Ibibo Group / Goibibo Complaints & Reviews

I have booked 2 hotels through ibibo and the first one was under ibibo satisfaction guarantee, the hotel wasn't clean at all and i was given dirty and torn off bedsheets and even after my complaint, it wasn't replaced. I lodged a complaint and also submitted the pictures to ibibo and they did nothing but kept on calling me and asking me to adjust, finally one person said that he will provide me 1000 rs ibibo credit. I was asking for complete refund as per ibibo policy only and till date i didn't get anything, not even the 1000rs ibibo credit.

Then my second booking turned to be even disastrous, when i was doing the booking, the hotel shown to me was less than 5km away from imagica and i booked it and to my surprise when i reached to imagica, there is no hotel there and the hotel was in pune. I called ibibo and they had no solution, they said they will call me and will give me another hotel, that day i was with my family with3 kids, one being only 7 months old and it was raining and nobody called us and finally after 1-2 hours i found a hotel for myself and paid the money myself.

Then i spoke to them about the refund and they said do u have a screenshot of this problem, i replied if i knew in advance why would i do it.

Post that i was talking for at least remaining 2 days refund and multiple people called me and did nothing and kept on blaming the hotel that they are not refunding. Finally last day i spoke to the hotel manager myself and he said he would do the refund for 1 day since only one day is left and he also told me had ibibo people sent him a cancellation memo, he could have done the refund for 2 days. Even after talking to him on a concall with ibibo people, next morning i checked, ibibo person still hadn't sent the cancellation memo and i had to call again to ensure that they send it because when i called the hotel manager again, he confirmed if he doesn't receive the memo before 12 noon, he wouldn't do the refund for last day as well. After my relentless follow up at least i was able to get 1day refund. After that ibibo told me they can provide me 2000rs ibibo credit and like the first booking i got nothing.

My ask is that i should get the refund for one-day since that was clearly a lack of effort and a big mistake on ibibo's end and also i should be given ibibo credit as promised.

Thanks
Nitin gosain
Nitin. [protected]@gmail.com

Dear sir,

When i booked the hotel it showed free cancellation until december 21 then why this discrepancy when i cancelling the hotel. This is not acceptable you are cheating the customer. You just check for booking the same hotel and you can see free cancellation policy please refund full amount immediately so that i can a hotel from your site. You know im depending on your site for all booking

Thanks
Subin joseph
[protected]

My booking id was htlvd4uzaz. I did online payment with google pay (Tez). My account got debited the said amount. The customer help wasnt satisfactory. I have not received any refund from the bank or any confirmation from goibibo. I am attaching the necessary information to ascertain my claim. I hope goibibo quickly resolves the issue and get my refund.

Dear team goibibo,

Please note that at the time of cancelling the tickets from kol-bangkok and bangkok to kol the refund amount that reflected was 11793.

Now i have received the mail that the total refund processed is 5040 and 1555 respectively.

Why such differences in amount.

Please refund my entire money also why is goibibo charging for cancellation.

Regards,
Ritika singh
[protected]

I mistakenly booked an air ticket of spicejet airlines on 21/11/2018 which was from guwahati to kolkata. Pnr no. Is jngsgz. I have cancelled the ticket just after booking and contacted goibibo for the refund. But they said there will be no refund as the ticket was not cancelled fr their end. I just a
Want the matter to be solved and i wish i can get the refund. My phone no. Is [protected] and email id is subham. Subham. [protected]@gmail.com. Please look into this matter. Thank you.

Hi,

I have booked return tickets from delhi to goa from goibibo.com for 7 people for 1 dec 2018 (Del to goi) vide pnr pjfhtr and 5 dec 2018 (Goi to del) vide pnr jy3uyl.

While booking my flight from del to goi through app, i had selected air asia flight number i5775 departing from delhi a 12:05 pm. However, when i recieved the ticket after making the payment, the ticket generated reflected a different time.

For this i had complained many times to goibibo as well as air asia, but they are not responding to my complaints.

Request you to kindly look into the matter and please do the needful, so the revised tickets for pnr pjfhtr for flight number i5773 departing from delhi at 19:50 pm will be provided by goibibo.

Thanks

Regards
Sumit
Handheld - [protected], [protected]

I was provided with incomplete information while I was booking the flight from Goibibo. After speaking with customer service supervisor and provided assurance(photo attached dated 16 October) in written, Goibibo failed to stick to its commitment and doing the right, as was promised.
In fact, they started disconnecting my calls in between and kept on asking for more and more time disturbing my peace of mind, wasting my time and money on long useless calls.
I wish to get the services as promised by Goibibo, without causing me any further trouble.

Dear sir, i booked hotel stay on 18/11 for 19/11. During booking it was written that refunded till/before check-in. But my plan changed. It was an official plan. So i cancelled booking near to 3 pm but there was no refund. During cancelled it showing i have to cancled before 12.
I'm a traveller & my job is traveling & staying hotel. I did many booking by goibibo. During booking always saw that cancellation till 12 pm. But in this booking i saw cancellation till/ before check-in. But i didn't checkin.
Please look into this matter

I have tried so many times but goibibo guys still not resolved my problem. I dont know what to do with goibibo. My complaint is, i supposed to receive 500 promo go cash+ for my stay at abu road hotel sigma, but still not get it. Niether goibibo solved problem nor contact me till today . As per my talk with goibibo customer executive, It should be solved in 24-72 hours but its more than 2 weeks. Can any one suggest me any way to handle this grievence. I will sue on goibibo about that hotel problem. This is the very third class app i had ever seen.

I have cancelled pnr no yvpxql due to medical emergency and concern has been raised via mail to [protected]@goibibo.com along with all documents on 14th nov for full refund but getting same answer that request is under process or didn't get revert from airlines, neither customer care executive ready to take conference call with airlines. I need a full refund in such medical emergency case....

I was trying to book a hotel in goibibo with reference to "gohtldandb3x2gxt" (Booking id).

At the payment page i tried to pay through direct upi.
Money got deducted instantly from my axis bank. However, booking got failed.

After that i called goibibo multiple times to get a resolution with the trasaction screenshot of my bank.

Goibibo team gave different scenario everytime, they asked me to contact my bank dispute team.

I have contacted my bank dispute team and they informed that money has been deducted and it is clearly mentioned that goibibo has deducted money.

Hence i have called goibibo again, and this time they informed something unique and different that go to your upi application and ask for refund...

How come we can ask for a refund strange response, i am with goibibo from quite a long time not expected.
I have shared two screenshot one proof of my transaction and other is the response by the goibibo team and after that i contacted my bank.

Where is my money??? Not expected from goibibo... Respond asap

I had booked for flight on goibibo but since it was 0:20hr flight made mistake on date so i applied for refund and since i wanted to book another one quickly i checked on refund with gocash since they promised instant refunds. However after processing refund they simply refunded me 100 gocash and even then its showing 0 gocash balance. Even my refund amount is shown as 0. Had taken the cancellation protection. Instead of 5000 something i was supposed to receive. The customer service is also not registering this flight. Very disappointed please rectify fast or will never use goibibo again and warn everybody against the same
Booking id: n6ede67vm booked on sat, nov 17, 2018 gop13994310

Room has been denied by hotel management due to unavailability of room last night. Without getting prior confirmation from the hotel you have confirmed me the hotel with confirmation tickets because of your fault i was left out no where at midnight. For that you have debited full amount from me.

Requesting explanation from your side for the inconvenience caused and full refund amount with compensations for my struggle at midnight.

Hii
I had sent money for an online study class for which the amount is deducted from my account but neither they received tge money nor the amount is reverted to my account. I think it is stuck up in the payment gate way. So please take initiative to refund the money to my account. I would appreciate if you can get thisvissue solved asap.

Payment details.
Bank federal bank
Payment mode - net banking
Date - 30/10/2018
Id - [protected]
Ibibo web pvt ltd

Against my booking Id HTL4SE2TTB, room is so small for 3 Adults+1 Child. Gorbito show this room as Non AC STD room but it's original size is 9.2 ft x 9.5 ft. In the room there is a bed 6.5 ft X 6 ft after acquired the bed is there possible to lay down a mattress? If yes then I request the person to feel in present situation. I have 2 days booking 1 day I pay Rs. 500/- and upgrade the room. The hotelier said me next booking I would manage you a better room without paying. But when I check in next time he provide me the above said room. In my total journey I booked 5 night 2 at Bangaluru, 1+1 day Mysore, 1 day Ooty. The waste room was in Suvarna comfort, I cannot explain how I spent the last night in this hotel. Except this 2 hotelier give me 4 beded room.

Hi I had made booked some tickets(correctly) and post payment I see that wrong tickets were booked .
Its been a week I’m trying to reach out to the customer care but there’s no response/follow up.
The app doesnt not allow me to make any changes.

The payment option selected was 18 months EMI and now it has turned to 24 months EMI, without my approval and the bank states there was never a 18 month EMI option, the 18 month option is still availble on goibibo web and app.

Please escalate the issue on urgent basis

Aditya Paurana [protected]

My booking id: htleunhe6h.

I have made the booking for 5 adults + 1 kid and paid total amount of rs 38, 723 which is inclusive of 5 adults + 1 kid + all the taxes. As per the voucher, which i have received and i have enclosed for your reference, it clearly shows the booking has been made for the above said paxs.

Inclusions (As per the english meaning is "what all is included") and exclusions ("what all is not included").

In the voucher, please read the inclusions and it clearly states "all the extra taxes + deposits + free breakfast" has been included in the amount which has been paid to goibibo while making the booking.

As per my discussion with your agent today, they confirmed i will be paying 50 aed to the hotel as an extra adult fee + tourism fee of 15 aed per room per night. I think, goibibo please do read the line in the voucher again and all these amounts are included while i was making the booking.

The amount rs 38, 723 would have been different if i have make the booking for 4 adults + 1 kid. Condition of 50 aed would be applicable in this case when i am taking an extra guest along with me.

The room price will be different if you choose 4 adults or 5 adults. Either goibibo is trying to fool customers and trying to charge excess money from customer because this is highly unprofessional and i need a proper solution for the same because i will not be paying any extra amount to hotel during my stay as i have already paid to goibibo.

I am awaiting refund of 50k+ from goibibo and after using all your available routes of contact which are not helping me since 2.5 months i am forced to approach you. Booking id htlyhnmtg6 (Mob [protected] doc. [protected]@gmail.com) for 3 pax
Booking id htlpcat7q5 (Mob [protected] [protected]@gmail.com) for 9 pax.

After multiple follow-ups i got refund for hotel after 1.5 months but still awaiting refund for flight that was cancelled by spicejet.

Sir i made a hotel booking with following details through goibibo
Booking id htlkpn7chz hotel triple t13a/840, dayal nagar, firozabad road, nh-2, agra, india
Check in 28 oct'18, 02:00 pm
Check out 29 oct'18, 12:00 pm
Room typedeluxe ac rooms
Guests mr sushil kumarrooms 1
Transaction amount
Total fare 1250
Promo discount 276 (Getsetgo)
Travel amount 974

I made payment for 28th october instead of 27th october by mistake so i had to cancel my booking. As there showed no charges for refund also i got message your refund is initiated you get refund credited in 7-15 days. Now its over 17 days no refund is issued. There site shows you are not eligible for refund. This is cheating. There no representative from goibibo which i can contact.

For finding location of hotel, customer care executive said this hotel doesn't exist and parallel send us email saying that hotel does not exist and called us saying they are providing other property this call was around 12.15pm on 10th nov n later at 3pm mr. Pravin calls and says they have found the hotel n we can check in and earlier all executive lept on saying they are looking for other property. Almost in a day i had made 30 calls n everyone gave fake commitment n non of them is concerned about the mental n physical harrassment by goibibo people.
I had booked for my family and later we have left goa.
I will be taking legal case and have all audio recording of all executives how they cheat n fraud and also had lost my booking amount

Below is the sms from goibibo

Thank you for calling gocare. We have registered your service request under hotels - check-in issue - hotel does not exist. Your service request id is 25463527.

My name is mangla alandikar...[protected]