Ibibo Group / Goibibo Complaints & Reviews

Dear Team,

It's been a month and this case is yet unresolved.

Goibibo has turned a real mental torcher and harassment to our life. With you guys, customer can never have safe or hassle free journey..

We are not being paid for following up for our own money / losses due to Goibibo.

Resolve this issue or be ready to pay compensation for extra cost we incurred to book another flight at high cost last minute, cost for this harassment along with refund of airfare from Bangkok-Sydney-Auckland.

Don't force us to tweet, post, visit consumer forum, go legal way, etc.

We keep calling always and just get one update - "Our team is working on same.." Do not take customers for granted.

Remember - "It takes years to build good reputation, but one incident is enough to ruin organisation's name."

Awaiting quick and positive revert.

Thanks and Regards,
Jinal Vyas
(Wife of passenger)

Hi,
I have tried to book railway ticket though Goibibo mobile app.But booking has been failed and till now I did not received refund. I took helped from online automated support system and they told me that within 4 -16 days refund will be credited but I did not get any refund.
Below is details :-
Booking date - 31/03/2019
Mobile no:- [protected]

For more details please find some attached screenshot.

Thanks
RAUSHAN KUMAR
mail - [protected]@gmail.com

This is to bring to your kind notice that i have order for weight loss products from Keto.in but they are saying they have not received the money. it was debited from airtel payment bank.

Payment debited on:[protected]
Debited amount Rs:3372/-
Payment made at IBIBO WEB
Transaction ID:[protected]

Kindly do the refund at the earliest.

Thank you,
Regards,
RATNA KUMAR VELPULA
[protected]

I have been trying to contact you from 5 days to confirm my booking from bangalore to napoli.. Y'day i received mail saying that u will contact me in 2 hours but didn't receive any call.. I have my visa tommorow plz call and confirm.. Being a travel agent u people need to be b more responsible.. Your customer support should be effective and efficient.. Waiting for the call

Raksha suresh
[protected]

Refund is under process saying that they are contacting the airline for the refund.. But the airline has already emailed us to claim the full refund from the agency from were we have booked ticket.. But goibibo customer care isnt responding for that... Its not our fault that the flight has been cancelled its your lookout.. The consumer should get the refund as soon as possible../so that other ticket can be booked..19000 rs is nt a matter of joke for a normal middle class family...

My name is Venkatramana S Bhat. I have booked 2 seats in an AC bus from Udupi to Bangalore on 19.03.2019, ticket no.RBN34ED9DA4. On 19.03.2019, the bus operator informed me about cancellation of AC bus and have asked me to go by ordinary bus. I refused and cancelled my tickets. The Bus operator cancelled the tickets and informed me to get the refund from Goibibo as the tickets were booked through Goibibo.

Since then (19.03.2019), I am calling goibibo customer care (more than 15 times) and asked for refund of my booking amount Rs.1496/-. But goibibo is silent about this issue and whenever I call they say ~`our team is working on it` and no specific time period is committed by them.

I request you to take up with the Goibibo and help me in getting my refund amount.

My jet airways has been cancelled.. Goibibo asked me to wait 48 hours but it's been 4 days.. I have my visa tommorow and if my flight status shows my flight is cancelled my visa will get cancelled.. My connecting flight is also showing cancelled... Plzzzz i beg u ppl to call me and clarify me in 2 hrs..in ur app my connecting flight to napoli through air france is also showing cancelled.. Plz cal

My jet airways pnr no-nhhtfr
My air france pnr no-urgmzv

Call me
[protected]

This is reference to flight ticket booked from gwahati to bangalore on 20th april.

The flight was cancelled from jet-airways directly and was communicated several times via phone.

It has been over a month sice we raised a refund request on goibibo but no response.

Can you please return back the money and take immediate step?

Pnr-9w660

E-ticket no[protected]

I had booked a flight from mumbai and delhi and then rescheduled it. Only the date was changed. During the reschedule, money was adjusted and the new flight was booked. That flight was cancelled. Goibibo returned the extra amount i paid for the new flight but is not giving me the money that was readjusted from the earlier flight. I have called them 6 times, mailed them more number of times but no feedback at all. I am completely disappointed.

My wallet is locked and i can not use my credits there in the wallet. This is so frustrating, i dont understand the reason. I tried to reach out to speak to customer care executive but i doubt if they have that service.

Please help. Me resolve my issue. Can we write to them our issue if we have complains?

My mobile number linked to account is +[protected].

Thanks

Dear goodnight,
Today i booked a volvo bus through your website and bus belongs to speedway travels which is sleeper class bus i paid amount 1339 rupees. For confirming i called bus operator number for the departure and arrival status then they said we cancel the bus today and. If you want to go then we can provide bus tomorrow only. So just tell me i have emergency today so how can i travel tomorrow. So please refund my money to my account on priority basis... Here below i m sharing my booking details 54cnj9dm
Delhi to lucknow boarding
21 apr 2019
Passenger name - dev singh
Seat - d
Regards
Deepak solanki

I booked a room at OYO 136 Townhouse anuj pandey from 20th April to 22nd April (Booking ID - HTLZAJCKB2) but when i along with my wife reached at the location, hotel does not exist. After roaming here & there for 1 hour, i called at the shared number from goibibo and taken the mobile number of the property but unable to contact anyone as number was not reachable.
Now its been 1 & an half hour and i called goibibo customer care support([protected]) and someone name Sajid picked up the call and kept me on phone till 20 minutes and then told me that he will give me a call in next 5 minutes. I waited for 15-20 minutes but when nobody from goibibo called me and as its 11 PM and i was standing on roadside along with my wife. It was really scary for us now but i make my wife understand saying that Goibibo is a big big brand and they will definitely help us with best they can and again i called on the same number of Goibibo customer support and now its been picked by some one Anil and i again make him understand about my pathetic situation and anil gives me assurity that someone will give a call in next 5 minutes but again nobody called me.
Now, there is no other option and have to kept our security as the priority and i book a room again paying huge amount at Ranbirs from the Goibibo platform only (Booking ID - HTL2FECCJC) at 11:30PM.
Then, when i checkin at Ranbirs, i again called on the very same number of Goibibo customer support and some one Rahul picked the call and responded very well after listening and taken me at confidence and again does the same as previous staff of goibibo did to me.
This was seriously pathetic and shocking that a big brand like Goibibo on which shown an unprofessional attitude and shown how carelessly they work. They didnt even think of their loyal customers even after many calls for help.
You people cant be able to even think of that how much i and my wife suffered yesterday, we wasted our time, wasted money, waited for hours at roadside for hours with our luggage... you cant have any resolution for it.
Please return my amount i paid for my second booking i.e. 4338 + fare i roam around. Total = 5000/=

I have booked flight tickets from mumbai to heathrow for 24th may, transaction id being - vt191100079000010753156. I paid on 18th april, 2019.

Goibibo booking id is goflimu6dbab[protected]

We have been constantly following up since the time we have booked, as the amount of rs 53, 499 got deducted as soon as we secured our booking. Toll free number which is definitely not helping and gia being super useless, there is no way to get any refund either.

I was booking a ticket for ypr to hwh for train no.12246 for 30th may, 2019 against ref. I'd. Trnafb8zqrep9j for rs.4300/- paid and debited my sb account but ticket not issued reasons issue failed. And i was informed that the amount will be credited to my account within 5 to 14 days. Since 12 days already passed but no refund effected. Request to take immediate step
S to avoid complicacy.
Nkdas.

Hi jam bhagirath patel i try booking 26the oct for ahmedabad to goa flight booking in your menu show seat charges for free seat, in make my trip, yatra they says free even air india show free i try many time but didn't't contact so please solve my complain then i book ticket for air india and you don't'tshow meal about the flight so please solve this

Bus route : bangalore to madikeri
Ourboarding point : kengeri
Travel date : 18 april 2019
Time : 11:45 pm @ kengeri ksrtc pickup point
Tickets booked : totally we booked 7 tickets.
2l, 3l, 5l, 6l, 2u, 3u, s4

Problem 1 : didnt get proper communication about bus number and timing.. We waited more than three hours in kengeri ksrtc bus stand with child in hand even the day was rainy.
The numbers provided in the booking were unable to contact.. After sometime when the bus has come, its not the one mentioned in booking.. We booked for non ac sleeper bus.. But the service was seating.. They threatened us to board into that bus. But we dint board and asked for non ac sleeper bus as we booked...
After sometime we got non ac sleeper bus but all our booked tickets are sold out to other passengers. Its like multiple sale for same seat. Thats a fradulent act done by bus service - ashwini travels..

Problem 2 :
We were asking for our booked seats.. Bus driver was arguing and harrashing us.. We asked to move bus to police station.. And tried to file a complaint against the travels.. But they are well prepared for it and convinced polices by their influences.
Bus operator told that they will repay the money and arrange the bus for the travel. But the alternative bus we got has no proper facilities to travel safe.
The driver was rash driver, dint slow the bus even a bit when bua nears speed braker.. All we are allocated with last row seat the seat was balanced with tied rope... Got injured due to the unprofessional drive.. We asked for first aid kit. But its not provided.. Asked driver to stop the bus in nearest hospital. But driver denied the obligations. An unpleasant day it was.

Non ac sleeper bus number : ka 51 ab 360
A fradulent business..

Non ac seater bus :
Ka 42 8001
No proper response for customers.

Our request :
We are kindly requesting to take action on the owner of the travels and cancel the total travel licences of ashwini travels also compensate for the troubles we faced.. Ashwini travels has to take responsibility on spoiling our total journey plan, and punished for making us injured.

We registered a complaint in consumer helpline of government of india affairs.
Greivance number : 1270835

We booked hotel at ooty for 19thapril19 to 20thapril19.
Upon arriving at hotel at around 9pm, found that it was locked from outside. Called the hotel reception. They told they don't accept through goibibo and used foul languages. We had to suffer a lot as it was night time, too late to get another hotel and money was deducted by goibibo also.
Goibibo does not have a customer care no to report to also. Again their support link does not work.

Hotel details:
Daffodil cottages, hollywood hills, 980/5, woodcocks road, kandal, ooty, tamil nadu 643001
Booking ref: htly3rnmsx

Hi,

I have booked a ticket for april 11th. I received a message from airlines on 4th stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from bangalore to bagdogra got cancelled.

I have tried connecting to spicejet customer care, and they stated that the refund will be sent to the agent (Goibibo). I also tried connecting to ibibo's customer care: [protected], it keeps telling me we are experiencing unexpected volume of calls and the call is not getting connected to anywhere.

When i checked the same pnr on goibibo it still shows booking confirmed.

I have searched a lot for a mail id to write to, couldn't find any as i saw refund will not be processed until people contact you. I am totally confused and worried about my money. Kindly requesting someone to help me.

I had booked ticket from toronto to bangalore on 7th may and return on 21st august 2019. Pnr no. Pkv65b. I wanted to reschedule the flight date and tried for three days but it did not happen. Then i requested for cancellation. Now it is more than 3 days still i have not got any message regarding the cancellation and refund of the booking. I have called goibibo in all the numbers displayed on the website. And gia was also not helpful at all. There was no customer care support. I never expected such a worst service from such a big company. I hope and trust atleast now you would take my request as priority and refund the amount.

Hi,

I am goibibo user and my booking for train failed.

Money still not refund and Gia support unless and frustrating. Ideally this should be not fully automated and allowed to be escalated so that I don't need to complain here

My registered email - [protected]@gmail.com

I have screenshot of booking status and transaction id etc

I can provide required details as needed

Could you please help