group / Goibibo Customer Care's response Dear SRINI1480,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Apr 22, 2019
Ibibo Group / Goibibo Customer Care's response Dear SRINI1480,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
View replies
To anonymous author,

Such complaint will be examined fairly by no one and the author will receive the refund never as

- the author is anonynoys ;

- the author has not provided his address and contact information ;

- the author has not showed his payment with full particulars,

- the anonymous request towards the unknown bank is sent already and the anonymous fraudlent reply is received .

So, the author must hire the professional for fee (starting from Rs6000 for "fresh debt" till 3 months) for the legal assistance or
the author will get zero amount from such his/her efforts related to fraud.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net
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    saranshgoel
    from Mumbai, Maharashtra
    Apr 18, 2019
    Resolved
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    Resolved

    All the jet airways flight have been cancelled, and it does not show it in my goibibo account that the flight is cancelled. I have a booking with Korean air and it includes a jet airways flight as a code share flight. I need new alternatives and no one from ibibo is ready to help. No one picks the calls as it always say to people calling right now.
    May 23, 2019
    Complaint marked as Resolved 
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Apr 18, 2019
    Updated by saranshgoel     My email id is saransh.[protected]@gmail.com. So they can track my booking. Please help me out before the flight prices rise
    Verified Support
    Apr 18, 2019
    Ibibo Group / Goibibo Customer Care's response     Dear saranshgoel,

    Greetings from Goibibo.com

    This mail is in reference to your booking id: GOFLI580ae[protected].

    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

    For any clarification, please revert on the Ticket #27541253.

    Assuring you best of our services.

    Regards,
    Team-Goibibo
    Apr 19, 2019
    Updated by saranshgoel     Dear Guest, we regret to inform that your flight 9W78 13Jun19 from DEL to HKG is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our Contact Centre, please click bit.ly/9Wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds.
    Apr 19, 2019
    Updated by saranshgoel     I have even got this message(above) from jet airways and still Goibibo is showing my flight is confirmed.
    View replies
    .
    Reply
    To anonymous author

    Based on your text, you are advised to introduce with the basics and to hire the legal professional for fee, if you want to get money :-

    https://www.consumercomplaints.in/jet-airways-cancelled-flight-without-a-notice-...⇄

    There is no other way to get the compensation for you, except via the legal action before the domestic court.
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      Poojmanjunath
      Apr 18, 2019
      Resolved
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      Resolved

      My husband made a flight booking from your app and now he wants to reschedule his flight. Customer care number is just useless it says v r hvnd lots of call so visit app or website. When v try to connect through app response comes after 15 20 mins. V r trying for last 2hrs but not able to reschedule the flight. Who is responsible if the flight cost increases?
      May 23, 2019
      Complaint marked as Resolved 
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Verified Support
      Apr 18, 2019
      Ibibo Group / Goibibo Customer Care's response       Dear Poojmanjunath,

      Greetings from Goibibo.com

      We are sorry to read about the issue.

      Please accept our sincere apologies for the inconvenience caused.

      We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

      We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

      Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

      Within India:[protected] /[protected]
      Calling From Abroad: +91-[protected].

      You may connect with Goibibo ASAP to assist you further.

      Assuring you best of our services.

      Regards,
      Team Goibibo
      Verified Support
      Apr 22, 2019
      Ibibo Group / Goibibo Customer Care's response       Dear Poojmanjunath,

      Greetings from Goibibo.com

      We are resolving this case, as we have not heard from you after the details requested.

      Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

      Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
      You may connect with Goibibo anytime to assist you further.

      Assuring you best of our services.

      Regards,
      Team Goibibo
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        A
        Ankan1987
        from Mumbai, Maharashtra
        Apr 17, 2019
        Resolved
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        Resolved

        Address: Kolkats, 700059

        Hi,

        I had booked a return travel ticket from amsterdam to kolkata via goibibo. Jet was the primary flight operator (Mumbai to amsterdam) of the international part. No issue was there while coming to kolkata but now jet has stopped their operations formally and even they put a public notice on their website today 17 apr 2019 that today was their lasy flight and they are suspending all other domestic and international flights. My return ticket is scheduled on 23 apr 2019, so when i asked goibibo to check with a jet to start processing the cancellation and refund, the executive said they dont have any confirmation on jet flight cancellation and i should wait till last moment.
        I asked them its already a public notice, why cant you raise a refund request on behalf of passenger?

        They dont have any answers neither they agree to take care of the fare difference.

        Why should i suffer till last moment and why cant goibibo raise a refund even after jet put a formal notice of flight suspension?
        May 31, 2019
        Complaint marked as Resolved 
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Verified Support
        Apr 18, 2019
        Ibibo Group / Goibibo Customer Care's response         Dear Ankan1987 ,

        Greetings from Goibibo.com

        We are sorry to read about the issue.

        Please accept our sincere apologies for the inconvenience caused.

        We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

        We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

        Within India:[protected] /[protected]
        Calling From Abroad: +91-[protected].

        You may connect with Goibibo ASAP to assist you further.

        Assuring you best of our services.

        Regards,
        Team Goibibo
        Verified Support
        Apr 22, 2019
        Ibibo Group / Goibibo Customer Care's response         Dear Ankan1987,

        Greetings from Goibibo.com

        We are resolving this case, as we have not heard from you after the details requested.

        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

        Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
        You may connect with Goibibo anytime to assist you further.

        Assuring you best of our services.

        Regards,
        Team Goibibo
        View replies
        To anonymous author,

        The above text does not show:-

        a) full name, address, contact number

        b) primary invoice / ticket

        3) addressees

        Nobody has a duty to reply to anonymious or indeffinite complaint.

        The service provider shall not answer the question similar to
        "who will pay the unknown difference to anonymous?"

        If the passenger does not know his rights (amout he is entitled to, the term) in a particular sutuation,
        such passenger has a duty to present documents and, if the necessary for him,
        the passenger can hire a legal professional for an agreed fee or to refuse from further demands.

        Nobody has a duty to serve free of charge.

        sr manager for ICAO / IATA irregulations matters (Asia and Europe)
        Aryan engineers Ltd
        for request with documents email
        aryan @ vivaldi.net
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          S
          Shubham Admuthe
          from Savantvadi, Maharashtra
          Apr 17, 2019
          Resolved
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          Address: Jawhar nagar, 416115

          My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
          My registered email id is [protected]@gmail.com/[protected]
          Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site.
          Jun 1, 2019
          Complaint marked as Resolved 
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Verified Support
          Apr 18, 2019
          Ibibo Group / Goibibo Customer Care's response           Dear Shubham Admuthe,

          Greetings from Goibibo.com

          We are sorry to read about the issue.

          Please be informed that your goCash account with e-mail id: [protected]@gmail.com IS NOT Locked.

          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

          Within India:[protected] /[protected]
          Calling From Abroad: +91-[protected].

          You may connect with Goibibo ASAP to assist you further.

          Assuring you best of our services.

          Regards,
          Team Goibibo
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            Ragi A.R
            from Delhi, Delhi
            Apr 17, 2019
            Resolved
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            Resolved

            We were booking the flight ticket from Delhi to Brussels through goibibo website and the date for booking was 21 April. After the payment the booking date is changed to 28 April. I wanted to change the booking for 21 April, tried calling the number provided but due to some high volume I am not able to reach the customer care (emails, phones, chats). Please help us resolve it asap. Its an urgent case.

            Even when we chatting with the support they are showing wrong bookings (details attached).

            This is very bad for the company to do something like this. We expected more response from company with such a reputation.

            PS: Booking ID: TUA525Q2O
            PNR: LLNFC3
            May 27, 2019
            Complaint marked as Resolved 
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Verified Support
            Apr 18, 2019
            Ibibo Group / Goibibo Customer Care's response             Dear Ragi A.R,

            Greetings from Goibibo.com

            This mail is in reference to your booking id: GOFLI88c[protected].

            We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

            In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27529971.

            For any clarification, please revert on the Ticket #27529971.

            Assuring you best of our services.

            Regards,
            Team-Goibibo
            Verified Support
            Apr 24, 2019
            Ibibo Group / Goibibo Customer Care's response             Dear Ragi A.R,

            Greetings from Goibibo.com

            This mail is in reference to your booking id: GOFLI88c[protected].

            As per your telephonic discussion with our team, post your consent- refund of INR 34292 has been processed on the same account/credit card/ mode of payment with which you confirmed the booking.
            It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

            For any clarification, please revert on the Ticket #27529971.

            Assuring you best of our services.

            Regards,
            Team-Goibibo
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              S
              sanjay9911
              from Kharagpur, West Bengal
              Apr 17, 2019
              Resolved
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              Resolved

              Address: Gurgaon, Haryana

              Dear Team,

              Greetings!

              Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

              Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
              Hotel care taker was confirmed to OYO to this problem.
              Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

              So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

              Because this is not my fault, that is your poor services

              Oyo complain no[protected] & 14619698
              May 24, 2019
              Complaint marked as Resolved 
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Apr 17, 2019
              Updated by sanjay9911               Dear Team,

              Greetings!

              Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

              Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
              Hotel care taker was confirmed to OYO to this problem.
              Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

              So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

              Because this is not my fault, that is your poor services

              Oyo complain no[protected] & 14619698
              Verified Support
              Apr 18, 2019
              Ibibo Group / Goibibo Customer Care's response               Dear sanjay9911,

              Greetings from Goibibo.com

              We are sorry to read about the issue.

              Please accept our sincere apologies for the inconvenience caused.

              We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

              We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

              Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

              Within India:[protected] /[protected]
              Calling From Abroad: +91-[protected].

              You may connect with Goibibo ASAP to assist you further.

              Assuring you best of our services.

              Regards,
              Team Goibibo
              Apr 18, 2019
              Updated by sanjay9911               dear sir,
              greetings!

              my booking id-HTLRSQWU3T

              date[protected] to[protected]

              REGISTER MOB NO-[protected]
              PAYMENT THROUGH- GOIBIBO SITE

              Regards
              Sanjay kumar
              [protected]
              Apr 21, 2019
              Updated by sanjay9911               Dear goibibo,

              I am waiting for your revert.

              Regards
              Sanjay Kumar
              [protected]
              Verified Support
              Apr 22, 2019
              Ibibo Group / Goibibo Customer Care's response               Dear Dear sanjay9911,

              Greetings from Goibibo.com

              This mail is in reference to your booking id: GOHTLDIOSRSQWU3T.

              We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

              In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27600453.

              For any clarification, please revert on the Ticket #27600453.

              Assuring you best of our services.

              Regards,
              Team-Goibibo
              Apr 22, 2019
              Updated by sanjay9911               Facts of the case!

              1.[protected] we have booked OYO hotel booking in Kolkata through goibibo website.
              2.[protected]@ 12:30 am around my flight was delay around 5 hours . I was reached Kolkata 12:30 am & go to hotel, I was called to hotel care taker but hotel care taker was denied to check in due to non electric facility on that time, just I was called to OYO & explain to this matter but no body help.& whole night I was stay on road.

              3. Then I was cancelled to hotel booking.
              4. I was called goibibo customer care toll free number but number is not valid.
              Apr 22, 2019
              Updated by sanjay9911               Request you to please help on this case & kindly refund my amount.

              Pls call & close to this case ASAP

              Regards
              Sanjay Kumar
              [protected]
              Apr 24, 2019
              Updated by sanjay9911               Dear Goibibo,

              Greetings!

              I am waiting for your revert!

              Regards
              Sanjay kumar
              [protected]
              Apr 26, 2019
              Updated by sanjay9911               Pls update on urgent basis.
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                Tejas123#
                from Bengaluru, Karnataka
                Apr 17, 2019
                Resolved
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                Address: 560003

                Whomsoever this may concern,

                We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

                The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
                How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
                Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
                Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
                Will be taking legal procedures if not satisfactory.
                Contact numbers o[censored]s
                Tejas - [protected]
                May 24, 2019
                Complaint marked as Resolved 
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Verified Support
                Apr 18, 2019
                Ibibo Group / Goibibo Customer Care's response                 Dear Tejas123#, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDV3DDECWXQ. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27525697. For any clarification, please revert on the Ticket #27525697. Assuring you best of our services. Regards, Team-Goibibo
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                  Nagi reddy reddem
                  from Hyderabad, Telangana
                  Apr 17, 2019
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh, 500048

                  I have booked business class ticket through Goibibo on 16th April 2019 for two persons. I have received a confirmation mail stating that the booking is confirmed and it clearly shows Business class in the mail. But I have received a mail from Emirates that the ticket is confirmed in Economy class. I have booked for business class then why its Economy from Emirates?

                  Tried a lot to reach goibibo team but no use. They does't have provision to contact them neither mail id to reach them on this issue.

                  I don't want to change my travel dates. Make sure I should get the Business class tickets immediately.
                  May 23, 2019
                  Complaint marked as Resolved 
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 18, 2019
                  Ibibo Group / Goibibo Customer Care's response                   Dear Nagi reddy reddem,

                  Greetings from Goibibo.com

                  This mail is in reference to your booking id: GOFLIda6df[protected].

                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                  For any clarification, please revert on the Ticket #27520136.

                  Assuring you best of our services.

                  Regards,
                  Team-Goibibo
                  Apr 19, 2019
                  Updated by Nagi reddy reddem                   No one contacted yet. My travel dates are approaching. Send me the confirmed business class tickets as assured immediately.
                  View replies
                  Still the issue is not resolved. No answer to my mails.
                  Reply
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                    YogitaC
                    from Mumbai, Maharashtra
                    Apr 17, 2019
                    Resolved
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                    Resolved

                    I have booked a ticket from mumbai to kathmandu where the connecting flight is from delhi and it is booked in jet airways pnr no: sfgxea flight no: 9w260 for 11th june 2019. As jet has been closed now, i want to know how you will accomodate me in other flight. I am trying to call but unable to speak to any officer of goibibo.

                    I request you to call me back or find a solution to this and reply.

                    Thanks,

                    Yogita d chandarana
                    [protected]
                    May 23, 2019
                    Complaint marked as Resolved 
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2019
                    Ibibo Group / Goibibo Customer Care's response                     Dear YogitaC,

                    Greetings from Goibibo.com

                    This mail is in reference to your booking id: GOFLIMU044ce[protected].

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                    In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27524590.

                    For any clarification, please revert on the Ticket #27524590.

                    Assuring you best of our services.

                    Regards,
                    Team-Goibibo
                    View replies
                    To the author Yogita D Chandarana,

                    1. 11th june 2019 9W260 flight is not considered as connecting. It is stated on the separte ticket.

                    2. The Jet Airways does not confim the suspention of their 11th june 2019 9W260 flight today.

                    sr manager for ICAO / IATA irregulation matters
                    Aryan engineers ltd.
                    requests for legal assistnce can be submitted along with documents to e--mail:
                    aryan @ vivaldi.net
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                      N Saikrishnan
                      Apr 16, 2019
                      Resolved
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                      Resolved

                      Address: 103, 11J, Neelamnagar Phase 2, Mulund East, Mumbai-400081, 400081

                      I have done two bookings using my credit card for my cousin mrs vijayalakshmi iyer and her husband mr vs iyer for bom-phl-bom. The journey is to commence on apl 26th. Unfortunately, mr iyer had to undergo emergency angioplasty and he is not fit to travel now. Hence we have been seeking re-scheduling the journey dates for both the passengers for the past one week, but in vain. So many calls were made to the call centre. We are given only false assurances. British airways which is the carrier asked us to route the request only through goibibo.com. Please resolve this immediately. Mr iyer could be contacted through[protected] and email id is [protected]@gmail.com.. A man who has undergone angioplasty only a couple of weeks back, is put under tremendous tension. We will hold the company responsible for anything untoward happening. Goibibo booking reference is tuavb39di. The pnr of british airways is mdj4ho and the flight is ba138 from mumbai on apl 26, 2019.
                      May 21, 2019
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 17, 2019
                      Ibibo Group / Goibibo Customer Care's response                       Dear N Saikrishnan,

                      Greetings from Goibibo.com

                      This mail is in reference to your booking id: GOFLI2c[protected].

                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                      In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

                      Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                      Within India:[protected] /[protected],[protected]
                      Calling From Abroad: +91-[protected].

                      You may connect with Goibibo anytime to assist you further.

                      Assuring you best of our services.

                      Regards,
                      Team-Goibibo
                      View replies
                      The British Airways PNR MDJ4HO for Apl 26, 2019 BA138 flight does not exist.
                      Reply
                      supervisor's reply, Apr 17, 2019
                      Does this service provider issue the tickets orally and free of charge
                      to the relative of the passenger?
                      I was forced to lodge the complaint since Mr Iyer was talking to Customer Support people for more than 8 days. He must have talked to at least 10 people. Still nothing was done. Only after I listed this complaint, some action is taken. It is very poor service and I will not recommend your agency to any of my friends and relatives.
                      Reply
                      supervisor's reply, Apr 17, 2019
                      Talk is ""zero" in legal affairs. Read documents of the professionals!
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                        Rajan3535
                        from Mumbai, Maharashtra
                        Apr 16, 2019
                        Resolved
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                        Resolved

                        Address: 34, St.no.1, New Gurunanak nagar, 33 feet road chd road, Ludhiana, Punjab, 141010

                        Dear Goibibo team,
                        Ur organisation had charged me twice payment for booking dtd. 12.4.19 instead of making so many follows Goibibo is not refunding my money of 774.

                        Pls refund my money or i would be bound to come thru legal action for harrassment.

                        Thanks & best regards

                        Rajan pratap
                        [protected]
                        May 23, 2019
                        Complaint marked as Resolved 
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 18, 2019
                        Ibibo Group / Goibibo Customer Care's response                         Dear Rajan3535,

                        Greetings from Goibibo.com

                        We are sorry to read about the issue.

                        Please accept our sincere apologies for the inconvenience caused.

                        We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                        We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                        Within India:[protected] /[protected]
                        Calling From Abroad: +91-[protected].

                        You may connect with Goibibo ASAP to assist you further.

                        Assuring you best of our services.

                        Regards,
                        Team Goibibo
                        Verified Support
                        Apr 22, 2019
                        Ibibo Group / Goibibo Customer Care's response                         Dear Rajan3535,

                        Greetings from Goibibo.com

                        We are resolving this case, as we have not heard from you after the details requested.

                        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                        Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                        You may connect with Goibibo anytime to assist you further.

                        Assuring you best of our services.

                        Regards,
                        Team Goibibo
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                          O
                          Omkar Kokate
                          Apr 16, 2019
                          Resolved
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                          Resolved

                          My name is omkar suryakant kokate, i booked my flight from russian, volgograd to saint petersburg. It's been 8 hours i have not received any confirmation email, helpline numbers are not working, my registered number is not receiving an otp so i can't even ask for support online. This has been a very terible experience for me. They are not even replying me on email.
                          May 21, 2019
                          Complaint marked as Resolved 
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 17, 2019
                          Ibibo Group / Goibibo Customer Care's response                           Dear Omkar Kokate,

                          Greetings from Goibibo.com

                          We are sorry to read about the issue.

                          Please accept our sincere apologies for the inconvenience caused.

                          We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                          We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                          Within India:[protected] /[protected],[protected]
                          Calling From Abroad: +91-[protected].

                          You may connect with Goibibo ASAP to assist you further.

                          Assuring you best of our services.

                          Regards,
                          Team Goibibo
                          Verified Support
                          Apr 19, 2019
                          Ibibo Group / Goibibo Customer Care's response                           Dear Omkar Kokate,

                          Greetings from Goibibo.com

                          We are resolving this case, as we have not heard from you after the details requested.

                          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                          Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                          You may connect with Goibibo anytime to assist you further.

                          Assuring you best of our services.

                          Regards,
                          Team Goibibo
                          View replies
                          Amount debited in the account and ticket was not isseued amount was in refund process transaction ID 11301458FM732223C DTD. 21.03.2019 BUT TILL THE DATE AMOUNT HAVE NOT BEEN RECEIVED. KINDLY ADVISE US UTR NO. OF THE REFUND AMOUNT.

                          G R MAURYA
                          FATHER OF DHEERAJ KUMAR MAURYA
                          Reply
                          supervisor's reply, Apr 19, 2019
                          To comentator G R MAURYA,

                          You are kindly advised :-
                          1. To collect the receipt and make a claim on the refund to the receipt issuer.

                          2. Alternatively,

                          2.1. Remind yourself

                          - the site, where you had made booking on 21 Mar 2019;

                          - air carrier, date and flight number

                          - last and 1st name of the passenger

                          2.1. Make call to the operator of the site and tell

                          "On 21 march 2019 i made a reservation, paid but I have not rcevedeticket"
                          After the verification of the above data and phone/email,
                          the operator usually issues the ticket to the correct phone number or email within minutes.

                          3.0. If in 10 days, following the complaint of the pasenger or of payer - the credit card user,
                          no ticket and no refund is received,
                          the user needs to hire the lawyer or a legal profesional
                          for the legal action via the nearest ditrict court in the state of India.

                          Legal charges start from Rs 6000.

                          sr manager for ICAO / IATA irregulation matters
                          Aryan engineers ltd.
                          requests for legal assistance can be submitted along with documents to e--mail:
                          aryan @ vivaldi.net
                          You are countinously send me 1 night free coupon on 2 night booking (BESTBOGO) but this coupon is not applied on any hotels . Don’t massage me again, If you send daily massage I raise my complaint in consumer court. Every time goibibo send fake msgs for increasing their visitors on their site. Very very fake and cheap marketing done by Goibibo
                          Reply
                          To the author Omkar Suryakant Kokate,

                          Where is a receipt, and what do you want by empty indefinite words at this site ?

                          sr manager for ICAO / IATA irregulation matters
                          Aryan engineers ltd.
                          requests for legal assistance can be submitted along with documents to e--mail:
                          aryan @ vivaldi.net
                          Reply
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                            S
                            Shriansh Naithani
                            from Mumbai, Maharashtra
                            Apr 16, 2019
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana

                            There was a cancellation of my flight on 16th april by the airline and i received your message regarding refund for the particular flight.
                            So on the app i applied for refund for jet airways flight but you cancelled my return flight of indigo and initiated refund for that. I tried customer care but couldn't contact you. Requesting you to please help in this case as soon as possible
                            May 20, 2019
                            Complaint marked as Resolved 
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 17, 2019
                            Ibibo Group / Goibibo Customer Care's response                             Dear Shriansh Naithani,

                            Greetings from Goibibo.com

                            We are sorry to read about the issue.

                            Please accept our sincere apologies for the inconvenience caused.

                            We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                            We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                            Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                            Within India:[protected] /[protected],[protected]
                            Calling From Abroad: +91-[protected].

                            You may connect with Goibibo ASAP to assist you further.

                            Assuring you best of our services.

                            Regards,
                            Team Goibibo
                            Verified Support
                            Apr 19, 2019
                            Ibibo Group / Goibibo Customer Care's response                             Dear Shriansh Naithani,

                            Greetings from Goibibo.com

                            We are resolving this case, as we have not heard from you after the details requested.

                            Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                            Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                            You may connect with Goibibo anytime to assist you further.

                            Assuring you best of our services.

                            Regards,
                            Team Goibibo
                            View replies
                            I had booked the ticket on march 29, to travel on april 17th status it is showing booking under process. but no update till now. not able to cancel also.
                            Reply
                            Duduce money from my account can't give me searvice when i ask for refund it take 15 days my mob no [protected]
                            Reply
                            GOFLI9d19d[protected] - booking number on 14th March 2019 & till now no reason given, Ticket was never confirmed on booked price & kept in pending status no update provided even after multiple calls & they were just sharing stories when called & ended up with Cancelling the Booking.Bunch of Robbers with false statement & lies and pathetic support.
                            Reply
                            supervisor's reply, Apr 17, 2019
                            The above public complaints can not be processed oficially.

                            If the submitters do not know the complaining procedure aiming getting the refund or the compensation, the submitter can hire the professioanal for fee.

                            sr manager for ICAO / IATA irregulation matters
                            Aryan engineers ltd.
                            requests for legal assistance along with documents to e--mail:
                            aryan @ vivaldi.net
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                              N
                              Niranjan Tank
                              from Takhatgarh, Rajasthan
                              Apr 16, 2019
                              Resolved
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                              Resolved

                              Address: 161,Mahapragya Vihar Bhuwana, Udaipur, Rajasthan, 313004

                              I booked hotel shankar palace on 16/04...
                              Check-in time was 12 pm on 16/04..
                              So i booked for 15/04 too... So i can stay there..in early morning on 16/04...

                              But on arrival... Person on reception... Told me...
                              That in his hotel account... No money is transferred... N booking status is still pending...
                              In the case of not getting money from you...
                              He will charge extra...
                              Kindly change status... Thank you,
                              May 23, 2019
                              Complaint marked as Resolved 
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 17, 2019
                              Ibibo Group / Goibibo Customer Care's response                               Dear Niranjan Tank,

                              Greetings from Goibibo.com

                              We are sorry to read about the issue.

                              Please accept our sincere apologies for the inconvenience caused.

                              We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                              We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                              Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                              Within India:[protected] /[protected],[protected]
                              Calling From Abroad: +91-[protected].

                              You may connect with Goibibo ASAP to assist you further.

                              Assuring you best of our services.

                              Regards,
                              Team Goibibo
                              Verified Support
                              Apr 19, 2019
                              Ibibo Group / Goibibo Customer Care's response                               Dear Niranjan Tank,

                              Greetings from Goibibo.com

                              We are resolving this case, as we have not heard from you after the details requested.

                              Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                              Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                              You may connect with Goibibo anytime to assist you further.

                              Assuring you best of our services.

                              Regards,
                              Team Goibibo
                              View replies
                              Cancelled my train ticket on december 2018 refund is not yet done.very bad service by goibibo.so stopped using this app.
                              Reply
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                                A
                                Acma Sharda Kumari
                                from Mumbai, Maharashtra
                                Apr 15, 2019
                                Resolved
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                                Resolved

                                On 12th April I booked a flight from Mumbai to Bangalore from my mobile app registered with [protected], having pnrAIHIRQ. After booking I, immediately got a message that due to payment issue, booking was incomplete, also I got message from bank for amount being credit. I tried to see this in my trips but it does not shown any booking till Saturday. Hence I booked another ticket. But today, it showed the ticket on app, as I was having two tickets, I cancelled it, and I received 0 amount refunded.
                                This cancellation is due to your fault, hence refund my full amount with interest.
                                Even I should be paid for inconvenience caused due this this error.
                                May 18, 2019
                                Complaint marked as Resolved 
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 16, 2019
                                Ibibo Group / Goibibo Customer Care's response                                 Dear Acma Sharda Kumari,

                                Greetings from Goibibo.com

                                This mail is in reference to your booking id: GOFLDANDaa25c[protected].

                                We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                                In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27515947.

                                For any clarification, please revert on the Ticket #27515947.

                                Assuring you best of our services.

                                Regards,
                                Team-Goibibo
                                Apr 19, 2019
                                Updated by Acma Sharda Kumari                                 Ticket #27515947
                                Dear Sir,
                                Your apologies will not work for me. I want my money back. It may be a small amount for you, but not for me.
                                Do refund me the amount Rs 3350, with its interest.
                                View replies
                                Dear sir,
                                Still not received my refundable amount Rs.635/- which is deducted on 9th march 2019...from my account...(7 days passed already)
                                please look into the matter and solve the same as early as possible, transaction id TRNDFA6QD5MCIY..register mob no- [protected]...regards, kalicharan sen.
                                Reply
                                To the author

                                This site is full of similar scam of so called "teams'.

                                1. 'Where is the ticket or receipt? Nor the ticket or receipt is not seen.

                                Nobody has a duty to reply to anonymous or to an unidentified compalint.

                                If the author needs the refund, he or she does not have eyes or he or she does not know the rules, the author has 2 options

                                1. To forget about unidentified refund.

                                2. To hire the professional aiming to bring the legal case in the dictrict court.

                                Prior to do so, the responder has 10 days for refund.

                                The professioanal, whom you are due to pay, must explain the expected amount.
                                Expected expences start from rs 6000.
                                Reasonable expectation: judgement + reward.

                                sr manager for ICAO / IATA irregulation matters
                                Aryan engineers ltd.
                                for requests with documents e--mail:
                                < aryan @ vivaldi.net >
                                Reply
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                                  S
                                  Shweta Rughani
                                  from Mumbai, Maharashtra
                                  Apr 15, 2019
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi

                                  I am trying to check refund status for one of the failed booking with goibibo. Website shows refunded but i haven't got the credit. The support executives are just not helpful and app doesn't give me option to type a free text so that i can ask for reference id and send it to my bank for further investigation.
                                  I tried to call support centre but they didn't handle me appropriately and this the second time i am facing this issue with goibibo in past 6 months now they have stopped taking calls at customer support service centre.

                                  Please help to resolve this issue as soon as possible.

                                  Booking reference id is trnafb0fmlebv0
                                  May 28, 2019
                                  Complaint marked as Resolved 
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 16, 2019
                                  Ibibo Group / Goibibo Customer Care's response                                   Dear Shweta Rughani,

                                  Greetings from Goibibo.com

                                  This mail is in reference to your booking id: TRNAFB0FMLEBV0.

                                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                                  In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27502458.

                                  For any clarification, please revert on the Ticket #27502458.

                                  Assuring you best of our services.

                                  Regards,
                                  Team-Goibibo
                                  Verified Support
                                  Apr 17, 2019
                                  Ibibo Group / Goibibo Customer Care's response                                   Dear Shweta Rughani,

                                  Greetings from Goibibo.com

                                  This mail is in reference to your booking id: TRNAFB0FMLEBV0.

                                  Please be informed that refund has been initiated.
                                  It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

                                  For any clarification, please revert on the Ticket #27502458.

                                  Assuring you best of our services.

                                  Regards,
                                  Team-Goibibo
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                                    N
                                    Nikhil Kolhe
                                    from Pune, Maharashtra
                                    Apr 15, 2019
                                    Resolved
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                                    Resolved

                                    Address: 40057

                                    Dear team
                                    On 12 April to 14 April I booked 2 room in hotel saiganga.shirdi booking I'd HTL5VZGX3E FOR 2 days.
                                    I got invice from ur side.
                                    But on 12 April when I reached shirdi.hotel owner provided me room in sai janseva hotel which was to dirty.due to RAM navmi owner said refused to give me room in sai ganga. If you checked hotel sai Jan seva hotel blocked by your goibibo group due to poor service.
                                    I request you please refund my money.
                                    As early as possible.
                                    Nikhil kolhe [protected]
                                    May 21, 2019
                                    Complaint marked as Resolved 
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 16, 2019
                                    Ibibo Group / Goibibo Customer Care's response                                     Dear Nikhil Kolhe,

                                    Greetings from Goibibo.com

                                    This mail is in reference to your booking id: GOHTLDAND5VZGX3E.

                                    We apologize for the inconvenience caused. It would have been great if you would have raised a concern on real-time basis offering us an opportunity to serve you right there and then.

                                    For any clarification, please revert on the Ticket #27515577.

                                    Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

                                    Within India:[protected] /[protected],[protected]
                                    Calling From Abroad: +91-[protected].
                                    You may connect with Goibibo anytime to assist you further.

                                    Assuring you best of our services.

                                    Regards,
                                    Team Goibibo
                                    View replies
                                    Have initiated railway tickets booking today and amount has been deducted but not received ticket booking confirmation and company doesn't provide customer care number and amount has also not been reversed
                                    Need reversal of my amount along with mental compensation for Rs 3000
                                    Reply
                                    Rahul@21's reply, Apr 11, 2019
                                    Goibio - fraud company, running as scam app, looting customer monies
                                    No point of, customer care
                                    Amount has not been reversed yet
                                    My bank account was used to book a ticket through goibibo account without my knowledge.
                                    Kindly suggest how can you guys help because the transaction was not done by me.
                                    And also neither it was informed
                                    Reply
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                                      S
                                      Sunita Bansdawala
                                      from Chennai, Tamil Nadu
                                      Apr 15, 2019
                                      Resolved
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                                      Resolved

                                      To whom it may concern,

                                      Why have I been charged Rs.1, 268/- on my HDFC Card, since it is supposed to be a 0% interest EMI.

                                      Attached is my booking confirmation.

                                      I want an urgent answer, or kindly forward my query to the senior management.

                                      My contact number is [protected].

                                      Regards
                                      May 27, 2019
                                      Complaint marked as Resolved 
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 16, 2019
                                      Ibibo Group / Goibibo Customer Care's response                                       Dear Sunita Bansdawala,

                                      Greetings from Goibibo.com

                                      This mail is in reference to your booking id: GOFLI08aab[protected].

                                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                      In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27502451.

                                      For any clarification, please revert on the Ticket #27502451.

                                      Assuring you best of our services.

                                      Regards,
                                      Team-Goibibo
                                      Verified Support
                                      Apr 23, 2019
                                      Ibibo Group / Goibibo Customer Care's response                                       Dear Sunita Bansdawala,

                                      Greetings from Goibibo.com

                                      This mail is in reference to your booking id: GOFLI08aab[protected].

                                      We would like to inform you that we have provided you the instant discount in the booking for total interest in reducing amount.

                                      Total payment:- 96000 INR

                                      Total captured amount:- 92462.65 INR

                                      Total interest discount for 6th Months EMI:- 3537.35 INR

                                      Note:- In no cost EMI offer your bank will be charging the interest amount and for the interest goibibo will provide instant discount.

                                      For any clarification, please revert on the Ticket #27502451.

                                      Assuring you best of our services.

                                      Regards,
                                      Team-Goibibo
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                                        S
                                        sugandhanarayan
                                        from Delhi, Delhi
                                        Apr 15, 2019
                                        Resolved
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                                        Resolved

                                        Address: Faridabad, Haryana

                                        Domestic flight ticket booking got failed but the amount deducted from bank account.
                                        Amount: 4515/- Rs
                                        UPI Transaction ID:[protected]
                                        Google Transaction ID: CICAgKCytOLoDw
                                        Booking date: 28th Feb, 2019.
                                        Destination: Delhi to Hubli
                                        Email ID: [protected]@gmail.com
                                        Phone: [protected]/[protected]

                                        Since I have made lots of attempts to contact Goibibo for requesting of refunding the amount but there is no positive response. I have really had a bad experience with Goibibo. My Kind request is to refund the amount as soon as possible.
                                        May 19, 2019
                                        Complaint marked as Resolved 
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 16, 2019
                                        Ibibo Group / Goibibo Customer Care's response                                         Dear sugandhanarayan,

                                        Greetings from Goibibo.com

                                        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                        In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

                                        Assuring you best of our services.

                                        Regards,
                                        Team-Goibibo
                                        Verified Support
                                        Apr 18, 2019
                                        Ibibo Group / Goibibo Customer Care's response                                         Dear sugandhanarayan,

                                        Greetings from Goibibo.com

                                        Please be informed that refund has been initiated, to the same bank account by which you made the payment.

                                        It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

                                        Assuring you best of our services.

                                        Regards,
                                        Team-Goibibo
                                        Apr 18, 2019
                                        Updated by sugandhanarayan                                         not again all these drama please. i have got same reply on March 5th also. Now its April 18th, more than a month. Still there is no refund of any sort. Stop fooling people. Enough of all these. If amount is not refunded within next two days I will take the further step of lodging a complaint against Goibibo on court.
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