Ibibo Group / Goibibo Complaints & Reviews

Hi,

I have booked a ticket for april 12th on behalf of my friend. Yesterday the she received a message from airlines stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from ahmedabad...

I booked my flight with wrong dates so i checked with the flight company and got another flight booked of the right dates and they promised that they will return the full amount to the company within 24-48 hrs. The refund has been given by the flight company but goibio is not showing any kind of refund my amount is ₹8700 and its been 4 days now would be really thankful is someone could help me get my refund back. Also your helpline no is...

Hi giibibo team,
I am raising this complaint ticket again as the previous ticket (Raised on 23rd march) was closed by your team without resolution.
My flight number 9w820 (Bangalore-new delhi) & 9w665 (New delhi-chandigarh) got cancelled by jet airways. I have talked to jet airways officials and they confirmed that they have added the note against my booking to refund full amount and asked me to contact the portal through...

मेरी ये कम्पलेंट goibibo की ऐप्प सुविधा से जो कहती है, आपको हर सुविधा मिलेगी।
पर मुझे तो नही मिल रही, मैंने 12 मार्च2019 को goibibo की ऐप्प से कोलकत्ता से अमृतसर के टिकट बुक कर रहा था रात...

Hi i am not able to use my travelcash, gocash as my wallet has been locked without any prior information.My registered no :[protected].Its cheating by goibibo till yesterday my wallet was active . I have earn rs 659 travel cash & next day i am seeing my wallet is locked.I have to book hotel but cant use gocash+ & travel cash. my travel cash got expire as it is valid for limited time. I want my travel cash back to my account . Kindly take strict...

I had booked a flight from bangalore to bhubaneswar on 6th april 2019.
But once payment was done i got a ticket of 7th april 2019.

When i called and informed customer care, he told me that rescheduled will cost another 2500/- (+ charges).

Further when asked about cancelation of ticket, charges were nearly 3400/-

So if i cancel my ticket i lose 3400/-, and if i reschedule i have to pay 4000/-...

This is to inform goibibo that you have caused so much problems with my parents booking
Kindly help us with the refund as you people are the main one with whom my parents made the booking
The destination entered incorrectly and you people are there to help even whether with the hotel or with the refund
But your agents are saying that hotel has to refund and after speaking to hotel they said how will they refund when...

Flight no 6E-727 From Nagpur to Banglore Date 09/06/19 in name of RAVI TAHILYANI & JIYA TAHILYANI
i have booked this tickets on goibibo app & amount of rs 3823 has been debited
from my account but i do not receive any tickets or even pnr no of tickets
i have talk to indigo airline helpline no also they have confirm that no pnr no has
been generated for this tickets detail given above
so kindly do the...

Today, the 28th march, 2019, at about 10 pm, i opened an account in goibibo.com with my mobile phone number [protected] and found that someone has already opened an account with my phone number in the same website goibibo.com with different email address '[protected]@dummymobemail.com' which is not mine. I request kindly update my mail id with [protected]@gmail.com
Please do needful
Thanking you
With regards
P supraja...

After too much of hassle goibibo finally agrees (On 7 feb) to do a refund (Of my hard earned money) for my booking, mysmf[protected] and states it would take 30-45 days for refund. Its been been more than 2 months now and still haven’t received the refund. The customer care number always disconnects before reaching the agent, chat support is handled by bots and limited to specific protocols and there is no customer care complaint/grievances...

Hi, on 27 march 2019, i booked a online hotel from goibibo app "oyo 2629 hotel royal odyssey" and the owner of the hotel didn't allow me to enter the room by the saying that we don't give the room to the localietes and he misbehaved with me by saying wrong things. I am very disappointed. That was the worst experience i ever had. Neither they gave me the room nor i got my refund. I spent rs1700 for the room but the money was all wasted...

I done my booking on 19 march for hotel book. Hotel was jai palace in jaipur. My payment deducted. I done booking by net banking. But booking did not complete. I contacted with help section of goibibo. She said refund will be done in 24 hrs. But still now there is not refund. Now she said there is not payment pending. What should i do. How i get my refund back in my account....

While i was booking a ticket i enter all the details after that i have done payment also
Money deducted but ticket not confirmed. I wait for 48 hrs but ticket not booked. I wait for 14 days ticket not confirmed and money also not refunded. I paid the payment through phonepe app i contact the customer care of phone pe and also hdfc bank they said transaction successful u have to talk with ur merchant. But customer care of goibibo is...

A couple of days ago i received an email from goibibo stating that my flight to sikkim had been rescheduled. Before that i had received an email from jot airways stating that my flight had been cancelled. I tried searching for my flight information but it appeared nowhere on google. I have been trying everything to bring this topic to your company's notice but faced many difficulty regarding that. My entire trip had been booked on goibibo...

My booking id: tuat13qmg flight from port blair to chennai (17th feb-2019) which is cancel from last seven days but from airline or goibibo no one inform us about that and when i was at airport i know about cancel and not a single person is thr to help about this and i have connecting flight so when i talked with goibibo customer care, they told me to take any flight from your side ohter wise you'll miss you connecting flight and we are not...

Hi team,
I want to say it was my blunder to book my ticket from this site, my flight cancelled by jet airways and i tried to contact customer care which is good for nothing, 2nd gia support -5 request still open in app no reply.3rd customer care number no option to talk to your representative. 4th app support email only given automated reply n given ticket number despite stating all the issues im facing not get and resolution.br...

My flight 9w403 jet airways with pnr rzswnu from mumbai to kochi was cancelled and go ibibo has not provided us with any notification or prior intimation regarding the same. I've filed a complaint against jet airways where they informed us that the flight cancelling message was passed on to the agent (Go ibibo). This irresponsible/inappropriate service from your side caused us huge discomforts and extra costs. I would like to raise this issue...

Goibibo team is offering a discount of Rs 500, if you use PayPal as the payment method. I tried to use this offer but id being charged the full amount including the 500 discount that is being offered on their website.
I spoke to their customer support team who suggested me that this offer is incorrect and the PayPal discounts are not working.

I would like GoIbibo to not cheat their customers are either provide a 500...

I have booked a train ticket in goibibo on march 1st. Payment is done by me
But the ticket not confirmed. And till now either ticket is not confirmed or my payment is not refunded to my account. The train i have booked is godavari exp and its number is 12728. Even the customer care is not proper to complaint this issue and so i approch you please resolve this issue as soon as possible....

1. On 8th i had booked ticket from bangalore to gulbarga, amount got deducted but seat was not confirmed. Hence i did not travelled on particular day (8th march 2019). Therefore i am expecting the amount to be refunded.

2. Today (26th 03 2019) i had booked ticket from bidar to yashavanthpur, amount got debited but seat was not confirmed. Therefore i am expecting the amount to be refunded.

I tried reach there...