Ibibo Group / Goibibo Complaints & Reviews

I made a bus booking from goibibo.

Goibibo m-ticket
Pune - indore
Payment id - gobusand523b7c9539
Pnr[protected]
Travels - maharashtra mahendra travels
Bus type - non a/c sleeper (2+2)
D. O. J[protected]
Dep. Time - 21:45 hrs
Seat no - 13, 14
Boarding pt - wagheshwar parking - opp. Old jakat naka
Add - wagheshwar parking - opp. Old jakat...

I am with my family trip in north east, i made the online payment of full amount for hotel siroy lily, guwahati through goibibo on 22-nd oct 2018, during check out at hotel, they ask me pay the same amount which i paid online earlier and they hold my luggage and started rude behavior with my family at reception, at that time i tried to call goibibo customer care several times for solution, they put my call in hold, rather then give me solution.br...

For my booking id: GOFLDMUANDc442c[protected].
The booking was not confirmed as the price of the first flight got revised.
I received a mail stating that the full refund for my booking has been processed.
But I can still see the second flight as confirmed.
Upon calling the executives, they mention that we wont be able to fully refund the charges for the second flight as it is confirmed. Why will I accept a partial...

My parents booked a hotel in gopalpur through goibibo. They paid 17k in advanced, which was the full booking fees, almost a month in advance. Now when they went to check-in at the hotel, they were denied of any bookings and any payments from goibibo.
My parents, who are both retired central government employees, were harassed at the hotel and no solutions were provided by goibibo. I will go ahead and will press criminal charges on...

Dear team,
My train booking was failed on goibibo.com application on 14th of october, 2018 & booking was failed due server error.
The amount deducted is rs 1020 from my account & its been 18 days i haven't received my amount back. And also i booked bus ticket on 13th october and i cancelled my ticket i haven't refund my money rs 525 back
I have refund tracking id s given by goibibo.com bus id:[protected],
Train...

I attempted to purchase a bus ticket from delhi to haridwar, india. I attempted multiple times but the website said that my payment could not be processed. I tried with two different credit cards and i received the same error with each. I then asked staff at my hotel to help me. They booked the bus ticket for me and i paid them in cash. I see now that both of my credit cards were charged, so i essentially paid 3 times for the same bus. I...

I have made a train ticket bookin on nov7th. The booking was failed the amount of rs 2000 was not getting refunded. Am not even unable to select refund method as it showing unable to connect irctc. When i contact customer service it’s redirected me to artificial intelligence customer support (Ai). Ai is responding the same way for last 2 weeks. Same answer even after i selected not helpful for n number of times. I have attached some of...

Twice booked train ticket, booking id trndf5bezfutrd and trndf5bfh43fig, on 01.10.2018 booking not done but rs. 4030/- amount deducted twice, called customer care - within 14days it will be refunded but not received till date, service request no.[protected] provided, bt till date amount not refunded, not able to contact the customer no., they say no booking found now......

I run a homestay and ibibo has been providing me with the guests. They transfer the amount the guest needs to pay after the guest check in. But they have not been paying properly and in-spite of contacting several times over mail and telephone calls they just give reasons which are not relevant. They collect the gst which the customer was supposed to pay them and simply deduct the money which was supposed to pay us. They are simply doing...

I ms. Monali tailor

I have booked my ticket from mumbai to baroda on 6th nov, 2018.
The amount on your portal was shown different (Inr 2412/-) on payment mode.
Why my goibibo credit was use.
Why m i charged inr 3137/-
I called up on your customer no. Ms. Kopal answerd my call. And she was very rude, incorporate. She should know how to handle the query and how to handle the customer.

When...

I have booked a ticket from blr to vns with pnr dgs1xd, flight no. 6e178 which was scheduled to be on 2nd dec 18.
There was resechuding of this flight on 18th oct 18. After seeking an option for cancellation, i canceled this flight. Against this, the refund has been sent to your goibigo on the same date but i have not got a refund.

Kindly look into the matter and refund the money as soon as possible...

I have booked a ticket from blr to vns with pnr dgs1xd, flight no. 6e178 which was scheduled to be on 2nd dec 18.
There was resechuding of this flight on 18th oct 18. After seeking an option for cancellation, i canceled this flight. Against this, the refund has been sent to your goibigo on the same date but i have not got a refund.

Kindly look into the matter and refund the money as soon as possible...

Sir / madam

I had filed a complaint from the consumer against goibibo with regarding to the loss of money for a plane ticket was spent, but they responded to my complaint that the ticket were no-show, in fact, the plane ticket loss due to poor service in goibibo, have warned goibibo to cancel the plane ticket at 10 am, they just gave automated personal suport assistant
If it agree that the tickets were in case of no-show,...

Im getting otp on my phone no. Throught goibibo but im not login to it, some other personn is doing so. When i logged in today to my account a an other email id was there and that email is [protected]@dummymobemail.com its not mine email. Goibibo is not helping me to update my own email id. Its a fraud im getting worried of my account. Please help me to update my account....

On[protected] i had tried to remit the school fee of my ward (Rajagiri christhujayanthi public school kakkanad) through this web portal and 1st time i got a failure massage so immediately tried for the 2nd time and it was success. But my bank account statement (The federal bank) shows that both the time mount had transfers with following particulars,
1. Fn/shp/[protected]/[protected]/ibibo web private ltd
2. Fn/shp/[protected]/[protected]/ibibo...

I was looking to book a hotel near imagica and i found two options and i choose centurioun hotel and today when i was almost reaching imagica, i found out that the hotel i booked is in pune and not at imagica. I called the customer support number and i was on hold a couple of times before i was told that i would receive a call from some special department in 30 mins and i didn’t received any call in 1.5 hours. I was standing out on the...

Respected sir,
I’m aleena maria moncy from kerala studying ba. Llb at national law university visakhapatnam. I booked a flight ticket through goibibo ([protected]@gmail.com) on sep 6th 2018 from visakhapatnam to calicut on the date of 16th oct 2018.
Flight name - indigo (6e512 vtz to maa and 6e7189 maa to ccj)
Pnr no - ces2jw
Booking id - n6eces2jw
Amount paid - rs.10, 514
Flight timings - vtz...

I have booked my ticket through goibibo site from ahmedabad to diu by baba sitaram bus service. On 17/10/2018 the said bus didnot pickup and drop at the specified place. The bus pickup at the distance 9 km far from the pickup point and drop at the distance of 15 km before my destination. The staff also misbehaved with me. For this i have to pay extra money. Kinldy take action against baba sitaram bus service and also try to refund the amount...

Dear sir,

I had done a booking through goibibo for airline tickets on 09/10/18 for indigo flight doh to bom on 10/10/18 (Pnr :mhzkut) for passengers louis mendonca and judith mendonca.

Payment of rs 18, 584/- was billed twice and double billing for above booking was made in my account. It could be because of server problem or server error.

I have contacted my bankers sbi and have got the reply...

Dear team,
I made a booking for my friend at sai ajinkya hotel in shirdi twenty days before our check-in date. Yesterday (16th oct) he went to the same hotel along with his family members and children. The hotelier said, "no rooms are available. We didn't receive money from goibibo. You go somewhere else for the rooms. I can't provide any rooms now at this moment".
Is this the way you treat your customers?
I always prefer...