Ibibo Group / Goibibo Complaints & Reviews

6th mar 2019 - i booked my tickets via goibibo app. My booking id's are: rbn44f4udy3 and rbn44smdxmh. Due to my plan change i did cancelled the tickets on the same day. But still (3rd april 2019) refund is not happened. And the mobile app simply shows refund is under process.

Its been around one month since i cancelled the ticket. But still refund is not happened. Kindly help me to get the refund amount. I am happy if the amount is refunded in gocash+ also.

I was flying from new delhi to ahmedabad on 10th feb but there was wrong terminal mentioned in the ticket. When i reached terminal 1 (As mentioned in the app) then i got to know that go air operates from terminal 2. Somehow i managed to reach terminal 2 but the gates were closed. Please check the image attached where terminal 1 is mentioned in the app.
One of the goibibo executive told me to have a new ticket and they will reimburse it. I just had to share the image of new ticket in the same mail we started communicating

I took a new flight which was around 10 hours later and once i reached ahmedabad, i shared the screenshot with them on the same day (10th feb).

Now i again checked the my booking some days ago in goibibo app and now it is showing terminal 2 (Which was previously showing terminal 1), it clearly states that there was something technical problem which leads me to wrong terminal and now how they corrected the that technical problem.

After lots of fake commitment of call back arrangement, lots of lengthy & hectic discussion and illogical resolutions, now they are denying to reimburse of new ticket whereas it clearly states that it was a technical problem from their end.
Please have a look at both the images where it is clearly visible that how they changed the terminal in the app

My booking id : carpifa9226r0gy
Date of booking: 12.03.2019
My request number is #27113276

I had booked cab from panipat to delhi airport for dated 12th march. I made the payment of rs. 2684/- through my citibank credit card and the transaction was successful. I did not received booking confirmation from goibibo. Immediately, i contacted customer care on the phone number, they asked me to raise the request for refund as booking was not confirmed. They also asked me to contact bank to check if the transaction was successful, for which i received the confirmation from bank that the transaction was successful and transferred to merchant account. After that on contacting goibibo support, i was informed to wait for few days as it normally takes some time to revert the funds back to card account for which trip was not confirmed.
I waited for 3-4 days but nothing happened.
Again contacted goibibo customer care, and they asked me to send the bank statement showing the transaction. I sent them the bank statement clearly indicating money transaction in the name of ibibo group private ltd gurgaon in. They reverted saying they will check and refund will be initiated within a weeks time. After that, i waited for another week, but nothing happened; nor did the customer care called/replied me. I continued writing to them but no reply. I tried calling them on customer care number, but it gives automated responses and nobody actually picks up to respond since then!! Such a pathetic customer care... I have never got any feedback despite my repeated reminders to them!!!

Please look into this and initiate the refund at earliest!!!

Respected sir,
I am advocate bilal shaikh have booked a flight of spicejet for 4th of april from my go ibibo account with pnr no zef35n i was displayed an amount of rupees 2050 but my account got debited with rupees 2343 however i got an email of amount 2199 i dont know why i am over charged after this displayed amount.. Kindly look in the matter failing which i need to file a consumer case.

This is the second time that i have lost my cash when i was booking a hotel room with goibibo app.I was tried to book room with UPI payment but my a/c got debited and the booking were unsuccessfull.Once again i tried up with UPI and this time it shows transaction processing.So finally i booked by using my debit card.And till now the lost cash from my account has not been refunded.See the attachments for further evidence.Kindly take immediate action for the same goibibo team.

I had booked a cab from pangot, uttrakhand to delhi on 23rd of march 7 pm for my travel next day, that is 24th march 2019 at 12.20 pm. It was shown that my booking is confirmed and i will be assigned a driver and cab at 10.20. Upon calling customer care at 10.45 pm they said they will share the details in a while however failed to do so. We waited from 10 am till 1 am, as the network was low we stood near the hill away from the guest house to ensure the network, we were available through wi-fi but they didn't care to whatsapp or update their app that they wont be able to provide the cab. Their customer care number came busy for 3 hours, we got a online complaint lodge and we got a message that we will get a call within 15 minutes but no body called. At 1.30 pm we got a call saying that goibibo won't be able to provide the cab as they don't have any. We requested them to provide from nanital but they said no for that too. Ultimately i had to spend around 10000 to reach delhi as i booked the cab at last minute and it was sunday. After coming back from 25th till today 2nd april, i am calling goibibio everyday but they are asking for 24-48 hours every time i am calling them. There is no connection and communication between different team working in their customer care support.in my app it still shows trip taken and complete while i have called them and told them in all my 6 calls that i haven't taken and asked to update the same. They haven't even refunded the booking amount nor are resolving my query of this big blunder which gobibio has done. Written them mails, spoken to atleast 8 different people now, and worst of all they aren't calling back even after saying they will get back.
Didn't expect this from goibibo. Need someone to call me or mail me or i will have to take some legal action for this unending followup and loss of money and mood that i faced during my family trip.

View Transaction History
Reference ID: 5770841 Transaction Reference
Name:
Frequency Type: One Time
Transaction Date: 28/03/2019
Validity indicator: Next Valid Date Transaction Currency: INR
Highest Entry Amount: INR 1, 597.50 Total Transaction Amount: INR 1, 597.50
Total Charge Amount: INR 0.00 Total Amount: INR 1, 597.50
Total Number of Entries: 1 Transaction Status: Success
Transaction Details
Transaction History
Internet
Action by Action Date/Time Status Action Remarks Channel Id

Dear sir/ madam

I am a 80 yrs old senior lady requested goibibo management several time to delist my property from website but they are totally indifferent.
Due to this i am suffering from serious mental tension and agony which is not at all tolerable for me at this old age.

My property "mohini tower, flat no-305" is still appearing goibibo portal as "mohini service apartment"
The issue not yet resolved by goibibo executive.
They made several phone call to me and given comitment the issue will be resolved immediately..
But
The listing is still appearing in both the web site but it is blocked.
It is well known to goibibo management that there is no service apartment in mohini tower and i requested several time for delisting my property portal but the matter is not yet resolved.
I am facing lot of problem from the local society and local administration and feeling very much upset.
Kindly take initiative to de-list the property. There is no service apartment in "mohini tower" i repeat.

Please take your action immediately
And save me from my mental agony and tension.

Remember, my age is 80 yrs running and anything can happen due to this unwanted issue.

So, this is my humble request to you please take special initiative to help me and resolve the matter immediately.

I just want to see my property delisted from the website.

Thank you and god bless you.

I was supposed to receive Rs. 8329 for flight cancellation done on 9th Feb 2018. After chasing them for 30 days, they refunded Rs. 6917 instead of Rs. 8329.
It's been 50+ days now and they haven't refund the remaining amount of Rs. 1412. They keep mailing that GoIbibo delight team is looking into this. Not sure why they take so many days to refund the complete amount.
Attaching the mail received by Sushma Kumari who agreed that the refund of Rs. 1412 was due and would be processed, but it's been 20 days since the last mail and I haven't received the refund yet.
I have tried every avenue to reach out to them, via twitter, via chat, via call, via email, but they have someone named Mohammad Naqvi who keeps sending automated emails saying we're looking into this.

Dear Sir,
When I was trying to book the flight for 5th May from Mumbai to Trivandrum, in the website it shows an offer to book via Paypal where there is a 800Rs off. So i did that but still the deductions were not applied. Plesee check and credit back the amount with promotions applied. Its for the first i am having this issue with Gobibo. These type of issues will really bring down the customer reviews.

PNR Y470G

I missed my flight due to no information received from goibibo for rescheduled flight time.15000 my flight costing is waste due to irresponsible behaviour .now for rescheduled flight customer support told me to pay18000 for rescheduled charges.
I reached at 2:30pm on airport but, due to flight rescheduled airport authority not allowing me, they deny . Or from 2:50 pm continouse I call to customer support, they never support on 3:27 I discussed with Priyanka cce she said passenger don't have ok to board due to that airport authority deny. She confirmed me on 3:27 pm .
I request to cce please reschedule for next flight it urgent for me to reached Dubai but no one help me .
Now why I pay for such service of goibibo they not give any information not even a single msg or mail for rescheduled flight timing.
I received many of offer sms from goibibo but for reschedule I didn't get single one
I want total refund back for this flight and for my return ticket from Dubai .
This is bad experience with goibibo, first and last experience.

I hv booked my jet airways flight with goibibo from jaipur to vadodra which got cancelled directly by the airlines due to operational reasons.
But no one from goibibo team informed or tried to contact me regarding my refund on cancellation!
I have tried contacting the customer care almost every day since my booking got cancelled but zero response from your team side!!
Look on to my matter on urgent basis and do contact me soon!!

Hi,

I have booked a ticket for april 12th on behalf of my friend. Yesterday the she received a message from airlines stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from ahmedabad...

I booked my flight with wrong dates so i checked with the flight company and got another flight booked of the right dates and they promised that they will return the full amount to the company within 24-48 hrs. The refund has been given by the flight company but goibio is not showing any kind of refund my amount is ₹8700 and its been 4 days now would be really thankful is someone could help me get my refund back. Also your helpline no is useless and so are your services.
Pnr of the flight with wrong dates that got cancelled-zctrni
The correct pnr - ich4uv
Email - bajaj. Mehul.[protected]@gmail.com
Contact no - [protected]
Amount - ₹8700
Booking id - n6ezctrni

Hi giibibo team,
I am raising this complaint ticket again as the previous ticket (Raised on 23rd march) was closed by your team without resolution.
My flight number 9w820 (Bangalore-new delhi) & 9w665 (New delhi-chandigarh) got cancelled by jet airways. I have talked to jet airways officials and they confirmed that they have added the note against my booking to refund full amount and asked me to contact the portal through which i booked the ticket, in my case it's goibibo.com.
I trying to contact goibibo customer care support but to no avail. It always is routed to ivr which is of no use to resolve my issue.

Here is the required details:
Planned travel date : 24th march
Ticket no. :[protected]
Passenger name : nirupma sharma
Pnr no : qrabut
Email address : [protected]@gmail.com
Phone : [protected]

Attached please find the ticket and the previous compalint.
Thanks.
Sanjeev

मेरी ये कम्पलेंट goibibo की ऐप्प सुविधा से जो कहती है, आपको हर सुविधा मिलेगी।
पर मुझे तो नही मिल रही, मैंने 12 मार्च2019 को goibibo की ऐप्प से कोलकत्ता से अमृतसर के टिकट बुक कर रहा था रात के करीब 9, 10 बजे के करीब, मेरा वॉलेट पे पैसे कम होने के कारण मैंने ऐप्प पर ही बैंक से 645/- रुपये की रकम ऐड करी जो की टिकट बुकिंग में कम पड़ रही थी, ये 645 रूपये मेरी अकॉउंट से 2 बार काट लिए जाते है, और मेरी ऐप्प पर 2 बुकिंग इन प्रोग्रेस पर वीव दीखता है, उसपे नीचे लिखा आता है कि आपके पैसे 5 से 14 दिन में आपके अकाउंट में आ जायेंगे, और नही आये तो आप अपने बैंक पर बात करे, पर आज 14 दिन से ऊपर हो गया है, मुझे मेरे 2 बार कटे645+645 की रकम आज तक नही मिली। फिर मैं तीसरी बार मैं किसी और बैंक से पे करता हु और वो टिकट कन्फर्म हो जाती है।
मेरा बैंक कहता है जिस ऐप्प को अपने यूज किया पेमंट के दौरान वही पैसे रिफंड करेगी, कृपया मेरी इस मुश्किल का समाधान निकले, क्योंकि goibibo के कस्टमर केयर पर कोई एक्सक्यूटिव भी नही है जिसको मैं अपनी बात समझा सकु। और ऐप्प पर gia चैट सबसे बेकार जिसपे मेरी ये 2 प्रॉब्लम का हल ही नही है।हो सके तो मुझे संपर्क करे इस नम्बर पर।
मेरा मोबाइल नं [protected] / [protected] ई मेल [protected]@outlook.com
और साथ मैं आप वो 2 बुकिंग इन प्रोग्रेस की डीटेल का स्क्रीन शॉट भी देख सकते है। मैं भेज रहा हूँ।
बस मेरी ये मुश्किल का हल कर दीजिए, आगे से मुझे नही जरूरत ऐसे बेकार ऐप्प की जिसपे कोई सुनवाई ही न हो।
जय हिंद जय भारत।

Hi i am not able to use my travelcash, gocash as my wallet has been locked without any prior information.My registered no :[protected].Its cheating by goibibo till yesterday my wallet was active . I have earn rs 659 travel cash & next day i am seeing my wallet is locked.I have to book hotel but cant use gocash+ & travel cash. my travel cash got expire as it is valid for limited time. I want my travel cash back to my account . Kindly take strict action against goibibo.

I had booked a flight from bangalore to bhubaneswar on 6th april 2019.
But once payment was done i got a ticket of 7th april 2019.

When i called and informed customer care, he told me that rescheduled will cost another 2500/- (+ charges).

Further when asked about cancelation of ticket, charges were nearly 3400/-

So if i cancel my ticket i lose 3400/-, and if i reschedule i have to pay 4000/-...

This is to inform goibibo that you have caused so much problems with my parents booking
Kindly help us with the refund as you people are the main one with whom my parents made the booking
The destination entered incorrectly and you people are there to help even whether with the hotel or with the refund
But your agents are saying that hotel has to refund and after speaking to hotel they said how will they refund when we have made the booking on your site

Flight no 6E-727 From Nagpur to Banglore Date 09/06/19 in name of RAVI TAHILYANI & JIYA TAHILYANI
i have booked this tickets on goibibo app & amount of rs 3823 has been debited
from my account but i do not receive any tickets or even pnr no of tickets
i have talk to indigo airline helpline no also they have confirm that no pnr no has
been generated for this tickets detail given above
so kindly do the needfull
my contact no [protected]
RAVI TAHILYANI