Ibibo Group / Goibibo Complaints & Reviews

Hi,

I would like to lodge a complaint against goibibo for the fraud transaction that has happened with me last night.
While browsing flights on goibibo from phuket to bangkok, i was trying to check how much will be the total payment towards this ticket, but unfortunately app has automatically taken the payment of rs.3128/- from icici saved bank account details & the ticket got booked.
While i tried talking to customer service yesterday night, person is telling me that if you would have booked before 11.30 p. M. We would have tried to give you option of void & book.
Although the ticket was auto booked without confirmation before 11.30 p. M. The guy completely denied to help.

I need refund of my amount urgently & would like to complain to police as well to draw attention towards such fraud companies. I have read other customers complaints as well against goibibo & hope that my issue also get resolved.

Booked a ticket on 25th of august and was done through kotak bank in which rs.1200 was to be credited in my bank account. Have been chasing go ibibo team from past 3 months regarding cash back of rs.1200 but the same amount is still pending to be credited in by back account. Every time a drop an email there is a similar reply as the issue will be resolved by eod or will get back you shortly. But nothing has been done yet. Please help me on this.

I have booked one air ticket on 15th july 2018 through goibibo site and while booking the goibibo provide me one offer, the offer was if i'll book the ticket through hdfc debit card so i'll get the 5% cash back from them.. So i did the same and i got the msg from goibibo i'll get the cash back inr 2232. After booking ticket i start follow up with them for cash back and they insure me with this re: [#24054649] ref. Id the goibibo need 75 working day to refund the amount but still i didn't get it, kindly reimburse the cash back attache amount.

Ticket pnr is :- qjywwp

Hi my booking i'd is htll97m44n for pattaya park beach resort for 2nd dec to 4th dec 2018 we came to hotel at 11 am n since then waiting in lobby saying ur payment from booking site not recived its been three hours. We are in different country and calling countinuesly to go ibibo support team no feed back is coming. Loosing patience.. Kindly help us out with the best solution

I have booked a room in hotel deepgiri solapur maharastra 2 night (26 th oct check inn and 28 th oct check out.)
Hotel have denied for check in as hotel was sold out. Hotel manager said they have already infomed goibibo accordingly.
Then from goibibo mr ashish shing call and have requested me to check inn in hotel sai prasad. But i have not checked inn as that was very low standard hotel.
I have informed all about this to mr ashish.
He said he will arrange for 100%refund and will give a compensation of 5000 go cash.
He took all bank details from me and promised that with inn 48 hours i will get refund.
From that date till today i have not got any refund nor any compensation go cash.
I have called at goibibo for around 25 to 30 time for the same.
Always i have to talk to different different representatives explain them by case then they will put me on hold for 15 to 20 mins.
Then he will transfer my call to supervisor.
Supervisor tell me that he will urgently look into at get back to me in 2 to 12 hours.
But no one call back nor my i have got my money back.
I have got many email from them that they have taken this issue on high priority and will get back soon but now one get back on this.
It is nearly more that 30 days that i am trying to get back my hard earned money.

Requesting you to please help me in getting my refund back

Pay at hotel: no show cancellation acknowledgement - htlbjjw5tb

Not true

I stayed in this hotel for two days. I called the hotel too.

Unable to complaint to goibibo   replace all

The cab i booked to travel from dehradun to delhi airport didn't come

The driver didn't pick my call nd he kept the phone later switched off. And i had to get a taxi with difficulty

Pnr for the trip carpaf6zq9k9apg.

The details of the driver as per the message received was
Hey r nair, vasim (Bgtpv9117 r) [protected] (Tata zest - uk07tb3774) will pick you up at 04:00:00 on 1 dec 2018 for your upcoming unnamed road, indian military academy, dehradun, uttarakhand 248007, india - terminal 1, indira gandhi international airport, new delhi, delhi, india one way trip carpaf6zq9k9apg. Please share otp 6555 with driver only once your journey has started

Date of booking : Nov 14, 2018 5:46 pm
Goibibo booking ID: HTLG4VU5UC
Hotel booking ID : [protected]
Amount paid :Rs. 5633

On 30 th morning 9 am I have started the journey from Guwahati through goibibo flight which I booked . Usually every time I use goibibo for booking hotels, flights etc . Last 26th I traveled to Kolkata and I booked flight and hotel oyo both from go ibibo. But this time it was a torture I reached noida and oyo 9072 at around 3pm after reaching I have seen it doesn’t look like a oyo hotel indeed a private property and when I entered the gate someone tells me this place is booked for wedding and when I talked to the reception they said whole place is booked for wedding. So where my booking gone? Is it a joke ? Just imagine the mental pressure experienced by me . Suppose if it’s a old person or married couple with kid. Please understand the situation how the oyo business has tortured the customer. After I called the oyo customer care no. [protected]. I talked to the customer care receptionist then waited 5mins then connected to supervisor then again hold for 8 mins then OTA for hotel shift to another told them all the situation they appolized me but this is no apologies. You have customer who booked it 2 weeks ago and you sell it to some random guy for wedding? All the proves I am attaching you herewith. Three times I contacted the oyo customer care and they told me they will shift me near by hotel and till now 10 pm no reply . And I had no other option booked new hotel again spent money . So it’s my humble request to kindly look after the matter and Initiate the REFUND PROCESS.

I booked a ticket to travel from Madurai to Delhi on December 16 which I cancelled later due to some problem from the airlines side. Goibibo assured me with the payment full refund but i have not revieved it yet. Its 33rd day today. I have called goibibo customer care several times but I am totally dissatisfied with their replies. I want you to look into this issue as soon as possible. It's more than one month that I am waiting for my refund.

Hello,
This is with regards to already open ticket #25524549.
I had tried booking 4 flight tickets for 21st nov. But due to website issue only 1 ticket is booked on a different date which is useless for me. I have been trying to talk to customer care, they promise to call back with technical team but nothing is happening.
I have pointed out the exact error tht occured but they are not accepting it.
Even after repeated emails they have stopped acknowledging.
They take out database code and show it to me. But the problem was with frontend.
Wrong data entering into database is the issue.
My hard-earned money : (

Thanks
Vandhitha

On 11th May 2018 I had to book bus ticket for Mumbai to Shirdi through red bus Laxmi Narayan Travels 04 seats & Account is debited of amount 860/- Then I cancelled tickits.

On 29th Oct 2018 I have received msg Your refund request of Rs.860/- against proposal no: [protected] received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days . But till now I dnt have received said amount. Requested credit or refund my 860/- Rs.

So I humble request to you that please refund my above said amount as earliest. Your early action is expedict & remain great thanks you forever.

Acknowledge Please

Regards,
Vinay S Chavan.
Mob No. [protected]
Email:- [protected]@gmail.com

I have 2 queries pending for almost 4 month now about refund.. Every time they give falsified statements that it wil be refunded after approval and "our manager wil callback in 2 hrs" it has been 4 motnths since my booking gjr19u
They literally gave me wrong terminal to board a flight and thn swiftly change the online after i raised a complaint, i saw them the screenshot to prove it and still they rent refunding me componsation.
2. For the same booking it was stated 5% cashback in 75 working days.. Its been 4 month and almost 80 working days i havent received that cash back in my account. They just providing false statement which i have seen in 4 month after giving more than 30 call to customercare for resolution,. But it seems they havent had customers as priority, only trapping them with low cast and falsified skims.

I have booked a ticket on 28th nov 2018 from goa to bangalore through goibibo. This is my first booking here. I selected the above mentioned date while booking. After booking, suddenly the date has been changed to 21st dec 2018. How come it changes suddenly to the date which i have no idea of planning to travel from goa to bangalore during that period? When i tried to reschedule the journey to today, only rs 384/- is getting adjusted. When i tried to cancel, the ticket, amount i am gonna get is 384/-. I have paid 2783/- for booking. I have no intention to travel from goa to bangalore at that date. So there is no question of putting that date while booking ticket. Finally i got a ticket with that date. This is totally cheating. If mistake is from my side, i would have not raised this complaint. Its totally their mistake. Blunder mistake. Ho w could your servers select those dates automatically without our notice? When i called to customer service, they are telling that they cant do any thing. As i requested to transfer the call to those who can do something, they are telling that they cant even transfer the call to the concerned persons. Only they can raise complaints and send mails to concerned people and they are going to call us within 2 hours. Then for what these customer care is for?
I need to travel today from goa to bangalore, i asked the customer service gal with whom i spoke to make an arrangement at least to call me immediately, so that i can reschedule the journey. She told me that she can arrange the call within 30 minutes and till now i didn't received any from them.
I just need my money back. I cant tolerate these kind of cheating.

Yesterday i booked hotel jubuie international for 2 days in name of mr. Satyendra kumar (26/11/18- 28/11/18) via goibibo and made payment via card of rupees 3665. When went to check-in the hotelier denied check in saying that they did not receive any message from goibibo about booking as well as the hotel did not any vacant room. How come goibibo do this kind of forgery? Totally disappointed, expecting refund as well as compensation for harassment caused. Booking id:- htlx89d729.

My family was visiting india i booked cab (Carpwf6mpicwojh) from mumbai international airport to nasik by 25th nov 2018 @22:00.
I received vehicle and driver information when i contacted him mr. Dixit he said he is busy but he arranged his driver for pick-up naeem pathan but surprisingly naeem pathan arrange another guy for pick-up!!!
Driver changed vehicle changed this is serious issue.

This driver was driving very slow like 50-60kms/hr. Not even 80kms.
Result he reached late at destination then in mid night he started argument for extra money for delay.

This is very unsafe practice i will never use goibibo next time.

I am rashid v from calicut, kerala
On 19th august 2018 i cancelled my train ticket that i take from goibibo application and they messaged that within 5-14 days the cash will be refunded to my account. More than 3 months passed i didn’t get my cash to my account. I have some financial problems now. I need my cash now. Otherwise i moves legal procedures

I opened mail account ([protected]@ibibo.com) in ibibo in 2011 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.
My mailing address is [protected]@gmail.com

Already informed at the the time when i was in hotel to goibibo & hotel management regarding the privacy issue experienced at hotel zeeras in varanasi on 22nd november 2018 morning by their staff.

They have entered into room, keys are with me. Without acknowledging me that they are going to enter into the room.

*what is the use of keys if hotel management easily acess booked room without permission of room owner.
Want strict action on hotel and goibibo such that in future every person think twice before doing such incident.

I informed at the time of first report to you regarding worst issued had with you and your service provider to contact me on [protected].

Waiting to get resolution from your side.

Time is passing no action from your side done.

Varun
[protected]

As attached in the screenshot. It has become almost impossible to get their application to book ever since i accumulated goibibo cash.

Complaints are brushed off with a template that reads "we tried calling you but your call went unanswered" which is a very lame and unexpected excuse to expect from a service provider like goibibo. Mails to mujib b, team leader. Have got no response no redressal

Dear sir/ ma'am,

This is in reference to the booking id amdmw6aco

I had booked the tickets on 23rd july, in precedence to which you guys took not more than 5 minutes to debit the money from the account.

I got an email on 3rd november, stating some rescheduling in the flight to which i replied the same day. The following email was sent to me on 9th november, saying that i would be needing a transit visa, with no proper information. All the confirmations from my side were done by 15th november, and i had requested an itinerary not less than five times since the rescheduling.

My question to you is, are you people running a joke factory? Is it that tough of a job to send the passengers their respective tickets with a staff of over 1200 people? I won't think twice to rate your company and write reviews for the kind of service you provide on any platform you can think of!

After writing an email to you guys 2 days ago, and a review on facebook, still no response!

Best,
Ananya bajpai