Ibibo Group / Goibibo Complaints & Reviews

To the author Mr. Vigneshwaran,

It is advisable for you to do as follows:-

1. To collect and to keep all documents related to the 2 April 2019 Indigo 2704 flight, namely:-
- e-ticket - it is attched document
- boarding pass, if you own it,
- bag tag(s) related to your baggage,
- 2 APR 2019 receipt number 2055538

2. To submit the complaint regarding
SUBJECT : PNR number missing bag.

The complaint shall to state the BAG TAG date, flight number, weight in kg,
statement "the air carrier has not delivered the bag" following the flight
and your request
at the air carrier site immediately, not later than 19 April 2019.

3. To keep your compliant and reply of the Indigo air carrier, if given within 21 days.

4. To hire the layer or a legal professional for the agreed fees (from rupees 6000 + government fees from Rs100). Such professional must be able to explain, what the passenger is entitled to and the forthcomming procedure before DGCA and before the court.

Usually the passenger, who decided to bring the action is of duty to:-

- present each piece of the relevant document,

- answer each question in written not later than in 14 days, in the manner as the questions are stated,

- dispatch the document via post office / e-mail,

- pay for the service and to pay the government fees.

Regards,

sr manger for ICAO / IATA irregulations matters
Aryan engineers Ltd
for requests with documents email to < aryan(at)vivaldi.net >

Mr. Dawood Ibrahim Bhat

1. Nobody has a duty to provide free assistance, which you named "help" and to execute job without the fair remuneration.

2. It is impossible to conclude regarding the validity and the outcome of the dispute completely,
following such indefinite text of your public complaint as
the payer has not attached the payment DOCUMENTS in full.

3. The complaint stating exact request, all requisites shall be addressed to the issuer of payment document:-
- the bank, or
- the merchant, or
- he operator of the site (agent).

4. Further, if the claim is not satisfied in full in 15 days max, the passenger can claim the loss via the district or the customers court of the state, where he or she is residing.

The expected expenses start from:-
- 100 or 2000 rupees for the filing of the claim before the customers or before the district court ;
- 4000 rupees for the assistance of the legal professional before the court,

Regards,

sr manger for ICAO / IATA irregulations matters
Aryan engineers Ltd
email < aryan(at)vivaldi.net >

there is no booking id since booking was never confirmed. thanks to paypal for sharing the transaction details with me, , , that's all I am having with me.
atleast you bothered to reply me here, I am continuously calling on your customer helpline numbers but they are facing huge volume pf calls since days. I am not able to register my complaint at HELP menu of mobile app because my booking was never confirmed so I am not having any booking id.
Money was deducted from my debit card and successfully transferred to your account, please proceed the refund as soon as possible.

To the author Kannan Ganapathy
150, Pilliar Koil Street, Chennai, Tamil Nadu, India

Unspecified booking number amdpvhin2.

1. Nobody has a duty to respond to an indefinite complaint,
to the complaint, which has no evidences of the facts.

2. Nobody, except the passenger can see the reservations amdpvhin2, which was cancelled and, thus, which does not present.

3. So, in order to conclude, who is right and who is wrong, until the processing the case further,
you are advised to kindly attach in visible form for the public:-

3.1. Primary full reservation amdpvhin2 and relevant e-ticket, where the invoice is inserted,

Such documents had to be owned by you in your records, following unidentified payment in unspecified date.

3.2. Explanation with date regarding the result of your statement "the website took the cancellation and processed it. "

3.3. Your very first complaint, in full, which you addressed to < [protected]@goibibo.com >

- date (server or email program),

- your name, address, email,

- name, address (IDs) of the responder,

- a reason of the refund,

- your exact request,

if you wanted to process with the claim at this site.

4. The agent of the air carrier can
- process the refund or the compensation within 7 or within 15 days,
following the correct receipt of the complaint of the passenger (of the payer)
or
- to refuse to process the claim, depending on the quality of the primary complaint.

Failure to do so in time by the responder is a reason to initiate a case before the department general of civil aviation (DGCA) of ministry of civil aviation in the state of residence of India or
to fill the civil suit before the customers / district court in your state.

The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.

In certain cases, if the air carrier IATA identifications present in the e-ticket, the passenger can claim the compemsation from the air carrier in the UK.

The procedure before DGCA is free, upon you chose the legal professional for presentation.

Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd, UK
email < aryan(at)vivaldi.net >

Reference Number for the transaction 75503729087028165139069 of rs18042 has not received yet. Today I got email that ibibo is not paying me fully I have got all the previous emails which show my full refund and if didn't get my full refund I will file a case in consumer court.

On 23.03.20018 I Booked ticket from redbus web to kalaad travel bangalore to trivendrum for RS.1597.50/- amount deducted from my SB account corporation bank but I didnot get bus ticket I called kaald travels they said waiting for payment. so when you will refund the amount. pleaase do at the earliest. thanking you

I booked the ticket from Juba South sudan to Chennai, only Juba to Dubai is confirmed and From Dubai to Chennai not reflecting in jet airwayes Please solve the problem as soon as possible PNRin Jet Airways is 9W/OIYBRR

I booked flight ticket on April 4, I didn't get any notification of ticket, but payment has been charged from account but booking failed, I didn't get any refund amount still now, I booked ticket on march 30, thich goibio team are not responding well, they are reacting as very badly

Dear sir,
i booked one air ticket from goibibo with pnr no. Qeu56m.
These pnr cancelled directly from airline from myside.
Airline refunded amount for these booking to goibibo but goibibio not refunded these amount in my account till date.
Pls look these metter.

I have not done any transaction with INB IBIBO Web private Ltd. But Rs.4176 is deducted from my SBI Account on[protected].

The details are as follows.
Ref No: [protected]gafseuqo0
Amount : Rs.4176.

Refund the money to my Account.

They are playing with our money. They did not refund me the amount and they did not even confirm the status of our booking. I lost my money and nobody to contact . I don't know how consumer forum allows such idiotic app to the market with zero support to its consumers. This is ridiculous

I've attached the bank statement in PDF form as you've requested to the Service ID 27421144. Total money debited is Rs 1228. Hope to hear from you.

No customer care support are available, No representative present there to talk with us for our concern, Nonsense Gia Chatbot are provided via company which is robotic answer machine, it has only few options which u hve to choose only, First time use Goibibo and these supports i received.

Author Ravitumkur
DRP TRADING COMPANY, KNV COMPLEX GK ROAD TUMKUR, Tumkur, Karnataka, India

Based the attched record,
It is an extract from the bank or from merachnt.
Such situation, as described, names itself "unauthorized transaction".
You can submit the claim both to the bank and the operator of the site (service provider), where you attempted to pay for the PNR / e-ticket.

The rules allow
- 7 days for refund following the receipt of the complaint of customer by the travel agent,
- 10 day for refund following the receipt of the complaint of customer by the bank,
if the customer notified regarding unauthorized transaction the bank within 3 days,
but not later than in 7 days in all circumsatnces.
Such notification can be submitted based on the agreement, signed between bank and customer,
by the electronic agrred mean only.

Following 10 days, all disputes are to be resolved either at
- the Reserve bank of India or
- Department general of civil aviation or
- the dictrict court or customers court.

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail: aryan (at) vivaldi.net