Ibibo Group / Goibibo Complaints & Reviews

Highly frustrated with the level of service and the unresponsiveness.
Booking-28th apr to 4th apr oyo 22449
My number-[protected]
Booking id -HTL36VMY4M

I booked a room in hotel oyo22449, rajouri garden, new delhi from 28Apr'19 to 4May'19 and paid 15443. one day i stayed there on 28th but my room was not good so i complaint on goibibo But my problem was not resolved even on next day 29th apr the hotel management refused to give room, they said they did not received any communication from both ibibo or Oyo rooms and told me that your booking is not showing please talk to goibibo customer care ...
Since I have made lots of attempts to contact Goibibo for requesting for my check in but there is no positive response..goibibo customer care just keep your call on hold till 30minutes and then call disconnected automatically...if you call them again, they will transfer your call ...just to say that its not my department & the concern will not not be resolve.
I have really had a bad experience with Goibibo.

My Kind request is to refund the amount as soon as possible...I suffered a lot because of this as i was very tired of the journey..i called many times to customer care and afterwards, i have to arrange for my accommodation.

All these efforts did not give any result, till now i didn't receive my refund. Please look after the matter and take action to get my full refund...

Hotel booking reference no HTL8PVFE8A in Holiday inn Shanghai from 8th to 11April by paying Rs20689. When we reached there they refused this saying no payment from Goibibo has received. Contacted them vide ticket no’s 27416197., 27432926, 27432915, 27426034, 27416197 . They admitted a false booking agreed full refund with compensation, but in spite of repeated complaints no action from them . A registered letter to CEO returned with out accepting. I am attaching proof for company never paid Request immediate refund

I booked hotel Happy Home at Nainital from 27.04.2019 to 29.04.2019 via Goibibo App. During booking i give Information that we are 2 adults + 01 child of age upto 02 years. On the date of checkin, when i entered in my hotel room, the room size was so small, even bed was not comfortable for 02 adults, the sofa provided in the room was very dirty. When i made complaint to hotel they told me that they do not have any other room available.A part from this the view from the window was closed and there was Sutter outside the window, I made complaint to goibibo with complaint number 27669676, they also do not respond and not take any feedback of complaint they just ignored the complaint. The Goibibo just ruined my vacations.

On 21st April I was trying to book ticket of Mumbai Rajdhani from MMCT to Kota junction, completed all payment formalities and in the end 'payment failed' was written but the bank from which transaction was made sent me a message that an amount of 3940 were debited by GoIBIBO Gurgaon group. Since then it has been more than a week that I haven't received my deducted money back.
I tried to contact them but number given by Google is...

I was partially cancelled one of the ticket on 5th april, but the ticket refunded amount was not credited to my account after 24 days of the day ticket cancelled.

The ticket details are as below-
Pnr no. - [protected]
Train no. - 11094
Reference id - trnaf9cn20teh9

#this message also send to irctc.

Dear mam
. I m booked my flight ticket delhi to moscow. But flight will be canceled by airline. And gobibo customer care said me give you refund back with in 15 days now i m again call back then he said company give you refund 60 working days.. This so bad experience with gobibo. Pls solve my prblm

Flight deatils
Your flight booking (Pnr-v8oy2k) is confirmed.

Your e-ticket is attached along with the email. You have paid rs.13, 776

Hi. I am a new user on goibibo. I earned rs 1989 travel cash from ipl fest but when trying to use those travel cash to book domestic flight only rs1500 travel cash is used. But according to the rule i could use all my rs 1989 travel cash at once for booking flight costs more than rs 3500. But i could not...
My travel cash will expire today and i need to book a ticket asap.
So please respond as quickly as possible

Mail id : [protected]@gmail.com

While i was booking for a flight ticket using your app, after payment i got redirected to a blank page rather than going to the confirmation page.

Also received the sms saying cash is debited from my sbi account.

"thx for inb txn of rs.27508.0 frm a/c xxxx to ibibo web... Ref#igagaiwnj5 on 29apr19. If not done, fwd this sms to [protected] to block inb or call [protected]"

Your chat bot said your team haven't received the cash. Then where did the debited cash that i used to book flight tickets using your app go???
My internet connection wasn't slow and don't know why i didn't get redirected to a blank page where i waited for about 10 mins for update.

I went through the site also to figure out the problem.

Attaching the screenshot of the same.

Please go through the these, cross check the things and get my cash credited back to the account asap if the transaction is failed.

I would like to complain about the incompetence of the goibobo flight booking site and its customer care.
I booked a returned flight from seoul to delhi on 22nd april 2019
Booking id - mysmf[protected]

Then on 26th april 2019 i requested to reschedule the dates. I called the customer care and submit my request. The agent asked to wait for 2 hours. We waited but no call so we called again on 27th and asked for reschedule. Meanwhile i also requested for reschedule online. The agent told me that the first agent did not take any action so he has to apply for reschedule again.. And again asked to wait for 2 hours.
Then no call back
I called on 28th.. And by this time i feared to not able to reschedule and also loss my money because there is no response about ticket reshedule charges and asked for cancellation. No respone for that day as well.
The no 29th from monring to evening i keep calling to reschedule multiple times but no agent able to get me the price quote and everytime asked me to wait for 2 hours..
I have been waiting since 26.. And its 29 april now.
I had no option but to ask them to cancel it. My onward journey was on 1st may 2019.
I paid more than 35000 inr and finally the moment came when i could not trust goibobo agent to be able to get do resheduling i aksed them cancel...
For cancel as well they asked me to wait for 2 hour and again the process of recalling begins..
At the end my cancel fees was more than 26000..
I still do not know i will receive the remainng money in my account.

But cost i bear for cancellation is completely on goibobo customer care.
I only cancel because they were not able to reschedule my ticket and every time asked me to wait for 2 hours. It was very freustating.

I lost too much money.

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once. Contact me [protected]@gmail.com

I have earned 1200 travel cash in last match. According to you we can use 100% travel cash on hotel booking.
But right now i can use only 50% of my travel cash for booking hotel.
This is very ridiculous. I want to book a hotel but now i will book from make my trip. I don't have trust on goibibo. Please resolve my query as soon as possible. I want to book my hotel today it self.

I booked a room on 27th april, 2019 on the app. The booking was accepted under non refundable terms. But when we arrived at the hotel, the hotelier said the room is sold out. I tried chatting online and but hotelier *forced me to cancel the booking*
I haven’t got any response to my complaint when i conplained before cancelling.
I am willing to logde a complaint as i have the proof if not taken any action.

Dear sir/mam,

I had try to book 5 air tickets as i really had some domestic problem at srinagar but from your end booking is not confirmed and the amount they ask in mail that they had refund the amount but ll reflect in next 07-14 days.

Now i don't had the said amount for another booking kindly suggest what to do further.

Or i go for some other way to get solution for this harassment.

The details of my booking are as below:-

We have processed a refund of rs. 20086.0 for your ixj - sxr booking (Bookingid - gofldand516ca[protected]) via your original mode of payment. The bank reference number for the transaction is[protected].

Amount shall reflect in your account in 5 to 14 working days.

I had booked flight to london for 27 april 06:30 and as usual we have to be there three hours before departure, check in counter didn't start, after repeatedly asking about came to know it was global server shutdown for airindia, i lost my room and booking amount for which had to spend a night at friends place.
You need to compansate for the loss i had as there was no communication from from your side.
Don't consider this as normal complain you to should realise the importance of my time and money.

Awaiting for your response.

Sokur james dias

Last night i booked a hotel through your site in bangalore named “umerkot residency” and made the payment through online. I went there at the residence and to my surprise the hotel is closed. If the hotel is closed it shouldn’t even be listed and my payment of rs 1064 was cut. I want my money back and the hotel’s list out of the option so that people won’t get fooled later on. I need this done right now.

Hi team,

I booked a ticket from mumabi to kulal lumper on round trip 15 days ago but after booking i got a mail that your tickets has been cancelled by goibibo and i booked another ticket now i am telling them to refund my amount from last 15 days and calling them every time they have one answer "we are working on it and there customer is very worst they are not reslonsive"

Thanks and regards
Shubham [protected]

Hi
I had already complained goibibo but 6 day's passed they have only provide me only tracking id for [ goibibo[protected] ] but haven not taken any action for which i am facing problem,
23:04:2019 i checked my up coming travel's detail but i found out that my return ticket hasn't been booked, i am totally disappointed with your service, i had booked flight tickets via goibibo on 27th feb 2019 maa to ixb for the date of may i st for which rs 16063 was debited from my rbl credit card and the tickets were confirmed at the same time i booked my return tickets also for the date of 24th may month for which the amount of rs 16401 was debited from my rbl credit card but the tickets not confirmed. I have already started paying emi for those tickets with rate of interest. Today i had a chat with your executive he called me afterwards and he said we will refund your money within five working days but already two months have passed so it's meaningless if you refund the money, my request is that i want my return tickets for may 24th. Kindly book our tickets for three people according to the above mentioned date. For your reference i attached my credit card statement and the screenshot of the payment to your company, and my credit card pdf password muni230886.

L. Munieeshwaran

[protected]

[protected]

I the goibibo aap the flight status of the temporarily down non operating jet airways flight as confirm this is very pathetic pn there side to not cancel the flight and refund me the total booking amount.
Nevar expected such a service from highly reputed company like goibibo.
Kindly request them to process my refund as soon as possible..

Hi team,
Check the details that i have booked
Dear manju,

It seems your payment did not go through for your booking of ✈️ flight indigo 6e-873 for bangalore-thiruvananthapuram on 16 apr 2019

Resume your booking from below link:
https://go.ibi.bo/uyQLN9TeUV. you can buy this flight starting @ 2771/- per month with no cost emi. Also, get upto 1.5% flat discount on your first upi transaction.

If you need help with anything else, please visit the ℹ️ help section on our app - https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

On 17th april, 2019, i tried booking train tickets, twice thru make my trip. Both the times, transaction failed.
I have not received my refund yet. I can send you the transaction details, if required
Transaction details are
Epay/to: ibibo web pvt ltd/[protected]/tkt 14th june amount rs. 1175.49and
Epay/to: ibibo web pvt ltd/[protected]/tkt 14th june amount rs. 1175.49
Request you to please arrange for the early refund