Ibibo Group / Goibibo Complaints & Reviews

Respected sir/madam,

I mitali bhatia, made my bookings through goibibo. I have received an email on 19th march 2019 stating that my flight 9w487 flying on 31.03.2019 for mumbai to chennai is cancelled. I have a connecting flight to paris from chennai on the same day. Kindly inform me how will i catch the connecting flight. Also kindly make an alternate arrangement for me to reach to chennai to board my connecting flight to paris. I am travelling with in laws who are senior citizens, and we do not expect this type of harrasment. Either make an alternate arrangement for us to reach chennai on time, orelse refund me the whole the amount for the bookings i do of the other airlines. Also process my request as early as possible because i have hardly time left with me.

Waiting for your response.

Regards,
Mitali bhatia
[protected]

May 17, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear Mitali Raigagla Bhatia,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIAND5c60d[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27258670.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 15, 2019

Ibibo Group / Goibibo Customer Care's response Dear Mitali Raigagla Bhatia,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIAND5c60d[protected].

We tried speaking with you on [protected] today at 01:05 p.m., however, the call could not connect.

We checked booking details and observed that our team already sent multiple e-mails with the closure, stating we have received an alert from airline informing a schedule change/flight number change on your flight booking made with us.

As we checked with airlines, they informed us that you are eligible for a full refund o[censored]n-utilized sector BOM-MAA.

Please refer to the ticket# 27344324 and kindly help us with your acknowledgement on same so that we may initiate the full refund of BOM-MAA sector.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.
For any clarification, please revert on the Ticket #27344324.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: Thane, Maharashtra, 421204

Hi,
My flight number 9w-406 got cancelled by jet airways and when i contacted them for full refund, they are asking to contact the portal through which i booked the ticket, in my case it's goibibo.com.
I trying to contact goibibo customer care support but to no avail. It always is routed to ivr which is of no use to resolve my issue.

See below the response from jet airways.
*

With regards to your email, please note cancellation or refund have to be processed through the source through where the ticket is booked.

We have updated necessary remarks for your agent to honour a full refund. Also please note this mail can be considered as a waiver authority and request you to kindly get in touch with your travel portal team or your travel agent for the refund.
*

My pnr number : dgtjdn
Date : 31st march 2019
Cok-bom

Thanks,
Sudeesh nair
[protected]

Apr 26, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sudnair,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDec5e[protected].

We checked booking details and observed that post your consent, the amount has been refunded to the same bank account by which you made the payment.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund amount: INR 4478
Bank Txn ID: 9V816661XS055831M
Refund Date: March 22, 2019, 7:10 a.m.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Sej, Plaza, Malad West, Mumbai City, Maharashtra, 400064

Hi all,

My self niccon ghosh, here is to inform you i have made an transaction of rs. 9323/- on the dated march 14, 2019, 11:22 a. M. Transaction option selected as 6month emi, but as i have confirmed with my banker still it has not converted, kindly find the below mention booking details:
Ref: gofld1849a[protected]
Booking details:
Invoice number:df[protected]

Along with this i also tried to contact the consumer support executive but i dint find anywhere in the ivr, request you to contact me or kindly share the confirmation via email.

Looking for your positive reply.

Regards,
Niccon ghosh,
[protected].
[protected]@gmail.com.

May 3, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 20, 2019

Updated by nicconghosh I have received an call from[protected] with a very poor network signal and after call disconnection no call received, but while call back on the same number number responding with IVR number out of order, pls contact asap to this following number [protected]/[protected]

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nicconghosh,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD1849a[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27236783.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 02, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nicconghosh,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD1849a[protected].

We checked booking details and observed that our Management team already replied with the closure, stating we have checked with the technical team and as per their validations, we have observed that the User has not selected EMI pay mode and attached is the logs for your reference.

Technical logs shared on Ticket #27236783.

However, as a Goodwill gesture, the best we can offer is 300 Non-Promotional Go Cash. We request your consent on this as final closure from our end. We will wait for your response.

For any clarification, please revert on the Ticket #27236783.

Assuring you best of our services.

Regards,
Team-Goibibo

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G

Gopal Dubbewar

Mar 20, 2019

Myself Gopal Dubbewar
I had been booked three railway ticket on date 11/03/2019
through goibibo apps but all transactions were failed.
still date there is no any message from goibibo app
for refund.
kindly refund my amount as earlier as possible.
Regards.

Gopal Dubbewar
[protected]

Reply

W

White Shadow

Mar 20, 2019

Pnr [protected]
Travel Date 09.02.2019
Samarsata express 12152.
Train cancelled by Indian railways. Booked through GOIBIBO.
STATUS showing travel date passed.
I have not recieved any refund or not able to file TDR.
RAKESH DANI
[protected]
Email - [protected]@gmail.com

Please help

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Hi sir,
I booked flight ticket on 14th march 2019 under the name mr. A v shinde on goibibo and my booking id is tuab5t29e. On 18th march i received a msg saying my flight ticket got cancelled from jet airways. So i requested for my refund but jet airways told that since i booked my ticket using goibibo, i can receive refund only through them. Since my flight ticket got automatically cancelled by them i must receive full amount as refund but goibibo is not responding properly and asking me to make cancellation of my ticket and saying that only partial amount is refundable. Kindly note that i have never cancelled my booking so they are not willing to take any intiative for my refund.. Kindly help me to resolve this issue and claim my refund amount
Thanks,
A v shinde

May 10, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear vinoth88,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDMOBf696b[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27210754.

Assuring you best of our services.

Regards,
Team-Goibibo

Mar 20, 2019

Updated by vinoth88 Hi sir,
With reference to Ticket #27210754.since, my flight ticket got automatically cancelled I need my full amount refund and I'm also giving further information for your easy reference my PNR number is DPBNHM and airline booking reference 9W/DPBNHM and flight number is 9W2411... Kindly take immediate action and refund my money as soon as possible

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear vinoth88,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDMOBf696b[protected].

We checked account details and observed that our team already reverted with the closure, stating refund of INR 5884 processed on the same account/credit card/ mode of payment with which you confirmed the booking.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27210754.

Assuring you best of our services.

Regards,
Team-Goibibo

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I tried to book pune to bangalore flight using goibibo app.. When tried to make payment using google tez upi i mistakenly went to icici mobile app and made the payment but no booking done.. I m unable contact goibibo using phone number provided.. I want my money refunded back to bank account.. There is no way to contact ibibo about this issue.

I’m attaching upi transaction details.. Please refund back my amount

+1 photos

Mar 20, 2019

Complaint marked as Resolved

Amount refunded .. thanks

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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H

Harish Nithiavel

Mar 21, 2019

I am complaining about srinivasar residency in vellore. We jad booked through goibibo and pirposely they made us wait outside till 12 pm though the room was vacant and ready. The reason they said was if you book directly we will give you preference

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H

Harish Nithiavel

Mar 21, 2019

I am complaining about srinivasar residency in vellore. We jad booked through goibibo and pirposely they made us wait outside till 12 pm though the room was vacant and ready. The reason they said was if you book directly we will give you preference

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I had recently booked a flight from bangalore to mumbai on jet airways 9w412 travel date 14th april 2019.
With few hours after booking the flight i received an email from the airlines that the flight has been cancelled still the amount for the booking is not been refunded.
You guys have also changed you ivr toll free menu so no calls gets connected to your customer care.
This is very unprofessional service, i have been using gibibo over the past few years, but now need to give a second thought.

May 4, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shurjil,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shurjil,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: New ladies hostel Bharati Vidyapeeth deemed University, Katraj dhankawadi, Pune, Maharashtra, 411043

Website: goibibo

I have book a flight from goibibo at 3:30pm 19/3/19 i have pay the amount from google pay and it was showing that the amount is recieve and it is deducted from my account and i have not recieve any mgs or prn no or email. And i cannot complaint on the no given on website of goibibo they were just talking about booking i had done long back on november 2018 i m helpless please help me with whatever it is please

May 11, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Khrishna,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear Khrishna,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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I was going to book a tiket but unfortunatly money has dedycted and tiket is not done and showed that cant complete the payment.. I am trying to get resolve the problam.. But there is no way to talk with goibibo team... Worst experience ever. And i want my money refund... Such # can not accept... Even i have tried two times
... Same thing happen both the times

+2 photos

May 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear niroj12,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear niroj12,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: PVR convention hall,domalguda, Hyderabad, Telangana, 500029

I have booked two tickets for my boss travelling from hyd to mumbai and mumbai to hyd. But cancelled them with in an hour due to some internal issues. It was on 22 nd january, i have not received any refund till date. Please escalate this matter to higher authorities. Pnr numbers are pj9vma and ucjhkv. The airlines have initiated the refund but goibibo has no response from their side. I need to answer my management too on this issue. I request you to kindly consider.

May 3, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Prasna,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD443a[protected].

Pertaining to the request you raised for refund processing, please be informed that all cancellations made directly with the Airline need to be intimated to Goibibo by Email or Phone in order to initiate the refunds process.
Same is mentioned in T&C's, link shared below for your reference:

https://www.goibibo.com/Domestic-Flight-booking-terms/

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear Prasna,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD443a[protected].

We checked account details and observed that our team already reverted with the closure, stating refund of INR 2794 and INR 5142 processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27259976.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 957 arjun nagar opp def col, New Delhi, Delhi, 110003

I booked my flight with wrong dates so i checked with the flight company and got another flight booked of the right dates and they promised that they will return the full amount to the company within 24-48 hrs. The refund has been given by the flight company but goibio is not showing any kind of refund my amount is ₹8700 and its been 4 days now would be really thankful is someone could help me get my refund back

Apr 25, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear MehBajaj,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear MehBajaj,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 25, 2019

Updated by MehBajaj Pnr of the flight with wring dates that got cancelled-ZCTRNI
The correct pnr- ICH4UV
Email- bajaj.mehul.[protected]@gmail.com
Contact no- [protected]
Amount- ₹8700
Booking id- N6EZCTRNI

View replies

M

MehBajaj

from New Delhi, Delhi

Mar 20, 2019

Pnr of the flight with wring dates that got cancelled-ZCTRNI
The correct pnr- ICH4UV
Email- bajaj.mehul.[protected]@gmail.com
Contact no- [protected]
Amount- ₹8700
Booking id- N6EZCTRNI

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Address: 500081

Today is 19th march. I have a booking with goibibo for 20th march from lpi to cstm with mobile number - [protected] and i am unable to cancel ticket using mobile app and there website is not showing me my bookings for train.

Pnr - [protected]

I am getting error on app - transaction id doesn't exist already.

I have called customer care executive as well but they were only supporting me for booking related to flights not for trains.

They have automated mobile chat support also but there also i am not getting any help.

Desirable resolution - they should deduct 60 rs as the ticket status is in rac right now and refund all amount and the humiliation i am facing from past 3 hours cannot be expressed in words

+7 photos

Apr 29, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear ankit.gangrade,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNDFA9R831QH1.

We checked account details and observed that our team already reverted with the closure, stating we have successfully cancelled your booking.
Refund of INR 1005 will get initiated on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27198282.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Ambattur, Chennai, Tamil Nadu, 600116

Hi team,

I have booked the flight ticket and i have included even the gst details however the same is not showing in the gst invoice.

I have been trying to reach but i am not seeing any option to reach the customer care to speak. Toll free no says to refer app but still the problem exists. This is making difficult in invoice submission to finance department.

May 2, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Lokendra Acharya,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear Lokendra Acharya,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: New Delhi, Delhi, 110018

Dear sir/ma'm,

From your app i booked a flight on 16th jan 2019, it was a round trip from del to lko on 18th jan 2019 (Pnr lftikj) and back to del from lko on 19th jan 2019 (Pnr d9p4nl). Due to issue flight got cancelled and there was no other flight to lko on same day thats why i had to cancel my ticket. I had words with indigo team as these tickets were cancelled from their end so they refunded the whole amount, but today while checking my e-statement i got to know that i am paying a emi of rs.1302.25 to goibibo and the refund has not been initiated from their end as they marked journey as travelled. Please find the attached document as per your reference and also look into the matter. Also revert me as soon as possible.

Thanks & regards

Juhi gupta
+91-[protected]

+1 photos

May 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear juhhii,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDAND[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27199241.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear juhhii,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDAND[protected].

We checked account details and observed that our team already reverted with the closure, stating refund of INR 4080 + INR 4166 processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27199241.

Assuring you best of our services.

Regards,
Team-Goibibo

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I have registered for cult 10k run - hyderabad - 24th march.

Payment made through net banking option - bank of india. Transaction i'd - [protected]. Amount 629.10. Registration i'd - 1583-5c9064149c277.
But it said transaction failed.

And asked to make payment again. So, i paid again with credit card and was successful. Transaction i'd - [protected].

But when i checked my bank account, it was also debited. So, i have been debited twice for the same transaction. I request refund of bank payment as it said transaction failed.

Please credit the bank account of bank of india.

+1 photos

Apr 20, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear JasSinBag,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please be advised that ibibogroup was parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com.

Please take this up with the relevant platform that you have used for payment.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: 560016

I booked a flight ticket from Bangalore to Kannur-kerala, for 3rd April 2019.
But they given Bangalore to Chulman (somewhere in Russia) for 14th March with a flying time of 1hr and also for the cheapest rate(which is 1700/- per head, my booking date was 13th March).

I called up the customer care suddenly and they are simply denying their mistake happened in their website.

Still calling and emailing them for a resolution for my concern.

This is a fraudulent website as per my experience.

I need my money back.

Thanks
ANOOP R
[protected]

+2 photos

Apr 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear anoop7794,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDabfd[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27147163.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear anoop7794,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDabfd[protected].

We checked booking details and observed that our Management team already replied with the closure, basis technical team validation, we have shared the e-ticket with the passenger which displayed the correct journey details.

Hence, we regret to inform you that the full refund is not possible.

For any clarification, please revert on the Ticket #27147163.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 20, kanu bhavan, 22/24 CHEWOOL WADI, KOLBHAT LANE, MUMBAI-400002, Mumbai City, Maharashtra, 400002

Sir, madam/
I have paid rs. 390 for my airtel connection no. [protected] through you by netbanking of corporation bank. Transaction id ibibo otc no. [protected] / [protected] on 15/02/2019.

Said payment is transfer to airtel account as per their account department and advise me to contact you.
Please clarify and rectify the same and oblige.
Ramesh dassani
[protected]
Email:[protected]@yahoo.com

Apr 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 18, 2019

Updated by BHARATgandhi no update

Verified Support

Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear BHARATgandhi,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please be advised that ibibogroup was the parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com. Please take this up with the relevant platform that you have used for payment.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 19, 2019

Updated by BHARATgandhi I RECEIVED PHONE FROM RAJAT GOSWAMI FROM MOBILE NO. [protected]AT 5.10PM 18/03/19 REGARDING THE ABOVE ISSUE AND DEMANDING CREDIT CARD OR DEBITCARD NO. FOR REVERTING THE PAYMENT WHICH IS NOT PROPER WAY. PLEASE EXPLAIN

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear BHARATgandhi,

Greetings from Goibibo.com

Please note that Goibibo has dedicated customer support line on the numbers:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].

Goibibo does not hold any responsibility in case of payments made through the numbers obtained from any other website/ web page.
We would humbly request you to report this to cybercrime.

Below is the Goibibo portal link for your reference:

https://www.goibibo.com/

Assuring you best of our services.

Regards,
Team Goibibo

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J

Juby Jogi

from Balaghat, Madhya Pradesh

Mar 19, 2019

My train ticket with transaction ID : TRNMF9E808SXB2 is not getting cancelled. Its showing transaction id does not exist. Very lame reason. I need immediate cancellation of the ticket and the money to be refunded. Very poor experience. I will NEVER want to book from GOIBIBO.

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Address: ROOM NO.05,37/39 BUILDING,SHRIKANT PALEKAR MARG,, Mumbai City, Maharashtra, 400002

I booked a ticket though goibibo from mumbai to ranchi. The best options in terms of time and money was one with layover at raipur. The difference in time between my flight landing at raipur and next one taking off from raipur was mkre than a hour but the airlines preponed it an hour making it's departure time around 5. It is now impossible for me to catch the 2nd flight and the goibibo isn't doing anything about it. They are asking for extra chargea.

Apr 25, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear kesha Ranjan,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear kesha Ranjan,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Jagadish royal

Mar 19, 2019

Yesterday (15/3/19) i booked Two bus tickets from hyderbad to Tirupati, so my money was deducted from my bank account (txn id:[protected] from my sbi bank ₹2912 and still have no updates regarding my booking.so, when will you refund my money.?

preponing the ticket and refusing from refunding - Comment #3381394 - Image #0

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J

Juby Jogi

from Balaghat, Madhya Pradesh

Mar 19, 2019

My train ticket with transaction ID : TRNMF9E808SXB2 is not getting cancelled. Its showing transaction id does not exist. Very lame reason. I need immediate cancellation of the ticket and the money to be refunded. Very poor experience. I will NEVER want to book from GOIBIBO.

preponing the ticket and refusing from refunding - Comment #3381451 - Image #0

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Address: SAJI NIVAS , VILAKUDY PO, KUNNICODE, 691508, Kollam, Kerala, 691508

Dear team,
I had two tickets booked from go ibibo from entabbe - trivandrum dated 16th april. I have recived pnr and also airticket. But while i am trying to do online checkin, i understood that the pnr is invalid and the issued ticket was a fake one.

Pnr t6shub is the fake one which is received.

I have contacted goibibo, finally the team had offer me an ulternate booking for another flight. Still now,...

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Dear sir,
I booked ticket from mangalore to patna for travel date 24 mar. However when i got my ticket in mail it was for travel date 25 mar.
I thought it was my mistake and got it changed through the airlines later i formed goibibo. Cancellation money was deducted from my account.
Again i booked ticket from patna to mangalore for two person for travel date 26 mar. This time again, i receive a ticket for travel date 27 mar. I had checked the details of my journey again and again prior submitting it. However i have received ticket for a day later than what i asked for.
I do not understand how is it poaaible.
Pls loom i to the matter as i am not here to keep paying you for nothing.
Pls resolve this issue at the earliest and reissue me a ticket for correct date.
Hoping for a positive response
I may be cintacted on [protected]
Thanking you
Regards

May 16, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear me_om,

Greetings from Goibibo.com

This mail is in reference to your booking id: NSGNH4IHE.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 15, 2019

Ibibo Group / Goibibo Customer Care's response Dear me_om,

Greetings from Goibibo.com

This mail is in reference to your booking id: NSGNH4IHE.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27271087.

For any clarification, please revert on the Ticket #27271087.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 202,TOWER EXCEL,SECTOR 82,SPR IMPERIALESTATE, Faridabad, Haryana, XXXXXX

Hi i am manoj tomar from faridabad i have booked a flight ticket from goibibo for 18th april 2019 ticket no[protected]. My layover is in usa boston airport and for that i need to have a transit visa which is not mention on goibibo website anywhere, rest every website tell customers about the transit visa is required before booking but in my case on the website of goibibo nothing is mention regarding transit visa. Now my have call customer care of goibibo for helping me regarding this issue they are again again saying we didnot deal in visa process but whos duty is this to tell the customer that transit visa is requrired for usa. I am asking them to change my route instead o[censored]sa give anyother layover but they are not listing. What os the use of contacting the customer care when they just say we cant do anything about it when it is there website who doesnot tell that transit visa is required where else every other booking website tell the customer regarding the transit visa.
Please help him with this problem other my booking is of no use and my hardearns money will be wasted 45000 rupees. M readfy to pay extra money for re reouting of the flight. Please reslove this

Regards
Manoj tomar
[protected]
Manoj. [protected]@gmail.com

May 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 16, 2019

Updated by Tomar 123 hi i am manoj tomar from faridabad i have booked a flight ticket from goibibo for 18th april 2019 ticket no[protected] .my layover is in USA boston airport and for that i need to have a transit visa which is not mention on goibibo website anywhere, rest every website tell customers about the transit visa is required before booking but in my case on the website of goibibo nothing is mention regarding transit visa .now my have call customer care of goibibo for helping me regarding this issue they are again again saying we didnot deal in visa process but whos duty is this to tell the customer that transit visa is requrired for USA. i am asking them to change my route instead o[censored]SA give anyother layover but they are not listing . what os the use of contacting the customer care when they just say we cant do anything about it when it is there website who doesnot tell that transit visa is required where else every other booking website tell the customer regarding the transit visa.
please help him with this problem other my booking is of no use and my hardearns money will be wasted 45000 rupees .m readfy to pay extra money for re reouting of the flight. please reslove this

regards
Manoj tomar
[protected]
manoj.[protected]@gmail.com

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Tomar 123,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI[protected].

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27105798.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear Tomar 123,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI[protected].

We checked booking details and observed that refund amount of INR 12472 is in the process, this will get refunded to the same bank account by which you made the payment.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27105798.

Assuring you best of our services.

Regards,
Team-Goibibo

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