Ibibo Group / Goibibo Complaints & Reviews

Hi goibibo team,

From mobile app i was[protected].11am) booking flight ticket to hyderabad, payment method using upi, i selected bhim and the amount 2843/- got deducted. I received sms from sbi that amount has been deducted from account, but i didn't get the confirmation email or booking id, i waited for 1-2 mins and clicked on retry. But it didn't help either.

Karthik sn
[protected]

Hi There, I made a Bus ticket booking on 5th April from Chennai to Madurai. Total cost Rs 1228. However booking status showed failure but amount been deducted from my bank account.
Booking Transaction # GOBUS94EE775B3A
My Mobile No: +91-[protected].
When checked with my Bank, they inform it to be a successful transaction and i need to check with you people. Please check immediately and respond as it almost three days past since this has happened.

Sir, i booked 3 train tickets on 4-4-19 but after my money deduction from bank the message came from ibibo that your booking has been cancelled and they sent some go cash but my deduction money from bank is not refunded. There is no valid customer care where we can talk to there representative. What should i do now.
.
Reference id - trnafaywvokhwu
Deducted money - 3095rs
Payment method - via debit card

Dear sir
I have made a booking through your website ibibo web private limited on 28 may 2018 but due to the technical error the amount has been debited to my account also ticket was not issued i request you to please refund the amount to my below account detail given follow

I request you to please do the needful as fast as you can do otherwise i will go in the legal action against you please take this issue on seriously/priority
Current account no xxxxxxxx68 debited with inr 4670.00 towards to onl ibibo web private limited:payment:00119 on 28-may
Account no :ca-116668
Account no (15 digit):[protected]
Ifsc :ciub0000119
Account type :current account - general
Customer details :bhavani agency

Thanks in advance

Sir, i booked hotel at shimla hotel le talbot on 6th april, 2019 with booking holding number htlfu8egkk. During booking full amount deducted my accounts, but no any booking confirmation mail send by goibibo. Bank transaction i'd is medr/ibibo group/959237/ of rs 15979 on 6th april, 2019. Please solve my problem and refund my amount in my bank account. Thanking you, mahadev lal sharma, [protected]

I had done online booking of a flight for 2 person through a goibibo app on 31st march 2019. My booking id is tuagcg90w.
Flight details are as follows
Flight name - jet airways 9w-2339
Destination - from mumbai to delhi
Date and timing of flight - 10th april 2019 at 3.00am.

Total amount came to rs.11264. But, while making a payment there was an option to convert the cost in emi. So, i have chosen an option to convert this amount in 3 emi with icici bank credit card with 0% interest.

But, i have received a credit card statement and i have been charge interest amounting to rs. 115.43 per emi. So, the interest for 3 emi will be 115.43*3 = 346.29.

I want clarification regarding the same that why interest has been charged to me when i have selected an option of 0% interest.

Booked a train with Goibibo and the amount got deducted from my account and it says booking cancelled. It also states that the refund has been initiated. But I did not receive my refund. This has been since 5 days. I am trying to contact their customer support. It is the worst customer service. I will put it online and make sure that nobody cares to book a ticket from Goibibo. Make sure that you pay me in the given time. You have to face the same on consumer forum.

I can't use my go cash their is a massege your wallet is locked . i anable to book hotel or train . how can they do it. i just create my account and useing to book a hotel so i can't .my email id is [protected]@dummymobemail.com i created my account 30 march 2019 please resolved my problem .and unlocked my account .i am booking train for a trip it can't.

Reference id TRNA1J3ANBBLF4 its showing refunded my upi transaction id is[protected] payment done through payment as on 2/4/19, while i was booking a train ticket it was failed and my money has been deducted and no response from your team goibibo please ASAP its my humble request refund my money if it like this happen then no long i will use

Thanks

I have purchased a air ticket of go air through goibibo for travelling from delhi to ranchi. The ticket was of 4th of february 2019. But the flight is cancelled by go air. As contacted go air then they confirmed that refund of ticket is refunded to goibibo. But till date after several reminders they are not refunding the amount. Kindly help us in getting out of it.
Thanks.

Hii today i booked 3 train tickets from goibibo but after deduction of money from my bank they shows that ticket has been cancelled they refund the go cash but not my money which deducted from my bank what should i do now... No valid customer care number are provided by them some nonsense machinery chat bot is placed on there app which is disgusting what should i do now

Im traveling Delhi to Ecuador date of 30th jan 2019. i made ticket from goibibo date 29-jan-2019. this is my big mistake in life made ticket from go ibibo.
when reached at delhi airport and im visit ticket counter of KLM airlines. he check out my document said we are not given you fly bord pass. then my boarding denied by airport staff and said talk with vendor for full refund.
go ibibo such big big fraud company.today they call me Saugata Barman said to me that our vendor make a request to klm for full refund but klm denied request for full refund said not eligible for refund ...

i am taking action on your company. we meet in court ...this is final

Hello,
i have booked ticket from ahmadabad to detroit on 10th of april with delta airlines, my pnr no. Is jkxkur, in which ahmadabad to delhi flight got nonoperational. They told they will provide alternate flight but its been 12 days no alternate ticket has been provided.

So, its high time as our journey is very near and i want to solve this issue and help of reissuing a new ticket from delhi to detroit, as ahmedabad to delhi they said they do not have alternate option with them.

My service number is 27229797 for rescheduling. I have also talked with delta airlines regarding the reissue and send remarks but no remarks from any side is visible.

Also i have requested 1 ticket cancellation on 22nd march 2019, named shruti patel out of 3 passengers to cancel one but that is also not happening, it is very bad experience. I need refund of 1 ticket of both side onwards and return as i have purchased a refundable ticket and still my ticket is not been cancelled by goibibo people.

Please solve the issue urgently as we have very less time left for journey.

While making an online merchandise payment in the Flipkart site, I needed to pay an amount of Rs 2198 using my Union bank online account. While the amount got deducted for the flip kart payment, but the amount didn't transfer to the merchandise. Therefore materials didn't show up in my order list; nor money is reverted back. Transaction Reference Id:[protected] dated 03.04.2019.

Respected sir,
I have done flight tickets booking of six passengers in two slot through your goibibo account ([protected]) of round trip from nagpur to new delhi
But from nagpur to new delhi jet airways flight has been canceled from company i got email regarding flight status from company so i want refund for that flight and return flight of indigo should remain as it is. So i am requesting you suggest me procedure or contact me, as early as possible. Two bookings are as follow

Nagpur to delhi-06 may 2019 16:50
Pnr-tmjjik
Jet airways 9w658

Mob no-[protected]
Passeenger list as follow:
Names and ticket no
Ganesh makram rathod[protected]
Jayashri ganesh rathod[protected]
Prakash gowaradhanji rathod[protected]
Dhanshri prakash rathod[protected]
Nagpur to delhi-06 may 2019 16:50
Pnr-sbxfti
Jet airways 9w658

Mob no-[protected]

Passeenger list as follow:
Names and ticket no

Ravindra madhukarrao telkar[protected]
Nayna ravindra telkar[protected]

I had cancelled flight tickets for bhubaneswar to udaipur via hyderabad. I had cancelled the flight ticket directly with the airline before 1 hour of booking on date 30-march-2019 for the traveller ronak sukhadiya with pnr number ontwqr. These were the pnr given from the indigo to track the cancelled tickets ontwqr. Till the date have have not received the refund amount, when i was contact with airline, they heve informed that they have provided the full refund to goibibo 30-march-2019.

Hi, i have booked tickets for my mother and brother from trivandrum to sydney for the 23rd of april. For my mom, as per her passport, there is no last name. The goibibo website was not allowing me to proceed without entering a last name and there was no information on how to proceed. So, i had to split the first name and put them in first name and last name columns, thinking that i can get it updated afterwards. When i contacted the airline, they said that the name can be corrected, but the request has to come from goibibo. I have been contacting the goibibo team ever since. It has been more than 2 weeks and my issue is still not resolved. Every time i call, i end up explaining the issue to a new customer care executive, who at the end will say that i have to arrange for a callback to give you more information. And to this date, no call back was made form their end. If this issue is not resolved, i will lose the ticket price and have to book new tickets for double the amount, which will cost me lakhs. They do not even respond to emails. I requested to talk to the same person who sent me an update or their supervisor, which also could not be arranged by them. It is so frustrating. I request the authorities to resolve my issue at the earliest as the travel date is approaching.
Pnr: vqblhw
Service request number: 27224299

6th mar 2019 - i booked my tickets via goibibo app. My booking id's are: rbn44f4udy3 and rbn44smdxmh. Due to my plan change i did cancelled the tickets on the same day. But still (3rd april 2019) refund is not happened. And the mobile app simply shows refund is under process.

Its been around one month since i cancelled the ticket. But still refund is not happened. Kindly help me to get the refund amount. I am happy if the amount is refunded in gocash+ also.

I was flying from new delhi to ahmedabad on 10th feb but there was wrong terminal mentioned in the ticket. When i reached terminal 1 (As mentioned in the app) then i got to know that go air operates from terminal 2. Somehow i managed to reach terminal 2 but the gates were closed. Please check the image attached where terminal 1 is mentioned in the app.
One of the goibibo executive told me to have a new ticket and they will reimburse it. I just had to share the image of new ticket in the same mail we started communicating

I took a new flight which was around 10 hours later and once i reached ahmedabad, i shared the screenshot with them on the same day (10th feb).

Now i again checked the my booking some days ago in goibibo app and now it is showing terminal 2 (Which was previously showing terminal 1), it clearly states that there was something technical problem which leads me to wrong terminal and now how they corrected the that technical problem.

After lots of fake commitment of call back arrangement, lots of lengthy & hectic discussion and illogical resolutions, now they are denying to reimburse of new ticket whereas it clearly states that it was a technical problem from their end.
Please have a look at both the images where it is clearly visible that how they changed the terminal in the app

My booking id : carpifa9226r0gy
Date of booking: 12.03.2019
My request number is #27113276

I had booked cab from panipat to delhi airport for dated 12th march. I made the payment of rs. 2684/- through my citibank credit card and the transaction was successful. I did not received booking confirmation from goibibo. Immediately, i contacted customer care on the phone number, they asked me to raise the request for refund as booking was not confirmed. They also asked me to contact bank to check if the transaction was successful, for which i received the confirmation from bank that the transaction was successful and transferred to merchant account. After that on contacting goibibo support, i was informed to wait for few days as it normally takes some time to revert the funds back to card account for which trip was not confirmed.
I waited for 3-4 days but nothing happened.
Again contacted goibibo customer care, and they asked me to send the bank statement showing the transaction. I sent them the bank statement clearly indicating money transaction in the name of ibibo group private ltd gurgaon in. They reverted saying they will check and refund will be initiated within a weeks time. After that, i waited for another week, but nothing happened; nor did the customer care called/replied me. I continued writing to them but no reply. I tried calling them on customer care number, but it gives automated responses and nobody actually picks up to respond since then!! Such a pathetic customer care... I have never got any feedback despite my repeated reminders to them!!!

Please look into this and initiate the refund at earliest!!!