Ibibo Group / Goibibo Complaints & Reviews

I had to book a sleeper bus ticket from goa to mysore. As i had done hotel booking for trip from go ibibo daily notifications were appearing to book travel tickets from them. I logged in for booking bus ticket & chose date as 2.1.19. It got stuck at first time & later it took default date as next day & amount was deducted from the account. Due to being in meeting & travelling thereafter i could not notice date & as it was very next day i tried to contact everybody from go ibibo customer care (Customer care executive & manager - shiva) & srs travels
Although, there were more than enough time go ibibo staff just kept saying we can’t help. Even though they had record that i was trying to book only 2nd jan tickets. Also, they were very rude & kept saying, who has booked, why didn’t you see the message & it will not happen on its own and kept wasting time putting me on hold for 20 minutes every call, srs travels confirmed that if website customer care speak they may reschedule but manger never called not even tried to have a concall. Even in the hotel booking they have charged more than other websites & provided only accomadation (Even though hotel provides free breakfast) that too non refundable, their customer care is not at all customer centric.
Worst experience with any online travel site & customer care who has no intention of helping any customer & is totally vendor centric. Goibibo customer care just keep retreating we are third party. Service we can’t do anything. If they cant do anything why are they in business & keep sending notifications if more than 15 days bus booking they do not allow then what is the need of sending notification 2 months before? That too every hour.. Moreover their app is horrible which keeps getting hanged & take unreasonable defaults settings.

In any of problem scenarios makemytrip, oyo, even ola would help but goibibo is simply disappointing.

I have been trying to get my tickets rescheduled since a week now. I haven't received any call from your cc executive (which you claim I should have received within 6 hours of raising the request), and no one picks up the customer care number!
I have been assigned 3 service request ids in a week (through the complaints I logged on your website), which ideally should have been resolved within 2 hours( your claim), but they are as useless as your '24x7 goCare Support'.
I am sure, simply providing an inadequate chat bot and automated messages on your cc number can not be termed as 24/7 customer support.
Now, if the prices surge high or I don'e get a seat, then who is to be blamed here?

Refund amount of rs 5500 is still not received for the above transaction. The booking did not go through on 25 october 2018 and i received a message stating the amount will be credited to the original payment mode, but still not received.
The ticket was booked for two passengers - ms b sugunavathi and mr k v s charadeep for 16 nov 2018 from visakhapatnam to pune junction via the ltt express - 18519. But the booking did not go through. Please refund the amount asap.

I made a bus booking from goibibo.

Goibibo m-ticket
Pune - indore
Payment id - gobusand523b7c9539
Pnr[protected]
Travels - maharashtra mahendra travels
Bus type - non a/c sleeper (2+2)
D. O. J[protected]
Dep. Time - 21:45 hrs
Seat no - 13, 14
Boarding pt - wagheshwar parking - opp. Old jakat naka
Add - wagheshwar parking - opp. Old jakat naka
Contact - [protected]/9777, [protected], [protected]
Thanks for using goibibo.com, goibibo contact - [protected],., t&c apply.

This ticket was for yesterday (3rd nov). I went to the venue with my family to get the bus. After waiting for around 1 hour for the bus i made a call to goibibo customer care to know the status of bus location. And customer care executive notified me that your bus is cancelled for today and we cannot provide any alternative bus also for today. Regarding cancellation, i didn't receive any messages from goibibo or from bus operator regarding. That service was very disappointed and i had a business meeting in indore for that i had to bear loss of more that 10k. Also i had many lined up deliveries which i couldn't attend. If needed you can go through and check in your system regarding the issue. And it was a big mistake from your side and i would take this to the court if wouldn't resolved. I request goibibo to gave me the waiver of my loss (Min 10k) and also refund my money.

I am with my family trip in north east, i made the online payment of full amount for hotel siroy lily, guwahati through goibibo on 22-nd oct 2018, during check out at hotel, they ask me pay the same amount which i paid online earlier and they hold my luggage and started rude behavior with my family at reception, at that time i tried to call goibibo customer care several times for solution, they put my call in hold, rather then give me solution.

I and my family being mentally harassed and put us in occurred position as the hotelier stops us for going outside as we are running out of time for our flight.

I need pay once again at hotel for the same amount which i paid earlier at goibibo.

Request to refund back my amount immediately.

For my booking id: GOFLDMUANDc442c[protected].
The booking was not confirmed as the price of the first flight got revised.
I received a mail stating that the full refund for my booking has been processed.
But I can still see the second flight as confirmed.
Upon calling the executives, they mention that we wont be able to fully refund the charges for the second flight as it is confirmed. Why will I accept a partial booking and pay for it? The other flight is of no use to me and as I did a complete booking which got cancelled. I need a full refund for my booking as commited by them over the attached screenshot of the mail.
Upon calling, they raised a ticket for this and commited over call that they will revert back within 24 hrs but i didn't receive any call.

I needed a full refund for my booking as commited by them over the attached screenshot of the mail.

My parents booked a hotel in gopalpur through goibibo. They paid 17k in advanced, which was the full booking fees, almost a month in advance. Now when they went to check-in at the hotel, they were denied of any bookings and any payments from goibibo.
My parents, who are both retired central government employees, were harassed at the hotel and no solutions were provided by goibibo. I will go ahead and will press criminal charges on goibibo along with charges for harassing senior citizens.
Incident date: 1st november, 2018
Goibibo account phone number: +91-[protected]

Dear team,
My train booking was failed on goibibo.com application on 14th of october, 2018 & booking was failed due server error.
The amount deducted is rs 1020 from my account & its been 18 days i haven't received my amount back. And also i booked bus ticket on 13th october and i cancelled my ticket i haven't refund my money rs 525 back
I have refund tracking id s given by goibibo.com bus id:[protected],
Train id :25330946 and also sharing my booking screen short

I want my money back & need your help to get it done. Kindly let me know where its has stuck to built my trust.

I attempted to purchase a bus ticket from delhi to haridwar, india. I attempted multiple times but the website said that my payment could not be processed. I tried with two different credit cards and i received the same error with each. I then asked staff at my hotel to help me. They booked the bus ticket for me and i paid them in cash. I see now that both of my credit cards were charged, so i essentially paid 3 times for the same bus. I would like my credit cards refunded.

I have made a train ticket bookin on nov7th. The booking was failed the amount of rs 2000 was not getting refunded. Am not even unable to select refund method as it showing unable to connect irctc. When i contact customer service it’s redirected me to artificial intelligence customer support (Ai). Ai is responding the same way for last 2 weeks. Same answer even after i selected not helpful for n number of times. I have attached some of the screen shot for reference. Help me to get my refund else redirect me to concern.
Ullas s
[protected]

Twice booked train ticket, booking id trndf5bezfutrd and trndf5bfh43fig, on 01.10.2018 booking not done but rs. 4030/- amount deducted twice, called customer care - within 14days it will be refunded but not received till date, service request no.[protected] provided, bt till date amount not refunded, not able to contact the customer no., they say no booking found now...

I run a homestay and ibibo has been providing me with the guests. They transfer the amount the guest needs to pay after the guest check in. But they have not been paying properly and in-spite of contacting several times over mail and telephone calls they just give reasons which are not relevant. They collect the gst which the customer was supposed to pay them and simply deduct the money which was supposed to pay us. They are simply doing money in the name of gst (Which was not supposed to deduct.). Please look into the matter and help me out to get the outstading balance amount which they deducted in the name of gst adjustments.

I ms. Monali tailor

I have booked my ticket from mumbai to baroda on 6th nov, 2018.
The amount on your portal was shown different (Inr 2412/-) on payment mode.
Why my goibibo credit was use.
Why m i charged inr 3137/-
I called up on your customer no. Ms. Kopal answerd my call. And she was very rude, incorporate. She should know how to handle the query and how to handle the customer.

When i asked her why i was been charged this amount, she was like its not my problem. Its the airline who as charged you.
I have asked her to cancel my booking. She was like you will be charged more.


Hope u can help me out regarding the same.
Revert on
Monali. [protected]@gmail.com

Thanks.

I have booked a ticket from blr to vns with pnr dgs1xd, flight no. 6e178 which was scheduled to be on 2nd dec 18.
There was resechuding of this flight on 18th oct 18. After seeking an option for cancellation, i canceled this flight. Against this, the refund has been sent to your goibigo on the same date but i have not got a refund.

Kindly look into the matter and refund the money as soon as possible

I have booked a ticket from blr to vns with pnr dgs1xd, flight no. 6e178 which was scheduled to be on 2nd dec 18.
There was resechuding of this flight on 18th oct 18. After seeking an option for cancellation, i canceled this flight. Against this, the refund has been sent to your goibigo on the same date but i have not got a refund.

Kindly look into the matter and refund the money as soon as possible

Sir / madam

I had filed a complaint from the consumer against goibibo with regarding to the loss of money for a plane ticket was spent, but they responded to my complaint that the ticket were no-show, in fact, the plane ticket loss due to poor service in goibibo, have warned goibibo to cancel the plane ticket at 10 am, they just gave automated personal suport assistant
If it agree that the tickets were in case of no-show, am i worthy of the amount of tax on tickets only

The ticket pnr It3tk4
Date of taken 12/09/2018

Im getting otp on my phone no. Throught goibibo but im not login to it, some other personn is doing so. When i logged in today to my account a an other email id was there and that email is [protected]@dummymobemail.com its not mine email. Goibibo is not helping me to update my own email id. Its a fraud im getting worried of my account. Please help me to update my account.

On[protected] i had tried to remit the school fee of my ward (Rajagiri christhujayanthi public school kakkanad) through this web portal and 1st time i got a failure massage so immediately tried for the 2nd time and it was success. But my bank account statement (The federal bank) shows that both the time mount had transfers with following particulars,
1. Fn/shp/[protected]/[protected]/ibibo web private ltd
2. Fn/shp/[protected]/[protected]/ibibo web private ltd
Please make arrangement's to refund the one transaction to my federal bank account.

I was looking to book a hotel near imagica and i found two options and i choose centurioun hotel and today when i was almost reaching imagica, i found out that the hotel i booked is in pune and not at imagica. I called the customer support number and i was on hold a couple of times before i was told that i would receive a call from some special department in 30 mins and i didn’t received any call in 1.5 hours. I was standing out on the road with my family includingn 3 kids one being only 7 months. It started raining and we almost got wet and our luggage got completely wet and finally i bought mysef a hotel room in nearby hotel. Finally i received a call from ibibo and the person was behaving like a complete ametur and after explaining my situation 3 times, he told me he would call me back to confirm whether i will het my redund or not. Due to the technical glitch of ibibo app, my leisure family trip has become a nightmare. The least i can expect from ibibo now is atleast refund my money.

Please refund my order. My email id is nitin. [protected]@gmail.com (Please retrieve my info from the accout)

Thanks
Nitin gosain
[protected]

Respected sir,
I’m aleena maria moncy from kerala studying ba. Llb at national law university visakhapatnam. I booked a flight ticket through goibibo ([protected]@gmail.com) on sep 6th 2018 from visakhapatnam to calicut on the date of 16th oct 2018.
Flight name - indigo (6e512 vtz to maa and 6e7189 maa to ccj)
Pnr no - ces2jw
Booking id - n6eces2jw
Amount paid - rs.10, 514
Flight timings - vtz maa ccj
Terminal terminal terminal
14:55 16:20 20:35
I reached visakhapatnam airport for check-in at 14:00. After check-in i approached the counter of indigo at 14:20. But i was not able to get the boarding pass as the counter was closed. Around 15:00 i approached the indigo office to find an alternative but i was informed that there was no way to get through it. I asked for any other flights to calicut or cochin but they said that no seats were available and they didn’t show any interest in sorting it out. Then i checked through the goibibo online site and i could find a ticket to cochin from visakhapatnam at 19:00 on the same day (16th october 2018 tuesday).
Flight name - indigo (6e216 vtz to blr and 6e6505 blr to cok)
Pnr no - hh945a
Amount paid - rs. 9805
Flight timings - vtz blr cok
Terminal terminal terminal
19:00 22:20 23:25
I was supposed to go to calicut but due to the circumstances i was unable to go to calicut directly. So after i got down at cochin i took a taxi to calicut at 00:30 which cost me rs. 7200 which created a huge loss to me. Also i reached home morning 5:00 which was not safe for a girl of 19 year old. So i humbly request to compensate for the damages caused during the travel which could not have happened if the needful was done at the perfect time. Hope that i would get the required help which i deserve from your company at the earliest possible.