Ibibo Group / Goibibo Complaints & Reviews

My wallet is locked and i can not use my credits there in the wallet. This is so frustrating, i dont understand the reason. I tried to reach out to speak to customer care executive but i doubt if they have that service.

Please help. Me resolve my issue. Can we write to them our issue if we have complains?

My mobile number linked to account is +[protected].

Thanks

Dear goodnight,
Today i booked a volvo bus through your website and bus belongs to speedway travels which is sleeper class bus i paid amount 1339 rupees. For confirming i called bus operator number for the departure and arrival status then they said we cancel the bus today and. If you want to go then we can provide bus tomorrow only. So just tell me i have emergency today so how can i travel tomorrow. So please refund my money to my account on priority basis... Here below i m sharing my booking details 54cnj9dm
Delhi to lucknow boarding
21 apr 2019
Passenger name - dev singh
Seat - d
Regards
Deepak solanki

I booked a room at OYO 136 Townhouse anuj pandey from 20th April to 22nd April (Booking ID - HTLZAJCKB2) but when i along with my wife reached at the location, hotel does not exist. After roaming here & there for 1 hour, i called at the shared number from goibibo and taken the mobile number of the property but unable to contact anyone as number was not reachable.
Now its been 1 & an half hour and i called goibibo customer care support([protected]) and someone name Sajid picked up the call and kept me on phone till 20 minutes and then told me that he will give me a call in next 5 minutes. I waited for 15-20 minutes but when nobody from goibibo called me and as its 11 PM and i was standing on roadside along with my wife. It was really scary for us now but i make my wife understand saying that Goibibo is a big big brand and they will definitely help us with best they can and again i called on the same number of Goibibo customer support and now its been picked by some one Anil and i again make him understand about my pathetic situation and anil gives me assurity that someone will give a call in next 5 minutes but again nobody called me.
Now, there is no other option and have to kept our security as the priority and i book a room again paying huge amount at Ranbirs from the Goibibo platform only (Booking ID - HTL2FECCJC) at 11:30PM.
Then, when i checkin at Ranbirs, i again called on the very same number of Goibibo customer support and some one Rahul picked the call and responded very well after listening and taken me at confidence and again does the same as previous staff of goibibo did to me.
This was seriously pathetic and shocking that a big brand like Goibibo on which shown an unprofessional attitude and shown how carelessly they work. They didnt even think of their loyal customers even after many calls for help.
You people cant be able to even think of that how much i and my wife suffered yesterday, we wasted our time, wasted money, waited for hours at roadside for hours with our luggage... you cant have any resolution for it.
Please return my amount i paid for my second booking i.e. 4338 + fare i roam around. Total = 5000/=

I have booked flight tickets from mumbai to heathrow for 24th may, transaction id being - vt191100079000010753156. I paid on 18th april, 2019.

Goibibo booking id is goflimu6dbab[protected]

We have been constantly following up since the time we have booked, as the amount of rs 53, 499 got deducted as soon as we secured our booking. Toll free number which is definitely not helping and gia being super useless, there is no way to get any refund either.

I was booking a ticket for ypr to hwh for train no.12246 for 30th may, 2019 against ref. I'd. Trnafb8zqrep9j for rs.4300/- paid and debited my sb account but ticket not issued reasons issue failed. And i was informed that the amount will be credited to my account within 5 to 14 days. Since 12 days already passed but no refund effected. Request to take immediate step
S to avoid complicacy.
Nkdas.

Hi jam bhagirath patel i try booking 26the oct for ahmedabad to goa flight booking in your menu show seat charges for free seat, in make my trip, yatra they says free even air india show free i try many time but didn't't contact so please solve my complain then i book ticket for air india and you don't'tshow meal about the flight so please solve this

Bus route : bangalore to madikeri
Ourboarding point : kengeri
Travel date : 18 april 2019
Time : 11:45 pm @ kengeri ksrtc pickup point
Tickets booked : totally we booked 7 tickets.
2l, 3l, 5l, 6l, 2u, 3u, s4

Problem 1 : didnt get proper communication about bus number and timing.. We waited more than three hours in kengeri ksrtc bus stand with child in hand even the day was rainy.
The numbers provided in the booking were unable to contact.. After sometime when the bus has come, its not the one mentioned in booking.. We booked for non ac sleeper bus.. But the service was seating.. They threatened us to board into that bus. But we dint board and asked for non ac sleeper bus as we booked...
After sometime we got non ac sleeper bus but all our booked tickets are sold out to other passengers. Its like multiple sale for same seat. Thats a fradulent act done by bus service - ashwini travels..

Problem 2 :
We were asking for our booked seats.. Bus driver was arguing and harrashing us.. We asked to move bus to police station.. And tried to file a complaint against the travels.. But they are well prepared for it and convinced polices by their influences.
Bus operator told that they will repay the money and arrange the bus for the travel. But the alternative bus we got has no proper facilities to travel safe.
The driver was rash driver, dint slow the bus even a bit when bua nears speed braker.. All we are allocated with last row seat the seat was balanced with tied rope... Got injured due to the unprofessional drive.. We asked for first aid kit. But its not provided.. Asked driver to stop the bus in nearest hospital. But driver denied the obligations. An unpleasant day it was.

Non ac sleeper bus number : ka 51 ab 360
A fradulent business..

Non ac seater bus :
Ka 42 8001
No proper response for customers.

Our request :
We are kindly requesting to take action on the owner of the travels and cancel the total travel licences of ashwini travels also compensate for the troubles we faced.. Ashwini travels has to take responsibility on spoiling our total journey plan, and punished for making us injured.

We registered a complaint in consumer helpline of government of india affairs.
Greivance number : 1270835

We booked hotel at ooty for 19thapril19 to 20thapril19.
Upon arriving at hotel at around 9pm, found that it was locked from outside. Called the hotel reception. They told they don't accept through goibibo and used foul languages. We had to suffer a lot as it was night time, too late to get another hotel and money was deducted by goibibo also.
Goibibo does not have a customer care no to report to also. Again their support link does not work.

Hotel details:
Daffodil cottages, hollywood hills, 980/5, woodcocks road, kandal, ooty, tamil nadu 643001
Booking ref: htly3rnmsx

Hi,

I have booked a ticket for april 11th. I received a message from airlines on 4th stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from bangalore to bagdogra got cancelled.

I have tried connecting to spicejet customer care, and they stated that the refund will be sent to the agent (Goibibo). I also tried connecting to ibibo's customer care: [protected], it keeps telling me we are experiencing unexpected volume of calls and the call is not getting connected to anywhere.

When i checked the same pnr on goibibo it still shows booking confirmed.

I have searched a lot for a mail id to write to, couldn't find any as i saw refund will not be processed until people contact you. I am totally confused and worried about my money. Kindly requesting someone to help me.

I had booked ticket from toronto to bangalore on 7th may and return on 21st august 2019. Pnr no. Pkv65b. I wanted to reschedule the flight date and tried for three days but it did not happen. Then i requested for cancellation. Now it is more than 3 days still i have not got any message regarding the cancellation and refund of the booking. I have called goibibo in all the numbers displayed on the website. And gia was also not helpful at all. There was no customer care support. I never expected such a worst service from such a big company. I hope and trust atleast now you would take my request as priority and refund the amount.

Hi,

I am goibibo user and my booking for train failed.

Money still not refund and Gia support unless and frustrating. Ideally this should be not fully automated and allowed to be escalated so that I don't need to complain here

My registered email - [protected]@gmail.com

I have screenshot of booking status and transaction id etc

I can provide required details as needed

Could you please help

With reference to current news of jet airways shutting down their operations, i have received an email today morning from jet airways that my flight as per the details below is cancelled and that i should contact the agent for refund. I have been constantly messaging ibibo through mobile app but not getting sufficient response to my queries as it is auto generated. We expect go ibibo to contact us just like jet did and inform us about the cancelled tickets.
They are still shwoing me status as flight on time which is wrong. So i request them to send me updated flight details and procedure for claiming refund.
The flight details and booking reference is attached as photo.
The same happened for a different jet flight booked through mmt for which i already got the complete refund back. Expect the same service from goibibo

I have booked a hotel in rohtak.
Booking id is htlxayzstg
My mobile no. Is [protected]
I have stayed here at 19-20 april, 2019
After check out yet i have not received any review writing option in my app.
So please provide me review option for this booking.
And also provide gocash + for review a hotel which is main offer from goibibo to book hotel.

Hello sir.. I had cancel my bus ticket booking on 9 april 2019.. After that goibibo send a reference number to track the refund status.. I tried but no information.. I want my refund money in urgent.. Goibibo agent tell to contact you.. So i contact you to sokve my problem.. Still now my refund cash noyt yet credited to my account.. My bank reference number is[protected].

Thankyou..

I was booking a flight yesterday bombay to varanasi for 20th may, however the transaction failed due to slow internet. They had debited an amount of nearly 8000 and instantly refunded it. I tried the payment again and the samr thing happened. Howrver this time i see the money debited today morning at 6:39 a. M and no refund is received neither any booking is showing. Also i tried contacting them. Tbere is no proper way ro contact. They are not replying to my message in fb

Hi team,
This is a high priority issue i have booked 2 tickets from bangalore to trivandrum through indigo airlines on 15.04.2019 money 16628.00 got debited from my account but tickets not booked this is really unfair called the customer care and my bank as well too many times but its of no use i need my money as quickly as possible and a call back. I haven't expected such a pathetic service and i need a reply asap.

If not resolved on time in one days time im gonna raise this issue to the court.

Regards,

My money deducted but booking not confirmed, 51000 rupees deducted and here no one to response worst service around 5 days already completed, my name is muhammad mazher ali phone number:[protected]
Please solve my issue and refund my amount or give me new booking on same dates but worst experience ever if solved i will complain against ibibo so be sure

My pnr number r9lrku. I got message due to some technical issue my flight is cancelled. Help me out with providing re-booking ticket. I talked to air france the answer from air france is attached below. I called& mailed goibibo plenty times from last few days but no response got in return. Please try to resolve my issue as passenger is senior citizen.

Name: kartik garg
Date:19/04/2019
Call:[protected]

Description: when i reach hotel they clearly refuse my reservation saying they don't have tie up with ibibo anymore and i had to cancel the booking and as per the timing i didn't get any refund.

I just want my money back, i even reach on time but they refused to take the reservation hence i had to cancel it.

Please help!!!

Booked an airline ticket through goibibo for jet airways which eventually got cancelled.
Goibibo however doesn’t inform me that the flight was cancelled.
The company doesn’t have a customer care number where u can discuss the issue being faced, the ones available don’t address issue.
They r not helping us enough to book another ticket or get refund either.
Need your intervention to stop the malpractices done...