Ibibo Group / Goibibo Complaints & Reviews

Booked a train with Goibibo and the amount got deducted from my account and it says booking cancelled. It also states that the refund has been initiated. But I did not receive my refund. This has been since 5 days. I am trying to contact their customer support. It is the worst customer service. I will put it online and make sure that nobody cares to book a ticket from Goibibo. Make sure that you pay me in the given time. You have to face the same on consumer forum.

I can't use my go cash their is a massege your wallet is locked . i anable to book hotel or train . how can they do it. i just create my account and useing to book a hotel so i can't .my email id is [protected]@dummymobemail.com i created my account 30 march 2019 please resolved my problem .and unlocked my account .i am booking train for a trip it can't.

Reference id TRNA1J3ANBBLF4 its showing refunded my upi transaction id is[protected] payment done through payment as on 2/4/19, while i was booking a train ticket it was failed and my money has been deducted and no response from your team goibibo please ASAP its my humble request refund my money if it like this happen then no long i will use

Thanks

I have purchased a air ticket of go air through goibibo for travelling from delhi to ranchi. The ticket was of 4th of february 2019. But the flight is cancelled by go air. As contacted go air then they confirmed that refund of ticket is refunded to goibibo. But till date after several reminders they are not refunding the amount. Kindly help us in getting out of it.
Thanks.

Hii today i booked 3 train tickets from goibibo but after deduction of money from my bank they shows that ticket has been cancelled they refund the go cash but not my money which deducted from my bank what should i do now... No valid customer care number are provided by them some nonsense machinery chat bot is placed on there app which is disgusting what should i do now

Im traveling Delhi to Ecuador date of 30th jan 2019. i made ticket from goibibo date 29-jan-2019. this is my big mistake in life made ticket from go ibibo.
when reached at delhi airport and im visit ticket counter of KLM airlines. he check out my document said we are not given you fly bord pass. then my boarding denied by airport staff and said talk with vendor for full refund.
go ibibo such big big fraud company.today they call me Saugata Barman said to me that our vendor make a request to klm for full refund but klm denied request for full refund said not eligible for refund ...

i am taking action on your company. we meet in court ...this is final

Hello,
i have booked ticket from ahmadabad to detroit on 10th of april with delta airlines, my pnr no. Is jkxkur, in which ahmadabad to delhi flight got nonoperational. They told they will provide alternate flight but its been 12 days no alternate ticket has been provided.

So, its high time as our journey is very near and i want to solve this issue and help of reissuing a new ticket from delhi to detroit, as ahmedabad to delhi they said they do not have alternate option with them.

My service number is 27229797 for rescheduling. I have also talked with delta airlines regarding the reissue and send remarks but no remarks from any side is visible.

Also i have requested 1 ticket cancellation on 22nd march 2019, named shruti patel out of 3 passengers to cancel one but that is also not happening, it is very bad experience. I need refund of 1 ticket of both side onwards and return as i have purchased a refundable ticket and still my ticket is not been cancelled by goibibo people.

Please solve the issue urgently as we have very less time left for journey.

While making an online merchandise payment in the Flipkart site, I needed to pay an amount of Rs 2198 using my Union bank online account. While the amount got deducted for the flip kart payment, but the amount didn't transfer to the merchandise. Therefore materials didn't show up in my order list; nor money is reverted back. Transaction Reference Id:[protected] dated 03.04.2019.

Respected sir,
I have done flight tickets booking of six passengers in two slot through your goibibo account ([protected]) of round trip from nagpur to new delhi
But from nagpur to new delhi jet airways flight has been canceled from company i got email regarding flight status from company so i want refund for that flight and return flight of indigo should remain as it is. So i am requesting you suggest me procedure or contact me, as early as possible. Two bookings are as follow

Nagpur to delhi-06 may 2019 16:50
Pnr-tmjjik
Jet airways 9w658

Mob no-[protected]
Passeenger list as follow:
Names and ticket no
Ganesh makram rathod[protected]
Jayashri ganesh rathod[protected]
Prakash gowaradhanji rathod[protected]
Dhanshri prakash rathod[protected]
Nagpur to delhi-06 may 2019 16:50
Pnr-sbxfti
Jet airways 9w658

Mob no-[protected]

Passeenger list as follow:
Names and ticket no

Ravindra madhukarrao telkar[protected]
Nayna ravindra telkar[protected]

I had cancelled flight tickets for bhubaneswar to udaipur via hyderabad. I had cancelled the flight ticket directly with the airline before 1 hour of booking on date 30-march-2019 for the traveller ronak sukhadiya with pnr number ontwqr. These were the pnr given from the indigo to track the cancelled tickets ontwqr. Till the date have have not received the refund amount, when i was contact with airline, they heve informed that they have provided the full refund to goibibo 30-march-2019.

Hi, i have booked tickets for my mother and brother from trivandrum to sydney for the 23rd of april. For my mom, as per her passport, there is no last name. The goibibo website was not allowing me to proceed without entering a last name and there was no information on how to proceed. So, i had to split the first name and put them in first name and last name columns, thinking that i can get it updated afterwards. When i contacted the airline, they said that the name can be corrected, but the request has to come from goibibo. I have been contacting the goibibo team ever since. It has been more than 2 weeks and my issue is still not resolved. Every time i call, i end up explaining the issue to a new customer care executive, who at the end will say that i have to arrange for a callback to give you more information. And to this date, no call back was made form their end. If this issue is not resolved, i will lose the ticket price and have to book new tickets for double the amount, which will cost me lakhs. They do not even respond to emails. I requested to talk to the same person who sent me an update or their supervisor, which also could not be arranged by them. It is so frustrating. I request the authorities to resolve my issue at the earliest as the travel date is approaching.
Pnr: vqblhw
Service request number: 27224299

6th mar 2019 - i booked my tickets via goibibo app. My booking id's are: rbn44f4udy3 and rbn44smdxmh. Due to my plan change i did cancelled the tickets on the same day. But still (3rd april 2019) refund is not happened. And the mobile app simply shows refund is under process.

Its been around one month since i cancelled the ticket. But still refund is not happened. Kindly help me to get the refund amount. I am happy if the amount is refunded in gocash+ also.

I was flying from new delhi to ahmedabad on 10th feb but there was wrong terminal mentioned in the ticket. When i reached terminal 1 (As mentioned in the app) then i got to know that go air operates from terminal 2. Somehow i managed to reach terminal 2 but the gates were closed. Please check the image attached where terminal 1 is mentioned in the app.
One of the goibibo executive told me to have a new ticket and they will reimburse it. I just had to share the image of new ticket in the same mail we started communicating

I took a new flight which was around 10 hours later and once i reached ahmedabad, i shared the screenshot with them on the same day (10th feb).

Now i again checked the my booking some days ago in goibibo app and now it is showing terminal 2 (Which was previously showing terminal 1), it clearly states that there was something technical problem which leads me to wrong terminal and now how they corrected the that technical problem.

After lots of fake commitment of call back arrangement, lots of lengthy & hectic discussion and illogical resolutions, now they are denying to reimburse of new ticket whereas it clearly states that it was a technical problem from their end.
Please have a look at both the images where it is clearly visible that how they changed the terminal in the app

My booking id : carpifa9226r0gy
Date of booking: 12.03.2019
My request number is #27113276

I had booked cab from panipat to delhi airport for dated 12th march. I made the payment of rs. 2684/- through my citibank credit card and the transaction was successful. I did not received booking confirmation from goibibo. Immediately, i contacted customer care on the phone number, they asked me to raise the request for refund as booking was not confirmed. They also asked me to contact bank to check if the transaction was successful, for which i received the confirmation from bank that the transaction was successful and transferred to merchant account. After that on contacting goibibo support, i was informed to wait for few days as it normally takes some time to revert the funds back to card account for which trip was not confirmed.
I waited for 3-4 days but nothing happened.
Again contacted goibibo customer care, and they asked me to send the bank statement showing the transaction. I sent them the bank statement clearly indicating money transaction in the name of ibibo group private ltd gurgaon in. They reverted saying they will check and refund will be initiated within a weeks time. After that, i waited for another week, but nothing happened; nor did the customer care called/replied me. I continued writing to them but no reply. I tried calling them on customer care number, but it gives automated responses and nobody actually picks up to respond since then!! Such a pathetic customer care... I have never got any feedback despite my repeated reminders to them!!!

Please look into this and initiate the refund at earliest!!!

Respected sir,
I am advocate bilal shaikh have booked a flight of spicejet for 4th of april from my go ibibo account with pnr no zef35n i was displayed an amount of rupees 2050 but my account got debited with rupees 2343 however i got an email of amount 2199 i dont know why i am over charged after this displayed amount.. Kindly look in the matter failing which i need to file a consumer case.

This is the second time that i have lost my cash when i was booking a hotel room with goibibo app.I was tried to book room with UPI payment but my a/c got debited and the booking were unsuccessfull.Once again i tried up with UPI and this time it shows transaction processing.So finally i booked by using my debit card.And till now the lost cash from my account has not been refunded.See the attachments for further evidence.Kindly take immediate action for the same goibibo team.

I had booked a cab from pangot, uttrakhand to delhi on 23rd of march 7 pm for my travel next day, that is 24th march 2019 at 12.20 pm. It was shown that my booking is confirmed and i will be assigned a driver and cab at 10.20. Upon calling customer care at 10.45 pm they said they will share the details in a while however failed to do so. We waited from 10 am till 1 am, as the network was low we stood near the hill away from the guest house to ensure the network, we were available through wi-fi but they didn't care to whatsapp or update their app that they wont be able to provide the cab. Their customer care number came busy for 3 hours, we got a online complaint lodge and we got a message that we will get a call within 15 minutes but no body called. At 1.30 pm we got a call saying that goibibo won't be able to provide the cab as they don't have any. We requested them to provide from nanital but they said no for that too. Ultimately i had to spend around 10000 to reach delhi as i booked the cab at last minute and it was sunday. After coming back from 25th till today 2nd april, i am calling goibibio everyday but they are asking for 24-48 hours every time i am calling them. There is no connection and communication between different team working in their customer care support.in my app it still shows trip taken and complete while i have called them and told them in all my 6 calls that i haven't taken and asked to update the same. They haven't even refunded the booking amount nor are resolving my query of this big blunder which gobibio has done. Written them mails, spoken to atleast 8 different people now, and worst of all they aren't calling back even after saying they will get back.
Didn't expect this from goibibo. Need someone to call me or mail me or i will have to take some legal action for this unending followup and loss of money and mood that i faced during my family trip.

View Transaction History
Reference ID: 5770841 Transaction Reference
Name:
Frequency Type: One Time
Transaction Date: 28/03/2019
Validity indicator: Next Valid Date Transaction Currency: INR
Highest Entry Amount: INR 1, 597.50 Total Transaction Amount: INR 1, 597.50
Total Charge Amount: INR 0.00 Total Amount: INR 1, 597.50
Total Number of Entries: 1 Transaction Status: Success
Transaction Details
Transaction History
Internet
Action by Action Date/Time Status Action Remarks Channel Id

Dear sir/ madam

I am a 80 yrs old senior lady requested goibibo management several time to delist my property from website but they are totally indifferent.
Due to this i am suffering from serious mental tension and agony which is not at all tolerable for me at this old age.

My property "mohini tower, flat no-305" is still appearing goibibo portal as "mohini service apartment"
The issue not yet resolved by goibibo executive.
They made several phone call to me and given comitment the issue will be resolved immediately..
But
The listing is still appearing in both the web site but it is blocked.
It is well known to goibibo management that there is no service apartment in mohini tower and i requested several time for delisting my property portal but the matter is not yet resolved.
I am facing lot of problem from the local society and local administration and feeling very much upset.
Kindly take initiative to de-list the property. There is no service apartment in "mohini tower" i repeat.

Please take your action immediately
And save me from my mental agony and tension.

Remember, my age is 80 yrs running and anything can happen due to this unwanted issue.

So, this is my humble request to you please take special initiative to help me and resolve the matter immediately.

I just want to see my property delisted from the website.

Thank you and god bless you.

I was supposed to receive Rs. 8329 for flight cancellation done on 9th Feb 2018. After chasing them for 30 days, they refunded Rs. 6917 instead of Rs. 8329.
It's been 50+ days now and they haven't refund the remaining amount of Rs. 1412. They keep mailing that GoIbibo delight team is looking into this. Not sure why they take so many days to refund the complete amount.
Attaching the mail received by Sushma Kumari who agreed that the refund of Rs. 1412 was due and would be processed, but it's been 20 days since the last mail and I haven't received the refund yet.
I have tried every avenue to reach out to them, via twitter, via chat, via call, via email, but they have someone named Mohammad Naqvi who keeps sending automated emails saying we're looking into this.