Ibibo Group / Goibibo Complaints & Reviews

Today, the 28th march, 2019, at about 10 pm, i opened an account in goibibo.com with my mobile phone number [protected] and found that someone has already opened an account with my phone number in the same website goibibo.com with different email address '[protected]@dummymobemail.com' which is not mine. I request kindly update my mail id with [protected]@gmail.com
Please do needful
Thanking you
With regards
P supraja

After too much of hassle goibibo finally agrees (On 7 feb) to do a refund (Of my hard earned money) for my booking, mysmf[protected] and states it would take 30-45 days for refund. Its been been more than 2 months now and still haven’t received the refund. The customer care number always disconnects before reaching the agent, chat support is handled by bots and limited to specific protocols and there is no customer care complaint/grievances email id anywhere mentioned.

Now some questions:

1- will goibibo wait for their payments, post purchase by customer, for 30-45 days?

2- do goibibo trusts bots more than humans in case of customer service?

If someone from goibibo have answers for these questions pls contact me on below details. As far as my money is concern, at this moment goibibo needs it more than me.

Regards,
Ashok surala
Email: surala. [protected]@gmail.com
Mobile: pls check in ur records under booking id

Hi, on 27 march 2019, i booked a online hotel from goibibo app "oyo 2629 hotel royal odyssey" and the owner of the hotel didn't allow me to enter the room by the saying that we don't give the room to the localietes and he misbehaved with me by saying wrong things. I am very disappointed. That was the worst experience i ever had. Neither they gave me the room nor i got my refund. I spent rs1700 for the room but the money was all wasted

I done my booking on 19 march for hotel book. Hotel was jai palace in jaipur. My payment deducted. I done booking by net banking. But booking did not complete. I contacted with help section of goibibo. She said refund will be done in 24 hrs. But still now there is not refund. Now she said there is not payment pending. What should i do. How i get my refund back in my account.

While i was booking a ticket i enter all the details after that i have done payment also
Money deducted but ticket not confirmed. I wait for 48 hrs but ticket not booked. I wait for 14 days ticket not confirmed and money also not refunded. I paid the payment through phonepe app i contact the customer care of phone pe and also hdfc bank they said transaction successful u have to talk with ur merchant. But customer care of goibibo is very bad. I have done this booking on march 1st for godavari express. I want to talk with customer care contact me as soon as possible to resolve my problem

A couple of days ago i received an email from goibibo stating that my flight to sikkim had been rescheduled. Before that i had received an email from jot airways stating that my flight had been cancelled. I tried searching for my flight information but it appeared nowhere on google. I have been trying everything to bring this topic to your company's notice but faced many difficulty regarding that. My entire trip had been booked on goibibo starting from the flight tickets to the hotel booking. This has ruined my entire trip. I am completely devastated by this type of behaviour and would ask for a full refund of the trip as soon as possible.
Thank you.

My booking id: tuat13qmg flight from port blair to chennai (17th feb-2019) which is cancel from last seven days but from airline or goibibo no one inform us about that and when i was at airport i know about cancel and not a single person is thr to help about this and i have connecting flight so when i talked with goibibo customer care, they told me to take any flight from your side ohter wise you'll miss you connecting flight and we are not given any refund amount. Last i take flight and i paid 19080 rs for port blair to chennai.

After reach i talk with jet airways people and they told me agent didn't give us any pohne no or email to us of yours so only goibibo guys help you.

From last 9 days i already more than 50 times called and more than 30 time mailed but not single person give us any solution when i called they only told wait for 24 or 48 hours after that same answer so i need my refund and bach money which i paid for port blair to chennai

I alredy complain but with any resolve you guys close the issue.
How does you do like this

Hi team,
I want to say it was my blunder to book my ticket from this site, my flight cancelled by jet airways and i tried to contact customer care which is good for nothing, 2nd gia support -5 request still open in app no reply.3rd customer care number no option to talk to your representative. 4th app support email only given automated reply n given ticket number despite stating all the issues im facing not get and resolution.

My concern i fwd all the emails received by jet air ways regarding flight cancellation and my refund innitated process so why your team is not initating my refund process, despite dropoing me email my flight rescheduled, its hight of carelesness im asking for refund and u guys without my concern rescheduling the flight. What kind of service ur providing.

Kindly look into my matter n initate my refund process asap. Please find all the screen shot of all the subject emails.

I will be v thankful to you,

Regards
Amra mahmood
Pnr no - vmtsuy
Airlines-jet airways

My flight 9w403 jet airways with pnr rzswnu from mumbai to kochi was cancelled and go ibibo has not provided us with any notification or prior intimation regarding the same. I've filed a complaint against jet airways where they informed us that the flight cancelling message was passed on to the agent (Go ibibo). This irresponsible/inappropriate service from your side caused us huge discomforts and extra costs. I would like to raise this issue seriously to the go ibibo management and seek proper solution for the same.

Goibibo team is offering a discount of Rs 500, if you use PayPal as the payment method. I tried to use this offer but id being charged the full amount including the 500 discount that is being offered on their website.
I spoke to their customer support team who suggested me that this offer is incorrect and the PayPal discounts are not working.

I would like GoIbibo to not cheat their customers are either provide a 500 discount code since they promised this on their website or remove this completely!!

I have booked a train ticket in goibibo on march 1st. Payment is done by me
But the ticket not confirmed. And till now either ticket is not confirmed or my payment is not refunded to my account. The train i have booked is godavari exp and its number is 12728. Even the customer care is not proper to complaint this issue and so i approch you please resolve this issue as soon as possible.

1. On 8th i had booked ticket from bangalore to gulbarga, amount got deducted but seat was not confirmed. Hence i did not travelled on particular day (8th march 2019). Therefore i am expecting the amount to be refunded.

2. Today (26th 03 2019) i had booked ticket from bidar to yashavanthpur, amount got debited but seat was not confirmed. Therefore i am expecting the amount to be refunded.

I tried reach there help line there in valid or not responded.

Please address this issue as earliest & do need full.

Best regards
Ambreshwar kadale
[protected],
[protected]@gmail.com

Upset with the way go ibibo is handling customer. Had booked two tickets for patna dated 05.04.2019 and three days before we are getting mail saying "dear guest, your jet wirways flight mentioned below has been cancelled. We regret the inconvenience caused to you and apologies for the same. Itinerary 9w0179 bom pat 05 apr 2019 06.58.25"confirmation code : nyytev.

Pathetic service if you'll knew there is problem with jet wirways why the flight details were mentioned on your site. First time a person is visiting by flight and this is the service he is getting poor fellow.

Kindly refund the money with immediate effect or else we will have to move to consumer forum and will have to display in all the social networking site that this is how goibibo is serving indian people by holding their money for months and with no good service.

There is no email id to proceed and complain about the poor service when calling at the toll free number (Within india:[protected] /[protected]. For the last two days only one message is replayed again and again for the useless services provided from your end.

Please let me know when i am going to get my refund and that too with interest for the pnr no. Nyytev.

Booked ticket for mr. Upendra jogendra chaurasiya and mrs. Ranidevi upendra chaurasiya.

Regards
Jaiprakash naik
+[protected]

My account was debited twice but transaction was successful once. I tried to contact goibibo but there was no response. On the site as well it does not show future bookings but i have recieved email that my ticket was confirmed. Then i recieved a message from bank that money was dedufted twice. I dont know how to look into this. I want my refund as soon as possible. Kindly look into this.

I want to do the change of date for the hotel booking done by me for north sikkim in Lachung and Lacheng respectively on 17.5.19 & 18.5.19.
Then I made a call in help line no of [protected] and he told me that he can not cancell the booking but he can arrange to refund the money and i can do the further booking.
To do the process he took lots of time and my account also got debitted four time by 7999, 14927, 5000 & 3000 and I lost my balance of 31k in process. I did the queri from ICICI bank but they are only showing the balance and i am unable to talk with the customer executive directly.

Now I am trying to contact with [protected] and it is coming not reachable. It is not understood by me that how it can be possible for GOIBIBO to do such thing with me and I am not really getting any clarity on the subject.

Kindly support and revert.

Purchase worth Rs619.5 on POS REDBUS11119 at REDBUS IN txn#[protected], , on 15.03.2019 it is double payment extra needs to be credited to my account..

i have got message from IM-PAYUIB on 18th, , Proposal no, [protected] will be credited.. but till now not credited

purchase worth Rs619.5 on POS PAYUST[protected] at www.redbus.in txn#[protected] for this ticket booked on 15.03.2019 .

I was trying to book a train ticket and got to the point where i paid the ticket fee on goibibo. But it didn't take me to the irctc page, and there is no history of this in the bookings section. 390 rupees was debited from my account with upi transaction id[protected]. I've made my trip booking from the irctc app, but goibibo still shows my booking status as pending and yes there are still no details of this available in the bookings section.

Hello sir, i tried to book train today evening on goibibo, on 4:50 it showed that train wasn't booked try again, amount was paid by my card, but it still shown that ticket isn't booked yet. So i closed app tried again, asked money again i paid it using google pay, but the failed transaction went invisible. Goibibo shows only successful transaction history and hided the failed transaction status, but i was charged two times by goibibo, i submit...

I have booked flight through goibibo on 8th april 2019 from delhi to ahmedabad but spice jet flight (Flight no sg8913) was cancelled its flight on that time. And i have demanded full refund inr 8120.00 for that flight and cancelled my flight on 21st march 2019. My pnr no is lbw4mg and contact no +91 [protected]. I have inquired airline for same and they replied that we have already paid refund to goibibio compny. But still no reply or mail from goibibo. So i want to know the status for any process. My email id is [protected]@gmail.com.

I cancelled 2 flight tickets with goibibo for coimbatore to hyderabad and return. I cancelled the flight ticket directly with the airline before 1 hour of booking for the traveller ragina salim with pnr number sh4r5g and lmn1me. These were the pnr given from the goindigo to track the cancelled tickets hgcsfw and em4p6r. I received the refund only for ticket from coimbatore to hyderabad, a sum of rs 2269. For the return ticket i have to receive a refund of rs 3128. When i contacted the airline they informed that they have provided the full refund to goibibo on feb 26th and mar 3rd. Now it is from goibibo i have to receive the refund. It is more than 3 week that i have cancelled the ticket.