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Ibibo Group / Goibibo Complaints & Reviews

1.8
Updated: Dec 20, 2025
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Ibibo Group / Goibibo reviews & complaints page 166

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S
sugandhanarayan
from Delhi, Delhi
Apr 15, 2019
Resolved
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Address: Faridabad, Haryana

Domestic flight ticket booking got failed but the amount deducted from bank account.
Amount: 4515/- Rs
UPI Transaction ID:[protected]
Google Transaction ID: CICAgKCytOLoDw
Booking date: 28th Feb, 2019.
Destination: Delhi to Hubli
Email ID: [protected]@gmail.com
Phone: [protected]/[protected]

Since I have made lots of attempts to contact Goibibo for requesting of refunding the amount but there is no positive response. I have really had a bad experience with Goibibo. My Kind request is to refund the amount as soon as possible.
+1 photos
May 19, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2019
Ibibo Group / Goibibo Customer Care's response
Dear sugandhanarayan,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo
Verified Support
Apr 18, 2019
Ibibo Group / Goibibo Customer Care's response
Dear sugandhanarayan,

Greetings from Goibibo.com

Please be informed that refund has been initiated, to the same bank account by which you made the payment.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Assuring you best of our services.

Regards,
Team-Goibibo
Apr 18, 2019
Updated by sugandhanarayan
not again all these drama please. i have got same reply on March 5th also. Now its April 18th, more than a month. Still there is no refund of any sort. Stop fooling people. Enough of all these. If amount is not refunded within next two days I will take the further step of lodging a complaint against Goibibo on court.
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    R
    Resg
    from Tirunelveli, Tamil Nadu
    Apr 15, 2019
    Resolved
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    Address: Goibibo

    When i was booking my ticket rs 1950 twice was debited from my account and said it will be credited back and i have not recieved even after 13 days . Total of rs 2900 has to be refunded and my bank dint recieve yet . I have placed a complaint in bank also .i have attached the details below . I tried contact goibibo bt no response since its an automated customer support . My queries are not answered and customer care is also automated and no proper answer recieved
    +2 photos
    May 23, 2019
    Complaint marked as Resolved 
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Apr 15, 2019
    Updated by Resg
    I booked my flight tickets chennai to mangalore two way for rs21, 000 and i cancelled my booking through indigo .they said they have refunded the money to goibibo of around rs 2700 . But i dint recieve yet i cancelled during march 24th . Now its april 15th and no response . Since every customer care support from goibibo is automated my queries are not answered i would like to get my refund as soon as possible . I have done all my travel bookings through goibibo but im really upset with response and delay . Hope my request is fulfilled
    Verified Support
    Apr 17, 2019
    Ibibo Group / Goibibo Customer Care's response
    Dear Resg,

    Greetings from Goibibo.com

    This mail is in reference to your train bookings id: TRNAFAWO8LRKGV and TRNAFAWPIBVYR9.

    Please be informed that refund has been processed on the same account/credit card/ mode of payment with which you confirmed the booking.
    It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

    REFUND DETAILS:

    Amount: INR 1950 and INR 1950
    Refunds Date: April 3, 2019, 1:02 p.m., April 2, 2019, 8:55 a.m.
    BANK ARN: 30001090939092079116794,[protected]

    Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

    Within India:[protected] /[protected],[protected]
    Calling From Abroad: +91-[protected].

    You may connect with Goibibo ASAP to assist you further.

    Assuring you best of our services.

    Regards,
    Team Goibibo
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      K
      Kumaresan Ramaswamy
      from Tirunelveli, Tamil Nadu
      Apr 15, 2019
      Resolved
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      Resolved

      Address: KK NAGAR, Chennai, Tamil Nadu, 600078

      Dear goibibo team

      I have cancelled a booking with booking id amdwz459o on 29th march 2019. I have received a confirmation mail also from goibibo on the same day that my booking is cancelled and refund will be done.

      But so far i have not received my refund. Few times i contacted your customer care. After keeping me on hold for more than 30 minutes, they told every time that they will call back but they never called back. Now if i contact your customer care, i am getting only the message that due to call volume could not attend my call. And i tried many times and getting the same message. Hence your customer care is not able to be contacted.

      Hope you will acknowledge this mail and will return my money at the earliest.
      Repeatedly you are replying that my mail is short and can not be resolved with the following reply.

      "we have examined your complaint and it appears to be a bit short. Short complaints rarely get resolved and often are left ignored by companies. Please expand your complaint in order to have a higher chance of having your issue resolved."

      What do you mean by short? What details you want. The way in which you are handling this issue, it seems you try to cheat me.

      I am not able to contact goibibo through phone and by mails. You have blocked all the medium so that i can not contact you.

      If you are not returning my money, i will initiate legal actions on goibibo

      My mobile contact number - +[protected]

      Thanks & regards,

      Kumaresan ramaswamy
      May 21, 2019
      Complaint marked as Resolved 
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Verified Support
      Apr 16, 2019
      Ibibo Group / Goibibo Customer Care's response
      Dear Kumaresan Ramaswamy,

      Greetings from Goibibo.com

      This mail is in reference to your booking id: GOFLIMUf[protected].

      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
      In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27296617.

      For any clarification, please revert on the Ticket #27296617.

      Assuring you best of our services.

      Regards,
      Team-Goibibo
      To the author,

      If the author needs the compensation and does not know the rules, the author has 2 options

      1. To forget about unidentified refund, or

      2. To hire the professional quckly aiming to bring the legal case in the dictrict court.

      The professioanal, whom you are due to pay, must explain the expected amount.
      Expected expences start from rs 6000 + expectation: judgement + reward.

      sr manager for ICAO / IATA irregulation matters
      Aryan engineers ltd.
      Company Number 10997305
      e--mail: < aryan @ vivaldi.net >
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        R
        Rahul2206
        from Mumbai, Maharashtra
        Apr 15, 2019
        Resolved
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        I booked a room in hotel dakha international, karol bagh, new delhi from 16 mar'19 to 19 mar'19. But the hotel management refused to give room and behaved very rudely. My booking id is htlu59us7k. I suffered a lot because of this as i was very tired of the journey and afterwards, i have to arrange for my accommodation. I applied for the refund and i got a call from goibibo management on 19 mar'19 about the issue faced by me but till now i didn't receive my refund. Please look after the matter and take action to get my refund.
        Jun 2, 2019
        Complaint marked as Resolved 
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Verified Support
        Apr 15, 2019
        Ibibo Group / Goibibo Customer Care's response
        Dear Rahul2206,

        Greetings from Goibibo.com

        This mail is in reference to your booking id: HTLU59US7K.

        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

        For any clarification, please revert on the Ticket #27164286.

        Assuring you best of our services.

        Regards,
        Team-Goibibo
        Verified Support
        Apr 17, 2019
        Ibibo Group / Goibibo Customer Care's response
        Dear Rahul2206,

        Greetings from Goibibo.com

        This mail is in reference to your booking id: GOHTLDANDU59US7K.

        Please be informed that refund has been initiated as per the hotel's approval.
        It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

        For any clarification, please revert on the Ticket #27164286.

        Assuring you best of our services.

        Regards,
        Team-Goibibo
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          S
          Shivani.khurana
          from Chandigarh, Chandigarh
          Apr 14, 2019
          Resolved
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          Address: Karnal, Haryana, 132001

          Highly frustrated with the level of service and the unresponsiveness.
          We had booked four tickets from maldives to thailand using the application. While the payment was deducted the tickets were not received.
          We have been trying to reach out to the support from the last three days via phone and email but they are unresponsive on both. From the phone we aren't able to talk to the executive even.
          Need the money back asap.
          May 23, 2019
          Complaint marked as Resolved 
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Verified Support
          Apr 15, 2019
          Ibibo Group / Goibibo Customer Care's response
          Dear Shivani.khurana,

          Greetings from Goibibo.com

          We are sorry to read about the issue.

          Please accept our sincere apologies for the inconvenience caused.

          We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

          We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

          Within India:[protected] /[protected],[protected]
          Calling From Abroad: +91-[protected].

          You may connect with Goibibo ASAP to assist you further.

          Assuring you best of our services.

          Regards,
          Team Goibibo
          Verified Support
          Apr 17, 2019
          Ibibo Group / Goibibo Customer Care's response
          Dear Shivani.khurana,

          Greetings from Goibibo.com
          We are resolving this case, as we have not heard from you after the details requested.

          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

          Within India:[protected] /[protected]
          Calling From Abroad: +91-[protected].
          You may connect with Goibibo ASAP to assist you further.

          Assuring you best of our services.

          Regards,
          Team Goibibo
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            D
            Dawood Ibrahim Bhat
            from Delhi, Delhi
            Apr 14, 2019
            Resolved
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            Website: www.goibibo.com

            Payment deducted from my debit card but booking was not confirmed, later when i tried to contact customer service i got no response, neither from the toll free number nor from the email. 24*7 gocare support is a misnomer. Very much disappointed.
            Please help me get back my money
            Recipient's name: ibibo group private limited
            Transaction date: 10-apr-2019
            Transaction amount: ₹6, 204.00 inr
            Your transaction id: 71s27548lv956741j
            Invoice ID: 28750314
            Purchase details : GOMUPKGa34ea54885350
            email id used : [protected]@gmail.com
            phone number : [protected]
            May 29, 2019
            Complaint marked as Resolved 
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Verified Support
            Apr 15, 2019
            Ibibo Group / Goibibo Customer Care's response
            Dear Dawood Ibrahim Bhat,

            Greetings from Goibibo.com

            This mail is in reference to your booking id: GOMUPKGa34ea54885350.

            We checked payment details, please be informed that payment got failed at PG.

            We request you to raise an issue with your bank and in case of a successful transaction, please ask the bank to share BRN for same, for further investigation.

            Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

            Within India:[protected] /[protected],[protected]
            Calling From Abroad: +91-[protected].

            You may connect with Goibibo ASAP to assist you further.

            Assuring you best of our services.

            Regards,
            Team Goibibo
            Verified Support
            Apr 26, 2019
            Ibibo Group / Goibibo Customer Care's response
            Dear Dawood Ibrahim Bhat,

            Greetings from Goibibo.com

            This mail is in reference to your booking id: GOMUPKGa34ea54885350.

            Please be informed that payment was received from PAYPAL Payment Gateway and the same has been refunded on 24-Apr-2019.
            If amount not refunded in 5-14 working days, please take this up with your bank/PayPal for further check on the amount debited.

            Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

            Within India:[protected] /[protected],[protected]
            Calling From Abroad: +91-[protected].

            You may connect with Goibibo ASAP to assist you further.

            Assuring you best of our services.

            Regards,
            Team Goibibo
            I tried booking a train via goibibo but the details were incorrect so it never got booked.
            And they said they would give refund in a day or two now its been 4 days and no answers yet.

            payment deducted from my debit card and booking not confirmed;;; no response from customer care/helpline of goibibo. - Comment #3405742 - Image #0
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              M
              Mukul1101
              from Mumbai, Maharashtra
              Apr 13, 2019
              Resolved
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              Resolved

              international flight booking wrong

              Goibibo itself booked a wrong flight.
              The flight booked is not even shown on their website or app.
              Now i am trying to either reschedule or get my refund.
              No response from goibib.&nbsp;&nbsp; replace all...
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              V
              Vijay9807254312
              from Lucknow, Uttar Pradesh
              Apr 13, 2019
              Resolved
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              Resolved

              Address: 41/421 Ground Floor, Ram Shanker Bajpai Lane, Narhi, Lucknow, Uttar Pradesh, 226001

              Sir i was so much frustrated from your service and i am going to court for related ur service as soon as possible.
              I was called last night to indigo airlines to cancel my booking due to some medical issue occurs and indigo fully understand my situation and allowed full refund without any airline charges into your account but goibibo are big big cheaters and cost 3000 per airline charges. I will go to court for this cheating
              May 21, 2019
              Complaint marked as Resolved 
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Apr 13, 2019
              Updated by Vijay9807254312
              No one contact me
              Verified Support
              Apr 15, 2019
              Ibibo Group / Goibibo Customer Care's response
              Dear Vijay[protected],

              Greetings from Goibibo.com

              We are sorry to read about the issue.

              Please accept our sincere apologies for the inconvenience caused.

              We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

              We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

              Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

              Within India:[protected] /[protected],[protected]
              Calling From Abroad: +91-[protected].

              You may connect with Goibibo ASAP to assist you further.

              Assuring you best of our services.

              Regards,
              Team Goibibo
              Verified Support
              Apr 17, 2019
              Ibibo Group / Goibibo Customer Care's response
              Dear Vijay[protected],

              Greetings from Goibibo.com

              We are resolving this case, as we have not heard from you after the details requested.

              Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

              Within India:[protected] /[protected]
              Calling From Abroad: +91-[protected].
              You may connect with Goibibo ASAP to assist you further.

              Assuring you best of our services.

              Regards,
              Team Goibibo
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                P
                Pranchal Nehra
                from Delhi, Delhi
                Apr 13, 2019
                Resolved
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                Resolved

                Address: H.No.259, Sec-2, HUDA, Kurukshetra,, Kurukshetra, Haryana, 136118

                I had booked a cab from pune to mumbai central and was supposed to leave at 11am. I had a conversation with the driver at 9.30 confirming the timings and the location. But later at 10.45 i called him again, his phone was switchef off. I kept on trying till 11.10 but his phone was switched off agin. I called the customer care but they lied telling me that he will be available in next 15 mins. I even requested them for another cab. But to my surprise neither the driver turned up nor the people from the company took any responsibility for arranging another cab. They constantly kept on saying that the cab will be available in next 10 min for an hour. They arranged a call to that driver and he said that he was on his way from mumbai to pune and would take another 40 mins to 50 mins. I was already late by 45 mins as i had a train to catch. Lastly i had to make alternatives my self.
                May 24, 2019
                Complaint marked as Resolved 
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Verified Support
                Apr 15, 2019
                Ibibo Group / Goibibo Customer Care's response
                Dear Pranchal Nehra,

                Greetings from Goibibo.com

                We are sorry to read about the issue.

                Please accept our sincere apologies for the inconvenience caused.

                We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                Within India:[protected] /[protected],[protected]
                Calling From Abroad: +91-[protected].

                You may connect with Goibibo ASAP to assist you further.

                Assuring you best of our services.

                Regards,
                Team Goibibo
                Verified Support
                Apr 17, 2019
                Ibibo Group / Goibibo Customer Care's response
                Dear Pranchal Nehra,

                Greetings from Goibibo.com

                We are resolving this case, as we have not heard from you after the details requested.

                Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                Within India:[protected] /[protected]
                Calling From Abroad: +91-[protected].
                You may connect with Goibibo ASAP to assist you further.

                Assuring you best of our services.

                Regards,
                Team Goibibo
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                  J
                  jaikant kumar
                  from Mumbai, Maharashtra
                  Apr 13, 2019
                  Resolved
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                  Resolved

                  I opened mail account [protected]@ibibo.com in ibibo and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail and also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.
                  May 21, 2019
                  Complaint marked as Resolved 
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 15, 2019
                  Ibibo Group / Goibibo Customer Care's response
                  Dear jaikant kumar,

                  Greetings from Goibibo.com

                  We are sorry to read about the issue.

                  Please accept our sincere apologies for the inconvenience caused.

                  We tried to pull up your account details with the information you shared, however, we could not find the account details you are referring to.

                  Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                  Within India:[protected] /[protected],[protected]
                  Calling From Abroad: +91-[protected].

                  You may connect with Goibibo ASAP to assist you further.

                  Assuring you best of our services.

                  Regards,
                  Team Goibibo
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                    A
                    abhay7005
                    from Mumbai, Maharashtra
                    Apr 11, 2019
                    Resolved
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                    Resolved

                    Address: #156,Chotta Bazar Near Panchmukhi Temple Paratwada, 444805

                    I am booked flight ticket for Bombay to indore 8/4/2019 17:50Pm
                    PNR KWIKXR

                    this flight was cancelled from jetairways line on time without My prior notice / Information

                    Gobibo will not refund my amount after flight cancellation
                    He will show You will travelled in flight & no refund initiate

                    Please check & revert

                    [protected]
                    Abhay Thakur
                    +1 photos
                    May 21, 2019
                    Complaint marked as Resolved 
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 12, 2019
                    Ibibo Group / Goibibo Customer Care's response
                    Dear abhay7005,

                    Greetings from Goibibo.com

                    This mail is in reference to your booking id: GOFLDAND[protected].

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                    For any clarification, please revert on the Ticket #27464863.

                    Assuring you best of our services.

                    Regards,
                    Team-Goibibo
                    Apr 12, 2019
                    Updated by abhay7005
                    Please give your customer care no. For communication

                    Because your GIA app is so worst
                    Verified Support
                    Apr 15, 2019
                    Ibibo Group / Goibibo Customer Care's response
                    Dear abhay7005,

                    Greetings from Goibibo.com

                    This mail is in reference to your booking id: GOFLDAND[protected].

                    We checked booking details and observed that our team already reverted with the closure, stating refund worth Rs.1819 for booking TUAC1R0Q6 It may take up-to 5-14 working days for the refund to reflect in your bank a/c.

                    For any clarification, please revert on the Ticket #27464863.

                    Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                    Within India:[protected] /[protected],[protected]
                    Calling From Abroad: +91-[protected].

                    You may connect with Goibibo ASAP to assist you further.

                    Assuring you best of our services.

                    Regards,
                    Team-Goibibo
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                      A
                      Atul_01
                      from Bengaluru, Karnataka
                      Apr 11, 2019
                      Resolved
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                      Resolved

                      Address: 560103

                      This is regarding my upcoming flight which will be on 4may2019 from sgn to bom (I. E. Sgn to bkk and bkk to bom), but yesterday have received mail from airline that they have cancelled flight from bkk to bom but still on goibibo app/site is showing status as confirmed, so can you please clarify on this and let us know the updated status.
                      Request you to please contact on email id :atul. [protected]@gmail.com.
                      May 16, 2019
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 12, 2019
                      Ibibo Group / Goibibo Customer Care's response
                      Dear Atul_01,

                      Greetings from Goibibo.com

                      This mail is in reference to your booking id: GOFLIANDef[protected].

                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                      For any clarification, please revert on the Ticket #27464832.

                      Assuring you best of our services.

                      Regards,
                      Team-Goibibo
                      Verified Support
                      Apr 15, 2019
                      Ibibo Group / Goibibo Customer Care's response
                      Dear Atul_01,

                      Greetings from Goibibo.com

                      This mail is in reference to your booking id: GOFLIANDef[protected].

                      We checked booking details and observed that our team already reverted with the closure, stating your flight has been cancelled by the airline. Now airline is providing full refund for your booking.
                      Kindly share alternate contact number with us so, for further discussion.

                      For any clarification, please revert on the Ticket #27464832.

                      Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                      Within India:[protected] /[protected],[protected]
                      Calling From Abroad: +91-[protected].

                      You may connect with Goibibo anytime to assist you further.

                      Assuring you best of our services.

                      Regards,
                      Team-Goibibo
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                        V
                        Vigneshw
                        Apr 11, 2019
                        Resolved
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                        Address: Chennai, Tamil Nadu

                        Hello this is vigneshwaran,
                        By last week i have travelled from chennai to delhi via indigo airlines, but i have attached extra baggage for 10kg by paying extra amount
                        At the time of boarding i didn’t get my baggage allowance airlines said that they didn’t get any update of extra baggage from goibibo side.
                        I have attached the print copy and payment receipt. Check it out for your reference
                        +2 photos
                        May 28, 2019
                        Complaint marked as Resolved 
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 12, 2019
                        Ibibo Group / Goibibo Customer Care's response
                        Dear Vigneshw,

                        Greetings from Goibibo.com

                        This mail is in reference to your booking id: GOFLDMUMOBceb[protected].

                        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                        For any clarification, please revert on the Ticket #27346198 and 23998258.

                        Assuring you best of our services.

                        Regards,
                        Team-Goibibo
                        Verified Support
                        Apr 25, 2019
                        Ibibo Group / Goibibo Customer Care's response
                        Dear Vigneshw,

                        Greetings from Goibibo.com

                        This mail is in reference to your booking id: GOFLDMUMOBceb[protected].

                        We checked booking baggage details and observed that amount paid for the baggage has been refunded from our end on the same account/credit card/ mode of payment with which you confirmed the booking.

                        It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

                        Refund Date: April 23, 2019, 3:37 p.m.
                        Refund Amount: INR 3400
                        Bank Reference Number: A[protected]

                        Assuring you best of our services.

                        Regards,
                        Team-Goibibo
                        To the author Mr. Vigneshwaran,

                        It is advisable for you to do as follows:-

                        1. To collect and to keep all documents related to the 2 April 2019 Indigo 2704 flight, namely:-
                        - e-ticket - it is attched document
                        - boarding pass, if you own it,
                        - bag tag(s) related to your baggage,
                        - 2 APR 2019 receipt number 2055538

                        2. To submit the complaint regarding
                        SUBJECT : PNR number missing bag.

                        The complaint shall to state the BAG TAG date, flight number, weight in kg,
                        statement "the air carrier has not delivered the bag" following the flight
                        and your request
                        at the air carrier site immediately, not later than 19 April 2019.

                        3. To keep your compliant and reply of the Indigo air carrier, if given within 21 days.

                        4. To hire the layer or a legal professional for the agreed fees (from rupees 6000 + government fees from Rs100). Such professional must be able to explain, what the passenger is entitled to and the forthcomming procedure before DGCA and before the court.

                        Usually the passenger, who decided to bring the action is of duty to:-

                        - present each piece of the relevant document,

                        - answer each question in written not later than in 14 days, in the manner as the questions are stated,

                        - dispatch the document via post office / e-mail,

                        - pay for the service and to pay the government fees.

                        Regards,

                        sr manger for ICAO / IATA irregulations matters
                        Aryan engineers Ltd
                        for requests with documents email to < aryan(at)vivaldi.net >
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                          Dawood Ibrahim Bhat
                          from Delhi, Delhi
                          Apr 11, 2019
                          Resolved
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                          Payment deducted from my debit card but booking was not confirmed, later when i tried to contact customer service i got no response, neither from the toll free number nor from the email. 24*7 gocare support is a misnomer. Very much disappointed.
                          Please help me get back my money
                          Recipient's name: ibibo group private limited
                          Transaction date: 10-apr-2019
                          Transaction amount: ₹6, 204.00 inr
                          Your transaction id: 71s27548lv956741j
                          May 19, 2019
                          Complaint marked as Resolved 
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 12, 2019
                          Ibibo Group / Goibibo Customer Care's response
                          Dear Dawood Ibrahim Bhat,

                          Greetings from Goibibo.com

                          We are sorry to read about the issue.

                          Please accept our sincere apologies for the inconvenience caused.

                          We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                          We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                          Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                          You may connect with Goibibo ASAP to assist you further.

                          Assuring you best of our services.

                          Regards,
                          Team Goibibo
                          Verified Support
                          Apr 15, 2019
                          Ibibo Group / Goibibo Customer Care's response
                          Dear Dawood Ibrahim Bhat,

                          Greetings from Goibibo.com

                          We are resolving this case, as we have not heard from you after the details requested.

                          Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                          Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                          You may connect with Goibibo ASAP to assist you further.

                          Assuring you best of our services.

                          Regards,
                          Team Goibibo
                          Mr. Dawood Ibrahim Bhat

                          1. Nobody has a duty to provide free assistance, which you named "help" and to execute job without the fair remuneration.

                          2. It is impossible to conclude regarding the validity and the outcome of the dispute completely,
                          following such indefinite text of your public complaint as
                          the payer has not attached the payment DOCUMENTS in full.

                          3. The complaint stating exact request, all requisites shall be addressed to the issuer of payment document:-
                          - the bank, or
                          - the merchant, or
                          - he operator of the site (agent).

                          4. Further, if the claim is not satisfied in full in 15 days max, the passenger can claim the loss via the district or the customers court of the state, where he or she is residing.

                          The expected expenses start from:-
                          - 100 or 2000 rupees for the filing of the claim before the customers or before the district court ;
                          - 4000 rupees for the assistance of the legal professional before the court,

                          Regards,

                          sr manger for ICAO / IATA irregulations matters
                          Aryan engineers Ltd
                          email < aryan(at)vivaldi.net >
                          there is no booking id since booking was never confirmed. thanks to paypal for sharing the transaction details with me, , , that's all I am having with me.
                          atleast you bothered to reply me here, I am continuously calling on your customer helpline numbers but they are facing huge volume pf calls since days. I am not able to register my complaint at HELP menu of mobile app because my booking was never confirmed so I am not having any booking id.
                          Money was deducted from my debit card and successfully transferred to your account, please proceed the refund as soon as possible.
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                            sonysukhija
                            from Chennai, Tamil Nadu
                            Apr 10, 2019
                            Resolved
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                            Resolved

                            I booked a Jet Airways flight 9W319 from Vadodara to Bangalore for 20th April 2019 (PNR - FDQBTN). The flight got cancelled and I received a message from Goibibo that I can get full refund and no link was provided.
                            Then when I tried to cancel my ticket it showed 0 as refund amount. I have tried to contact Goibibo through chat, calls and mails numerous times but I haven't got any response which could handle this issue. IT has been 3 weeks I have been trying to contact them but they have stopped all sources and have only one AI chat which doesn't understand anything.
                            +2 photos
                            May 21, 2019
                            Complaint marked as Resolved 
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 12, 2019
                            Ibibo Group / Goibibo Customer Care's response
                            Dear sonysukhija,

                            Greetings from Goibibo.com

                            This mail is in reference to your booking id: GOFLD9206d[protected].

                            We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                            For any clarification, please revert on the Ticket #27390413.

                            Assuring you best of our services.

                            Regards,
                            Team-Goibibo
                            Verified Support
                            Apr 16, 2019
                            Ibibo Group / Goibibo Customer Care's response
                            Dear sonysukhija,

                            Greetings from Goibibo.com

                            This mail is in reference to your booking id: GOFLD9206d[protected].

                            Please be informed that the flight reservation is been cancelled as the flight was un-operational from the airlines end and the refund is under process.
                            It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

                            For any clarification, please revert on the Ticket #27390413.

                            Assuring you best of our services.

                            Regards,
                            Team-Goibibo
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                              K
                              Kannan Ganapathy
                              from Mumbai, Maharashtra
                              Apr 10, 2019
                              Resolved
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                              Resolved

                              Address: 150, Pilliar Koil Street, Chennai, Tamil Nadu, 600083

                              I had booked an air ticket in british airways for chennai - toronto - chennai thru goibibo some time back. The booking id is amdpvhin2. I wanted to check the cancellation charges and asked for the same. When i wanted to review the cancellation charges the website took the cancellation and processed it.

                              I have been trying to contact all toll free numbers of goibibo but nothing was able to connect to any human being. It was an ivr message again rerouting to website.

                              I sent a mail to [protected]@goibibo.com and [protected]@goibibo.com but both again sent an automatic response rerouting to website.

                              I'm not able to cancel the cancellation and i couldn't contact any of the numbers of goibibo for the past two and half hours. I chatted with gia, the automated machine again which cannot give any solution to this issue.

                              I did not cancel the ticket and i only wanted to know the cancellation charges.

                              Now i want to stop cancellation of booking id amdpvhin2 which was wrongly taken by goibibo website.
                              May 16, 2019
                              Complaint marked as Resolved 
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 12, 2019
                              Ibibo Group / Goibibo Customer Care's response
                              Dear Kannan Ganapathy,

                              Greetings from Goibibo.com

                              This mail is in reference to your booking id: GOFLI1debd[protected].

                              We checked booking details and observed that our team already replied, stating your booking is still live as we have not received any consent from your end hence we are removing the cancellation request which you has placed.
                              This ticket is Non- Refundable.

                              For any clarification, please revert on the Ticket #27443127.

                              Assuring you best of our services.

                              Regards,
                              Team-Goibibo
                              To the author Kannan Ganapathy
                              150, Pilliar Koil Street, Chennai, Tamil Nadu, India

                              Unspecified booking number amdpvhin2.

                              1. Nobody has a duty to respond to an indefinite complaint,
                              to the complaint, which has no evidences of the facts.

                              2. Nobody, except the passenger can see the reservations amdpvhin2, which was cancelled and, thus, which does not present.

                              3. So, in order to conclude, who is right and who is wrong, until the processing the case further,
                              you are advised to kindly attach in visible form for the public:-

                              3.1. Primary full reservation amdpvhin2 and relevant e-ticket, where the invoice is inserted,

                              Such documents had to be owned by you in your records, following unidentified payment in unspecified date.

                              3.2. Explanation with date regarding the result of your statement "the website took the cancellation and processed it. "

                              3.3. Your very first complaint, in full, which you addressed to < [protected]@goibibo.com >

                              - date (server or email program),

                              - your name, address, email,

                              - name, address (IDs) of the responder,

                              - a reason of the refund,

                              - your exact request,

                              if you wanted to process with the claim at this site.

                              4. The agent of the air carrier can
                              - process the refund or the compensation within 7 or within 15 days,
                              following the correct receipt of the complaint of the passenger (of the payer)
                              or
                              - to refuse to process the claim, depending on the quality of the primary complaint.

                              Failure to do so in time by the responder is a reason to initiate a case before the department general of civil aviation (DGCA) of ministry of civil aviation in the state of residence of India or
                              to fill the civil suit before the customers / district court in your state.

                              The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
                              before the customers court or before the district court in the state of the residence of the passenger.

                              In certain cases, if the air carrier IATA identifications present in the e-ticket, the passenger can claim the compemsation from the air carrier in the UK.

                              The procedure before DGCA is free, upon you chose the legal professional for presentation.

                              Regards.
                              sr manager for ICAO / IATA irregulations matters,
                              Aryan engineers Ltd, UK
                              email < aryan(at)vivaldi.net >
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                                sonuAnand
                                from Mumbai, Maharashtra
                                Apr 10, 2019
                                Resolved
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                                Resolved

                                Address: 560013

                                I booked a cab along with my flight using goibibo - cab from kial to my home in bangalore however i'm unable to see confirmation for same in the receipt that i received.

                                Although flight booking is confirmed, i'm not sure whether the cab booking was confirmed, nor do i know whether i was charged for it as i cant see a breakup of the overall paid amount, nor do i know what i need to do to engage my cab after i reach kial.

                                Please assist asap as my flight is on 29th april 2019.
                                May 24, 2019
                                Complaint marked as Resolved 
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Apr 10, 2019
                                Updated by sonuAnand
                                1. The chat feature on Goibibo website doesn't work, it simply doesn't launch itself, tried it over several days, same result.
                                2. There is no customer service email provided either.
                                3. There is no provision to raise a Service Request number. The "Write to Management" feature needs a SR # to proceed. This is like a catch 22 situation.
                                4. The toll free numbers help you connect but you are told by IVR that the Cab department is busy with too many calls.

                                How is the Customer expected to reach Goibibo directly to resolve their issue. No wonder customer satisfaction score is so low.
                                Apr 10, 2019
                                Updated by sonuAnand
                                When I used toll free last week, I was told by the Rep, that I shall receive a call back. One Mr Sukesh heard me out completely and promised he shall investigate the matter and would get back in a few hours, latest by 04/08/19. I have not received any update from him ever since.

                                I dialed toll free again today. I've been told that I'll be getting a call back in 30 mins from the Manager in Cabs dept as they are all busy at the moment. I was also told that since the call was being recorded, the promise was genuine :) Eagerly awaiting to hear from the Cab dept.
                                Verified Support
                                Apr 10, 2019
                                Ibibo Group / Goibibo Customer Care's response
                                Dear SonuAnand,

                                Greetings from Goibibo.com

                                We are sorry to read about the issue.

                                Please accept our sincere apologies for the inconvenience caused.

                                We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                                We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                                Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                                You may connect with Goibibo ASAP to assist you further.

                                Assuring you best of our services.

                                Regards,
                                Team Goibibo
                                Apr 12, 2019
                                Updated by sonuAnand
                                Email ID: anandpal.[protected]@yahoo.com AND [protected]@yahoo.com
                                Cell: [protected]

                                Booking Id: N6ESND4PE
                                Booked on Fri, Jan 25, 2019
                                Flight on 29th Apr: IndiGo(6E2458), DEL to BLR
                                Apr 12, 2019
                                Updated by sonuAnand
                                I was promised a call back within 30 mins on 10th Apr. No one called the entire day and until today, I've not received a call back from the Cab dept. So much for Goibibo's 24*7 customer support phone line which promised a call back however didn't follow up to ensure I received one.

                                I've provided my booking and contact details on this forum. Lets see how it goes.
                                Verified Support
                                Apr 16, 2019
                                Ibibo Group / Goibibo Customer Care's response
                                Dear SonuAnand,

                                Greetings from Goibibo.com

                                This mail is in reference to your cab booking attached with flight booking id: GOMUPKG9ABA[protected].

                                We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                                In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27376401.

                                For any clarification, please revert on the Ticket #27376401.

                                Assuring you best of our services.

                                Regards,
                                Team-Goibibo
                                Apr 19, 2019
                                Updated by sonuAnand
                                7 days and no response on this forum. Just give me some answer to show you are interested.
                                Reference Number for the transaction 75503729087028165139069 of rs18042 has not received yet. Today I got email that ibibo is not paying me fully I have got all the previous emails which show my full refund and if didn't get my full refund I will file a case in consumer court.
                                On 23.03.20018 I Booked ticket from redbus web to kalaad travel bangalore to trivendrum for RS.1597.50/- amount deducted from my SB account corporation bank but I didnot get bus ticket I called kaald travels they said waiting for payment. so when you will refund the amount. pleaase do at the earliest. thanking you
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                                  Karmpal Yadav
                                  from Mumbai, Maharashtra
                                  Apr 9, 2019
                                  Resolved
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                                  Resolved

                                  Address: rewari, Rewari, Haryana

                                  Sir my all family members account are locked. it is not first time I've been got locked before but you unlocked my account that time.
                                  actually my [protected] this account get locked after that i have log in my family members account in this phone, one by one all are get locked .
                                  I have not violated any term o[censored]se
                                  this is a cheating from goibibo .
                                  and should be corrected if not then i have to go for consumer forum .
                                  My family members account detail are following
                                  [protected]. RKAY YADAV
                                  [protected] RAVI YADAV
                                  and
                                  [protected] Rishabh kumar
                                  these are accounts which are locked
                                  May 17, 2019
                                  Complaint marked as Resolved 
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 10, 2019
                                  Ibibo Group / Goibibo Customer Care's response
                                  Dear Karmpal Yadav,

                                  Greetings from Goibibo.com

                                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                  In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                                  Assuring you best of our services.

                                  Regards,
                                  Team-Goibibo
                                  Verified Support
                                  Apr 12, 2019
                                  Ibibo Group / Goibibo Customer Care's response
                                  Dear Karmpal Yadav,

                                  Greetings from Goibibo.com

                                  Please be informed that our back-end system has detected your account to be violating our terms o[censored]se.
                                  Hence, we regret the account has been blocked and the same cannot be unlocked.
                                  Assuring you best of our services.

                                  Regards,
                                  Team-Goibibo
                                  Apr 13, 2019
                                  Updated by Karmpal Yadav
                                  tell me which terms are violated by me for use of this worst app
                                  Apr 16, 2019
                                  Updated by Karmpal Yadav
                                  I have not violated any term if violated then tell me which terms are violated
                                  This is fraud done by goibibo to ebery customer after a certain limits of booking
                                  I booked the ticket from Juba South sudan to Chennai, only Juba to Dubai is confirmed and From Dubai to Chennai not reflecting in jet airwayes Please solve the problem as soon as possible PNRin Jet Airways is 9W/OIYBRR
                                  meet Ravi Radhakrishnan's reply, Apr 1, 2019
                                  Please contact Jet airways and solve the problem
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                                    karampal yadav
                                    from Mumbai, Maharashtra
                                    Apr 9, 2019
                                    Resolved
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                                    Resolved

                                    Address: 123401

                                    Sir my all family members account are locked. it is not first time I've been got locked before but you unlocked my account that time.
                                    actually my [protected] this account get locked after that i have log in my family members account in this phone, one by one all are get locked .
                                    I have not violated any term o[censored]se
                                    this is a cheating from goibibo .
                                    and should be corrected if not then i have to go for consumer forum .
                                    My family members account detail are following
                                    [protected]. RKAY YADAV
                                    [protected] RAVI YADAV
                                    and
                                    [protected] Rishabh kumar
                                    these are accounts which are locked .
                                    Apr 9, 2019
                                    Complaint marked as Resolved 
                                    my mobile no. which all are in complaint are blocked for gocash plus use i want to unlock my account. company gives around 200 gocash+ after a hotel review by me that can be use in next booking . by this i have earned some 800 rupee n now my gaocash is locked it is a fraud by company to get the customers in thier trap after customer get some. gocash they locks their account. so i request to unlock my all gocash+ account for givrn mobile no. in complaint.
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    I booked flight ticket on April 4, I didn't get any notification of ticket, but payment has been charged from account but booking failed, I didn't get any refund amount still now, I booked ticket on march 30, thich goibio team are not responding well, they are reacting as very badly
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                                      Shubham Pandey12
                                      from chennai, Tamil Nadu
                                      Apr 9, 2019
                                      Resolved
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                                      Resolved

                                      Hi my request id is 27420686 & registered no :[protected]. I see that my wallet has been locked by goibibo after i earn gocash & travel cash of total rs 1472. Its fraud activity by goibibo. I have to book hotel but cant do as they locked wallet without any proper information. Travel cash is for limited time period. Kindly take strict action against ibibo group.
                                      Apr 9, 2019
                                      Complaint marked as Resolved 
                                      My issue resolved.I called help support of Goibibo & told everything & they unlocked my wallet
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Dear sir,
                                      i booked one air ticket from goibibo with pnr no. Qeu56m.
                                      These pnr cancelled directly from airline from myside.
                                      Airline refunded amount for these booking to goibibo but goibibio not refunded these amount in my account till date.
                                      Pls look these metter.
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