Ibibo Group / Goibibo Complaints & Reviews

Hi
I haven't received my payment that is made to goibibo for an international flight and it's already more than 5 business day. I have contact with the bank but they said that goibibo didn't transfer money into the bank account as promised within 48 hours. Please see the attached as a proof of payment and customer support email about refund into a nominated account.
Please support -
Flight booking on 23/04/2019

Payment charged - inr 41229.0

Email received from customer support -

Re: [#27603301] int flights - booking related issues - payment charged but booking failed (Wft)
Inbox
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Isng00618
Thu, 25 apr, 00:58 (2 days ago)
To me

Dear customare,

Greetings from goibibo!!!

As per the telephonic conversation you want to know about your refund status for this booking that is failed on automation and auto refund is already proceed on 23 rd of apr.

Kindly check the below bank ref no-

[protected]

Regards,
Anwar khan
On mon, 22 apr at 9:24 pm, choudhary. Jitu87 wrote:
Name: munna nitharwal
Payment id: gofli86c[protected]

We have registered your request under int flights - booking related issues - payment charged but booking failed (Wft)
27603301:141875

I had booked a bus ticket for my mother from varanasi to allahabad for 27 apr 19 at 0600 hrs. My ticket was booked in ordinary class vide seat number 6 when i reached at bus depot, i came to know that my booking was invalid. Then i contacted with your customercare executive, he checked and he oppolised that mistake has been done by your organisation, then i told him to refund my full amount. He has forwarded my request. Kindly inquire my complaint and let me know about the status. My complaint number is 27661224

I have booked the air ticket 0n 19th april 2019 from chennai to bhubaneshwar for rs 5610. After completion of payment it showed transaction failure. So i waited for 6 days for the refund amount. But till now its not yet refunded. I have send the complaint in customer service forum but no response from the company. So im writing here. Do the needful

I had booked ticket from viziangaram to secunderabad on date 27th april, ticket was confirmed s7, 52, pnr - [protected] but without my permission my ticket cancelled by goibibo when i'm calling customer care they saying irctc cancelled, for which i suffered badly.. Kindly help me.. Goibibo should punished for this. For this i missed big contract and big loss to me

On 17april i have booked an bus ticket from bangalore to madurai due to some issue i cancelled the ticket. I got the mail from goibibo that you will get full refund amount within 7 days. I call to the customer care to ask the refund status they didn't make response to me. I have attached the screen shot of mail copy. Don't book the ticket on goibibo it's a fraud application

I have book the internation flight from goibibo with pnr number "ldoaxl".
I get the message from airline (Jet airways) that, my connecting flight from kolkata (Ccu) to mumbai of 08-jun 2019 has been canceled.

Message from jet airways
". Dear guest, we regret to inform that your flight 9w610 08jun19 from ccu to bom is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our contact centre, please click bit. Ly/9wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds."

I try to raise a complaint from website, mobile apps and through customer care number given on website. It’s not working. Now i don't know how to contact them, for my refund status.
Since i am out of country, i also ask my wife to contact them from indian number. Customer care did not give proper response, and ask to lunch complain online, which is not working.
I really get frustrated and need your urgent assistance.

I had booked oyo room hotel white mountain gangtok booking id - htl4kmtb2z. When reached there hotel said they don't have tie-up with goibibo. On which goibibo gave me alternative accommodation in hotel norbu ghang gangtok (Oyo room) as a replacement. I had made full payment while intial booking. While checking out from hotel the bill had outstanding amount rs 4522.
I followed up with goibibo on this side 7pm 24th april still i never got any callback from the team and again in next morning i called up goibibo support still the same issue persisted. Finally i had to check out paying rs. 4522 cash extra as i had leave to catch my bus.

Reference to booking no htl8pvfe8a for hotel by full payment. Hotel people refused check in as goibibo has not paid them. This was brought to notice goibibo vide their tickets no 27432926, 27432915, 27426034, 27416197 but they reverted. Finally they agreed full refund and compensation but even no refund has come. I had to pay from my pocket after obtaining a letter from hotel that was fake booking. Booking was for holiday inn shangai from 8 th to 11 this month. Booking in the name of beena cherian

Booked a hotel for 4 nights, due to emergence i have to left the room. I want to request a refund process but in the goibibo app there was no refund request. Also marked mail and on the tweeter highlighted the issue, till time there was no response from goibibo side. After 24 hrs they will answer, we can't even help you. Please request you to look in to the matter and help in the refund case.

1. I was traveling to kuala lumpur from pune via chennai and trichy on 20 april 2019.
2. My first flight pune to chennai spicejet sg929, pnr:m5uf5v, which was delayed by 1hr and 50min
3. Then from chennai to trichy airindia ai9557, pnr : yympt which was delayed by almost 8hrs due to which my next flight from trichy to kuala lumpur was missed, which was scheduled on 9:25am flight no: ak24, pnr: f2iy5r.
4. I tried customer care but nobody was helping me and they were saying we cant help you.
5. I am expecting urgent reply from you and want full refund of the flight as i had was stuck at chennai. Otherwise i am filing a legal complain against you in consumer forum.

Thank you.

Regards
Aishwarya devidas patil
Mail: [protected]@gmail.com

1. I was traveling to kuala lumpur from pune via chennai and trichy on 20th.
2. My first flight pune to chennai spicejet sg929, pnr:ifmg3u, which was delayed by 1hr and 50min
3. Then from chennai to trichy airindia ai9555, pnr:yymqh which was delayed by almost 8hrs due to which my next flight from trichy to kuala lumpur was missed, which was scheduled on 9:25am flight no: ak24, pnr: uqc87p.
4. I tried customer care but nobody was helping me and they were saying we cant help you.
5. I am expecting urgent reply from you and want full refund of the flight as i had was stuck at chennai. Otherwise i am filing a legal complain against you in consumer forum.

Thank you.

Regards
Yogesh jagdish patil
Mail: patil. Yogesh. [protected]@gmail.com

I had booked a cab for airport transfer on 17/04/19 late night. I had to schedule my travel on 16/04/2019 for which i paid an advance of rs.269 through online transaction.
But, since then i didnt receive any information about the cab whether its about to come or anything else nor i got the refund for advance amount paid. Now i want the refund back though the medium which was used to pay advance.

I tried booking flight ticket from kolkata to bangalore (For 19th may 2019) on 24.04.2019 from goibibo website. It said that the payment failed but the money was deducted from my bank account (Bandhan bank) for the same.
The flight booked was of indigo, number - 6e345
Reference id : gofld[protected]
I would like to request a refund of the payment.
Screenshot of the goibibo webpage has been attached for details.

While booking due to ur auto system my child name wrongly admited so plese make proper corection i booked return journy from mumbai to banglore from 1st may ret on 6th may 2019. My hild name is nabha mane my booking in is gofldd[protected], 2) tuarbzfmo
Ticket no are[protected],.[protected]
My child age are 5 yr old, i bboked air india flight

Dear Team,

It's been a month and this case is yet unresolved.

Goibibo has turned a real mental torcher and harassment to our life. With you guys, customer can never have safe or hassle free journey..

We are not being paid for following up for our own money / losses due to Goibibo.

Resolve this issue or be ready to pay compensation for extra cost we incurred to book another flight at high cost last minute, cost for this harassment along with refund of airfare from Bangkok-Sydney-Auckland.

Don't force us to tweet, post, visit consumer forum, go legal way, etc.

We keep calling always and just get one update - "Our team is working on same.." Do not take customers for granted.

Remember - "It takes years to build good reputation, but one incident is enough to ruin organisation's name."

Awaiting quick and positive revert.

Thanks and Regards,
Jinal Vyas
(Wife of passenger)

Hi,
I have tried to book railway ticket though Goibibo mobile app.But booking has been failed and till now I did not received refund. I took helped from online automated support system and they told me that within 4 -16 days refund will be credited but I did not get any refund.
Below is details :-
Booking date - 31/03/2019
Mobile no:- [protected]

For more details please find some attached screenshot.

Thanks
RAUSHAN KUMAR
mail - [protected]@gmail.com

This is to bring to your kind notice that i have order for weight loss products from Keto.in but they are saying they have not received the money. it was debited from airtel payment bank.

Payment debited on:[protected]
Debited amount Rs:3372/-
Payment made at IBIBO WEB
Transaction ID:[protected]

Kindly do the refund at the earliest.

Thank you,
Regards,
RATNA KUMAR VELPULA
[protected]

I have been trying to contact you from 5 days to confirm my booking from bangalore to napoli.. Y'day i received mail saying that u will contact me in 2 hours but didn't receive any call.. I have my visa tommorow plz call and confirm.. Being a travel agent u people need to be b more responsible.. Your customer support should be effective and efficient.. Waiting for the call

Raksha suresh
[protected]

Refund is under process saying that they are contacting the airline for the refund.. But the airline has already emailed us to claim the full refund from the agency from were we have booked ticket.. But goibibo customer care isnt responding for that... Its not our fault that the flight has been cancelled its your lookout.. The consumer should get the refund as soon as possible../so that other ticket can be booked..19000 rs is nt a matter of joke for a normal middle class family...

My name is Venkatramana S Bhat. I have booked 2 seats in an AC bus from Udupi to Bangalore on 19.03.2019, ticket no.RBN34ED9DA4. On 19.03.2019, the bus operator informed me about cancellation of AC bus and have asked me to go by ordinary bus. I refused and cancelled my tickets. The Bus operator cancelled the tickets and informed me to get the refund from Goibibo as the tickets were booked through Goibibo.

Since then (19.03.2019), I am calling goibibo customer care (more than 15 times) and asked for refund of my booking amount Rs.1496/-. But goibibo is silent about this issue and whenever I call they say ~`our team is working on it` and no specific time period is committed by them.

I request you to take up with the Goibibo and help me in getting my refund amount.