I have booked tickets of multiple itinerary through goibibo website on sunday 28th april. The promo code was successfully applied while booking and that time price also reduced but afterwards higher price is charged for the same tickets. I have few screen shots regarding this and also voice recording of executives where they are making lame excuses that promo card was not applicable on multiple booking or it is not available on sunday etc. Please look into the matter asap. Even if promo code is not applied the amount to be charged is 75, 112 inr and you have charged 76, 512 inr
Reference no goibibo[protected] ]
Further : now they are neglecting call send mail that problem is resolved.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
May 04, 2019
Ibibo Group / Goibibo Customer Care's response Dear Travel Park,
Greetings from Goibibo.com
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Regards,
Team-Goibibo
Verified Support
May 06, 2019
Ibibo Group / Goibibo Customer Care's response Dear Travel Park,
Greetings from Goibibo.com
This mail is in reference to your booking id: GOMUPKG[protected].
We checked booking details and observed that on the issue you reported, post-call disconnection, the agent tried to speak with you however, there was no response.
Request you to please revert on the Ticket #27683957 for further action on this complaint.
Assuring you best of our services.
Regards,
Team-Goibibo
May 16, 2019
Updated by Travel Park We are not in concerned Why & How you serve manipulated Illusions to customer/Travel agent, Since the date of purchased you have given various excuses and charged as maximum as you can. While we have sent you the screen shot on the same date where you had shown the less amount and charged during the time of OTP even more then the actual cost without conditions applied. It seems this had done intentionally & misguided consumer on your portal.
The various excuses you had made from the date of purchase are as follow:
1.Promo code is not applied
(We had applied- who is responsible, if your portal doesn’t work, we sent you the screen shot)
2. Your Customer Care-Please send the screen shot we will return back your money.
(we sent the screen shot but you have made out the new excuse.)
3.This offer is valid for weekend/weekdays or Particular Days.
(Then why are you showing discount during the time of Purchase)
4. This offer is valid on EMI.
(Still why are you showing this offer in without EMI option)
5. we will talk to our senior & revert back.
( You are hired to create disillusions and manipulations) how much time you want to take to made new excuse!!
We are not here to write mails and follow you for our hard money, we have to knock the door of consumer court to recover our amount with compensation while mental harassment & fraudster charges.
May 18, 2019
Updated by Travel Park We are not in concerned Why & How you serve manipulated Illusions to customer/Travel agent, Since the date of purchased you have given various excuses and charged as maximum as you can. While we have sent you the screen shot on the same date where you had shown the less amount and charged during the time of OTP even more then the actual cost without conditions applied. It seems this had done intentionally & misguided consumer on your portal.
The various excuses you had made from the date of purchase are as follow:
1.Promo code is not applied
(We had applied- who is responsible, if your portal doesn’t work, we sent you the screen shot)
2. Your Customer Care-Please send the screen shot we will return back your money.
(we sent the screen shot but you have made out the new excuse.)
3.This offer is valid for weekend/weekdays or Particular Days.
(Then why are you showing discount during the time of Purchase)
4. This offer is valid on EMI.
(Still why are you showing this offer in without EMI option)
5. we will talk to our senior & revert back.
( You are hired to create disillusions and manipulations) how much time you want to take to made new excuse!!
We are not here to write mails and follow you for our hard money, we have to knock the door of consumer court to recover our amount with compensation while mental harassment & fraudster charges.
May 21, 2019
Updated by Travel Park Every time you came with different excuses, we are collecting all the excuses, so it will be useful for us to show our concerned to consumer forum, we only asked you why it was showing discount just before the execution if it is not actual (if it has some terms and conditions), it seems your portal make a disillusion to clients & once they stuck in it. You will charge as arbitrariness way.
Your portal was not supposed to show discount of EMI when we give you payment in one go! While other hidden charges which has not mention during the charge.
It was more costly to buy from you rather then from other reputed portals. Who never use to misguide the customer as you are in practice to do.
One thing I would like remind you that doesn’t matter how much it will take but we are not going to leave single penny on you. while also claim for mental harassment & compensation for the same.
Thanks,
Anupam