Ibibo Group / Goibibo Complaints & Reviews

Last night i booked a hotel through your site in bangalore named “umerkot residency” and made the payment through online. I went there at the residence and to my surprise the hotel is closed. If the hotel is closed it shouldn’t even be listed and my payment of rs 1064 was cut. I want my money back and the hotel’s list out of the option so that people won’t get fooled later on. I need this done right now.

Hi team,

I booked a ticket from mumabi to kulal lumper on round trip 15 days ago but after booking i got a mail that your tickets has been cancelled by goibibo and i booked another ticket now i am telling them to refund my amount from last 15 days and calling them every time they have one answer "we are working on it and there customer is very worst they are not reslonsive"

Thanks and regards
Shubham [protected]

Hi
I had already complained goibibo but 6 day's passed they have only provide me only tracking id for [ goibibo[protected] ] but haven not taken any action for which i am facing problem,
23:04:2019 i checked my up coming travel's detail but i found out that my return ticket hasn't been booked, i am totally disappointed with your service, i had booked flight tickets via goibibo on 27th feb 2019 maa to ixb for the date of may i st for which rs 16063 was debited from my rbl credit card and the tickets were confirmed at the same time i booked my return tickets also for the date of 24th may month for which the amount of rs 16401 was debited from my rbl credit card but the tickets not confirmed. I have already started paying emi for those tickets with rate of interest. Today i had a chat with your executive he called me afterwards and he said we will refund your money within five working days but already two months have passed so it's meaningless if you refund the money, my request is that i want my return tickets for may 24th. Kindly book our tickets for three people according to the above mentioned date. For your reference i attached my credit card statement and the screenshot of the payment to your company, and my credit card pdf password muni230886.

L. Munieeshwaran

[protected]

[protected]

I the goibibo aap the flight status of the temporarily down non operating jet airways flight as confirm this is very pathetic pn there side to not cancel the flight and refund me the total booking amount.
Nevar expected such a service from highly reputed company like goibibo.
Kindly request them to process my refund as soon as possible..

Hi team,
Check the details that i have booked
Dear manju,

It seems your payment did not go through for your booking of ✈️ flight indigo 6e-873 for bangalore-thiruvananthapuram on 16 apr 2019

Resume your booking from below link:
https://go.ibi.bo/uyQLN9TeUV. you can buy this flight starting @ 2771/- per month with no cost emi. Also, get upto 1.5% flat discount on your first upi transaction.

If you need help with anything else, please visit the ℹ️ help section on our app - https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

On 17th april, 2019, i tried booking train tickets, twice thru make my trip. Both the times, transaction failed.
I have not received my refund yet. I can send you the transaction details, if required
Transaction details are
Epay/to: ibibo web pvt ltd/[protected]/tkt 14th june amount rs. 1175.49and
Epay/to: ibibo web pvt ltd/[protected]/tkt 14th june amount rs. 1175.49
Request you to please arrange for the early refund

Hi
I haven't received my payment that is made to goibibo for an international flight and it's already more than 5 business day. I have contact with the bank but they said that goibibo didn't transfer money into the bank account as promised within 48 hours. Please see the attached as a proof of payment and customer support email about refund into a nominated account.
Please support -
Flight booking on 23/04/2019

Payment charged - inr 41229.0

Email received from customer support -

Re: [#27603301] int flights - booking related issues - payment charged but booking failed (Wft)
Inbox
X

Isng00618
Thu, 25 apr, 00:58 (2 days ago)
To me

Dear customare,

Greetings from goibibo!!!

As per the telephonic conversation you want to know about your refund status for this booking that is failed on automation and auto refund is already proceed on 23 rd of apr.

Kindly check the below bank ref no-

[protected]

Regards,
Anwar khan
On mon, 22 apr at 9:24 pm, choudhary. Jitu87 wrote:
Name: munna nitharwal
Payment id: gofli86c[protected]

We have registered your request under int flights - booking related issues - payment charged but booking failed (Wft)
27603301:141875

I had booked a bus ticket for my mother from varanasi to allahabad for 27 apr 19 at 0600 hrs. My ticket was booked in ordinary class vide seat number 6 when i reached at bus depot, i came to know that my booking was invalid. Then i contacted with your customercare executive, he checked and he oppolised that mistake has been done by your organisation, then i told him to refund my full amount. He has forwarded my request. Kindly inquire my complaint and let me know about the status. My complaint number is 27661224

I have booked the air ticket 0n 19th april 2019 from chennai to bhubaneshwar for rs 5610. After completion of payment it showed transaction failure. So i waited for 6 days for the refund amount. But till now its not yet refunded. I have send the complaint in customer service forum but no response from the company. So im writing here. Do the needful

I had booked ticket from viziangaram to secunderabad on date 27th april, ticket was confirmed s7, 52, pnr - [protected] but without my permission my ticket cancelled by goibibo when i'm calling customer care they saying irctc cancelled, for which i suffered badly.. Kindly help me.. Goibibo should punished for this. For this i missed big contract and big loss to me

On 17april i have booked an bus ticket from bangalore to madurai due to some issue i cancelled the ticket. I got the mail from goibibo that you will get full refund amount within 7 days. I call to the customer care to ask the refund status they didn't make response to me. I have attached the screen shot of mail copy. Don't book the ticket on goibibo it's a fraud application

I have book the internation flight from goibibo with pnr number "ldoaxl".
I get the message from airline (Jet airways) that, my connecting flight from kolkata (Ccu) to mumbai of 08-jun 2019 has been canceled.

Message from jet airways
". Dear guest, we regret to inform that your flight 9w610 08jun19 from ccu to bom is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our contact centre, please click bit. Ly/9wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds."

I try to raise a complaint from website, mobile apps and through customer care number given on website. It’s not working. Now i don't know how to contact them, for my refund status.
Since i am out of country, i also ask my wife to contact them from indian number. Customer care did not give proper response, and ask to lunch complain online, which is not working.
I really get frustrated and need your urgent assistance.

I had booked oyo room hotel white mountain gangtok booking id - htl4kmtb2z. When reached there hotel said they don't have tie-up with goibibo. On which goibibo gave me alternative accommodation in hotel norbu ghang gangtok (Oyo room) as a replacement. I had made full payment while intial booking. While checking out from hotel the bill had outstanding amount rs 4522.
I followed up with goibibo on this side 7pm 24th april still i never got any callback from the team and again in next morning i called up goibibo support still the same issue persisted. Finally i had to check out paying rs. 4522 cash extra as i had leave to catch my bus.

Reference to booking no htl8pvfe8a for hotel by full payment. Hotel people refused check in as goibibo has not paid them. This was brought to notice goibibo vide their tickets no 27432926, 27432915, 27426034, 27416197 but they reverted. Finally they agreed full refund and compensation but even no refund has come. I had to pay from my pocket after obtaining a letter from hotel that was fake booking. Booking was for holiday inn shangai from 8 th to 11 this month. Booking in the name of beena cherian

Booked a hotel for 4 nights, due to emergence i have to left the room. I want to request a refund process but in the goibibo app there was no refund request. Also marked mail and on the tweeter highlighted the issue, till time there was no response from goibibo side. After 24 hrs they will answer, we can't even help you. Please request you to look in to the matter and help in the refund case.

1. I was traveling to kuala lumpur from pune via chennai and trichy on 20 april 2019.
2. My first flight pune to chennai spicejet sg929, pnr:m5uf5v, which was delayed by 1hr and 50min
3. Then from chennai to trichy airindia ai9557, pnr : yympt which was delayed by almost 8hrs due to which my next flight from trichy to kuala lumpur was missed, which was scheduled on 9:25am flight no: ak24, pnr: f2iy5r.
4. I tried customer care but nobody was helping me and they were saying we cant help you.
5. I am expecting urgent reply from you and want full refund of the flight as i had was stuck at chennai. Otherwise i am filing a legal complain against you in consumer forum.

Thank you.

Regards
Aishwarya devidas patil
Mail: [protected]@gmail.com

1. I was traveling to kuala lumpur from pune via chennai and trichy on 20th.
2. My first flight pune to chennai spicejet sg929, pnr:ifmg3u, which was delayed by 1hr and 50min
3. Then from chennai to trichy airindia ai9555, pnr:yymqh which was delayed by almost 8hrs due to which my next flight from trichy to kuala lumpur was missed, which was scheduled on 9:25am flight no: ak24, pnr: uqc87p.
4. I tried customer care but nobody was helping me and they were saying we cant help you.
5. I am expecting urgent reply from you and want full refund of the flight as i had was stuck at chennai. Otherwise i am filing a legal complain against you in consumer forum.

Thank you.

Regards
Yogesh jagdish patil
Mail: patil. Yogesh. [protected]@gmail.com

I had booked a cab for airport transfer on 17/04/19 late night. I had to schedule my travel on 16/04/2019 for which i paid an advance of rs.269 through online transaction.
But, since then i didnt receive any information about the cab whether its about to come or anything else nor i got the refund for advance amount paid. Now i want the refund back though the medium which was used to pay advance.

I tried booking flight ticket from kolkata to bangalore (For 19th may 2019) on 24.04.2019 from goibibo website. It said that the payment failed but the money was deducted from my bank account (Bandhan bank) for the same.
The flight booked was of indigo, number - 6e345
Reference id : gofld[protected]
I would like to request a refund of the payment.
Screenshot of the goibibo webpage has been attached for details.

While booking due to ur auto system my child name wrongly admited so plese make proper corection i booked return journy from mumbai to banglore from 1st may ret on 6th may 2019. My hild name is nabha mane my booking in is gofldd[protected], 2) tuarbzfmo
Ticket no are[protected],.[protected]
My child age are 5 yr old, i bboked air india flight