Submit a Complaint
Claimed

Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Oct 8, 2025
Complaints 5139
Resolved
1770
Unresolved
3369
So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ibibo Group / Goibibo

Having problems with Ibibo Group / Goibibo?

File a complaint and get it resolved by Ibibo Group / Goibibo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 162

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Snigdha Baral
from Mumbai, Maharashtra
Apr 26, 2019
Resolved
Report
Copy
Resolved

Address: 11-2/64, 501218

I had booked ticket from viziangaram to secunderabad on date 27th april, ticket was confirmed s7, 52, pnr - [protected] but without my permission my ticket cancelled by goibibo when i'm calling customer care they saying irctc cancelled, for which i suffered badly.. Kindly help me.. Goibibo should punished for this. For this i missed big contract and big loss to me
+2 photos
Jun 13, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2019
Ibibo Group / Goibibo Customer Care's response Dear Snigdha Baral,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
May 03, 2019
Ibibo Group / Goibibo Customer Care's response Dear Snigdha Baral,

Greetings from Goibibo.com

We are resolving this complaint, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may contact Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    prem kumar k
    from Manthani, Telangana
    Apr 26, 2019
    Resolved
    Report
    Copy
    Resolved

    On 17april i have booked an bus ticket from bangalore to madurai due to some issue i cancelled the ticket. I got the mail from goibibo that you will get full refund amount within 7 days. I call to the customer care to ask the refund status they didn't make response to me. I have attached the screen shot of mail copy. Don't book the ticket on goibibo it's a fraud application
    +1 photos
    Jun 11, 2019
    Complaint marked as Resolved 
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Verified Support
    Apr 29, 2019
    Ibibo Group / Goibibo Customer Care's response     Dear Prem kumar k,

    Greetings from Goibibo.com

    At the outset, we sincerely apologize for the unpleasant instance.

    We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

    In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

    Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

    Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
    You may connect with Goibibo anytime to assist you further.

    Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
    Awaiting your response.

    Assuring you best of our services.

    Regards,
    Team Goibibo
    Verified Support
    May 03, 2019
    Ibibo Group / Goibibo Customer Care's response     Dear Prem kumar k,

    Greetings from Goibibo.com

    We are resolving this complaint, as we have not heard from you after the details requested.

    Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

    Within India:[protected] /[protected]
    Calling From Abroad: +91-[protected].

    You may contact Goibibo anytime to assist you further.

    Assuring you best of our services.

    Regards,
    Team Goibibo
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      lal06mohan
      Apr 25, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: Gurgaon, Haryana

      I have book the internation flight from goibibo with pnr number "ldoaxl".
      I get the message from airline (Jet airways) that, my connecting flight from kolkata (Ccu) to mumbai of 08-jun 2019 has been canceled.

      Message from jet airways
      ". Dear guest, we regret to inform that your flight 9w610 08jun19 from ccu to bom is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our contact centre, please click bit. Ly/9wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds."

      I try to raise a complaint from website, mobile apps and through customer care number given on website. It’s not working. Now i don't know how to contact them, for my refund status.
      Since i am out of country, i also ask my wife to contact them from indian number. Customer care did not give proper response, and ask to lunch complain online, which is not working.
      I really get frustrated and need your urgent assistance.
      May 30, 2019
      Complaint marked as Resolved 
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Verified Support
      Apr 26, 2019
      Ibibo Group / Goibibo Customer Care's response       Dear lal06mohan,

      Greetings from Goibibo.com

      This mail is in reference to your booking id: GOFLIANDa[protected].

      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

      In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27652037.

      For any clarification, please revert on the Ticket #27652037.

      Assuring you best of our services.

      Regards,
      Team-Goibibo
      View replies
      To the anonymous author
      Gurugram, Haryana, India

      No evidence of the passenger and of the paying service is provided

      - NO name

      - No PNR

      - NO receipt

      - NO copy of the air carrier

      for the time beeing.

      Such public complaint can not be and must NOT be handlled effectively by any one.

      The last effective date for complaining against the act of the Jet Airways carrier is 27 April 2019.
      The legal service before the court can cost from Rs8000 total forthe process.

      sr manager for ICAO / IATA irregulatory matters (Asia and Europe)
      Aryan engineers Ltd
      for request with documents, email to
      aryan(at)vivaldi.net
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        maheshdoijade
        from Mumbai, Maharashtra
        Apr 25, 2019
        Resolved
        Report
        Copy
        Resolved

        I had booked oyo room hotel white mountain gangtok booking id - htl4kmtb2z. When reached there hotel said they don't have tie-up with goibibo. On which goibibo gave me alternative accommodation in hotel norbu ghang gangtok (Oyo room) as a replacement. I had made full payment while intial booking. While checking out from hotel the bill had outstanding amount rs 4522.
        I followed up with goibibo on this side 7pm 24th april still i never got any callback from the team and again in next morning i called up goibibo support still the same issue persisted. Finally i had to check out paying rs. 4522 cash extra as i had leave to catch my bus.
        Jun 1, 2019
        Complaint marked as Resolved 
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Verified Support
        Apr 26, 2019
        Ibibo Group / Goibibo Customer Care's response         Dear maheshdoijade,

        Greetings from Goibibo.com

        This mail is in reference to your booking id: GOHTLDMOB4KMTB2Z.

        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

        In reference to your concern, we checked account details and observed that our team already reverted with the closure, stating applicable refund along with 1500 Non-promotional goCash has been initiated on the same account/credit card/ mode of payment with which you confirmed the booking.

        It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

        For any clarification, please revert on the Ticket #27629343.

        Assuring you best of our services.

        Regards,
        Team-Goibibo
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          Cherian K C
          from Mumbai, Maharashtra
          Apr 25, 2019
          Resolved
          Report
          Copy
          Resolved

          Address: Ibiboo group ,Good earth city centre, sector 50,Gurgaon 122013, Gurgaon, Haryana, 122013

          Reference to booking no htl8pvfe8a for hotel by full payment. Hotel people refused check in as goibibo has not paid them. This was brought to notice goibibo vide their tickets no 27432926, 27432915, 27426034, 27416197 but they reverted. Finally they agreed full refund and compensation but even no refund has come. I had to pay from my pocket after obtaining a letter from hotel that was fake booking. Booking was for holiday inn shangai from 8 th to 11 this month. Booking in the name of beena cherian
          May 29, 2019
          Complaint marked as Resolved 
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Verified Support
          Apr 25, 2019
          Ibibo Group / Goibibo Customer Care's response           Dear Cherian K C,

          Greetings from Goibibo.com

          This mail is in reference to your booking id: GOHTLIIOS8PVFE8A.

          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

          In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27416197 and 27429387.
          Also, please share the payment slip/receipt of the booking amount you paid at the hotel, if not refunded in your account till now.

          For any clarification, please revert on the Ticket #27416197 and 27429387.

          Assuring you best of our services.

          Regards,
          Team-Goibibo
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            vips4evr
            from Delhi, Delhi
            Apr 24, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: Rajkot, Gujarat

            Booked a hotel for 4 nights, due to emergence i have to left the room. I want to request a refund process but in the goibibo app there was no refund request. Also marked mail and on the tweeter highlighted the issue, till time there was no response from goibibo side. After 24 hrs they will answer, we can't even help you. Please request you to look in to the matter and help in the refund case.
            May 30, 2019
            Complaint marked as Resolved 
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Verified Support
            Apr 24, 2019
            Ibibo Group / Goibibo Customer Care's response             Dear vips4evr,

            Greetings from Goibibo.com

            At the outset, we sincerely apologize for the unpleasant instance.

            We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

            We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

            In reference to your concern, please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

            Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
            You may connect with Goibibo anytime to assist you further.

            Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
            Awaiting your response.

            Assuring you best of our services.

            Regards,
            Team Goibibo
            Verified Support
            Apr 26, 2019
            Ibibo Group / Goibibo Customer Care's response             Dear vips4evr,

            Greetings from Goibibo.com

            We are resolving this case, as we have not heard from you after the details requested for investigation.

            Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

            Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
            You may connect with Goibibo anytime to assist you further.

            Assuring you best of our services.

            Regards,
            Team Goibibo
            View replies
            I was having my email id on Ibibo.com but I'm not able to get connected with it and i have many accounts linked with it and many important datas and emails are there. Please Help me and solve my issue. My new email id is [protected]@gmail.com
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Aishwarya D Patil
              from Malegaon, Maharashtra
              Apr 24, 2019
              Resolved
              Report
              Copy
              Resolved

              Address: Pune, Maharashtra

              1. I was traveling to kuala lumpur from pune via chennai and trichy on 20 april 2019.
              2. My first flight pune to chennai spicejet sg929, pnr:m5uf5v, which was delayed by 1hr and 50min
              3. Then from chennai to trichy airindia ai9557, pnr : yympt which was delayed by almost 8hrs due to which my next flight from trichy to kuala lumpur was missed, which was scheduled on 9:25am flight no: ak24, pnr: f2iy5r.
              4. I tried customer care but nobody was helping me and they were saying we cant help you.
              5. I am expecting urgent reply from you and want full refund of the flight as i had was stuck at chennai. Otherwise i am filing a legal complain against you in consumer forum.

              Thank you.

              Regards
              Aishwarya devidas patil
              Mail: [protected]@gmail.com
              +1 photos
              May 29, 2019
              Complaint marked as Resolved 
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Verified Support
              Apr 25, 2019
              Ibibo Group / Goibibo Customer Care's response               Dear Aishwarya D Patil,

              Greetings from Goibibo.com

              This mail is in reference to your booking id: GOMUPKGINTMOBe94a077.

              We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

              In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27642635.

              For any clarification, please revert on the Ticket #27642635.

              Assuring you best of our services.

              Regards,
              Team-Goibibo
              View replies
              To the pasenger Mrs Aishwarya Devidas Patil

              The text of the public complaint is understood, but it is requred clarification:-

              1. The full refund can be experssed in the figures and currency.
              Where are figures and currency?

              2. Which exact limitation had presented for filling the legal complaint in the consumer forum?

              Regards.

              sr manager for ICAO / IATA irregulatory matters,
              Aryan engineers Ltd
              for requests with documents email to
              < aryan(at)vivaldi.net >
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                Yogesh Horizonte
                from Mumbai, Maharashtra
                Apr 24, 2019
                Report
                Copy

                Address: Pune, Maharashtra

                1. I was traveling to kuala lumpur from pune via chennai and trichy on 20th.
                2. My first flight pune to chennai spicejet sg929, pnr:ifmg3u, which was delayed by 1hr and 50min
                3. Then from chennai to trichy airindia ai9555, pnr:yymqh which was delayed by almost 8hrs due to which my next flight from trichy to kuala lumpur was missed, which was scheduled on 9:25am flight no: ak24, pnr: uqc87p.
                4. I tried customer care but nobody was helping me and they were saying we cant help you.
                5. I am expecting urgent reply from you and want full refund of the flight as i had was stuck at chennai. Otherwise i am filing a legal complain against you in consumer forum.

                Thank you.

                Regards
                Yogesh jagdish patil
                Mail: patil. Yogesh. [protected]@gmail.com
                +2 photos
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                View replies
                This is a first public complaint against the travel agent in 2019, which looks good,
                related to the "refund" due to the delay of the flight for almoast 8 hours.

                sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                Aryan engineers Ltd,
                UK Company Number 10997305
                for request with documents, use electronic address
                aryan @ vivaldi.net
                [remove spaces in address field]
                Reply
                "looks good": it does does not mean perfect related to the aquered and lost rights of the passenger.
                Reply
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kapil2785
                  from Bhawanipatna, Odisha
                  Apr 24, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Bhawanipatna, Kalahandi, Odisha, 766001

                  I had booked a cab for airport transfer on 17/04/19 late night. I had to schedule my travel on 16/04/2019 for which i paid an advance of rs.269 through online transaction.
                  But, since then i didnt receive any information about the cab whether its about to come or anything else nor i got the refund for advance amount paid. Now i want the refund back though the medium which was used to pay advance.
                  May 28, 2019
                  Complaint marked as Resolved 
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 24, 2019
                  Ibibo Group / Goibibo Customer Care's response                   Dear Kapil2785,

                  Greetings from Goibibo.com

                  At the outset, we sincerely apologize for the unpleasant instance.

                  We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

                  We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                  In reference to your concern, please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

                  Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                  You may connect with Goibibo anytime to assist you further.

                  Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
                  Awaiting your response.

                  Assuring you best of our services.

                  Regards,
                  Team Goibibo
                  Verified Support
                  Apr 26, 2019
                  Ibibo Group / Goibibo Customer Care's response                   Dear Kapil2785,

                  Greetings from Goibibo.com

                  We are resolving this case, as we have not heard from you after the details requested for investigation.

                  Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                  Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                  You may connect with Goibibo anytime to assist you further.

                  Assuring you best of our services.

                  Regards,
                  Team Goibibo
                  View replies
                  I booked a hotel through goibibo vide id: HTLNCD7P9T..however i am highly disappointed with goibibo since qrong info was provided by the site like availability of swimming pool, staem, sauna, net connectivity, however nothing of thia sort qas available at the hotel
                  Reply
                  I paid for my hotel booking but there was no booking at all in the hotel and when we tried to check in the hotel denied .tried to call the customer service but they did not help, instead they disconnected the call .
                  Reply
                  I booked a ticket to London from Bengaluru on 9th and return on 13th yesterday and was charged 70K while I see the price is 55 K now.

                  Fight : Air Asia.
                  Name : Sindhu Alamanda Appaiah

                  Highly unacceptable and dooped.
                  Reply
                  Goibibo has cancelled the booking without given notice to customer and also they did not processed the refund too.
                  they are not allowing booking also, and they are not willing to refund also.
                  Reply
                  Booking id AMDWZ459O . I booked and cancelled immediately on 29th march. So far i didnt get refund. I tried to contact customer care. Not getting proper reply. I want to get my refund.
                  Reply
                  I got a mail from Goibibo

                  Greetings from Goibibo!!!

                  This is in reference to your query under booking id- TUAC4B8NG

                  As per the telephonic conversation, An amount of INR 10268.00 has already been initiated from our end on 25th March 2019, You can validate the same with the help of Bank Reference Number - 30001090858333199912804
                  Reply
                  Pranavthakur1979's reply, Apr 11, 2019
                  My Another refund from Jet Airways is yet to receive.

                  With regard to your email, we have processed the refund of INR7268 under ARN#83042110806020160328 and INR980 under ARN#83042110806020160326 on 25Mar'19. The amount usually reflects in the account in 7-10 working days, we request you to check accordingly with your bank.
                  Helpful
                  Found this helpful?
                  6 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    HMoondra
                    from Mumbai, Maharashtra
                    Apr 24, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    I tried booking flight ticket from kolkata to bangalore (For 19th may 2019) on 24.04.2019 from goibibo website. It said that the payment failed but the money was deducted from my bank account (Bandhan bank) for the same.
                    The flight booked was of indigo, number - 6e345
                    Reference id : gofld[protected]
                    I would like to request a refund of the payment.
                    Screenshot of the goibibo webpage has been attached for details.
                    +1 photos
                    May 30, 2019
                    Complaint marked as Resolved 
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 25, 2019
                    Ibibo Group / Goibibo Customer Care's response                     Dear HMoondra,

                    Greetings from Goibibo.com

                    This mail is in reference to your booking id: GOFLD[protected].

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                    In reference to your concern, please be advised that the payment has been FAILED for INR 5880.
                    Please take this up with your bank for further check on the amount debited.

                    For any clarification, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

                    Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                    You may connect with Goibibo anytime to assist you further.

                    Assuring you best of our services.

                    Regards,
                    Team-Goibibo
                    View replies
                    To the anonymous author,

                    The ibibo.com site produces : no transaction was in progress in unspecified time and date according to the extract (poor qality image).
                    The anonymous author states "the money was deducted from my bank account" .

                    Questions:

                    1. Where is an evidence "the money was deducted from my (anonymous )bank account" ?

                    2. Does the author fairly believes, that the money can be transfered to the anonymous account of the unidentified comercial bank, supervised by the Reserve bank of India?

                    sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                    Aryan engineers Ltd,
                    UK Company Number 10997305
                    for request with documents, use electronic address
                    aryan @ vivaldi.net
                    [remove spaces in address field]
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vishalmedical
                      from Mumbai, Maharashtra
                      Apr 23, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Mumbai City, Maharashtra, 400017

                      While booking due to ur auto system my child name wrongly admited so plese make proper corection i booked return journy from mumbai to banglore from 1st may ret on 6th may 2019. My hild name is nabha mane my booking in is gofldd[protected], 2) tuarbzfmo
                      Ticket no are[protected],.[protected]
                      My child age are 5 yr old, i bboked air india flight
                      May 25, 2019
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 23, 2019
                      Ibibo Group / Goibibo Customer Care's response                       Dear Vishalmedical,

                      Greetings from Goibibo.com

                      This mail is in reference to your booking id: GOFLDd[protected].

                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                      In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27614350.

                      For any clarification, please revert on the Ticket #27614350.

                      Assuring you best of our services.

                      Regards,
                      Team-Goibibo
                      View replies
                      Mene 11 april ko tikt book kiya tikt book hua nhi mere account se payment kat liya but tikt book nhi kiya or koi msg bhi nhi kiya mene seat ke liye travelers agency ko call kiya to kisi or ke name se tikt book btaya ab mera payment refund krne ka mna bol rhe hai

                      flight booking error - Comment #3413280 - Image #0
                      Reply
                      Sir, my booking date 3.4.19, booking id TRNA1J3FJN2DAP, Refund Ammunt 6420. Goibibo messege send refund working days 5to 14 days but this date cross not refund my ammount my account please give my help. Sir I am contacting Goibibo custumer care center chat & mail but not response your Goibibo center, sir please reply me sir I am very sad pls hlp
                      Reply
                      Sir my Tranjection I’d TRNA1J3FJN2DAP. Booking date 3.4.19, Refund Ammount 6420, but not refund my accont Refund ammount Goibibo custumer care contacting chat & mail side but not response your side

                      flight booking error - Comment #3413617 - Image #0
                      flight booking error - Comment #3413617 - Image #1
                      flight booking error - Comment #3413617 - Image #2
                      flight booking error - Comment #3413617 - Image #3
                      flight booking error - Comment #3413617 - Image #4
                      Reply
                      [email protected]'s reply, Apr 21, 2019
                      Please reply my comment sir
                      I haven't received my refund of 298 from last 2 weeks
                      Reply
                      Zidan Shaikh's reply, Apr 18, 2019
                      I haven't received my refund of 298 from last 2 weeks
                      I am not able to access my fb account as my ibibo mail I'd is not opening. Because I have forgotten its password. Kindly help me to retrieve my fb account
                      Reply
                      supervisor's reply, Apr 24, 2019
                      Nobody has a duty to reply (to refund) to

                      - anonymous complaint, or

                      - complaint without the correct addresse, or

                      - indeffinite complaint, or

                      - complaint without evidencies (receipt / invoice), upon such evidence is in the possession of the responder.
                      On[protected] my amount 1815/- repress was debited my credit card pls verify and give me details
                      Reply
                      Helpful
                      Found this helpful?
                      6 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        JiniV
                        from Gurgaon, Haryana
                        Apr 23, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Dear Team,

                        It's been a month and this case is yet unresolved.

                        Goibibo has turned a real mental torcher and harassment to our life. With you guys, customer can never have safe or hassle free journey..

                        We are not being paid for following up for our own money / losses due to Goibibo.

                        Resolve this issue or be ready to pay compensation for extra cost we incurred to book another flight at high cost last minute, cost for this harassment along with refund of airfare from Bangkok-Sydney-Auckland.

                        Don't force us to tweet, post, visit consumer forum, go legal way, etc.

                        We keep calling always and just get one update - "Our team is working on same.." Do not take customers for granted.

                        Remember - "It takes years to build good reputation, but one incident is enough to ruin organisation's name."

                        Awaiting quick and positive revert.

                        Thanks and Regards,
                        Jinal Vyas
                        (Wife of passenger)
                        May 31, 2019
                        Complaint marked as Resolved 
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 25, 2019
                        Ibibo Group / Goibibo Customer Care's response                         Dear JiniV,

                        Greetings from Goibibo.com

                        At the outset, we sincerely apologize for the unpleasant instance.

                        We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

                        We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                        In reference to your concern, please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

                        Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                        You may connect with Goibibo anytime to assist you further.

                        Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
                        Awaiting your response.

                        Assuring you best of our services.

                        Regards,
                        Team Goibibo
                        Verified Support
                        Apr 29, 2019
                        Ibibo Group / Goibibo Customer Care's response                         Dear JiniV,

                        Greetings from Goibibo.com

                        We are resolving this case, as we have not heard from you after the details requested for investigation.

                        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                        Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
                        You may connect with Goibibo anytime to assist you further.

                        Assuring you best of our services.

                        Regards,
                        Team Goibibo
                        View replies
                        Hi team Goibibo,

                        Don't simply mark case as resolved..
                        I have clearly mentioned name of passenger and PNR number.. query is already raised with ur team for more than 1.5 months. And is yet unresolved.
                        Team always commits for callback however there is not even a single ocassion where we have received call from Goibibo. Pulling up case detials with PNR is simple as ticket is booked by your portal by your team.
                        Understand your responsibility and resolve this matter asap. Don't force us to take action.
                        Thanks!
                        Reply
                        Pathetic service Team Goibibo
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          [email protected]
                          from Delhi, Delhi
                          Apr 23, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hi,
                          I have tried to book railway ticket though Goibibo mobile app.But booking has been failed and till now I did not received refund. I took helped from online automated support system and they told me that within 4 -16 days refund will be credited but I did not get any refund.
                          Below is details :-
                          Booking date - 31/03/2019
                          Mobile no:- [protected]

                          For more details please find some attached screenshot.

                          Thanks
                          RAUSHAN KUMAR
                          mail - [protected]@gmail.com
                          +5 photos
                          May 27, 2019
                          Complaint marked as Resolved 
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 25, 2019
                          Ibibo Group / Goibibo Customer Care's response                           Dear [protected]@gmail.com,

                          Greetings from Goibibo.com

                          This mail is in reference to your booking id: TRNAFAUU7C5NJZ.

                          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                          In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27642506.

                          For any clarification, please revert on the Ticket #27642506.

                          Assuring you best of our services.

                          Regards,
                          Team-Goibibo
                          View replies
                          Booked my flights from go ibibo
                          Delhi to Mumbai scheduled
                          [protected]
                          9W2354
                          PnrOWMBGN
                          This flight has been cancelled by jet airways
                          Kindly tell me whatever goibibo will book me another ticket same date and destination
                          I don't want refund I want ticket for the same
                          Of any airways
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            ratnakumarvelpula
                            from Kolkata, West Bengal
                            Apr 23, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: KETO.IN, Howrah, West Bengal, 711316

                            This is to bring to your kind notice that i have order for weight loss products from Keto.in but they are saying they have not received the money. it was debited from airtel payment bank.

                            Payment debited on:[protected]
                            Debited amount Rs:3372/-
                            Payment made at IBIBO WEB
                            Transaction ID:[protected]

                            Kindly do the refund at the earliest.

                            Thank you,
                            Regards,
                            RATNA KUMAR VELPULA
                            [protected]
                            +1 photos
                            May 26, 2019
                            Complaint marked as Resolved 
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 25, 2019
                            Ibibo Group / Goibibo Customer Care's response                             Dear ratnakumarvelpula,

                            Greetings from Goibibo.com

                            We are sorry to read about the issue.

                            Please be advised that ibibogroup was the parent company of payu (payment gateway), hence this transaction reflects under ibibogroup.
                            We at GOIBIBO can only check/action and trace transactions made under goibibo.com.

                            Please take this up with the relevant platform that you have used for payment.

                            Assuring you best of our services.

                            Regards,
                            Team Goibibo
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Raksha Poorna
                              from Bengaluru, Karnataka
                              Apr 23, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: #176,1st main ,5th cross, jyothi nagar, chandralayout, 560072

                              I have been trying to contact you from 5 days to confirm my booking from bangalore to napoli.. Y'day i received mail saying that u will contact me in 2 hours but didn't receive any call.. I have my visa tommorow plz call and confirm.. Being a travel agent u people need to be b more responsible.. Your customer support should be effective and efficient.. Waiting for the call

                              Raksha suresh
                              [protected]
                              May 26, 2019
                              Complaint marked as Resolved 
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 23, 2019
                              Ibibo Group / Goibibo Customer Care's response                               Dear Raksha Poorna,

                              Greetings from Goibibo.com

                              This mail is in reference to your booking id: GOFLIAND0f75e[protected].

                              We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                              In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27554210.

                              For any clarification, please revert on the Ticket #27554210.

                              Assuring you best of our services.

                              Regards,
                              Team-Goibibo
                              View replies
                              To the author Raksha Suresh
                              residing at #176, 1st main 5th cross,
                              Jyothi nagar, Chandralayout, Bangalore, India

                              You can not request anything: there is no evidence of the pasenger.

                              You can introduce with the basics of the complaining at this web link:-

                              https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄
                              Reply
                              I booked hotel in the season pattaya room no[protected]
                              But unfortunately air conditioning not working
                              Please refund my money
                              TARIQUE HABIB
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                I
                                inzam
                                from Mumbai, Maharashtra
                                Apr 23, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Refund is under process saying that they are contacting the airline for the refund.. But the airline has already emailed us to claim the full refund from the agency from were we have booked ticket.. But goibibo customer care isnt responding for that... Its not our fault that the flight has been cancelled its your lookout.. The consumer should get the refund as soon as possible../so that other ticket can be booked..19000 rs is nt a matter of joke for a normal middle class family...
                                May 25, 2019
                                Complaint marked as Resolved 
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 23, 2019
                                Ibibo Group / Goibibo Customer Care's response                                 Dear inzam,

                                Greetings from Goibibo.com

                                We are sorry to read about the issue.

                                Please accept our sincere apologies for the inconvenience caused.

                                We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                                We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                                Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                Within India:[protected] /[protected]
                                Calling From Abroad: +91-[protected].

                                You may connect with Goibibo ASAP to assist you further.

                                Assuring you best of our services.

                                Regards,
                                Team Goibibo
                                Verified Support
                                Apr 24, 2019
                                Ibibo Group / Goibibo Customer Care's response                                 Dear inzam,

                                Greetings from Goibibo.com

                                We are resolving this complaint, as we have not heard from you after the details requested.

                                Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                Within India:[protected] /[protected]
                                Calling From Abroad: +91-[protected].

                                You may contact Goibibo anytime to assist you further.

                                Assuring you best of our services.

                                Regards,
                                Team Goibibo
                                May 03, 2019
                                Updated by inzam                                 I have already emailed you the details on your official website..i.e. travel.goibibo.com
                                View replies
                                AN EMAIL HAS BEEN SENT TO [protected]@goibibo.com with all the details..please give us an urgent refund..its an urgency
                                Reply
                                I have booked flight through goibibo under reference no GOFLDAND93acf[protected] but payment deducted from account ticket not booked.please send me confirm pnr of vistara flight from Kochi to delhi.

                                flight cancelled before 6-7 days but still no refund yet - Comment #3413495 - Image #0
                                Reply
                                I’m Shankar Jana and I booked a flight ticket from the GOIBIBO app on 28th March 2019, from Mumbai to Kolkata for 1st April 2019 GO Air G8-511. The amount of ₹22645/- got deducted and booking got cancelled. GIA your personal travel assistant is of no use at all. It’s been 23 days and there’s no refund made yet. Please assist me soon!

                                flight cancelled before 6-7 days but still no refund yet - Comment #3413771 - Image #0
                                flight cancelled before 6-7 days but still no refund yet - Comment #3413771 - Image #1
                                flight cancelled before 6-7 days but still no refund yet - Comment #3413771 - Image #2
                                Reply
                                There was cancellation of the flight SG3083 on 31/03/2019. PNR-B67PXV. when i contacted spice jet they have replied back saying the amount has been refunded on 02/04/2019 through your channnel. still i have nopt got the payment. kindly provide email address for goibibo for the complaints
                                Reply
                                Intried to book train ticket on 26th march 2019.
                                But the payment was declined and amount was deducted from the account.
                                Since now it is more than 15 days .
                                Still the refund was not completed.
                                Mobile - [protected]
                                Reply
                                Helpful
                                Found this helpful?
                                5 Comments
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  V S Bhat
                                  from Bengaluru, Karnataka
                                  Apr 22, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Udupi, Karnataka, 576101

                                  My name is Venkatramana S Bhat. I have booked 2 seats in an AC bus from Udupi to Bangalore on 19.03.2019, ticket no.RBN34ED9DA4. On 19.03.2019, the bus operator informed me about cancellation of AC bus and have asked me to go by ordinary bus. I refused and cancelled my tickets. The Bus operator cancelled the tickets and informed me to get the refund from Goibibo as the tickets were booked through Goibibo.

                                  Since then (19.03.2019), I am calling goibibo customer care (more than 15 times) and asked for refund of my booking amount Rs.1496/-. But goibibo is silent about this issue and whenever I call they say ~`our team is working on it` and no specific time period is committed by them.

                                  I request you to take up with the Goibibo and help me in getting my refund amount.
                                  May 24, 2019
                                  Complaint marked as Resolved 
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 23, 2019
                                  Ibibo Group / Goibibo Customer Care's response                                   Dear V S Bhat,

                                  Greetings from Goibibo.com

                                  This mail is in reference to your booking id: GOBUSIOS378b7eea67.

                                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                  In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27200384.

                                  For any clarification, please revert on the Ticket #27200384.

                                  Assuring you best of our services.

                                  Regards,
                                  Team-Goibibo
                                  View replies
                                  Pleased resolve my complain about the hotel booking i am attach the proof of bank dedicated amout so kindly respond my complains

                                  bus booking cancellation amount not received - Comment #3413483 - Image #0
                                  bus booking cancellation amount not received - Comment #3413483 - Image #1
                                  Reply
                                  Hi Team,

                                  It has been a more than 2-3 months I am chasing from Go Ibibo to refund my amount i my bank account but till now it has not been resolved yet.

                                  Please let me know what details are required from my side.

                                  Seeking forward for help.

                                  Email Id- chandan.[protected]@gmail.com
                                  Mobile- +91-[protected]
                                  Reply
                                  My booking shows as payment failed but my money has been deducted from my bank account the reference ID for the booking is GOFLIMOB3663B[protected] and the mail related to ticket is [protected]@gmail.com .we have another booking id here it also seems payment failed the another reference ID is below
                                  GOFLIMOB[protected]
                                  Reply
                                  Himayun Farooq's reply, Apr 15, 2019
                                  my booking shows as payment failed but the amount is deducted from my bank account
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Raksha Poorna
                                    from Bengaluru, Karnataka
                                    Apr 22, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: #176,1st main ,5th cross, jyothi nagar, chandralayout, 560072

                                    My jet airways has been cancelled.. Goibibo asked me to wait 48 hours but it's been 4 days.. I have my visa tommorow and if my flight status shows my flight is cancelled my visa will get cancelled.. My connecting flight is also showing cancelled... Plzzzz i beg u ppl to call me and clarify me in 2 hrs..in ur app my connecting flight to napoli through air france is also showing cancelled.. Plz cal

                                    My jet airways pnr no-nhhtfr
                                    My air france pnr no-urgmzv

                                    Call me
                                    [protected]
                                    May 25, 2019
                                    Complaint marked as Resolved 
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 22, 2019
                                    Ibibo Group / Goibibo Customer Care's response                                     Dear Raksha Poorna,

                                    Greetings from Goibibo.com

                                    This mail is in reference to your booking id: GOFLIAND0f75e[protected].

                                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                    In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27600205.

                                    For any clarification, please revert on the Ticket #27600205.

                                    Assuring you best of our services.

                                    Regards,
                                    Team-Goibibo
                                    View replies
                                    To the author Raksha Poorna

                                    Nobody is able to observe the evidences and, accordingly, nobody has a duty to pay compensation to the anonymous author .

                                    the author can introduce with basic requirements for general complaing, if in need,

                                    [ https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄ ]

                                    In addition, the claimant has to to pay for the legal assistance of the lawyer / the legal profesional in the civil aviation and be responsible for the collection of the documents in time.

                                    The cost of the legal assistance start from Rs 6000 for such types of cases in India or
                                    from USD 350 for such types of cases, if the author wants hearing in the US district court.

                                    Last day of lodging the complaint is 27 April 2019 for the cases related to the Jet air carrier.

                                    sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                                    Aryan engineers Ltd
                                    for request with documents email to:
                                    aryan(at)vivaldi.net
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      shubhra19nov
                                      from Delhi, Delhi
                                      Apr 22, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      This is reference to flight ticket booked from gwahati to bangalore on 20th april.

                                      The flight was cancelled from jet-airways directly and was communicated several times via phone.

                                      It has been over a month sice we raised a refund request on goibibo but no response.

                                      Can you please return back the money and take immediate step?

                                      Pnr-9w660

                                      E-ticket no[protected]
                                      May 28, 2019
                                      Complaint marked as Resolved 
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Apr 22, 2019
                                      Updated by shubhra19nov                                       Hi, got a call asking for my account details regarding my card number, expiry date, cvv etc. Is it a genuine call and why cant the refund be done in the same account from where it was debited.?
                                      Verified Support
                                      Apr 22, 2019
                                      Ibibo Group / Goibibo Customer Care's response                                       Dear shubhra19nov,

                                      Greetings from Goibibo.com

                                      We are sorry to read about the issue.

                                      Please accept our sincere apologies for the inconvenience caused.

                                      *************Goibibo does not hold any responsibility in case of payments made through the numbers obtained from any other website/ web page.****************

                                      We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                                      We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                                      Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                      Within India:[protected] /[protected]
                                      Calling From Abroad: +91-[protected].

                                      You may connect with Goibibo ASAP to assist you further.

                                      Assuring you best of our services.

                                      Regards,
                                      Team Goibibo
                                      Verified Support
                                      Apr 24, 2019
                                      Ibibo Group / Goibibo Customer Care's response                                       Dear shubhra19nov,

                                      Greetings from Goibibo.com

                                      We are resolving this complaint, as we have not heard from you after the details requested.

                                      Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                      Within India:[protected] /[protected]
                                      Calling From Abroad: +91-[protected].

                                      You may contact Goibibo anytime to assist you further.

                                      Assuring you best of our services.

                                      Regards,
                                      Team Goibibo
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Deepa073
                                        from Mumbai, Maharashtra
                                        Apr 22, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: 400072

                                        I had booked a flight from mumbai and delhi and then rescheduled it. Only the date was changed. During the reschedule, money was adjusted and the new flight was booked. That flight was cancelled. Goibibo returned the extra amount i paid for the new flight but is not giving me the money that was readjusted from the earlier flight. I have called them 6 times, mailed them more number of times but no feedback at all. I am completely disappointed.
                                        May 30, 2019
                                        Complaint marked as Resolved 
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 22, 2019
                                        Ibibo Group / Goibibo Customer Care's response                                         Dear Deepa073,

                                        Greetings from Goibibo.com

                                        We are sorry to read about the issue.

                                        Please accept our sincere apologies for the inconvenience caused.

                                        We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

                                        We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

                                        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                        Within India:[protected] /[protected]
                                        Calling From Abroad: +91-[protected].

                                        You may connect with Goibibo ASAP to assist you further.

                                        Assuring you best of our services.

                                        Regards,
                                        Team Goibibo
                                        Verified Support
                                        Apr 24, 2019
                                        Ibibo Group / Goibibo Customer Care's response                                         Dear Deepa073,

                                        Greetings from Goibibo.com

                                        We are resolving this complaint, as we have not heard from you after the details requested.

                                        Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

                                        Within India:[protected] /[protected]
                                        Calling From Abroad: +91-[protected].

                                        You may contact Goibibo anytime to assist you further.

                                        Assuring you best of our services.

                                        Regards,
                                        Team Goibibo
                                        View replies
                                        To the anonymous author
                                        residing at Maharashtra, India

                                        It is not possible to understand such indeffinte text of anonymous by anyone.

                                        Kindly introduce, if you need the exact action, not empty words:-

                                        https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄

                                        sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                                        Aryan engineers Ltd
                                        for request with documents use email:
                                        aryan(at)vivaldi.net
                                        Reply
                                        Anonymous employees of "Verified Support" Ibibo Group do not understand their own replies also.
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Airport Wings
                                          1
                                          (23)
                                          HappyEasyGo
                                          1
                                          (1551)
                                          Yatra Online / YatraTrip.in
                                          4
                                          (2571)