Ibibo Group / Goibibo Complaints & Reviews

I have booked my ticket through goibibo site from ahmedabad to diu by baba sitaram bus service. On 17/10/2018 the said bus didnot pickup and drop at the specified place. The bus pickup at the distance 9 km far from the pickup point and drop at the distance of 15 km before my destination. The staff also misbehaved with me. For this i have to pay extra money. Kinldy take action against baba sitaram bus service and also try to refund the amount what i have paid

Dear sir,

I had done a booking through goibibo for airline tickets on 09/10/18 for indigo flight doh to bom on 10/10/18 (Pnr :mhzkut) for passengers louis mendonca and judith mendonca.

Payment of rs 18, 584/- was billed twice and double billing for above booking was made in my account. It could be because of server problem or server error.

I have contacted my bankers sbi and have got the reply that the above amount of rs 18, 584/- was paid twice to goibibo group pvt ltd and accordingly my account has been debited twice. They have requested me to contact goibibo to resolve the issue and refund the amount of rs 18, 584/- made twice for same booking.

Kindly refund to me rs 18, 584/- at the earliest.
Thanks,
Louis mendonca

Dear team,
I made a booking for my friend at sai ajinkya hotel in shirdi twenty days before our check-in date. Yesterday (16th oct) he went to the same hotel along with his family members and children. The hotelier said, "no rooms are available. We didn't receive money from goibibo. You go somewhere else for the rooms. I can't provide any rooms now at this moment".
Is this the way you treat your customers?
I always prefer to make bookings in your website. Even referred your website to my friend. I think i did wrong
Why can't you inform us prior in case you're not able to arrange the room earlier?
He went along with his family members (Including children, sr. Citizens & physically handicapped person). What would have happened if he doesn't get another hotel? Is it the way you give respect to your customers?
I immediately contacted your support team. You said that i'll get a call back from you. But you never called me till now. Just initiated the refund for my booking
Your role will be done if you just initiate the refund?
I didn't like the way you treat your customers. Feeling so sad for trusting your website all these years.
Thanks for the good lesson. I don't want to refer your website to any of my friends

Amount debited in my union bank a/c but not credited in my ebix cash walletto: sir maine 2 bar wallet mein paisa dala than 1 union bank of india se 2 state bank of india a/c se sbi wala ho gaya union bank wala failed ho gaya please solve my problamebis id is---itzic69946on wed, sep 19, 2018 at 2:08 pm krishna kumar wrote:sir payment abhi tak nahin aayaaon fri, sep 7, 2018 at 5:28 am krishna kumar wrote:sir maine 2 bar wallet mein paisa dala than 1 union bank of india se 2 state bank of india a/c se sbi wala ho gaya union bank wala failed ho gaya please solve my problam

Hi team, i had recently booked train tickets from salem to mumbai in train # 11014 lokmanya tt exp for oct 11th under pnr [protected]. These tickets were cancelled on oct 6th but i am still awaiting for my refund of rupees 2515. I have tried calling the help desk and chatting via gohelp several times but haven’t got any update on my refund status. It’s more than a week now and i haven’t got any email also on my refund. Please look into this urgently and refund my money.

Dear ramesh, we have completed your refund of inr 25757, please check your email for details and break up. The bank reference number for the transaction is 30001082878286179872021. You can check your current refund status of this booking by clicking https://go.ibi.bo/ilpKTY9RYQ thank you for choosing goibibo. अभी तक मेरे अकाउंट में पैसे नहीं आये हैं।

I had booked a cab from kochi airport, kerala to katapanna for which i was asked to make advance payment of 580 for which i tried to make payment but after entering the otp, it should problem in payment so i booked it through another account for which the same thing happened but after some time both my account has been debited and i have received no confirmation. The reference number of debited account is[protected]

I was booking a flight ticket on goibibo.
Booking ref : gofldd210d[protected]
Date of booking :[protected]
My ticket was for 4599, then using the offer they provided, there was a discount of rs.1000. So the total amount shown was 3599. Then it went to the payment gateway, which deducted 4468.

How did you achieve the magic number? How can you change the amount once you go to the payment portal?

Now the customer care says that never happened. They have a festive offer going on (Image is attached).

So they change the amount once you reach the portal?
They could charged 15000 to make more money.

I booked a train ticket from my federal net banking and the amount was deducted from my account but the ticket was not booked
Train name mahabodhi express sasaram to delhi
Amount - 932.78 on 11 oct 2018 at 01:25:37 am
Ref fn/shp/[protected]/[protected]/ibibo web p
I had mentioned the possible details with date and reference number obtained from my mini statement

The harassment that i went through just because goibibo didn't sent me the otp & neither the cab details was shared before 2hrs of departure.

8th oct i receive a call from goibibo cab driver some at around 8pm, confirming my travel i was rest assured about the cab arrival but then next morning 9th oct'18 he surprised me asking the 'otp' which i didn't receive, all attempts of reaching out to goibibo contact center was thwarted.br...

I have been following up for one refund of hotel booking with ibibo team from last one month but to no avail. The team has informed me that refund was done on 7 sep but it has been more than one month and refund has not been credited.
Also, the ibibo team demanded copy of my bank statement to verify the status of refund which was duly shared by me but still no response.
How much time does it take to effect an online transfer!!!. Really unsatisfied with the dealings of ibibo.

This is with reference to my domestic flight cancellation. The company told me that i will be getting only 50% of cashback in the form of non promotional go cash since it was a technical error from their end. I agreed to it and got the cash back. The cashback was taken back the very next. Since then i am following up for my refund. I am frustrated.

Dear sir,
I booked tockit on 6 oct 2018 from jodhpur to bikaner my account debited by rs235 /- but tickit not confirmed, i complaint on help 24*7 but no satisfactory reply received and send them screen shot of amount deducted my account. I am your customer from last 2 year my mob no is [protected], please refund as soon as.

Rakesh kumar ola
Mob [protected]

I booked railway tickets from raipur to bhopal, i did it three times my booking transaction ids are TRNAF5DDQHN12B, TRNAF5DDUAV9EY and TRNAF5DE8TDVY8

For all of them transactions, the money deducted from my account but my booking was not confirmed and i haven’t received any refund yet.
Please look up to the issue.

Kulbhushan Moryani
[protected]

On 8th of oct 2018, i booked a ticket for 1st nov 2018 through the goibibo mobile app and for that i paid rs 300 extra for a free cancellation but what i recieved is a ticket for 31st oct and that too on partial cancellation charging rs1800 for the cancellation.

Now i'm unable to connect yo the customer service as they have two no. S available online noth of which are not working.

I've also put a grievance with request id 25105748, but haven't received a reply yet.

I booked a hotel in mysore to stay from 19 sep to 22 sep. I have cancelled the booking and goibibo confirmed me with an email that they will refund the booked amount in 14 working days. After 14 working days, i called the customer care to provide the refund status. But there was no response from them after calling them for 10-15 times. Customer care person started behaving rudely, by disconnecting the call in between. I need to know the status of my refund.

Dear sir / madam
I have book the train ticket for 6th October and 9th October from Dadar to Solapur and return payment has been debited but no confirmation come .i want my refund .
Try to call toll free no no one is picking up iam sending the payment debited proof.
Pls revert me back as soon as possible.
Apurva...

BOI - Rs 600 has been Debited to Your Ac XX7118 from POS-WWW GOIBIBO on 01-10-18.Avl Bal 1990.06.

BOI - Rs 1470 has been Debited to Your Ac XX7118 from POS-RAZORPAY GOIBIBO on 01-10-18.Avl Bal 520.06.

Sir
I am the client of goibibo in last 5 years. Mostely not done any problem in your side last 2 or 3 times i have trying to book a train ticket through your app. Payment deducted successfully by my side but ticket not book.
And also not refund me.
This proof of deduction
You swiped card for rs.653 from 70014764 at razorpaygoibibojaipurrjin with txn no[protected] on 01/10/2018.
Please help me for refund my valuable money.
If your not anle to i was taking legal action on your company.
Your client
Narwade k a

I was paying 270rs on 16sep at ibibo. Money was deducted from my account but i neither received any ticket nor money get refunded to my account. I filed a complaint with upi as well as my payment bank sbi they responded me that they have done the payment to ibibo.
Note - more details being attached to the image given below.
Transaction id —[protected]
Time = 8.14.18
Please help me with this.
Thank you.

Date – 05/10/2018
To,
Goibibo
Sub: mistake in your mobile application

I, bhavin b.jhaveri had booked the tickets to Singapore through mobile application for 4th Nov 2018 and return on 13th nov 2018. But when I booked the tickets it came to 13th April. So this is the biggest error in date. Immediately I called to goibgo call centre regarding this above matter but no one was picking up the calls. I had sent the 4 pages screen shots through e-mail. Next day, early morning I had discussed this matter with the staff on the same call centre number. The person told that they will look into the matter and they will revert me back. But till now no calls from their side. Even I tried to call today also. But I am not getting the proper reply. My full family including my child is travelling on 13th Nov so how can I book for 13th April? They have launched the complaint and the complaint no is 25007211. Now recently, I received the message as, ” your ticket 25036543 has been marked resolved.” How is this possible? No calls from your side and just sending such message. How can you resolve this? I have marked, there are few complaints which I saw on complain box was the same as mine for the Singapore flights. I think this problem has been faced by many. So there may be fault in your mobile application. Please check and revert me back. Kindly do not close my complain without discussing with me. The problem has not been still solved.