Ibibo Group / Goibibo Complaints & Reviews

Dear Sir,
When I was trying to book the flight for 5th May from Mumbai to Trivandrum, in the website it shows an offer to book via Paypal where there is a 800Rs off. So i did that but still the deductions were not applied. Plesee check and credit back the amount with promotions applied. Its for the first i am having this issue with Gobibo. These type of issues will really bring down the customer reviews.

PNR Y470G

I missed my flight due to no information received from goibibo for rescheduled flight time.15000 my flight costing is waste due to irresponsible behaviour .now for rescheduled flight customer support told me to pay18000 for rescheduled charges.
I reached at 2:30pm on airport but, due to flight rescheduled airport authority not allowing me, they deny . Or from 2:50 pm continouse I call to customer support, they never support on 3:27 I discussed with Priyanka cce she said passenger don't have ok to board due to that airport authority deny. She confirmed me on 3:27 pm .
I request to cce please reschedule for next flight it urgent for me to reached Dubai but no one help me .
Now why I pay for such service of goibibo they not give any information not even a single msg or mail for rescheduled flight timing.
I received many of offer sms from goibibo but for reschedule I didn't get single one
I want total refund back for this flight and for my return ticket from Dubai .
This is bad experience with goibibo, first and last experience.

I hv booked my jet airways flight with goibibo from jaipur to vadodra which got cancelled directly by the airlines due to operational reasons.
But no one from goibibo team informed or tried to contact me regarding my refund on cancellation!
I have tried contacting the customer care almost every day since my booking got cancelled but zero response from your team side!!
Look on to my matter on urgent basis and do contact me soon!!

Hi,

I have booked a ticket for april 12th on behalf of my friend. Yesterday the she received a message from airlines stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from ahmedabad...

I booked my flight with wrong dates so i checked with the flight company and got another flight booked of the right dates and they promised that they will return the full amount to the company within 24-48 hrs. The refund has been given by the flight company but goibio is not showing any kind of refund my amount is ₹8700 and its been 4 days now would be really thankful is someone could help me get my refund back. Also your helpline no is useless and so are your services.
Pnr of the flight with wrong dates that got cancelled-zctrni
The correct pnr - ich4uv
Email - bajaj. Mehul.[protected]@gmail.com
Contact no - [protected]
Amount - ₹8700
Booking id - n6ezctrni

Hi giibibo team,
I am raising this complaint ticket again as the previous ticket (Raised on 23rd march) was closed by your team without resolution.
My flight number 9w820 (Bangalore-new delhi) & 9w665 (New delhi-chandigarh) got cancelled by jet airways. I have talked to jet airways officials and they confirmed that they have added the note against my booking to refund full amount and asked me to contact the portal through which i booked the ticket, in my case it's goibibo.com.
I trying to contact goibibo customer care support but to no avail. It always is routed to ivr which is of no use to resolve my issue.

Here is the required details:
Planned travel date : 24th march
Ticket no. :[protected]
Passenger name : nirupma sharma
Pnr no : qrabut
Email address : [protected]@gmail.com
Phone : [protected]

Attached please find the ticket and the previous compalint.
Thanks.
Sanjeev

मेरी ये कम्पलेंट goibibo की ऐप्प सुविधा से जो कहती है, आपको हर सुविधा मिलेगी।
पर मुझे तो नही मिल रही, मैंने 12 मार्च2019 को goibibo की ऐप्प से कोलकत्ता से अमृतसर के टिकट बुक कर रहा था रात के करीब 9, 10 बजे के करीब, मेरा वॉलेट पे पैसे कम होने के कारण मैंने ऐप्प पर ही बैंक से 645/- रुपये की रकम ऐड करी जो की टिकट बुकिंग में कम पड़ रही थी, ये 645 रूपये मेरी अकॉउंट से 2 बार काट लिए जाते है, और मेरी ऐप्प पर 2 बुकिंग इन प्रोग्रेस पर वीव दीखता है, उसपे नीचे लिखा आता है कि आपके पैसे 5 से 14 दिन में आपके अकाउंट में आ जायेंगे, और नही आये तो आप अपने बैंक पर बात करे, पर आज 14 दिन से ऊपर हो गया है, मुझे मेरे 2 बार कटे645+645 की रकम आज तक नही मिली। फिर मैं तीसरी बार मैं किसी और बैंक से पे करता हु और वो टिकट कन्फर्म हो जाती है।
मेरा बैंक कहता है जिस ऐप्प को अपने यूज किया पेमंट के दौरान वही पैसे रिफंड करेगी, कृपया मेरी इस मुश्किल का समाधान निकले, क्योंकि goibibo के कस्टमर केयर पर कोई एक्सक्यूटिव भी नही है जिसको मैं अपनी बात समझा सकु। और ऐप्प पर gia चैट सबसे बेकार जिसपे मेरी ये 2 प्रॉब्लम का हल ही नही है।हो सके तो मुझे संपर्क करे इस नम्बर पर।
मेरा मोबाइल नं [protected] / [protected] ई मेल [protected]@outlook.com
और साथ मैं आप वो 2 बुकिंग इन प्रोग्रेस की डीटेल का स्क्रीन शॉट भी देख सकते है। मैं भेज रहा हूँ।
बस मेरी ये मुश्किल का हल कर दीजिए, आगे से मुझे नही जरूरत ऐसे बेकार ऐप्प की जिसपे कोई सुनवाई ही न हो।
जय हिंद जय भारत।

Hi i am not able to use my travelcash, gocash as my wallet has been locked without any prior information.My registered no :[protected].Its cheating by goibibo till yesterday my wallet was active . I have earn rs 659 travel cash & next day i am seeing my wallet is locked.I have to book hotel but cant use gocash+ & travel cash. my travel cash got expire as it is valid for limited time. I want my travel cash back to my account . Kindly take strict action against goibibo.

I had booked a flight from bangalore to bhubaneswar on 6th april 2019.
But once payment was done i got a ticket of 7th april 2019.

When i called and informed customer care, he told me that rescheduled will cost another 2500/- (+ charges).

Further when asked about cancelation of ticket, charges were nearly 3400/-

So if i cancel my ticket i lose 3400/-, and if i reschedule i have to pay 4000/-...

This is to inform goibibo that you have caused so much problems with my parents booking
Kindly help us with the refund as you people are the main one with whom my parents made the booking
The destination entered incorrectly and you people are there to help even whether with the hotel or with the refund
But your agents are saying that hotel has to refund and after speaking to hotel they said how will they refund when we have made the booking on your site

Flight no 6E-727 From Nagpur to Banglore Date 09/06/19 in name of RAVI TAHILYANI & JIYA TAHILYANI
i have booked this tickets on goibibo app & amount of rs 3823 has been debited
from my account but i do not receive any tickets or even pnr no of tickets
i have talk to indigo airline helpline no also they have confirm that no pnr no has
been generated for this tickets detail given above
so kindly do the needfull
my contact no [protected]
RAVI TAHILYANI

Today, the 28th march, 2019, at about 10 pm, i opened an account in goibibo.com with my mobile phone number [protected] and found that someone has already opened an account with my phone number in the same website goibibo.com with different email address '[protected]@dummymobemail.com' which is not mine. I request kindly update my mail id with [protected]@gmail.com
Please do needful
Thanking you
With regards
P supraja

After too much of hassle goibibo finally agrees (On 7 feb) to do a refund (Of my hard earned money) for my booking, mysmf[protected] and states it would take 30-45 days for refund. Its been been more than 2 months now and still haven’t received the refund. The customer care number always disconnects before reaching the agent, chat support is handled by bots and limited to specific protocols and there is no customer care complaint/grievances email id anywhere mentioned.

Now some questions:

1- will goibibo wait for their payments, post purchase by customer, for 30-45 days?

2- do goibibo trusts bots more than humans in case of customer service?

If someone from goibibo have answers for these questions pls contact me on below details. As far as my money is concern, at this moment goibibo needs it more than me.

Regards,
Ashok surala
Email: surala. [protected]@gmail.com
Mobile: pls check in ur records under booking id

Hi, on 27 march 2019, i booked a online hotel from goibibo app "oyo 2629 hotel royal odyssey" and the owner of the hotel didn't allow me to enter the room by the saying that we don't give the room to the localietes and he misbehaved with me by saying wrong things. I am very disappointed. That was the worst experience i ever had. Neither they gave me the room nor i got my refund. I spent rs1700 for the room but the money was all wasted

I done my booking on 19 march for hotel book. Hotel was jai palace in jaipur. My payment deducted. I done booking by net banking. But booking did not complete. I contacted with help section of goibibo. She said refund will be done in 24 hrs. But still now there is not refund. Now she said there is not payment pending. What should i do. How i get my refund back in my account.

While i was booking a ticket i enter all the details after that i have done payment also
Money deducted but ticket not confirmed. I wait for 48 hrs but ticket not booked. I wait for 14 days ticket not confirmed and money also not refunded. I paid the payment through phonepe app i contact the customer care of phone pe and also hdfc bank they said transaction successful u have to talk with ur merchant. But customer care of goibibo is very bad. I have done this booking on march 1st for godavari express. I want to talk with customer care contact me as soon as possible to resolve my problem

A couple of days ago i received an email from goibibo stating that my flight to sikkim had been rescheduled. Before that i had received an email from jot airways stating that my flight had been cancelled. I tried searching for my flight information but it appeared nowhere on google. I have been trying everything to bring this topic to your company's notice but faced many difficulty regarding that. My entire trip had been booked on goibibo starting from the flight tickets to the hotel booking. This has ruined my entire trip. I am completely devastated by this type of behaviour and would ask for a full refund of the trip as soon as possible.
Thank you.

My booking id: tuat13qmg flight from port blair to chennai (17th feb-2019) which is cancel from last seven days but from airline or goibibo no one inform us about that and when i was at airport i know about cancel and not a single person is thr to help about this and i have connecting flight so when i talked with goibibo customer care, they told me to take any flight from your side ohter wise you'll miss you connecting flight and we are not given any refund amount. Last i take flight and i paid 19080 rs for port blair to chennai.

After reach i talk with jet airways people and they told me agent didn't give us any pohne no or email to us of yours so only goibibo guys help you.

From last 9 days i already more than 50 times called and more than 30 time mailed but not single person give us any solution when i called they only told wait for 24 or 48 hours after that same answer so i need my refund and bach money which i paid for port blair to chennai

I alredy complain but with any resolve you guys close the issue.
How does you do like this

Hi team,
I want to say it was my blunder to book my ticket from this site, my flight cancelled by jet airways and i tried to contact customer care which is good for nothing, 2nd gia support -5 request still open in app no reply.3rd customer care number no option to talk to your representative. 4th app support email only given automated reply n given ticket number despite stating all the issues im facing not get and resolution.

My concern i fwd all the emails received by jet air ways regarding flight cancellation and my refund innitated process so why your team is not initating my refund process, despite dropoing me email my flight rescheduled, its hight of carelesness im asking for refund and u guys without my concern rescheduling the flight. What kind of service ur providing.

Kindly look into my matter n initate my refund process asap. Please find all the screen shot of all the subject emails.

I will be v thankful to you,

Regards
Amra mahmood
Pnr no - vmtsuy
Airlines-jet airways

My flight 9w403 jet airways with pnr rzswnu from mumbai to kochi was cancelled and go ibibo has not provided us with any notification or prior intimation regarding the same. I've filed a complaint against jet airways where they informed us that the flight cancelling message was passed on to the agent (Go ibibo). This irresponsible/inappropriate service from your side caused us huge discomforts and extra costs. I would like to raise this issue seriously to the go ibibo management and seek proper solution for the same.